This is Journey Management

Duración total:4 h 15 min

	From firefighting to preventive care: a seven-step prioritisation process, with Fanny Giordano	This is Journey Management	32:28
	Months, not workshops: the five levels of journey management maturity, with Esa Nettamo	This is Journey Management	44:02
	Landscape the garden first: Journey Management at Cathay Pacific with Neil Williams	This is Journey Management	41:58
	Maps Were Always Useful: 15 Years of Journey Maps, with Itziar Pobes	This is Journey Management	54:48
	Customer-Grounded, Decision-Made: Scaling Journey Management at Zurich Insurance, with Martina Francella	This is Journey Management	41:09
	30 Years of Service Design: The Artifacts and the Stories, with Birgit Mager	This is Journey Management	38:21
	Trailer: This is Journey Management	This is Journey Management	02:33