CX Files
Varighed i alt:
19 h 50 min
Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It
CX Files
21:10
Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations
CX Files
31:31
Joanne Morrison - Outmarket - Modern Marketing For CX Brands
CX Files
30:45
Miguel Familia - Wise BPO - A CX Visionary In the Dominican Republic
CX Files
35:17
Discussion: CX In Georgia 🇬🇪
CX Files
36:53
Traci Freeman - Connecting Africa For Global Business Services
CX Files
33:12
Kwame Agyei - Appoynt - From Accra with Service: How Ghana Is Powering SMB CX
CX Files
26:20
Enea Dervishi - Simetrix Solutions - Is The Albania BPO Wave About To Break?
CX Files
15:55
Remembering Gareth Pritchard
CX Files
28:47
David Powers - Rooter Hero - The Three-Faced AI God In CX
CX Files
26:37
Cheryl Paarwater - Enerlytics & Call Lab BPO - How Does AI Affect Marginalized Communities?
CX Files
34:13
Kathy Juve - Concentrix - Flashback To The First Month Of Covid
CX Files
25:21
Dave Rizzo - TP - Flashback To The First Week Of The Covid Crisis
CX Files
07:01
John Devlin - Ascensos - Flashback To Day One Of The 2020 Covid Lockdowns
CX Files
12:10
Dave D'Arcy - Laughing Leadership - The Recurring "Groundhog Day" Issues In CX
CX Files
29:20
Amanda Quinn - Quinn Growth Advisors - BPOs Must Specialize or Die Trying
CX Files
32:21
Mike Ortegon - Yoummday - How Travel Is Taking Off
CX Files
24:12
Jon Florence - Xima Software - AI In The Contact Center
CX Files
32:41
Thomas Oronti - Advensus - From Beaches to BPO: How the Dominican Republic Became a CX Star
CX Files
30:31
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX?
CX Files
40:21
Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut?
CX Files
35:42
Mythbusting AI In CX - The Truths No One Tells You
CX Files
42:51
Owen Campbell - Kura - How BPOs Can Work With Regulated Industries
CX Files
24:57
David Neale - GBPO Solutions - Building Trust In BPO Sales Claims
CX Files
32:07
CXOutsourcers 2025 - Feedback From Munich Delegates
CX Files
30:25
Mark Zucker - MCVO Talent - Four Weddings And A BPO
CX Files
25:31
Martin Hill-Wilson - Brainfood Training - Beyond The Hype... How Is AI Really Changing CX?
CX Files
44:04
Michael Aronowitz - VXI - The Reality Of Creating A Profit Center With Your CX Team
CX Files
26:31
Jonas Berggren - The CX (R)evolution Book
CX Files
22:08
Amas Tenumah - Amas Talks - The Worst Job in Corporate America Is in a Call Center
CX Files
36:27
Phil Kitchen - Customer Contact Panel - Jamaica Is Moving Beyond The Nearshore
CX Files
25:34
Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
CX Files
25:46
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
CX Files
42:40
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners
CX Files
35:39
CCW Berlin 2025 Feedback - with Raya CX and CXHero
CX Files
32:09
What Is Wrong With LinkedIn?
CX Files
20:55
IWD 2025 - Women In CX In 2025
CX Files
34:57
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX
CX Files
13:22
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities
CX Files
31:38
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX
CX Files
52:46
