Episode cover of Utility Exchange Web Series Driving Efficiency Through the Utility-Customer Experience aired 7-21-2020

Utility Exchange Web Series Driving Efficiency Through the Utility-Customer Experience aired 7-21-2020

Utility Exchange Web Series

  • 07/21/2020
  • 40 min

About this Episode

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel EnergyCustomer Journey Mapping, Katie Ryder, E SourceSimple Residential Solutions, Kristin May, Xcel EnergyFrom High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric AssociationLeveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, NexantSupport the show (https://www.utilityexchange.org)