Show cover of VUE Points with Sharon Kitzman

VUE Points with Sharon Kitzman

Sharon Kitzman, President of Dominion DMS, discusses the franchised automotive dealer technology landscape with industry colleagues.

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The mission: To better meet the needs of dealership groups, BDC-based sales departments, mobile workforces, server-less infrastructures, and sales departments with high employee churn at a price point that can weather a contracting economy.

3/25/24 • 33:03

At LPR Media we believe that as the “experts”, the risk should be on us if an advertising campaign does not work. Otherwise, all a dealership is buying is a promise. That is why LPR Media offers its TRUE Bird Dog program. There are no setup or startup fees. Dealers can make their campaigns conquest only. Simply, LPR Media works on a 100% straight commission for sales made by the dealership.

3/21/24 • 25:40

To help make digital conversations with dealerships more engaging, empathetic, and empowering. To enhance the automotive retail customer experience and replicate authentic, in-the-showroom relationships.

3/18/24 • 24:46

No matter the industry, your business needs terrific online reviews and satisfied customers sharing their great experiences with friends and family about you on Facebook, Twitter, Pinterest, Google, and via email.Snap21 is a simple-to-use product that will yield you immediate results. Snap21 is cumulatively capturing reviews from 4 out of 10 customers.

3/18/24 • 26:12

TotalCX is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. Including the company’s award-winning Hosted Phone System, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. TotalCX’s solutions are used by more than 6,000 businesses – from startups to Fortune 500 companies.

1/19/24 • 24:00

AutoService AI Inc. specializes in voice A.I. powered customer self-service.They are dedicated to innovation, they consistently break the mold in customer interaction design, and they strive to enable brands to deliver rich customer experiences.Connect with us!Website: https://www.dominiondms.com/Linkedin:   https://www.linkedin.com/company/vuedmsFacebook:  https://www.facebook.com/dominiondmsInstagram: https://www.instagram.com/dominiondms/  

11/8/23 • 24:48

Real Time Feedback allows your customers to easily and privately communicate with business management in real-time – that is when they are experiencing your business, and not after they leave.

10/25/23 • 19:56

The All-in-One Payroll & HR Platform Built for Today's Workforce.Get the people operations resources and the HR support you need to create the experience your employees deserve.

10/19/23 • 28:33

AIB, Inc. is a leading software developer and supply distributor for the automotive retail industry. Our industry knowledge and technical expertise combined with our innovative culture and customer-focused values have enabled us to consistently deliver highly successful solutions to automotive retail dealerships for more than 20 years. We have over 1,600 customers in our dealer network and are continuously motivated to connect powerful automation for dealers throughout the nation.AIB partners with the industry's most prevalent Dealer Management Systems ("DMS") to offer Certified DMS access to our dealer network. Certified DMS access is the most secure method for dealers to seamlessly exchange their DMS data with third-party dealership software providers like AIB. We also partner with government agencies to develop interfaces that enable dealers to facilitate Tag, Title, and Registration directly with their local County and State DMV.Connect with us!Website: https://www.dominiondms.com/Linkedin: https://www.linkedin.com/company/vuedmsFacebook: https://www.facebook.com/dominiondms/Instagram: https://www.instagram.com/dominiondms/YouTube: https://www.youtube.com/@dominiondms

9/1/23 • 17:50

Everyware’s secure and consumer-friendly invoicing, messaging, and payments platform helps companies to get paid faster.

7/25/23 • 17:56

Scan123 is a SaaS-based company located in Portland, Oregon. We provide a document management platform allowing businesses to quickly, easily, and securely store, find, and share their files while maintaining regulatory compliance.

7/24/23 • 16:00

As an extension of your team, our Automotive Call Center Solution allows your team to put down the phone, sell, and service in the lane – without the overhead or headache.

7/21/23 • 16:00

We provide the automotive industry a fully integrated vehicle damage assessment and repair solution with market-leading scanning technology, automated reporting systems, and highly skilled repair technicians.

7/19/23 • 16:32

After over 30 years of working in auto retail, Skip Soucie founded Edifice with a mission: to provide car dealerships with marketing solutions that increase sales, not just clicks or impressions.

7/18/23 • 17:37

We have built in the resources you need to sign, send, and securely store documents from easy-to-use templates to audit trails and team management features.

7/18/23 • 16:11

As the Founder and President, Scott brings over 20 years of executive-level leadership experience within Merchant services. Scott founded 360-Five Digital in October 2021, and has managed various high-risk merchant accounts ranging from monthly processing of $10,000 to $20 million. Each time creating a customized solution that best satisfies the needs of the merchants and the operational risk of the banks working with the merchants.

7/17/23 • 19:17

Informativ offers credit report, lead enrichment, and compliance solutions to the automotive and general consumer finance industries across the United States. The company’s secure, cloud-based products focus on generating higher-quality leads and optimizing and automating the consumer finance qualification process with a heavy emphasis on compliance and identity verification to help auto dealers and lenders meet compliance requirements in a highly regulated industry.

7/14/23 • 18:03

Offering a wide comprehensive line of payment processing solutions for all kinds of businesses. Merchant Accounts, Credit Card, Debit Card, Contactless Payments (NFC), Apple Pay, Google Wallet, Smart Card Chip (EMV) and EBT, Check Acceptance through Telecheck, Restaurant & Retail POS (Point Of Sale) Hardware and Software Solutions.ProsPay offers cutting-edge processing solutions and point os Sale Systems in the US & Canada. Enterprise or small businesses, low rates, no hidden fees, and overall the industry's best-personalized services.

7/13/23 • 11:53

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.

7/12/23 • 15:06

Since 2004 Dealership For Life has assisted dealers in creating custom programs to brand their businesses, administrate their programs, train their staff, and produce retention and sales/service profits that set new standards in the industry.

7/10/23 • 21:17

PayMaple delivers Workflow Payment Optimization which are customized to your particular business. They employ dynamic API’s and a simple configurable Payment UI that incorporates Retail, B2B, and eCommerce for a truly unique Omni-Channel experience.

6/26/23 • 17:54

Preferred Payments is a secure platform and API to accept payments, grow revenue and scale your business.

6/1/23 • 13:55

The ARSLoaner vehicle management system tracks all activity, so there is no more manual tracking in spreadsheets or filling out paper rental forms by hand. If you’re managing your courtesy loaner vehicle program using handwritten paper forms, see how ARSLoaner can help modernize your process while saving you money and increasing customer satisfaction.

5/4/23 • 21:04

Founded in 2010 by an insurance agency due to demand from Policyholders and Carriers, SmartPay has grown into the leading Pay-as-You-Go solution available in the market today. They work with 60+ Carriers, 100s of Agents, 100s of Payroll Providers, and 1000s of Policyholders, Self- Insured Groups, and Premium Finance companies. SmartPay consistently offers best-in-class technology, flexible processes and hands-on support for all stakeholders, and a thorough understanding of what it means to be your Partner. 

5/4/23 • 17:20

CreditMiner’s proprietary solution provides the industry with bureau direct data via Credit Confirm, their soft-pull credit application, or via our connected API system, allowing integration into most leading CRM and DMS companies and tools such as digital retailing and trade-in appraisal.

5/4/23 • 23:21

Sharon and Troy discuss the nurture journey for leads and how to maximize your ROI by using technology that connects buyers to dealerships instantly. They offer the most advanced text messaging software platform for connecting leads to dealerships and nurturing those leads to a sale.

5/3/23 • 25:41

Mark talks with Sharon about how AutoAp makes sure they deliver the most up-to-date and correct data when managing Safety Recalls.

5/1/23 • 21:55

Michelle Hutchinson of Ship You Car Now discusses the difference between a typical logistics company and a technology company.

4/18/23 • 14:23

Sharon and Annie discuss how to give the dealers the support they need while providing them with an easy-to-use system they understand.

4/18/23 • 15:54

The Digital Dealership System is the technology leader of managed Digital Sign solutions for the modern dealership. The most comprehensive suite of digital sign solutions Elevate the Experience to Increase Store Profitability, Retention and Boost CSI.

4/17/23 • 25:49