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Teljes hossz:
5 h 51 min
Ep: 8 - “The Ensh!ttification of Everything: Why Customer Service Still Sucks”
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53:38
Ep: 7 - Revolutionizing Public Service: How AI is Transforming the Citizen Experience
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48:04
Ep: 6 - The Future of AI in CX: Letting AI Drive
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50:04
Ep:5 What are some of the most common CX mistakes?
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39:52
Ep:4 Why are we so excited about Enterprise Connect 2023?
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45:19
Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland
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45:44
Ep:2 What's the difference between good chat vs. bad chat?
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35:21
Ep:1 Why does customer service still suck?
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33:13