Show cover of The Art of Customer Service // by digital kompakt

The Art of Customer Service // by digital kompakt

Du wirst verbunden... Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

Tracks

The Art of Customer Service | Trailer 02:50 01/21/2020
Consumer APPs und Customer Service bei N26 | The Art of Customer Service #1 37:45 01/29/2020
Die wichtigsten KPIs im Customer Service | The Art of Customer Service #2 37:18 01/30/2020
Empathie als Kernelement des Customer Service bei brands4friends |  The Art of Customer Service #3 31:23 01/31/2020
Die Qual der Wahl des CRM Systems | The Art of Customer Service #4 32:16 02/27/2020
Challenge: Internationaler Kundenservice | The Art of Customer Service #5 35:16 03/25/2020
Guter Kundenservice = gutes Marketing? | The Art of Customer Service #6 26:57 05/04/2020
So funktioniert Kundenservice im Homeoffice | The Art of Customer Service #7 32:38 06/03/2020
XLETIX - Wie interagiere ich richtig mit meinen Kunden? | The Art of Customer Service #8 29:23 06/29/2020
Werthaltige Dialoge als Umsatzhebel | The Art of Customer Service #9 29:58 07/23/2020
Kundenservice per WhatsApp? | The Art of Customer Service #10 28:44 08/20/2020
Eskalationsstrategien im Kundenservice | The Art of Customer Service #11 35:36 09/11/2020
Vom Kosten- zum Profitcenter: Kundenservice umgedacht | The Art of Customer Service #12 31:20 10/16/2020
Welche Karrieren gibt es im Kundenservice? | The Art of Customer Service #13 20:49 11/20/2020
Myth Busters: Harte Fakten zu Chatbots | The Art of Customer Service #14 42:33 12/09/2020
SAP – Addressing businesses as customers in service | The Art of Customer Service #15 [ENG] 32:48 01/25/2021
How to create a customer-obsessed company culture | The Art of Costumer Service #16 [ENG] 37:28 02/22/2021
RingCentral: Remote Work and Customer Service | The Art of Customer Service #17 [ENG] 30:13 03/22/2021
OTTO: Voice bots & customer service | The Art Of Customer Service #18 [ENG] 32:33 04/19/2021
Happy agents = happy customers? | The Art of Customer Service #19 [ENG] 22:45 05/25/2021
Matt Dixon: The Effortless Experience | The Art of Customer Service #20 [ENG] 39:18 06/28/2021
Zendesk: The Digital Tipping Point | The Art of Customer Service #21 [ENG] 30:48 07/26/2021
Salesupply: From ouch to wow | The Art of Customer Service #22 [ENG] 26:40 08/30/2021
Innovation in Customer Experience | The Art of Customer Service #23 [ENG] 31:58 09/27/2021
Microsoft: The Value of Customer Feedback | The Art of Customer Service #24 [ENG] 34:46 10/25/2021
Zendesk: The Rise of Conversational Service | The Art of Customer Service #25 [ENG] 34:39 11/29/2021