Poslechněte si podcast WFM Unfiltered | Workforce Management Podcast

How To evaluate the Performance of the WFM Team \| Zakaria Berrada	WFM Unfiltered \| Workforce Management Podcast	35:56
Keep It Simple, Stupid for Contact Centers \| Charlie Adams	WFM Unfiltered \| Workforce Management Podcast	32:44
Why Does Nobody Listen to The WFM Team? \| Jason Bartram	WFM Unfiltered \| Workforce Management Podcast	36:51
Is Transformation a Bad Thing? \| Gregorio Uglioni	WFM Unfiltered \| Workforce Management Podcast	33:43
Where Should WFM Sit in the Organisational Structure? \| WFM Unfiltered	WFM Unfiltered \| Workforce Management Podcast	32:05
Why WFM Hiring is Failing Talented People	WFM Unfiltered \| Workforce Management Podcast	33:01
Handling Budget Pushback: A Guide for WFM and CX Leaders	WFM Unfiltered \| Workforce Management Podcast	25:22
Are Product Managers The Enemy? \| Rich O'Farrell	WFM Unfiltered \| Workforce Management Podcast	63:02
Implementations S*ck \| Adam Saad	WFM Unfiltered \| Workforce Management Podcast	34:58
Are BPOs Worth It? \| Dan Piper	WFM Unfiltered \| Workforce Management Podcast	42:10
What does the Law say about AI \| John Walter	WFM Unfiltered \| Workforce Management Podcast	43:41
Working From Home... Or Not? \| Adrian Hawes	WFM Unfiltered \| Workforce Management Podcast	34:23
The Rift between WFM and Team Leads \| Martin Teasdale	WFM Unfiltered \| Workforce Management Podcast	58:29
WFM Trends \| Jim Simmons	WFM Unfiltered \| Workforce Management Podcast	30:10
There's no WFM without Capacity Planning \| Eric Bainbridge	WFM Unfiltered \| Workforce Management Podcast	37:19
Cost Vs Value - Rick Denton	WFM Unfiltered \| Workforce Management Podcast	33:43
WFM: 'Admin' or Strategic Role? \| Corey Sewpersad	WFM Unfiltered \| Workforce Management Podcast	32:28
Value in Mistakes \| Anthony Brady	WFM Unfiltered \| Workforce Management Podcast	40:00
Getting Past the Recruiters	WFM Unfiltered \| Workforce Management Podcast	42:45
Forecasts and WFM Tools \| Doug Casterton	WFM Unfiltered \| Workforce Management Podcast	31:26
What The Heck does Senior Leadership Want from WFM?	WFM Unfiltered \| Workforce Management Podcast	39:39
WFM Tools Magic or Sh*T Wrapped like Candy \| Phil Bacon	WFM Unfiltered \| Workforce Management Podcast	40:44
Soft Skills in WFM \| Mike Aoki	WFM Unfiltered \| Workforce Management Podcast	42:45
WFM Vendor Marketing: The Truth Behind the Fluff \| Kim Sektnan	WFM Unfiltered \| Workforce Management Podcast	35:29
Life Happens Outside of the Contact Center \| Ilija Krstevski	WFM Unfiltered \| Workforce Management Podcast	25:25
Starting From Scratch \| Arlyne Pardo	WFM Unfiltered \| Workforce Management Podcast	33:35
Processes Are Everything \| John Phillips	WFM Unfiltered \| Workforce Management Podcast	26:37
Your QM Messes My Staffing \| Rob Dwyer	WFM Unfiltered \| Workforce Management Podcast	34:03
The Takeover Edition!	WFM Unfiltered \| Workforce Management Podcast	35:48
Your data might be Sh*T \| Antoine Borg	WFM Unfiltered \| Workforce Management Podcast	32:22
Agents wishes vs Customer Demand \| Dan Smitley	WFM Unfiltered \| Workforce Management Podcast	37:05
WFM Imposter Syndrome \| Loz Beck	WFM Unfiltered \| Workforce Management Podcast	41:48
Capacity Planning and Handling Pushback from Senior Stakeholders \| Adriana Olteanu	WFM Unfiltered \| Workforce Management Podcast	25:22
Rant about “experts”, “certificates”, “recruitment” and more \| Marianne Withers	WFM Unfiltered \| Workforce Management Podcast	15:47
When HR is in the way of WFM \| Marianne Withers	WFM Unfiltered \| Workforce Management Podcast	42:32
Empathy is not for WFM teams \| Dimitri Van De Ginste	WFM Unfiltered \| Workforce Management Podcast	30:22
The Power of Change Management \| Jenn Jones	WFM Unfiltered \| Workforce Management Podcast	25:11
Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn	WFM Unfiltered \| Workforce Management Podcast	27:21
Mental Health in Contact Centers, WFM teams and more with Craig Fearn	WFM Unfiltered \| Workforce Management Podcast	26:52
SLA vs ASA (Is SLA a Dead Metric?)	WFM Unfiltered \| Workforce Management Podcast	30:12

How To evaluate the Performance of the WFM Team | Zakaria Berrada

WFM Unfiltered | Workforce Management Podcast

35:56

Keep It Simple, Stupid for Contact Centers | Charlie Adams

WFM Unfiltered | Workforce Management Podcast

32:44

Why Does Nobody Listen to The WFM Team? | Jason Bartram

WFM Unfiltered | Workforce Management Podcast

36:51

Is Transformation a Bad Thing? | Gregorio Uglioni

WFM Unfiltered | Workforce Management Podcast

33:43