The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Gesamtdauer:
18 h 27 min
Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
19:17
How a “Bot Wrangler” uses AI to scale support without compromise
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:55
Measuring every conversation: How CX Score is changing the game
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
43:15
From siloed to seamless: What it really takes to unify the customer journey
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
30:34
The Future of Customer Experience Starts with Smarter Listening
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
35:14
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
38:37
Built For You Spring '25: Fin Can Now See, Speak, and Take Action
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
18:40
An AI-first approach: How RB2B created a lean, scalable support system
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
45:18
Navigating a new era of AI-first customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
30:34
Why Anthropic chose Fin to transform their customer support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
37:37
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:16
Scaling Customer Support with AI: Nuuly’s Winning Formula
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
29:38
A Day in the Life of a Support Operations Analyst
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:40
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:32
The Four Pillars of CX: A deep dive into what makes for great customer experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:19
Building the perfect fit: AI integration lessons from ScreenCloud
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
24:03
Putting people first: Nick Clark on how to design AI support for the customer
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
34:16
Lessons from Amazon: How to practice "Big Bet Leadership"
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
27:43
Off Script: Imagining the next era of customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
21:20
Pioneer: Highlights from Intercom's first ever AI customer service summit
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
29:10
Fin 2: The Next Generation of AI-First Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
43:24
How strong company culture leads to high customer satisfaction
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:13
The Nordstrom Way: Embracing change in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
28:46
A day in the life of a conversation designer
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
30:35
Built For You: Fin AI Agent is now available over email
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
12:50
Leadership's Role in Creating a Customer-Centric Culture
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
21:39
A day in the life of a support knowledge manager
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
21:17
Defining and evaluating a remarkable customer experience
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
21:00
Off Script: Better, faster, cheaper
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
20:34
Dovetail's Serena Chan on why customer research is a crucial part of your support strategy
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
27:27
Strategies for getting executive buy-in to adopt AI-first CS
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
21:04
How to lead your customer service team into the AI future
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
24:06
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
25:50
Building the future of AI-first customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
19:33
Off Script: Reinventing customer service with AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
27:02
Unlocking customer service's strategic potential with AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
17:13
Shep Hyken on getting ahead of the competition with exceptional CX
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
37:30
Evolving your support org to thrive in the AI era
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
31:07
Mapping out the first 90 days with AI-first Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
16:57
Off Script: Into the future with AI-first Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
23:25
