Show cover of The Tech Talks Daily Podcast

The Tech Talks Daily Podcast

Fed up with tech hype and buzzwords? Looking for a tech podcast where you can learn and be inspired by real-world examples of how technology is transforming businesses and reshaping industries? In this business technology podcast, you can keep informed of the latest business and tech trends by listening to the stories of other people in your field and how they are overcoming challenges with emerging technologies. Learn from the guest's actionable tips, and lessons learned to obtain greater clarity and how you can leverage technology. In this daily tech podcast, Neil interviews tech leaders, CEOs, entrepreneurs, futurists, technologists, thought leaders, and celebrities. We discuss how tech trends such as AI, machine learning, 5G, IoT, AR, VR blockchain, crypto, and the digital transformation are already reshaping our world. Guests from every industry educate listeners through sharing their road to success, startup stories, and how technology transformed their business and life. Join me for a daily dose of optimism and motivation as I prove that technology really does work best when it brings people together.


2319: Rally and the Evolution of E-commerce and Checkout Solutions
In this episode, I am joined by Jordan Gal, co-founder of Rally, a company on a mission to empower merchants and app developers by providing them with a headless, fully optimized, one-click checkout solution. Rally is revolutionizing the modern headless e-commerce ecosystem, bridging front- and back-end platforms, and creating seamless customer checkout experiences. Listen in as Jordan shares the origin story of Rally and the problems it aims to solve with technology and how Rally collaborates with Swell, Klarna, and Stripe to help small businesses scale without being tied to Shopify, acting as a 'headless' checkout option. He also shares s use case to help listeners understand how Rally can work in their world Jordan also talks about his experience raising $6M in 2021, along with advice for startup founders looking to follow in his footsteps. In addition, he evem finds time to share a few tips for early-stage founders looking to grow a business in this area, and his passion for ensuring small business owners can operate on their terms. Join us for an insightful conversation with Jordan Gal as we explore the power of Rally's innovative checkout solution and the future of e-commerce.
22:25 3/26/23
2318: THORWallet DEX - Permissioned vs. Permissionless DeFi
Permissioned blockchains have gained popularity as an alternative to open distributed networks, attracting institutional investment by ensuring security through restricted access.  Although permissioned decentralized finance (DeFi) could ease the transition for traditional finance players into the blockchain industry, it is undoubtedly a departure from the core ethos that drives the development of permissionless blockchains like THORChain, a non-custodial decentralized exchange that opens access to native and cross-chain liquidity. Permissioned chains offer the familiarity standards of security, privacy, and control that financial institutions are used to. By that very nature permissioned DeFi is oxymoronic, recreating the restrictions of the traditional financial system that DeFi was designed to bypass.  Such permissioned protocols may attract institutional support but inevitably stray from the open, transparent, and equitable ethos that is championed by permissionless blockchains. Pedro Isaac Lopez, Chief Growth Officer at THORWallet DEX, the gateway to THORChain and the only non-custodial DeFi wallet to offer cross-chain swaps, advocates for the position that if it is not permissionless, then it is equally not decentralized: it’s centralization masquerading as innovation. Listen in as we discuss how decentralized blockchain networks maintain security through over-collateralization without sacrificing open access for everyone.
27:07 3/25/23
2317: Adobe Summit - Thriving in Uncertainty: The New Playbook for Leaders
At the Adobe Summit, I  sit down with Joan Smith, Managing Director and leader of Protiviti Digital, to discuss how leaders and marketers can navigate the uncertainties of today's rapidly changing landscape. As the lines between digital and physical continue to blur, businesses are grappling with challenges such as shifting consumer behavior, data privacy regulations, and supply chain interdependence, all while facing a looming economic downturn. In this enlightening conversation, Joan shares her insights on Meeting customer expectations in an economic downturn by delivering meaningful experiences. We also discuss connecting technology to customer value, focusing on experience rather than process, and orchestrating purposeful interactions for hyper-personalization without being creepy. We also discuss how businesses can embed agility and automation into operating principles to adapt to a world of constant change in an informative chat on thriving in uncertainty, embracing change, and redefining the playbook for leaders and marketers. 
20:30 3/24/23
2316: Jonathan Rosenberg, CTO, Five9 on Transforming the Telecom Industry
In this episode of The Tech Talks Podcast, I am thrilled to welcome Jonathan Rosenberg, the CTO and head of AI at Five9. With over 25 years of experience, Jonathan is a true pioneer in the industry, co-inventing SIP and being named one of the 100 most innovative technologists in the world by Technology Review Magazine. Join us as we dive into Jonathan's passion for technology, his pivotal role in SIP's development, and how it transformed the communications landscape by creating new markets and job opportunities. We'll also explore Five9's innovative AI strategy, including their latest product, Agent Assist, designed to enhance customer service agent productivity and efficacy. As the leading provider of cloud customer service technology, Five9 is at the forefront of AI-powered solutions for customer experience. We'll discuss the impact of AI technologies like ChatGPT and GPT-3 on businesses, brand loyalty, and customer experience. Jonathan will share his thoughts on innovation during economic uncertainty, explaining his mantra: "Be adopters, not innovators." Finally, we'll discuss Five9's new European Research and Development site in Portugal and the challenges their engineering teams are tackling. Jonathan will also share his excitement about the future of technology and where current tech trends are taking us.
27:08 3/24/23
2315: ClickUp - The Crucial Role of Technology and Culture in Driving Productivity
In this episode, we delve into the fascinating findings of a recent study by ClickUp, conducted by Sapio Research, which uncovers the critical factors that differentiate high-productivity businesses from their less productive counterparts. Join me and my special guest, Richard McGuinness, VP of Sales EMEA at ClickUp, who shares his expertise on the essential role of technology, training, and culture in driving productivity. We'll discuss how open communication channels, strong team cohesion, and a focus on employee well-being all contribute to improved organizational productivity and job satisfaction. Together, we'll explore top-performing organizations' most effective productivity measurements techniques, such as tracking task progress and completion and performance against set objectives or deliverables. Additionally, we'll examine the importance of setting employees up for success by providing them with the right technology, resources, and an inclusive culture fostering growth and innovation. During our conversation, we'll also dive into the impact of higher productivity on employee well-being. The study shows a strong correlation between high productivity and better job satisfaction, work-life balance, and motivation.
21:13 3/23/23
2314: Adobe Summit: The Future of Sports Technology with Rick Limpert
Welcome to this episode of the podcast, where we explore the intersection of sports and technology with Rick Limpert, the No.1 Sports Tech Writer in the U.S. With over a decade of experience in this field, Rick has become a leading voice in the industry, appearing on major news networks and writing for prominent publications. In this episode, Rick shares his insights on the ways in which technology has transformed the world of sports, and how many of the consumer tech devices we use today have their origins in the sports world. We dive into the exciting advancements in sports fan engagement, including the use of technology in arenas and stadiums, and the trends shaping the armchair fan experience. Rick's passion for sports and technology is contagious, and his enthusiasm for the future of this industry is inspiring. Join us as we explore the fascinating world of sports and technology, and discover how these two seemingly disparate fields are converging in ways that are revolutionizing the way we experience sports. Don't miss out on this insightful conversation with one of the leading voices in sports tech!
17:06 3/22/23
2313: Qlik - The Rise of Synthetic Data and Actionable Intelligence
In this episode of Tech Talks Daily, we're joined by Dan Sommer, Qlik Senior Director and Global Market Intelligence Lead, as we explore the challenges and opportunities businesses face amidst a perfect storm of economic recession, declining VC funding and conflicting global regulations. Dan, a former Gartner analyst, shares his expertise on markets, trends, competitive landscape evaluations, and go-to-market strategies. I learn more about how Qlik, a US company with a Swedish heart, aims to change the world by making it easier for people to make more insightful, data-driven decisions and act on them. Dan emphasizes the importance of honing the accuracy of decision-making to anticipate unexpected events and achieve connected governance in a world of disparate and siloed datasets. Join us as we discuss the impact of market consolidation, the rise of synthetic data, and the need for AI to move deeper into the pipeline to consolidate and strengthen organizations' data processing. Finally, Dan shares how to navigate uncertainty and future-proof your business in this rapidly changing tech landscape.
28:53 3/21/23
2312: How KFC is Embracing Technology and Conversational Analytics
This daily tech podcast explores how technology transforms our lives, work, industries, and world. At the recent X4 event by Qualtrics, I sat down with Rob Swain, the Global COO of KFC. Tune in as we dive into how technology and conversational analytics have unlocked actionable insights for KFC.  I learn more about how in each of their 27,000 restaurants, every manager takes on the role of a part-time data analyst. They monitor social media, assess customer feedback, guide employees, and propose enhancements. This empowerment enables the overall brand to prioritize what truly matters to customers by integrating customer and employee feedback. We'll discuss how these tech tools have empowered KFC's team to tune in to what people say about their brand, allowing them to improve everything – from taste and food service to the delivery experience. Rob Swain's insights on the technology will enable every listener to take a peek behind the curtain at the tech behind every KFC experience. After listening to this episode, you may find that your future KFC orders will never be the same. You might even feel compelled to share the fascinating story of conversational analytics and the tech behind KFC with the person next to you. But be warned – they might tell you to be quiet, enjoy your boneless banquet, and stop making everything about tech. Or maybe that's just what happens to me.
19:36 3/20/23
2311: The Future of Cybersecurity: An Introduction to Naoris Protocol
David Carvalho joins me in a conversation sharing his insights on how the Naoris Protocol is revolutionizing cybersecurity for enterprises and individuals in today's hyper-connected world. In this episode, we'll explore the decentralized cybersecurity mesh architecture (dCSMA) that protects networks and data by turning every connected device into a trusted validator node.  We'll discuss how Naoris Protocol leverages the power of blockchain and swarm AI to record real-time immutable ZK proofs of every device's status, identifying and mitigating threats in milliseconds and ensuring infrastructure security. With the average breach detection time for a large enterprise being 280 days, Naoris Protocol is a game changer for regulators and cybersecurity in general. Our proactive solution helps companies manage cyber risks in real time instead of relying on reactive regulation after the fact. Join us as we dive deep into the world of cybersecurity and discuss how Naoris Protocol is paving the way for a safer and more secure future. 
41:25 3/19/23
2310: Alva Labs - Can AI Reduce Employee Churn and Improving Retention?
Today we explore the future of recruitment and the role of AI in creating a more equitable and efficient job market. In this episode, we are joined by Malcolm Burenstam Linder, the CEO of Alva Labs, a company that is dedicated to using technology to revolutionize the recruitment process. We start by discussing the traditional recruitment methods that are known to promote bias and how technology can help replace them. Malcolm shares his insights on the importance of maintaining a long-term hiring strategy, particularly in a changing market, and how technology can create a more candidate-centric approach to recruitment. We also delve into the role of AI in recruitment and how it can assist in making the process more accurate, diverse, and efficient. Malcolm shares how companies that base their hiring decisions on data rather than personal opinions can recruit with better accuracy and higher diversity while reducing employee churn and improving performance. Join us as we explore the future of recruitment and how technology can help create a more equitable and efficient job market that benefits both organizations and job candidates alike. Sponsored VPN Offer
36:20 3/19/23
2309: Finding the Way: The Entrepreneur's Tale
In today's episode of the Tech Talks Daily Podcast, we delve into the world of entrepreneurship and investing with the guidance of Cap Treeger, a serial entrepreneur and investor. Join us as we explore the lessons he's learned from his own successes and failures in building multiple businesses in various industries. As the Wall Street Journal and National best-selling author of Finding the Way, Cap Treeger has invested directly in several dozen early stage ventures and indirectly in hundreds more through his engagement in angel and venture funds. Through his experiences, he's gained invaluable insights into the world of entrepreneurship and investing. In his fictional account of an entrepreneur's journey to the top, Cap Treeger crafts a series of dynamic and well-drawn lessons for anyone who wants to start or build a business venture. Follow the story of Ren, a driven individual with a dream to build his own startup from the ground up, as he navigates the complexities of the business world. With the help of his mentors and his own trial and error experiences, Ren discovers the importance of building a solid team and crafting a well-thought-out business model. Join us on the Tech Talks Daily podcast as we explore the factors necessary for success in entrepreneurship and investing, with insights from one of the industry's most experienced and successful players.
27:02 3/18/23
2308: Assurant - The Sustainable Future of Refurbished Tech Devices
In this episode, we're diving into the world of refurbished tech devices, e-waste, and the great digital divide. Our special guest is Biju Nair, EVP & President of the Global Connected Living business unit at Assurant, a leading provider of device protection, support, and logistics solutions for mobile devices, smart homes, and connected devices. Biju's expertise in the wireless industry spans more than 25 years. He oversees the refurbishment and recycling of connected devices for Assurant, which repurposed over 17 million devices last year for companies like AT&T and Vodafone. Biju's entrepreneurial and innovation leadership has driven Assurant's sustainability and environmental responsibility commitment. In this episode, we discuss the impact of automation on sustainability in the e-waste and recycling market. We also explore the benefits of repurposed technology for consumers in developed and emerging markets, such as improved sustainability and connectivity. Join us as we delve into the exciting world of refurbished tech devices and learn how they are changing the game in the tech industry. Sponsored VPN Offer
54:35 3/17/23
2307: Bridging the Digital Divide with Code Division
On today's episode of Tech Talks Daily, I am joined by Bianca Peel and Frank Duffy, the founder of Code Division, a non-profit organisation and SQA-certified learning centre in Scotland. They are on a mission to provide free digital education to those who need it most, focusing on individuals who are unemployed, facing barriers to employment, and from underrepresented backgrounds in tech. As automation and technological advancements threaten to displace 75 million jobs, Code Division empowers communities through industry-driven courses in data analysis, cyber resilience, business applications, software development, and more. By offering practical work-based learning and SQA accreditation, they prepare learners for various digital roles and help bridge the digital divide. In this insightful conversation, we'll discuss the importance of digital equality and the positive social impacts of Code Division's latest initiatives. Learn how this inspiring non-profit brings the tech community together to support students with job opportunities, laptop donations, and mentoring. Sponsored VPN Offer
52:01 3/17/23
2306: Allianz Travel and the Tech Revolution Transforming CX
Last week at the X4 Summit, I dived into the world of customer experience with Maggie Butler, Director of Customer Experience at Allianz. With keynotes from inspirational figures like Martha Stewart, Sean White, Tony Hawks, and The Killers, this event is packed with excitement. But my conversation with Maggie takes center stage in this episode. We explore how Allianz, a travel insurance company assisting 25 million customers annually, leverages its partnership with Qualtrics to better understand and serve its customers. Learn how Allianz unifies data from its Voice of the Customer (VoC) program, customer service call monitoring, satisfaction surveys, and social media platforms to identify actionable insights and align its products with customers' actual needs.   About Allianz Partners   Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer-driven, their innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance.  Their products are embedded seamlessly into their partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to their customers around the world. Podcast Sponsored VPN Offer
14:55 3/16/23
2305: Marketing Mix Optimisation: A Triangulated Approach by Ekimetrics
Today's guest is Matt Andrew, UK Managing Director and Partner at Ekimetrics. The global data science consultancy helps brands improve their marketing performance, understand customers, and enhance operational excellence through analytics and data science.  Ekimetrics uses econometrics as a basis and employs triangulated methods such as Marketing Mix Optimisation (MMO) to ensure that brands make consistent decisions. Matt Andrew has worked with Google and Meta on solutions like MMO, helping clients make more confident decisions.  I learn more about how The UK team at Ekimetrics grew by 60% last year and has over 400 data scientists worldwide. The ongoing development and expansion of its Data Science Transformation, Customer Centricity, and MMO solutions are helping some major brands with holistic measurement globally at scale. In this episode, we explore the potential of emerging technologies such as the Metaverse, web 3.0, and AI. We also discuss the true potential of digital as an integral part of marketing. Sustainability is high on Ekimetrics' agenda for 2023, and we discuss their plans in this regard. Join us as we delve into the fascinating world of data science and marketing effectiveness with Matt Andrew of Ekimetrics. Sponsored VPN Offer
26:51 3/16/23
2304: WatchGuard Cybersecurity Predictions
Corey Nachreiner, CSO at WatchGuard, joins me in a conversation about the latest cybersecurity predictions for 2023 from WatchGuard’s Threat Lab research team. Our guest then shares the story behind the batch of predictions for 2023, offering different takes on potential hacks and attacks in various categories.  We discuss two matchups: “Insurers Going Vertical” and “Targeting Vendors and Partners.” Then, moving on, we explore the hype around the metaverse and web3 and question whether we could see a Big Metaverse Hack this year too. One of the standout predictions is the potential surge in MFA-targeted Social Engineering Attacks. Our guest expands on this trend and explains the prediction regarding Hacking AI Robotaxis in a simple and accessible way as if explaining it to a five-year-old. The podcast also explores the prediction regarding Vulnerability Proliferation through AI Coding Tools, discussing how AI tools could empower script kiddies to write malware and write more convincing phishing emails. Sponsored VPN Offer
42:23 3/15/23
2303: Coinfantasy - Gamifying the Experience of Investing in Crypto
In this episode, we have invited Harishkarthik Gunalan, a crypto enthusiast and expert in the gaming industry, to share his insights on CoinFantasy. Harishkarthik will delve into the key USPs and innovations of CoinFantasy, and how it differs from other Play-to-Earn model games. He also shares his thoughts on the future of this space, new innovations and trends in the De-Fi Gaming Industry in 2023, and how gaming can transform the financial sector. Additionally, he will discuss how CoinFantasy can influence the financial and gaming industry and the plans in the pipeline. I learn more about how CoinFantasy is a platform that offers a unique and innovative approach to investing in cryptocurrency, making it accessible to anyone without the risk of financial losses. The platform uses blockchain technology to create a decentralized and transparent ecosystem, providing users with a secure and reliable cryptocurrency investment platform. This episode is a must-listen for anyone interested in the gaming industry's future and blockchain technology's potential to transform the financial sector. Harishkarthik's insights and expertise will give listeners a deeper understanding of CoinFantasy and its exciting opportunities. Sponsored VPN Offer
32:43 3/14/23
2302: How Tech is Transforming the Shake Shack Experience
Join me on the Tech Talks Daily podcast as I welcome Charles Frankievich, Director of Consumer Insights at Shake Shack. In this episode, we discuss the critical role that technology and data play in shaping the customer experience at Shake Shack.  We discuss the brand's 5-year plan to become a national competitor and how insights from data and analytics helped Shake Shack truly understand how guests feel and what they need to do to keep them coming back.  Charles reveals how Shake Shack will continue to leverage technology to improve the customer experience and shares fascinating insights into what goes on behind the curtain at the popular fast-casual restaurant chain. If you're a fan of Shake Shack or simply interested in how technology is transforming the restaurant industry, this is an episode you won't want to miss.  Sponsored VPN Offer
23:21 3/13/23
2301: Data Transformation: ETL vs. ELT: Making the Right Choice for Your Business
In this episode, we are joined by Matthew Scullion, the CEO of Matillion, a cloud data integration software company. Join us as we dive into an intriguing conversation about ETL and ELT - their differences, how to choose which one to use, and why making the wrong choice can lead to a waste of IT budgets. Matthew also sheds light on the challenges caused by the ever-increasing volume and complexity of data and data sources, and shares his insights on how to overcome these barriers. We also discuss the risks of information gaps caused by slow and inefficient data processes and how to bridge these gaps. Furthermore, we explore the best approach for data teams in using a mix of no code/high code/own code and how to determine which one is best suited for specific circumstances in terms of cost savings and efficiency. Tune in for an enlightening conversation on all things data integration with Matthew Scullion! Sponsored VPN Offer
32:55 3/13/23
2300: Make Work Better With HR Tech: A Call to Action for HR and Business Leaders
Over the last few years, the way we work has changed dramatically. We have transitioned from working in an office to working from home at scale to hybrid working. While this transition was challenging at first, we now expect to work from any device, on any network, in any location at any time. So the big question now is, how can we make work better? How can we improve the future of work? In this episode of Tech Talk Daily Podcast, I am joined by Doug Dennerline, CEO and Chairman, and Jamie Aitken, VP of HR Transformation at Betterworks.  as our special guests. Betterworks is a company that aims to help HR and business leaders make work better by providing innovative HR tech solutions. Doug and Jamie shed light on some of the most pressing HR tech trends shaping the future of work. They discuss employee-first work culture, new HR tech trends, pay transparency, quiet quitting and firing, and the role of tech in improving DEI. They also provide valuable insights and advice to business leaders on staying ahead of the curve and leveraging the latest HR tech trends to make work better. One of the key themes that emerges in our conversation is the importance of putting employees first. Doug and Jamie explain that an employee-first work culture is critical for building a motivated and engaged workforce. In today's hybrid working world, creating a culture that fosters collaboration, communication, and connection is more important than ever. HR tech solutions can play a vital role in facilitating this process. Another topic we explore in depth is the role of tech in improving DEI. As Doug and Jamie explain, HR tech solutions can help businesses identify and address bias in the hiring process, track diversity metrics, and provide training to help employees understand and embrace diversity. Toward the end of the podcast, we discuss the newly released book "Make Work Better" and who it is aimed at. The book is a collaboration between Doug and Jamie, providing insights into the trends shaping the future of work.  They give us a sneak peek into what readers can expect from the book and share their favorite book or song that has inspired them. Overall, this episode is a must-listen for anyone interested in making work better and staying up-to-date with the latest HR tech trends. So tune in, sit back, and enjoy the ride as we explore how tech is shaping the future of work! Sponsored VPN Offer
24:12 3/12/23
2299: The CEO Reshaping the Lettings Industry With Technology
In this episode of Tech Talks Daily, I am joined by William Reeve, a serial tech entrepreneur with an extensive track record of founding and chairing successful high-growth tech businesses. William shares his insights on why the rental sector has been overlooked by the tech industry for so long, despite impacting a significant percentage of homes in the UK. As CEO of Goodlord, a RentTech company, William discusses how he is using technology to revolutionize the rental experience for agents, landlords, and tenants. We explore the challenges faced by the lettings industry and the role that RentTech can play in addressing these issues. Join us as we discuss the potential of RentTech to reshape the world of renting and establish itself as a major player in the tech industry. Learn why the lettings industry desperately needs tech reform and how Goodlord is leading the charge to bring much-needed innovation to this important sector. William has extensive experience founding companies such as Fletcher Research (sold to Forrester Research), LOVEFILM (sold to Amazon), and Secret Escapes. He has also served as NED and/or Chair of various high-growth tech businesses, including Graze (sold to Carlyle), Nutmeg (sold to JP Morgan), True Knowledge (sold to Amazon), Media Ingenuity, and Zoopla. Sponsored VPN Offer
21:10 3/11/23
2298: Virgin Voyages - Technology Takes to the Seas
Virgin Voyages is a cruise line that aims to offer a unique experience to the adult traveler. The company has also partnered with a Creative Collective, including some of the most sought-after interior designers, artists, and architects, to create a sleek, contemporary, and stylish look for the ships.  Virgin Voyages offers city-like eating to sea with 20+ food choices onboard, with no traditional dining rules. The company has also banned single-use plastics on board its ships, including straws, bottled water, other beverage bottles, and food packaging.  Virgin Voyages is committed to having one of the cleanest fleets at sea and has offset its direct climate change emissions by purchasing carbon offsets, making the brand the first cruise line to become carbon-neutral for its direct emissions footprint from its first day of commercial operation. But what does all this mean> Ultimately, Virgin Voyages is attempting to build a narrative that its ships will be cooler and edgier than what's currently on the market. But I want to learn more about the role of technology in delivering new experiences in the industry. At the X4 Summit in Utah, Tamara Pluviose, Director of Digital Strategy, at Virgin Voyages, shares her insights and how technology is transforming the cruising experience. Tamara owns the B2C, and B2B digital experiences at Virgin Voyages, and part of that is ownership of the strategies and tactics that help deliver more human brand experiences. Sponsored VPN Offer  
26:12 3/10/23
2297: The Dawn Of A New Marketing Normal: Fusing Human Expertise With AI Technology
The world of marketing is rapidly changing, and businesses need to adapt to stay ahead of the curve. With the rise of AI technology, a new marketing normal is emerging that bridges the gap between brands and their target audiences. AI is being used to analyze vast amounts of data and generate insights that can inform marketing strategies and make them more effective. By using AI, brands can create highly tailored content for their target audiences, which is crucial to building stronger relationships and driving business growth.  In this Tech Talks Daily podcast episode, we delve deeper into this topic with Thomas "AI Nerd" Helfrich, CEO of As an expert in AI technology and marketing, Thomas brings a wealth of knowledge and experience, and is passionate about helping businesses build trust and relevance with their target audiences. Together, we explore how businesses can leverage technology, data, and experts to create meaningful content with a strategy and purpose. We discuss the challenges of creating content that resonates with target audiences and the importance of understanding your audience and using data to inform your content creation. We also dive into how AI can generate insights and identify new trends and opportunities, which can help brands create more compelling content that drives business growth. One key takeaway from our conversation is the power of combining a human and AI to create highly tailored, scalable, and effective content. While AI can analyze vast amounts of data and generate insights, humans bring empathy and creativity to the table. By working together, these two elements can create content that is both highly effective and tailored to the specific needs of target audiences. We also discuss the importance of having a strategic content plan, which is critical for any business looking to accelerate growth and amplify its brand. A strategic content plan can help companies to identify their goals, target audience, and key messaging and can provide a roadmap for creating and distributing content that resonates with their audience and drives business growth. Overall, this episode is a must-listen for anyone interested in staying ahead of the curve in the ever-evolving world of marketing. With insights from an expert in AI technology and marketing, you'll gain a deeper understanding of how to create meaningful content that has a strategy and purpose, and how to leverage technology and data to drive business growth. Tune in today to learn more! Sponsored VPN Offer
28:55 3/10/23
2296: AMEX and The Tech Transforming CX in Financial Services
Did you know that last year, Qualtrics analyzed 2 billion conversations and 16 billion surveys? That's a lot of data on customer experiences. And this week, at the X4 Experience Management Summit in Salt Lake City, around 10,000 attendees are discussing how technology can turn a customer into a fanatic, an employee into an ambassador, and a product into an obsession. One of the companies speaking at the event is AMEX, and they are on a panel discussing how they are transforming financial services with XM. AMEX has set the bar high regarding customer service, and they continue to make world-class service a key differentiator. But how do they stay ahead of the game? CX is embedded in the culture at AMEX, and they have had a program since 2007. They are now looking at how they approach this from not just a transactional lens, but a journey-centric lens. At the heart of all this is the idea that technology can make businesses more human.  Luis Angel-Lalanne from American Express shares how they transformed how customer sentiment is gathered to help improve their CX. Join us as we explore this fascinating topic in today's podcast.   Sponsored VPN Offer
14:26 3/9/23
2295: The Fine Art Marketplace on Solana Powering the Creator Economy
In this episode of the Tech Talks Daily Podcast, I am joined by Alex Fleseriu, the CEO of Exchange.Art, a fine arts marketplace on Solana. Alex shares with us the impressive growth Exchange.Art has experienced since launching in October 2021, with a consistent 20-60% growth despite other marketplaces dipping this year. Exchange.Art is a unique marketplace that is creator-focused, unlike its buyer-focused competitors. Alex explains how they have launched a Royalties Standard, giving NFT creators a chance to profit from secondary sales, and a Provenance Feature that shows the entire history of an NFT to prevent fraud. The goal of Exchange.Art is to have a platform that supports creators and gives them the tools to make a living off their work. Alex reveals that Exchange.Art has paid out $1.2 million in USD to creators in 2022, and grown to a community of 150,000 creators, with 7.3 million collectors and 22 million NFTs minted on the platform since launch. We also discuss NFTs as a form of investment and how they could outperform other asset classes amidst market turndowns. Furthermore, Alex shares his predictions for web3 and NFTs in 2023 and how Exchange.Art plans to navigate the changes in the industry. Lastly, we learn about the conferences Exchange.Art will be speaking in 2023. So, tune in to this exciting episode to learn more about Exchange.Art and its unique approach to the NFT marketplace. Sponsored VPN Offer
25:32 3/9/23
2294: Qualtrics X4 With Brad Anderson - Making Business More Human With Tech
Qualtrics Experience Management (XM) is a software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. Last year, Qualtrics analyzed 2 billion conversations and 16 billion surveys.  The Company's X4 event takes place in Salt Lake City this week, where around 10,000 attendees will be discussing how technology can you turn a customer into a fanatic, an employee into an ambassador, A product into an obsession, and create the write-home, tell-everyone-you-know kind of experiences we all love. But, most of all, how technology can make Business more human. I will report from the event, where there are three days of inspiring keynotes, breakthrough product sessions, live training with Qualtrics experts, and much more. There is so much going on with Keynotes, with some big names such as Ryan Reynolds to Martha Stewart and even music by the Killers. In today's episode, I sit down with Brad Anderson, President of Products and Engineering at Qualtrics, about his origin story and why he left Microsoft. But most importantly of all, we discuss the big themes at the X4 event and what excites him about leveraging technology to make business more human. Sponsored VPN Offer
23:40 3/8/23
2293: Thales - The Importance of the Human Factor When Designing Technology
This episode delves into the often-overlooked human factor in cybersecurity with Amanda Widdowson, Head of Human Factors Capability at Thales. Businesses can invest significantly in cybersecurity infrastructure, but human error can undermine it. Amanda shares her extensive knowledge of human factors and ergonomics, highlighting the need to design policies that consider human factors rather than blaming people for poor security practices. We discuss the importance of adapting policies to compensate for human error and why companies need to fit procedures around the people they have rather than trying to change people. Amanda stresses that while awareness training is crucial, it's not enough. People will still make errors, and technology to prevent these errors is critical. Finally, we explore the additional challenges that have emerged over the past few years, including home information security. If you're a business owner or work in cybersecurity, you will want to take advantage of this insightful discussion on the human factor in cybersecurity. Sponsored VPN Offer
24:52 3/8/23
2292: The Future of Cybersecurity with Malwarebytes CEO, Marcin Kleczynski
In this episode, we are joined by Marcin Kleczynski, the CEO and co-founder of Malwarebytes, a leading cybersecurity company. Marcin shares his insights on the cybersecurity workforce gap and its implications for cyberattacks in 2023.  We also discuss the current economic climate and how the cybersecurity industry is weathering it, with the increasing need for better defenses against cyberattacks. One of the key talking points is the importance of Managed Service Providers for small-to-medium sized businesses. Marcin discusses MSPs' role in providing cost-effective and comprehensive cybersecurity solutions to these businesses. We also delve into entrepreneurship and Malwarebytes' journey from its creation to its current position as a leader in the industry. Finally, Marcin emphasizes the importance of positive leadership in business and investing in your people to build a strong culture. Additionally, we explore the strategic partnership between Exasol and TurinTech, and how it brings AI to customers. Finally, Marcin shares his thoughts on the growth potential of the cybersecurity industry and how companies can take advantage of this growth to build a more secure future. Join us as we discuss these critical topics and more with Marcin Kleczynski, a cybersecurity expert and successful entrepreneur. Sponsored VPN Offer
25:55 3/7/23
2291: Deloitte - The Data-Driven Guide for Digital Transformation
Today, on the Tech Talks Daily Podcast, I am diving into the world of digital business transformation with Tim Bottke, senior Strategy Partner at Monitor Deloitte and Associate Professor for Strategy and Digital Transformation at SDA Bocconi business school. Years after companies spend millions of dollars on digital transformations, their investors often ask why there's no return on investment. It's not that digital transformations are a waste but that companies haven't designed them to maximize value. As a result, they overpay and get no payback. However, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments, Tim's new book, delivers a provocative new perspective on digital business transformation. As businesses are faced with doing more with less, every tech project must face scrutiny on the value it offers. With this in mind, Tim shares a proven framework for defining any company's next digital transformation effort from end to end, ensuring maximum return on investment and value. In addition, Tim shares how to design digital transformations to maximize value, lower risk, and navigate the hype. Join us as we explore how to ensure a return on investment and value, no matter the scale of your business or industry. And get ready to buckle up tight for a deep dive into the world of digital transformation with Tim Bottke. Tim Bottke is a senior Strategy Partner at Monitor Deloitte and an Associate Professor for Strategy and Digital Transformation at SDA Bocconi, a Financial Times/Forbes/Bloomberg Businessweek Top-Five European business school. He has more than 22 years of top management consulting and (digital) transformation experience from two global strategy boutiques and Deloitte, working with clients in more than 20 countries. Sponsored VPN Offer
34:48 3/6/23
2290: OpenUK CEO Amanda Brock On The Future For Open Source
As businesses and individuals, we rely increasingly on digital services in our everyday lives. Our lives have become dependent on technology, from cloud services to mobile phones and streaming sites to the apps we use. And behind these technologies lies open source software. Open source software has become a vital part of building digital services. It has made it possible for developers to collaborate and share code, making it faster and more cost-effective to build software. But with this increase in use, the importance of security planning and governance has also grown. Amanda Brock, CEO of OpenUK, is a leading open-source software and governance expert. She has been an advocate for open source software for over a decade and has seen its impact on the industry. Amanda shares where we are with open source and why we must care about how our software gets put together and where it comes from. Amanda discusses the importance of understanding the source of the code and the licenses used. With the rise of open source software, it is essential to be aware of potential legal issues and ensure compliance with licensing requirements. She also highlights the importance of building and maintaining trust with open source communities and contributing back to them. Amanda also emphasizes the role of governance in ensuring the security and reliability of open source software. She points out that open source projects must have a strong governance structure to ensure that contributors are held accountable and that the code is secure. As Amanda notes, open source software has become too important to ignore. We must ensure that we are not only using it but also contributing to it and supporting its continued growth.  By understanding where our software comes from and its governance structure, we can ensure the security and reliability of the technologies we rely on daily. As businesses and individuals, we must recognize the importance of open source software and take steps to ensure its continued growth and success. Sponsored VPN Offer
34:21 3/5/23