SimpleBiz360™ Podcast
Duración total:
37 min
How many times do you catch yourself finishing customer sentences? #56
SimpleBiz360™ Podcast
00:55
Has over-talking become a habit in your business conversations? #55
SimpleBiz360™ Podcast
00:58
Is your important business correspondence beginning to resemble casual text messages? #54
SimpleBiz360™ Podcast
00:52
Do you abuse the implementation of verbal auto-correction? #53
SimpleBiz360™ Podcast
00:57
What is the anticipated cost of creating unhappy customers? #52
SimpleBiz360™ Podcast
00:55
How are you demonstrating authenticity during customer interactions? OMOQ #51
SimpleBiz360™ Podcast
00:51
Is your company guilty of telling customers what they want to hear? OMOQ #50
SimpleBiz360™ Podcast
00:50
Are you able to defend what you tell, and sell customers? OMOQ #49
SimpleBiz360™ Podcast
00:52
Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48
SimpleBiz360™ Podcast
00:59
Is your CSR team proactive-centric? OMOQ #47
SimpleBiz360™ Podcast
00:58
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46
SimpleBiz360™ Podcast
00:57
Do you want to improve your customer experience deliverables? OMOQ #45
SimpleBiz360™ Podcast
00:54
Do you deliberately put customer needs ahead of company needs? OMOQ #44
SimpleBiz360™ Podcast
00:55
Do you treat your vendors with the respect they deserve? OMOQ #43
SimpleBiz360™ Podcast
00:58
Are you making customers play a game of circular service? OMOQ #42
SimpleBiz360™ Podcast
00:56
Do your managers use travel as an excuse for not responding to emails? OMOQ #41
SimpleBiz360™ Podcast
01:00
Who’s in charge? OMOQ #40
SimpleBiz360™ Podcast
00:56
Are we choosing not to shovel snow off of customer driveways? OMOQ #39
SimpleBiz360™ Podcast
01:00
Would you ever deliberately serve wilted mint in a mojito? OMOQ #38
SimpleBiz360™ Podcast
01:00
What if the use of DIRECT MAIL could increase your revenue? OMOQ #37
SimpleBiz360™ Podcast
00:57
When was the last time you gave customers something extra? OMOQ #36
SimpleBiz360™ Podcast
01:00
Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
SimpleBiz360™ Podcast
00:56
When was the last time your company trained employees on phone etiquette? OMOQ #34
SimpleBiz360™ Podcast
01:00
How much volunteer service does your company provide to customers? OMOQ #33
SimpleBiz360™ Podcast
00:53
Are customers truly happy with your level of customer service? OMOQ #32
SimpleBiz360™ Podcast
01:00
Is margin erosion chipping away at the profitability of your company? OMOQ #31
SimpleBiz360™ Podcast
01:00
Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
SimpleBiz360™ Podcast
01:00
How are you using situational observations to improve your business? OMOQ #29
SimpleBiz360™ Podcast
01:00
How many invoices is your company not sending? OMOQ #28
SimpleBiz360™ Podcast
00:59
What if an appetite for continuous improvement could change your profitability? OMOQ #27
SimpleBiz360™ Podcast
00:47
Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26
SimpleBiz360™ Podcast
00:53
How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25
SimpleBiz360™ Podcast
00:57
What Does It Cost Your Business When You Betray Customers? OMOQ #24
SimpleBiz360™ Podcast
01:00
Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
SimpleBiz360™ Podcast
00:59
Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
SimpleBiz360™ Podcast
01:00
Is Your Customer Service Managed by Personality, or Process? OMOQ #21
SimpleBiz360™ Podcast
01:00
How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20
SimpleBiz360™ Podcast
00:49
Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
SimpleBiz360™ Podcast
00:53
Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
SimpleBiz360™ Podcast
00:43
Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
SimpleBiz360™ Podcast
00:48
