Poslechněte si podcast The Delighted Customers Podcast with Mark Slatin

#162 Compassionomics in Action: Measurable Impact for Business Leaders and Healthcare alike	The Delighted Customers Podcast with Mark Slatin	38:39
#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry	The Delighted Customers Podcast with Mark Slatin	30:43
#160 Rethinking Valuation: Why Customer Metrics Matter More	The Delighted Customers Podcast with Mark Slatin	31:24
#159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership	The Delighted Customers Podcast with Mark Slatin	27:50
#158 The Art of Communication: Delivering Difficult News with Compassion	The Delighted Customers Podcast with Mark Slatin	32:16
#157 The Anxious Generation	The Delighted Customers Podcast with Mark Slatin	24:17
#156 Turning Data Into CX Impact: Storytelling That Sticks	The Delighted Customers Podcast with Mark Slatin	23:18
#155 The Evolving State of Customer Experience: Insights and Future Trends	The Delighted Customers Podcast with Mark Slatin	23:27
#154 How Political Extremes Shape Customer Loyalty and Brand Evangelism	The Delighted Customers Podcast with Mark Slatin	29:08
#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience	The Delighted Customers Podcast with Mark Slatin	34:34
#152 Toyota's Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty	The Delighted Customers Podcast with Mark Slatin	32:35
#151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain	The Delighted Customers Podcast with Mark Slatin	31:41
# 150 Delta's AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?	The Delighted Customers Podcast with Mark Slatin	27:42
#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service	The Delighted Customers Podcast with Mark Slatin	27:39
#148 Rethinking AI Strategy in Customer Experience	The Delighted Customers Podcast with Mark Slatin	32:23
#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management	The Delighted Customers Podcast with Mark Slatin	27:56
#146 Balancing Agentic AI and Human Connection in the Contact Center	The Delighted Customers Podcast with Mark Slatin	34:30
#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry	The Delighted Customers Podcast with Mark Slatin	35:06
#144 From Data to Dollars: How Customer Value Drives Business Growth	The Delighted Customers Podcast with Mark Slatin	33:09
#143 The Bravery Effect: Lessons from a Marine and Leadership Expert	The Delighted Customers Podcast with Mark Slatin	33:04
#142 Leadership Blind Spots and How to Avoid Them	The Delighted Customers Podcast with Mark Slatin	30:35
#141 Designing for Trust: Building Confidence from First Click to Last Mile	The Delighted Customers Podcast with Mark Slatin	30:24
#140 Measuring the True Cost of Negative Customer Experiences	The Delighted Customers Podcast with Mark Slatin	30:08
#139 Client Onboarding and The Trust Equation - Part 2 of 2	The Delighted Customers Podcast with Mark Slatin	33:23
#138 Client Onboarding and The Trust Equation-Part 1 of 2	The Delighted Customers Podcast with Mark Slatin	31:23
#137 From Oprah to Branson: 5 Celebrity Archetypes Every CX Leader Needs	The Delighted Customers Podcast with Mark Slatin	33:20
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course	The Delighted Customers Podcast with Mark Slatin	17:21
#135 Emotional Imprinting and the Future of Experience Management	The Delighted Customers Podcast with Mark Slatin	30:43
#134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX	The Delighted Customers Podcast with Mark Slatin	30:18
#133 Future of Agentic AI: Transforming Customer Journeys	The Delighted Customers Podcast with Mark Slatin	29:27
#132 David vs. Goliath: Competing with the Big Banks on Customer Experience	The Delighted Customers Podcast with Mark Slatin	30:03
#131 Humanity at Scale: Bruce Temkin's Vision for the Future of Leadership	The Delighted Customers Podcast with Mark Slatin	38:33
#130 The Power of Referrals: A Classic Episode Revisited	The Delighted Customers Podcast with Mark Slatin	26:55
#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class	The Delighted Customers Podcast with Mark Slatin	15:00
#128 Navigating the Power Core: A Strategic Approach to Customer Experience	The Delighted Customers Podcast with Mark Slatin	24:02
#127 Balancing AI and Human Interactions	The Delighted Customers Podcast with Mark Slatin	32:53
#126 Conquer Churn with Journey Mapping: Strategies for Customer Retention	The Delighted Customers Podcast with Mark Slatin	35:19
#125 Inside LinkedIn: Designing Value for Members and Customers	The Delighted Customers Podcast with Mark Slatin	42:22
#124 The Secret Ingredient to Customer Delight	The Delighted Customers Podcast with Mark Slatin	35:05
#123 Stuck? Unlock Trust to Get Approval!	The Delighted Customers Podcast with Mark Slatin	31:58

#162 Compassionomics in Action: Measurable Impact for Business Leaders and Healthcare alike

The Delighted Customers Podcast with Mark Slatin

38:39

#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry

The Delighted Customers Podcast with Mark Slatin

30:43

#160 Rethinking Valuation: Why Customer Metrics Matter More

The Delighted Customers Podcast with Mark Slatin

31:24

#159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership

The Delighted Customers Podcast with Mark Slatin

27:50