Working Smarter: Presented by Calabrio
Celková doba trvání:
22 h 09 min
AI Reporting and the future with AWS
Working Smarter: Presented by Calabrio
21:43
Martin Teasdale of Get Out of Wrap - Contact Centre or Contact Center?
Working Smarter: Presented by Calabrio
54:51
Irina Hollatz of RightWFM - How do product roadmaps work?
Working Smarter: Presented by Calabrio
46:31
Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals
Working Smarter: Presented by Calabrio
33:17
Wysdom - How AI turns bots into intelligent agents with Tariq Bethune
Working Smarter: Presented by Calabrio
33:53
Successful Agent Self Scheduling with Precious Bucher from Zappos
Working Smarter: Presented by Calabrio
37:18
The Power of Honesty, Transparency and Communication with Bryce Ackerman
Working Smarter: Presented by Calabrio
48:25
WFM for a Global and Digital Organization with Trent Ryan from Netflix
Working Smarter: Presented by Calabrio
32:23
WEM in Healthcare Organizations with Daniel Acosta
Working Smarter: Presented by Calabrio
33:49
Building a World-Class WFM Team
Working Smarter: Presented by Calabrio
33:22
Chris Warticki - Customer Service, Customer Experience and Customer Success
Working Smarter: Presented by Calabrio
34:23
Back to Basics with Jim Davies
Working Smarter: Presented by Calabrio
33:33
Machine Learning and Artificial Intelligence - What is it and how are contact centers using AI/ML?
Working Smarter: Presented by Calabrio
39:01
Using CX to Defend Your Brand with Nate Brown
Working Smarter: Presented by Calabrio
41:34
Empowering Agents: Amazon Web Services & AI in Contact Centers
Working Smarter: Presented by Calabrio
34:54
Part 2- State of the Contact Center 2022 with Shep Hyken
Working Smarter: Presented by Calabrio
22:11
State of the Contact Center 2022 with Shep Hyken
Working Smarter: Presented by Calabrio
17:12
Kathy Sobus of ConvergeOne - Employee Engagement and Quiet Quitting
Working Smarter: Presented by Calabrio
34:36
Addressing the Challenges of Modern Contact Centers with Cisco and Calabrio
Working Smarter: Presented by Calabrio
42:18
Preference-Based Scheduling with Ashley Snow
Working Smarter: Presented by Calabrio
29:29
Juanita Coley - That WFM Girl discusses WFM and her career
Working Smarter: Presented by Calabrio
33:15
Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage
Working Smarter: Presented by Calabrio
33:53
Information Security with Calabrio's Security Experts
Working Smarter: Presented by Calabrio
30:41
Datagamz - The Impact of Employee Engagement on CX with Kunal Rahalkar
Working Smarter: Presented by Calabrio
43:26
Clare Muscutt - Founder and CEO of Women in CX
Working Smarter: Presented by Calabrio
33:40
PCI Pal - Are you PCI Compliant?
Working Smarter: Presented by Calabrio
29:34
Calabrio Working Smarter Trailer
Working Smarter: Presented by Calabrio
00:33
Agent Well Being - How do our agents feel?
Working Smarter: Presented by Calabrio
15:39
Katie Martell - Marketing Influencer - How to bridge the gap between Marketing and the Contact Center
Working Smarter: Presented by Calabrio
40:43
Vicki Herrell - SWPP and QATC, helping WFM and QM Professionals Grow and Network
Working Smarter: Presented by Calabrio
38:49
John Weippert - Cummins - Forecasting for Gigantic Engines
Working Smarter: Presented by Calabrio
24:13
Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs
Working Smarter: Presented by Calabrio
30:31
Michelle Bunch - Mental Health and Contact Center Employees
Working Smarter: Presented by Calabrio
42:02
Daneece Sheldon: Radial
Working Smarter: Presented by Calabrio
30:40
Jim Burdick
Working Smarter: Presented by Calabrio
27:53
Brandon Caudle and Kenny Butler
Working Smarter: Presented by Calabrio
33:15
Paul Stockford - Contact Center Disruptors
Working Smarter: Presented by Calabrio
41:45
Episode 5: Shep Hyken
Working Smarter: Presented by Calabrio
31:08
Episode 4: Caryn Yurkstas from Paychex
Working Smarter: Presented by Calabrio
31:53
Episode 3: Jim Tincher from Heart of the Customer
Working Smarter: Presented by Calabrio
31:28
