Customer DISservice
Navigating Customer Satisfaction in the Online Age - With Jay Skowron of HospitalityDefender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!
Tracks
| Credit Card Tips & Totals - Don't Be Shady! | 32:59 | 02/22/2022 | |
| Servers Paying for Credit Card Fees? NO WAY! | 20:52 | 02/14/2022 | |
| That Wine Was HOW Much? | 28:00 | 02/14/2022 | |
| You Call That a Fish Sandwich? | 36:31 | 02/02/2021 | |
| Are Your Servers Tour Guides or Just Order-Takers? | 32:12 | 01/19/2021 | |
| Customer Service and the Car Business | 45:16 | 01/05/2021 | |
| Good Riddance 2020 - Hello 2021! | 03:29 | 12/30/2020 | |
| The One-Star Chef and Yelp | 50:24 | 12/22/2020 | |
| The Answer Is Yes. Now What's The Question? | 54:37 | 12/15/2020 | |
| Inspect What You Expect | 41:26 | 12/08/2020 | |
| Introduction - Bra Fittings and You Knows | 35:37 | 12/01/2020 |