Tech UNMUTED, the podcast of modern collaboration, where we tell the stories of how collaboration tools enable businesses to be more efficient and connected. Humans have collaborated since the beginning of time – we’re wired to work together to solve complex problems, brainstorm novel solutions and build a connected community. On Tech UNMUTED, we’ll cover the latest industry trends and dive into real-world examples of how technology is inspiring businesses and communities to be more efficient and connected. Tune in to learn how today's table-stakes technologies are fostering a collaborative culture, serving as the anchor for exceptional customer service.Get show notes, transcripts and other details at www.fusionconnect.com/techunmuted. Tech UNMUTED is a production of Fusion Connect, LLC.
In this unique episode, Tech UNMUTED flips the script, as co-host Terry Corder interviews long-time host Santi Cuellar. Join us as Santi shares his journey from learning the BASIC Computer language on his Commodore 64 to his transformative role at Fusion Connect. Santi opens up about overcoming personal challenges, like surviving multiple strokes, and finding purpose in advocating for individuals facing similar struggles. He also sheds light on Fusion Connect’s commitment to innovation and community, revealing the company’s role as a standout leader in managed communications. Along the way, Santi and Terry explore emerging trends like generative AI and autonomous technologies, and why Fusion Connect’s adaptive strategies continue to attract customers and keep their employees motivated.Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
11/6/24 • 35:24
In this episode of Tech UNMUTED, we explore how businesses in regulated industries like healthcare, finance, and legal services can use Microsoft Teams to help meet some of their compliance needs. From HIPAA and GDPR to FINRA regulations, we’ll discuss how Microsoft Teams’ encrypted communications and audit trails help organizations stay compliant. Plus, we dive into Fusion Connect’s Compliance Call Recording and DNC TCPA & 10DLC SMS solutions, which offer additional layers of security and risk management. Learn how these tools together can enhance operational continuity and protect your business from regulatory penalties.If you’d like to learn more about how Fusion Connect can help you navigate compliance challenges, visit fusionconnect.com We have a great Blog post DNC TCPA recently posted at https://www.fusionconnect.com/blog/new-integrated-dnc-and-tcpa-compliance-solution-for-voiceAnd we have a blog post on 10DLC here: https://www.fusionconnect.com/blog/sms-and-mms-for-microsoft-teamsVisit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
10/30/24 • 15:31
Why Your Business Needs to Replace Copper Phone Lines with Modern Voice Solutions TodayIn this episode of Tech UNMUTED, host Santi Cuellar explores the critical shift from traditional copper phone lines (POTS) to modern, cloud-based voice solutions. With the deregulation of aging copper networks, businesses face the urgent need to upgrade their communication systems. Santi breaks down why POTS is phasing out, the benefits of switching to VoIP and cloud technologies, and how Fusion Connect’s POTS replacement solutions ensure a smooth, future-proof transition.Blog: https://www.fusionconnect.com/blog/pots-line-replacement-its-timeVisit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
10/16/24 • 20:10
From Orders to Operations: Technology’s Role in Modern Restaurants In this episode of Tech UNMUTED, Santi Cuellar and Terry Corder dive into the complexities of communication in multi-location restaurants. With special guest Jeremy Julian, Chief Revenue Officer of CBS NorthStar and host of Restaurant Technology Guys, they explore the challenges of managing connectivity, streamlining business operations, and ensuring a seamless customer experience. Discover how technology has reshaped the restaurant landscape and learn practical strategies for staying ahead in a rapidly evolving industry. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
10/8/24 • 28:30
Exploring Diversity, Inclusion, and the Impact of Women in Tech In this special episode of Tech UNMUTED, Santi and Terry welcome Microsoft’s Karuana Gatimu, a dynamic leader in the tech space. Joined by Fusion Connect’s own Staci and Samantha, they dive into the challenges and triumphs of women in IT, discuss the importance of diversity and inclusion, and share strategies to foster an inclusive workspace. Tune in for an inspiring conversation that celebrates the power of community, allyship, and passion in the world of technology. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
10/1/24 • 51:29
Optimizing Network, Audio, and Video Performance for Seamless Microsoft Teams Meetings In this episode of Tech UNMUTED, we break down how to monitor and optimize your Microsoft Teams call quality. Whether you’re dealing with poor network notifications or unclear audio, understanding the key metrics—network performance, audio bitrate, and video resolution—is crucial. Tune in to learn how to interpret the Call Health feature, troubleshoot issues, and ensure smoother, clearer Teams calls every time. Stay connected, stay curious! Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
9/24/24 • 20:20
How Copilot is Revolutionizing Team Collaboration and Communication In this episode of Tech UNMUTED, hosts Santi and Terry explore the game-changing integration of Copilot within Microsoft Teams. Learn how Copilot enhances productivity by summarizing meetings, generating actionable insights, and supporting seamless collaboration. From saving time with complex Excel formulas to catching up on missed conversations in Teams, discover how Copilot is transforming the way businesses communicate and operate. Tune in to stay ahead of the tech curve! Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
9/17/24 • 23:47
Insights from the Channel with Mark McGuire Join us live from a boat in Ft. Lauderdale as we dive into a dynamic discussion with Mark McGuire, South Florida Channel Director for Avant, a leader in the next-generation technology space. With a rich background in direct sales and sales leadership across telecom and managed service providers, Mark brings a wealth of experience and insights into the evolving world of technology solutions. In this episode, Mark shares the story of Avant's mission to empower Trusted Advisors and enterprise clients through their robust platform, Pathfinder, and their relentless focus on CX, Security, and Cloud. We explore the unique aspects that make Avant stand out – from their dedicated team and innovative platform to their comprehensive analytics and reporting capabilities. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
9/5/24 • 18:57
How Fusion Connect Keeps Your Business and Customers Seamlessly Connected In this episode of Tech UNMUTED, hosts Santi Cuellar and Terry Corder dive into the critical importance of business continuity in today’s digital age. They explore the often-overlooked challenges of traditional failover solutions and how Fusion Connect’s unique approach ensures seamless connectivity across all platforms, including Teams, Webex, and more. From maintaining corporate identity to providing robust telephony infrastructure, learn how Fusion Connect is redefining business continuity to keep your company and customers connected, no matter what. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
9/3/24 • 21:10
Insights from a Fusion Connect Expert In this episode of Tech UNMUTED, host Terry Corder sits down with Mary Claire Davies, a top Microsoft licensing specialist at Fusion Connect. With five years of experience in the ever-evolving Microsoft ecosystem, Mary Claire shares her expertise on the intricacies of Microsoft licensing. From understanding CSP and EA to optimizing your licenses and avoiding common pitfalls, this episode is packed with valuable insights for businesses navigating their Microsoft licensing journey. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
8/27/24 • 29:53
Building Trusted Relationships in IT In this episode of Tech UNMUTED, host Terry Corder from Fusion Connect sits down with David Miller, Founder of Omni Advisors, and Kenny Lenfestey, Director of IT at Silver Eagle Beverages. They discuss the evolution of their partnership, from a cold call to a thriving business relationship that tackled critical IT challenges. Discover how collaboration, trust, and the right solutions transformed Silver Eagle’s IT operations, including their journey with Microsoft Teams and Operator Connect. Tune in for insights on building lasting IT partnerships. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
8/20/24 • 27:29
A Candid Conversation with Our New Co-Host In this special episode of Tech UNMUTED, we flip the script and put Terry Corder, our new co-host, in the hot seat. Join us as we dive into Terry’s journey from Kentucky to the forefront of the IT world. Discover his passion for bourbon, horses, and why he loves talking tech. Whether you’re a tech enthusiast or just curious about the voice behind the mic, this episode offers a personal glimpse into Terry’s world. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
8/13/24 • 20:38
Exploring the Innovations and Trends in Communication Technology for the Digital Age Join us on Tech Unmuted, hosted by Terry Corder from Fusion Connect, as we delve into the dynamic world of technology. In this episode, Terry chats with Mike Baillargeon, CX Solution Architect at Telarus, about their long-standing partnership, the latest trends in customer communication experiences, and strategic insights on Microsoft Teams, Zoom, and franchise IT solutions. Tune in to discover the challenges, breakthroughs, and innovations shaping the tech landscape. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
7/31/24 • 27:46
Insights and Best Practices from 30+ Years in IT Join Santi and Terry as they explore the journey of cloud migration spanning over three decades. From the early days of dotcom to today's as-a-service solutions, they discuss the evolution of phone systems and data management. They dive into the reasons behind businesses' shift to the Cloud, highlighting scalability, redundancy, and operational efficiency. Discover key insights and best practices for a successful transition to cloud-based technologies in this enlightening episode of Tech UNMUTED. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
7/16/24 • 22:46
Insights from Fusion Connect's Senior Channel Manager Ashley ColeJoin us on Tech UNMUTED as we introduce a new format with special guest Ashley Cole, Fusion Connect's most tenured Channel Manager. Ashley shares her journey, the importance of strong Partnerships, and the latest industry trends, including the transformative impact of AI. Discover how Fusion Connect's commitment to people over products sets them apart. This episode offers valuable insights for tech professionals looking to stay ahead in a rapidly evolving industry. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
7/2/24 • 26:38
AI's Impact on Retail Supply Chains for Sustainability and EfficiencyIn this eye-opening episode of Tech UNMUTED, George and Santi explore the transformative power of AI in retail supply chains, highlighting its potential to not only optimize operations but also to foster sustainability and ethical manufacturing. By integrating AI and blockchain technologies, they discuss how real-time collaboration and trend analysis can lead to more responsive and responsible production practices. From reducing waste in the fashion industry to enhancing visibility and accountability in manufacturing, this discussion sheds light on AI's capability to revolutionize supply chains across various sectors. Tune in to discover how AI is setting new standards for efficiency, sustainability, and innovation in retail and beyond. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
4/10/24 • 11:49
Exploring AI's Impact on Diagnostics, Patient Care, and Clinical Efficiency In this episode of Tech UNMUTED, we discuss the groundbreaking integration of Artificial Intelligence (AI) within the healthcare sector. Discover how AI technologies, including computer vision and natural language processing, are not only enhancing diagnostic accuracy for X-rays, CT scans, and cancer detection but also streamlining patient care through intelligent automation. Our discussion highlights AI's capability to expedite clinical decisions, improve patient outcomes, and revolutionize traditional healthcare practices by supporting radiologists, analyzing blood tests, and facilitating doctor-patient interactions. With insights into AI's potential for early detection and its ethical considerations, this episode paints a vivid picture of a future where AI and human expertise collaborate to elevate healthcare standards globally. Join us as we explore the synergy between AI advancements and healthcare, promising a more efficient, accurate, and compassionate approach to patient care. https://www.medicalnewstoday.com/articles/using-voice-analysis-to-track-the-wellness-of-patients-with-mental-illnesshttps://mentalhealthmvmt.com/ai-apps-for-mental-health/Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
4/3/24 • 13:33
Exploring Phone System Capabilities, AI Integration, and Future Collaborations in Microsoft Teams In this episode of Tech UNMUTED, George and Santi discuss the often-overlooked feature of making external phone calls through Microsoft Teams, highlighting its potential to replace traditional office phone systems. They shed light on the necessary licenses and setup for activating this feature, emphasizing its benefits, especially in providing redundancy during network outages. The conversation also ventures into the future of collaboration tools, with a focus on the integration of AI through Microsoft's Copilot, predicting its evolution towards offering autonomous responses and sentiment analysis. This episode not only demystifies the capabilities of Microsoft Teams but also offers a glimpse into the future of workplace communication and efficiency, driven by AI advancements. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
3/27/24 • 12:05
Exploring AI's Predictive Power on College Basketball Bracket Forecasts Dive into the future of sports, where AI meets the 2024 College Basketball Tournament. Using ChatGPT, we predict game outcomes, including final scores, offering a fresh perspective on the competition. This analysis isn't just for fans but provides deep insights for enthusiasts and analysts, blending entertainment with a peek into sports prediction's future. Follow along with our attached bracket, predict winners through all rounds, and explore potential upsets, all based on historical data and performance metrics. Disclaimer: The information and predictions shared here are for entertainment and educational purposes only and are not intended as betting advice or a guarantee of outcomes. Our discussions, including the use of team names or trademarks, are for descriptive purposes only, without any endorsement or affiliation. The hosts, producers, and affiliates of this podcast bear no liability for decisions made based on our content. We encourage responsible consumption of our material, acknowledging that any actions taken by our listeners are at their own risk and discretion. If gambling becomes a concern, seek help promptly. https://www.cbssports.com/college-basketball/ncaa-tournament/bracket/printable-men/Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
3/18/24 • 11:31
Dive into the latest innovation in workplace communication that merges the simplicity of push-to-talk with the versatility of Microsoft Teams. In this episode of Tech UNMUTED, Santi introduces a groundbreaking addition to Microsoft Teams - the Walkie-Talkie app. This mobile-exclusive feature transforms your device into a push-to-talk radio, seamlessly integrating into your daily workflow without the need for additional hardware. Santi demonstrates its functionality live, explores practical use cases across various industries, and highlights its potential to replace outdated communication tools. With no extra cost for Teams subscribers, this app promises to enhance productivity and connectivity in dynamic work environments. Join us to discover how Microsoft's latest innovation is setting a new standard for team communication. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
3/13/24 • 14:00
Unveiling the Future of Microsoft Planner: Enhancements and Integration InsightsIn this episode of Tech UNMUTED, we investigate the upcoming enhancements for Microsoft Planner, set to revolutionize the way we manage projects and tasks. With an official release in early 2024, these updates promise a more intuitive layout, including a new "my day, my task, my plan" section, improved flexibility with multiple views, and the introduction of a timeline feature for better task dependency management. Additionally, we explore the integration of Microsoft Loop with Planner, offering a seamless collaboration experience. Join us as we share tips, insights, and a sneak peek into how these changes will elevate Microsoft Planner from a powerful task management tool to a comprehensive project planning solution. https://techcommunity.microsoft.com/t5/planner-blog/the-new-microsoft-planner-a-unified-experience-bringing-together/ba-p/3977998Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
3/6/24 • 18:52
Unveiling the Power of Microsoft Teams, AI, and Cloud Services for Tomorrow’s WorkspaceIn this special episode of Tech UNMUTED, join George and Santi as they preview the highly anticipated Enterprise Connect Conference in Orlando. Discover the transformative role of AI and automation in reshaping workspaces, the integration of cloud services for seamless enterprise communication, and the future of collaboration platforms. With insights from Fusion Connect's VP, Terry Corder, on Microsoft Teams and voice as a digital asset, this episode is a must-listen for anyone interested in the evolving digital landscape. Don't miss out on the future of work discussions, live from booth 1305. Stay ahead of the tech revolution with Tech UNMUTED. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
3/5/24 • 03:56
Your Ultimate Guide to Leveraging Mesh and Immersive Spaces for Enhanced CollaborationIn this captivating episode of Tech UNMUTED, explore the innovative immersive spaces feature in Microsoft Teams. Discover how avatars, spatial audio, and virtual environments transform remote meetings into dynamic, interactive experiences. From overcoming challenges with team member participation to engaging in virtual networking and brainstorming sessions, this episode offers a comprehensive guide to maximizing collaboration in the digital age. Learn how to navigate these virtual spaces, customize settings for optimal interaction, and leverage immersive spaces for everything from stand-up meetings to onboarding. Dive into the future of teamwork with us, where connectivity and creativity know no bounds. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
2/28/24 • 18:55
Crafting Compelling Imagery with AI In this enlightening episode of Tech UNMUTED, George and guest Sam Husbands investigate the fascinating world of Midjourney, an AI tool revolutionizing image creation. They dissect the intricate process of prompt engineering, demonstrating how to craft diverse and vibrant images that resonate with Fusion Connect Marketing's unique style. As they navigate through Midjourney's latest version, they reveal the nuances of image quality, the importance of prompt layering, and the impact of AI on marketing efficiency. This episode is a treasure trove for anyone eager to harness AI's potential in visual creativity and marketing strategy. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
2/21/24 • 16:06
Expert Strategies for Crafting Effective Prompts in ChatGPT and Beyond Dive into the world of prompt engineering with George Schoenstein and Santi Cuellar in this episode of Tech UNMUTED. Discover the secrets to crafting clear, specific, and context-rich prompts that enhance AI interactions. From breaking down complex questions to choosing the right format for responses, this episode is packed with practical advice and best practices used by George and Santi themselves. Whether you're navigating ChatGPT, Copilot, or any AI platform, these insights will revolutionize how you communicate with AI, ensuring more precise and useful responses. Join us and elevate your AI prompting skills! Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
2/14/24 • 15:14
In this episode of Tech UNMUTED, we revisit our popular lottery analysis discussion, this time focusing on Powerball data from data.gov. With a blend of humor and expertise, we explore patterns, anomalies, and the randomness of lottery draws. Our discussion also touches on the capabilities and limitations of AI in data analysis, offering insights into how AI interprets and interacts with large datasets. Whether you're a lottery enthusiast or an AI aficionado, this episode promises a fascinating journey into the intersection of technology, chance, and data. Tune in for an engaging and enlightening session, and remember, it's all in the spirit of fun and responsible gaming! Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
2/7/24 • 20:20
A Step-by-Step Tutorial for Maximizing Sales Efficiency Discover the secrets of Copilot for Sales in our detailed tutorial. Learn how this innovative tool boosts sales efficiency and streamlines CRM integration. Our step-by-step guide covers key features, including AI-driven email drafting and meeting summaries. Perfect for sales professionals eager to leverage AI technology for better results. Enhance your sales strategy with Copilot for Sales. Don't miss out on expert insights - subscribe for more tips on harnessing the power of AI in sales. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
1/31/24 • 27:03
Expert Strategies for Crafting Impactful AI Prompts in 2024 In this enlightening episode of Tech UNMUTED, join us as we dive into the art of crafting effective prompts for AI interactions. Our host, Santi Cuellar, provides a comprehensive tutorial on structuring prompts to maximize results from AI tools like Copilot and ChatGPT. Discover 20 top prompts that enhance productivity and personal learning, ranging from ethical implications to historical analyses. Tailor these prompts to your needs and learn how to harness AI for smarter, more insightful responses in 2024. Tune in for an episode packed with practical tips and engaging insights, perfect for anyone looking to deepen their understanding and use of AI technology. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
1/19/24 • 17:13
Exploring the future of fashion, food, film, and more. In this captivating episode of Tech UNMUTED, hosts George Schoenstein and Santi Cuellar dive into the world of predictions for 2024, utilizing the innovative Microsoft Copilot tool. They explore a range of topics, from the most popular fashion trends like micro fringe and business central, to the anticipated food trends including remixed French pastries and nostalgic flavors. The episode also dives into potential popular movie genres and music styles, offering a unique blend of AI-generated insights and expert commentary. Whether discussing the future of travel destinations or speculating on the Super Bowl winner, this episode is a thrilling journey into the possibilities of the coming year. Join us for an intriguing exploration of what 2024 might hold, all brought to life through the lens of cutting-edge AI technology. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
1/12/24 • 26:01
Unveiling the Multifaceted Applications of AI In this enlightening episode of Tech UNMUTED, George Schoenstein and Santi Cuellar dive into the diverse world of AI-enabled platforms, revealing how they revolutionize daily organizational tasks. From software development, where AI assists in coding and debugging, to content creation, customer support, and even controversial fields like healthcare and legal, they explore AI's transformative role. The discussion extends to education, marketing, HR, financial services, and manufacturing, highlighting AI's potential to enhance efficiency and decision-making. This episode is a must-listen for anyone curious about the practical applications of AI in various sectors and its role in shaping our future work landscape. Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!
1/5/24 • 28:45
