ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)

01	Opening Credits & Accompanying material & Introduction.1 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
02	Introduction.2 & Chapter 1: Service value system key concepts and challenges.1 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
03	Chapter 1: Service value system key concepts and challenges.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
04	Chapter 1: Service value system key concepts and challenges.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
05	Chapter 1: Service value system key concepts and challenges.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
06	Chapter 1: Service value system key concepts and challenges.5 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
07	Chapter 1: Service value system key concepts and challenges.6 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
08	Chapter 1: Service value system key concepts and challenges.7 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:06
09	Chapter 1: Service value system key concepts and challenges.8 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
10	Chapter 1: Service value system key concepts and challenges.9 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
11	Chapter 1: Service value system key concepts and challenges.10 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:06
12	Chapter 1: Service value system key concepts and challenges.11 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
13	Chapter 1: Service value system key concepts and challenges.12 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
14	Chapter 1: Service value system key concepts and challenges.13 & Chapter 2: Using a shift-left approach.1 - ITIL® 4 Create, Delive	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
15	Chapter 2: Using a shift-left approach.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
16	Chapter 2: Using a shift-left approach.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:06
17	Chapter 2: Using a shift-left approach.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
18	Chapter 2: Using a shift-left approach.5 & Chapter 3: Plan and manage resources in the service value system.1 - ITIL® 4 Create, De	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:17
19	Chapter 3: Plan and manage resources in the service value system.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:17
20	Chapter 3: Plan and manage resources in the service value system.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:14
21	Chapter 3: Plan and manage resources in the service value system.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:38
22	Chapter 3: Plan and manage resources in the service value system.5 & Chapter 4: The use and value of technology across the service	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
23	Chapter 4: The use and value of technology across the service value system.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
24	Chapter 4: The use and value of technology across the service value system.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
25	Chapter 4: The use and value of technology across the service value system.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
26	Chapter 4: The use and value of technology across the service value system.5 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:18
27	Chapter 4: The use and value of technology across the service value system.6 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
28	Chapter 4: The use and value of technology across the service value system.7 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
29	Chapter 4: The use and value of technology across the service value system.8 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
30	Chapter 4: The use and value of technology across the service value system.9 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
31	Chapter 4: The use and value of technology across the service value system.10 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
32	Chapter 4: The use and value of technology across the service value system.11 & Chapter 5: Value streams for new services: Reviewi	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:14
33	Chapter 5: Value streams for new services: Reviewing service value chains and service value streams.2 - ITIL® 4 Create, Deliver an	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
34	Chapter 5: Value streams for new services: Reviewing service value chains and service value streams.3 - ITIL® 4 Create, Deliver an	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
35	Chapter 5: Value streams for new services: Reviewing service value chains and service value streams.4 - ITIL® 4 Create, Deliver an	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:13
36	Chapter 5: Value streams for new services: Reviewing service value chains and service value streams.5 - ITIL® 4 Create, Deliver an	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
37	Chapter 5: Value streams for new services: Reviewing service value chains and service value streams.6 & Chapter 6: ITIL practices	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
38	Chapter 6: ITIL practices and value streams for new services.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
39	Chapter 6: ITIL practices and value streams for new services.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
40	Chapter 6: ITIL practices and value streams for new services.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
41	Chapter 6: ITIL practices and value streams for new services.5 & Chapter 7: Value streams for new services: Change enablement.1 -	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
42	Chapter 7: Value streams for new services: Change enablement.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
43	Chapter 7: Value streams for new services: Change enablement.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
44	Chapter 7: Value streams for new services: Change enablement.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:06
45	Chapter 7: Value streams for new services: Change enablement.5 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
46	Chapter 7: Value streams for new services: Change enablement.6 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
47	Chapter 7: Value streams for new services: Change enablement.7 & Chapter 8: Value streams for new services: Service design and sof	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:16
48	Chapter 8: Value streams for new services: Service design and software development and management.2 - ITIL® 4 Create, Deliver and	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:14
49	Chapter 8: Value streams for new services: Service design and software development and management.3 - ITIL® 4 Create, Deliver and	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
50	Chapter 8: Value streams for new services: Service design and software development and management.4 & Chapter 9: Values streams fo	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:23
51	Chapter 9: Values streams for new services: Service validation and testing.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:19
52	Chapter 9: Values streams for new services: Service validation and testing.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:20
53	Chapter 9: Values streams for new services: Service validation and testing.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
54	Chapter 9: Values streams for new services: Service validation and testing.5 & Chapter 10: Value streams for new services: Release	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
55	Chapter 10: Value streams for new services: Release management and deployment management.2 - ITIL® 4 Create, Deliver and Support (	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
56	Chapter 10: Value streams for new services: Release management and deployment management.3 - ITIL® 4 Create, Deliver and Support (	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:14
57	Chapter 10: Value streams for new services: Release management and deployment management.4 & Chapter 11: Value streams for user su	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
58	Chapter 11: Value streams for user support.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:24
59	Chapter 11: Value streams for user support.3 & Chapter 12: ITIL practices and value streams for user support.1 - ITIL® 4 Create, D	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
60	Chapter 12: ITIL practices and value streams for user support.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
61	Chapter 12: ITIL practices and value streams for user support.3 & Chapter 13: Value streams for user support: Service desk.1 - ITI	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
62	Chapter 13: Value streams for user support: Service desk.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:19
63	Chapter 13: Value streams for user support: Service desk.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:17
64	Chapter 13: Value streams for user support: Service desk.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
65	Chapter 13: Value streams for user support: Service desk.5 & Chapter 14: Value streams for user support: Incident management.1 - I	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:06
66	Chapter 14: Value streams for user support: Incident management.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
67	Chapter 14: Value streams for user support: Incident management.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
68	Chapter 14: Value streams for user support: Incident management.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:14
69	Chapter 14: Value streams for user support: Incident management.5 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
70	Chapter 14: Value streams for user support: Incident management.6 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:18
71	Chapter 14: Value streams for user support: Incident management.7 & Chapter 15: Value streams for user support: Problem management	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
72	Chapter 15: Value streams for user support: Problem management.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
73	Chapter 15: Value streams for user support: Problem management.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:17
74	Chapter 15: Value streams for user support: Problem management.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
75	Chapter 15: Value streams for user support: Problem management.5 & Chapter 16: Value streams for user support: Knowledge managemen	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
76	Chapter 16: Value streams for user support: Knowledge management.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
77	Chapter 16: Value streams for user support: Knowledge management.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
78	Chapter 16: Value streams for user support: Knowledge management.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:21
79	Chapter 16: Value streams for user support: Knowledge management.5 & Chapter 17: Value streams for user support: Service level man	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
80	Chapter 17: Value streams for user support: Service level management.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:13
81	Chapter 17: Value streams for user support: Service level management.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:15
82	Chapter 17: Value streams for user support: Service level management.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:18
83	Chapter 17: Value streams for user support: Service level management.5 & Chapter 18: Value streams for user support: Monitoring an	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:11
84	Chapter 18: Value streams for user support: Monitoring and event management.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
85	Chapter 18: Value streams for user support: Monitoring and event management.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
86	Chapter 18: Value streams for user support: Monitoring and event management.4 & Chapter 19: How to create, deliver and support ser	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:18
87	Chapter 19: How to create, deliver and support services.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:19
88	Chapter 19: How to create, deliver and support services.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:05
89	Chapter 19: How to create, deliver and support services.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:10
90	Chapter 19: How to create, deliver and support services.5 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:09
91	Chapter 19: How to create, deliver and support services.6 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:12
92	Chapter 19: How to create, deliver and support services.7 & Chapter 20: Exam preparation.1 - ITIL® 4 Create, Deliver and Support (	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:13
93	Chapter 20: Exam preparation.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:14
94	Chapter 20: Exam preparation.3 & Appendix A: Banksbest case study.1 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:15
95	Appendix A: Banksbest case study.2 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:06
96	Appendix A: Banksbest case study.3 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:08
97	Appendix A: Banksbest case study.4 - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	02:07
98	Appendix A: Banksbest case study.5 & Further reading & Closing Credits - ITIL® 4 Create, Deliver and Support (CDS)	Claire Agutter	ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)	03:00

01

Opening Credits & Accompanying material & Introduction.1 - ITIL® 4 Create, Deliver and Support (CDS)

02:05

02

Introduction.2 & Chapter 1: Service value system key concepts and challenges.1 - ITIL® 4 Create, Deliver and Support (CDS)

Claire Agutter

ITIL® 4 Create, Deliver and Support (CDS) (Your companion to the ITIL 4 Managing Professional CDS certification)

02:07

03

Chapter 1: Service value system key concepts and challenges.2 - ITIL® 4 Create, Deliver and Support (CDS)

Claire Agutter