Contact Centre Focus
Total duration:
7 h 12 min
Ageism Bias in Contact Centres
Contact Centre Focus
08:46
Empowering Your Teams – Free Up Time & Focus on Valuable Work
Contact Centre Focus
06:32
Stop Using Manager Controlled Offers!
Contact Centre Focus
09:53
Checking With Your Manager – It’s Time to Stop!
Contact Centre Focus
08:19
Voice Tips for Contact Centres Part 2: Five More Key Tips!
Contact Centre Focus
08:06
Voice Tips for Contact Centres Part 1: Five Key Tips to Improve
Contact Centre Focus
08:11
Top Tips for 2024: Contact Centre Customer Experiences and Engagement
Contact Centre Focus
09:14
Team Leaders: Building Resilience in Your Contact Centre Teams
Contact Centre Focus
14:44
Top Tips for Contact Centre Interviews: Strategies to Impress
Contact Centre Focus
07:42
Mastering Your Festive Contact Centre Party - Christmas Party Tips
Contact Centre Focus
12:56
Redefining Customer Service: The Upselling Advantage – Service is Sales.
Contact Centre Focus
13:30
Cost, Price, Offers, Discounts & Fixed Price Issues!
Contact Centre Focus
07:59
Support SELF-WORTH: How Do These DRIVES Improve Your Sense of Self-Worth?
Contact Centre Focus
08:23
Create the best ENVIRONMENT: Nurture a Flourishing Workplace for Everyone
Contact Centre Focus
08:56
Define Your VISION: How to Create, Deliver & Inspire a Vision of Success!
Contact Centre Focus
10:22
Reward INTEGRITY: How Does Integrity Strengthen Your Offering?
Contact Centre Focus
09:00
Understand ROLES: How Does Status Damage Your Contact Centre?
Contact Centre Focus
09:55
Enable DISCRETION: Speed Up Your Service by Empowering Your Advisors to Decide
Contact Centre Focus
09:53
IVR (Interactive Voice Response): The Switch From Bot to Adviser and The Hurdles to Overcome
Contact Centre Focus
09:19
Homeworker Contact Centres
Contact Centre Focus
12:09
Huddles: Do's & Don'ts
Contact Centre Focus
11:04
Outbound Calls: Hints & Tricks
Contact Centre Focus
16:21
Retention or Reselling?
Contact Centre Focus
13:35
Re-Contracting for Leaders - A Short Guide
Contact Centre Focus
09:51
Average Handling Time (AHT)
Contact Centre Focus
15:09
Closing the Customer Experience Gap
Contact Centre Focus
10:10
Top Tips for Contact Centres for 2023
Contact Centre Focus
10:05
Leadership Styles Part 2
Contact Centre Focus
09:19
Leadership Styles
Contact Centre Focus
09:19
Coaching
Contact Centre Focus
11:44
VAPS
Contact Centre Focus
11:44
How To Close
Contact Centre Focus
10:57
Objection Handling
Contact Centre Focus
13:57
Compliance or Tone and Language
Contact Centre Focus
11:43
Questioning Skills for Contact Centre Agents and Advisors
Contact Centre Focus
11:36
How to Run a Sales Meeting
Contact Centre Focus
11:16
NPS – Net Promoter Score – What it is and how to manage it.
Contact Centre Focus
13:52
Contact Centre Focus - Disloyal Bonding – Critical Call Centre Behaviour
Contact Centre Focus
10:01
Contact Centre Focus - Delivering Price
Contact Centre Focus
11:57
Contact Centre Focus - Why Be A Contact Centre Manager?
Contact Centre Focus
15:19