Customer Service Culture [EN]
Total duration:
14 h 10 min
#42 Why you need more thinking customers
Customer Service Culture [EN]
21:32
#41 Even a young job applicant is a customer
Customer Service Culture [EN]
15:49
#40 How to match customer support and sales
Customer Service Culture [EN]
22:09
#39 The great AI and human agents alliance
Customer Service Culture [EN]
20:52
#38 Digital channels are not for everybody
Customer Service Culture [EN]
12:52
#37 The service that customers love the most
Customer Service Culture [EN]
14:34
#36 Customer service can't fix poor culture
Customer Service Culture [EN]
17:50
#35 Using AI during or after the conversation?
Customer Service Culture [EN]
14:37
#34 My experience on training digital skills
Customer Service Culture [EN]
20:58
#33 Customer Culture: with AI no alibis
Customer Service Culture [EN]
21:26
#32 Is your customer team dehumanized?
Customer Service Culture [EN]
12:06
#31 Run a digital skill-matching check
Customer Service Culture [EN]
16:23
#30 A great conversation on digital experiences w/ Shep Hyken
Customer Service Culture [EN]
21:43
#29 Building a conversational service model - w/ Darko Popovic
Customer Service Culture [EN]
40:32
#28 Be proactive to anticipate the customer
Customer Service Culture [EN]
11:50
#27 Channel inconsistency kills the experience
Customer Service Culture [EN]
12:08
#26 How are you welcoming the customer?
Customer Service Culture [EN]
13:40
#25 Close the loop with your front line
Customer Service Culture [EN]
10:56
#24 Stand out or go home! Said the customer
Customer Service Culture [EN]
23:00
#23 That line of support that keeps you up
Customer Service Culture [EN]
15:56
#22 Do customers perceive your values?
Customer Service Culture [EN]
15:19
#21 Customer conversations: why timing is key
Customer Service Culture [EN]
24:08
#20 Learning by training customer support teams
Customer Service Culture [EN]
25:53
#19 How to prevent support agents burnout
Customer Service Culture [EN]
18:17
#18 Happy employees for happy customers - w/ Sarah Metcalfe
Customer Service Culture [EN]
37:30
#17 Towards a mobile customer service era w/Martin Hill-WIlson
Customer Service Culture [EN]
64:22
#16 How to benchmark customer support on Twitter - w/Dean McCann
Customer Service Culture [EN]
35:55
#15 Online reviews vs. business results - w/Carley Bakker
Customer Service Culture [EN]
27:40
#14 The rational and emotional sides of Customer Experience w/Annette Franz
Customer Service Culture [EN]
19:52
#13 Be consistent across channels - w/Luke Porter
Customer Service Culture [EN]
35:34
#12 How to choose your Customer Service channel mix
Customer Service Culture [EN]
06:30
#11 A Social Customer Service conversation with Danielle Sheerin
Customer Service Culture [EN]
47:56
#10 Talking about SCS w/Billie Lou Sastre
Customer Service Culture [EN]
56:27
Me as a guest of the 'Ready Set Podcast' Paolo Fabrizio
Customer Service Culture [EN]
41:17
#09 A social networking dinner
Customer Service Culture [EN]
05:10
#08 Digital inspirational wishes
Customer Service Culture [EN]
05:26
#07 Fear of withered reputation
Customer Service Culture [EN]
05:50
#06 Your online audience rules
Customer Service Culture [EN]
05:48
#05 Let your Customer Service be human
Customer Service Culture [EN]
05:44
#04 Social Customer Care challenge
Customer Service Culture [EN]
05:19
