The Marketing Innovation Show

Join Andrei and our guest on today’s episode, ​​𝐌𝐚𝐫𝐤 𝐑𝐚𝐟𝐟𝐚𝐧, as they will be discussing turning B2B brands into category thought leaders through little known content marketing strategies. 𝐌𝐚𝐫𝐤 is the founder and CEO of Content Callout and a successful podcast host himself.   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 ​​​​𝐌𝐚𝐫𝐤:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: https://www.contentcallout.com/ 𝑀𝑎𝑟𝑘 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/markraffan/   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro    𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox  Episode transcript:    Mark   They realise, hey, the investment for digital is oftentimes significantly less than the investment for conferences and trade shows, and the ROI is about the same or better. And so when you think of it from that perspective, a lot of companies, I think are still gonna go back and add in a conference or a trade show here and there. Don't get me wrong, I think they're still really, really good for a well-rounded programme. But I think that it's going to be less and you're going to see a lot more companies invest in digital, especially when it comes to content and social and trying to leverage social.   Andrei Tiu   Hi, there! This is Andrei, and you're on a new episode of The Marketing Innovation Podcast Show. Our special guest today is Mark Raffan, the CEO of Content Callout and a successful podcast host himself. He turns B2B brands into category thought leaders through little known content marketing strategies, which is exactly what we'll be discussing today. So without further ado, Mark, it's a pleasure to have you on the show, pumped to see how our discussion goes and what secrets we find from you. How are you? How's the morning been for you?   Mark   Yeah, fantastic. Thank you so much for having me, Andrei, I appreciate it.   Andrei Tiu   Pleasure is all mine. Looking forward to catching up on the geeky stuff here in the B2B content marketing? Subject line. First of all, let's start with a quick introduction so our listeners here can get to know you a little bit and for them to know you as a person, and what was your journey as a marketing leader, and then entrepreneur. As well as podcaster if not. We can talk about your podcast as well because I had to look at some of the episodes and they are pretty cool. Why not talk about that as well?   Mark   Sure. Thank you very much. So, my background is actually not in marketing. I actually come from a sales and procurement background. That's where I spent most of my career. And then five years ago started a company called Negotiations Ninja, which is a negotiation training and coaching business, which also has a podcast. And that's how we gain notoriety. That's how we built our thought leadership. That's how we grew that brand, through the podcast. And then just over two years ago, we started Content Callout, because we thought: Hey if we can do it for one brand, but we could do it for other brands, too. We started Content Callout with the intention of building that for other companies. And now we do B2B content marketing, which is basically anything in and around the content space. So if you think of blogs, white papers, case studies, anything that's written on social media, any kind of social media management, and then also any kind of video content, what we do not do is we're not a PPC shop. We don't do any kind of serious SEM programmes. We don't do full-scale demand jams, primarily focusing on content and content production. That's our jam. We've been doing that for just over two years. And we work primarily in the B2B SaaS space and the health tech space. So those are the types of companies that we work with on an ongoing basis. And we also have a podcast for that. It's called B2B Content Marketing,  The Content Callout. And we've had some amazing guests on from Joe Polizzi to Robert Rose to Lindsey Chip Kamma, like a bunch of amazing guests, and they've been incredible. And we've learned so much from them. And I'm really excited to hopefully share some of that information today on the show with you.   Andrei Tiu   Great stuff. And I know that a good proportion of the listeners, or a significant one, I would say, come from these types of b2b backgrounds. So whether that is services, but specifically tech and software, there's been a couple of you guys emailing lately, I know. And health-tech as well, I think would be also tech for education. I know, we had a couple of conversations last week. So really great stuff. And hopefully, you guys will be able to get some nice insights from our discussion today. And Mark, as you have this background in sales as well, in negotiation, I didn't say to you in our previous discussion, but why not go into this area as well, because as marketers, you know, negotiation happens. And every point along the way, whether you are marketing in an organisation, you need more budget, and I know you had a podcast episode talking about, you know, internal negotiations for that as well. Or whether it's, you know, negotiating with your internal teams from sales or financing or whatever else. We encountered that as well. So, you know, negotiation and sales can also be good, parallel discussion topics that we can touch upon, whenever you feel would be a good opportunity.   Mark   Yeah, fantastic. And you know what, a lot of people especially those who come from a marketing background, don't immediately see the connection between marketing and negotiation, but they're actually really really similar because both disciplines deal with influence and persuasion. And when you think of it from that perspective, we both got the same foundational aspects into everything that we're doing. Because we're trying to influence and persuade someone to do something on both sides. And so when I can break it down to its most fundamental levels, most marketers go, oh, okay, I get it. And I actually find that a lot of marketers are great negotiators. Once they can understand that there's a connection there. They're like, Oh, I can understand what we're dealing with now. So yeah, happy to get into that discussion, too.   Andrei Tiu   Perfect. Okay, so first things first. Let's start from now and then go into case studies and the past and everything else. But how do you feel the b2b space as a whole has shifted or changed over the last one to two years? I wouldn't say from the beginning of the pandemic, because some of the things were happening before in this space, you know, white papers and all that, and content marketing to a certain degree. But do you feel there has been any particular change in approach across the board, from the clients that you work with?   Mark   Fundamental shifts have been massive. I mean, especially if you think of any kind of budget dollars that were associated to trade shows moving to digital. So I think that is probably the biggest shift, although we've seen a big move back, as well. A lot of companies are reinvesting back into trade shows, reinvesting back into conferences. And that's because if you do it right, those things work, as well. So those are the big fundamental shifts. And what I think a lot of companies have found in the process of switching a lot of those dollars, from trade shows and conferences to digital is that they realise, hey, the investment for digital is oftentimes significantly less than the investment for conferences and trade shows, and the ROI is about the same, or better. And so when you think of it from that perspective, a lot of companies I think, arts are still gonna go back and add in a conference or a trade show here and there, don't get me wrong, I think they're still really, really good for a well-rounded programme. But I think that it's going to be less, and you're going to see a lot more companies invest in digital. Especially when it comes to content and social and trying to leverage social to the maximum they can, because social is like a giant conference if you think about it, right? The interaction, the engagement, all of that is a lot of similarities to the conference world. So being able to leverage that is really, really important.   Andrei Tiu   And going into the content production area. And maybe you can refer here to written content marketing. So having that SEO component. Do you feel there has been an increasing competition here, when it comes to more brands producing more content, maybe to a more professional standard?   Mark   Yeah, I think there's definitely been an increase in competition. Let me say there's been an increase in volume, maybe not an increase in competition, but there's been certainly an increase in the volume of content being produced. The upside for a lot of us in the content marketing space to that is it's given a lot of eyeballs to content marketing in general. People have started to realise the benefits of content marketing. And now there's a lot of people that realise, oh, my goodness, I've got to be playing this game. The downside, of course, is that you're now there's only one SERP right, depending on whatever keywords you're trying to rank for. So you've got more competition, potentially. So the opportunity for Category development is significantly higher, in terms of like a blue ocean strategy, I think there's a lot of opportunities there. And also, the good thing is that it's, it's allowed a lot of us to really invest in quality content, especially in the b2b space to stand out. Because anyone can throw words on the internet. But it takes really good writing and editing team, and a really good SEO platform to be able to make that writing count. So I guess there's been more competition, there's been more volume. I don't necessarily think it's hurt anyone who's been investing in it the right way, though.   Andrei Tiu   And you touched upon something which I want to be one of our core discussion points and that is becoming a category leader or creating your own category. So if you would like to talk about some of the examples that you had with clients when you were designing a strategy for this, because I think this may be relevant to this 2 people that I know are listening to us and are in that sort of startup phase where they are putting the strategy together. And I just think this would be super relevant for anybody, but particularly, I know two people that will appreciate us that in touching on this point,   Mark   When you think of category creation, right, if you think of HubSpot inbound, if you think of revenue intelligence, even Casted, which is a b2b podcasting platform, their categories amplified marketing, they basically created that category. And now everyone's talking about it. The thing that a lot of people really miss with category creation is the absolute requirement for volume. And the absolute requirement for your ability to stick with it. Because you're trying to create a category that no one is searching for right now, right? Like there are no eyeballs, right. So like, if you're thinking of PPC, there are tonnes of people searching PPC, if you think of content marketing, there are tonnes of people searching content marketing. But if you try to create a whole new category, there is no one searching for that yet. So there's no search volume, which means that you have to create a lot of the search volume. So you have to be really, really on it with PR, you have to be really, really on it with the volume of content that you're producing, you have to do things like this coming on shows to talk about the new category that you're creating, and how it's different and why it's different, and why people should pay attention. So your outbound push on what it is, you want your category to appear like to the marketplace, has to be very substantial and very sustained for a very long period of time, so that you can build up the search volume so that you can start getting inbound. Because there's no inbound, right, it's all outbound, to begin with. So that you can get all of that inbound built over a period of years. And it's going to take a period of years.   Andrei Tiu   So looking at it from a content marketing strategy point of view, this will be the long term component of a content marketing strategy. Okay, good stuff. So do you think this would be something to be considered by anybody? Or are there particular niches or types of businesses that you found this working better for in the b2b space?   Mark   It depends on what it is you're trying to achieve. If you're a consulting company, you're not creating a category, right? Let's be honest with each other, you're just not, you're a consulting company. So you have to compete on keywords that are already available, you're never going to be a Bain, you're never going to be a McKinsey, you're never going to be a BCG. So don't bother. Compete in your space and niche down, I would say be a very niche on that space. But if you're a tech company, and you have a new platform or a new product that changes the way that something is done, then it may make sense for you to create the category. And in creating that category, you've got to be really sure that that's something that you want to do because it takes a very heavy investment. And if you've got investors, they're going to need to understand that, because they're going to want to see, like a traditional investor is going to want to see ROI fairly quickly, or at least growth fairly quickly. In creating a category, especially when it comes to outbound marketing, that growth is still a requirement. And you also still have to do all of the outbound stuff with no search volume. Right? So when you think about that, it's a substantial investment that you're gonna have to make. It's not something that I would easily recommend for everyone. Now, if you're willing to be patient and invest and do the right things if you look at what Casted has done, for example, like ZACHARY And Lindsey overcast, Holly who's their VP of Marketing, they've done an amazing job, right? They've really built out the amplified marketing, the whole idea. They've built out that whole category. And now everyone's talking about it, I see Forbes articles about it, and entrepreneur articles about it. And it was really them that created that category. And it'll continue to grow more and more and more. But it was really them that created that and they're at the forefront of that category now. So people like you and I are searching, for amplified marketing, there's actually some search volume now. But it does take a lot of investment and a lot of time, so don't go into it lightly. For those of you that want to do this, just be very sure that it's something that you want to do.   Andrei Tiu   Okay, so and then of course, if we go back to the theory of having your content organised into pillars and satellites and everything else, probably, if we were to think about it from an integrated point of view, this can be a pillar, but it has to be that pillar that always stands and will be there for years as you mentioned, Mark, to ensure that you build on top of it, but it will require a lot of resources because you need that volume. And then you know having the other content pillars that will enable you to rank for some keywords or key phrases that do have search volume. So in the end, you are able to justify for the business internally, but also for the world, that the content marketing and SEO that you are doing actually gets people onto the website, the relevant people, and then proves, you know, results to the business.   Mark   Yeah, and you bring up a really very important point, Andrei, and a lot of people don't think about this is like, you still got to compete. Because there's still search volume out there for something that you probably do or part of something that you probably do. So you've still got to compete on that content, too. So you're creating content for the new category. And you've got to compete on the existing keywords of the existing categories that are out there. So those pillar strategies are essential to that breaking out a long-form 4000 5000 words, piece of pillar content and having that sort of hub and spoke model that you can create and do a lot of like internal and external links to create a lot of that inbound traffic is critical to your ongoing competitiveness. And again, it's something that you really do need to invest time and money and strategy into. And it seems like you've thought very deeply about this because a lot of people don't think about that. A lot of people don't think about the strategy that goes behind it, they think, Well, I'm just going to start blogging. And hopefully, some of this stuff gets picked up. No, there has to be a significant strategy that you put into it. Because you've got to think about okay, well, who am I trying to reach? Right? That's the whole idea of who's my ideal customer profile? Who are the target buyers within that ideal customer profile? Who are the influencers to those target buyers? What are they searching for on an ongoing basis? How am I going to reach those people? And then how am I going to differentiate myself from my existing competition who I'm competing with, on keywords? Right? So not only do I have to rank but it also has to be something that's good to read, when you get to the website, otherwise, the bounce rate becomes super high. And then what's the point? Right, like, why would you rank congratulations, but no one reads it. The point is to get someone to read it, not just to rank, we want to get someone to read it as best we can. Because when we get someone to read it, they get engaged, and then they move into our fun. So ideally, you want to get something that is really, really great readable content too.   Andrei Tiu   And of course, long term if we are to think about it, if you don't have good retention on-page and people just navigate 10% of your page and that they drop or leave, then that will damage your page authority in the long run. So okay, you may be getting a great domain authority as time goes by. But that content that you struggled for, may not rank for too long, until it doesn't anymore, because another competitor may produce a better piece of content that targets those may be key phrases like the main key phrase that you target and you rank for.   Mark   Yeah, and it's not just about production, right? You've also got to distribute. And that's the second half of content marketing that most people don't think about it.   Andrei Tiu   Let's go into this one, actually, because I think, yeah, this is very under-discussed, I think, and I would really like to hear your thoughts on, you know, you produce and then what happens?   Mark   Well, then you've got to have people read it, right? The strength of your content marketing and marketing is a function of two things. It's a function of the quality of the content that you're producing. And it's a function of the people reading that content. Without people, you could write the best piece in the world. But if people don't read it, then it's useless. Because the goal is to get people to read it. So the question then becomes, how do we get people to read it? Well, two different ways. One is organic distribution, right? SEO, social, all that kind of stuff. And the other one is paid distribution. So any kind of paid SEM, or paid social work that you may end up doing? Most people post organically, and then they're like, cool, and we're good, but they don't invest in the paid distribution. And I would argue that a big part of your budget not only has to be around the content that you're the production budget, but the distribution budget as well, if you're not spending 50% of the budget on distributing the content, you're really missing an amazing opportunity, because you're not going to get organic search like and you're not going to rank right away, right? Like you don't, it's not like you've posted and then you're automatically page one. That just doesn't happen. So you've got to start that process with the paid distribution. You've got to do paid social, you've got to do paid SEM. And without it, you're really missing a major opportunity to get people to read your stuff.   Andrei Tiu   Have you found a direct link between investing whether that is Google or social media? So direct budgets into let's say, blog posts, but let's say a long-form blog post just to be sure that we have the quality element there. So investing or not investing budgets in a blog post and the speed at which it can increase ranking.   Mark   Substantial. We ran this experiment recently with our own stuff, where we created a long-form piece, 4000 words, it was a guide on a b2b marketing for Sass companies, b2b content marketing for SAS company was the guy that we produced. And we made it ungated. And we just, we did almost like a really rough AB test, we posted on social with one post that looked a certain way, and we made it all organic, and really didn't get anywhere, and it was doing a little bit of ranking after three months, not anything substantial. And then we took that exact same post and just boosted it. Like we didn't even put an intense strategy behind it. We just boosted it on LinkedIn, because that's where all of our customers are. And the click-through rate was substantial. Like we did very, very well on click-through rate because we understand our customers. And the bounce rate went way down because people knew what they were going to read because they're coming in from social, and we ranked a lot faster. So now for the keywords that we're trying to rank for, which is content marketing for b2b SaaS companies. Was page one. And now what ends up happening is we've actually beat out what we believe is our major competitor, I won't say their names on here, but we've beat out our major competitor, and we rank higher than them. So we're number five, page one, within two months of doing that, versus three months of organic where it didn't really count. So a substantial difference that a result of paid marketing does to ranking as a result of that.   Andrei Tiu   Nice. And would you be able or willing to share the budgets? If somebody thinks about doing the same, what would be a budget that maybe you invested or thought would be good to start with at least?   Mark   Man, it totally depends on what you're trying to rank for. Because if you've got a consulting company, and you're a management consultant, let's just choose the obvious one, right, like, let's just say you have a dental practice, and you're trying to rank for dentists practice in your city, or whatever it might be, the competition is massive, right. So I would say be very, have a good SEO strategy on where you want to rank and why you want to rank there and choose less competitive keywords where you think you're going to get better quality inbound, as a result of those less competitive keywords. And don't be afraid to go longtail because you know, what a perfect customer is going to search for. So for example, in our case, we know that we really only want to speak to people or talk to people that are in b2b SaaS. And we really only want to speak to people in b2b SaaS, who are searching for content marketing. So our long tail is content marketing for b2b SaaS. And so the result of that, of course, is yes, we may miss out on a lot of higher search volume, but the search volume that we do get is better quality. And so we're able to compete on those keywords, and then do much better. Now, if you're in a very competitive industry, it's going to cost you significantly more, and your budget is going to be more now it doesn't cost us very much. I mean, maybe we spend $1,000 or $2,000 a month on any kind of paid distribution of our content. But that's because we're being very strategic about the keywords that we're trying to rank for, and where we're trying to rank in general. But if you sell cacti, and there are 1000 cacti companies in the world that are, you know, or in your area that is doing exactly what you do, your competition is going to be fierce. So, it really depends on what you're trying to do. It doesn't have to be substantial. That's what a lot of people don't understand. Like, when the people hear two grand, they're like, Oh, that's not that much money. You're like, yeah, it doesn't have to be right, like, pick out the keywords that make sense for your organisation and who you're trying to target and work with those, to begin with. Go from there.   Andrei Tiu   Great insight. Thank you. Okay, and stalking content marketing. Now I mean, one of the big differences between content marketing and PPC, for example, as we all know, is that content marketing, mainly if we talk about reason, content marketing, you need patients to see some results. I mean, they can come sooner or later. Sometimes it takes longer depending on the competition, depending on the topic as well, but it may take a bit longer, As with PPC, you can present pretty soon some initial results. What are some, I don't know, maybe funny stories, or maybe challenges that you encountered in your discussions with decision-makers, let's say, in presenting content market or getting content marketing strategies or plans approved.   Mark   Thing is, if you're working with marketers, it's never a problem, right? Because marketers get it. So if you say to them, Look, we're probably not going to rank for this for at least eight to 12 months. They're like, okay, cool. But they understand that after that eight to 12 months, you're going to as long as you're maintaining that page on a regular-ish basis, as long as you're updating, updating it, as long as your technical SEO is good. On your website, you're going to probably maintain that position or improve it over time, right, you're going to do very, very well over time. Whereas unfortunately, a lot of people who aren't in marketing, they expect immediate results for SEO. And then they're surprised when those immediate results don't happen. And I don't think it's their fault. I think it's it's I think it's actually our fault, as marketers, because we have done a poor job of communicating the differences between SEO and SEM. And we've done a poor job of communicating the differences between all of the things that we're doing within each of those major segments, and why we're doing them. And if you follow up and make a logical argument of here's what we're doing in all these different areas, here's why we're doing each of these things. Here's right why it's not an either-or situation. It's not like a, like, I would never say to someone choose sem over or over SEO, or like choose PPC, over content in there. They're not mutually exclusive, you should be doing both things. But our decision-makers are going to say to us, well, you have to choose one or the other because the budget is limited, right. And so you have to make a decision, I would much rather you take a smaller budget for both and try and do both, rather than pick one or the other. Because the SEM is going to get you the short term results that you need, in terms of the whatever sem strategy you're trying to run. And the SEO strategy that you're building, or the content marketing strategy that you're building is going to be the long term results that create all of the inbound traffic or a lot of the inbound traffic over a period of years. So it, our decision-makers don't know that. So we have to have a logical argument of why they should do something, then we have to say to them, well, here's why we should do it. And here's why it matters to our organisation. So you've got to tell them, like what's the benefit to them. And then you've got to be able to be credible enough to be able to carry that organisation. If you've screwed up the marketing budget for the last three years in a row, no one's going to trust you anyway. So just making sure you hit those three points is critical.   Andrei Tiu   With itself. Okay, so now going into or touching a bit more on thought leadership. As we saw in b2b, this is being done in a couple of ways. So what we do here, podcasts is one of them. Then we have the interviews, roundtables, and white papers as well, for SAS, this is a very common practice. What, are some of the strategies that work well for you guys, for your clients, or some of the things that you know, like the hidden secrets that you can share? Of course, not all of them that you think would be worth looking at from somebody that activates in this niche?   Mark   I think it depends on what you want to achieve. So if, if you're depending on where you think you need to hit all three major stages of whatever your funnel is, right? So awareness, consideration, and action or rare awareness, consideration and intent, however, you want to look at those big three parts of the funnel. I think a lot of people are really good at creating awareness-based content. But consideration content is where a lot of people really struggle. So white papers, case studies, all that kind of stuff, I think really comes into a lot of that middle piece of the funnel. So I would say, as a hedge, I wouldn't go a third, a third, a third, I would maybe go a quarter and then two quarters and a quarter for the bottom and have your intent content be the same sort of set and volume of content you're producing as your awareness content. I would spend more time in the consideration phase because that's where most people are going to be helped. You're going to be helping those people to make a decision. And then don't be afraid, to make sure that you're developing content for other sites as well. So a lot of guest posting a lot of backlinking, any kind of Reddit posts where you want to be available on social media be very present on social media, those are the major areas where I think you should be focusing.   Andrei Tiu   Okay. And when you say, you know, social media, do you see it just as a medium of distribution for the written or visual content that you produce? Or are there other strategies that you currently implement in the b2b space and seem to be working very well? And we can get channels as well here, like if you have insights from Quora already, that you think would be relevant.   Mark   I think a lot of it comes down to engagement, yes, distribution of the content that you have, but engaging on the comments of that content. So a big part of our, where that's where we spend, that's the vast majority of hours, the Labour hours in our business, for our clients, where we run social media for them, is based on the engagement, because that's where the quality of conversation improves. And that's where the consideration begins. So yes, you post something on social for awareness that can, that's only awareness, if someone engages on that, they're considering something, could be anything, just could be part of the conversation. But that's where the consideration begins for a lot of people. And then they're gonna say, Well, how am I gonna share this with someone on a Slack channel, or I'm gonna share this with someone on a text, or I'm gonna share this with someone on something else. And that's where you're gonna get a lot of the engagement beginning. So I would say focus on focus on engagement, more than distribution on social and try and create as much engagement as you can. So especially when it comes to social, make sure your first few lines are really, really good, right? That there's a hook. Like, why should someone read this? There's some interesting stuff that someone wants to read, we look at it through three lenses. So is it educational? Is it entertaining, as is it interesting, if you can hit at least two out of three of those, you're in a good spot. And remember that your audience is looking for something that's going to stop them scrolling. And that's what we're trying to do. So the first couple of lines have to be a scroll stopper. And then you can start getting into the conversation and then engage people on social. So if someone has liked it, where someone is one of the target audiences that you're looking for, tag them in the comments and say, Hey, I saw that you liked this. We'd love to hear your feedback on it. Whatever that person's name is,   Andrei Tiu   the productive workers within.   Mark   It has to be its people think that social is passive, it's very active. But you have to be very, very, very active. And there's a big downside to that because it just takes hours, it takes a lot of time. A lot of time,   Andrei Tiu   What's your experience with groups, LinkedIn, maybe even Facebook?   Mark   Not a big fan. I'm not a big fan of LinkedIn groups, I think they used to be something that was good. I haven't seen anyone being active on LinkedIn anymore. Like not for at least not for two years, three years, maybe Facebook groups, it depends on who's running the group, I find if someone's doing regular inbound into that group, meaning they're constantly building the audience and engaging the audience on an ongoing basis. And it's purely educational for that group. It can be amazing, and it can be incredible. It depends on who's running that group. But LinkedIn has really sucked for the last three years.   Andrei Tiu   Whether they are kind of following in Facebook's footsteps, or maybe if Facebook is focusing a lot on groups these days, maybe they will want to work something out. I don't know. I was just curious here. Because, yeah, we did not have a lot of success with LinkedIn groups lately.   Mark   Have you had success with LinkedIn?   Andrei Tiu   Not much. I mean, not. We had a couple of trials, but nothing really popped out. So we were like, Okay, fine.   Mark   Yeah, I think I think where if, especially if you're creating a category, going back to that conversation, the strength of the group is, is based on the strength of the community that you're building. And there are better community tools than a LinkedIn group, right? So creating a Slack channel, for example. So if we're going to make the comparison, why have a group to create the community, in my opinion, right? That's why you have a group. So I would much rather be investing my dollars in creating a small Slack community like an active Slack community than I would in a LinkedIn group there's really no reason I would create a LinkedIn group these days.   Andrei Tiu   Okay, agree with that. Okay, another question that I had here, I'm avoiding you. So, you know, if you want to ask back here. But having your background as a, you know, more of an in the sales director, and content marketing in b2b Being a lot linked to the ability of that content to generate leads, or, you know, sales qualified leads in general. How do you or how do your clients find it? How do you find your clients? Make the choice engaging or not some of the content?   Mark   That's a good question. I don't think it's an either-or, I don't think like everyone's like, Oh, you like there's a big trend lately to say something to the effect of never gate content? And then you've got other people that are like, no, no, you should always get content. And I think it depends on why you're building the content in the first place. So if, if you're, if you're doing it to get ranked, and if you're doing it to build up as your rank overall. And if you want people to read it on an ongoing basis, and it's a pillar piece of content, I don't think you should get it. I think that's something that you need to drive traffic to that you need to constantly develop and build. But if you've got a really technical white paper, that is really important for your business, like a lot of crypto businesses, have really deep technical algorithms that they don't want to share publicly with anyone else. Because it's really important. That gating is really, really important because it gets people who are interested in learning about the technology to download the white paper, or at least to have a conversation with someone to learn more about the white paper. So I think it really depends on why you're doing what you're doing. I don't think it's an either-or conversation, I think you can have both. And I think for a lot of companies, it makes sense to have both agreed, gated and gated.   Andrei Tiu   One way that we found was working well for some of our clients was, maybe for you guys that are looking at refreshing your content marketing strategy for the summer for the second part of the year. I very much agree with you, Mark. And what we are doing at the moment is working out the content plan. What is it, as you mentioned, what can drive real SEO benefits, a lot of the subjects that we are looking to include do or are links to keywords or key phrases that have either a very targeted search volume, so they are really relevant to the business or have a higher search volume. But it's also very feasible for us to want to rank within the next three to six months. So for those ones will create content, even long-form that is not gated, but then in producing industry status reports, or these types of things that are very insightful for decision-maker, maybe, but there's not a high volume of searches on those specific keywords. Those can be gated, or you can create an excerpt, maybe like 1000 words summary, and then for somebody that wants to go in more depth, hey, you can you know, download this, if whatever. Leave your details or business info. And then we agree. Yeah. Awesome. Man, this was a very good chat, and you know, a record the amount of time.   Mark   Well, you're an interesting guy, man, you've got great questions.   Andrei Tiu   Well, you have great answers. So I think it's a match waitstaff. So what are you guys planning for the rest of the year now, to wrap up the episode and maybe get some inspiration from our discussion to our public that maybe the guys tuning in today can start to integrate and look at for the coming months?   Mark   For us personally, for our business, a big part of what we're doing is trying to make sure that our sales and our marketing engines are in tandem. And just making sure that marketing is arming sales with all of the things that they need to do their outbound work, and then inbound work, and then making sure that they're set up for success. So just that sales and marketing alignment is a big, big deal for us. For the next couple of months. We've recently hired a couple of new salespeople, so we want to make sure that they've got everything they need to be successful. And the Blurred Lines, especially in the BDR roles between sales and market, it's so blurred now where I was almost the same because a good BDR person is going to be a good copywriter and a good copywriter. generally a good marketer. And so I think it's, we're gonna see more alignment over time. And the other thing that we're really, really focused on for this year is just making sure that we're active on social as much as we can because we really think that that's going to be our long term success, at least for non owned organic stuff. That's where we really want to play very well. So that's going to be big for us.   Andrei Tiu   Great stuff. Thank you. Okay. And finally, for content, call out, tell us a bit about what you guys are doing exactly with companies if we have people in here that would like to have discussions with you, or, you know, connect and ask you questions.   Mark   Yeah, that'd be awesome. So if you, if you listen to the show, and you want to connect with me, please do connect with me on LinkedIn, you can just search my name on LinkedIn, Mark Raffin, where you can go to our website, that's content callouts.com. And I've got a gift for everyone who's listening if you are interested in pursuing content marketing, in some sort of way, and you know that your company needs to invest in this, and maybe this is something that you've already got freelancers, but you're like, hey, maybe we should try an agency. We will be happy to provide you with a custom-tailored 1000 word blog post, completely free of charge. If you listen to this podcast, and you tell us that you heard us on this podcast, so please do reach out if you have anything.   Andrei Tiu   much appreciation. Thank you, Mark. Okay, guys. So you'll have details to Mark's LinkedIn profile, as well as to the content cloud platforms in the description of this episode. And of course, feel free to reach out to mark directly if you have any questions that you think we can answer or help in bringing you guys. As always, feel free to email us or ping us on social or write to me directly. As well as any other questions or recommendations for future episodes. Mark. I feel this was a great episode. So if you're up for another debate sometime this year, yeah. Awesome. So let us know guys. Thank you, Mark, for today. This was a really nice chat.    Mark   I really enjoyed it, thank you very much for having me.   Andrei Tiu   Guys. Thank you as always for tuning in and for being with us. Looking forward to your feedback and thoughts on the episode. And until next time, hoping this got a bunch of value to your marketing plans to your content marketing activity, and keep rock rolling. Have a nice one and keep up the good work.

12/05/2022 • 43:02

Join Andrei and our guest on today’s episode, ​​𝐒𝐭𝐮𝐚𝐫𝐭 𝐋𝐞𝐨, as they will be discussing business growth, strategy, resilience building and leadership development in the current still uncertain global market. 𝐒𝐭𝐮𝐚𝐫𝐭 is the founder and CEO of Waymaker, an intelligent business management platform that helps leaders build a better business in 30 days.   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 ​​𝐒𝐭𝐮𝐚𝐫𝐭:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: https://waymaker.io/ 𝑆𝑡𝑢𝑎𝑟𝑡 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/stuartleo/   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro    𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox  Episode transcript:    ​​Stuart Leo   But at the end of the day, the job of a business is to solve a problem for customers go get more of those customers solving that problem and deliver value back to the community, society and shareholders. And that actually is a very fun journey. And the marketing discipline is central to that journey. So I love it. At some point, every business and business leader will get stuck. And we've developed an interesting set of tools and processes and algorithms that help those businesses get unstuck.   Andrei Tiu   Hi, there! This is Andrei and you are on a new episode of The Marketing Innovation Podcast Show. Our special guest today is Stuart Leo, who is the founder and CEO of Waymaker, an intelligent business management platform that helps leaders build a better business in 30 days. And today, we'll discuss business growth, strategy, resilience building and leadership development in the current still uncertain global market. Stewart, it's a pleasure to have you on the show. How are you? Let's rock it all.   Stuart Leo   Andrei, it's a pleasure to be here. Thank you so much for having me.   Andrei Tiu   Pleasure is all mine. So let's see where we start because we have so many interesting topics that I hope we'd have time to go through today. I mean, probably a good starting point, actually, would be to introduce you a bit more to the audience. So giving you the stage a bit to tell us about your background, your story and the interesting stuff that you are doing at the moment.   Stuart Leo   Okay. Well, I'll start with the now and then I'll move back to how I got to the now how does that sound?  Now I'm a startup founder, we have a platform called waymaker.io, which is an intelligent business management platform, there are some fluffy words, let me break that down and make it concrete. It's really four things. It's a method, it's a way of doing high-value strategic decision making. A method that gives you the highest value course of action every single time you go through the process. Two,  it's a software platform that is designed to run that, that process and embed continuous improvement and strategic compounding results across your business. And we might talk about how we achieve that. Three, we're an education community, sitting behind waymaker is a digital Academy, Waymaker Academy. That is a bunch of course content, toolkits, playbook frameworks, and stuff that helps people build a better business. And fourthly, whilst we're a startup, we are now a growing emerging community of leaders who love business and want to build better businesses and help leaders become better leaders in London, the US, Ireland, Scotland, Australia, New Zealand, and what unifies all of us is that passion for working with people and helping them find the clarity, alignment and outcomes to deliver some special results. That's what I do now. For about 10 or so years, I ran my own consulting practice. Before that, I grew up in a corporate world in marketing and management and product development. Before that, I was in some agencies doing classic agency side marketing stuff in advertising and stuff. And it actually grew up in my journey in business, through the marketing discipline. I love it. I'm an absolute sold-out believer in Peter Drucker's quote on there's marketing and innovation, and everything else in a business is an expense. And I know what he's trying to say, and I'm taking him slightly out of context there. But at the end of the day, the job of a business is to solve a problem for customers go get more of those customers solving that problem and deliver value back to the community, society and shareholders. And that actually is a very fun journey. And the marketing discipline is central to that journey. So I love it.   Andrei Tiu   Looking at the way that you work right now with businesses where exactly are you bringing value into their journey or what type of businesses you guys are working with on a day to day basis?   Stuart Leo   Our principal customers are business coaches and consultants Who, working with business leaders in improving their business. So we have two types of customers, the business coach or consultant that's using our platform within their business to diagnose businesses find opportunity gaps, and build strategic plans and outcomes. And then we have business customers who are using our platform to effectively run their business with greater clarity, improved alignment, and efficiency of results. That's the reason they would use waymaker. And they tend to be let me call them SMEs sort of five or 10, three to 500 plus ish. And, and we live in a world where we help businesses get unstuck. At some point, every business and business leader, whether they be the senior leader, or sitting on a leadership team will get stuck. And, and that business needs to get unstuck. And we've developed an interesting set of tools and processes and algorithms that help those businesses get unstuck. So we might talk about some of those, that principle tool is a method, it's a way of thinking, built off winemakers leadership curve, which is a really a sense-making framework that helps leaders and their teams make sense of the marketplace and the business they have. And then in doing so, ask and answer is a process, we call the seven questions, which help them find the highest very course of action to go and execute. And we learned that from, from your neck of the woods from the British military, and we, we saw what the British military did to transform their day to day operational thinking and decision making and strategic planning on the battlefield. And that was transformational for the British military. So I might as well tell that story because I think that's interesting as the British military, is that, okay?   Andrei Tiu   Yeah, sure. Let's go straight into it. I was about to ask, before we go into the story, just for the audience to get a feel of the type of situation that these businesses are in and they may find they would be more or less in the same? Or have been or had been? What type of stuck, do you mean, stuck in terms of growth stuck, stuck in terms of people?   Stuart Leo   Yeah, we talk about stuckness. In three types of stuckness, if I can use that language. The first type of stuckness is and I hope listeners and yourself will align. And yeah, remember that is that moment when you realise you're incredibly busy, you're doing lots of stuff, but you're spinning your wheels, and you're actually not moving forward, you're potentially spinning wheels and sliding backwards. And, and that's the first kind of stuckness. And the second type of stuckness is okay, we've had a level of success with we're growing, we seem to be getting some things happening for us, found our market found our customer, but we've hit a brick wall, we've hit a ceiling. And for some reason, it doesn't matter what we try, or what we do, we can't seem to find a breakthrough in that next phase. It's just a brick wall in front of us. So we, you feel stalled. So we call that the stall stuckness. The first one is spinning wheels, everybody's busy, but not effective. The second one is everybody's busy, but you just you know, breakthrough whatsoever. You've hit a brick wall as a business as a team. And the third is very much around owners or senior leaders, where you may have built a business, a level of success, but you're trapped within that business, you've actually built a business around you, it's too hard for you to get out of it now. So you're constantly stuck in it. And that could be your team could be your function, your discipline as a marketing leader, or as a sales leader or as a business owner. And so how do you extract yourself out of that and move on to the next challenge either the next role or as an owner, move from Doer to the owner, and enjoy those benefits you get lifestyle benefits, the financial benefits. So those three types of stuckness happen to every business at some point, at least for more than once and so we help those kinds of organisations, a stop spinning wheels. If there are 20 people in that team, they're probably going in 30 different directions. We help them get clarity with goals, and clear outcomes, refocus that energy into a sharper focus and get wheels turning and spinning. If you hit a brick wall, our diagnostic in our platform, which picks up to 300 pieces of data across a business will surface gaps and opportunities. And you'll see where your next possible investments in skills and systems will achieve a breakthrough. And lastly, if you're trapped, then our methodology is a great way of embedding and empowering others around you to build the business with you. So you can shift some of that responsibility from your shoulders to others. That kind of makes sense?   Andrei Tiu   Yep, it does. Thank you for clarifying. And now we can go into the story.   Stuart Leo   Sure, yeah. It was interesting. I was coming out of corporate life 10-15 years ago. And I read some case studies and some articles on the British military as they were coming out of the 20th century into the 21st century. And in the 20th century. The theatre of war, and I mean, the world is in a state of flux at the moment. So this is relevant, but sometimes hard to talk about. But in the late 20th century, the theatre of war was changing dramatically and was moving from a very traditional structure. Probably the last traditional war that was ever had was perhaps the first Gulf War, everything since then it's been very non-traditional. And, and as that was shifting and changing from the traditional to the non-traditional. The need to be more agile, to be more adaptive, to be more decentralised to make decisions faster, was a pressing, pressing need, and the British military was, was looking at how they made decisions on the battlefield, has commanders and leaders and realise that the way they did a classic battle plan, you know, as marketers would call those campaign plans, was incredibly ineffective. It was time-consuming. It was resource-heavy, it was complicated and complex. And it was not going to work in this new world emerging. And the way the British military solved that was to step back and say, let's, let's simplify. And they developed a small number of questions happen to be seven questions that they taught leaders from Lance Corporal up to general, to ask an answer. If you were developing a battle plan, just seven questions. And if you asked and answered these seven questions, you would develop the highest value course of action to reach the mission objective, and the tactics to execute. And it was transformational to the way leaders thought acted and behaved on the battlefield. And, and so I was reading about this coming out of corporate life, moving into a consulting life thinking, My goodness, I've come from corporate life. I have loved corporate life. There are lots of zeros on budgets and bank cards and all those wonderful things. But there were also lots of committees and bureaucracy and politics. And I remember thinking, gosh, if the British military, one of the most traditional stuffy organisations in the world, no offence intended to my British counterparts, could transform the way they developed these plans and the way they made decisions on the battlefield, then surely, regular old day to day business could because they have the same problem. In the last 20 years, we have had significant financial disruption, significant geopolitical disruption, significant health disruptions, digital disruptions, you name it. If you've grown up in the last 15-20 years, of business and marketing and leadership, well, every few years, something comes along that kind of waxy across the face saying hello. And, and so businesses need it needs something like what the military had. To cut a long story short. It was how do we do what they did? And if anybody can go and google the British military seven questions, it's a method of developing a combat estimate. But it's designed to blow something up. It's designed to, you know, destroy. In business, we've got different objectives. We're out to build something up. We're out to find a customer who loves them solves a problem and does not leave distractions. Believe the opposite, hopefully, although sometimes you need to do the former. And so we set about building. And that's pretty much where the story starts with the British military. We said what if we could do in the business world what the British military did in the theatre of war? Could we arm leaders with a small number of questions that if they asked and answered regularly, would do what happened to the military and which was a decentralised the organisation push decision making powers to those closest to the problems to flatten the organisation? And, and ensure that if from Lance Corporal to general, there's a language of strategic decision making, and three, create agility and adaption in, in decision making and leadership.   Stuart Leo   The seven questions can be asked and answered on the battlefield, hunkered down behind some Humvees putting the battle plan together in 30-45 minutes. Or they can be asked and answered back at HQ over 2,3,4 days, and you can put a complicated plan together. And business is no different. Sometimes it hits the fan and you got to stop and you gotta go. Right. In an hour's time. We didn't action plan for the next three weeks. Asking, here are the seven questions, you'll walk out with an action plan. Or sometimes it's the annual end of your strategic planning session, let's go away for a day or two. And let's have some deep thinking awesome, asking to answer the seven questions. So I think you're starting to get what this methodology is, and, and kind of just like the military, when they're asking and answering those questions on the battlefield, they're holding some software in their hands. And so we thought, let's go build some software. Let's go build a diagnostic tool and some strategic planning tools that empower you to more intelligently ask and answer those seven questions kind of like the military. And that's sort of what waymaker is. It helps you narrow and focus on your customer. By asking answering those seven questions. Keeping the organisation clear and aligned around who the customer is the problem you're solving, the value you're creating, and the actions that are the highest priorities in order to realise that value, whether that be in sales, marketing, service, team, employee, HR, wherever. And that's what we teach. That's what we teach people to do. We teach coaches and consultants to ask and answer those seven questions. And we provide the software for them to execute. That's kind of making some sort of sense for you.   Andrei Tiu   And the natural I guess, the question here would be and I think this forms a basis for the following questions that I had. And I want you to go through with you which were revolving around growth strategy and planning resilience in this current market scenario/circumstances. But just to make it easy for people tuning in that wonder what these seven questions are?   Stuart Leo   What are they? Yeah, you can anybody can go and get these seven questions from our website, is it we make a die, I hit the Learn tab, two or three options down, you'll see why makers leadership curve, it's got a thing you can download and screen view and see it. At face value, they're not overly complicated questions. One is what is our vision? Is it driven by purpose? What are the roadblocks to achieving it? Pretty simple. But in order to answer that, you got to understand your vision, you got to understand your purpose, and you got to understand the problem itself your customer question what their market is? Who is their ideal customer? What do they value? Therefore? What perceptions do we need to build? Okay? To be able to answer that, what market is to be playing? Awesome. How do we niche and segment into that market to find our ideal customer? What do they really value? That ideal customer? And therefore, what perception should they be holding about us our business and the products we serve the products we deliver? If you can answer that, then you're starting to go excellent. I understand my market, I understand my customers, and they're very drivers. I understand what they think about us already, what they do, what they should be thinking about us what those gaps are, and the gaps. We've got a close. That's classic brand management stuff.   Andrei Tiu   I was about to say that there is a lot of marketing here.   Stuart Leo   There is because I firmly believe outside of marketing, and innovation, everything else is an expense. And at the end of the day, our job as an organisation or business is to solve a problem. And there's, I think there are two things. I'm going to go off on a little side rant here and you can pull me back in line if you don't like it, but I think I think the world of marketing has made two fundamental errors in the last 10 to 20 years. One It's made purpose about issues not related to the problem you solve. And to it's through the technology explosion. It's become more about tactics and execution and less about strategic thinking. In Old World marketing words, we would say it's become a one P marketing. It's just about promotions and advertising. We've forgotten about product and place and distribution. Sorry, pricing to get my old marketing four Ps off the top of my head. So those two things have been to scope shifts that marketing has been through one, it's, it's fallen into the trap of thinking about purpose as something outside the organisation. Now an organisation has one single purpose which is to solve a problem for a customer, your purpose exists around that problem. When you answer the question, we exist to your writing a purpose statement. If you're Netflix, we exist, to give a platform for content creators to get to their audience anywhere in the world. That's why they exist, that is the problem they solve. That is their purpose in life. If your Facebook exists to connect people all around the world, this makes sense. And so as marketers, we have to own that, that is actually a central truth inside the organisation. And if we are not thinking about that problem, owning the solving of that problem, we're not being strategic marketers. And I think a lot a lot of times marketing gets caught in tactics and execution because tactics and execution are so complicated today, you don't look at Martex's classic canvas of technology providers in marketing, I remember when they came out with the first one, and there was like 500 on it, and then there was 1000. And then there's 2003 years later, and now they've just even stopped putting logos on the page because it's at 5678 9000. It doesn't even work. You know, as a marketer. When I grew up as a marketer, I had some pretty simple decisions when it came to media, buy print, television, direct radio, signage, you know, it really didn't get much more complicated that got a million dollars to spend, how am I going to slice and dice it? Today, that's a very different world. So I think that the world has allowed marketers to get off being marketers. If Drucker was right, where he said in an organisation, there's marketing, and there's innovation, and everything else is an expense. Then as marketers, we've got to step back into leadership positions and go hang on a minute, I'm on the market in this organisation. I'm the marketing manager, I'm the Marketing Director, I'm the VP of marketing, or I'm the marketing person. Okay. What problems does this organisation so do we solve them? Well, what products are we buying a building? And what services are we building that solve this product amazingly well, and get that marketing conversation going? So that organisations are purpose-driven, that own the problem, they're solving for their customer, and deliver excellence and achieve amazing outcomes? Okay, rant aside. I think there's a wonderful opportunity for strategic marketers to step up and lead. So when we think about the seven questions, we are thinking about the customer, the problem we solve for them, and how we start building the organisation around that. And, and so, yes, there's a heavy influence on marketing, as we build that out. And if I answered your question there, I certainly threw some food for thought on the table.   Andrei Tiu   Yep. And you set the ground for the first of the not so very long list, but I think it's good that he's not long, because I want us to go a bit more in-depth with the answers and the discussion here. So the first question that I think would be the goal here is, I want you to pick your brains on how do you feel about growth planning and growth strategy in this current market situation? I mean, because we are coming after a pandemic, and we have, you know, the military conflict that is in Europe, which affects a lot internationally. So this is a reoccurring issue that I personally find talking with clients but also us as an organisation fine in the different areas we activate. So how do you feel about it? What's your take?   Stuart Leo   I think COVID has accelerated, societal, economic, social, and geopolitical changes that were already in place. And what's happened is that sometimes the world changes and it's a bit like boiling a frog. If you have that phrase in the UK or the US, does that make sense? We don't have it. Okay, yeah. So when you boil the frog, you put a frog in the water and you start turning the heat up, and it gradually gets hotter and hotter and hotter until the frog boils. But the frog never knows it's boiling it so it never hops out of the water. That's kind of the point of the site. What's happened with COVID Is the water stopped getting slowly and gradually hotter. And it got hot, fast. And everybody's realised, oh, wow, the world really has changed. And the world of the market has changed so much in the last 1015 years. And this is an I want to get into a bit of detail here to answer your question. If we go back to refer to some of my notes, but if we go back to 2006, there's a publish a report published by brand Z, one of the WPS brand tracking groups, and they published the top five brands by market valuation. And they were Microsoft. Sort of, let's call it 62 odd billion General Electric Coca Cola, China Mobile and Marlboro cigarettes. But that just thinking for a moment, that's 2006. It's not that long ago. It's somewhat kind of I'm looking at you thinking then you're probably still in school. But that's that could sound offensive, but you're motivating University.    Andrei Tiu   Yeah. I was thinking about cigarettes and how I mean, you know, having Marlboro, one of the top six is like, wow, okay.   Stuart Leo   That's less than 20 years ago. So 2006, the top five brands, were Microsoft, GE, Coca Cola, China, mobile, and Melbourne. Fast forward five years. And I think these were the five years in Marketing Land that started to transform everything. Facebook was founded, oh, four, iPhone came out in oh seven. So between 2006 and 2012, had this rapid takeoff. The top five biggest brands in 2012. Apple, at 193 billion, followed by IBM, followed by Google, followed by McDonald's, he comes Microsoft, let's fast forward another five years, as societal change is accelerating. What are our five biggest brands in the world, Google, Apple, Microsoft, Amazon, Facebook, I should go and check their most recent because I probably just published last year, early this year, the last five? And you're probably going to see a Tik Tok in there, maybe a Tesla. The point here is if we look at those brands in 2006, that were the biggest brands in the world. And we look at those brands in 2017 that was the biggest brand in the world, you know what's changed. And the biggest change is, is a digital revolution, a new way of working. And so this, this new way of working, a new way of living, has transformed our traditional brand landscape in terms of value. And that has transformed the way we work we have absolutely moved from an industrialised economy to a services economy to an experiential economy, which a couple of economic riders published a book in the 90s called the experience economy. And that has happened that and we see that in brands today. And so it experiences economy. It's a very different way of working. I think it was culture out last week, released their latest report on hybrid and working from home. I think the number was about 88% preference for working from home, or at worst hybrid across employees across the western world. That isn't an astonishing stat. headlines coming out today. Eric Schmidt, former CEO and current chairman of Google, I'm a traditionalist. And in fact, I took a screenshot of this thinking about this podcast that I would be I'd be on and have a listen to this. This is an amazing quote from Eric Schmidt. I'll just literally open it up right now. X, Google CEO, Eric Schmidt on why in office work is better. I don't know how you build great management virtually. Now if that doesn't sound like a dinosaur running one of the world's biggest technology companies. We are in the next evolution and revolution. These were the guys that revolutionised it 10-15 years ago. The market is saying 88% prefer working from home or hybrid and the chairman of one of the world's biggest technology companies is saying Ireland, how you build great management virtually everybody gets back into the office? Can you see the context here?   Andrei Tiu   There's a new wave coming.   Stuart Leo   Coming? It's here man. And some of the biggest and best strategic leaders of the last wave are still holding on to the last wave going, how's this gonna work. And so this affects how we think, how we plan how we execute. And, and so we are in a world that is different. And we've got to pick up some tools and some thinking a little bit like what the British military did and think differently. I'll give you an example of strategic planning, and decision making. The most common methodology and strategic planning decision making for organisations in the 20th century was a thing called the balanced scorecard. You've probably as marketers, we're probably provided data up into it. You know, classic vision, mission values, a bunch of strategic KPIs balanced scorecard, the world is stable, everything's organised, let's balance. Okay, when was the last time you had perfect balance inside an organisation? You know, that's, that's we're going back a generation or two now. So balance isn't the thing we should be striving for isn't. What we should be striving for, is the capacity to be adaptive and agile in order to achieve goals and outcomes. Regardless of the balance, that we've got to adjust and move along the way, you know, one of my favourite quotes from one of the old 1970s motivational speakers a guy called Zig Ziglar was it doesn't matter the way the wind blows, it matters how you set the sails. And I still think that's so powerful years later. Because as marketers, we were very good at zigging and zagging. We're very good at tactically moving and moving around. And that is a skill that is needed today, what we have to learn how to do is to shift from the thinking of a world that is stable, where we can plan three, five and 10 years ahead and work backwards from that and say, right, I've got to flip that on its head. In the old way, we'd write a five-year vision or a 10-year plan. And we'd work backwards saying, Okay, if we've got to be there in 10 years, then let's, we've got to be there in eight years, and there in five years. And except, well, that's, that's ridiculous. Most people probably can't work out where they want to be in six months in the current climate. So what you've got to do it, you've got to say, well, maybe in three to five years, a goal where we could be looks amazing, looks like this. But you know what? Now we're not going to worry about where we need to be in two years, we're just going to worry about where we need to be in 12 weeks or 24 weeks. What have we got to do now, that puts us in the best position in 12 or 24 weeks to say, what have we got to do now, in order to get to that thing in two or three years' time? Does that make sense?   Andrei Tiu   I was hoping you say that, because this is exactly what we are, you know, I will go in the marketing sort of perspective now. Just to match it with your business approach as well. This is exactly what we were talking about with most of our clients because it's so uncertain like nobody was expecting war, when COVID was, seemingly coming to an end. So you know, you can't really count on much these days, especially when it's so much at stake - long term. So the best you can do is just make sure you get the most out of the current situation. And then you know, as you navigate well   Stuart Leo   But that doesn't mean we throw away principles and how we work together. In fact, those things matter more. So what we've got to do as marketers go, I probably can't write you a one or two-year marketing strategy. But I could put a strategic goal in place for one or two years. And what I can tell you is how we can build an operating rhythm to make effective decisions based on data on whatever the cycle is, we need to operate on weekly, monthly, daily, whatever it's going to look like, starting with quarterly as a marketing operation. What are we going to achieve in the next 12 weeks that get our organisation to the best possible position? Awesome, let's do that. And every week, let's turn the sales to getting there. And so we need to design a way of doing that together. We need to think about the way we work together more than the things we want to achieve together. That's a big difference. In the old way, we'd think about more with thinking more about what we wanted to achieve together and less about how we had worked together. Because the world was kind of stable. And we could, we could apply the same rules that work last decade to the next decade, that don't exist today, we've actually got to get smaller, in order to get bigger, we've actually got to get deeper together in order to achieve greater things. Because we need to learn how to work well together because Long gone are the days of one market have been able to do everything, you have to have collaborative, internal and external hybrid teams functioning well together, which means you've got to step back. And the most important thing a good marketing leader can do today is to define how will we work together so that when we get on the field of play, we can adapt. And if we have that operating rhythm in place, okay, for what happens, will happen, we know how to come together and make decisions.   Andrei Tiu   It also partly answered the second question that I had, which was around building resilience in this type of business, you know, in a world scenario. So if we were to sum our discussion up to a couple of actionable points that people listening today, can think about or maybe even implement in their routine, or in their approach to planning to help them be more resilient when it comes to unexpected changes or medium-term planning? What would they get from your perspective?   Stuart Leo   Yeah, 100%. From my perspective, it's the operating cycle, and disciplines you put in place to gather the inputs required for decision making, have that decision-making process and execute those actions, and then rinse and repeat that cycle, which that's what we'd call an operating rhythm. And so the most practical thing you can do is think about that. I'll give you an example of somebody working recently in the tourism space. And they, they said, Okay, realistically, we work on a monthly cycle, thinking about forwarding bookings of 30 days for not sold, we can affect decisions in consumers and buyers, over that 30 day period through incentives, value adds packages, increasing spend, etc. Okay, so we need to actually have a 30-day cycle, where we're thinking about forwarding bookings and turning up the volume and the dials around multiple countries on how we execute that as a team. So if we can see that asset a in England is down and asset B in the United States is up, we need to turn the dial up on England and down on the US, you can get see where I'm going. We need a way of connecting revenue and operations management, marketing, digital media, we've got to have a way of working together that comes together every week or fortnight with a set of data inputs that we can make decisions around that just make sense is the way we work. Or the tactical execution, the thinking the strategy, excellent, that's going to happen there. So one of the most important things you can do to build resilience is to build a system. So my favourite analogy story on this is just a couple of months ago, I was watching something that must have been Facebook feed they go. And there's a NASA scientist up in the International Space Station. And he said he's taking questions from school students. And the question was what, what stops the International Space Station from, you know if something hits a bit of space junk or what stops it from bouncing off into space? And there is kind of simplistically two things. One, it's the Earth's orbit and the gravity that holds towards Earth. But what stops it from spinning wildly? Like it's a pretty big machine up there? What stops wobbling on that orbit? And explain the science of a gyroscope. And so he held up a little model of the space station, here's my Apple iPad pen. Let's pretend this is a gyroscope. There's a rod that a core and there's a space station wrapping around it. And he goes look, and he's in zero gravity if I hold this up, and he could take his hand off it because he was in zero gravity. I'm not so I'll use my other hand. And he goes if I tap this gyroscope like this tap in zero gravity, that little tap causes it to spin wildly off into space. You know, all are the scenes we saw in the movie Gravity with George Clooney and whoever. But he said let me Activate the gyroscope, any of the metal gyroscopes the core as marketers, we all know gyroscopes. That's what keeps the camera stable. When we were filming, he pulled the little cord and the gyroscope activated. And he goes, let me do it again. And he holds up a gyroscope, let me tap it and he just taps it, tap, the same tap just moves slightly. And he goes, Look, I can change the axis. And he goes, I'll tap it again, taps it, and it just moves, but it doesn't change access. He said the gyroscope is the cycle, the strength in the core spinning, that when change happens, doesn't send the space station off into chaos. And I think you're about to connect the dots here, if not already, the operating rhythm you put into your decision making cycles, is the core is the gyroscope holding your organisation together building resilience, so that if you know how to come together and make decisions in the face of change, then change can happen without causing you to spin off into chaos.    Andrei Tiu   Very good analogy. Very good.   Stuart Leo   The and I bet there are marketers listening to this, that, you know, put a campaign plan together. And three days later in walks, the CEO said, Oh, we're going to do this and it changes. And so you go and start working on something else, oh, we've got to do this, and it changes. And so you've got decisions being made outside of an operating rhythm, uncoordinated, creating chaos, with no stability and structure. That's not resilience. Resilience comes from this cycle, of the core structure. So the greatest thing we can do as marketing leaders is to figure out what that core is, how do we make decisions? How do we start that spinning cycle, if there are 12 weeks in a year, and it's we're going to have that spinning cycle on a monthly cycle, we've spent that 12 times that's a hell of a lot better than once writing one marketing plan, isn't it? Sometimes it's a fortnight. So if you can spin that more often in your organisation with stability, and you can bounce off decisions and come back and bounce off more decisions, you can sustain change. And that's exactly what the British military did with these seven questions. They developed a leadership and decision making methodology that was cyclical, continuous, and created stability, for change to happen. Because change can only happen on a foundation of stability. It cannot happen on a foundation of constant change. That's instability. Does that make sense? So we have to as marketers, in this world of chaos and change, come back in and develop that core for our businesses, because that's our job as marketers, we have to go out and communicate, launch products affect change. And the great companies do this. Look at Apple. Every March, every September, drop a July Developers Conference in the middle there, there's a structure, there's an operating rhythm, we're going to launch software in March, we're going to launch the product in September, we're gonna get our partners together in July, we're gonna hang out a year off, that doesn't work. Heck, yeah, it works. Just look at the way they launch products. So the best thing you can do as a strategic marketing leader works out how to build that resilience.   Andrei Tiu   I love how we made a full circle here and how you get back to the initial story. Very good analogy as well. And I think this is a great insight for every, you know, just to wrap up all of our discussion into a couple of action, actionable points. I very much agree with you. This is also what we tried to do internally as well, trying to be able to make decisions more often and review the strategy a bit more often. And guys, for you tuning in that maybe are depending on more people to make such decisions or such evaluations, probably as you are saying a good place to start to be just to make sure that everybody's on the same page, there is a good feedback loop in place internally. And then you can sync upon making these types of strategic decisions as you implement and as you encounter changes in the economic space or political or anything that might affect great stuff, Stuart. As we are getting close to the end of this episode. What gets you excited for the coming weeks months? What are you guys planning with the business? Any good advice or insights that you'd like to share with our listeners?   Stuart Leo   I'm a product guy, I love making products in our world, that's digital products and software tools and new features. So we've got some pretty exciting stuff coming up over the next quarter or two. Which if I told you I'd have to kill you so I want to talk about but you know, I What gets me excited. And is the thinking we can do as marketers and all include me as a marketer in this because we all are around, where's the opportunity? Where's the pain? How can we create something that solves that for a customer, and creates value for them? And when you can build those kinds of products, whether you're in tourism or property or professional services, or software and tech, it's the same thing. And, and that's what gets me out of bed. That's, that's what I love to play in, almost to the detriment sometimes. So yeah, I get excited about those things. We're launching, some new products within our platform. So that effectively features I'm also excited, to be honest, there's a lot of change, and there's a lot of chaos in this world. But that doesn't mean we have to be fearful. You know, courage is not the absence of fear. Courage is the ability to make decisions in moments of fear and take action on them. And so I think, these are the times as humans as people, as colleagues, as friends, as patriots, we step back and we go, You know what, building good businesses matters. It builds good outcomes in society. Good products, make people's lives better, and people's lives are better. They, tend not to fight with each other. That's a good thing. So we as business owners, leaders, and marketers, actually need to have the courage to wisely take the next investments into the next into these next waves into this next period of change. And our forefathers did it. You go back to the 1920s, the 1930s 40s 50s 60s. This isn't new. It's what they say about history, the best thing we know about history isn't the repeats, sadly. And so we have to look forward into the future with a good dose of boldness and courage and go yeah, these, this isn't insurmountable, this is winnable, this is over comparable. Let's figure out how to do it. And that I think is exciting. Because that is why marketers were born under the face of this earth. Because you guys are the problems. solvers, the creative thinking is in the innovators, inside the company. Everybody else's counting numbers, putting widgets together, markets have the best job in the world go and do the best way possible.   Andrei Tiu   Great stuff, okay. And as waymaker, I know you guys have a free trial as well if there are people on the show that would like to see more of what you do, and maybe start using the tools that you make available.   Stuart Leo   Of course, yeah, shameless plug, let's go. If you're somebody, thinking of becoming a coach or a consultant, talk to us about an amazing partner programme. If it's somebody who is a coach or consultant, and you're looking to improve the way you do that, save a lot of time create a lot of value, and increased customer lifetime value, then we help with that. And if you're a marketer, or a business leader going actually what you're talking about makes a lot of sense. How can we do that in our organisation? Just go and take a free trial, spin up the diagnostic, ask and answer several questions, and see where you land. Reach out to me, I'll connect you with our team. We'd love to help you.   Andrei Tiu   Thanks so much, Stuart! Guys, you'll have the links to all the platforms, including Stuart's LinkedIn profile as well. Stuart, if that's okay with you, for people to link in with you directly.   Stuart Leo   I suck at socials. But I purposely manage my LinkedIn. So if you connect with me on LinkedIn, or connect with you, if you message me, I'll respond. And if you got a question, I'll answer it if I can. Doesn't have to be about, you know, buying stuff from us. But if I can put it in the right direction, I will. So reach out, say hi.   Andrei Tiu   Appreciate it. Man. This was a great pleasure having the discussion with you. It's midday here. So this was better than the coffee   Stuart Leo   Andrei, thanks so much for having me. And wish you the very best with the podcast. It's been a joy.   Andrei Tiu   Same here. Thank you so much for all the insight. Guys, as always, thank you for tuning in and for staying with us until the end. For any questions feel free to pop us an email, write us to write, Stuart as well. Check out waymaker. And until next time, take care. Take action and looking forward to seeing you soon. 

28/04/2022 • 50:28

Join Andrei and our guest on today’s episode, Vlad Faraon, as they will be discussing building and launching successful blockchain projects, from the idea to the growth through marketing and communities. Vlad is the Co-Founder and CBO of Coreto, a project that aims to be THE benchmark of trust and performance in the crypto and blockchain space.    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐕𝐥𝐚𝐝:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: www.coreto.io 𝑉𝑙𝑎𝑑 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/vladfaraon/   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro    𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox  Episode transcript:    Andrei Tiu   Hi there! This is Andrei and you are on an episode of The Marketing Innovation podcast show. Our special guest today is Vlad Faraon, who is the co-founder and CEO of Coreto. A blockchain project that aims to be THE benchmark of trust and performance in the crypto and blockchain space. Today, we'll discuss building and launching successful blockchain projects from idea to growth through marketing and communities. So without further ado, Vlad, it's a pleasure to meet again and a pleasure to have you on the show. How are you? How's the day going? And how's the market at the moment?   Vlad   Yeah, hi, Andrei. Thank you for the introduction. Really happy to be here. I'm really excited as well to talk about blockchain, talk about Coreto. It's been a long day up to this point, but I still have some energy, I will always have the energy to talk about what we are building. The markets are looking good. If you are too, if you are to have a look at the charts, it looks promising you are on the right track. But we will get there I believe in our on our call right here.   Andrei Tiu   Nice. Nice, nice. Okay. Yeah, I know you guys have a lot of things cooking with the project as well. So maybe we'll touch on some of those as much as you want to share. I won't be very pushy. But yeah, I think just to get started and for the audience to get to know you a little bit as a person as well as to get a feel about the project and potentially as well as the blockchain space in general, since many of the people that tuned in today might not be very much into the space, although I know that many of us here on the podcast are interested about the blockchain space, and we have previous episodes. So I think this would be a great opportunity for us to get a bit of insight from you, since you've been here from you know, like for a very long while. And you also have the history of building Colorado and interacting with a lot of projects as well as with a lot of marketing influencers, people, and communities. So exciting times. But first things first. What's your story? And how did you go into the space? How did crypto come about?   Vlad   Well, first, like you said, Yes, my name is blood. I am 38 years old, still young, still in power? I said Yes, exactly. So I am in crypto since 2017, early 2017, something like that. Previously, I spent my last 1416 years in corporate business development. And to be honest, I got sick and tired to be sick and tired. Although  I love big companies, especially big tech companies, as we see that they constantly evolve and develop a lot of useful apps or platforms that we are all using. When I came into when I discovered Well, I know about blockchain, I believe, since 2013 2014, something like that. I had some friends that were mining Bitcoin. And they told me about Bitcoin told me the idea of decentralisation. But at that point, my mind was in a totally different place than right now. So of course, like I believe a lot of people did back then I just ignored them and said, Hey, what's this? Nobody's gonna use that what are you going to do a bit and so on and so forth. But fast forward a bit to 2016? Again, because my friends were keep telling me about Bitcoin and decentralisation, I said okay, let me look into this already, this base was beginning to get some traction going. So, when I started looking into it more, more carefully, I saw the potential of the technology. So first, I saw the benefits of a decentralised network then I saw the idea of not having a central entity. And I will not go too much into a basic description of what Bitcoin or decentralisation is, there is a lot of useful info online. But I got into more in-depth somewhere closer to meet and 2017 so that means that I kind of got on the initial Ico boom. That was the period when crypto winter Bit more mainstream. Now, I will be honest. And I will tell you that at that time, I was just like any other new retail investor coming into this space. That means I had low financial literacy, I had lower knowledge about how to invest and how to determine if a project is good or not. So I kind of went with the crowd, which means that I went on Twitter, also known as crypto Twitter. I went to telegram groups, I even joined some paid channels, all with the idea of finding the quickest route to success. Of course, that ended up bad, because back then, and, I saw that it's still the same issue right now is that you do not know how to start. Where do you start when you want to start? Who whose opinion should you follow when you start when you know nothing? Okay, so you try to find those guys that maybe are in this space for a longer time. Or maybe you can find some way in which you can determine those individuals' knowledge.   Andrei Tiu   So basically, what gives those people credentials to talk about creating? Yeah, exactly.   Vlad So just like that, I started finding. So I just started to look for individuals that would look like they know what they were talking about. So when everything was blooming, are booming. At the end of 2017, I got some good investments along the way, I also began to understand even more in-depth how blockchain works and the other thing. And then when 2018 came, right before the bear market began, some of my investments started to go down the road as in going slowly, slowly, minus 20 minus 30, minus 40. And I began to question myself, Oh, how did I get into these projects? I even got scammed. How did I end up investing in such poor projects? And my conclusion was that I follow the wrong people. I based my investment decisions were based on the number of followers a particular individual had, I was very, it was very hard for me to identify a track record of that guy's performance, and past performance. So this was also the time when the idea of Coreto came to mind. In so summer of 2018 and 2019, I sat down with Justina Justina, who is my partner, both in life and also in business. She already was a successful entrepreneur she had to one of the first digital agencies in Romania. So let's say that she had a passion for design and a passion for developing growing debt in general. So after a lot of brainstorming hours, the conclusion was that the problem in the space at that time is that there is no place where you can evaluate the people that are talking about crypto investments, all of them are stating this is not financial advice. But at the same time, it's exactly what they are doing.   Andrei Tiu   So if anything, sorry, for interrupting, but if anything, I think just got worse as the industry evolved, and the crypto became more, you know, adopted, because there's more and more people and everybody that has, you know, one successful investment. Oh, let me tell you how to do it. This is the project I'm following. These are my top 10 things. No.   Vlad   I was full of videos, Top three coins to invest in. Top 10 coins to invest top five coins that are going to the moon. Yeah, so so then we said okay, it's clear that it would be very useful for the retail investor to have a platform on which people content creators that are joining can prove their worth can prove their knowledge. And how could they do that? Well, they could do that by being more transparent with how they work and being more good Let's say they should give more regarding their knowledge, applied knowledge. And this is the way that Coreto came to life Coreto comes from a community reward token. And the same time Coreto in Portuguese means a bandstand. So, this was a nice coincidence, because if we will, if you are to go even more into branding itself, we would say that we can give the stage for content creators and for influencers, to prove their worth, okay to perform for the audience, and the audience will reward them by applause, or booing, get off the stage, you know, nothing. Okay. So, and then we said, okay, so there are, it's clear that this industry, just because it, there is a lot of money in it, and let's not hide behind the finger. But that's the truth in crypto, there is a lot of money to be made. But at the same time, there is a lot of money to be lost. Especially if like we were back then at the beginning of the road, there is a saying in crypto that says never invest more than you are willing to lose. We all say but nobody. Myself included. Yes. So fast things forward. In 2020, Autumn 2020, we decided to go live. So it's when we started to look for ways to promote our project to spread the word exactly about what we are trying to build and what we're trying to do and how. And it was the first time that I was in direct content contact by being on the other side of the fence, I was not just a retail investor looking for projects, I was a project of I was a project looking for investors and looking channels in which I could fairly promote and fairly send out my message and our vision and what we want to do and want to build.   Andrei Tiu   I will not make this a long parenthesis but I think it's relevant to the journey. For people out there that maybe have an idea in blockchain, and want to bring it to life. Or maybe they are, you know, setting up the team. What was your journey in setting up the team and creating this core group of people that have built Coreto then?   Vlad   Well, our core team is made up of four people. Me and Iustina - are the founders. And then we have Vali who is our head of design. And Andrei, who is our head of development. Andre goes back with just enough since the beginning of their time. So they have a long history of working together. They are very compatible in terms of ideas and mindset. So it was very easy for us to send him our idea of what we wanted this platform to do in the end result. And so Andre worked with Justina for more than seven, eight years, something like that, along the way King barley, also the from the agency time. And what we love about volley is that he works very fast. And he does not need a very big brief. So he understands very well, the concept, and very quickly. And that's very important because there's one thing in crypto, which is you need to move fast. There was a saying that one day in crypto is like one month in the real world. So yeah, so this is how we put together the basic theme, the initial theme, and then we outsource part of the development. And in April 2021, we managed to launch our closed alpha version of the platform up to that point. Up to that point. I will get back to how I do the initial idea. Then we're now in the position in which we had to find the right marketing agency to support us although we all have a background in the digital world. It's something else to build for yourself. Sometimes you are very picky in your ideas, you are more of a perfectionist. So we tried to find someone who whether they were freelancers or whether they were agencies that could understand. First, they had to understand what we are building. This was one of the problems that we came across was that everybody was saying, Yeah, we will do A, B, C. D. Sure, very fast. We know how to do it. We did it before we'll do it again. But they did not understand our core values. Having in mind that the main use case for Coreto and its core values are based on transparency on trust in building trust itself. We couldn't use the type of marketing that is, unfortunately, right now being used in crypto, which is a lot of shilling. Are you familiar with the term Schilling in the industry?   Andrei Tiu   I am, but let's explain it to everybody.    Vlad   In short, you see this mouse, the mouse is the best. What makes it the best I say so. So I'm shilling this mouse. And just like me, there are other 1020 30 so-called influencers that are saying the same. And they are getting paid by the manufacturer of this mouse to say that it's the best. And what's so good about it? Well, it has a scroll. Well, this crawl is so smooth. Oh my god is the best mouse ever. So this is something that is happening right now with most of the projects out there. Influencers, unfortunate, unfortunately, a lot of them are getting paid ridiculous sums of money. And the project themselves have no way in which they can track a return on investment. Very few are doing any due diligence on the price of those projects. So that's a big no-no in our book. So we did a lot of tests that were destined to fail. We also ended up paying a lot of money for very low-quality work.   Andrei Tiu   That was in your trying to shape up your marketing, right as a project, initially, when you're setting up.   Vlad   In the project, we're trying to identify the right individuals to work with to find those professionals that are, unfortunately, again, few professionals in this industry and those that are present. Just because they know that in crypto, there is a lot of money. They have huge fees that do not that have a structure. To give you an example, there are some that charge for just the basic ama sounds like five 6000 euros now. It's an AMA okay, but I have 100,000 followers, okay, but how can you prove that those guys are really following you because you are worth being followed? Or they are fake accounts, or they are just in it for airdrops or bounty hunters or sorcerer and so far. And to get back to your initial question. If you guys out there, want to build a project on blockchain. First things first, you have to really look into your product. And, of course, the same questions that need to be answered, answered, If you want to launch it in a traditional industry or if it's for blockchain, they are the same, which is, is it useful? Is it needed? What problems does it solve? What's the def and does it need the blockchain or not? After you have that in mind and said even if you are still at the idea stage, you have to put together your team of course. And then only then try to move into finding some marketing partners. There is a plus right now that there are a lot of Launchpad projects out there. And these Launchpad projects, what they do is that they already have a community behind them or the investors and they can help you out, but all of your ideas on paper, then help you spread the word about your projects inside their community. And with the help of their community, you can have some initial funding to get you started. Once you get started, and once you also your product begins to have a shape to get shaped to get in shape to do whether it's an MVP or an alpha stage, then you can boost your marketing moves in such a way to attract institutional investors. Because there are a lot of institutional investors that are now into crypto because like I said before, there is a lot of money here. And of course, Wall Street is not staying away from money ever. But also you have to be careful. Who do you partner with? Up to this point, we refused any institutional investments, because we wanted to have full control of how we build the direction that the project wants to go. We are strong believers in lean startups. Rather than building on hype and selling false dreams. This is a way that we gained the trust of our community. We were transparent. We are all public. We are not anonymous. So we are transparent. We always kept our promises. We are always under-promise and over-deliver. But just like in any tech startup, there are also a lot of bumps along the way. So we were sure we had to push our deadlines. We had to modify our roadmap twice up to this point. These are things that are normal when dealing with building a tech product or software product   Andrei Tiu   Of course and mainly in a fast-moving industry such as crypto. I mean, it would be an issue if those things wouldn't occur, right?    Vlad   There are a lot of projects that along the way they had to adapt. And so did we, when we first started, there weren't so many options, or let's say, Blockchain protocols out there, or there weren't so we didn't identify the right trends. Well, that is one thing that I'm proud of is that even now after two years, our product is still needed. The issues are the same, which is it's very hard for crypto enthusiasts to identify the right projects or the right people to follow to find educational materials, quality materials, easily organised and with a good user interface.   Andrei Tiu   So if you were to articulate what Coreto does within one meeting, what does Coreto do in one minute?   Vlad   Okay, so just as I said, Coreto also means the bandstand. So we are building the stage in which content creators, are not afraid to be transparent with their knowledge and with their portfolios, and also with their own trading. They are not afraid to put it out there and say, Hey, this is what I'm doing. This is my past performance. You can follow me or not, but I'm doing it for myself, we are building a platform that wants to be fun. We are building a platform that is intended to also be engaging with the community because we are building our own community at the beginning right now. But we plan to open the doors and if we have time, I'll talk about that as well. So we are building the stage for you, the content creator for you, the trader, if you are bold enough, come on, collect on building your profile, post your content, and then our users' followers, your followers and so on and so forth. They will have other metrics to decide if you are worth being followed or not other than just your number of followers on Twitter or in your telegram groups. So we are helping the content creators prove their worth and the knowledge   Andrei Tiu   Those people that are analysing the projects right?    Vlad   Yes. We are helping the retail investor, so to say, to identify those sources that work being followed. And we are also helping the project teams themselves, to reach new communities to help them build awareness around the project, to also claim on the official page on Coreto and directly interact with the community that is being built here. And also have a place where they can find content creators whose history can be verified. In short, we want to be the main go-to platform when it comes to due diligence, whether you're doing due diligence on projects, on your next trade or on which influencer or Trader deserves to be followed.    Andrei Tiu   One measure here for the people that maybe are tuning in today, but are not active investors, or maybe happened in occurred, like these struggles haven't occurred to them yet, because they weren't active in themselves in the crypto space. Basically, one thing that I know Coreto does, and I think it's really cool. And He does that by using Blockchain. So you mentioned blood that is verifiable and their experience and expertise. Anybody can go and look at their performance in the past and say, Okay, this guy's legit, or this guy doesn't really know what he's talking about. Basically, Coreto is using Blockchain so that it can track how many times people were right in the predictions that they were putting forward.   Vlad   In time, if let's say you are a content creator, and you love doing trading, maybe you don't necessarily share your trades with the idea of building a following. You just share them because you yourself are now a successful trader, and you like the crypto communities and you want to give back in a way or not. And what we do is that your entire track record, we stored it on the blockchain so that it's immutable right now over there. And it's also transparent because this is another issue that we came across. And I'm sure I'm not the only one is that guys posting on Twitter or on Telegram, something about a new project or an existing project and potential I know, Bitcoin trade, that opinion is being lost in the newsfeed or even worse, it can be deleted, if it went south, or this is most of the cases, if they get it right, they will praise themselves, oh my God, how much they will praise and says, Look how good I am. Look how much money you could have done with my code, join my pain, my paid group and I will make you rich, no, that will not happen. Okay, so there is no easy way to do well, actually encrypted there is a get rich, fast way. But it's not necessarily the right way. So that's why we aim and we work on building a crypto reputation. This is exactly what we are doing. And our future plans are to take our algorithms of reputation building and implement them into third parties platforms. And up to this point, there is one partner that we can freely speak about. There is one forward protocol, they are called and they are building courses. We've also been in a lot of fields. And through our help, we will help them build the reputation of their content creators and of their teachers, let's say based on how their community interacted with their content based on their feedback based on real-life use cases, and so on and so forth. This is something still in development. But we are very eager because they were the ones that approached us. And they were just the first we are also in talks with other two big projects but can say more now. But yeah, our announcement channels and new news will come.   Andrei Tiu   I know one of them. I mean who it might. You guys follow Coreto will have the links in the description of these episodes. So there's a couple of things cooking there. Also marketing-wise. So I don't know, Vlad if you are up for it. We can look at what you guys were doing lately and some of the plans that you have for the future. Also, a couple of announcements that I know are cooking in the background. So maybe if you want to share a bit of that, just to get give people a feel of how Korea has evolved. So from when you were having those initial marketing activities, so fundraising and then launching the platform in closed alpha, how did the product evolve? And maybe, what should somebody consider when it comes apart from the delays? And obviously, the things that have to do with developing the product in itself? I think it is super important to note that Corrado is actually one of those projects that is life now. So people can actually go in and they can be active on the platform, there is a community around it. But moreover, how are you looking to scale things up, as we were talking, about at the beginning of this episode, briefly, the market seems to be favourable now. So it may be a good time to actually, together with, in this case, correct, or there's going to be a lot of other projects that will claim to be the best, and they will claim to, you know, be the next big thing. So even more than maybe a couple of months ago, people will need, they'll want to get into the space will need to be able to research. And then, of course, it's an opportunity for careers to be there to help them research better in the projects that they want to get into. So what are you guys planning now for growth?   Vlad   Up to this point, we had a private talk earlier today, and I was we're talking about what is the crypto investor type as a person? And, unfortunately, more than 70 80% of the people that are into crypto give to don't give that much importance to what is that project actually building? They just want to invest $100 now and maybe tomorrow have 1000. We also had that type of user on Quora. They were they did not understand why don't we do marketing like other projects do, which means a lot of hype, and a lot of influencers that are talking about us. A lot of bad, no promises, we're gonna do that. We're gonna do that when we talk about price. Talk about nice changes. So we had a totally different approach on that. We wanted, as I told you to have a Lean Startup, which means that our marketing efforts weren't that much focused on hyping the idea of Pareto, we wanted to keep our heads down and build. It was what we did. The committee that we have right now understood that, and we have people with us, even from the beginning of time, that understood the concept understood our vision, and also understood our way of doing things. And this was by being transparent. By always being in the community and talking with them. It was how we managed to gain the trust. And now that we have a product that, as you said, it's life and it's launched, although it's in closed, closed alpha, it means that you can join only by having your sport reserved on a whitelist. And we periodically onboard users because we use their feedback and a lot of their feedback to improve our product. So the point that we are now we are even closer to a better launch. But up to that point, we want to open up the gates a bit for coding, we want a bit more people to come to see it, to test it to see its advantages. And we thought of doing that by launching a referral programme. The referral programme is somehow a basic marketing tool, but it's very powerful. Because through the word of mouth and just through a referral link, you can organically grow much faster. So this is one feature that we're about to launch in the coming weeks. So up to this point, we kept our heads down and worked. We improved our product. We have now somewhere close to 2000 users, early adopters that are using and testing the platform. And very soon we are going to launch our referral programme. It might sound like it's the basic marketing move, but sometimes it's good to go Get to the basics because it will give you the best results. By always, we always know, tested. And we always listened to our community. It's also a way for which we can show them that their opinion is important. And their feedback is implemented. And we also actually have an exam there was one user that gave us feedback saying that, hey, it wouldn't be nice if I could have correct or something like my trading journal. And that was something that we will take and implement in the next updates in a way in which you can see exactly what was your journey up to this point, as a trader, you don't have to be an influencer, any user can create opinions on quality. But it's a way in which you can also track your growth. Am I a better trader now than I was a few months before? And Going back to marketing moves, we, as I said, we don't do necessarily what crypto does, and we want to take it slow and sometimes slow is good, and sometimes fastest, even better. So we try to combine these two.   Andrei Tiu   Yeah, actually, I think, this referral programme that you mentioned, it makes a lot of sense for the community, since you are a community fuelled type of project, having your friends there with you, you know, analysing or challenging yourself or each other on the platform and having this community feeling to it and the social element, which I know you guys are following through with until the end, I think it's that thing that can make it fun and makes a lot of sense to have it. So looking forward to that I guess he's going to be some incentives attached to the whole programme.   Vlad   Yes, if we are to speak, just briefly about the referral programme, we didn't want to build up a programme just like okay, here's my link, just subscribe, and get a discount maybe to some subscription-based content developed by a certain content creator. Being early in the platform right now, we did not yet publish the monetization modules for content creators. So that means we are still in the stage where you will benefit from Coreto through the learnings that it provides row. So basically, if I invite you, it will help me even more, if you do some tasks on the platform, one of the things that we are going to put a lot of effort into in the future is the gamification part. Everything has to be fun. In order, especially what we are building it's a community or based platform, it's a community-driven project as well. Word of mouth is very important. So if you are to go and talk to your friends about Coreto, it has to also be fun. So we'll put in place a lot of gamification mechanisms, one of them right now is already in place is one of the features that will help you build your reputation. It's called our staking of opinion pools. In short, you have an opinion, another guy has another opinion. Maybe I come along, and I do not agree with your own opinion. So we will create a pool of opinions based on a particular trade, and we'll let the market decide who's best insured. Okay, so like a trading challenge or something like that.   Andrei Tiu   Okay, so that sounds good. And then I'm just going through our discussion right now, what it seems to me is that the way that Coreto differentiates maybe from some of the other projects that are launching or are just, you know, just not really adopted as a, at a very large scale is that as opposed to those projects that go for the approach of like the traditional crypto approach of having the influencers, do all the hype, sell the coins, etc, and then build the product or whatever that platform is this interview guys being built. Yeah, it seems as if you can just rock and roll then you necessarily need that many people to invest in the coin and so on. So this is cool. I think it's maybe you taking it a bit, not slow, but you taking the time to do the work before talking about the work rather than talking about the work before doing the work. puts you in a very nice spot and probably the people that you mentioned are with you from way back That's why they are still with you. So probably waiting for, you know, for you to talk a bit more broadly about what you're doing. And I think from that perspective, I think the referral programme would actually be nice because it will just enable people to work and see the utility of what you guys are doing at the moment.   Vlad   Exactly. We were very careful. Also, for our token, we wanted to give it use cases, not just a coin or a token that can be traded or exchanged. So it will have a lot of utility within the platform itself. And now, our committee or coding committee, they, of course, they also began to question, okay, when are you going to get out there and let people know about what you've been building, and we've won their respect and trust because we constantly delivered on our promises. And right now, we are also one of the strategies that we want to follow, is to reach out to certain content creators or traders that are not, let's say, they are not the tier one influence that they don't have hundreds of 1000s of followers because they will not be so willing to start joining to join a platform and start all over because everybody starts from scratch when they start on Coreto. So we'll be reaching out to certain content creators that we've been studying and we saw know, how they communicate and how they interact and what type of content they are putting out there. And we will be inviting them to claim as an official product profile on hereto. And that will also help them to bring their communities on board. And to prove them once again, although they may be they already done that, they cannot now prove through a clear track record stored on the blockchain, that what they are preaching is also what they are doing and using. So that will also come as a plus. And once that, people will get to see the utility and also the that it can be fun to learn that itself would be a catalyst for new or user onboard things.   Andrei Tiu   So going in, like judging from a marketing perspective than it can be, just to try to crystallise a bit in front of somebody that is maybe considering maybe they have this idea or are considering applying the blockchain technology to an idea that they had a business and they can see the utility of using Blockchain rather than not. So there are two popular approaches that they may go for one would be that of building the hype and just having the same community gathered, which is the root 90% of blockchain-based startups or businesses go for. And then using that money, whether that is from retail investors, private investors or investment groups, to build a product and to actually do the work and lounge properly. Or it can be the approach that you have, which would be the cloud, the more classical if you want a business approach, which is okay, let's build the product. And then let's market it and make it lousy to do a better fusers and then to the whole mass market. Right? These would be the two main approaches. Okay. But then, there's another thing that tends to be, you know, is not the right thing, but it happens. So many people use the price of a coin. I mean, every blockchain project has a coin. And then when people are looking at the projects available out there, maybe he tells investors looking to diversify their portfolios. Many of them follow the graphs of the coin, increasing in price or decreasing and, you know, judging a lot a project by that specific price and opportunity for growth and taxing their investment and so much, you mentioned just investing 100 today having 1000 Tomorrow, if not, I'm not happy with that. So how do you feel that impacted Coreto? Because obviously, it seems you didn't bring a lot of users and you didn't build that hybrid before building the project. That impact is a bit of fluctuation of the coin price I would imagine and also maybe where you are right now from a maturity standpoint as a project as opposed to other projects that are maybe in the same price ranges core.   Vlad   Yes, the way that your price charities look, it's important as well. If when you receive when you research for a project, of course, that you also there are two options, either the project is about to launch. So it's something like pre-launch. So there is no price history, or there is a project that you discovered in your own ways. And you are seeing its price chart. And if you see something like there is a flat and then is a bomb, and then a flat as a bomb that well, that's something that could lift up some question marks, but not in the wrong way in itself. So when you identify that type of a project, then you have to go more in-depth and search for the fundamentals of that project and see why. How can you explain that flatline and then just a few bumps, then you can, you can discover that the project was, wasn't marketed very much? And there are a limited number of holders, and there are so many trading volumes. But if you look in-depth, and you see that that particular project is about to launch certain features, or he's about to announce new partnerships, or it's just about to burst, well, that's the best time to get into. There is also something that if that particular project only has a few weeks or a month as history if it's a parabolic growth, and then it goes down. It's something that who would want to stay away, from because it means that that was a hyped project. And then the market itself did its job. And when self when you look into new projects, it's good to see the perspective to have a steady growth to see that it goes steady. But still, it's in an uptrend of price action. It's somewhere that we are at ourselves. So we did not focus on the price itself. A lot of users were constantly asking us why the price is not going up. Why aren't you going? Why are you constant? Well, it's because we do not want to hype the token based on false claims. So we want to prove that the product is good that is needed that it works, and then level up our marketing efforts. And that's the point that we are at right now, like I told you.   Andrei Tiu   So from the discussion that we had just before the show, I know that you mentioned the big focus over the next couple of weeks is going to be so you have the launches coming up the referral programme. And then there are another couple of features that you guys are working on for the platform in terms of marketing moves that are important being in this space right now be one the focus on community growth, so ensuring that you bring the right people into the project, not only the ones that look for the get rich, quick type of investment, but rather people that are interested in this, you know, the values that you shared, like transparency, and then traceability and so on. And people that will be able to benefit from the features that you make available in the platform, such as you know, staking of opinion polls, and sharing just information that is   Vlad   yeah, right now as Cornetto, although it's a search hub, it also works as a social platform. Of course, there is a lot of content that can be created either through posts, or social posts, articles, reviews, and so on. But from a marketing standard standpoint, we are now focusing on attracting quality users. At first, we want to focus on attracting quality traders and content creators, because they are the ones that will attract the retail investor, Indian. Being a social platform, of course, your user base is very important. It's one of the reasons that we did not start with one open as far as anybody could join. And we wanted to focus on having people that will test and that will provide feedback. Of course, we had a lot of people that joined and did nothing. Well, we got rid of those and we onboard new people in the stage that is about to unfold right now. We will reach out as I told you to certain content creators, invite them here give them certain perks of course, because what's in it for them in the end, and with their help and with the content that they're building, and also with the features that we're having, and the person to give me vacations and everything, it will make it fun for them to share their opinions on in the social media, whether it's Twitter, Facebook, Instagram, or Tiktok. It will, it will be like a snowball effect is all we all know the phrase build it and they will come? Well, although I do believe in it, it's also important to give them some boost to help them, to let them know that we've built it. And how can we do that other than through committees, as Coreto is built for crypto communities, it will help it it is also a way for which we are now looking to expand. So we are also searching for projects out there, whether they are already well-known projects are also our projects at the beginning of the road, they will go through our own due diligence because of course, we cannot partner up with somebody that we know it's not trustworthy. And how can you know that? Well, the first sign is are you public, or are you anonymous. It's not a rule of thumb that if you are anonymous, you also have bad intentions. But that's one of the first things that come to mind when people see an NFT or an emoji instead of a public profile page. Now, so to give it a wrap, it's like, we will use the power of community to spread the word about  Coreto, which is a community platform. Because we work for we It's why we are building we are building this because we went through the pain of being robbed, pooled beings can be taking better investment decisions. So at the end, when you yourself are working on solving a problem that you yourself encountered, and for all the feedback that we're getting, we can see that we are not the only ones. And there are a lot of statistics out there. And a lot of media saying that a lot of scammers in crypto are very dangerous is very risky is very volatile. It's something that through Coreto we want to do work on and to provide that needed help that everybody at the beginning of the road really needs.   Andrei Tiu   So, very good stuff looking forward to, you know, seeing the platform evolve, I've already made an account. So you probably already know that. So  I know it's working, I'm just cool. Looking forward to seeing a lot of activity there soon. Now, coming to the end of this episode. And I know you're a busy man as well. So I will let you go soon. But just want to pick your brains on a final thing. And that would be for the people out here that are you know, are building towards projects. What would be your top three tips or advice, pieces of advice that you'd give them when shaping up or launching potential blockchain projects.   Vlad   Now, after you get everything done in terms of your team, initially, maybe you find some advisors as well. It's really helpful to find people that are involved in the space that are connected. Networking is very important because it's the way that we will be able to build up partnerships. One thing that I like in crypto is that most projects are very open to partnering up if and this is very important. You bring value to the table. There are a lot of I see community partnerships. They do nothing they just say we partner up with x coin Congress. Okay, but how will X coin help me and how and how will my project help X coin so attending different crypto events. Luckily, now, face to face events are beginning again. So attending live events that will be first because it's a way in which it will be easier for you to network. Also, mingle, always be communicative. Always try to speak your mind in different ways. groups, it's the way that you will see that you can build relationships online. I mean, in the end, come on we are in 2020. Anybody can build up a relationship online. And especially if you find groups of founders of crypto project founders, and there are some out there picking their brains. Well, how did you do that? How did you do that? If I were to start over, it would be this is something that I would do more carefully and more thoroughly. And which is building a network. Just like in any industry, your network is very important. So once you have your network built, then start talking about your vision and your project and your ideas. Because by talking about it, you never know, who is whoever will have a moment like, Hey, I could really help out these guys. I really like their idea. And based on my experience, and the people that I know, I'm certain that I could really bring value to the project. So never be afraid to talk about what you are building. It's okay to have doubts, and it's okay to be unsecured. Again, that's the life of an entrepreneur. I, myself had my own. But thanks to my team, and thanks to the people that have my back. That is something that I managed to move past. And the third one, and I believe that once your project gets some traction, this is the most important one, do not believe everything that is promised to you by different service providers in this industry. There are a lot of scammers among service providers as well. There was one fun fact, there was one marketing agency and crypto marketing agency that did approach the approach us and they said, we can help you build your community, and we have a lot of experience. We've built hundreds of 1000s of communities, they build communities with hundreds of 1000s of users. Okay. And of course, my first question was, please share a portfolio. And I had a pleasant surprise to find our logo in their portfolio blog. And that was like, wow, we already do work together. And this is one case, and there are others that say, okay, I can get your project trending on different sites for the small fee of $5,000. Really, how will that help me to just bring some hype, it will just maybe bump my price a bit. But once those new users that are coming into my project will see that I still have some work to do until I will fully deliver my project. They will sell as fast as they bought in. So that's also a big no-no. So to sum it up, be very careful when people approach you offering services. Again, based on the network that you are building, use them to refer different service providers in the industry. Have in mind that crypto, the crypto industry, unfortunately, also attracts a lot of scammers. So you have to be very careful out there. Okay. And of course, it will be another one. Be careful what you're doing with your private keys. private keys to your wallet are very important. There is no I forgot my password button. There is nobody that can give your funds back. Okay, so this is something that really has to be careful on the security side of both of your platforms or your project or wherever you're building. Make sure that your security guy knows what he's doing. And also this part is also very important based on recommendations. Okay. So I believe this will be my three and a half vices.   Andrei Tiu   Let's move the last one to the first one.   Vlad   I think it's very important to always take care of your private feed. Never share.   Andrei Tiu   super glad it was great having you on the show. Thanks so much for being here. I know it's a busy time for you guys so appreciate you taking the time to come over. Really cool. Where people I mean what would be the best place obviously, I know you guys have the Telegram, and it's the place to be for following crypto projects. So your telegram we have here for people watching the show, it's t.me/coreto. For you guys tuning in for streaming platforms, you can find Coreto following this link. Vlad any other platforms that you think people would be worth following?   Vlad   My direct messages are always open.  I'm always active in our group, you can find us on our on Twitter, if you go on coreto.io, you will see in the footer, all of our social media groups and channels, you can contact me directly on Telegram, LinkedIn on Twitter. I like to talk. So I hope that if there is anyone out there that has any questions for me or is at the beginning of the road, I will be more than happy to give you some of my own insights. And if I do not know, I will do my best to recommend somebody that can help you in this journey.   Andrei Tiu   Appreciate it, and things. Finally, I know, we said we're gonna wrap it up. But I think these are relevant. So a question, can people now come on the platform, even if it's even if they need to be approved? It's open, right? So anybody can create an account if they want to first question. And the second is if people with projects are listening, and they would like to claim their project page, can they do that on Coreto? Or what would be the best approach to doing that?   Vlad   Right now, they cannot create the profile directly from coreto.io. What they can do now they can whitelist their username on reserve.coreto.io. And we will onboard them. This is now but once our referral programme will go live, maybe they will get an invite link from some of our existing users. So the answer to the first question is no, you cannot create a profile right now you need to reserve your spot and your user name using reserve.coreto.io. And the second question, the project module is still in development. But I would encourage any project out there to reach out to us and we can talk and see exactly what they are building and what their stage is in. And if we find synergy between us, we'll find a way in which we can work together in the future. That's for sure.   Andrei Tiu   Great stuff! Okay, Vlad, that was it. Thanks so much for being here today. Keep rocking it. and looking forward to catching up soon. Guys, thank you for staying with us till the end. Looking forward to your questions. If you have any as always, post them in the comments. If you're watching this on YouTube or otherwise, feel free to tag us DM us on social or write us at our email address. And as always, we'll be happy to answer as well as maybe you know if you need to put you in contact with Vlad although his DMS are always open so we will link those industries from the description of this episode as well and take care of your crypto investments.   Vlad   Always do your own research.    Andrei Tiu   Yes. Looking forward to catching up on the next episode.  

14/04/2022 • 64:13

Join Andrei and our guest on today’s episode, Mike Charalambous, as they will be discussing The Metaverse, NFTs, marketing in this upcoming realm, as well as opportunities for early adopter brands. Mike is the CEO of Threedium, one of London's leading 3D technology solutions for e-Comm, display and AR.    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐌𝐢𝐤𝐞:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: https://threedium.co.uk/ 𝑀𝑖𝑘𝑒: 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/mikechara/    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro    𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox  Episode transcript:    Andrei Tiu   Hi, there! This is Andrei, and you're on The Marketing Innovation Podcast Show. Our special guest today is Mike Charalambous, who is an old friend of mine, a serial entrepreneur and founder of Threedium, one of London's leading 3D technology solutions for e-Comm, display and AR. And today we'll discuss the metaverse, NFTs, marketing in this upcoming realm, as well as opportunities for early adopter brands. Mike, really nice catching up! It's been a while. How are you?   Mike   It's a pleasure, man. It's a pleasure. I think last time we were organising to catch up over beers in a physical bar, next time is going to be in a digital bar, in the metaverse. So times are changing fast.   Andrei Tiu   Yeah. See you at the central end? Actually, it's been a couple of years, maybe at least two since we last spoke. So that is sinking up, well not nice. But you thinking up with the start of the pandemic, and everything that came with that. And you have developed some really cool things meanwhile. I was following you mostly on LinkedIn and looking into what you guys were doing with Threedium. And I think this is going to be a really fun episode because it aligns very much with the specific of our episodes here on the podcast, which is getting our listeners closer to the innovation that is happening within the tech space and marketing specifically. And I think it's gonna be a lot of insight and learnings to take away for you guys out there that are looking to see any opportunities or are maybe interested in this web 3.0, the metaverse, NFTs and how the brands that you are marketing or your own companies can leverage the changing customer behaviour or, you know, this space in general. So, Mike, let's talk a bit about you. Let's introduce you to the audience. What's your story was story behind Threedium?   Mike   We started 3d zoom over beers and nachos in a nice diner in London. But rewinding back, I was very much involved in the consumer electronics, and agency world back in the day. So I used to work with Nokia, on the tech scout team, finding different software and hardware,  solutions that could work for the Lumia phones. Then I changed shapes, I joined Wonder Man in WPP, we were still working with Nokia and some other consumer electronic companies, trying to support them on the brand strategy side about rolling different consumer products across different markets. And that's where we started seeing that e-Commerce, and in general, digital engagement was becoming very critical, very important for the brands. As a side hassle, we were meeting with a few friends, all of them were, experienced in different fields in their own ways. And we were thinking about ways to how we can further elevate the digital experience as to how brands can engage with users from a product display perspective, but also from creating commerce experiences that can elevate the purchase intention and trust for users to put their credit cards and buy products. So this is how Threedium was formed. With our mission to make 3D and AR solutions very much accessible to everybody to all sorts of different brands agencies, small to medium companies, to be able to to use them and elevate their, their commerce channels. Whether that is in e-Commerce or physical or omnichannel. Very recently, we also allow them to utilise them and distribute them within the metaverse. Threedium is a team of five founders. I'm one of the co-founders and the CEO of the company. Ever since the launch of the company in late 2017, we grew from a team of five to a team of 50 people. We are headquartered in London, but we also have offices in Serbia, Germany, and most recently in the US.   Andrei Tiu   Nice, that's a very nice growth there! What fueled it? Was it tapping into the sort of metaversy spectre? Or was it the adoption that fueled your fast growth?   Mike   I think ever since 2016 when e-commerce and mobile-commerce started to become important revenue and business drivers for the brands and retailers in general, we started seeing a much faster dependency on digital channels to be able to exist as brands and to increase market share. And this increased reliance on e-Commerce and mobile commerce allowed the brands to have much more available budgets to spend, invest and enhance their digital channels. But we are also seeing some tremendous talent being involved in this fault. So whole new eCommerce strategy. And we've seen some great teams being put in place from different brands, which helped to drive the adoption of new technologies, and more fascinating innovation in the space. So this is great foundation to see rapid evolution in eCommerce. And fast-forwarding from 2016 to 2020. We've been seeing brands slowly adopting 3D and immersive solutions to pilot a few of their product launches. But also the pandemic has massively, you know, escalated the need for digital transformation. So we've seen many, many brands putting digital transformation at the forefront of the strategy of their priorities. So eCommerce, mobile commerce, digital channels have been important elements that they had to further revolutionise in order to stay relevant in that ever-changing consumer, environment and ecosystem. We've seen massive adoption, acceleration of the need and use of immersive solutions, mainly 3D, because 3D is becoming an important component for creating digital assets, utilising in so many different ways for replacing physical products and the need to use physical products to create content, to sell products and to engage with users. As one can say, we were probably at the right time, in the right space, to get enough attention for all these big brands that they were looking to embrace 3D and immersive commerce solutions. So we had a product that was already quite advanced for its time, and it was able to cater to all these advanced and massive and scalable requirements that the brands, enterprises and agencies wanted at the time. And this is how we started rapidly gaining traction and market share. So right now in 2022, we have more than 3000 individual users, using our platform to create immersive continent solutions to top load and push up to their eCommerce channels. But also to use their physical channels as QR codes. We also have more than 40 enterprises across different verticals. Using our technology at scale, to innovate with their eCommerce, omnichannel and metaverse channels. All these users and enterprises are using our technology to be able to create 3D and AR product explorers 3D and AR configurators, 3D and AR display ads. And very recently, they're also using our platform to optimise their existing 3d models to create 3D metaverse ready, if you like, wearables and products, which they can then sell in the metaverse worlds directly to avatars. And as we typically say to our brands and partners, you create 3D once you use Threedium to sell it thrice. So it's the multiple ways in which they can benefit and utilise their assets and started seeing a great ROI across different channels using our engine. Some of the brands we work with include Diageo, Farfetch, a lot of brands from the LVMH group, some brands from the Richmond group. We also work closely with a lot of creative agencies and media agencies such as McCann and Wavemaker. And we have very strong partnerships with all different metaverse worlds such as Decentraland, Sandbox, Digital Village, and OPR.   Andrei Tiu   Very nice. To have like a smooth transition towards the metaverse because I really want us to get there. But just so we have a starting point, what's the most popular eCommerce solution that you or your clients use from what you guys offer?   Mike   Every six months the answer to this question changes. If you asked me that question a year ago, those would have probably been 3D configurators. A lot of the brands were looking to elevate their personalization experience on their eCommerce sites. So creating 3D configurators that will allow users to configure products in real-time, using 3D, using configuration techniques, really drove strong engagement and conversions for the brands. Then the more the brands kind of like mainstreamed the solution, they then started to see how they could elevate their product display pages, the so-called PDP pages. So they were using the platform to create different kinds of designs around 3D and AR viewers and explorers. So they were creating some interesting 3D viewers with different backgrounds and the ability to add hotspots around products so that they can create a more autonomous browsing experience for the users once they would land on the product page and explore the different products. And right now we're also seeing a lot of the brands coming to us asking they can use their 3D products to create 3D NFTs. But we're also seeing a massive request for brands to pilot their 3D products and sell them within the metaverse. It just changes every six months, depending on how much the brands are looking to innovate and push boundaries. We're seeing a huge uplift in the different solutions that one can use to generate from our engine.   Andrei Tiu   Great. Okay, so just to start a discussion on the metaverse and focus on the solutions that you guys are working on with the brands there. And then let's been some ideas on trends and changing customer behaviour and what's out there for brands that want to tap into this territory in terms of opportunities. First things first, just to make sure that everybody listening to us understands the terminology and we are good on that front. So what is the metaverse?   Mike   Well, I mean, that's a great question. With a not so straightforward answer. First and foremost, the metaverse can be anything for anyone, right? The Metaverse could be the moment that you go on to your mobile device and you immerse yourself in your screen and all of a sudden you forget everything around you and you're just scrolling and reading the news in your device. That's where you immerse yourself in a different kind of universe other than the one that you present right now. However, how we like to simplify the definition of the metaverse as to how it's shaping up right now through all these different news and publications people are reading. The Metaverse is basically the era where consumers and users and individuals like you and me are ready to spend $1, $100, $1,000 to purchase and own a digital asset, the same way that they would spend those kinds of money to acquire a physical product. This kind of need and demand for people to use real money in purchasing digital assets allows the creation of a fuel economy. So all of a sudden, a brand namely Nike could be selling directly to Mike, us a physical consumer, the Air Jordan sneakers, but at the same time, they can go and attract Mike's digital identity avatar and sell to him digital Nikes for his digital lifestyle. And that's what we typically tend to mean by Metaverse when we talk from a commerce perspective. And then why Mike's digital identity would be keen to purchase the Nike digital version is because he's building a lifestyle and identity of his own. In the metaverse, they want to be whoever they cannot be in real life, they want to create an Alter Ego. They want to go and have a much more gamified life experience that they don't let you have in real life. So it's a nice escape from them. And if you think about it, we are also kind of programmed already to be able to live in this kind of Alter Ego digital identities either through the existing so-called Social Media identities that we have, or either because we have grown up playing games, and we've always been kind of acquainted, and we always had that secret passion of us wanting to leave in the game. And right now, technology and browsers and internet connectivity kind of allows crazy people like us, and like, game developers, and Metaverse developers to be able to build this kind of worlds that allow the users and people to go and start building a second life, if you like in those spaces, and embracing all the different attributes that can come with that.   Andrei Tiu   And on that note, mostly noting gaming. We are kind of there or have been for a little bit like people have already started to spend money to buy certain items in games, even if there's not a 3D experience in the way that you'd put an Oculus on. And then you are in the new Univers altogether, not seeing anything around you. But the immersiveness is there. So you are fully focused in there and you spend money on a game even if the infrastructure is not necessarily yet or has not yet been because, in recent times, we are getting close to that. How do you see the evolution of Metaverse or the metaverses depending on who looks at them or who defines them? This year over the next two years.   Mike   Yeah, so basically, the metaverse is one holistic thing. And what we tend to refer to us to the different entities in the metaverse such as sandbox, Decentraland and what have you, those are just different members worlds within this universe. Right. So who's gonna prevail, eventually, whether it's going to be Meta's Facebook metaverse worlds, or sandbox or decentraland? We still don't know. But what is certain and the kind of, you know, notion that we're starting to see is that people and users entering into the metaverse, into these new internets, or the so-called Web 3 internet is that they're coming in with an appetite of decentralisation. And we are seeing a massive transition wave from the centralised web to the Internet as we know it, which belongs to like four companies. And a lot of users, feel that they have a first-class opportunity to be able to reduce the monopoly power that these companies had in the previous internet, owning and controlling so much personalised data. So we are seeing companies that are more decentralised, more prone to giving unlimited to the users to build and grow and flourish in this new internet to have more, you know, more demand, more welcoming kind of vibes from users. And this is why we've seen rapidly the likes of decentraland and sandbox growing in popularity, and people don't really care whether Facebook or Microsoft or Google are going to be present in this new internet because they don't really meet them. They're actually trying to build a much freer and a much more, you know, less scary if you like kind of internet. In terms of why this is going to continue growing, this is because we're seeing some obvious metrics are rising, especially from the younger generations. Last year alone, for the first time ever, we've noticed that children between the age of 10 to 12, asked for Santa's to offer them in-game purchases, and bolt-ons versus real-life gadgets. So we're seeing these new generations of future consumers who have the purchasing power already growing up with this consciousness that for them, digital ownership is powerful, even they understand it, and they want it. So for them, it's not going to be anything different. We're also starting to see with the use of blockchain, that the ability to own digital assets actually has proof to track back to the real owner, and therefore you can show off that you own that asset, and it's certified and it's authenticated. So it already fulfils all the needs that you won't have as a user, that that product, whether it's physical or digital, belongs to you. This is just the beginning. We're definitely seeing massive adoption of users going into the space and, and looking to spend money and wanting to fulfil that need and void if you like to own digital assets and see how they're going to be using them across the real lives and their digital lives.   Andrei Tiu   You pointed out something really nice there. And I think it'd be worth us spending another five minutes discussing and developing the idea because I think it's very valuable to clarify this. So it and that is the difference between web 2.0, which is our web that we grew up with, and web 3.0, which is the web that these guys, 10 years olds that are asking for digital assets on their birthdays and Christmas are going to be growing with. And here well we talk about metaverse. One clarification or idea that I like us to discuss that I think is going to be very interesting is that when we talk about Metaverse is not only us going into some game-like universe that say a Counter-Strike map or something like that, and then just leaving, they're having these brands there and whatever, by using some glasses, some AR glasses, VR glasses, but also it comes with the component of decentralisation and with everything that like all the values that can be attached to something like Metaverse world which will be you know, Power to the people and digital transactions, non-monetary, like non-fiat currency and all these things. So, what's your view on this?   Mike   I think it's bound to happen that eventually tokenomics, tokenisation is going to be a core component of the web 3. We are already seeing some interest in cryptocurrencies such as Bitcoin, Etherium, Polygon, even currencies from sandbox and decentraland, already starting to be used for people to transact. And we've seen a lot of people also storing these currencies in their wallets. And sometimes they tend to prefer to transact with them, rather than, you know, the fiat currencies, such as dollars and euros. And there are strong indications in the market that in the next couple of years, you know, there's not going to be much difference between which currencies users are going to prefer to transact with. As an additional ad on basically a benefit for the cryptocurrencies is that the tokenomics we're talking about is that we're going to start seeing fewer price deviations within jurisdictions. So let's say a can of Coca Cola, that it's worth 0.01. If in, in Germany, it will still be worth 0.01. If in Ghana, let's say. So, you're not going to be able to see too many price discrepancies in price wars between products and there's going to be much more realistic pricing basically, if you like, in the markets. On top of that, many many brands will now have the ability to create their own currencies, which in turn will allow them to reward their own users. If this engaging with the different brands with the different ecosystems, and this is also a huge component of the web 3, which is all about rewarding your users, either financially, or with different other rewards that can cement and show the respect that brands want to show to their loyal customers, to the loyal fans. So it's going to be an interesting way in how we see that shift of loyalty mechanics that we were acquainted with in web 2, and how we're going to be acquainted with them in web 3. So yeah, all of these things are just an interesting theory for the time being. But we were started saying that users are becoming more and more in demand of this kind of transactional and rewarding behaviours and experience.   Andrei Tiu   Also, in terms of the attention and where people are focusing, I mean, basically marketing, we as marketers, try to get the brand in front of people where they pay attention to. So considering the specific of the environments, like when you are in the metaverse because you can do a lot of things in the metaverse such as you know, meetings, but enhanced from what we are doing. For example, even right now, when we are recording this podcast, we could be at a table in a Metaverse scenario, sort of like one avatar next to each other and talking as if we were in the same city, for example. So from that perspective, we can almost for sure that the people that are already looking to be present, there are going to spend a lot of time there. And this obviously takes away from the attention capital that a brand could have from its audience in traditional channels from today, and get it to those channels. And this, of course, drives the need for brands to want to be present or to communicate on those channels, or in this environment where people do spend a lot of time in or a proportion of the time depending on their demographic or their other criteria. But certainly, if you know your customer avatar and persona, well, you'd probably know whether they are more prone to spend time in something like the metaverse versus on a bus going to meet their friends for a bind to down the pub. So like for example on a Friday, rather than doing the same thing at their laptop from home, you know, setting that they choose in, I don't know, let's say the decentraland. So given this change of focus that comes with the adoption of the platforms, we believe and here I would like to hear your thoughts as well, that the traditional marketing channels or the ways that we communicate as marketers or brands with customers are going to be diversified or adapted as well. So some marketing infrastructure should come to the table or should be developed so that we can leverage this space using Blockchain probably because everything is happening on the blockchain rather than in a centralised way, as we do now for Facebook. I mean, probably excluding Facebook, and the other guys that are developing, centralised Metaverse is here you can contradict me if you have other data or you know, insights. But just to sum up and to have a discussion here, we believe that there will be some channels that will be available to brands so that we can use all the data that is going to be gathered by analysing the people that are going to spend a lot of time there and then deliver ads better or in a manner that also rewards the people that are viewing them or engaging with them, and then creating another level of brand engagement and relationship in the end with the brands that are going to be there and that can find their customers there. What's your view on this?   Mike   So my view is that we wait too early to know how this space is going to evolve. But for sure if we see these as the new social media channels or the new social commerce channels, then definitely brands aren't going to take them very seriously and start embracing them. What we typically suggest to brands is that there is no longer a question of if they SHOULD GO into the metaverse, but HOW they should be going into this Metaverse stratosphere if you like. Basically, they should always go in and formulate a long term strategy, knowing what they will be doing once they go in. But in order to keep their feet in the water, we usually suggest they to have a short term strategy but with a long term game, a long term plan. So to first understand the ease, or how they could portray their brands and their products into the metaverse, we always ask them to do something small either to lease a pop-up store, or either try to launch like a wearable into the market or create a small discord group launch and NFT with some utility either in real life or in the metaverse to get people acquainted to understand that this brand is doing all the right steps to go in and starting to reward its customers and users in more web 3 kinds of manner versus the old or more, you know, traditional and conservative web 2 loyalty techniques. And then, once you start building a community, once you start building this kind of momentum, that they're now transitioning into this new era of socialising with their customers or building communities of becoming more Metaversy, that's where organically it's going to start growing for them. And they're gonna be able to make more, you know, mature decisions, more robust, more aggressive decisions as to how they're going to expand their strategy. And they're in their brand footprint into the, into the different members' roles. There are some quick growth hacks basically, that the brands can be looking, to achieve. So even though there are so many interesting metaphors, roles that they're about to go live, there are a few obvious ones that are easy for the brands to go in right now in which they have good accessibility like Roblox, which is more centralised. And it focuses more on children between the age of six age to the age of 1213, even, but it has 15 million users. And it's an interesting environment for the brands to go in. And also, we've got decentralised, which it's more decentralised. And it's fairly accessible from desktop soon from mobile apps as well. Anyone can go in with or without Metamask wallets. It's addressable to our younger audience between the age of 18 to the age of 35, maybe 40 Sometimes, and, and brands can go their lease part of a land or a shop, sell a few wearables, start building some sort of branding, and in interacting with the avatars to be able to synthesise their, their strategy and their aesthetics as to how they want to portray the brand in the metaverse. And then obviously each brand launching a small NFT, which will act as the legacy NFT as a provenance for the first unique set of consumers and users that are going to be owning that. That's also a great way to be able to start building a more long term and loyal community to get them on board on this journey so that they can voyage along with the brand as they're growing their experiences in the metaverse.   Andrei Tiu   So what is something hot that you are working on right now that you think would be a good inspiration for people here that are maybe leading marketing departments and are looking at ways to be innovative or to reposition their brand and keep it fresh.   Mike   For us, there are two main elements that we're going to be focusing on our Metaverse strategy until the end of the year. First is that we have created this mini luxury more plazas in different metaverse worlds, that basically enables the brands to be able to lease part of those areas where they can go in reskin them and place some products inside effortlessly without having to worry too much about cryptos and whatever. So it's an easy transition for them to navigate from the traditional eCommerce experience to the meta commerce experience. All they need to do is just convert their 3D models and make Metaverse ready. And this will allow them to start announcing that they have a place in the metaverse and start building a nice marketing and PR campaign around them, but also start extracting some interesting User behaviours and data that will allow them to synthesise a much more holistic meta commerce strategy as they grow and become more mature in space. The second thing that we're testing a lot is, is basically avatar behaviour. So we are looking to play around a lot with different APIs that will allow the brands to be able to see how avatars that purchase their digital sneakers or digital foodies are actually utilising them in the different member roles. Are they wearing them for XYZ amount of days or hours? Do they spend more time doing specific activities with that, and this will then ultimately allow the brands to see how they could reward their users through these kinds of datasets that they're amassing. So we're playing around with different new metrics such as where, where to earn or sweat to earn. So the brands can actually find new kinds of ambassadors and influences in the members which they can be rewarding them with, you know, Ethereum for every, every kind of Avatar that crosses paths with them whilst they're wearing their hoodie. Or if they spend XYZ amount of time wearing that specifically, walking around the metaverse are jumping or engaging into different sorts of activities. Again, they can be unlocking more rewards from brands. So you know, these are all interesting metrics and innovation touchpoints that we're playing around to see how we can further introduce new engagement strategies between the brands and the avatars. And consequently, that consumers.   Andrei Tiu   So in their directory, for example, for a brand, let's say, fashion brand, to go now into Metaverse, shopping mall, let's say in decentraland, and have a pop up store there or have to lease on a shop that is branded up like where's their brand halves? I don't know the 3D models have one of their collections in there and people in the metaverse can visit?   Mike   Yeah, so basically, this is actually what we tend to encourage the brands because first of all, we don't want them to spend too much money buying land and not even being sure if that matters, whether which they bought the land in is going to prevail, or it's going to die out. So in order for them to have less risk, but bigger exposure, we tend to be the ones taking the risk of like amassing the lands, and then giving the chance the brands just come in, start playing around the understanding of this is something that works for them or it doesn't work for them or what else they need to do to optimise their strategy without spending too much money without breaking the bank. And having a world-class opportunity to go in and just you know start interacting. So basically, I think that there is no right or wrong. But as I mentioned before, the easiest way for the traditional brands to be able to go into the matters without feeling too easy, too afraid, is to try and extract the elements that they are acquainted with in real life in the high street and just slowly use them using those elements and bring them into the members. So because you are acquainted with leasing premises because they are acquainted with visual merchandising, these are the key elements that we tried to extract from the High Street in real life, bring into the members with more Metaverse vibes, and with a different kind of engagement strategy for them to to be more appealing to the avatars and to the audience. That is right now spending time in the metaverse and we tried to smoothly bring the brands in without scaring them too much. And we got confusing them too much.   Andrei Tiu   In terms of budgets, what would be a ballpark or an average, maybe the smallest budget that somebody should look at allocating for tests like this?   Mike   This is really a question that varies according to the size of each of the brands. I mean, we can say 100k and would mean nothing for brands like Louis Vuitton. We can say 5k and it would mean a lot for small to medium retailers in the high street right now. The good thing is that there's a budget that can be catered for any kind of appetite. So Even with as low as $300, one can have a wearable ready and submit that wearable in decentralised. And they can have that wearable ready to be sold to avatars, through the decentralised marketplace, and they can start promoting it both in real life and through their social channels. And they can start generating sales to avatars.   Andrei Tiu   Positioning themselves into, you know, that kind of brand that is there.   Mike   Exactly, exactly right. Or they can spend $10,000 or $20,000, they can do a few pop up stores here and there, they can reskin them, they can put a few products as display, they can do in some, you know, events or webinars through those shops to get people in, they can launch some rewards. So, you know, it really, really varies, but a budget should never be an obstacle for them to go in. Because there's something that can be catered for any kind of budget sighs   Andrei Tiu   Nice. Man, this was such a nice discussion. And really insightful is the first time that we actually tapped into the subject on the podcast in so much depth. I mean, specifically Metaverse, we never really went into detail on it. So I'm really happy that we had the chance to do this with you. And also we had a chance to catch up a bit. Hopefully, we'll have the chance to you know, catch up off the podcast as well. Pretty soon, we should organise. But yeah, until next time, if there are people that want to get in touch with you and potentially explore directly these opportunities that we were discussing or they want to propose partnerships or anything to do with that, what's the best place that they can find your link up to you?   Mike   Well, I would say LinkedIn is the obvious direct channel one can get in touch with. But then there's the CCO is be my email which they can get through you, I suppose. If they want to get in touch. And you know, somewhere here we will have the link to go to Threedium website so they can even reach out across and Contact Us.   Andrei Tiu   Perfect. Yeah. So, guys, you have already seen the description of the episode or Yeah, depending on where you are streaming or listening to it. But yeah. Also, my thinking is, Mike, as you will have it in the title. So his name is Charalambous. But you have the spelling there in the title of the episode as well.    Mike   My alias name is Mike Chara, so I don't need to pronounce the entire surname. It becomes for a lot of people.   Andrei Tiu   Awesome, cool, man. Thanks again for the time today. Really nice catching up. Looking forward to seeing you guys doing a lot of great stuff being us when you have cool projects, and maybe we bring them on the podcast as well and actually make case studies of them. And looking forward to having a beer also in the metaverse but also we realise that transition   Mike   Wherever it's more suitable.    Andrei Tiu   Thanks again, man! Rock it. Thank you guys for tuning in today and looking forward to catching up soon.   Mike   It's been a pleasure guys and always remember to have fun!

17/03/2022 • 44:05

Join Andrei and our guest on today’s episode, Jack Murray, as they will be discussing modern PR and the science behind storytelling in marketing. Jack is the CEO of MediaHQ, a SaaS company of media contacts and a press release distribution platform. But not only he has also released his business book, “The Magic Slides: How to master the art of storytelling for business”, a bestseller in 3 categories in its first week from release.   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐉𝐚𝐜𝐤:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: https://www.murraystory.com/ 𝐽𝑎𝑐𝑘 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/jackmurrays/   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript:  Andrei Tiu   Hi, there! This is Andrei, and you are on The Marketing Innovation Podcast Show. Our special guest today is Jack Murray. Who is the CEO of Media HQ, a SaaS press release distribution platform that provides media contacts to marketers and media professionals. But not only. He has also released his business book, The Magic Slides: How to Master the Art of Storytelling for Business, which has become an Amazon bestseller in 3 categories in its first week from release. And today we will discuss modern PR, as well as the science behind storytelling in marketing. Jack, welcome to the show! Congrats for the book release. How are you? How's the energy on your front? Jack Murray   It's really good today, Andrei! The minute of we finished recording where I'm sitting right now is beside the Atlantic Ocean. And it's very cold. But the minute we finished recording, I'm getting into the ocean for a swim. So I'm very looking forward to our discussion. But I'm also very looking forward to that. Andrei Tiu   Crazy, like, how cold is it right there? Because I think it's like below zero degrees? Jack Murray   Well, yeah, the water is probably about seven degrees. So yeah, I have a lot of hot water in the tank. So I'll be having a bath when I get back up. But it's like, look, you know, it's great to see it live. And when you go into the ocean and the waves are crashing. So the high tide is in about 20 minutes, and the waves will be crashing over me. So I'm really looking forward to that. Andrei Tiu   Crazy man. Okay, nice. Thank you for being on the show today. We already found out an interesting fact about you, looking forward to, you know, picking your brains on PR and storytelling and everything that we just mentioned here, briefly, in the intro, because you have a wealth of experience. You know, you've been in the industry for over 15 years, you've been an entrepreneur for forever, really. So from the beginning of your career. And, you know, as we briefly discussed before the call, your family has been having this background as well. So really looking forward to hearing your thoughts, hearing your story, as well as discuss trends, and maybe tips and tricks that our audience can take away after this episode. First of all, I will let you tell us a bit more about you like: who is Jack, what's your story? What's your background? Maybe a bit about the book a bit about the company as well, as much as you'd like to share at this point. Jack Murray   So I would describe myself as a marketeer, an entrepreneur, and a storyteller. And as long as I can remember my family has been involved in business. And if I was to share with the audience to spark that got me involved in business and in storytelling. It's a story that my father used to tell us when we were small. And I have an older sister and a younger brother. Ireland was very poor in the 1880s. And my great grandfather was one of nine children. And they had a very small farm in the west of Ireland. And back then, the British ruling class would have had landlords that would have had small peasant farmers. And my family was to have a small farm holding, and somebody had to do something because they were going to get evicted off the land. And the chosen son was my great grandfather. And a 29 years of age, he left Ireland on a boat for New York. And he arrived into Castle Gardens in New York. And anyone who's seen that movie gangs in New York, it was that era. So like if the disease and the collar and all that didn't get you, the gangs might have gotcha. We don't really know what he got up to but he was massively successful. And he got a business idea in America for a general store. And he came back to our hometown and in 1886 he started this business and kind of bought a whole lot of property and started a milling business and started a sharp and a generator merchants and that business is still run to this day by my brother and my mother. And I suppose it was that story that got me engaged in storytelling. I studied product marketing, in university, I went to work first in a shoe company. Then I decided I want to get deeper in storytelling. And I studied journalism. I worked in political communication then as a young man. And a 30 years of age, I went out and I started my first business. I started Media HQ over 10 years ago. And quickly, I bought a business that was publishing a printed media directory for people to keep in contact with journalists. And it's kind of funny how big the SaaS industry is now. I was watching somebody recently talking about the ads on the Super Bowl, and how they were all SaaS dominated for the first time ever. And, like, we created software as a service platform over 10 years ago, before SaaS was even a thing. Because it was the best way to connect our users with up to date intelligence on journalists. And Media HQ has been a platform for well over 10 years, and has steadily grown. Has gone on an international development pathway. And simply as a product, our mission is to connect our users stories with their audiences. And that could be journalists, it could be podcasts, it could be Instagrammers. And we work as a place to find your audience and then to distribute your pitches your press releases, and to look at your results in your Analytics and to achieve your mission that way. And I suppose, you know, it was true that prison, we help loads of organisations and brands share stories on what you would call an industrial level. And it was through that this concept of the magic slice, which is, if you can imagine two circles, where one is what you want to talk about and the other is what people are interested in. Where they intersect is your magic slice. And it's your magic slice of attention. And it's that magic place where the attention of your audience is completely aligned with your intention. Their attention and your intention are matched. And that's what I wrote my book about. In addition to running Media HQ, I have a storytelling agency and I work with brands on how to find that place where the attention span of the people that they're trying to communicate with, is perfectly aligned with what they want for those people. And yeah, I love marketing. And I love the innovation space around SaaS where you can imagine something and you can build it really quickly. And you can engage with your customers and see how they react was Andrei Tiu   And how was like launching, you know, basically a business in a category that was just kind of forming right then? You're a bit of an early adopter. If you're one of the last to go there. What was the space 10, 15 years ago?  Jack Murray   It's really interesting in that, like,you'll get some technical founders and I'm not a technical founder, I'm a marketeer. I am passionate about our customers. And I am always the first customer for our product. So I'm a native public relations person, I'm a native storyteller. My instinct is to tell stories and to connect them with audiences. So you know, in one regard, I build a product for myself. And the other thing, from an early adopter point of view that I find fascinating is that we've always been a mission driven business. So our mission is to help our users connect our story with our audience. And that's agnostic of a way or a means to do it. So when I bought the business, it was a book. Right now, it's software as the service and in 10 years, I don't know what it's going to be in 10 years time. But the amazing thing about being SaaS and being mission driven, is that you find the best way to do it. And like, not withstanding the fact that I'm not technical. I am the kind of Chief, kind of creative innovation person in our company for new ideas, for new products, for new features. We have a product roadmap, and we have a North Star and like we always say at the start of every development phase, like does it achieve the mission? Does it help our users connect their story with their audience? And that's innovation and that's SaaS and I think if you're mission driven, you will find a way to fulfil your mission. And you won't get hung up on one means to deal with. Like if you look at newspapers as a physical object, there's a classic example of something they didn't really know for decades what business they were in. They thought they were in the newspaper business, but they weren't. They were in the news business or they were in the information business or the storytelling business. And they got hung up on on just one way of doing it. Andrei Tiu   Right now, how was your day looking like? I mean, you have the company also keynote speaker. You also have the agency for storytelling. What's your full circle of activity at the moment? Jack Murray   It's funny like I'm always fascinated with how Jack Darcy can run Twitter and run Stripe. I think any of us can do more than one thing. And part of my challenge on a daily basis is that I'm a trained marketeer. And a trained journalist. I like doing keynotes, I like talking on podcasts, like write books, I like cycling on my bike, I like jumping into the ocean. I like doing lots of things. And I probably have a short attention span. So like, part of my big focus is in my weekly journey, and I talk a lot about this to companies about the world post pandemic, the world is your oyster, so you can reach audiences. So we can go and we can talk to people. And the cultural barriers have fallen away. So you know, the language, the business languages, English. Now, everybody is just one other person on a Zoom call. So it could be your colleague who's four streets away, or it could be somebody in a country that's in four time zones away. And I suppose my big challenge on a weekly basis: I like the way software runs on to weekly sprints. And, you know, we have different functions from product development, to marketing, to customer success. And it's about managing those tightly. And look, the only resource that we're not getting any more of is time. And time is very valuable. And I think the challenge is to kind of respect that. But also balance. There's enough was enough time for swimming in the ocean. And there's enough time for hard work. So I also think one of the big challenges kind of post pandemic in the remote world is to you know, we try and organise our week on zones. So I would say Monday is very busy. I would say Tuesday's a time for reflection, Wednesday's very busy, Thursday morning can be a time for reflection. Thursday can be busy. And then Friday evening, Friday afternoon is the time for reflection. And I do think I do think you can build a rhythm into the week where you have busy zones, and you have time for reflection. And it's a good way to be productive as well. Andrei Tiu   That's a really good tip. Is this something that you are applying right now to the way that you are organising your activity? And if so, for how long have you been doing it? Jack Murray   Yeah, we've been doing it for over a year now. So Monday is busy, Tuesday is quiet. We don't shedule internal meetings on a Tuesday. Wednesday is meeting driven and busy. Thursday morning is quiet. Thursday afternoon is kind of sign off day. Traditionally, I don't like signing things off on a Friday, I'm not in I'm kind of a decision mode on a Thursday. And then a more reflective assessment phase on Friday. So we've a series of kind of sign offs and product developments and a whole host of things on Thursday afternoon. And then Friday, it's about you know, looking at the progress of the week, seeing what you need to do next week. And Friday afternoon is a period of you know, making sure you finish the week strong and you know, you get bits and pieces done. And as a rhythm we've been doing it over a year. And like, if you design it in a way that people aren't banging into each other, they don't bang into each other. And people will say: Oh, that's really difficult to do. It isn't really. And look, I lead the organisation. So I know if I set the tone and the tempo, the rest of them will follow. Andrei Tiu   Very good insights. Okay, and now going into the subject, this was very, a very nice insight for, you know, organising from a business perspective. And I think it's very nice that you noted this, because in the beginning of the year, what we felt, I mean, I can say this for our organisation as well, but also for the clients that we've been working with. Everybody was in full on mode, sometimes stressed, trying to get a lot of stuff done. But you mentioned right there reflection, which I think it's something that we should always take time to do, and can also inform better decisions or productivity, if done on a constant basis. So thank you for that. Going to the book, because I had a copy and I read a big chunk of it. I'm curious, and it's something that I think would be worth discussing now and I think it's gonna be a very nice plus to the people tuning in with us today. I would like us to explore The Six Step Magic Slice process that you mentioned. And you know, how to apply it in terms of business and where, where the stories you tell resonate perfectly with your audience. Jack Murray   The Six Step Magic Slice processes is about how you can do an audit on your brand or your organisation. So if there's anybody listening here now, look. SaaS is a very good platform for telling stories. So people do white papers, they do help docs, they do blogs, they do podcasts, they do them on video, they do them on audio. But how do you know that you're really achieving the objectives of your brand? And look, you know, everything is strategic, it's all about rolling a rock up the hill. So if you have a content strategy that's trying to achieve something for your business, if you put stories at the heart of it, how can you consistently do that to resonate with people and get a result? And so the six steps to it, and I mentioned the first one already. The first one is mission. If you pull your team together, and you say to them, like, why are we all here? What are we trying to achieve? People in your organisation should be able to recite your mission, like it's a prayer. And media HQ whose mission is to connect, to enable our users to connect our stories with our audience. And that's at the heart of absolutely everything we do. And your mission should be short, it should be specific, you should be able to own it, it shouldn't be overly technical, it should be understandable. And the first step in the process is to understand the mission. And like, you know, great brands like Patagonia, ethical clothing maker, can do really well. So when you know your mission, the second step along the process is to completely define your audiences. And in SaaS, we call these our target persona, buyer persona. That could be our verticals. The great marketer said, Gordon describes it in who are you for? So what are you building and who you're building it for. Be outrageously far who you're for, and you're not going to be for everyone. But before and the audience thing is about completely profiling the people you're for. I tell a story in the book about my first job working for a shoe company. And my boss was the marketing director, and he had a stack of women's magazines. And I joked with him the first day, and I said, Oh, you're reading women's magazines. And he said, there are our customers, you will soon start reading women's magazines. He said, get on it. And he said, We need to understand how they think, what they do, how they make decisions, and I'm still trying to figure out women. It'll be a lifelong journey. But he's right. It doesn't matter if you're selling yachts, if you're selling SaaS, if you're selling bicycles, if you're selling lollipops. You've got to understand the audience. So when you know your mission, and your know your audiences, then what you do is you look at the topics that you're going to be talking about. And you know, to look at the topics you're going to talk about, look at the trends in your industry, look at your core product offering, look at the knowledge base that you build around your product, and synthesise. Imagine there's a folder, and it says like my amazing stories, what would the headings in the folder be, the chapter headings and, and that's what your topics are. And when you have your mission, your audience and your topics, you can then actually say what your magic slice statement is. It's x brand, you know, is appealing to x audience through writing stories about X, Y, and Z. And it's only at that point, Andrei, when you know, your mission, you know your audiences, you know your topics, you write a statement that comprasses all that, it's only then that you actually start writing stories. And you start coming up with ideas for stories that would, would hook in. And like I give an example, like, you know, one of our magic slices is PR wisdom. And it's this notion of how can we share wisdom about public relations. And we commissioned a series recently called My Life in PR this much I know. And we go to senior PR people who are in the vertical and they might be working in houses, they might be working in an agency. And it's a simple questionnaire with 10 questions, and they fill it out, and it goes up on the blog. And the first two have been shared and been read 1000s of times on LinkedIn. It's kind of a career retrospective, and it's someone who's directly in the vertical, and they're sharing a career retrospective. And it's to that topic of PR wisdom, and it's sharing wisdom with other people and brings people into the product and the reason that we have a magic slide statement it's to be an editor. If you don't, and you know, from running this podcast, like, if you don't keep an editorial control of what you're doing, then it gets a little bit loose, then it's probably not talking to your vertical, it's not talking to your audience. And it's not really about your mission. And if you do two or three episodes like that, or two or three things, it all gets a bit fuzzy. Then it stops delivering. And if you think about the way it's done incorrectly, someone says, oh, we need something on LinkedIn, or we need a Facebook post, or we need an Instagram post. And they start at the end, they don't start at the beginning. So they're not starting at What's their purpose? Who are they talking to? What should they be talking about? They start with this, oh, we need something over here, because it's a blank page over here. It doesn't work. And the last step, then is when you have all of that done, you're constantly looking at your mission and your audiences and your topics, because the world doesn't stay locked in, and it doesn't stay static. The elements are constantly moving around. And that you revise and you edit, as per the moving plates and the moving discs. Andrei Tiu   So how did you discover the concept of magic slides? I think he was about seven years almost ago. Jack Murray   Yeah, I discovered the magic slice in that we were about to hit a really big milestone at Media HQ. So one of our users was about to share the 100,000 story on the network. And if you can imagine, in the admin backend of Media HQ, there is a live feed of the stories as they're being shared. So every day like there's hundreds and hundreds of stories shared, and we get to see them in the office, just before the journalists read them. And it was a big moment. And we were sending out a press release ourselves. And I began to kind of look at the stream of press releases. And I began to identify the people who were really good at it. And I began to see this commonality. So I had a bit of an epiphany kind of around that. And I suppose that kind of leads us nicely to like, we're talking about storytelling. And I think it's really important for the people who are watching, and for listening to the podcast, is to say, Well, why should you power your marketing or your communications with storytelling? and Andrei, it is the most powerful way to communicate. If I said to you, I can actually give you the gift of mind control. And I can actually give you kind of a full command on the brain power of the people you're trying to communicate with. And you can actually get into their brains and control their outcomes. Would you like that? And you'd say, Yeah, sure. Yeah. How do we do that? And the answer is with storytelling, and it's ostensibly about science. And if you could imagine, and I look, this is a game I've been playing for as long as I've been a marketeer over 20 years. Every opportunity, you have to communicate with your audience is a game. And every opportunity is a game where you can influence it positively, or neutrally or negatively. And storytelling is a really powerful way. Imagine you could wrap a story around anything. It could be a package, it could be arriving to a reception area, it could be receiving something physical through the post. Imagine if you put a story around everything. And the reason stories work is that stories trigger hormones, and hormones influence our brain. I tell a story in the book about this piece of research that was done in Princeton, by a professor called Yuri Hasson. And he got this graduate student to go into an MRI machine and she told this fantastical story about the night of her high school prom. She and her boyfriend had a face and he got drunk and she was driving the car and she had a slight tip in the car. And it's just this full of all of these kind of mad and interesting kind of colourful story. And they played the story, they mapped her brain waves in the MRI, she told us, and then they played the story back to 15 people. And miraculously, their brainwaves listening to the story, mirrored her brain way of telling the story there were like an absolute exact match. And it shows that if you want to control the audience, like a puppet on a string, a story is the way to do it. And like we're all addicted to Netflix, to Amazon, to Disney+, any story that's a whodunit triggers dopamine. And anything that kind of is personal and builds trust, triggers oxytocin. So if I told you something personal about myself, my life, my family swim in the sea. It builds trust. And you think you know me on a human level and it builds oxytocin. And then if I tell you something funny and you laugh, that builds endorphins, and that builds engagement. Dopamine builds focus. Oxytocin builds trust. Endorphins laughing builds engagement. And then the negative ones are cortisol, and adrenaline. And if I bore you, or if I stress you, you dial up cortisol, and adrenaline. And the way to bore and stress you is to stand in front of you with bullet points or to, like bore you just literally, if I bore you. And the way I can bore you is by kind of presenting bullet points are presenting dry factual information. And that's what lots of brands do. But once they dial up emotion and start telling stories, they start engaging people. And the mad thing is that if you present with bullet points and a PowerPoint 90% of it is forgotten within 30 seconds. If that's not the definition of the stupid thing to do, I don't know what it is. Yet, lots of people do it and lots of brands do. And it is the kind of reason that brands need to think, okay, how can I put out stories at the heart of everything we do, our origin story, how we communicate, how we hire, how we raise money, like so, you know, for going out looking for financing, or looking for VC backing or, you know, we've to tell a story to an investor. And all of it makes life easier at the heart of company. Andrei Tiu   I love that you brought up the sort of natural chemistry in our bodies, and how we relate to stories. We can go into the science of storytelling here, because I feel that this is a lot of it. And I would like our audience, when they finish listening to the episode to have sort of like a clearer understanding of how they can think about storytelling from a scientific point of view, for the ones out here that are more, you know, they find it easier to organise their ideas in such a way, like scientifically, to understand what this is about. I think discovery is part of it. But what other information do you think is relevant, then we can bring to this point? Jack Murray   Well, it's really interesting in that. Let's take people's addiction to binge watching television just as an example of science. And as we speak, I'm watching a French TV series called The Promise. It's in French, and it's subtitled. And it's about a killer who's adopting young children, and is a hunt for them. I'm just after finishing watching a German series made by German TV called Dark Woods. And that's about a murder as well. And there's a reason crime works: is that crime is about who done it. So it's about a slow reveal of a story where you find out at the very end, and a slower available story triggers dopamine. And I'll tell you a quick story to illustrate the point scientifically. And I use this story in some keynotes that I that I give. And a number of years ago, I gave a radio interview, where I was talking a little bit like I'm talking to you today about storytelling and the impact that can have in business. I came back to the office. And the reception rang and said, there's a woman on the phone. She just heard you on the radio. So I went and I answered the phone call. And she said I heard you on the radio. You're absolutely brilliant. I am the Marketing Manager for a huge corporate law firm. And we need a story strategy. It's going to be a huge project. Can you call me as soon as you can to meet us? And I thought I can come right now if you find she said, No, no, you can come tomorrow. So I arranged to meet with the following day. And she was in this huge office, Andrei, kind of big chrome steel building, in the financial district in Dublin. And I arrived into reception. And I said I'm here to meet the head of marketing. And her name was Angela. And she arrived down and she was kind of very fast moving and kind of, you know, bit out of breath and bit frantic. And she kind of sat me down and she said, No, I'm not going to this meeting. Three of our directors are going to this meeting. And she said it's a really big contract with a copy of 100,000 euros. And if you can convince them, you're going to get the job. I thought okay, this is a bit strange, but I'm going to go with it. And she said there in that meeting room down the hallway. And you go and I'll meet you afterwards. So I walked down and I looked in it was one of those meeting rooms with two glass windows on either side. And I looked in and I could see three really serious thoroughly faced man with grey suits on I thought, Ah, this is going to be terrible. And I put my hand on the door, and it was just about to go in. And just as I was about to go in, I could hear a kind of a noise behind me and then turn around. And I could see Angela coming towards me at speed, she said, there's just one thing that you need to know before you go in. Now, if I didn't tell you what that was, it'd be annoying, wouldn't it? And I'm not going to tell you, because that's dopamine. And when you dial up something where there's a reveal, and somebody really wants to know something, that's dopamine. And what happens when you deliver a story like that? People focus, they remember details, they remember all of you could go off this podcast now. And you could tell that story to that point to anyone. Next week, the week after, you'll remember all of it, and that's dopamine. And, you know, it's the same way with if you reveal something about yourself through a story, that's oxytocin, you can make somebody laugh, it tell a joke, people will remember a joke. And they'll tell it because it triggered their endorphins. And that's why storytelling, that's why the science of storytelling is really important. Because once you have that moment, you think, ah, that's what's happening. So like, the next time you're looking for a new TV series, you want to watch, you're looking for a dopamine rush, like, that's what you're looking for. It's the reason gaming is huge. It's the reason people, you know, the people binge watch TV all the time. It's the reason people gamble. They need a dopamine hit. And you can you can build that into your storytelling. Andrei Tiu   Very interesting, very good example, as well. Another thing that I had here in my notes, and I know that you were talking about in your book was finding your creative operating system. I like this parallel of, you know, like with the operating system. Can you tell us more about this subject?  Jack Murray   I suppose the net point from this is that everything comes from ideas. So and especially in like innovation, and marketing, and especially in an industry, like SaaS, everything comes from ideas. So if everything comes from ideas, being like the Irish phrase, like a busy fool, like being a busy fool is not going to produce new ideas. And your creative operating system has to be like, if the working week in Europe is 37 and a half hours, everybody needs to dedicate 10% of that, which is three and a half hours, half a day a week to creativity. So in our company, you know, we have quiet zones, as I mentioned earlier, in podcast, we have Tuesday and Thursday morning, sometime on Friday afternoon. And you know, it's probably to use a technical term, we over engineer it. So we give more of zones there for people to dip in and devote it and you tend not to and then you have to find ways to be creative. So like, post exercise is really good. I have some creative work to do this evening, I'll do it after I get out of the ocean. If that cold water doesn't dial up some hormones of some sort, there's something wrong. It could be heroin, it could be a cycle. You know, I wrote my book, I wrote a lot of it sitting in the front of my car waiting for my daughter's to finish their sports because I was kind of hiding in plain sight. There's a thing of a creativity where you know, if it's for your doing your accounting and your expenses, it's not going to work. And I think the one thing I would say to people listening in is that creativity is not a talent, you're not born with it, it's a way of operating. So you know, the more you practice creativity, the better you get. So the more you rise, the more you think the more you hone your ideas, the more time you spend at it, the better it will get. And we think that people are born creative. They're not like, you know, people who like you know, writing a book is like giving birth to a donkey like it's hard. And like you have to keep coming back and back and haunt. Nobody wrote ever wrote anything clean, crisp, amazing the first time you know, it's like as the famous sculptor said like, how did you make that piece of granite look like an elephant? He said, I just knocked away everything that didn't look like an elephant. You know, it takes time. But I suppose it is worth it. And great products, great engagement, brilliant ideas. They take time and I suppose the last thing I'll say on this is creative people are willing to fail. So writers, musicians, and in corporate culture there's a lot of people don't want to fail and companies and you'll see it sometimes they'll bring in agencies like me, bring in a creative person like me to tell their story. Because there's nobody in the bandwidth within the company. And these are big organisations. And one is that they don't believe in it, but also that they just don't want to. They don't want to be seen. And they bring in a consultant because it's okay for a consultant to fail, but they don't want somebody on the payroll to fail. And that's curious to me, and, like, investing in creativity will pay dividends. And look, I've been creative all my life, like the one thing I've a healthy fear about things, running out of ideas isn't one of them. And that's because I continually invest in myself. And to be creative, you have to invest in your body, and in your mind, and you have to do it, you have to you have to keep practising. Andrei Tiu   Love it. Jack, this was a great, nice way to end it on a high. But I feel this is something that we'll be here to stay. And I think it's good for people to keep as one of the final notes. Before we wrap up, because I know we're getting a bit late and the ocean is waiting out there. But we didn't touch so much on your company. And I think there was a lot of, you know, juice that we could discuss there as well. So just maybe a little intro, or a bit more details on it for the audience for the people that are running marketing departments. And they may need to, or they are looking at ways that they can leverage PR better. If you can please share a bit about who your clients are at the moment and how they may be able to use the platform best. We'll have links to it in the description as well. So guys, if you're interested, you can check it out. But Jack, just to hear it from you. Jack Murray   Yeah, so I suppose look, there's two things I'll talk about. One is media HQ. And the other is my storytelling agency, All Good Tails. Media HQ is a SaaS platform that helps brands, share press releases, and pitches with journalists. And if you need to get a press release out, or you need to tell your story via the media. And we traditionally work within House Communications teams, with PR agencies, and with independent PR professionals, there are our key target verticals. And the way people use this. We're a database with 1000s and 1000s of media contacts, and you log in you build lists for your key audiences, and you distribute press releases and pitches through the platform. And as I said, Look, our key verticals Our in house agencies and loan PR practitioners. We went on an international expansion in 2018. We are now represented in the media in Ireland and in the UK. And as we speak, we're working on a number of projects across Europe to roll out in other European countries partnering with other partners on the European continent to do that. And then on the other side, and this is linked in, my work with the book, I run an agency called All good Tails. And we do magic. So what's in the book, which is the magic slice, we are brought in as a team into brands to find their magic slice so that they can execute stories. And we would work with senior management teams and we would bring them through the six step process. It's outlined in the magic slice book, to help them have clarity and how they can put stories at the heart of what they do. The first step is to identify their magic slice. And the second step then is to put a plan in place and how to implement it. And implementing it can be everything from website copy, building brand newsrooms, you know stories around how you're going to hire better, how you're going to raise funding, pitch decks and all of that and kind of creating story cultures within organisations. So people who are doing work really well but know they're missing out on opportunities because they haven't captured it properly in a story. There the two offerings one is Media HQ, which is the SaaS platform, and people can read about it on mediahq.com And for all good tears then if they go to allgoodtales.com and my writing website is Murraystory.com. And they'll find me on Twitter as media Murray, our connect with me on LinkedIn as well. Andrei Tiu   Perfect. So guys, you have links to all these in the description of this episode if you are viewing it on YouTube. If not, it should be in the episode transcripts. Or as mentioned by Jack, You can follow his LinkedIn profile or Twitter or you know navigate from here. But we'll try to make everything as accessible as possible. So Jack, it was a great pleasure to have you on the show. Very insightful chat as well. Thank you again for sharing all the insights guys. If you want to read the full book, you can find it on Amazon. Jack congrats again for being bestselling author there in three categories in such a short time. And without further you know, until next time, feel free to share any feedback that you have with us. Jack, if you're up for it, sometimes we get questions from audience that can become episodes in themselves. So if you're up to maybe following up on our conversation today with another episode may be focused around VR or any feedback that we get from our listeners. Maybe we can organise. Jack Murray    I'd love that chat.  Andrei Tiu   Awesome. And until next time, guys, as always, thank you for tuning in today. Thank you for sticking around. Hopefully, you found this episode insightful with some nice takeaways that you can implement in your business or review. As we were talking about the mission, values and how these are being translated into your stories. Feel free to connect with Jack. Feel free to share your feedback and until next time, wishing you all the very best of success. Speak soon. Thank you, Jack, for being here today. Jack Murray   Thank you  

03/03/2022 • 41:23

Join Andrei and our guest, James Scherer, on today’s episode, as they will dive deep into content marketing trends for 2022. From strategy shifts to AI and SEO drove content production. James is the VP of Growth at Codeless. He's helped 10 figure brands like monday.com or Nextiva dominate categories with content marketing at a massive scale.   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐉𝐚𝐦𝐞𝐬:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: codeless.io 𝐽𝑎𝑚𝑒𝑠 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/james-scherer-94709830/ 𝐽𝑎𝑚𝑒𝑠 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: @JDScherer    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox    Useful links: Monday.com: https://monday.com/  MarketingMuse: https://www.marketmuse.com/  Clearscope: https://www.clearscope.io/    Episode transcript:   Andrei Tiu   Hi, there! This is Andrei, and you are on The Marketing Innovation Podcast Show. Our special guest today is James Scherer, VP of growth at Codeless. He's helped 10 figure brands like monday.com or Nextiva dominate categories with content marketing at a massive scale. And today we'll dive deep into content marketing trends for 2022. From strategy shifts to AI and SEO drove content production. Exciting times, a very insightful and practical discussion today. James, it's a pleasure to have you here on the show! How are you? How's it going?   James Scherer   It's going very well. Thank you for having me. I'm excited about this.   Andrei Tiu   Yeah, same here. Thank you for being on the show. Let's see. So without further ado, let's bring a bit of your background to the table. So I'd like for you to maybe make a quick intro. Let people get to know you a little bit. Tell us how you started in marketing. What was your journey so far? Maybe a couple of highlights. And then we have some really interesting case studies that we were discussing just before the show, so I'm really excited to get into them and talk a bit about, you know, hands-on marketing.   James Scherer   Yeah, absolutely. Okay, so a bit about me. My name is James Scherer. I'm currently the VP of growth at Codeless, which is a Content Marketing agency. I started marketing in 2013, I was an English graduate. And when I graduated, like a lot of liberal arts majors, I didn't really know exactly what I was going to do. And I fell into Content Marketing and writing totally haphazardly at a startup in Vancouver, Canada, where I was living, and really, really enjoyed it and suddenly had something to do with my degree, which was handy. And I moved from writer at a startup there to editor and then Head of Inbound. So when I left in 2018, that was kind of my role. And that was, you know, a lot of really good foundational understanding of digital marketing because I was writing on a lot of different digital marketing subjects because our agency or the company I worked for, did a broad spectrum of stuff. And then I went kind of remote, my wife and I started travelling the world a little bit. So I was writing. And I, again, kind of fell into writing for this content marketing agency. And then when I kind of settled back down here in the UK with my wife, back in 2019, I moved to Director of an editorial at Codeless. And then just in January, a VP of Growth. So my role here is really kind of revolves around. Initially, it was managing the editorial staff and the writers. And now it's more our internal growth, as well as kind of the strategies that we add on behalf of our clients. And we make recommendations to our clients and how they can grow through contact content and inbound. So that's me.   Andrei Tiu   Fun time. Okay, so you started off with a sort of written content marketing type of activity, and then expanded and grew from there. And during your time when you were the head of inbound, were you guys doing mostly organic stuff Or were you also coordinating the paid channels such as you know, Google Ads or other types of paid acquisition?   James Scherer   Yeah, so I was primarily focused on the organic side of things, though, I was pretty involved in the conversion optimization as well with the site, which kind of did touch on. We had a paid team, who we coordinated with for sure, just to like Target the SERPs they were targeting and vice versa, and then not targeting the SERPs they were targeting. But it was primarily my focus that has always been around inbound organic traffic, leads and sales.   Andrei Tiu   Very cool. Okay, sweet. So, you know, I just can't be patient anymore. I want to go into the numbers because I'm really excited to talk - about it's probably one of the most or more popular case studies that you have been leading on and that you guys have been working on. And that is monday.com. So we all know as marketers, everybody probably saw ads from them or got visibility towards their brands in the past two or three years massively. And I know that you guys were behind their organic success. And more specifically, you were driving the activity there. So it'd be really exciting and interesting for us to bring as much as you can to the table from that case study. And then maybe we can bounce some ideas and make a little analysis on what made this case study be so successful? And also, what can our listeners take away from it to implement or to look at when they're planning their content strategy for this year?   James Scherer   Absolutely. And you are absolutely right, that we all saw monday.com. I think they retargeted us - all of us - in 2021. I wouldn't be surprised. Yeah. So they came on with us in October of 2020, fall of 2020. And they very quickly wanted to do the massive volume of content. They had been in kind of the market for multiple content marketing agencies. And when we kind of started talking to them and said, like, hey, we could do double of what you want to be doing. In which they wanted to do 75 pieces in the first month. And down to the kind of like 75 to 50, in like the third, fourth, fifth sixth. So, in the first 12 months of working with them, we did about 400 pieces of content, which was, you know, massive volume. So coordinating the right key phrases for us to target and then determining, like, everything that we needed to form an outline creation stage for all of our writers to come in. We had like 35 writers on their account one time. That was all a bit, you know, it was a lot to do. But it was really exciting, of course, because you know, monday.com is one of those Unicorns of the tech space. So, as I said, Yeah, I think 425 Odd pieces were created in the first year,   Andrei Tiu   Was this on-site and off-site or just for on-site?   James Scherer   On-site exclusively. Everything they did was on site. Yeah, so, 425 ranking positions, out of 800 articles. So 750 articles in the first nine months, and then 800 by the end of the year, because they slow down. And I think more than half of those returned 350 of them breaking the first page for the private for the primary key phrase. So massive results, I think a total of like 23,000 new organic key phrases from those articles exclusively. And 825 first page rankings across the board. So yeah, so if 350 odd for the target keyphrase, and then 801st-page rankings for all the articles. So huge results for them. And it was really, really exciting to work with them and do it. And we're actually doing another 93 before the end of February for them. And that's just starting this week. So I am enthusiastic about being on this podcast, but I need to go help.   Andrei Tiu   Yes, it sounds very busy. So can we talk a bit about the strategy behind it? Because this is something that we discuss with our clients as an agency as well. And it's always a debating point, like how much should you write? How much is enough? How much is the minimum necessary? What was the strategy that you went for when working with them? And also what determined them to go all-in on the on-site only content production, as well as the very high volume? Were you optimising articles one per keyword and had a very long list? Were you targeting phrases with more articles at once, or what was basically what informed your strategy together and this case study?   James Scherer   It's a big question. And it's a sort of, it'll be a big, big answer. So bear with me. The answer to the question of okay, let me sort of a bit of context. Monday.com has a massive marketing budget. They're a massive company, and they needed significant investment in inbound or in the creation of blog content, in order to compete with, you know, significant competitors really sizable competitors. They also wanted to break into the CMS spacers they weren't currently in as much as they wanted to be. They wanted to have an entire section on templates was of content which it didn't have its time. Let alone the fact that a lot of primary topics like the key phrase project match marketing software. They did not have content. So the answer to how much content should your listeners be producing, cannot be answered by what Monday did. Monday did the higher volume of content, 75 pieces per month of act 2000 words. Which is above and beyond what most businesses can possibly imagine doing, their marketing budget is significant. I think what we should discuss perhaps are the takeaways that like, quote-unquote, normal businesses can actually like learn from what we did with them. So the first step to identify the key phrases that they targeted was to structure everything around categories, which is how I do it with all of our clients and market size. What are the categories of content that your business wants to be found for? A lot of people business, like, think about SEO strategy around like what do I want to be found for when somebody types into Google what I want to shop for? Which is an approach for me, it's more what? What do you want to talk about? What do you want to talk about, in general, if you're a project management tool, like Monday, then it's Yeah, project management? But it's also productivity. It's also teamwork. It's also in their case, CMS is also like sales funnel optimization, because they were doing a lot of like, they added a lead form product. So it's okay, if these are the five categories of content we want to produce let's prioritise search terms within each of those categories. The priority process for them was a little bit more in-depth than I tend to go for, they included the kind of value from a paid perspective, into kind of the algorithm that they use to spit out a priority, a numbered priority for each topic. So for instance, project management software is a bottom of funnel key phrase, because it has the word software in it, they offer software. So that's people who search for that are only interested in the buying process, essentially, they want to learn what's out there and choose one of them. They're not looking to really know what project management is. So yeah, they kind of took those key phrases and ran them through this algorithm based on like, Okay, what is the volume of this key phrase that makes it like a high volume search term makes it a priority piece? What is the intent of this key phrase based on PPC cost? And what is the competitiveness of this key phrase, based on what is the competition doing and how strong are those domains, along with just like, there was like a fourth variable, which is just like, how much we want to rank for it like that je no sais quoi component of a search term that like, we really liked that one, it really lines up with what we're doing this next month plots, release, and etc, etc. So all of those kinds of variables added up to a priority list for each category. That kind of was from 100, down to one. We did all of them. But how they were done in the order in which they were done was based on that kind of structure of analysing each one and determining which one was the clearest opportunity for them. So yeah, then they just kind of did it based on how many can Codeless be producing in a given month. We, as I said, we had a list of 850 within the year. And we did all of them, we did I think 500 or so in the first six months, and then 300 or so 350 or so in the next six. So yeah, it was fun. Takeaways there would categorise the content plan that you have, and then think up some level of prioritising which pieces need to go live first, around, this needs the most love from a link perspective, this needs the most love from like giving it the most, you know, the highest chance to be indexed, and also the highest chance for social media to engage with it and etc, etc, etc. So get those priority pieces up first, within each category that you want to produce content with him.   Andrei Tiu   Appreciate it. Now it was you know, a very good and insightful answer. One question here would be, for example, when you're thinking about the domain authority, and what you like the tools that you had in the beginning when you started to produce this content, how much did this impact the performance of the new pages and the new content pieces that were published on the website? Did you start off having a very good domain authority or were there other link building activities happening in the background that we're helping you in certain areas as you mentioned, for example, prioritising the pages that need the most link love and then doing that for internal links and external?   James Scherer   Yeah. So the short answer is that monday.com had existing domain authority or domain ranking on a trend of like 80. And on SEMrush of 75, something like that. So they were already in a very good place, which of course helps. And I'd love to talk about another client as well down the line, which is kind of on the other side of the coin for a lot of those customers who were like, well, this is all well and good, guys, but like, my domain authority is 35. And I don't have any budget. So how can those businesses succeed as well? But yeah, now monday.com, had existing domain authority, they also had an existing link building team. And then they also use so-called this works with our sister company, which is a backlinking agency, called User. And so a lot of our clients also use them because links are such an incredibly crucial part of content success. But determined, so that helped a lot. That said, all the best practices that we executed on top of that existing domain authority are just as valid for a small business as they are for monday.com. So creating search optimised content, using tools like MarketMuse, Phrase, Clearscope, whatever platform you want, if you're an early-stage business, I would recommend something like phrase, it's like a cheaper in and they do a lot good work, MarketMuse a bit more expensive. And also, there's a whole auditing thing, which is a bit more intense, but also a great tool.   Andrei Tiu   Can we talk a bit about them, like, sorry, for interrupting your flow, but I think it's important for people that actually want to look at them to know, what does exactly each of them do. If we can talk people a bit through how to apply, you know, their, you know, add value.   James Scherer   So all of those tools, the primary function for content creation is actually the optimization component. They do more. But for our purposes, they basically pull the SERP over the top 20 search results, actually for a targeted key phrase. So you want to write, you want to pick a piece of content for monday.com, targeting project management software. These tools will pull the top 20 search results for that key phrase, identify the headers within them, and the second symmetric key phrases that are associated with the content that's already ranking. So when you draft an article, it will compare what you've written to the ranking content. And say, you haven't touched on task management within your project management software tool, or fundamental software article. And all the competition content does. So as far as Google determining the comprehensiveness of your content you are lacking in that area. So add in that semantic key phrase and that subject matter and you will create a more comprehensive article that Google will reward just from the content itself perspective. What these tools don't do is a review, you know, the size of the page, the page experience, they can't see images, the quality or the or you know, that the wage or size of those images. And they actually don't do headers. So it can't see that. In your draft, you have an h2, which is optimised for search or not. It gives you the formatting really either the kind of can bold the text, which we know is like a very minute SEO variable, but there's something there, that kind of stuff that can't see either. It's just really around like the subject matter you've included in your pieces. So all of those tools can do that. All of them also, actually clear scope and phrase offer you the ability to like run that report, and then send it to a freelance writer or one of your internal writers and have the kind of fill in the draft. And it'll automatically see what you like how it's compared to the making content. And you pay usually based on the number of reports you pull in any given month. Agencies, of course, are on agency plans. And so we pull hundreds and hundreds and hundreds, hundreds, but that's all our systems work. And they also allow you to do content briefs to a certain extent based on again, the SERP. So what are the headers in the ranking content and you can pull in inspiration from that content into an outline that a writer can then fill out? So really handy tools I would recommend people mess around with those. If you're looking to do high volume content, or even just create search-oriented content, those tools can really be helpful.   Andrei Tiu   Thank you for the insights. Now, back to your original flow, or idea if you remember it if not do because otherwise, I have the other question ready to go.   James Scherer   Yeah, hit me with another question. I'm sure what I was saying is we'll come back out for sure.   Andrei Tiu   Okay. The next question was really just like continuing the idea that you started which was okay, monday.com was a very big company. They were already starting off having a big presence and massive marketing budgets. What do you do if you don't? So if you don't have high domain authority, or if you don't have massive budgets or resources to invest into content marketing or SEO, how to go about, you know, in that case, and here, I was keen to hear your thoughts and example on, you know, the other client that you mentioned.   James Scherer   Fantastic. Yeah. So this kind of brings up another client, Early bird, or get early bird.io, I think or earlybird.com, they are an early stage, financial investment app targeting parents, helping parents invest in their children's, like, financial future. So cool company, cool idea for a business. And again, when they came to us, they didn't have a blog. Talking about domain authority, they didn't have a blog. So we worked with them to build out, okay, how are we going to start building domain authority, creating great content to get it seen how we're going to link back to this content? And how we're going to get this site kind of momentum from an inbound perspective? And turn it into purposes, a lot of the stuff we do with monday.com is similar to what we do with Earlybird. So it's around okay, what are the categories of content we're going to target for this client, and what do they want to be seen for? In their case, it was kind of the idea of gifting money, gifting in general. And then like investment strategy, budgeting for young parents, and in more recent monthly been in the crypto space as well. So if those are the categories, we do a pillar and post structure, which I would recommend people do as well, based, again, on the categorization of content, targeting the highly competitive high volume search terms first getting them written and indexed. And then every article that you do in that category after the fact say, say you're doing 30 pieces of content per category over the course of a year over the course of eight months or whatever. Three to five of those within each category should be pillars, and then the remaining 25 or so should be support pieces that backlink internally to the pillar pieces of content. A pillar piece is just a kind of the more pressing more general or more like broad-spectrum subject within that category of content that has a higher search volume. And inevitably, a higher competitiveness a higher keyword difficulty. Again, all this data you can get from a trash or SEM rush for miles or whatever it is. And so we created their pillar pieces and then started driving backlinks to them from support content. They also did work with a backlinking company, again, the one that we work with quite a lot, User. I think they were on eight links per month plan, which essentially, if Ava's worked with any kind of backlinking agency or service, you know that a lot of them pay, you pay for the quality of the link that you're getting back. So I think they're playing was like 60, plus domain authority, publications and domains that would do a backlink directly to their content with the anchor text that we wanted to be found for. So over the course of that first 12 months with them, which was about November 2020, to Yeah, just a few months ago, they went from zero to 20,000. And they were doing eight articles a month. Which is I mean, compared to what monday.com was doing, that's you know, nothing, it's a couple a week. But target intentionally, linking intentionally, creating bottommost content with high-quality images, customs, like graphics that are branded and specific, no stock images, formatting from flow down the page, pulling people down the page, increasing time on page, reducing bounce rates, all of that stuff based on the formatting of the content itself. And then making sure that page experience was really good, which of course, is an incredibly important thing since the May June algorithm change, which means, you know, little JavaScript light pages, compressed images, you know, are tight and less than, whatever 200 megabytes or kilobytes, whatever. All those best practices kind of came to the fore with them. And another component of it is what I would say to readers is, ambition is all well and good, but momentum will get you farther. So if you're just starting out, starting from scratch with content production, I would say give yourself a bit of a broken target lower volume, lower kg pieces in order to get something live on your page and sorted to get stuff indexed or to get a few backlinks. And I mean, create the pillar content as well. But don't expect it to rank necessarily create it so that it's there and you can backlink to it, but then feel free to focus your attention on those lower acuity pieces and know that SEO is a long game. But once this was taken over, like with Earlybird, once they got some that momentum and the wheels really started rolling, we did start seeing, you know, 50% month on month growth, and then 75% month on growth, and then for like six months in the middle of everywhere, 100% month on month growth. But it took us four months or so to get to 1000 unique visitors per month, and then 1500, and then 3000, and then 10,000. And very quickly, it ticked over to the 20,000 space. And now we have to have a whole conversation about converting traffic. There's a whole different thing.   Andrei Tiu   Yeah, for sure. And also until you know, all the new articles and content pieces are being indexed. And then they get the age that they need to in order to I mean, and also build upon their own authority and when there's not bouncing off the pages, and so on. So indeed, it's a bit of a longer game. So the sooner you start, and you do things right, the better and the sooner you'll see results. Yep, totally on point. And I'm vibing with you, this is exactly what I believe as well. Now, let's go a bit into the techy side of things. What's your experience with AI apply this to content, marketing, copywriting. There have been some tools out there.  What's your experience with this? Have you tried to use AI-powered content generation?   James Scherer   Yeah, absolutely. I've tested a couple of different tools that produce content based on a key phrase that you plug in, Marketmuse has been like the main one that I've messed around with. But it's interesting. The other question is like, are the computers coming to take your job? And the answer is, from an SEO perspective, it depends on what vertical you're in. The financial space is becoming more and more dominated by AI. Yeah, written content, but content that is very much helped by AI. I think that those industries that are far more fact-based, just like especially with, you know, with financial words, like the this is the stock change over the course of the past day, and connecting that piece of data with another piece of data that AI can do, as long as you put in what it needs to pull from your fine. From the kind of thought leadership perspective, the idea that you know, you want to produce high-quality content that readers want to read and bring something new to the table. AI is never going to get there. The idea of novel thought is simply something that's not going to come from these tools. Does that mean that you cannot use AI to create higher quality content? No, it doesn't. It means that you can use these tools and they are effective. And then you have to go away by yourself in the darkroom and come up with something new and find an interesting and put your own voice into it, you know, your own ideas into it, and come up with something original. On top of what that AI has already helped you do. But that's also AI written content and AI-generated content. There's also a topic here around AI helping you create content. And the fact of the matter is that AI and software have been helping us create content for 15 years, I mean, Microsoft Word 96 had that little red line beneath a word that was misspelt. And when I fixed it, that was a piece of software identifying where you had messed up and telling you how to fix it. And that is AI helping you create content. Grammarly, which has been out for however long, helps people create content and write content effectively every day and has been doing so for years and no one's been intimidated by it. The fact of the matter is that a lot of these tools, I think the thing that people are scared by is the idea that content computers and AI will write your content for you and then everything will just be regurgitated. You know, a grey matter that doesn't actually do anything or add any value and also the original creators, their content writers will lose their jobs. And I think for me, we use a number of different tools, including Grammarly, including Hemingway app, we use plagiarism tracking tools like AutoCorrect and writer.com. We use again those content outline creation tools like Clearscope and Phrase, MarketMuse. We use optimization tools. And then we use software to make it all kind of come together with project management software that helps us identify when, when an article has included the number of, you know, key phrases we wanted to include and all the rest of it. And all of this comes together to alleviate the human error in content creation. Which is kind of scary for a lot of people. The fact that matter is that human error is also what makes content, original and real and human. But we all make spelling errors and grammatical errors that we know are wrong, but we can't see them because it's difficult to edit your own content. So I guess the long-short of it is that so long as you are open to creating higher quality content, AI can help you but don't be concerned that it's going to replace originality anytime soon. But there are a lot of tools out there that are trying.   Andrei Tiu   Yeah, I agree with you, though. It's like, for example, with music and when you say like, for example, when you hear these perfect music, and but it just doesn't touch you as much as he does. You know, a live song with, you know, having the E string on a guitar a bit out of order, like a band on the guitar is a bit out of tune, but just enough, so it's real. It's not just like everything recording to perfection and fitting it all together, reproduced on a computer. So yeah, I mean,   James Scherer   That's also there's also is that components of it, which is like, Okay, if AI can create a piece of content, why can't a writer then come in after the fact and like, tweak bits and pieces to make it sound real and whatever, whatever. And talking to it, we have 75 Odd freelancers on staff, and if we pulled them, every single one of them would rather write from scratch, than edit an AI-generated piece of content. And the reason for that is exactly what you say with like, when you hear something AI like, you know, made by computer written by computer music, especially. It sounds perfect, which is weird. And with AI, it sounds close to perfect. But there's no written content that sounds close to perfect, but there's just something slightly off about it, and you're not 100% Sure what and it takes you five minutes of the element to figure out what it is. That's weird in that phraseology, or in that grammar, or in that syntax and structure. Any writer would prefer just to write the damn paragraph themselves, rather than having to find what's weird about it, cuz there's something that just sounds odd to my ear, and I don't know what it is. And then yeah, you explode.   Andrei Tiu   Yeah, I can imagine having to go through, you know, like a normal 2000 words piece of content, doing that every day and then trying to figure out what's wrong every two seconds sentences and try to rephrase that. I think it drives you crazy. So you know,   James Scherer   I just want to say just right.   Andrei Tiu   Yeah. Cool. So yeah,  I'm aligned with you on this one. And, you know, as you mentioned, I think it can sound overwhelming for somebody that has to do you know, content writing or production, for example, for the guys tuning in, that maybe are managing the marketing, but also producing the marketing or they are one band, one band kind of team or two people in on the marketing team, it can sound overwhelming. But again, there are some simple tools that can help accelerate or you know, just take some of the mistakes out. So for example, using a tool that helps you see how good your content is for your desired purpose, as opposed to what's already ranking, as you mentioned, or eliminating the grammar spelling mistakes. These are tools that are accessible, easy to use, and can certainly contribute to producing more quality content, potentially at scale,   James Scherer   100% per cent. Nothing to add there, you are absolutely right.   Andrei Tiu   So how do you see things going forward in 2022? We now robots will not take copywriters out. But what else do you see working well these days? Or what are you guys experimenting with? Where do you feel marketers should focus their attention towards?   James Scherer   Yeah, so what we're doing now we're changing our strategy in 2022, for all of our clients revolves around two primary algorithm updates that came out last year. The first of those was back in January, February. This wasn't a major algorithm release, but a lot of businesses saw the effects of whatever they did. And essentially, a lot of our kind of affiliate clients who were publishing 5000+ word articles, the massive massive listicles saw significant ranking decreases overnight, pretty much. And it looks to be that Google was cracking down on those massively comprehensive guides, which a lot of businesses have been using for a long time to like Okay, well, if I don't have the domain authority to rank for this key phrase, and the article that's already there is good is already on the first page is good, I'm just gonna write something that's like 10 times longer in order to, to rank. And it worked for a while. Because, you know, if we're talking about semantic key phrases included in each piece, and when you have 150 of them. And a lot of people would, you know, link to those because they were comprehensive in scope. Google's cracking down on those because the fact of the matter is, is that the user experience, the leader experience was pretty poor, navigating those his own extra impossible. And so that was a that was the thing that we're addressing. We create your speciality long-form, high-quality content, that's what we do. That's our selling proposition, what is long-form in 2022? In general, I have not scoped out a piece of content that needs to be more than 2500 words in about six months. Because pretty much every subject realistically can be covered in that word count. And if not, you should write another article on the related subject matter, and then link to the original pillar piece. So that's the first one go a little bit shorter. And then kind of tied into that is focusing on paid experience, which again, that was the May, June paid experience algorithm update, which is all about streamlining your pages and your site in general, focusing on reducing the amount of code and the back end, focusing on, high-quality images that are compressed PNG file types that like, look really good, but aren't massive. The idea of when you go into Google Search Console, you should have no errors that talk about heavy pages or, or red flags around like these pages, whatever megabytes, when it gets crawled. And that ties really well into the like: if we're doing shorter form content of you know, 1215 to 2500, then there's no reason that those pages should be massive. And the pages that were massive, and I think this is probably realistic, is that in February, when that initial algorithm, we saw the results of that algorithm that was Google, like pushing out preliminary changes to the algorithm that would tonne of them come in in fall in the page algorithm, the paid experience update in major. So for all those guests like that, what this means is that your content needs to be tight, beautiful, the page experience needs to be a really good name, there needs to be clear interlinking between all content. Again, based on the category of content, you should be tagging within those categories. And there's no reason to go over 500 words on a piece, focus on creating high-quality content that's well linked internally and then driving backlinks externally. Again, I'm not saying anything, that hasn't been true for years, I think that I mean, people used to write long-form articles, and they get really long from articles and used to work. But what I'm saying is that everything that we like has been a best practice is just can't be messed around with anymore. Like there's no possibility of winning if you're creating 10,000-word articles that are poorly linked extremely heavy, it just doesn't happen anymore. So focus on those few things. And you should be okay, in 2022, nothing crazy, nothing. Mostly, Google will probably throw something at us, and then we'll have to scramble to fix it. But that's my expectation.   Andrei Tiu   Yeah, and in other words, sort of what you also said is that, you know, we have video and all these other content formats, but in the end, the value of the written content stays there. And sticking to these best practices, and to the way that Google wants content to be produced by humans, is still going to be driving a massive amount of value to brands that are using this marketing channel, right?   James Scherer   And video is ...even saying the video is the next big thing. I wrote an article in 2014 talking about how the video was the next big thing and that was my like, anticipation for 2014. And it's we've never been wrong. But for a lot of people really high-quality video is out of the realm of their marketing budget. Because it needs to be really well produced. The audio needs to be fantastic. The video quality needs to be fantastic, it needs to be edited really well. And it needs to be cut up into a bunch of different clips that go on YouTube and whatever, whatever it is being hosted by the right place. And those hosting sites can be expensive. So I'm not saying don't do video, in fact, I'm saying you should do video. However, if you don't have the marketing budget to invest in video, don't invest a little In the video, don't do bad video, because the bad video is worse than no video at all. And you can get a lot more bang for your buck with high-quality content that is evergreen and targets highballing key phrases and ranks for a good long time.   Andrei Tiu   Great. James, we're getting close to the end of the episode together. But this was a very, very cool chat. Really loved the energy. Where can people find you? How can people come to you to help with or connect and discuss things?   James Scherer   Yeah, for sure. I mean, I think the easiest way to get in touch would be I'm on Twitter @jdscherer if you want to message me or anything like that. From a production perspective, head over to codeless.io and book a call with us. We kind of do consultations first and foremost because we care as much about identifying if the client is right for us as if we're right for them. So we usually do kind of an in-depth idea, like the discussion around like, what are you doing? What's not working? Why are you even like looking for anybody and then we can help direct businesses to other types of agencies or if we're right for them, then that's great. But if people are interested in doing content production, get in touch.   Andrei Tiu   Super. James, thank you so much for being on the show today! This was a great chat. This is likely to be the most comprehensive video for this season covering this subject. So really happy that we had the chance to discuss this subject together. Meanwhile, guys, go over to codeless.io, check out what they do, connect with James on Twitter, on LinkedIn, you'll have the links to the tools that we were discussing about as well as to the platforms in the description of the episode or on social media if you watch this there or YouTube in the description as well. And until next time, thank you, as always for tuning in. If you have any feedback or anything that you'd like us to discuss in more depth, feel free to ping us at hello@marketiu.com or James. And James, if you're offering we can organise another episode, later on, to see if there's anything relevant to the audience that we haven't covered today.   James Scherer   I'd love that, that would be great. Get in touch.   Andrei Tiu   Super. So yeah, until next time, thank you everyone for being on the show. James Thank you again, wishing you an amazing year ahead because we are seeing the beginning. All the best of success and I'm looking forward to catching up soon.   

17/02/2022 • 43:15

Join Andrei and our guest on today’s episode, Julius Solaris, as they will be discussing how to best use shared online experiences and events technology to redefine human connection in B2B businesses. Julius is the VP of Marketing Strategy and Events at Hopin, Europe's fastest-growing startup of all time,​​ as well as a world-renowned event influencer.   𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐉𝐮𝐥𝐢𝐮𝐬:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: hopin.com 𝐽𝑢𝑙𝑖𝑢𝑠 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/juliussolaris/    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox  Episode transcript:    Andrei Tiu   Hi, there! This is Andrei, welcoming you to a new episode of The Marketing Innovation Podcast Show. Our special guest today is Julius Solaris, who is the VP of Marketing Strategy and Events at Hopin, Europe's fastest-growing startup of all time. And today, we'll discuss how to best use shared online experiences and events technology to redefine human connection in B2B businesses. Without further ado, Julius is a pleasure to have you on the show. How are you? How's the year started for you? I know you are in LA at the moment. So how was the weather there?   Julius Solaris   Thank you, Andrei, thank you for having me. It's such a pleasure to be with you. And, you know, the very exciting start of the year, as you know, we navigate through the uncertainty and you know, whatever prospect is out there, everybody's excited. In the marketing and events industry to kind of go back to in-person everybody's looking at virtual as well as a long term solution to the issue. So we're navigating for both personally. The United States is slightly different from the rest of the world. So I've been able been fortunate enough to attend several in-person events, one of those last weeks for 3000 people. So yeah, lots of insights, we're definitely going back to in-person, it's not as fast as we wanted it to be. But at the same time, you know, there's a lot of innovation happening in virtual so I'm stimulated by both parts, I guess, you know, I come from them in person. Ward, I come from analysing in person, the business of events. But I've always had a passion in technology. Therefore, I'm like, drawn into this battle between virtual and in-person that is happening right now. Yeah, so exciting times.   Andrei Tiu   Yes, definitely. And I feel with, you know, with coming from the live space, and now going to digital and are coming back to life I think, however, that some changes are here to stay when it comes to the innovation that has been happening and the way that customers or actually people in general, as well as transposing the b2b space, have adapted to the COVID pandemic, and now going out of it, how they see events as part of their marketing strategy. So I'm really hyped for us to go through the ins and outs and have your insights from a technology point of view, as well as adoption and what you guys are developing at the moment. Let's see if we will go into AR and that side of things as well, if you want to, then that'd be really, really interesting. Because as you also know, this is a very hot subject nowadays, between our marketing audience. So exciting. I think a very good starting point would be to introduce yourself a bit to the audience. Tell us a bit more about Hopin, how you've come to be Europe's fastest-growing startup of all time because that's a huge statement. And I know from our discussion just a couple of minutes before, it's impressive as well. So if you'd like to take over the stage, it is all yours.   Julius Solaris   For sure, so I've been in the events industry for the past 20 years, 15 of those have been in media been writing about events. So I come from a content perspective. And I've been doing a lot of analysis on the use of technology and events. So that's been my passion since 15 years ago, and I've been one of the first looks at the impact that technology could have in events as well as the impact that social media could have in events. I've been sort of defining the trends for the industry for many years, and have hundreds of 1000s of event planners download in my resources website called Event MB that I sold in 2018 to skift. And then, at the beginning of 2020, I got hit like everybody else by the pandemic. And I started doing virtual events. We did webinars before. We sort of elevated the experience of more virtual events and in a space of a year with six events, we got almost 60,000 event planners to attend those events, which is five times the size have the biggest event for the event industry. So quite a sizable audience for our industry. And in February 2021, I made the move to event technologies or working with one company then ended up at Hoppin a few months later. I started at Hoppin four months ago, joining the revolution that this company is bringing along. I don't know if you know the story of Hopin, which is very inspirational. Our founder, Johnny Boufarhat, actually based in London at the time, was sort of confined in his home for autoimmune disease for two years. So we built this platform out of the need to connect with people and to create better experiences for people that are unable to attend in person. So in a sense, he anticipated what the pandemic kind of made us all go through during lockdowns. And therefore, a platform that was built with that kind of experience in mind nearly got a lot of traction and became a sensation, and experienced amazing growth from a handful of employees, three to six, almost 1000 spaced out from some seed funding to $1 billion funding, and incredible ARR. That's been published in different outlets. And you can check it out there. So it's a, you know, incredible story, a trajectory of virtual events that we've all experienced during the pandemic. But also it's a story of bringing that concept of coming together forward into the 2020s. In a sense, I think this is a movement that is going to define the next 10 years. And the way our CEO defined that was by acquiring strategic companies that deliver on that mission of feeling closer to the event, the opportunity, the content by buying first Stream Yard, which a lot of us used, personally saved my life last year when I was running events. And then other companies in the in-person business as well, Topy, Attendify, Boomset, three companies that if you've been in events and use technology for your events, you will know because they are very strong in the in-person business. Therefore, paving the way in terms of what's coming next for the connection, also companies like Jam, there is more sort of meeting oriented type of technologies. So coming together at every touchpoint possible to make sure that you can meet wherever, whenever and however you want. There's no definition in terms of meetings these days that shouldn't be there, we pursue radical inclusion of whoever wants to attend. But also given the freedom to planners and marketers to plan their activations their events, however, they want. There is no fixed agenda, you shouldn't be forced to plan a meeting and personal costs or virtual costs, or hybrid at all costs. But you should follow your audience where they are. And also your situation, your country, the pandemic, all these issues, but also sustainability. You know, these are topics that are on top of the minds of current and future generations. And we feel that at Hopin we're at the core of it.   Andrei Tiu   Awesome! So tell us a bit about your journey through the past maybe two years. So ever since the pandemic started, because this has been, you know, a time of change for you personally and professionally as well. So maybe how did you move through the activity that you had before and now taking the lead on the marketing front with Hopin? What was something exciting that happened there? And how are things panning out for you? Or what were the opportunities that you saw as we moved through the changing market, the changes that were brought by the pandemic and obviously the b2b space that had to adapt as well?   Julius Solaris   So I always tell this story. In November 2019, that was the time when I was Editor Chief and we would write the trends for next year, every time so that's when we will actually publish them. And my top trend for 2020, so 2019 looking at 2020 was trying to anticipate a little bit with my crystal ball that I have here that I use to look at trends all the time. So try to anticipate and to be the top trends of 2020, where virtual events. Right, for all the possibly completely different reasons that what happened, I couldn't anticipate a pandemic. But to me, that was where the industry was going towards, because there was a need to include people that couldn't attend, there is a correlation between attendance online and attendance in person. The more people attend online, the more they tend to turn up in person. And also, there's a sustainability crisis that we kind of forgot during the pandemic, came back recently. But this is not a trend, this is a problem a lot of people are dealing with. This becoming a marketing problem to a lot of events as well with younger generations where they can't afford to be non-sustainable. And this is a big problem with some parts of the event industry, especially large trade shows that create monumental amounts of waste. And, you know, if you think about all the travel that it's involved, it's an incredible direct contribution to pollution and all the crises that we're experiencing right now. So, therefore, I was kind of positioned in February 2020, I was looking at the situation being Italian, I was looking at whatever was happening in Italy, like two, three weeks in advance compared to the US. And I put out a tweet saying: ”Listen, we should seriously look at virtual events because I don't think we're going to be able to do in-person events going forward.” And then March came, all the cancellations came. And, you know, everybody started to sort of congregating into virtual environments and the learning curve it's been incredible. You don't join the event industry, because you like technology, right? It's counterintuitive, you join the event industry because you'd like to stay close to people, you're like that offline feeling of co-creating experiences. But you know, through the years, I've seen the evolution of that some of the planners have been strategic about what they do. This is a tiny margin compared to the industry. So the whole industry has been going through a crash course in understanding technology. To be honest, with incredible resilience. I've seen businesses completely destroyed. I've seen people that have worked in the industry for 20 - 30 years to move away and like do real estate, or something else like, which is very, very sad. And we still have to get to terms with the impact of that. Because it's still ongoing with the last waves, we've seen again, and again, the same issues. So, therefore, a very, very tough time. But still, an exciting time on the other end to see all this experimentation from an industry. As much as we all value in a person. We all recognise right when we attend events that some events are better than others. Right, not all events are great, right? We've all attended conferences, there are boring, like with sales pitches from, you know, salespeople that have 10 point font presentation, and nobody could read, bullet, bullet, bullet points, and you just want to die, right? So the level of experimentation has been incredible. I like to think we've been at the forefront of some of that by experimenting with new formats. And then you could see all this attention in event technology. It's not just Hopin, the whole event technology spectrum, has experienced unprecedented venture capital investment, like never before. Like you have to think that the one of the biggest deals I remember before the pandemic was double dutch, raising $30 million, and then another 20 million. That was mind-blowing to us. It was an absurd amount of money. So to think we're now in the regions of 1 billion at Hopin is this incredible. So it's the time of our lives for people that have been in technology for a while in the events industry.   Andrei Tiu   Okay, so, then it was 2020, the change was happening. And then how did you meet Hopin and how did you take the lead there on the marketing front?   Julius Solaris   So I was at another company before in technology. And, you know, one thing led to another I had the pleasure to interview the CEO of Hopin, Johnny, a few times in my previous endeavours as Editor-Chief, so we develop the relationship. And, you know, there was a need from companies like up in to be a thought leader in events. It's a company that comes from technology a lot, there's a lot of people that have worked in Facebook, Airbnb and Google. There's also a need within the company to grow people that have been in the industry for a while. And I was part of that plan to bring me on board is to give voice to some of our wider marketing initiatives being grounded in what the event planning industry is about. So to bring that voice in, and, you know, give more resonance to all the content initiatives we would do. And you know, more companies, I feel this is a wide marketing trend or navigating towards becoming media companies almost right. So there's a clear direction in that sense. And therefore, I feel more and more companies are hiring sort of ex-editors,  ex-content creators to become part of their marketing effort. And I feel that was the thinking behind it. I don't know, we should ask the company about that.   Andrei Tiu   Well, I'm sure your experience as an editor chief and media person in that sense, as well as an influencer, if you want. As far as your roster of achievements in the back, I'm sure that was counting a lot towards you joining or needing their team there. So if we were to think about the last couple of months, because November is not so much ago, like so much time ago, and it used to be a time when you were publishing this Trends report in the past. I'm sure that you know, the behaviour was still there when the time came so you're already looking at trends for 2022, assessing what was happening, and what was there to stay, obviously, the new Omicron variants and stuff, probably not many knew exactly how that's gonna unfold. But what are you seeing changed forever in the b2b event space? And also what do you see as happening, most likely, in 2022, when we will be able again to meet maybe as much as we want at conferences, and expos and these types of events may be towards the year?   Julius Solaris   Totally. So the word forever, it's a tough world these days, to be honest. Because it's almost impossible, not even my crystal ball can give me that level of insight into the future. Oh, my god is changing so fast. Everybody's caught off guard, in most cases, you can anticipate, but nobody really knows. You know, you can see like science even changes every day. And when science changes every day, oh, my God, that's a clear signal that business is going to change even more, right? Because we try to shape strategies, and we try to gather feedback from a certain moment in time. So it was October time, we were here in Las Vegas, and one of the largest trade shows where the event industry 12,000 people, everybody was like, celebrating the return of in-person, and then a new variant hit. And you know, cancellations are happening again. So, therefore, it's tough to say forever. Said that there are things that we can talk about, there are practical, actionable, things that your audience specifically can think about. Whenever they're evaluating their marketing programmes, and thinking about their strategy to get closer to their customers, I feel that there's a new category is born. And we're just year two within that category. And that's virtual events. Virtual events have been around for 15 years, they've never been like the ones we've seen in the past few years. I'd like to say that we've seen more change in the past 20 months in terms of event technology platforms than in the past 20 years. The level and speed at which event technology platforms have been delivering features and change have been incredible. So if you think that, you know, virtual event platforms, because you had some experience in March 2020... So my number one tip and action for those listening is to go back and reevaluate platforms. Because there's been an enormous amount of change. There's been incredible feedback. It's almost like these platforms have been co-created with the feedback of planners and marketing professionals. For the past few years, this level of innovation has been incredible. I can think we ship new features on a daily basis and often, so it was just like, I can't even keep track of how many things we're shipping to respond. So the new categories are born and where does that sit? That's the major trend I feel for marketing professionals. So if you used events before as a strategy for your b2b marketing efforts, 75% of them professionals grip on them, or marketing professionals, pre-pandemic said that events are the number one tactic for b2b marketing the most effective tactic. So this is a study done by North America. Let me tell you exactly what's called, North America Content Marketing Institute. Pre pandemic. And constantly events rank in the top-performing tools in the toolbox of b2b marketing professionals. But let's say marketing professionals in general, the problem with events is being they are intangible. They're very tough to measure. Yes, you have the technology to measure the in-person experience with its cumbersome can be expensive. Plus, you have to travel people, there is no certainty. One thing we all know, when you work in events, finger things are going to go wrong. So all at all times, you can expect a crisis. It's not an easy undertaking compared to running a campaign on Facebook, right? And where are you left? Your left in person here at the top is one of the most direct, closer intimate types of interaction with your audience where you co-create the message with your customers, you can change it real-time stuff is incredible, very difficult to do. And then you have probably the next step is social media where you create that persona by your brand. There used to be nothing in between, maybe you have an email list, maybe you have a community if you're really forward-thinking. But that was that right? Now, enter a new category in the middle of the funnel, which is virtual events that are a much closer way to interact with your audience. That is not probably as personable as in-person events as direct as that, but creates an environment of intimacy that removes the noise of social media, and creates a much more direct touchpoint, if done properly, where your audience and the advantages are that is incredible, because if you think about the trend, the wider trend of community and brands becoming communities for audiences to come together, we believe that event-driven community so a community that has multiple instances of events, is probably the best way to kind of channel all that energy that gets created among your customers into content that you can create into closer brand interactions, into better in-person events that require less marketing to be promoted and attended. So that's the new biggest fan, that that we can talk about hybrid, we can talk about different interactions with that I feel the birth of this new category is there and we're just here to like we're just at the beginning of it, then we can talk about the metaverse as an iteration of that. But you know, this is like the beginning of it.   Andrei Tiu   Got you. Okay, so now talking about this new category, you guys have a tonne of customers that you work with from loads of industries and obviously gather different products at them or them using you in different ways. For the people out there that may be taking some webinars or some basic online events within their b2b sort of marketing strategy.  Do you have some case studies that they can get inspiration from in terms of how they can use events technology to adapt to how things are going this year and are going to go in the future and potentially step up their game when it comes to digital online events in this case or hybrid?   Julius Solaris   Totally. We work with companies such as the Atlantic, TechCrunch, Paleton, Target and all the biggest brands you can think of use Hopin to extend the level of their content marketing efforts into a more personal direction. So first mistake that I see all the time is using meeting technology to do events. So there's a difference there. Basic difference. So the tool that we're using right now to interact, oh, you know, there's multiple tools that we use every day in an office environment, I don't want to give names, because there's nothing personal against all of these great brands. But you know, a four-way, five-way meeting tool, it's a great tool for Team interaction, but it's not built to run an event. An event is a different game, especially if you're willing to reach scale. And if you run events, say, our customer Paleton, with hundreds of 1000s of attendees, you know, you cannot use meeting technology to do that. But even like at 500 attendees, even 200 attendees, you can't achieve through interaction engagement. So number one mistake is that don't assume that they're using meeting technology to do events is going to deliver on the number one issue that we have, with events, which is engagement. You got to get people to engage, you got to get people to interact, you got to get people to feel connected to what you're saying to the content and agenda you're creating otherwise is just a YouTube video. Right? What's the difference between YouTube and Hopin? It's interaction. People have the ability to get together, the ability to comment up both ask real-time questions, but also visit busy exhibitors booths, creating activations around their being connected in networking. One of the features that I love the most about Hoping is the type of roulette networking that you have, you get randomly assigned to meet someone that creates that kind of serendipity. So we've been seeing a lot of clients using it very strategically, even like matching two separate groups, to investors, and pictures for new startups, for example, you know, that's a great example of mixing and matching. But you know, there's a lot of activations is of all breed examples that we've seen on how people use our platform to create engaging experiences. So we've had people, for example, using Streamyard, and going around in the back of in person, sort of event showing the back end and like what was happening in the behind the scene, almost of the event and getting people to participate, virtually. We had people are limiting, like for example, inviting the audience to say like if you have something to say, say it now and come on stage and talk to us inviting them to a private screen yard link and be on stage doing a breakout sort of follow up session to discuss together, the issues presented. We had people doing activations, we had the National Student Pride of, for example, doing LGBTQ+ transactivation, such as, you know, drag aerobics, gender diverse cabaret, you know, transpose makeup masterclasses. We had people, for example, that disabled all the different parts of the platform to just focus on the content and just create a simple content experience for those that want to just engage with that. We had people that survey the audience before the event and actually asked, What would you like to see and then use that very survey into creating the virtual schedule for their virtual event. We are people that create, for example, premium tracks for their event with multiple tracks and make attendees pay just for one track. So they're able to monetize. We have people that immediately record all the sessions and post an on-demand video library Netflix type where you can pay on-demand to access those or you can access or repurpose those as assets for their social media, and why their marketing initiatives. So a million dollar type of case study that you can think of at the end of the day, gets down to the experience that you have.   Andrei Tiu   Yeah, guys, so for you that are working in b2b and are looking at revamping or re-planning your strategy for events, Hopin also has an events Planning Toolkit on their website, which you can download. So you have the link in the description to get onto the website, but go there check out because you know, like these, if there's somebody that you can learn about event planning in today's age, they are your guys. So Julius I'm sure that you know if people want to reach out to you one to one, they can find you on LinkedIn probably as well as If you have any other platforms that you publish content that is relevant. And you'd advise people to go to shout out,   Julius Solaris   for sure. LinkedIn Julius Solatie, at to Julius everywhere, @tojulius on Twitter, which is my go-to platform other than LinkedIn, and Instagram as well. So yeah, that's where I hang out most of the time, I'm not young enough to do Tik Tok.   Andrei Tiu   Super. So I'm very insightful, very cool stuff. And I think we could discuss this for hours and still have a lot to go through. But I would like us to actually just me wanting to pick your brain on this. But you know, the metaverse stuff and the AR and everything is going so fast these days. And you know, NFT's are everywhere. I personally had a couple of interesting discussions with some guys that are developing this, like NFT systems for the events industry. And this is just popped up in my head now. But I'm sure that this is on your planning list for new releases and technology for the coming months. So I'm just curious, as much as you can give away. How do you see this space evolving? Like how do you see AR and VR being applied to b2b events? And maybe how soon do you see this happening? As well as do you see blockchain and NFT's playing a part in the way that events are being ticketed or, you know, integrated?   Julius Solaris   I can't speak on behalf of the company. I'm far detached from product development or acquisitions or anything on that. So I'm sorry, I cannot give you the inside scoop on it. But like if you follow Johnny Boufarhat on Twitter, he tweets on the metaverse and he has a very, very strong opinion on it. So I would definitely invite your audience to check him out and keep an eye on his tweets because he likes to tweet very directly on these issues, and his experiences with them. But I feel you know stuff like blockchain. This is not like a trend of now. I think I covered blockchain in the use of blockchain for ticketing in 2017, for the first time, so it's been like four or five years in the making. There are companies that have been doing it for a while. It's inevitable. And I feel it's a direction that a lot of companies will take for security reasons for, you know, scalping, and all those issues that are associated with large ticketing. I think ticket masters and the likes have acquired blockchain technology companies in the past, therefore, that's not even a trend anymore. I feel it's just an evolution of where the ticketing technology is going towards, in a sense. The metaverse's an interesting topic. I agree with the founder of Meetup when he said on Twitter that meetup.com. He said on Twitter that Twitter is the 3d version of the metaverse and, you know, I agree with that. I feel that social media is already the metaverse in action. That's why the biggest social media companies in person investing in it. They see sort of the 3d version of the metaverse the interactive part of the metaverse as the next iteration of social media platforms. But I think in between those, we've experienced the first wave of what the metaverse will look like with the virtual events, revolutions that happened in the past two years or so. Because we were drawn into an online environment where we needed to interact with each other. And we were forced to do that. That's the biggest experience the world has had so far into the metaverse. So if you like that experience, that's what it's up for you in the next few years. If you didn't like it, then you got to build something to change it. I believe so. You know, it's pretty much in the making, for now, is just a buzzword. I like to reiterate what let me get you the Scott Galloway says that he actually thinks that Apple is the company that will develop the metaverse, not necessarily Facebook, it's very interesting to follow that because he's looking into patents and he says the Apple has a patent for cameras on air pods, which could really change the way we interact with our environment. So yeah, keep an eye on that. It's very exciting for the time being for me is just keeping an eye on things understanding the dynamics. There's a lot of buzzes, there's a lot of crypto bros making taking advantage of other people. Right now also in the NFT words, there are people just there for the money. I think there are concepts such as DAO, they're extremely interesting for the future of communities. So I'm keeping an eye on all of these. But until the market says we like this, you know, it's just buzz words.   Andrei Tiu   Yep. Cool. Agree. Awesome. So as we are getting to the final of our episode, and I know you're a busy man, so your days start now and is full from now until the end. So what would be a closing note that you'd like to say now, at the end of the episode? Where would you advise our guys here that our marketing leaders are planning for 2022? How should they look at events? How could they find using the best technology? And if they don't have a lot of experience, before, where do you where would you guide them?   Julius Solaris   So experiment. Experiment with virtual gets on with it. We have a free version of Hopin, for up to 200 people. Just get on it and use it. Streamyard is free to use, up to a certain point. So you can experiment with this stuff with no cost involved, just your time and thinking and creativity, to be strategic about what you do. That's what it takes. We're enabling experienced creators as we call them, to do whatever they want, like you never had this many tools available for free, ever. So it's the number of tools available today to create experiences or content are just incredible. So dive into those and get started with it. Don't overthink it, just get on with the action and do stuff and make mistakes. Now's the time to make mistakes. In like two years time, you won't have that luxury to make mistakes, people will have very high expectations. They would expect you to have figured it out by then. They will have their preferences, they won't be able to discount your inexperience, they're already getting nervous. With some of it, I'm seeing people that are like year three, I cannot tolerate someone to be muted on a call, come on sorted out, you know what I mean? Like you got to be alert now. So our behaviours are evolving. So experiment, make mistakes, get on with it, build the tension with virtual but remember, the only way to release the tension that you build with virtual is in person. So don't forget that meeting in person is never going to go away. The stadium they're building here in Las Vegas, the biggest banners that they're building is for gamers. For Esports. This community meets online all the time. They're building huge venues for them to meet in person, meaning that the more you meet online, the more you want to meet in person. So that correlation, it's incredibly powerful if you know how to use it.   Andrei Tiu   Love it. Awesome. Julius, this was a great pleasure. I'm super happy that you were able and happy to join us today. I think it was very valuable. And this is also the first time ever in our podcasts when we touch on events and events technology. So it's a premier. And I'm happy to have had that with somebody like you. Great pleasure. Thank you for the time. Guys, feel free to go and check out Julius's platforms, you have the links in the description of the episode. Make sure to check Hopin as well and download their free events Planning Toolkit. And until next time, Julius, thank you for being on the show again, wishing you all the very best. Rock it this year, and I'm looking forward to following your journey as well.   Julius Solaris   Thank you so much for having me. Let's crush it.   Andrei Tiu   Yes. Thank you speak soon!

03/02/2022 • 39:25

Join Andrei and our guest on today’s episode, Igor Fedenkoff, as they will be discussing influencer marketing insights from 2021, trends for 2022, as well as how to best integrate this channel in your overall 2022 digital marketing strategy. Igor is a serial entrepreneur and the CEO and co-founder of brybe.com, a platform for remote professionals and social media influencers looking for brand collaborations. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐈𝐠𝐨𝐫:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: https://brybe.com 𝐼𝑔𝑜𝑟 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/igorfedenkoff/    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox    Episode transcript:    Andrei Tiu   Hi, guys! This is Andrei, and you're on a brand new episode of The Marketing Innovation Podcast Show. Welcome to a new season! Our special guest today is Igor, a serial entrepreneur and the CEO and co-founder of brybe.com, a platform for remote professionals and social media influencers looking for brand collaborations. Today, we'll discuss influencer marketing insights from 2021, trends for 2022, as well as how to best integrate this channel in your overall 2022 digital marketing strategy. So without further ado, Igor, it's a pleasure to have you here on the show. Welcome to a new year, how is January been treating you so far? How's everything going?   Igor Fedenkoff   Thank you so much for having me, Andrei, is definitely a pleasure. This has been a very, very fast start of the year because we are, as a company pursuing, some new avenues of the business. So the developers are hating me already, because they just got out of you know, the partying mode, but you gotta do what you got to do. This is going to be a great year for the industry. This is a great year for the company. Definitely excited about it.   Andrei Tiu   Exciting! So what have you been guys doing? Or do you mention new avenues? First of all, if you want to present yourself a bit to our listeners, so they know a bit about your background, as well as what brybe.com does. And what are you guys preparing for this month or this year?   Igor Fedenkoff   Absolutely. I am the co-founder, part of the four guys that co-founded Brybe two and a half years ago. And this company originally was a pet project, actually. I was working for a different company, I was a CMO for a technology company. And for their marketing efforts, which subsequently we were able to bring him out like 10x, I think almost, we ran a few influencer campaigns very quickly realise that a lot of platforms on the market weren't really serving the purpose of what we had to do. So we started building our own inventory of influencers. And I have a hospitality background is to the club in Los Angeles. So definitely dove into our regular warm network and got a lot of people that when you were to promote the company. It was very, very productive, really cool. So the database has grown over time. And then with additional investment, we sort of came up with an MVP, basically, as a side project. That started enjoying really good organic growth. And when the pandemic - I mean, obviously, for a lot of industries, it has been not the best development - but when anything online, including influencer marketing and freelancer markets, this has been quite an amazing, you know, change in opportunities and systems and platforms. So we were fortunate enough to receive router investments, proceeded with the developments. And basically, last year has been the year of us working on both verticals: on the freelancer vertical on the influence of vertical, gain ourselves positioned in the market. The company name, obviously, it's kind of catchy, so it's becoming quite recognisable in the space. Obviously, we're not up there with the large and huge behemoths of the industries. But I think the cool thing about that is that as a startup, we are able to very quickly change direction or adjust to different situations. I think the paradigm of influencer marketing has experienced a really big shift right now. On so many things that we'll probably get into a little bit later in this conversation, but a company or a provider of the service or the brand that is using influencer marketing that's capable to stay on the cutting edge of everything that's happening is going to benefit tremendously from everything that's going on.   Andrei Tiu   Okay, and what are you guys is up to now? Because you mentioned you avenues so you used last year to establish yourself on both of these fees of users. And now?   Igor Fedenkoff   Yeah, one of the biggest developments that we are looking to do is adding another group of users to the platform. The original aspiration for Brybe was to be a true marketplace. I'm sure you're familiar with the concept of the bazaar. So basically, that's what we're doing. We're trying to build a digital bazaar that will help the end-user which in most cases, buyers or individual verses of the services to find almost everything that they need. So the missing link was the educators and the coaches. As you know, at this particular time, there are a lot of coaches a lot of people that share their expertise, and an even higher and faster-growing audience of people that would like to get that knowledge and get it fast and get it communicated to them. So we are adding new coaches to the platform, we will be able to offer their courses for sale from the platform and as the user, you will be able to go on to Brybe, learn more about some conceptual enterprise that you're looking into then have freelancers - basically create your digital assets and then influencers, promote your company or promote your idea. And all of that is with an incredibly large quantity of professionals that are offering their services at very, very competitive rates. So what the previous year has shown to us is that the freelance industry and especially the influencer industry is shifting into the providers that are called the smaller ones, like the Nano influencers, the micro-influencers, the smaller, less-known providers of the new services like NFT's or crypto blockchain technology. Yet, on the same level with your regular logo design, and website design, all those small providers now can find a tremendous amount of jobs because even the large enterprise has shifted to getting more and more and more work, because it's a lot easier to work with, it's a lot more competitive pricing etc. But we should not forget that the most underserved group in this particular space right now are small businesses. Because they're used to doing everything by themselves. I am a small business owner back in the day, I remember, I used to do anything from plumbing to electrical to website design to promotion. But now they must realise that they have the plethora of talent that is available through platforms like Brybe, like any of our competitors, to get a lot of that stuff done from by somebody with expertise, for a lot less headache, and for a very, very, very competitive rate. What we have done, from the very beginning is focused on small to medium-sized businesses, as well as small to medium-sized providers. And I think this is the wave that a lot of larger companies are focused on large enterprises and missing. But also, it's incredibly important to make them realise that they are supported by platforms like ours. And they can actually sell their services as well as have their services bought.   Andrei Tiu   One question here, because you mentioned creating a bazaar for virtual people that need all these areas of service. And there was a question popping into my head, I'm curious whether you guys are looking at integrating that within the platform at any point in the future? And that could be something to the likes of affiliate marketing or you know, having people that are integrating this form of payment as well, apart from just like purchasing courses, but actually having somebody that produces something with people on the platform, being able to promote via the people in the platform, which are influencers and maybe pay a commission. So that side of the business.   Igor Fedenkoff   Now, absolutely, this is a great question, because this is something that we actually have been doing from the very beginning. Along with developing the platform itself, we have built a separate engine that is called Brybe affiliates, which is an affiliate platform. And originally, it existed apart, these two were completed two different things that serve different purposes. But we have created an integration now because we're coming out with these e-commerce solutions. And we're coming out with some different levels of subscription for enterprise buyers. So this will come incredibly handy. Plus, I think, affiliate marketing, to some is the unknown, and to some is, you know, the gold rush over the past 12 years. I think, again, we're getting back to the shift and general paradigm of how you build your business, how you promote your business. And you can invest millions and millions of dollars in Google ads or run TV ads etc. Or you can turn to the online community. Somebody that, as you said, is already present on our platform, or and the affiliates they're all over the world always looking for new opportunities. We actually will be presenting some of the stuff that I cannot tell you about right now but we will be presenting it at the Affiliate World Expo in Dubai in March of this year. So stakeholders maybe you can do a follow up with that because we're coming up with some really crazy stuff. It all boils down to just the simple thing. Thank you for asking that question, but I feel it's there to promote the services that we are using, we will be using them. Definitely, definitely.   Andrei Tiu   So in terms of the markets, where are you focusing at the moment? I mean, what do you feel is the biggest rush when it comes to you know, we can talk about all of them so influencers, freelancers as well, small businesses, obviously, they're everywhere. But where do you feel is the biggest opportunity now for brands to collaborate with influencers and see results.   Igor Fedenkoff   I think the biggest opportunity, just like I mentioned, is the micro-markets, the micro providers, and there are many different reasons that are completely transparent and very well understood and have been understood. However, the whole concept of influencer marketing still, a lot of times rotates around big names like the Kardashians or Lionel Messi or you know, Antonio Banderas, Jordans. And that's why it creates an entry barrier for smaller businesses or smaller influencers to promote their services. This has been our bread and butter from the get-go, but even if you look at the stats, a lot of companies already released the stats for last year. So micro-influencer business has grown by LIKE 2% share of the general influencer side. So this is actually, it may sound not very significant, but it's a huge huge improvement because the brands are now realising that segmented promotion when you use maybe geocentric or industry-centric groups of micro/nano influencers that have a much higher engagement, as our average engagement rate, is between 4 to 8%. We have nano influencers on our platform, which was like a 12 to 14% engagement rate. And that, compared to 0.8, 0.5 engagement rate over regular megastar. That already tells you what kind of how your message is going to be seen and consumed. Whether you pay the same amount of money that you would spend on one post to the megastar. Or you can run a six-month long campaign with a group of nano influences, which is basically bound to have a much bigger effect on your bottom line, on your return on ad spend. As opposed to running, like just one big and very expensive pose.   Andrei Tiu   I love that you brought this up because actually, this has been a discussion that we've been carrying, from the agency side with all of our clients really, when trying to draw these comparisons between: is it worth investing let's say 10k dollars, or euros into a partnership that can provide you with maybe like a blog post and an on feed post on Instagram, or somebody super popular that has 5 million followers that are or are not following their content actively and being engaged with that content, and maybe just follow them because they're popular, so everybody follows them. But rather than investing the 10k in, I say six or maybe not six, but three months, campaigns with smaller influencers, that have targeted communities that actually follow them because they have a word to say in that niche. And of course, they can provide better engagement and better brand recall, as you run with more at the same time and have longer-term collaborations. And another thing that we discovered and our clients were able to use very well and I'm curious to see whether this was on your side as well as the same feedback or you will notice the same interaction through the platform in the data that you're capturing, that collaborations with smaller influencers were actually able to provide much better quality assets to be potentially reused in social media, for example, or in a content marketing strategy. And at a higher volume, than maybe, you know, having one blog post that can provide maybe one backlink of higher domain authority, but all right, and then maybe one picture. What have you seen from the other side? So from the data, from the platform front?   Igor Fedenkoff   You are 100% correct. And actually, not even on the data side, there is an additional development that is taking place towards the word taking place at the end of last year now going into this year. On the legal side, if you look at any kind of agreement, I'm sure you've seen this side of things. Whenever you have a UGC, user-generated content, most of the time the purchaser retains all the rights or they try to build their contracts the way that all the rights are retained. The Creator, just created. And that's it, they're done. The general tendency right now, exactly for the reasons that you mentioned, is because a lot of smaller influencers create, they care more. They create their brand, they're actually building, what is becoming their brand. So two things influences actually becoming brands as opposed to just promoters or ambassadors. But at the same time, there is a general motion to bring in new clauses into these contracts where the use of user-generated content will have that brand or that creator, at least cited for the creation. And I think the similar thing, there's a lot of talk about NFCs, NFS s and everything else. If a lot of that content, even if it's bought as an NFT, and owned completely and entirely by somebody else that underlies my contract actually includes the reference to the creator. So we're seeing exactly the same thing. We actually are finishing up building what's called Brybe Academy, which is going to have several different levels of educational programmes for influencers or freelancers of the brands or anybody else who participates on the platform. A lot of stuff there includes information about what to expect because it's no longer about ROI. ROI and influencer marketing is incredibly hard to calculate. And if anybody tells you they can do it, or they can improve, it's probably marketing talk, not financial talk. Return on ad spend is a lot more down to earth number that you can actually see and figure out for what you're spending on a campaign, your return on ad spend will depend on how impactful the message is. And the message is no longer is mostly impactful because of the name of the influencer, it's also incredibly impactful by the quality of the content that is created. And these guys, they now realise that there is a huge competition out there. And they come up with methods of photography or video creation, or a very original presentation of the products that highly paid marketing teams of large enterprises are still unable to come up with because they're not in the space fully. So the influencers that we're talking about, and freelancers that, you know, just the creators of digital assets, they're out there, they're actually a few steps ahead in the technology that's coming out or in the news that are coming out the colour palettes, the behavioural factors of the audiences, they learn things that before used to be only privy to, like highly analytical departments that ran you know, presentations and the pie charts and whatever. Now regular influencer is completely holding their hand on the pulse of the industry and the developments because this is how they stay alive. This is how they build their brand. And ultimately, this is how they earn their living.   Andrei Tiu   And in terms of the platforms now, because you mentioned there's something that was very important, which is, you know, them being the brands. So then, you know, earning a living by the fact that they are in tune with everything that's moving and being able to produce high quality, high end, modern content. What have you seen in terms of platforms? So we have all seen Tik Tok increasing quite a lot and influencers on Tik Tok from our experience with the agency and clients that we work with, tend many times to become more expensive to work with. It's not a general rule. But we encountered this a couple of times. Maybe because on Tik Tok, the organic reach can be higher if the content is good, as opposed to Instagram maybe in general, since the algorithm is working a bit more productively when it comes to organic content. So to sum it up, what's the trend that you're seeing on the platform and with the influencers that we're onboarding in terms of their reach, where they are building their brands? What they're advertising what types of accounts like they used to visit Tik Tok? Is it Instagram still?   Igor Fedenkoff   I think anybody who is getting into this on either side should still have representation across the board or at least across the major platforms. As you know, the whole buzz of last year is that Tik Tok went to 13% market share, so they beat Google YouTube's 10% market share. Instagram is still holding, like 94% market share in providers in general, users and user-generated stuff. And very closely behind is Facebook which everybody already buried and said that it's dead. No, it's not. Trust me, it's completely not dead. It's just you need to know why and how to use all of these engines because, for a company, it gives you a well developed, well-rounded marketing campaign that addresses different sides for you one because even if you produce a product, you can still sell it to multiple different markets, right? One of my favourite case studies was Dollar Shave Club. They just went Instagram, all in subscription razors really cool the visuals. Nothing was working. Then what they did, they redirected their targeting from just men that need to shave to mothers, girlfriends, wives and sisters. Basically say, hey, no more ties, no more books, no more belts, no more socks, your guy really needs a razor, which is always sharp, and you know, it gives some groomed. And you'll need a well-groomed man. So here's your present. Their sales blew up. And this is a subscription-based company. What they did, they ran a Facebook campaign that addressed a more mature audience with more textual information with more case studies, more applications, then they ran an Instagram and the reels campaign, which basically addressed quick, flashy, hey, this is cool, really perceptive advertising. So this is another great example. Then as you can see, over the past three years, the shift went from graphic to video, right. And one of the biggest things that we're noticing right now is that obviously this is called Tik Tok when completely gone around the world because it's a short video, people are becoming more and more like goldfish, so they need, you know, the information right there. And then you can just digest and get hit with it and try not to forget it. But realistically, what we're seeing is still, as a Tik Tok influencer, you now have, obviously an opportunity to run much fresher, cast a wider net for following and run a more impactful message if you're trying to influence the following. But at the same time, for any platforms or any businesses that are trying to work with such influences, A, little tough to reach. B, if you work with agencies, then you're looking at, you know, lengthy negotiation as larger rates. Tik Tok itself has been completely prohibitive of integration with other platforms. So a lot of my colleagues in the space find that it's still almost impossible to tie the Tik Tok to your own API. So what is happening is because Tik Tok has, you know, rolled out their own suite of services where the influencers can run their influencer campaigns. Which is phenomenal, because that validates the whole existence of this space. Because the larger companies like obviously, Tik Tok or Instagram have their own developer suite now, digital creator suite. So all of these companies, all of these platforms are giving you more and more tools to run both sides as a brand or as a buyer of the service to identify who and how you want to work with. But then this is where, you know, we come in, because there's that disconnect. And for the providers of the service to give a larger scope or larger package of services where they can run the video on Tik Tok, where they can run textual stuff on Facebook, where they can run real-life stories on Instagram etc. So use them the opportunity to give to provide more service to earn obviously higher profit on that. And for brands, again, for the same money, you run a much, much more effective campaign like if you were to do it otherwise was just one channel like ads on TV etc.   Andrei Tiu   Okay, and now talking about API's and integrations. Let's talk a bit about tracking. The marketing managers out there that you know, maybe are trying to integrate influencer marketing, but they are concerned with tracking performance or justifying budgets. How are you guys tackling this aspect, this subject? Are you tapping straight into the platform and getting insights from there? Do you have any types of integrations with or feedback loops with influencers? Do you have a workflow management system integrated within Brybe? How are campaigns being tracked?   Igor Fedenkoff   Well, there are actually a few different things that are happening. Again, the business model of Brybe is very different from your regular influencer marketing platform. Because that's not what we are. We are a live two-sided marketplace. But what we do we run integrations with third-party providers like Hypeauditor, for instance. A phenomenal company, they basically lead right now on Instagram stats in the market. And with their reports, our buyers are able to A) track the efficiencies and the, you know, eliminate the fraud with influences that went before we're working with them. Then while they run the campaigns, there are companies like Q Mocha, which are insane! Like, we'll spend years building something like this, and it's readily available. What these guys have created is an analytical approach to any kind of post, they analyse the post on what's in it, what colours when it was posted, how many people are in it, what facial expressions, they go so deep. And these are the tools that now are at the fingertips of anybody who is ordering such services. What we do, and like I said, we collaborate with providers of analytical stuff like that, because our main goal is to create a platform that facilitates the communications between the buyers and the sellers allows them to control the flow of funds. And by that, we actually lower the amount of fraud that can potentially happen. The promises are fulfilled. And at the same time in that communicative process, they're able to use the third party applications where they would actually kind of check on both of each other, and the impact of the platforms and track the statistics. And most importantly, as I mentioned before, figure out their return on ad spend. Which is incredibly important. For anyone who is especially doing it on a budget.   Andrei Tiu   Um, can you please repeat the name of the platform that you mentioned? The one with that is analysing the colours and everything within the image? How do you spell the name?   Igor Fedenkoff   Q letter Q Mocha like, like a coffee drink.   Andrei Tiu   QMocha. Okay. Nice. So we can all have a lookup there. See what they do. Thank you for the tip.   Igor Fedenkoff   Yeah, absolutely.   Andrei Tiu   Okay, um, so in terms of now going towards the bigger picture from last year. So looking back. From our discussion so far, it seems that the trend of collaborating more with micro-influencers, nano influencers and brands considering them more and more, as viable opportunities for them to tap into the channel is a continuous trend. Right? Then what else? Oh, what other data trends have you identified? Is there anything to do with the growth of budgets that are being allocated to the channel or range of industries, maybe that can start to consider this channel? Since before it was more towards direct, I mean, directly towards maybe commerce or lifestyle brands? Are you seeing an expansion there?   Igor Fedenkoff   The expansion goes actually into the industry that is not mentioned, like I said, not very glamorous. But the rise of nano and micro-influencers in very, very different categories, has given the rise to orders from the companies that never thought they could use stuff like that. For instance, I've mentioned this in the previous discussion with another professional like yourself. It's really funny, we traced a rise in one of our categories, which is animal husbandry. And they use it as a case because not a lot of people even know what it is. I didn't know what it was and why the hell we had it on the platform in the first place. But there was one representative back in the day, one influencer that actually specialised in that so we added the category. And we've seen the growth because not only it's an obviously huge industry, especially in the United States, especially those southern states where there's, you know, a lot of cattle, but there is a huge satellite industry that comes with it. Technological appliances, belts, the construction stuff, anything that has to do with you know, animals making babies and certain surrounding industries. It's incredibly, incredibly large. So that was the industry that stayed to very, very niche marketing through just low call newsletters, pharma digest etc. Now, they're able to use influencer marketing, and a lot of freelancers on the digital side to create assets and to actually run campaigns that are geocentric to, you know, their area of expertise or their area of influence, which runs excusing impactful campaigns at the end. So the general trend right now is that, thanks to COVID, and you know, people are gonna hate me for saying that, but everything has changed. And online is some ephemeral space that used to be used, you know, for just jokes and information by a certain amount of people. Now, 98% of people around the world are online for their needs that they never used to have. Medicine delivery, food delivery, any kind of Uber-style services, and obviously more and more business online. So coming to your original question, sorry, for my own deviation. One, definitely huge trend is that more businesses, apart from your regular beauty, lifestyle, sports, and travel, which are dominating basically the influence marketing, the rest of 340 categories that for instance, we have on bread, actually, are seeing, and whether it's incremental, larger rise over the past year and going into 2022. There are more and more like I said, micro and nano influencers that are using the services of platforms like ours, because they're no longer at, you know, number 10, or number 100 page of search. They're able to be upfront right there because now the filtering and the search is a lot more detailed. So by speciality, not only by your followers, by speciality, by geo, by what you do by how you do it. And the filters are becoming more detailed, the industries are becoming wider. And the span of the influence done by these professionals is obviously becoming much, much wider.   Andrei Tiu   What about the budgets? Obviously, each influencer has their own fees, which I guess on your platform to our you know, showcase, and then there might be some room for negotiation. But when you are looking at us campaigns that you saw were successful, or maybe you received feedback from super happy clients that had you know, maybe their first campaign is the first more integrated campaign and worked well. In 2021, what were the average budget or the minimum and the average budgets that were invested into influencer marketing collaborations?   Igor Fedenkoff   We are looking at actually your general almost classically standard rate on the microsite. Some even of the larger and more impactful spending was done with teams of nano influencers and micro-influencers. And average, per service, average ranges at about, you know, 200 to $220. So you're looking at either a live post or a story post or two to post with somebody who has more than 10,000 followers. Now, we have run, obviously on multiple network campaigns. So for that, we educate our influencers to price themselves not based just on the following but actually based on your potential return on ad spend that you can offer to the company. And mind you again, we are not an agency. So we facilitate that need but we also offer a lot of educational information and a lot of tips along the way. So if an influencer has about you know, 5000 followers, and they're offering their services for 500 to $900. We do give them a little notice, you are free to post that, but you probably are not going to get as much attention because you should be probably within the 180 to 220 range. So the budgets, well, this will be the pricing. And the cool thing about that from like Brybe is that the professionals can actually post preset packages. Like I do the post for 50 bucks, I do the post and a story for 200 bucks. I'll do a week-long campaign you know for 500 bucks. And then when a company or a buyer comes in, they can just click on that and get going. Or if they want an individualised negotiation then they could get to that. On the side of the brands and the buyers, we've seen actually a huge step. The companies that ran the most impactful campaigns last year, were smaller companies, with a budget of about five to $10,000. But they were able to build campaigns. Like I said, with multiple influencers and multiple freelancers. So they created a really, really cool impact. We had companies that basically the largest campaign for last year was for approximately half a mile. And that was a larger marketplace. We have developed really cool relationships with some of the talent agencies in the US and across the world, that allows us to showcase their mega-stars on Brybe. So they're not self-registered, they're being showcased. And any brand collaborations that come to them from Brybe, we basically facilitate those. But the cool thing is, we're not going to sit, you know, and pray for the fact that Messi or Ronaldo or Penelope Cruz or Antonio Banderas will come to Brybe, self-register and start looking for campaigns, that's never gonna happen. We have all of them on Brybe, represented through their companies. So the marketplace that I mentioned, came to us having been exposed to mega celebs, their presence on the platform. What actually subsequently happened is that budget went into the medium to micro size, segmented campaigns that were run for a couple of months. And they couldn't be happier. Because like I said, they didn't get the exposure of the larger name through us, they actually were able to get it through a direct agency collaboration with somebody else. But they ran incredibly important, impactful social media marketing campaigns that they actually shared, I cannot share the numbers, but they shared with us that they could trace an increase in geo sales in those particular geographic areas where they ran those segmented ads. And for us, that was just like, you know, finally, what we've been talking about makes sense. So we are in negotiations with this company to run another set of campaigns this coming spring. It's a marketplace, so they do a lot of fashion stuff.   Andrei Tiu   So I love it when I hear these types of success stories, because, you know, you guys are one of the younger companies in the space. And as you mentioned, two to three years, so it's amazing to see such fast growth and, you know, showcasing your value proposition to the world. So big up for that. So, in terms of the smaller influencers, it just popped into my head now a discussion that I had with, they were more like an influencer agency. But they had this issue that was brought forward by some of their independent small influencers or nano influencers. And when these nano influencers were trying to establish collaborations with bigger companies, or like with companies in general, there was this barrier, where it's more like a legal thing, but I'm just curious how you guys tackle this. They needed to, obviously invoice for the services. So they had to create a company and then you know, tackle the tax or, you know, be a freelancer and then again, tackled the tax, but what if some of them just want you to do it as a side hustle? And you know, just have it there? Maybe one campaign once in a while, but not leave out of their influencer career, let's say. How are these transactions through Brybe for example? Can anybody go as an influencer and start collaborating, and you guys help them with tax? Or do they still have to do it themselves? And similarly, from the brand's point of view, you know, invoices and these types of things.   Igor Fedenkoff   There are a few things that I would like to mention because - thank you for bringing this up, this is incredibly important, especially for nano and micro-influencers that are new to the industry. One of the first things that I want to mention is whenever you get into a car, and you don't know how to drive, chances are things are not going to go the right way. By the same token, if you want to even just kick into the freelancing In industry or influencing industry, you must know what you can and cannot do. How do you do it? First, read the terms and conditions of any platform you're on. They are by the law of their geographical location, they're required to disclose certain things that a lot of them are pertinent to the legal or financial side of things. Like we are a US-based company. So our terms and conditions are longer than usual because they need to include a lot of exceptions, a lot of exemptions. A lot of privacy aspects, as you know, the state of California has their own privacy law, which goes around the world. So read the terms! Don't just check off the thing and like I've read the terms and let's go, let's earn millions. Read. Second, I highly advise finding sources of information that are credible, again, that is related to your legal and your financial rights. In our particular case, we collaborate with Robert Fronts. And I can give you the information later. He is probably the only attorney in the United States, they have put together an educational course for influencers, which gets them probably 90% of everything that they need to know about the legal side of things in the influencer marketing industry. Studying FTC regulations and explaining what they can/cannot do, what they can/cannot claim. What kind of hashtags they can and cannot use. How they can be prosecuted. For instance, in the US, before she did something wrong, the advertising penalty was you know, a couple of $100 Right now it's 46,000 per occasion. So if you're an influencer that ran a campaign, and earn your, you know, 200, 300 bucks, but then you got caught by FTC, and now you're looking at a $46,000 fine, you need to understand where exactly you're sitting in that particular case. So I'm not trying to scare anybody but as I said, this industry is becoming more and more validated for two main reasons. A) large players in Instagram, Facebook, YouTube, Tik Tok. B) the government is getting into the industry like the FTC now has regulations for influencers in the ads etc. And I'm sure companies in international markets are facing the same thing. So it's becoming an officially regulated industry. And while you get into it, you are responsible for knowing what your rights are, or what your responsibilities are. On our side as a platform, we are a double-sided marketplace, we facilitate but we don't create them. So we provide as much information as we can, regarding our geographical location, and as much as we can about GDPR and European regulations for people to know what they're responsible for. As a facilitator, we don't take control of that sale, the sale happens between the buyer and the seller. So they're responsible to know their rights and we provide as much information as we can possibly do.    Andrei Tiu   Super useful. So you guys, listen to this. And maybe considering or already doing influencer marketing and wanting to get serious, we did make sure that you know, the regulations of the countries of where your clients or the companies that you work with are within, and also of course of your own, which hopefully, you shouldn't be already having down. Okay, so, Igor, as a sort of a closing note, I'm curious to hear your thoughts on the trends for this year. You mentioned NFT's and you know, this is a hot subject is something that we've been discussing quite a lot like in the past two to three months, basically since the metaverse announcement from Meta so Facebook. What's your take on that? What are you what's your take on the industry as a whole? Do you have some highlights that you want to bring forward?   Igor Fedenkoff   The general trends are actually very obvious even if you look at any kind of influencer campaigns that are run by larger companies or smaller campaigns. As a general topic of our conversation right now, obviously, the rise of the micro and nano influencers should be considered by the buyers and by themselves, because they are becoming a much larger driving force of the space and that's on both sides in finance and freelancer because we work with both. Obviously, the rise of the video that's going to continue the message that is the most impactful right now has to be not only informative but extremely vivid. And there are many companies that run research on that. A lot of influencer platforms come up with their yearly reports, influencer marketing hub is a great resource if you want to look into that. I know that a lot of companies, I think we will be seeing trends of a larger enterprise doing two things. What they do is they use influencers on a smaller scale on their geographical location. So let's say New Balance has a location in Boston, and they will run micro, nano influencer campaigns for Massachusetts or for the Boston area, for their issues in their stores. So it's not going to be a nationwide campaign, not just doing it segmented. But simultaneously, I think there's the rise of the ambassador programmes, a lot of companies, instead of just using agencies or using platforms, create an opportunity for the influencers to come to them and become their ambassador, as long as they measure certain criteria. Which, you know, it takes business from companies like mine, on one side, but on the other side, yet again, a lot of influencers, a lot of professionals that are trying to get into Ambassador programmes, they may or may not get it to them, but don't just focus on one thing. Use many different avenues where you can, you know, send your message to a much wider audience. There's definitely a huge trend, I think, is a universal message. I don't know if you're covering that in your interviews, but it's no longer a gimmick, it's no longer a political statement. It's no longer anything but an acceptable way of marketing. So the universal message was potential, gender-neutral message in many industries is becoming more of a staple rather than something brand new. I think this is definitely one of the things that we're seeing, majorly transforming the creative industry. And I think there's a trend, which originally influencer marketing and Freelancer industries came into existence to remove the rigid HR based departments and employments. But, now on a different spin of this evolution, we are seeing influencer marketing going from individual to the group. So companies are using groups of like multi influencer campaigns as opposed to just one. So now you're in a way the companies are hiring the teams of influencers. And this is where the agencies come in because they definitely want to monetize on that. And there's a general tendency of enjoying working with somebody. And walking away from using many different people for different campaigns, but to do repeated orders, either on the Freelancer site or influencer side. So good and bad, because if it is repeated campaigns with the same team over the same providers, this is cool, because it's going to be to have the same impact, hopefully, with smaller depreciation over time. But that also, we were laughing about this at the office, because we have created all of this, to go back to contractual employments and to repeat it orders to somebody being constantly employed with a company. So I think this is a trend that is happening. But I think both the business well, all three of the businesses, the influencers, and the agencies, slash platforms, should adapt to this particular situation and actually create business practices that will help them to exist, but at the same time to bring, I think this idea, this concept, to a little bit of a different level, so that it doesn't go back to Brick and Mortar and departments and cubes. But it stays on the freedom of expression and freedom of creativity, but on a different business model than it used to be 20 years ago. So I think these are the main trends that we'll be seeing this year.   Andrei Tiu   Very insightful. I really loved our chat today. What I particularly liked about it was that it was very pragmatic. And I think it was very information-rich for everybody that is on either side of the fence, to say so. So you know, professionals as well as companies, agencies, marketing managers. Igor, thank you so much for being on The Show today. Thank you for helping us have an amazing start to the new podcast season this winter. And for you guys tuning in today, thank you for sticking around to the end. Thank you for joining us and for being with us for you know, so long. As always, if you have any feedback or any questions, feel free to reach out to us. If you're watching this on YouTube, comment below and let us know your thoughts. Igor, if people have questions, or they want to get in touch with you personally for you know, business avenues that you could explore or other types of collaborations? Where can they best get in touch with you?   Igor Fedenkoff   The easiest way would probably be LinkedIn. My name spelling is in the description of this podcast. So find me on LinkedIn, I can't promise that I'll answer right away. But I do my best in trying to answer all the messages that are coming my way that are not, you know, marketing spam. And for Brybe, obviously, just go to brybe.com. And check us out. It's a free platform. Play around with it.   Andrei Tiu   Nice. So you guys would have the links in the description of this episode as well. Check these guys out. They're doing a great job as Igor was talking us through the story as well. Igor, until next time, wishing you guys all the best of success, looking forward to news in March when you are going to Dubai and who knows maybe we'll organise another session to debrief that, as well as potentially talk about some other subjects that we didn't have the chance to discuss so much. And I think it'd be a nice explorative conversation such as NFT's licencing, creative arts and, you know, more of the fancy stuff in the news nowadays. 

20/01/2022 • 52:48

Join Andrei and our guest on today’s episode, Oliver Feakins, as they will be discussing marketing strategies and tactics for scaling tech startups in 2022 and beyond. Oliver is the founder of Trusted Search Marketing and TrackFive, an online technology company that builds and manages intuitive web platforms where employers and talent meet. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐎𝐥𝐢𝐯𝐞𝐫:   𝑊𝑒𝑏𝑠𝑖𝑡𝑒: https://trustedsearchmarketing.com/  𝑂𝑙𝑖𝑣𝑒𝑟 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/oliverfeakins/     𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox    Episode transcript:    Andrei Tiu   Hi there, this is Andrei and you are on the Marketing Innovation Podcast Show. Our special guest today is Oliver Feakins, the founder of Trusted Search Marketing and TrackFive, an online technology company that builds and manages intuitive web platforms where employers and talent meet. Today we discuss marketing strategies and tactics for scaling tech startups in 2022 and beyond. So without further ado, Oliver, it's a pleasure to have you here on the show. How are you? How's your morning going? Because you are login-in from America, right?   Oliver Feakins   That's right. Yeah, absolutely. So my morning just getting started and your day is just about the end, right?   Andrei Tiu   Yes.   Oliver Feakins   Great. Thanks for having me. I appreciate it.   Andrei Tiu   It's a pleasure, pleasure, really looking forward to discussing today. I think it's going to be a very dynamic and interesting discussion. It's always nice to share thoughts with a fellow entrepreneur. You have even more experience because you found it more businesses during the past almost 20-ish years, right?   Oliver Feakins   Yeah. 20 years. I started my first business when I was 14 years old. So yeah.   Andrei Tiu   Wow! Okay, let's talk a bit about that one, maybe as a as a warm up.   Oliver Feakins   An appetiser, right? So, yeah. So, um, you know, first off, I come from a family of entrepreneurs, but while mainly my father, right, so I'm actually as a sound here before the show, I was actually born in England, in Southampton, and, you know, grew up in London and Southampton and my father was in the Royal Navy, but he turned into an entrepreneur. While he was in the Navy, he opened up a catering company while he was stationed, you know, in the UK, and then he was stationed in Portugal and he opened up another catering company, he ended up selling it, making some money while he was enlisted, left the military and parlayed that money into other startups. So I got to watch the entrepreneurial process over and over and over again. My father was a somebody that really likes to manage companies. He was the entrepreneurs entrepreneur, he liked to get in scale, a company and exit, which is what a lot of entrepreneurs like to do. And by the way, for your entrepreneurial audience, like that's an important skill to recognise, right? Like, if there's a difference between starting a company and managing a company. They are not the same thing. Those two job descriptions and responsibilities are not interchangeable. They're two different things right? So you have to be able to reskill, refocus for both of those things. But anyway, you see my father do it and work tirelessly and work really hard. I was able to kind of get in to do a similar thing. So at 14 years old I was a DJ, like kids birthday parties and stuff like that, you know, and I worked for a company at 14, and they went out of business, and they were selling, they had like 17 different, you know, vehicles and DJ equipment sets. And they were like, they just wanted to get rid of it. So for like, 3000 US dollars, they were selling a van, all the music and all the DJ equipments and lights, everything you would need to get started, including the vehicle for $3,000 is a great deal.    Andrei Tiu   Nice!   Oliver Feakins   Yeah. So I basically wrote a business plan to my dad and said, look: I and my friend would like to do this. His dad is going to put in $1,500, I want you to put in $1,500 and here's how we're going to make this successful. So at 14 I couldn't even drive the vehicle. And, you know, I, you know, I started working on that right and grew up once I hit 16, you know, really scaled it up. I remember coming home from school and going to my dad's office, and one of our biggest markets was school dances, so looking to get the school. So, you know, I had to go sell this. So I would literally spend all night on the internet, like basically copying all the fax numbers, because this was 20 years ago.   Andrei Tiu   Yeah!   Oliver Feakins   Of all the high schools and schools all across Pennsylvania. And I would like 1000s of fax numbers, and I would make a flyer, and I would literally one by one stay till 11 o'clock at night at my dad's office faxing these to, you know, attention to school dance manager, you know, and sending the flyer and you know, all day long, I was hustling it for 14, 15, 16. And I would get like one or two contracts for you know, the years worth of school dances from each one of these schools that came through. And I wrote that business all through school, through college and it really taught me how to grind and hustle. You know, my father gave me a really good piece of advice. He is a consummate salesperson. So he used to tell me, nothing happens 'till you sell something. And I lived those words to this day. And I've seen so many entrepreneurs silo themselves into specific things, whether it be: "We have to have the best product", "We have to have the biggest sales, we have to do this, this, this". And a big mistake of entrepreneurs is not really looking at this as a holistic, you know, a combination of things that have to execute at the same time. So that gave me that sense of hustle, it showed me kind of how to set this up. And you know, I went to go work for some tech companies and some large tech companies and then when I was about 21 years old, you know, I hadn't even finished college and I dropped out of college to work. And I ended up starting my own company scaling that company pretty well going back and finishing college. And then, you know, scaling other companies up as well. So I don't really know what it's like to work in my adult life for a company, I've always been an entrepreneur, so I don't think I could have it any other way.   Andrei Tiu   That's fun and also, as you're saying, grind the hustle. But I guess during your high school, you were probably a bit of a rock star with the music business. No?   Oliver Feakins   Yeah, it's funny, right? Like, you know, and it's fun, but I always tell people, like, you know, I've coached a couple of people through the entrepreneurial process. And, you know, sometimes I just, A. People give up too easy and B. I think that people underestimate the amount of time and sacrifice it takes to launch a successful business. You know, I wasn't going to parties, I was DJing them right, and getting paid, I was going and hanging out with friends, I was sitting at my dad's office, sending faxes, you know, when I launched my other companies, you know, I was coming home and you know, at 11 o'clock at night, because I was, you know, working and growing my business, because I normally did have to manage the clients and create the product. But also, with the sale, I had to do the bookkeeping, I had to do everything. So you know, the amount of sacrifice when you're at that level, and it's, it sounds like a lot of your entrepreneurs or solo operators or kind of just getting started. So I mean, that should resonate. But my advice to your listeners would be to really, you know, it is a lot of work. And the sacrifices are huge. Everybody wants to see the money and the nice cars and everything that comes when you become successful. But there's never a glimpse into what you sacrifice or how much work it took to get there. You know?   Andrei Tiu   Mhm, Mhm. There was a nice thing. I remember I saw it, though it was probably a meme, it stayed with me. It was something like: "The value of anything is the amount of time you put into it." And I think this applies very much to just starting a business.   Oliver Feakins   Yeah, for sure. Absolutely.    Andrei Tiu   And also growing it obviously, because it's not just gonna pick up like this. So what was your next move after you, well, you went through college, and you dropped out? And what did you do?   Oliver Feakins   Yeah, so I basically, I was working for an internet company that basically, you know, it was very early was kind of like very early social media, social networking, kind of like MySpace or Facebook. But instead of one platform, the concept behind this tech company was to create a scalable platform in a specific vertical or niche or location and then create the platform to be able to duplicate these very quickly, almost with a push of a button and give access to people. So you know, if you wanted to come in and make a marketing social network, you could launch an account, launch a social network, and you could populate it, run it, it would be completely free. But then this company was able to run advertising throughout the entire platform of social network sites. And then they could target it based on demographic, you know. If, you know, they had a golf company that's selling golf clubs, for example, if there was a social network targeting older people, or you know, high-end kind of interests or hobbies, they could just run it through that. So the company was founded with a couple of million dollars. We went through that process and ended up not surviving, it didn't do well. But during that time, I met another fellow marketing friend of mine. He had a side hustle, a little bit of a side business. And he was basically an SEO he did internet marketing, like me. And basically, what he did, was recruiting nurses through a little website, basically, it was nothing more than a page or two and a form. And this is early internet, you know, 20 years ago, he was getting nurses that were applying and setting up resumes. And, you know, for travel nurse positions, you know, transit physicians, and he was basically working with one nurse staffing agency and saying: "Look, I'll send you my resumes. If you hire one of these nurses or place them at a hospital, send me $1,000." You know, so anyway, he was running this for about eight months, and he was sending hundreds of candidates to this company. And, you know, he was coming to me saying: "They haven't placed a single nurse, and my candidates must be horrible. My marketing sucks, you know, what am I gonna do?" And, you know, I said: "Man, I think you've got this all wrong. And I don't know how you can scale this, I think I could turn this into a million-dollar business." So he said: "Really? Let's, partner!" So we ended up partnering together on it and completely change the model, from a performance model to a SaaS model subscription as a service or software as a service, where people are paying monthly, and I basically called that one client said: "We're gonna stop the candidates coming through because obviously, they don't work. You haven't placed anybody in a year. We're gonna sell this to your competitors now." Well, I got a call back in five minutes from the CEO of that company saying: "Oh, there was an accounting error. We placed 25 people in the last six months." And they said: "Great, thanks for $25,000. Now you have to pay a subscription fee like everybody else." Which they did. So we ended up growing that to about a million and a half $2 million business, it still exists in our portfolio under TrackFive today, which really TrackFive, my company is really just a portfolio company, we run multiple online platforms that are basically career sites or job boards for different professions. And that's what we do. We sell them and we market them as products and sell access to them, to the companies that need the towel.   Andrei Tiu   Just a little question here. So we, so it's clear for everybody. So basically, you guys are developing the platforms that are then sold to companies and rebranded or branded according to their company?   Oliver Feakins   No. So we build the platform as a business, and then we operate the business. So one arm of our site is making the product, but then we're up or we're running them as a SaaS, software as a service where, you know, we make the job board, for example, and then have our company we'll go and sell it to, for example, we have a really large job board in the transportation space, the truck driving space. In America, truck driving is a massive demand right now. Very, very big demand. The UK as well. Yeah, so we have companies that will, you know, subscribe to access to our platform to post their jobs, go into a resume database, get candidates applying to them, and they'll pay 1000s of dollars per month, each one to become part of this platform and receive, you know, hundreds of qualified candidates. So, you know, not only do we build the software and iterate the software, make the software better, and grow it, but we also have to run the business side of it, which is the pricing selling, taking care of the clients, the marketing for both the users and the clients and we sell to, and all the HR legal, you know, stuff that goes in around that as well. So we're launching like, we're basically a little startup company, all we do is launch a little startup and we run them and they're each one of them does, you know, million $2 million each year. So cumulatively together, they do, you know, a decent amount of revenue for us. And then we have a team, which is dedicated to each one of these platforms. And we will grow these platforms and stack them and change them as we need to keep revenue coming in.   Andrei Tiu   Very cool! So you basically build a model that works and then just replicate it across industries.   Oliver Feakins   Yeah. So we built the platform. And we basically, you know, we've tight, you know, each platform is geared toward a specific profession, nursing, doctors, truck drivers, pilots, things like that. But the core framework of our proprietary software, we can duplicate or replicate, and we just have to change the way it looks, the words on the site, the database schemas for you know, how the different types of jobs relate to each other. But it's, it's a push of a button, it's very quick. So, you know, making the site is easy as scaling in and bringing in the clients and the marketing and the candidates. That's what takes a lot of time and money.   Andrei Tiu   Sure, sure. Okay. Interesting. I'm happy that we clarified this, so people know, you know, what you are doing at the moment, which TrackFive. Now, let's go back to the story. So you were saying about the way that you sort of started out?   Oliver Feakins   Yeah, so you know, we basically, you know, I started with this one gentleman, a good friend of mine, and we started with one in nursing. And, you know, we joined together in 2007. So we basically switched the model. And it was crazy. I was 21 years old, I had no money, I was just getting, I haven't finished college, right. But I had an idea, I had a vision, and I knew that I could sell it, I knew I could market it. I knew we could get it where it needed to go. So we started launching it, we started getting really successful. And then 2008, the next year happened. And I don't know if it was the same way in the UK. But in 2008, we had the worst financial crisis in the United States we've had in decades,   Andrei Tiu   Everybody, I think.   Oliver Feakins   Yeah, so the whole world just got poor, like for a couple of years, right. And when they and recruiting is typical. So when, when the economy goes down, and companies start laying off, they're certainly not hiring. So their need for job boards and recruitment services that we offer, put down. So we, you know, I remember losing half the business, that I just spent every waking hour of my life building, like literally in two months, you know, and we had to go through some really hard times, you know, we weren't getting paid, we were working double the amount of time, I remember calling clients and begging them saying, Look, stay, you know, we'll lower the price stay on here, we're gonna do double the work for you. But we need you to know, I needed to secure cash flow to keep the business going. You know, we had to get really good and really efficient at internet marketing, which is where we kind of started, you know, about 20 years ago. And you know, to get those costs down, we had to really take care of our clients and get them the results so they did stay during downtime. And you know, basically, we were able to grow that back up and add more job boards and add more revenue now we're about a, you know, six-seven $8 million company so, you know, we're able to kind of grow out of that and keep pushing, but it would have been really easy for me to, to fold it up and go do something else or go get a job and would have been way less stressful. But you know, like I was saying earlier that hustle that grit that grinds. And also just knowing yourself and knowing what you can do, and knowing your market convinced me to kind of put in that extra effort, stay focused, and it paid off.   Andrei Tiu   Super super. Okay, so how were the last few years for you? Because obviously, I don't know if we are heading towards similar scenarios in 2008 or not? It looks like it by some, some indicators.   Oliver Feakins   It sounds weird, right? Because you're right, like inflation, I don't know how it is over there. But the US has rapid inflation right now, like 30 billion. It's just, I've never seen it like this in my lifetime. And, you know, you're seeing it everywhere the gas, you know, big problem. Bacon is like double the price. You know, that's like, that's what I use.   Andrei Tiu   It is double?   Oliver Feakins   It's like $10 or $11. Now, to get a little thing of bacon, it used to be like four or five $6. So that's expensive. Yeah, everything's expensive. So it's, it's hitting our labour markets. So it's making labour more expensive, which is good in America because you know, people get paid more, but it doesn't equal out to the inflation, the inflation still more. And what we're seeing now is that because people are so desperate for so basically, America was asleep for the last year with COVID, right, everybody was locked down in their homes, companies went under, you couldn't even go to a restaurant, you wouldn't stay in a hotel, like certain, you know, cruises were all parked, you know, Disneyworld was shut down, like, everything was shut down. And now with the vaccines coming out, and with, you know, just in general, America is sprung open. And everybody got a lot of stimulus money throughout the, you know, they got a, you know, a couple $1,000 from the government, some also businesses here got to take advantage of what's called a PPP loan, which basically, the government came out and said, you know, if you're suffering from COVID, we're going to inject you know, X amount of money into a million dollars from the government, the company's got hundreds of 1000s of dollars. And if you can show that you were, you know, if you kept employees on and did not let them go, you got to keep the money, it was meant to be a loan, but you ended up keeping it and then even better than that, they were going to tax you on it tax, it is revenue, and then they forgave the tax as well. So it's completely free money. So you have all these, you know, business owners that were that, you know, yes, they suffered, but they were also given some help. And the whole economy has just been saving money for a year, not going out to eat not going on vacations. So once the will say America opened back up, and people were allowed out of their houses and vaccines are available, America went on a sheer spending spree, as we've never seen before. And the rest of the world hasn't really caught up, you know, like, the factories in China are still dealing with it, their backlog, you know, everything shut down, you can't just turn on the global economy really quickly. So, you know, what that's helped for us for is that you know, people are hiring, and they're hiring all the people that they let go. And on top of that, because there's extra demand, you know, we grew 20%, you know, through COVID, you know, right at once we opened up, we grew like a rocket ship. And we've been really trying to keep up with all the demand. So it's been really good for us. But it's been challenged, it's going good from a demand perspective. But it's been difficult because of the challenges related to trying to find people to work, they increase costs, and every cost has gone up for us. But thank God, that demand has gone up as well. So it's just a very challenging increasing environment to work in. And I've never seen anything like it. Oh, you just waiting over there.   Andrei Tiu   Yeah. And Europe as well. Like, I'm not very aware of the situation in China and the sort of Asian countries, but here as well, I mean, I guess it has to do a lot with the increase in gas price and everything that has to do with the energy sector. But as you said, people probably have saved a lot. Certainly, a lot of businesses have gone bankrupt during this time. And now since things have started to open a bit during the summer, now they are sort of going back into a little sort of lockdown. But I guess everybody should be a bit cautious in terms of how they direct their, first of all, how they save up money for what's coming because we don't really know. And then, of course, just spend money more cautiously, then. I have a question. This doesn't really have to do with our subject. But since we are added, how do you see you know, from you guys from America. How are things looking economically? Do you have any predictions or are you taking certain measures to ensure that you'll do well? In a scenario, if you have a scenario even better, like the one that you believe will happen? I think that will be interesting for us because I guess many of our listeners are a bit like us in the way that they have their hands deep into the business world.   Oliver Feakins   But like its interest are like the top 1% that especially like the business owners and things like that received a lot of capital from the US government during COVID. So the people that have the most disposable income at this point have a tonne of extra money to burn. And especially, you know, right now, with business going so crazy. And the stock market going so crazy in the US. You know, the big earners have a lot of extra cash, unfortunately, you know, people on the lower rungs that don't necessarily have that disposable income, they're getting the brunt of it, right. Because the inflation's here, they're spending more there is wage increase, but it just doesn't match. So, you know, but we are seeing the demand is just so huge right now in the US, and it's gonna take years to go through this demand, they can't even sell cars right now, because they can't get parts, there's a waiting list for just about everything. It's there's so much pent up demand, you know, from the consumers in this country, that everything is going really, really well, if you own a business. But if you're trying to put food on the table, unfortunately, it's a little bit tougher. But for us, I mean, really, with the entrance of COVID. And the variance, and I feel like it's musical chairs like COVID just goes around the world that comes back again, you know, like, well, we'll do really, really good. And then you hear Germany's, like, oh, Germany is doing really good, right? Then now they're having it again, or India's doing good. And then they go to her, you know, horrible or Italy or, or England or when Buenos Aires, Argentina, wherever right? Like COVID just kind of goes down the road, but it always comes back. So we're always kind of going in these little curves where it comes down, and we let our guard down. And then four months later, we have a humongous big spike. And you know, what that does, as a business owner, I think is make it very difficult to forward plan. Planning is almost impossible long term. Because you can't account for things like government shutting down, you can't account for, you know, inflation that's just moving around, you can't account for your office being shut down because of COVID infections and things like that. I mean, you can at some point, but you can't really put pen to paper and say what your business is going to be doing in two years from now, the market is just too unstable. So, you know, for us, there's a lot of short term planning, and really working on being agile, being able to move quickly to opportunities, avoid threats, but a lot of it too, is making sure that we have a lot more money in the bank than we ever did before. Because we want to be able to weather the storm a little bit easier.   Andrei Tiu   Mhm, mhm, yeah. Good moves. I'm with you here.   Oliver Feakins   And that's also why we started our Trusted Search Marketing brand, you know, we do, did we do, we've done digital marketing for, you know, 15 years here, TrackFive, we're very good at it. I mean, extremely good at it. You know, we spend millions of dollars with Google, we've been running these campaigns and SEO and everything forever. And, you know, actually used to own in 2010, after he started another digital agency, we grew that up to a $2 - $3 million agency and I sold it off. But we worked with some massive international clients doing SEO and digital marketing. So you know, for me, it's a pedigree, and for any company I touch is usually very marketing-centric. But for us, the reason we opened up this division of our holding company called Trusted Search Marketing, which is a digital marketing agency, is because we were so pigeonholed in recruiting when COVID hit, we lost, you know, 20% of our revenue because nobody was hiring. But I can tell you what, really what went 20% the other way is digital marketing. Because of all the brick and mortar, all the local stores, shops and things like that everybody went online, and they needed SEO, they needed internet marketing. So for us it strategically, you know, it allows us to balance, you know, the recruiting market with a non-recruiting market so that when one's going down, once one stays positive, or it gives us a little bit of a backup or reserve. So that's kind of why we did it. But we're also really good at it, the agency just got a credit credential from Google, or a Google partner agency, we've won some awards already. And, you know, we're, you know, we just have a different take on it. So we've been working with some clients in eCommerce, but surprisingly, because we have such a background in recruiting, we have a lot of recruiting companies that are coming to us, you know, truck driving companies, healthcare companies, asking us to do digital for recruiting talent, you know, so it's been interesting, it's not how we thought it was gonna go. We thought we're gonna be doing eCommerce and working with businesses. And that's what we thought was going to be, you know, that's what he wanted it to be. But as soon as we took our expertise in recruiting, and opened up a digital agency, all the people that use us know us in the recruiting space came over and said: "Can you do digital for us and should teach us how to do it?"    Andrei Tiu   Ah cool!   Oliver Feakins   Its kind of like the market has told us what it wants from us. And although we could do both, we're gonna follow what the market you know, where the demand is.   Andrei Tiu   Yeah, sure.   Oliver Feakins   But yeah, it worked out well.   Andrei Tiu   Mhm, nice, nice, nice. Okay, so now since we came back to the marketing subject. Let's see how you guys are planning your current marketing and given the sort of shaky environment. How are you guys looking at let's say the small startups that you are running? I don't know if it's fair to call them that. But let's say you are, you are launching a new platform. And it's from scratch. It's a technology product. And what I think would be interesting to do is try to draw up some points where that would be applicable for virtually most of the tech startups out there. So if you were to think through your experience right now of launching a new tech startup, whether that's a SAS or not, let's say it's a SAS, but not necessarily limited to it, what would be the approach that you'd have or maybe you already do, to put it out on the market now, at the end of 2021, beginning of 2022?   Oliver Feakins   Yeah, so some really interesting things have happened in marketing in the marketing world, so to speak, in the last year or two. You know, we've seen obviously influencer marketing and content marketing really become its own thing. It was kind of lumped into, you know, SEO or lumped into just general marketing or PR, but now content marketing and influencer marketing have really matured to break out into their own segments. And that's a really fun space. And now oftentimes, you know, we see, oh, we want to do social media advertising, we need content. Now, we kind of looked at it backwards, where we have a content marketing strategy, and it's going to be fueled and promoted by social media, right. So we use social as an arm to promote the content that we're promoting. So, you know, getting into things like video, it's really huge. We're seeing some great results with some video marketing that we're doing influencer marketing, things like that. But for a tech company, it depends if you're a business to consumer or business to business company, if you're selling to businesses, there are a little bit different markets. So if you're doing that, what we call Account-Based Marketing, or ABM, where we're really working in producing content for that business. So becoming an industry leader in that business and having that confidence high into the solution that we have. So you know, if you're, you know, if you're a product, a tech product in the finance space, or the payroll space, for example, you may be producing content all around the payroll industry and niche and coming to the market with really breathtaking statistics or perspective that really positioned you as the expert for that industry. But you're using social, whether it be LinkedIn, or just even generally, some of the generic social platforms to really promote that. But some of the things that have really been interesting as well as we do a lot of paid ads. So a lot of media buying, whether it be Google ads, Facebook ads, Instagram ads, TikTok ads, you know, we're in all these. And what we've seen over the last year has been really interesting to this because Facebook, well, and Google pretty much well, they came out Apple came out with that whole iOS update about seven months ago, where you had to opt into privacy right. And that's been a, I think, a global trend, like everybody wants more privacy, right. It basically made it really difficult to place tracking cookies and use pixels to track remarketing and things like that. So across the entire world, everyone's Pay Per Click marketing campaigns became worse overnight, because one of the reasons these mediums work so well is because you know, if I want to find if I'm selling houses, I want to find what we call an in-market audience, somebody that they're looking for a house, I can identify that on YouTube, for example, I can identify that person on Facebook. Well now that the tracking is gone, they're less likely to be able to be as accurate or B. if I want to build a remarketing audience, so people come into my website and remarket to them, you know, not only can I not cookie them anymore, if they're on a mobile phone or an Apple phone specifically, they can also opt-out retroactively so they can opt-out and be removed from an audience that they were already in. So we had an eCommerce client that was selling tanning products, for example, a decent, you know, eCommerce product and decent commerce client. We were, for example, we were using what's called remarketing, right, so we were, you know, doing Facebook ads, Google ads, things like that, and we were killing it on Facebook, we were selling this at a five to 10x, you know, on this product, every, you know, every dollar they spent, they're making $10 in revenue off their product. And remarketing for us for them worked really, really well. Well, as soon as this iOS update happened and all of a sudden there were marketing audience group started getting smaller and smaller and smaller and the cost per sale ended up going from like a 10x to an 8x, to 3x, to 2x. And right before our very eyes, you know, it will happen immediately. Some of our brands that TrackFive is caught, you know, our cost per client acquisition doubled because of this because the targeting wasn't as good and the reporting isn't as good, the attribution isn't this good. So what is you know, so a lot of people went out of business, a lot of people cried a moan and they really upset and it is upsetting. It's very frustrating. But what are your options, right? You can go with it. And you could try to find a way around it or you can admit defeat. So we decided to go with it. So we came up with a bunch of ideas. We tested a bunch of ideas. Not only were we to bring those back inline those costs back in mind, but we even were able to make them even better than before. So I think what it's when challenges like this arise in marketing and changes in the global landscape for marketing, I think it really gives marketing people an opportunity to dust off those skills, and to solve the problem. And I think that's very, very entrepreneurial way to look at it, you know, it's like, you know, for me, whether it's a marketing issue or a business issue, it's, you know, I'm a fireman, all I do is put out fires, right? So like, I have to find a way to win, because I'm not gonna, I'm not gonna quit. So, yeah, right there   Andrei Tiu   On this note, but you probably have found it as well, just worth mentioning, for example, what we found as a fix to the issue that occurred and was using a lot of the lookalike audiences and creating custom audiences and creating look alike on specific custom audiences. We are still doing it, and it seems to be working very well.   Oliver Feakins   Yeah, we did that, we also use the Facebook API, you know, switch to the API so that we could do that as well. The difference for us in niche products, where it was a little bit harder to get that look like audience once you go down lower in the niche, once you are a little bit broader, and there are a little bit more multi-facets of the target market, then it was okay. But once we got a super niche, you know, super small in the targeting, it just became not as effective. You know, we also found some interesting things too. For example, testing different ad creatives, like video and image ads, and carousel ads. And we would notice that when we swapped the image, the impressions will throttle, right, so like, we went from image to video, for example, the impressions with throttle and the cost, the cost per click, or the cost per lead, or acquisition cost, would skyrocket as well. So we were able to test the distribution network of like Facebook and Instagram, for example, the find out what creatives actually produce because they don't show up in the same places and they're not promoted with the same force, right? So we did a bunch of testing to find out what the combination of you know, we as I said, we tried to look like audiences and things like that. And for our niches, they did better, but they still didn't get us to where we were. We ended up doing some things with video and some creative things work. And also, it helps you be a better marketer, because we took it all the way up the funnel, right? We started looking at our landing pages, like we started, you know, swapping up our ads, working on day parsing, and just getting all the fundamental things and marketing that sometimes we overlook, for the shiny objects like retargeting or, you know, look like audiences or, you know, programmatic, right? Like, you know, sometimes we're so focused as marketers on that type of stuff, we forget that our landing page hasn't been freshened up for a year, and the conversion rate has been falling, or the fact that we could be doing testing. And, you know, we just did a landing page change, you know, during this process as well and we're able to get about a 20% increase in conversion rate, you know, just from a new landing page. So that's without even touching the campaign. So we tie these things all together, we’re able to really bring that cost down. But yeah, I mean, it's been difficult, but it's been good. I mean, as I said, it's forced us - not that we are lazy marketers before, but I think Facebook made it really easy. And now I think it got a little bit harder.   Andrei Tiu   Yep. But as you said, it's not necessarily for the words, because, again, I think, you know, you are running a marketing agency, we are a marketing agency. I think it helps filter out the good agencies from not, I wouldn't say the bad agencies, but the agencies that shouldn't get that tight.   Oliver Feakins   It's true, it's true. And like, you know, and even with that, right, like, we've had issues where we're just really weird issues where we've been like, no matter what we do, we can't fix it. We're like, man, we must really suck. Like, we can't - like why is this not like, in theory, what we're doing should work. So we ended up, you know, a good example, we actually reached out to Facebook with a rapper like, hey, like, what are we doing wrong here? Like, we can't figure this out. And next thing, you know, we get a call from a Facebook engineer. It's the only time in my life Facebook has ever called us. Or anybody that I know. It's usually like a live chat or an email. But to get a phone call from a Facebook engineer, you know something's wrong. So they basically said, Yes, you know, you guys were right, it was a bug on the platform, we're gonna address it. So we're like catching bugs on Facebook. It sounds like you know, Facebook's notorious for having bugs and breaking all the time. And right now they're attribution tracking and their reporting is garbage. Like they keep stripping away all these different types of reporting and they keep making it smaller and smaller and then put in disclaimers that it may not be accurate. And, you know, the 20-day attribution is, you know, it's just, it's like, it's crazy. So it's, you know like I said earlier, it's, it has made it more challenging, but as you said, the good agencies adapt, the bad agencies probably don't even know what the bad agencies don't even know that iOS came up with an update that has changed. You know, They're still wondering why their costs, you know, they are calling it seasonality. But, you know, it's, but like, you know, it's the same thing with SEO. Right? Like, SEO is difficult as well, you know, it's just, you know, Google coming out with updates. So it's just, it's just an interesting yeah. But you know what I say this now Android, but like, the, it's always been like this, right? If it wasn't this, now, this is a big one, like the face the iOS change, that's a big, that's a big change. I can't recall a larger change to paid advertising than that in my life.   Andrei Tiu   Yeah, neither do I.   Oliver Feakins   It's a big one. In SEO, we have them all the time. They've been better at it recently, but if you go back in time to like, Penguin, Panda updates, Farmer updates, you know, ‘mobilegeddon’, different specific updates, that were very, very restrictive, that put people out of business penalty related updates, spam-related updates, like, this is how it's been in digital marketing since I remember. And it's a really tough pill to swallow if you're a business owner, right. So if I'm selling you and saying we're going to do absolutely everything, right, we're going to check the box, we're going to execute at the highest level, we're going to be you're at marketing, but then Google can come in and make an algorithm change and wipe out all our gains temporarily, or Apple to come out with a Facebook issue and change your cost per lead and take away all the work we've done for the last three years of grooming your account, you know, or your history is going to go away or your reporting is going to have to wait an extra week now because we need attribution to settle down and get you the right numbers. Like, if you're a business owner, you're probably thinking what the hell is going on? So yeah, that but that's what it is, we've had to be really good with our clients, and just be honest, and say: "This is what's happening. It's not your fault. It's not our fault. And it's not even Facebook's fault or Apple's fault." This is digital marketing. And it's, you know, it never stops, and it always changes and you just have to continually invest in an operational sense that you have to keep going with it. Are you guys seeing that with your clients to where it's just, you know, people could say, like, you know, why is this different, you know? What happened, you know? Why is it this way, you know?   Andrei Tiu   Yeah, I think, you know, the biggest way was then with the update, but then again, we tried to let people know that there's going to be a change, we didn't know how big but obviously, we expected it. I mean, there are some clients that can still feel a bit of a shakeup, that are affected from. It's probably the clients that didn't have the budget to deploy everything that they were doing in a coordinated way. So for example, on more accounts, and they were kind of like taking one and then the other and they didn't have real-time data on all platforms to readjust spend or budgets, and then they kind of had to with us, to try to wing it until we got a glimpse of it and really the essence. But now everything seems to be much better. I think people got accustomed to the new world of marketing, let's say. And I think it's all going well. I mean, obviously, as you mentioned in terms of Facebook. Sorry, there is a bit of noise. One second. Okay, so Andre, when you edit, please, if you can cut out this little bit here. Because we have the video editing. Okay, so yeah, everything has to be everything seems to get much better now. So yeah, we're looking forward to the Black Friday time, and then Christmas. And I feel the platform also tries to, you know, strip out these reporting elements, and the algorithm is not great. But at the same time, I think they're doing their best to try to adapt. In the end, this is where they get the money from.   Oliver Feakins   Yeah, I mean, they have to, right? I mean, I've heard of reading that Facebook is feverishly working on a different way to track conversions, that's going to be more future proof. You know, but we have another layer of issue, you know, when specified on the recruitment side, because we fall into what's known as a special category. So these special categories are obviously things like for those of your audience who don't know, think when you're in a market, like, for example, finance, or employment, or just there's like three or four other things that go into the special category. And I don't know if it's that way, I imagined it's that way overseas as well. But no, it's that way. Yes.    Andrei Tiu   Yeah, it is.   Oliver Feakins   So the idea being, you know, if I was going to put up a job to recruit somebody, and I said, the only people that can apply are between the ages of 15-30 that live in these neighbourhoods, that are these this segment ethnicity, that would not fly, right, we'd be flagged as discrimination and rightfully so. So the government came out here and that Facebook made the change saying, you know, if you're recruiting you have, you know, zero targeting and essentially, you know, you can try to target to a profession, but not all professions are representative and Facebook's options, right. So, you know, sometimes you have to pick something close and then essentially you would let the cookie or let the tracking, go through the learning process and optimise the conversions based on that, right? So essentially, in a special ad category, you're giving Facebook a jumpstart into the first level of this. But then you have to wait and be patient and let Facebook work through the learning phase of optimising conversions, you know, based on your performance. So the problem with this is that Facebook's targeting sucks. It's not as good as it used to be and the other problem is that they're not transparent with any data, right? So you can't even tell what Facebook is doing in certain cases. Not enough to me when you're in it. Like, for example, us being in a, I give you an example. One of our job sites is in nursing, right? So there are different types of nurses, RNs, LPNs. These are the difference between like the four-year degree nurses have the one or two-year degree nurses, they have very different skill sets, the demand is also much higher for the RNs registered nurses are, I would say, the real nurses, but like the ones that you know, the more senior and the LPN or the more junior, well, when you're targeting nursing on Facebook, Facebook doesn't give you the targeting options to target based on that - it's all nurses. It's too broad and too generic. But that's their only option, the only option they give you, right?   Andrei Tiu   Yeah.   Oliver Feakins   But the problem that we have, and we've been fighting Facebook on is that we are, you know, we're converting nurses, but they're, you know, LPNs nurses aides, they're not like the regular, you know, high-level nurses, right? And there's, you know, we can do look like audiences, we've tried that, but Facebook still can't disseminate the difference between these types of nurses. They're having a real hard time with it. So one of the things we're going to do is actually, you know, we're saying, okay, Facebook, you're giving us zero transparency, and you're getting us zero control and everything you're doing is tied to a conversion firing, right to be able to match a conversion. So we're going to play that game. So we actually have started, for example, when somebody comes on our job site and fills out a job, and they're an RN, for example, we actually send them to a different page as a "Thank you page" and we only put the conversion tracking on that page. So now, Facebook is only receiving, you know, signals back from that type so they can refine that algorithm. So even if someone would come in and convert and they weren't an RN, they would, it wouldn't, it would convert on our site, but it would not, it would be you know, not a fraudulent click, but it wouldn't be a targeted clinic wouldn't be a targeted conversion. So we're starting to experiment a little bit with how to train Facebook's algorithm a little bit better within this employment category and within the line of remarketing and things like that, to try and see if we can train the algorithm and then again, mixing up different ad creatives, different mediums. There are different exposures and different distribution networks applied to them. So testing is huge like I can't, you know, I have to let you know how it works. But it's uh, but this is crazy. We never had to do this two years ago, it was so much simpler.   Andrei Tiu   Yeah. And also, now you need far bigger budgets to execute something like what you just mentioned,   Oliver Feakins   Yeah,   Andrei Tiu   rather than just, you know, getting those 50 conversions in seven days or 30 days, with a, you know, like, kind of relatively smaller budget, definitely smaller than one required to, you know, filter out the convergence and go through the journey that you mentioned just now.   Oliver Feakins   Yeah. And even just, you know, the seasonality and the changes, right. So we saw a lot of people swim to Google, when Facebook had these issues with salad mat, and not a mass exodus from Facebook, but a lot of people hanging up Facebook for a little bit, because they just weren't seeing the results and Google became more competitive, once Facebook started getting a higher cost per acquisition, right? So we saw that attribute to the higher costs of the auction within Google, therefore, also translating the higher cost per lead, but sometimes still better than Facebook. So there's just a lot. So that I guess this goes to why you really need an agency, you know, if you're, so if you're a startup company, right, and you're, you know, I speak to a lot of people all day, they're like, I'm doing this myself, I'm doing well. And yeah, you may get conversions, but you don't know-how, how well you're doing. I mean, we do a lot in recruitment, right? So we know what are our campaigns produce that and we work with companies in the industry that are spending, you know, 15-20 times the cost per acquisition that we get in the same channel, and they think they're doing fantastic. So it's, you know, we almost don't want to tell them what we're doing because it'll make them feel bad. But we, you know, you have to have the experience and you know, an agency like yourselves or us, I mean, you have to you just have to be in it all the time, you have to be.   Andrei Tiu   Okay, so now, since we are… I'm really glad that we discuss all these issues because I think if we just told people that you really need to be cautious, maybe it wouldn't have waited for that much in the argument of why. So it's good that we may be brought these issues upfront. And now if we were to think about the person that is trying to organise their marketing efforts for the coming months, and maybe they don't have a large budget, and now to filter out even more because you mentioned the split between B2B and B2C. And I think at least from what I see in the market, there's a lot of B2C tech platforms that have gained momentum from platforms to, you know, selling eco-bio groceries to, you know, you name it, it's pretty easy to launch a platform nowadays. So or an online store, because it's still a tech product. It's B2B, B2C sorry. Yeah, I mean, yeah, let's not even go there. But let's say, you know, a software product that is B2C. What would you be your three points or three pieces of advice that you'd give an entrepreneur or a marketing manager in a space like this to look for when planning for next year?   Oliver Feakins   Yeah, so I would definitely, so I would kind of, I tend to look at things in buckets because it's easier for me, it's easy to organise them in my mind from a sense of strategy than it is to kind of put this into one bucket of marketing, right? So I would tend to look at things like, you know, long term marketing, short term marketing, and also new sales versus recurring sales, right? So, you know, because they would have different strategies and different tactics and mediums, you know, long term, you know, you got to put SEO on play there, you can't really put SEO as a short term. You'll see short term gains, but it's really a long term endeavour, it's something especially if you're in a really complicated niche, it's gonna it could take you years. And to be honest, a good SEO firm would tell you that at some point, it's not even worth it, you know, if you, you know, we have we had somebody that came to us a couple of years ago, and they wanted to rank number one for skincare. And that was their, you know, pet term, and it doesn't matter what budget, they come to the table if they're not going to do it, you know, not, not within a couple of years. I mean, they're 10 years behind, you know, the biggest companies and billionaire brands, you know, have been doing that there's just there's, you know, so we tried to get them to focus on some more meaty middle type of keywords and longtail keywords to social short games. We call it a vanity metric, where a vanity metric for us is when the owner of the company just wants to tell his friends that he ranks for skincare, but doesn't really care how much it cost to get in there, or what business impact it has. So you know, we ended up not being a good fit, because we're just not gonna lie to anybody. But, you know, SEO is a great long term instructor you got to be in it for the long term, they got to go with the algorithm updates the changes, under that you're gonna be producing a lot of content and online PR that you can also recycle into your social campaigns. You know, pay per click, paid social, I love as a short term. I also like to do it before I do SEO, I like to do paid search and social first, specifically paid search because I get real-time, kind of real-time… What's the word I'm looking to validate?   Andrei Tiu   Feel?   Oliver Feakins   Yeah, real-time data, but real-time validation, on my keywords, my ad copy, my click-through rate. So I can actually start experimenting with things like a click-through rate right on an ad, I can have several ads targeted, and I can find out which ones produce better. Well, guess what those become my meta tags, or get my men and title tags on my website when I do my SEO because I have proven that I can optimise that that language for SEO keywords. But I've now done real-time experimenting to find which one has a better click-through rate. Again, as CEOs and internet marketers, sometimes they focus so much on the shiny things in front of them, they forget to look at all of it, right? So what's if I rank for number one on whatever term right I'm getting, I'm showing in front of millions of searches, but my click-through rate is half of what it could be, I'm losing half the amount of traffic and that you know, 1% click-through rate with 2% click-through rate on a head term that brings in hundreds of 1000s of clicks. That's a lot that could result in millions of dollars worth of sales. So from an SEO perspective, taking it a full stack of full-funnel, and really, you know, going from there using paid search and social and really experimenting there, I tend to bring content marketing at this point as well because I need it for SEO, I need it for paid search and social and I'll typically try to produce a content calendar with that mirrors all of them together so that they're all kind of talking about the same thing it's not kind of a schizophrenic type of like content strategy where it doesn't make sense together right? And they should all be pushing kind of what your goals are for that time frame. So Search Social PPC definitely rolling out with those and I would say also you know a lot of people there are startups are so focused on getting the sale. They sometimes again shiny object they forget to focus on you know, keeping the sale, upselling the sale, referring other people from the sale so having things like you know retargeting, good Account-Based Marketing where you're going out using things like email or social you know, retargeting throughout the social networks to get people to upgrade upsell keep them going and things like that cross-sell amongst other products, you know, things they left in the cart, that kind of thing if you're talking eCommerce, and so those are the things I would really work on for starting up, you know, content SEO, PPC and retargeting, things like that. I mean, those are my go-to is for those.   Andrei Tiu   Love it, super cool! And also two things that I would mention and you can you know, you can argue with them if you feel like you don't agree. One of them would be there's nothing wrong with because we saw people that, then you'll see Google ads, for example, and SEO as not complementary, but rather having to choose from, from the two, one is nothing wrong with actually, it's good to have the two done in parallel because one serves, as you mentioned, in terms of buckets, the short term goals, and the information and data gathering while as the other one is a medium to long term activity. So you can you probably should do both in parallel, so…   Oliver Feakins   Yeah, they also it's kind of saturate that first page of Google, right? Now you're taking up double the amount of space, you're pushing competitors down. And we know the click distribution from the top of the Google search results to the bottom right. We know that you know, once you get past page, you know, you know, position 5, 6, 7, 8, 9, so to speak, you know, it shrinks, right? So if you can get top positioning and a PPC positioning, you're really capitalising on a lot, but I would also just throw in the SEO stuff, too. You know, there's a lot more now than just ranking right. We got featured snippets, Rich Snippets, we have ads, we have, you know, videos, we have rich media, universal search, we have so many different ways to show up in Google right now. So SEO has kind of turned from this, like, we just want to rank number one. And I keep telling clients like, that's, you know, what way and not only that, but you have personalization, right? So I would say you want to rank number one, and whose search results like, you know, everything is so personalised right now. So, you know, we tend to look at things like page metrics over ranking and vanity metrics, just because it's a better conversation framing to have. Is more in line with goals. But I can't help it. Everybody still wants to talk about rankings, you know, it will never go away.   Andrei Tiu   Time will come, time will come. Yeah, and the second one was with content marketing, very on point, to what you mentioned, and the way that I feel about it is that, because we can't really plan long term, what we tend to advise is to have an integrated content plan, but rather than having it for the full year, let's say for the fall of 2022, rather try to focus on quarters, maybe and then monthly plans, right? I mean, do you agree with this?   Oliver Feakins   Absolutely. Because, you know, with especially with doing that you allow you if you've planned too long again, especially in COVID right now, the markets shifting so much, we need to allow your time, that time flexibility, but also being kind of nimble, and agile allows you to take advantage of opportunities, like a tactic called newsjacking, right newsjacking for us. If we find something in the news that we can bring our clients products to and take advantage of those searches, that's something we can spend together really quickly. So keep it short, like that allows you to you know, as I say here, roll with the punches.   Andrei Tiu   Nice, nice, nice. Oliver, this was great to have you here on the show really, really enjoyed our conversation.    Oliver Feakins   Yeah, me too.   Andrei Tiu   Tell us where can people find you? Or how people find support with you or with your companies. Oliver Feakins    Yeah, so right now you can check out our agency offering which is trustedsearchmarketing.com. I can check out our other portfolio brands over at TrackFive that's T R A C K F I V E.com and Oliver Feakins - you can find me on LinkedIn. Feel free to link with me, shoot me any information or any questions you have, I’ll be happy to answer them. So yeah, that's it.   Andrei Tiu   I love it. Awesome. Oliver. Again. Thank you so much. This was a very, very nice conversation. Looking forward to you guys tuning in today, hearing your thoughts, comments, sharing your insights, if you have any or if you agree or not with us, let us know what are your thoughts, all of them are welcome. And as always, if you have any ideas or things that you'd like us to focus on, maybe even together in a future episode, let us know you can email us at hello@marketiu.com. Or just post in the comments on YouTube if you watch this on YouTube or otherwise, you know, any way possible you can LinkedIn me, LinkedIn with Oliver, and maybe we can sort something out to serve better your needs. Until then - best of luck with everything. Oliver, thank you so much again for being on the show.   Oliver Feakins   Thank you so much!   Andrei Tiu   I look forward to hopefully meeting you in person someday, in America or the UK.   Oliver Feakins   Will see. Have you ever been, do you get to come to the SEO conferences over here at all? I guess now they're shut down, but.   Andrei Tiu   Yeah, no, I haven't had the chance yet. I was planning a problem. I mean, previously, I was staying for this year, but now I think it probably will be next year. I saw America is now open. So hopefully it will stay like that.   Oliver Feakins   Yeah, they're starting to bring conferences back so slowly. But uh, but yeah, but there are some good ones like Traffic and Conversion Conference. There's obviously like SMX, SCS. The mas conferences are great. I mean, there's, we've got some fantastic so offerings over here. So definitely anyone who's interested check them out. I mean, there's, you know, try to find one in Las Vegas. You know, it's a fun place to go. So I guess. That's my recommendation. You may not go to the conference, but you will have fun you know, so.   Andrei Tiu   I just have to get it.   Oliver Feakins   Yes, yes. Great.   Andrei Tiu   Cool. Thank you so much, Oliver. Have an awesome day. And you guys as well for tuning in today. See you on the next episode.   Oliver Feakins   See you!

16/12/2021 • 55:37

Join Andrei and our guest on today’s episode, Kylon Gienger, as they will be discussing the role great marketing plays in preparing the company for evaluation or/and exit. Kylon is a serial entrepreneur, podcast host and president of Acquira. Kylon’s mission is to build and lead something monumental that increases the quality of life of millions of people.  𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 ​​𝐊𝐲𝐥𝐨𝐧 :  𝑊𝑒𝑏𝑠𝑖𝑡𝑒:  https://acquira.com/ 𝐾𝑦𝑙𝑜𝑛 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/kylongienger/    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox    Episode transcript:   Andrei Tiu   Hi there, this is Andrei and you are on The Marketing Innovation Podcast Show. Our special guest today is Kylon Gienger, serial entrepreneur, podcast host and president of Acquira. Today we'll discuss the role great marketing plays in preparing the company for evaluation or/and exit. So without further ado, Kylon, and it's a pleasure to have you here on the show. How are you? How's your morning going? Let's crack on.   Kylon Gienger   Thanks for having me, Andrei. I'm doing good. It's early here. I'm located in Montana, USA. It's very cold outside. We're starting to get some snow woke up early for this. And I'm stoked, man. Let's do it.   Andrei Tiu   Appreciate it. Appreciate it. Did you have your coffee, yet?   Kylon Gienger   Uh, no. I'm drinking decaf these days. Because we're trying to get away from caffeine for a month or two. See how it goes on a week, two weeks into that. And so so far, so good. Okay, decaf coffee is kind of the Saviour there.   Andrei Tiu   Well, you know what they say the first week or two are the hardest right to cut down on caffeine that you shouldn't be?   Kylon Gienger   Yeah, fortunately, it wasn't that I think it's worse for some people than I had maybe a couple of nights where I kind of woke up with a headache. Besides that, no massive effects. But it feels good to have the self-discipline to be of something you've been on for years for some time that I'm 100% going back, altering caffeine again.   Andrei Tiu   Cool, cool. Okay, so interesting stuff, interesting times, we have a very interesting subject today, as well. And I'm really looking forward to the stories because I know you have quite a few that will go through. I think just for people so you know because we do this in the audio and video format as well. And some people research more than others, I think let's just make it easy for everybody tuning in today, to let them know a bit of your background, who are you really and what you do. And then we can go into subjects and discuss strategies and all that jazz.   Kylon Gienger   Let's do it, man. To me, I'm a jack of all trades, master of a few. I've done a lot of things in the last - I'm 32 years old - I've done a lot of things in the last little over a decade, I was in the military, I got out of the Navy in 2012 and promptly started a residential commercial painting company with a really good friend of mine. The first business I ever started, just wanted to cut my teeth, didn't want to work for anybody else and thought, hey, we'll try this thing. So I gave him 1000 bucks, we bought a van, we started hitting the road knocking on doors trying to paint houses that quickly grew to we had operations in six different states and learn how to hire and manage employees and also not manage employees, there's plenty of mistakes there almost went bankrupt at one point. Through the course of building that business built a couple of other brick and mortar retail businesses got into the house flipping game, I started a podcast called 'Successful drop out' that you know, grew quite popular, learned a bunch of different marketing stuff there, you know how to kind of niche down be a big fish in a little pond and stuff like that. That worked pretty well for me. That eventually transitioned to be working with one of the first guests I had on that podcast, who bought businesses. And that led to eventually over the next three, four years to acquire, I learned a lot about buying businesses, instead of starting from scratch as I have been, and how to identify great businesses and businesses that had great marketing or a lack of marketing that we knew we could add a lot of value to, post-acquisition. And that leads me to where I'm at today. Now I work with Acquira as part of the founding team there. And in a nutshell, we help people buy businesses instead of starting them. So I mentioned house flipping before, I imagine a lot of your listeners are probably familiar with the concept of house flipping, you buy something, you fix it up, you turn around and sell for more than you paid for it or you hold on to it, let it cash flow. We're talking about the same thing here when it comes to business buying just with businesses, which is a little bit more complex all around. But is, especially here in the US, a fast-growing interest among the entrepreneurial community we call the people we work with acquisition entrepreneurs, as opposed to startup entrepreneurs, which everybody's kind of familiar with. So that is me and what I do any kind of background in a nutshell there.   Andrei Tiu   Nice. Cool. So how'd you get into acquiring and how did you change your perspective from starting businesses and growing them, you know, the way that you have done before, versus you know, figuring out there is an opportunity there to first of all to search for businesses that will be good to buy opportunities. And a question here is: How do you find them? And then of course, how to develop a business around that and to leverage your opportunity.   Kylon Gienger   So how do you find you're going? How do you how do we kind of find these businesses to buy? Or how do people discover business buying?   Andrei Tiu   Let's start with: What made you discover this opportunity, you know, like, make the switch from funding the business and growing it to getting something that is already set up?   Kylon Gienger   Yeah, good question. I mean, again, the very first guest I ever had on the first podcast, I started business, right, I remember I was so nervous, I'd never interviewed anybody before I chugged a glass of wine beforehand, we had a fantastic conversation and hit it off. And it was a year and a half later, or something, he connected with me and said, Hey, come join me in what I'm doing. I'm buying these at that point, we were buying online businesses, content, websites, e-commerce, SAS, stuff like that. And I quickly realised, Hey, I've been doing this business, starting a business from the scratch game for a while. And here, I can find really great depth, leverage and ways to buy these companies and step right into an existing customer base cash flow, and the returns are much greater and come much faster than if I'm starting something from scratch. I don't have to spend the first two, three years blood, sweat and tears trying to build a customer base from scratch, build a product from scratch and prove the market raise funding. It feels like ethical cheating, you know, in a way, you're sort of cutting in line in the process of owning a profitable business and being working for yourself, right being kind of the master of your own destiny there. So, and a lot of people I think are discovering the same thing here. Particularly in the US, we have an entire generation that we call baby boomers that are reaching retirement age. It's millions of people here in the US. And the majority of small businesses here in the US are owned by this age group. And they're quite literally the backbone of the economy. And we're talking everything from online, SAS companies that were started a decade or two ago to really boring brick and mortar businesses like bat companies, plumbing companies, roofing companies, these are all owned by folks that are reaching retirement age. So quite literally, we have trillions of dollars worth of small business assets that over the next decade are needing to switch hands, or they will cease to exist, they'll just be shut down, they'll die. And they employ millions and millions of people, like I said, the backbone of the economy. So we have a lot of supply over the next decade-plus coming down the pipeline here. And one thing that Acquira is trying to do is raise a lot of awareness that, Hey, you want to own your own business, think about buying one stuff, starting one. And when we started out, definitely big fish in a smaller pond. Not a lot of people had heard about it. But these days, people are starting to catch on to this idea of acquisition entrepreneurship, and that's what we exist to. But oftentimes they don't have the capital, or the knowledge or skill set to tackle buying a seven-figure business by themselves. And that's where we come in.   Andrei Tiu   I see. Okay, so discovered this market through your first podcast guests. And then when business, what are you exactly doing with Acquira right now. So just for everybody to know exactly how you come into the process of, you know, a business wanting to be invested into or sold to either a private investor or company. How do you guys work with, in this case, small to medium-sized businesses?   Kylon Gienger   So at its core, I would say Acquira is an investment fund and an accelerator for business buyers. So if anybody listening is familiar with the concept of the company Y Combinator, they're an accelerator for startups and startup entrepreneurs, you get into their programme with an idea, they help you prove that idea. They fund you the launching pad for starting your startup, right? We're very much the same thing. But we're a launching pad and an investment fund for buying your first business. And how we help is we're training, we're very good at training. We're also very good at digital marketing, which means we can get a hold of a lot of people that are wanting to sell their business and also attract a lot of people that want to buy these businesses, aka you know me on this podcast is one, one way of attracting people through our funnel to help them buy a business right. We're also very good at trading. So we bought a lot of businesses ourselves. We understand on a deep level every part of the process of buying a business which broadly speaking is first you got to know what you're looking for. We call it your investment thesis. There's a lot of different businesses out there are a lot of different industries. Each business no business is the same every business is absolutely unique. To me, it's like getting to know a new person when I approach buying a new business. Each business has a personality that got to kind of dig in. There's a lot of different facets and nuances to understand there. So define what you're looking for. So you can kind of sort through the mess and qualify and disqualify fast, you know, the next step is to actually then find the business to buy sourcing. Where do you look? Who do you talk to? After you find a business that's intriguing,  how do you know it's actually a good business to buy, and it's not going to bite you in the ass after you put $100,000 on the line? So there's diligence there to think about. There's a legal aspect to it, there's a very, very heavy people aspect to it. After all, all the businesses at the end of the day, it's a collection of people working towards a kind of a common goal and rowing in the same direction working in unison. So you're talking to sellers, you're talking to brokers, you're talking to lawyers, there's financing, not everybody has, that the types of businesses we buy, they're larger, the smallest business we buy might be worth 1.5 million. Nobody has just 1.5 million sitting in a bank account. Well, some people do, but very few people do. Especially if they're smart with their money. They've got it. So how do you find the money to buy these businesses and leverage them right? And kind of have that capital stack correct? So and then anybody can buy a business? But once you buy one, how do you then operate it? How do you optimise operations so it runs smoothly? And then how do you grow it? Right? And how do you think about marketing and a lot of businesses we buy, have almost zero marketing. So these are all things we know very well, we have the training, we have vendors around them, you know, we have legal, legal folks diligence folks that we connect with, we've got well-packaged training that kind of outlines every step of the process. So that's where we come to help folks that are looking for businesses. On the flip side, we do have marketing funnels and landing pages, stuff like that, for folks that are looking to sell their business. But we're experienced in helping coach those folks on how to prepare their business for sale. But for the most part, we're very focused on the buyers, as far as if we're talking marketing, how our funnel is built, and our business works.   Andrei Tiu   Okay. So here, I see, we have two categories of stakeholders or stakeholder groups, if you want, that I know our listeners would be falling within. So that one would be the entrepreneur - potentially the investor, in this case, that would potentially want to acquire a new business, and then the Marketing Pro, which will be the person that is responsible for the marketing department. And now in a way what you do as well, to ensure that the company has a sustainable approach to this sector, and you know, just helping the company grow for marketing. Since this would be more of what we have discussed. So far, I think, not not the last one. But the first thing which will be, you know, acquiring companies and this stuff. Let's focus a bit more on this so we can get to some actionable insights. And to build a context around the bit further. This is also very interesting, you know, just from a curiosity point of view, I think this is a very fruitful conversation. And the question that I have here, personally, but I think it's relevant to many is how do you find businesses to purchase? Or where are these folks that want to sell their businesses? How do you guys go about it?   Kylon Gienger   So again, I'm going to be really talking from the perspective of somebody either based in the US looking to buy a business or looking to buy a business in the US, because that's where the majority of our experience is, and it's interesting, I don't quite understand the business buying scene in the rest of the world. I just haven't a lot of focus on looking in on it. But I know for a fact that in the United States, there is a unique large supply of these businesses to buy. And a lot of that has to do with this generation of baby boomers retiring, right. So if you're looking for business in the US, right, in terms of sourcing these deals, there are two routes you can go broadly speaking. There's on market sourcing. So through brokers, people, you know, third parties that have lifted these businesses and there's off-market sourcing, which is you connecting directly with business owners and asking them: would you like to sell your business? Figuring all that out yourself. We focus a lot on both. We have a lot of experience with both in terms of on market sourcing. There's a lot of business brokers out there. Since business buying is a new space. The business broker space is not well consolidated or standardised. They're just small Business Brokers are some large firms and stuff, for the most part, a lot of small, small firms are dotted everywhere, each has their own approach to finding and listing these businesses for you the prospective buyer to look at doing diligence, stuff like that. Not all are created equal. Some are great, some are bad. A lot of the businesses they list are found through a website called bizbuysell.com, which if folks are familiar with zillow.com, and what that is too real estate bizbuysell.com is for businesses for sale. So you can go to bizbuysell.com right now and see hundreds and hundreds, 1000s of businesses for sale, all different types, right. And most of these are listed through brokers. Brokers are incentivized by getting their fees at the end of the day. So they'll do a certain amount of diligence. They'll have prospectuses basically large PDFs they put together on here's what this business is earning and the risks and the opportunities for growth. Take all that with a grain of salt, you need to do your own diligence, right? Off-market deals, this is a little bit trickier. And we can coach people through this but if you like cold calling, this is essentially where you're calling up or hiring somebody to call up businesses and ask them Hey, do you want to sell your business? and the benefit there is you're not going through a broker you can connect directly with the seller, you can often even negotiate a better deal get a little bit more creative, stuff like that. But the con, the downside is you're doing a lot of education and you have to be good with people. But often sellers think their business is worth 10 times revenue, a right which in reality, it's maybe worth three to four times their seller discretionary earnings, SDE we call it or what they're actually taking home. Or, you know, another close proxy is like the net profit of the business. So there's a lot of education there. Oftentimes, these small businesses, could be multimillion-dollar businesses earning a couple of million dollars a year, but highly, highly disorganised and under optimised, you know, zero technology in the business, no marketing, finance is done on the back of a napkin. So having to sort through all of that and understand it is a chore by itself. So those are kind of the two approaches. And we can help coach people through that. And you want to do, again, there are some boxes you want to tick when you're first looking at these businesses. You don't want to buy or engage with a business or spend too much time looking at a business that has some very large red or black flags, we call them which are deal-killers, things that just make it extremely unattractive. And it's just going to bite you in the butt after you buy it, right.   Andrei Tiu   So you mentioned there, the way that you look at valuating a business and I think I'm very aware that this is a very broad spectre of, you know, like, what things should you take into consideration when you try to put a value on your business, there are a number of ways I can beat that and what you mentioned there as well with, uh, you know, actual earnings that you take home, so the net profits and multipliers, but would you have some examples of certain business that was coming up for sale and the way that you were thinking of its valuation, in terms of things that you were considering. And, you know, maybe numbers as well, when it came to revenue versus profits and number of people in the team, accreditations and certifications, stuff like that.   Kylon Gienger   Yeah, valuation is always a very nuanced subject. It's an art and a science, right? At the end of the day, the business businesses value is what the seller agrees to sell it for, and the buyer agrees to buy it for. Right. But having said that, I will say the majority of the types of businesses we target just to give folks some quick context, we generally they're doing over 500k per year. And this means they have anywhere from, you know, eight to could be 25, 30 employees, 60 employees, if they're doing more like one to 2 million in EBIT the per year, and you know, 10 to 15 million in revenue. The industries that we operate a lot in these days is home services. And I can go into why that is but things like plumbing companies back up, I bought an a plumbing company here in Montana. That's why I'm here, back in because almost six months ago now - roofing companies, the sort of steady stable businesses that are really recession proof, urgent, active problems that customers need, and while we seem to pay for it, the plumbing in your house is your most used utility probably and people take it for granted. But if your toilets broken or your your faucets not working or a pipe is leaking in your house, you will call somebody out there to fix it and you will pay that person to fix it. Even if you have a vacation coming up or other discretionary spending you want you have to get that that urgent act of problem fix. So that's why we like these businesses. More often than not when it comes to valuation. We're buying those businesses at between two and a half to five multiple of that yearly EBITDA. So it's earning a million dollars a year, you're probably buying it for somewhere in the neighbourhood of three $4 million. Right? If it's earning the owner about a million dollars a year. Now, there's all sorts of factors that go into that. How risky is the business or how turnkey is the business is it running really well does have a lot of systems in place, good marketing, is it on a growth trajectory, then it's going to be valued at probably a little bit higher on that multiple scale. If it's a, if it's a little bit risky, it could be valued a little bit lower. Or there's a there are ways it still could be valued higher, but maybe you're looking for ways to mitigate some of that risk directly into the deal structure. So for example, we've had some deals where they have some large customer concentration, right, and this is part of our diligence process, one thing we want to look for is, Where's all this revenue coming from, if more than 30% of revenue is coming from a single customer, that's a red flag, potentially a black flag,  because you have a large single point of failure, that customer goes away, that relationship goes away, the business is cut by 30%, all of a sudden, so something like that makes us a little bit nervous, you could argue that values the business a little bit lower, but the seller might not think so. So maybe another approach. And this is again, where the art of nuance comes in, would be to mitigate that risk straight into the deal structure through what we call earnouts, which is you just take a portion of the purchase price, if you're buying that business for a million dollars, say to mitigate that rescue say but I'll pay you 200,000 of that in a year after we buy it assuming the business continues hitting these certain benchmarks, right. And so that and if it doesn't, because maybe these risk factors are activated and business tanks a bit you don't get that out. So that's some ways to think about it again, a subject we could discuss at length for a very long time and every deal is different as part of you know, the art of the deal, right? The art of negotiation. But that's some quick context for folks. Not saying that you know, two to kind of four or five, multiple of EBITDA is pretty common for businesses earning 500k to 2 million in EBITDA per year, and here in the US right now.   Andrei Tiu   So that would be total profits, the stakeholder’s salaries plus dividends, just for the people that don't know what EBITDA is.   Kylon Gienger   Correct. There's, there's a thing called add-backs, right like that owner, often they could pay, they could pay themselves inflated salaries, maybe they're paying himself a 200k salary per year, right. And so that's taken away from the EBITDA on their books, but when they're going to sell it, they may add back and they brought probably rightfully so they would add back 100,000 of that salary back to the profit of their company. Because a new owner, if you're gonna step in and hire a general manager or something, you probably won't need to pay him 200k if you put maybe 100 - 120k per year. So there are even ways in which when these sellers go to sell their business, they are adding back certain expenses that a new owner would not have to incur moving forward, which inflates that EBITDA as well. And you do have to watch those. As somebody's stepping into the business, not every expense they're trying to add back is justified, it might be actually a necessary expense moving forward like I've seen sellers try to add back. And I'm kind of going off a tangent here. But hopefully, it's helpful. I've seen sellers try to add back certain random bonuses and holiday bonuses and stuff that they give to employees, they try to add that back to the profit of their business to get a higher valuation saying that the new owner won't have to do that it's not necessary to operate the business stuff like that, I would argue against that, right? If the employees are expecting that every year if it's part of the culture part of them staying happy, that's certainly part of operations moving forward. So we're not going to add that back and your business will stay at a slightly lower valuation maybe so there's a lot of stuff to this right. And that's a lot of what we do at Acquira, you're doing the work right this is your deal in our ecosystem, you are taking the action pursuing this thing, but we're there alongside you as sort of your Sherpa up this mountain, you know, of what it takes to acquire a business and we can help you navigate all those complexities.   Andrei Tiu   Okay, super, this was very insightful. And now let's try to move a bit into the other stakeholder group which will be the marketers. So, there is a certain variation that can happen in terms of the way that the company is being valued, depending on a number of metrics, but marketing and the sustainability of their inbound leads funnel and so on. So the appearance albeit being on a growth trajectory from a marketing standpoint, and their ability to bring in leads that can potentially translate into sales so that they can grow their customer base is certainly one. So, from your experience so far, what are some marketing areas or things that have influenced positively the valuation of a company? And further, what can marketers do to help their company get better valued or be more sustainable from that front?   Kylon Gienger   Yeah, so if you own a business, and you wanted to make it more valuable from the standpoint of marketing, and again, the best context I have is in these home services, brick and mortar businesses where buying and marketing might look a little bit different there as opposed to marketing on a blog, or E-commerce or any kind of digital property right. In here, a lot of that comes from, you know, we've got PPC, we've got SEO, these businesses get a lot of business, just word of mouth by just existing in the local community for, you know, two, three decades. Reviews, customer reviews are massive, when it comes to these businesses, Yelp, Google My Business, Angie's List, are all platforms.  There's a lot of room for optimization there that a lot of folks don't typically focus on- conversion rate optimization on those platforms on your website, you know, having your number right there, at the top, you have calls to action there. A lot of these businesses have websites that go back to the early 2000s. Right. So typically, we're seeing if somebody owns one of these types of businesses, there's always a lot of room for growth and marketing. So if you're a business owner, getting those things shored up first is pretty key, like practice, good SEO be pushing out, you know, at least a couple, you know, good, targeted articles of a month PPC, conversion rate optimization on your website. The thing that immediately comes to mind, though, for a lot of these businesses is with more marketing comes more growth, which means your operations have to change. And that's where we see a breakdown a lot of the time. A lot of the folks that we're buying businesses from don't want the growth that comes along with the marketing because it essentially means that they need to hire and train more people. And as they hire and train more people to do business to handle the growth of the business, they need better and better systems, and they need to run that business and build it like a well-oiled machine. And a lot of people just don't know how to do that. Or because of their age, they're just done there, let the business just sort of hum along and they're willing to sell it for whatever it's worth and go and retire. So that's the other thing to think about. I'd say when it comes to these businesses, we just don't see a lot of great marketing practices. Like I'm currently negotiating with a deal. That is it's a $6 million deal. These folks, they do 14 million a year, they spend 10 - $15,000 a year maybe on their advertising and marketing, their website is from 2002 all their businesses are relational and comes from word of mouth. Now one of the first things I'm going to do and I step in there is work on that marketing. But even that will take some time. And I have to sort of building the operational base up to the point where we can handle the additional business because right now they just don't need it. So I don't feel like that answer was as straightforward as it could have been. Because, again, a lot of the businesses we talked to just don't focus on it.   Andrei Tiu   No worries. It was a very good context building insight. And maybe the question, the question could be put in another way. Do you have situations where you were negotiating a business and you were looking at this marketing department activity, and you were looking at other assets, saying, you know, I know you that if they had, I don't like x social media follower base, or if there were ranking through SEO on top positions for these and XYZ, you know, things that you know, marketing-wise, would be valuable for the business, I would be able to value them at, let's say five, the multiple of five but because they don't have them, I'm able to get their valuation down and to get this business for less, let's say 3.5 or something like that? Knowing that if you apply a certain recipe of success through marketing, then you'd be able to increase the valuation of that business a lot within a short period of time.   Kylon Gienger   Yeah, 100%. Like, look, if you're a business owner, and you're focusing on those things, your social media, you got to be a great PPC campaign out there with proven results and low customer acquisition costs. And you've got SEO humming along. And you're ranking organically for, you know, if somebody types in again, you know, situation: plumber, Missoula, Montana, right, and you're ranking up there on top. That that speaks volumes. And at that point, it's like I was saying earlier, you have a lot much more turnkey business. So the buyer is not going to want to value us more, but you as the seller can certainly have an argument for being valued more, right. This, but again, me as the buyer, I'm also thinking like, it's great you could have, because actually this business that I bought, they were focusing and investing pretty heavily in SEO and PPC about a year ago. But it was basically a waste of money, they were doing a good job at it. But the actual business wasn't set up to serve all the new customers that were calling the phones. Right. So it was they were literally just throwing dollars away, and just marketing to the market. But the business and the operations were just not set up to handle the customers, the extra customers coming in. So as a buyer, that's also something I'm looking at. So you're great at marketing, great. Are you actually taking advantage of those leads you're getting and serving those customers? And is your business set up and your team set up and systems are they optimised to serve those folks so that business can grow as the marketing does? So I'm looking at that too. And those things just need to go hand in hand together. And that's more often the case with again, businesses we're experienced in which are brick and mortar, physical businesses. With online businesses, it can be a little bit different story, if you're selling digital products, right, you don't need a massive operations team to bring in a lot of new customers and make money.   Andrei Tiu   Okay, cool. Yeah, this is interesting. So basically, to sort of getting into an actionable point or a conclusion for, you know, the marketing leader that is out here looking or listening to the podcast would be, certainly make sure that you know, the targets when it comes to marketing to fulfil the capacity of your business right now. So you know, your numbers, and you're able to get there for a scalable model of maybe lead generation or you tackle the SEO bit so that when, let's say operations changed, and maybe you get new colleagues or the management changes a bit, you as a marketer would be able to bring in leads to fulfil the need for those new clients so that you can fill up the roles. And then for the entrepreneurs/business owner, if you're looking at selling your business, certainly make sure that you know, you have your operations in place and everything clear. And also you can I mean, you can use marketing to ask for a higher price or valuation. Because you know, you can use that to your benefit, right?    Kylon Gienger   Yep, that's exactly it. Yeah, well said   Andrei Tiu   Super. Okay. So I know you have a mental model, you've implemented into your life. Tell us about this mental model and how it's impacting you and the business.   Kylon Gienger   I've got a few I could probably, I could probably go through if you want. I like mental models a lot. Think about them a lot. There's several, you know, there's the kind of 80/20 mental model. For Pareto Principle, right? That 20% of the work you're doing typically gets you 80% of the results or at it's the other way around, like 80% of the results you get can kind of be traced back to 20% of the work you're doing. So that's one in a nutshell. When it comes to creativity, you know, as an entrepreneur, you're always needing to bethink creatively, right? And often people think that to be creative, you need to have no constraints, the world's your oyster, you can kind of think of do build, create anything you want. I like to put in place creative constraints as sort of a mental model mental hack to create a trigger to creativity. So for example, don't just say I want to start a business, right, that's too broad and you'll be slow to make progress. Instead, give yourself several constraints. Like I want to start a business but it should only cost me $1,000, my timeline is three months. And in three months, it should be earning me, you know, 3000 per month and only take me three days per week of my time. And the business, the product needs to start with a P or something. These types of creative constraints will actually help you be a lot more efficient in coming up with a creative solution than if you have zero constraints so that's certainly another one. There's another concept I like to use I think it's helpful for marketers as well when you're testing new things - it's a concept from Jim Collins, if you've ever read any of his books would be great, Built to last, Fall of Giants, I'd highly recommend those but because the bullets and cannibals basically and it's sort of like the concept of minimum viable product as well. But if you have an endeavour or something you're wanting to test, right, he says fire bullets first, right and these are low risk, low-cost actions basically to take to test your theory. And once you start hitting the mark with those, you can then fire cannonballs, which are the higher risk, higher cost things to actually make this a reality. So I find myself constantly using that as well. So those are a few that are kind of up in my head that I use on an almost daily basis.   Andrei Tiu   Nice. And also going to so we are now stepping away a bit from this very numbers-oriented discussions, you know, on business valuation and marketing and the first part of our conversation and going a bit softer now into you know, the sort of the mental models that you have discussed, which I very much agree to, I think that they are always great to take into consideration in your day to day life, you guys listening to as well, because this can very much ease your job, or guard you against investing heavily into stuff that you're not very sure is gonna work. Kylon, I know, you are looking at the company culture a lot. And one question that I had for our discussion today was how do you understand the company culture? And what are the ways in which you can establish and control a healthy work environment, from your experience with different companies that you have been working with so far?   Kylon Gienger   Yeah, I like this subject a lot - the subject of culture. And it's certainly part of the art part of due diligence, when you're looking at a business, one of the scariest things in terms of buying a business is stepping into a business with an unhealthy culture. Because that can actually be it's just a bunch of people problems that can actually be very hard to fix. Without, you know, getting the right the wrong people off the bus and getting the right people on the bus, which is firing and hiring people. And that just takes time to retrain people. It's kind of a nightmare to get into a business that has a really, really unhealthy culture. So there's definitely in the diligence process. There are queues that we look for. One of the first things you can do, for example, is looking at customer reviews. Often customer reviews of the business will tell you a lot about the business's culture, In some reviews, you'll notice or mention certain people or positions in the company that are performing or treating the customer badly. That's always an indicator getting to know the owner of the business is also a big one as well because they're often an extension of whatever that that culture is. But in terms of the there's actually there's a great book out there called - I don't recall the author- but it's called 'The culture code'. If anybody wants to learn more about culture, and actually break down the science of it, I would really recommend that book this author, he interviews and studies, some of the most well known and healthy cultures out in the world, that is they're very productive, including Navy SEALs, the kind of Pixar and Disney creative teams and he, he breaks down what makes these cultures so successful, and the science of it and a few takeaways from there that I've always remembered and apply to the businesses I buy, in terms of building that culture is, first of all, it's under, it's helpful to understand just at its root, the word culture in Latin, it's a verb and it actually means to care.    If you break down what a healthy culture is, right, it breaks down into a kind of three components. There's safety, vulnerability, and hype high purpose. So in terms of safety, a good culture is a place where people feel like they can belong, right? And he talks about these things called belonging cues- a pat on the back or gets a slap on the shoulder or, you know, a fist bump. These environments where you're safe here like this is family, you belong here. There's vulnerability, which is, in a company, oftentimes, it's just being honest about performance, it's the ability to sit down and talk very transparently about what's going right. But also what's going wrong, and how can we fix it, let's talk about our mistakes without attacking each other as people, but let's attack our poor performance in the systems behind that and look at fixing that. So, you know, he talks about Navy SEALs, they have, after-action reports they go out into they do training missions, or they do actual missions. And afterwards, they have after-action reports, which is where they critically break down everything that went right and everything that went wrong, and how that's gonna change what they do moving forward. And I do that now with our technicians out in the field, you know, every week, we have meetings, and we talk what's going right, what's going wrong, what's confused, don't have really transparent discussions about that. And everybody knows they're free to make mistakes, to admit mistakes to work through what went wrong. As long as we can learn from that, there's no judgement, right? And then there's high purpose. People have to live for something bigger than themselves. Everybody's looking for that at a fundamental level, I think including the employees of your business right there. You know, a business you could argue, it's there to make money to serve people or whatever, but what's the higher purpose you can draw out from that business, that's really going to get everybody on board? You know, for us with plumbing company here in Missoula, Montana. I told these guys day one, I said, I want to make this company the most highly sought after plumbing company in the city, I want to be actually one of the most expensive because we're the best, and people know what they're paying for. And I want our technicians to be some of the highest-paid and have some of the highest quality of life, as opposed to all the other plumbing companies in town. And so they're starting to cast this vision. And then we talk a lot about serving the folks in our communities, these guys are like, again, I call them the Navy Seals of plumbers in the area I call them the kind of the firefighters of plumbers in the area. They're coming into folks homes, much like a firefighter, they're having an emergency their basements flooding or something, they don't know what to do, they understand how their plumbing system works. And these guys are coming in fixing it kind of saving the day. So it's turning what's kind of an ordinary boring job into something with a higher purpose that gets them excited and gives them a bit of a vision. So that's another really strong component. And how do you tell that story over and over again, in your marketing, in your internal meetings, in your business systems? So that's sort of a bit of a breakdown on how I think about culture and 'The culture code' is a great book to read.   Andrei Tiu   So birth, thanks for sharing. Sweet. So now as we are preparing to wrap up, I had a number of another couple of questions, specifically to do with your approach to marketing with Acquira and you know your plans for 2022. If you'd like me to share a bit on what you guys are looking for, at the moment, in terms of, you know, your plans for next year, some channels that you are considering for your activity, and then I think we can, it's going to be hard to just draw one or two main action points for each stakeholder group but I think it'd be nice to help people go away or go home with some actionable points that they can think of, or implement straight into their businesses or their approach to business/marketing post this episode. But let's start with what you guys are doing at the moment and what you find interesting or plan to do with their marketing further than your future.   Kylon Gienger   Yeah, sure. I think moving forward, we're looking to do more of what we have been right, which is connecting with more buyers, we've had hundreds of buyers now go through our training we've talked with 1000s. So we want to continue to do that and just provide education to folks looking into buying a business. I think in terms of marketing. A lot of our efforts next year are going to go into connecting with more business sellers. Right. As I said, your first step is finding that business and oftentimes that can be difficult. And when you do find really good businesses, oftentimes you're competing with a lot of other buyers, especially if they're on market deals, through brokers and such they're being marketed. What we're trying to do is connect with more off-market businesses, which means we're building digital marketing funnels to connect with business sellers rank for certain keywords like I want to sell my business or how do I sell my business or how to prepare my business for sale. These are leading to a landing page where we talk them through our process, that we have this whole network of really qualified buyers to buy their business that they don't, they're not going through a broker so they can save on brokerage fees. And the kind of call to action there and how we capture information is through we give them a business valuation a very rough ballpark, and we explain that but we say here, give us your business information. And we have a calculator in the background that spits out a bit of a valuation. And that's how we stay in touch with them. So, you know, early testing on that is going really well. And moving forward, we're hoping to build that funnel up more, so that we already have a strong funnel of buyers coming through if we can get a very robust funnel of sellers coming through those to meet in the middle and Acquira can facilitate that. And so far, that's going pretty well. So that'll be a big focus. As far as actionable advice for some of your entrepreneurs and business owners out there. Look, the advice I have to give where I'm in the trenches right now is buying businesses or talking to people who want to sell their business. And if you already own a business, unless you know for sure you want to keep this thing is it as a general generational business in your family for decades and decades, you should be thinking even from day one on how do you prepare this business for eventual sale, right. Because, if you do it right, you can make a lot of money and use it to retire or start the next, you know, three businesses or something with the proceeds. But people often don't think about this, I talk to sellers every day that have owned these businesses for 30 years, and it's only been in the last six months, they've started thinking about selling this thing, and they've got,  they could have had years to pair it and everything's a mess. So it's simple things like just putting yourself in the position of a brand new owner that may not even know much about the industry may not have run a business like yours, what can you put in place now in your business, that's going to make their job easier, and your business more attractive, which is going to increase the valuation. So it's things like system, like have job descriptions have to have systems for all the different roles and responsibilities and things procedures that are happening in the business document those, organise them well. Do a good job, you know, keeping your books-  have your finances done correctly, and clearly and have all those up to date your tax returns, that's a big one as well. Keep all these things updated, I'd update them every quarter in just a data room somewhere. So you're always prepared. If somebody wants to potentially look at your business to buy it, you can shoot them a link that's been updated within the last quarter last three months. And all your information is right there. Work on your marketing, work on your growth, work on your culture, have a really healthy culture and some great customer service. Again, put yourself in the shoes of a prospective buyer that doesn't know anything about your company. That's looking at it and stepping into it, the more turnkey you can make that business, the higher valuation you're going to have when you want to sell it and start that process. Just please start earlier rather than later. It could literally mean the difference of a million dollars in your pocket. I've seen that. Yeah.   Andrei Tiu   Cool. And do you already have the calculator, you know, working on the landing page, because I think if you're okay, and you'd like to, we can also include this in the description of this episode? So people that maybe have, you know, their business and their activities that you opportunities out there. We have quite a lot of listeners from America as well. So you know, people can maybe access it and start a conversation through there with you and Acquira.   Kylon Gienger   Yeah, so I mean, if you are a person who owns a business that wants to sell it, that URL is acquira.com/business-sellers. So Acquira.com forward slash business dash sellers. And you'll see that that landing page.   Andrei Tiu   Okay, I made over it as well. And you guys will have the link in the description of this episode. So to check it out.   Kylon Gienger   Yep. And if you're a buyer, you can essentially just go to acquira.com. And you'll see plenty of options there and some videos and some stuff. Our team's ready to talk to you as soon as today on what business buying is all about. And if it's something you want to get involved in, we've got some programmes you can jump in right away. Actually, the very first thing you'll do is go through sort of a business buying test drive, we put you in the driver's seat of a prospective buyer, and we give you all the data on a business we've already acquired and we kind of take you through the steps of diligence on that and so you can kind of test drive the idea at first so if you're interested in buying there are opportunities as well.   Andrei Tiu   That's very cool. Okay, super. So anyway, the link to the website is going to be here as well. So you guys will be able to find all this information in the description of this episode if you are either watching it on YouTube or streaming on any of the other platforms. Kylon this was a very, very insightful talk. And I feel we covered a lot of interesting topics, it was very interesting to me as well, since we didn't have these topics covered on this episode before. Very good insights on the culture of the company as well. I always thought this would be one of the most important things that business owners should be looking at from day one. Really happy that we managed to touch upon it. In this episode, even if we only spent a couple of minutes, maybe we'll be able to potentially organise something in the future, tackling more of this topic and how you- I mean success stories from the companies that you own, owned, or have been involved with when it came to buying and selling and, you know, transformations that happen for the process.   Kylon Gienger   Absolutely, Andrei. Well, it's been a pleasure, man. Thanks for all the great questions that I've enjoyed sharing what we do here.   Andrei Tiu   Super. Yeah, this was great. So last question. If people want to personally reach out to you or connect with you, or you know, discuss specific subjects, where's best to get to you? Is it LinkedIn or other platforms?   Kylon Gienger   Feel free. I have a personal website. So my name is Kylon Ginger. It's just kylonginger.com. So it's KYLON GIENGER. And on there you can there are links to acquire. There are links to other stuff I'm doing personally, as well as my LinkedIn and those are good places to reach out   Andrei Tiu   Perfect. Okay, so you guys will have these links in the description of this episode, Kylon's website and LinkedIn profile as well. Kylon, again, very big pleasure. Thank you for being on the show. Thank you for the insights. Very, very interesting and very inspiring. Looking forward to catching up soon. And meanwhile, best of luck with all your ventures and with the new business that you're discussing right now. I'm sure things are going too good to go great.   Kylon Gienger   Appreciate it, man. Thanks for having me. Cheers.

25/11/2021 • 52:38

Join Andrei and our guest on today’s episode, Aaron LeBauer, as they will be discussing tactics and strategies he used to build and scale his business, as well as help 1000s of other entrepreneurs do the same in his niche, as well as insights into how to best run sales webinars and marketing in the health business to the patient sector.  Aaron is a doctor of physical therapy, business owner, author and podcast host of The CashPT® Lunch Hour Podcast. Dr LeBauer is on a mission to save 100 million people from unnecessary surgery by helping other passionate therapists succeed in business and learn how to market directly to patients. Connect with Aaron:  𝑊𝑒𝑏𝑠𝑖𝑡𝑒:   www.AaronLeBauer.com  𝐴𝑎𝑟𝑜𝑛 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛:   https://linkedin.com/in/aaronlebauer  𝐴𝑎𝑟𝑜𝑛 𝑜𝑛 𝐹𝑎𝑐𝑒𝑏𝑜𝑜𝑘:   https://facebook.com/aaronlebauer  𝐴𝑎𝑟𝑜𝑛 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟:   @aaronlebauer     𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox    Episode transcript:   Andrei Tiu   Hi there, this is Andrei and you're on The Marketing Innovation Podcast Show. Our special guest today is Aaron LeBauer. He's a doctor of physical therapy, business owner, author and podcast host. And today we look at together the tactics and strategies he used to build and scale his business, as well as help 1000s of other entrepreneurs do the same in his niche. We'll also discuss insights into how to best run sales webinars and marketing in the health business to the patient sector. So without further ado, Aaron, it's a pleasure to have you on the show. Excited to see where the discussion is going today. How are you? How's the morning going?   Aaron LeBauer   I'm doing great, Andrei. Thank you for having me. It's an honour to be here on your show today.   Andrei Tiu   It's an honour for me as well. I know that you just wrapped up recording for one of your own podcast episodes, right?   Aaron LeBauer   Yeah. Oh, yeah. I did a, it was a solo episode today on the number one asset in your business, which emails your email list. So I went through all the pieces of that. Yeah.   Andrei Tiu   Nice. Nice. Nice. Okay, so you're all warmed up and ready to go, I guess.    Aaron LeBauer   Oh, yeah. Absolutely.    Andrei Tiu   If you want, we can also go into, you know, email marketing at some point, because I'm sure it's gonna be relevant when we are discussing the sales webinars strategies. Right?   Aaron LeBauer   Oh, absolutely. It's a huge key component of that.   Andrei Tiu   Okay, so yeah, I guess let's just rock'n'roll and see where we go with this. So, first of all, impressive background and an impressive roster of clients, numbers and everything. I think a good place to start would be to let our listeners hear find out from you, or read about you, your background, how you started, what motivated you and how your growth look like?   Aaron LeBauer   Yeah, I think the short version is I was racing bicycles in high school in college. And I think one day I was like, I think I was in high school. I told my mom how my legs hurt. I just don't feel like feeling that good riding. And she's like, You need to get a massage. I got a professional massage from someone locally. And I felt so great on my bike. And I was like, Wow, great. I went to college. Really, some of the options were, go into business, be a lawyer, be a physician. And med school wasn't in my future. They didn't know what to do with me. I was like, Well, let me just see if I can race bikes professionally. And I raced a little bit in Europe. And I spent a summer in Belgium, to law racing in France. So but I was super far away from Tour de France level, right. I came back to San Francisco, I moved to San Francisco and tried to get a real job,  in air quotes, a real job. And real jobs weren't for me. I ended up being a temp and I hated it. Temporary employee and then I decided, well, I could ride my bike and get paid if I'm a bike messenger. So I did that for about a year and a half. But long term, it wasn't fulfilling. And I had an epiphany one day if I go to a massage therapy school... My father and uncles, they're all physicians. And so that was definitely a path for me. And helping people, working with my hands, helping people heal was something that's kind of in my blood. And I was like, Well, if I can go to massage therapy school, I can work four hours a day, doing massage, and I can train on my bike four to five hours a day, and I'll make enough money to live. And I did that for six years. But eventually, people were asking me, Aaron, you're the first person to touch me where I hurt. I've been to physio, I've been to the surgeon acupuncture, chiropractic massage, and you're the first person to touch me where I hurt and actually helped me with this problem. And my girlfriend at the time, who's now my wife was like, we should go to become a physical therapist. I was like..No. And she: It's ok, you should. She encouraged me to do that. And eventually, we left California moved to where I live now, which is in North Carolina, on the other coast of the United States on the East Coast. And I looked into PT schools, and I went to PT school because it was going to give me the ability to help my patients understand when they would get better because they would say Aaron, so when is this going to finally go away and I'm like, I don't know. As a massage therapist. Our job is to help you feel comfortable and good and recover but it's not to predict when your injuries can go away. So I did that and went to PT school for that. On the very first clinical rotation. At the beginning of my second year I saw 43 patients one day, and I realised that day like 43 patients as a new student is a tonne of people that's four people an hour for over nine hours. I realised that day I already had a massage therapy practice, realised I just need to start my own practice and charge people cash, charge an extra $10 an hour. My clinical instructor was like, no one's gonna pay more than their copay for physical therapy. And I was like, Let me prove you wrong. If you're not, you don't live in the United States, we've got this weird, crazy medical system where everyone has insurance. But just because you have insurance doesn't mean it's less expensive or that things are actually covered. It really interferes with the way we practice therapy or people practice medicine, it just payment drives treatment. And I didn't want that. Because I didn't have that in massage therapy. And I knew there was a better way. And so that's where I started my own practice. Without relying on insurance. People started asking me, How do you do this? And then one day, someone said, what do I owe you for that? I was like, What do you mean, what do you owe me? She's like, well, you just gave me a tonne of valuable information, what can I pay you? And that's the day that I started my coaching and consulting business.   Andrei Tiu   Nice. Okay, so it was sort of you didn't think about it from the beginning, but rather it just evolved organically from you're following your purpose or your passion in the sense, right,   Aaron LeBauer   Right. Absolutely. Absolutely. It wasn't like, I didn't have this plan that I'm gonna sell 1000 courses and put a bunch of people in my mastermind group and write a book and start a podcast. It was like, How can I help people? And it was just the different things that people said, guided me along this path. And that's where I'm at today.   Andrei Tiu   Super. So how do you go about establishing your first practice, the one that really helped you become a full-time entrepreneur to say so, as well as a doctor?   Aaron LeBauer   Yeah, I think you know, and it's been 20 years since I started. I think the very first thing that I did was, well, I had to get licenced and tell people, but it was like, how do people know? So I had to start marketing myself in the very first book I read was Guerilla Marketing by Jay Conrad Levinson. And I read books, I read a marketing book. And that helped me out and I moved to North Carolina, and I read a couple of books. And I was like, Okay, I'm on a roll, word of mouth was working really well. But when I got out of PT school, I realised that no one really knew what physical therapy was, they have this idea about what Physiotherapy is, and what it can do. But it's so broad. And what I do is very different from a lot of people's experience, had to figure out how to market it. So that's where I had to get a coach and to get a business coach to help me. Just save time, by giving me a lot of the documentation forms we would need, but coaching me on how to set my prices. And actually this for the next business coach coached me on how to build a lead magnet and build my email list. And that was in 2008, I think?   Andrei Tiu   Wow, you are you were a very early adopter.   Aaron LeBauer   Oh, I built my first website in 1995.   Andrei Tiu   Nice, nice, nice. Okay, so what was your first lead magnet? So by this time you had your practice, you're growing organically? And what did you use as a lead magnet to grow your email list back in the day?   Aaron LeBauer   Yeah, the first lead magnet I used. I think I wrote a blog article. And someone asked me if they could use my blog article as part of their like, ebook, they did like a collection of articles that said, you can use it as long as I can give away the book as a lead magnet. And they said yes. Well, then I went from that compilation of back pain articles to my own book on back pain. I actually, I'm now on like, my fourth variation of that. So, but it was around back pain, because most people, at least in the United States, 87% of people have back pain. And it's the number one reason people miss work. And so that was the target that I went for.   Andrei Tiu   Gotcha. Okay, I know you have... I don't know if it's a secret, but it is, in a way, at least for us until you let us know. But what was the number one marketing strategy used today to reach, engage and help people? I know, your mission is a very impressive one, which is helping 100 million people through the work that you do. So, you know, that's a big, big, group of people. What strategy are you using - marketing-wise - to get there?   Aaron LeBauer   The number one marketing strategy I use is email marketing, everything else that sounds exciting is supported by it. It's just like it is it. It's been what I've been using for when did I start? I started my email list in 2005. Probably. Yeah.   Andrei Tiu   And how big is it now?   Aaron LeBauer   I have a bag that two different businesses, I've got 23,000 total contacts. I've got about 8000 active when I send an email to my list this morning of 2300 people who are actually actively engaged with my content, they've read an email, visit a website or engaged with me somehow in the last 45 days.   Andrei Tiu   Okay. And so you mentioned email marketing. I agree, this is super, super powerful, and correct me if I'm wrong, but I think this is a good point where we could go into the webinar and email these building strategies that you have and then transition into the sales webinars and how to properly run these in order to be successful.    Aaron LeBauer   Yeah, it's perfect. Yeah, absolutely.    Andrei Tiu   Awesome. Okay, so tell us how do you run your promotions at the moment? So obviously, email marketing is a big thing. What do you use in terms of channels? And basically, how do you reach your ideal potential clients?   Aaron LeBauer   It's a, I call it ”give to get” if anyone's familiar with Gary Vee, it's the Jab, Jab, Jab, Right Hook. You know, I provide a lot of value. It's one of those principles of exceeding someone's expectations, you have to give in order to receive and give your best content away. Because most people, most people aren't going to do anything with it. You know, when it comes to, let's say, fixing someone's body, like, for physical therapy, I can't actually give you one exercise that's going to fix your back. But I can give you an understanding of what's wrong. And what you can do about it, right, and I can help people see that. So what we do is - I try to provide as much value upfront before I ever ask anything in return. So we've got podcasts, I've got a blog. So a weekly blog, a weekly podcast, I've got a Facebook group, I've got Instagram, I do free webinars, I've got automated webinars, I've got read downloadable resources and a couple of different lead magnets. And like a free book, I've got an actual physical book that you can get for free. When you go to my website, you just cover shipping. And not only it's a lead magnet, but it's a great way to move people into my other programmes. And I lead with a give. And so all of these different channels lead back to the same place, which is you get on my email list. And once you're on my email list, I send you more information, I send you pieces of training, and I asked you to do something which is either to share something, tell somebody, click a link, or hey, here's your opportunity to join this programme before the price goes up next week. So that's the 30,000-foot view of it, I think the number one thing I did is to make sure you're able to build an email list with something that's irresistible. But leading into the webinars, the thing that built my list, the fastest early on was doing free online webinars. For physical therapists, I used webinars to build my list, and by 1000s of people a year. And it's been one of the most powerful ways, to do that. Because it's time spent with someone these days, people want to spend a little less time with you. But it still is incredibly powerful.   Andrei Tiu   So I guess you push the webinars through something like Facebook, Instagram ads, right or?   Aaron LeBauer   So what we did early on, like, in 2014 or 2013, I had a business coach, who was helping me. And he was big into webinars, and he still is and I just started doing interviews, but I did a used WebinarJam and I do a live interview and I invite everyone on my email lists to join us for this live interview, and I get their information in cinema replay. I didn't do a sales webinar for a long time. And finally, I had a product that actually converted through email. So I launched my course the cash PT blueprint. It was launched for like, to my email list of like 500 people for $197. And I sold 25 of them in a five day period.  I raised the price by 100 bucks.  I hadn't even built the course the thing is, is I had built the sales page, but it did not record the modules until I knew people wanted it.   Aaron LeBauer   That's a very good approach.    Aaron LeBauer   Most people don't want it. Most people think they need to go build the thing and then try to sell it.   Andrei Tiu   Yeah, I think Tim Ferriss was -  sorry for interrupting - but it just popped into my mind. I think Tim Ferriss was proposing a solution or this approach also in the four-hour workweek, I think, but he said I mean, he was an ambassador for also for other businesses, so not only for, you know, for courses for sure. But also this can be applied in any other business, I just test to see what the interest is. And then once the interest is there, and you can actually see some monetization happening, you can go and crack on.   Aaron LeBauer   Absolutely. And one of the crazy things is that I use this for teaching people how to generate leads as well. Same thing like, don't go build your lead magnet, until you figure out if people actually want it because people will spend, especially physiotherapists, who are highly educated when I use the word ebook, they think 300 pages. They're like, Oh, no, I'll never do it. Or they go, right, this whole thing and no one. They're like, Why didn't even get me an email list, because no one wants it. And people aren't actually going to read it. They just, we just need an excuse for them to raise their hand. And so I have my coaching clients go and post a very specific script to social media. And generally, I mean, one of them, we just did this on Tuesday, she's got over 128 comments on her post. For people who want her video, and our lead magnet is just incredible. But she didn't make the video first. We posted about it first.   Andrei Tiu   I see. Okay, would it be okay to go a bit into this specific tactic? Because I think it's a very interesting one. And we never discussed it on the podcast before. You know, how do you test a lead magnet? And how do you identify which one is best for you, because many of the people that we work with as well with the agency, leverage webinars for trying to get more needs? And also, it's still a very popular tactic. I totally agree with you that owning and having your own email list is super, super important for any business, because that's where the conversation actually happens, not necessarily on social media or not so much. And also definitely the sale. How do you go about choosing the right lead magnet and testing them?   Aaron LeBauer   The first thing we have to do is we have to get our audience, we have to have an audience of people, whether it's an email list, a Facebook group, or a social media profile, something like that. And we have to survey them and ask them a question. Because you and I might look at someone's business and go, you need to be doing this for marketing, or you should be running this kind of ad that, but they may not want that they may think they want or need something else. So they're never going to buy what we know they need. But they think they need something else, we need to figure out what that is. So what we do is we will post and say, Hey, what's your number one problem with, you know, blank: back pain?  What's the hardest thing about growing your business? Or what's the hardest thing about hiring an additional new employee, you know, what's your biggest struggle around opening another location? Or launching a webinar? And then they'll tell us. And we'll find like, what's the commonality? And I may have to do that three or four times, I'll even send an email, you know, I might send them to a survey. But the next step would be, I take those survey results and say, hey, if I put together a free training on this, this and this, or this big thing, would you be interested? And if I can get 6, 12 or 128 people to say yes, then I'll go and put that thing together. And actually won't even build it. First, I'll put together a landing page or a sales page and say, Okay, here's the thing, I message it back to them, then they sign up for it. And then I'll go record the five-minute video or build a webinar or put together that, you know,  a five-week boot camp, which is what I'm in the middle of right now. I've done the exact same thing to do this. I've done it multiple times. But I can tell you, four or five years ago, everyone asked me to build a marketing course. And I built a marketing course on how I market my business and generate consistent leads every month. And I just went and sold it on a webinar. And not very many people bought it. And a bunch of people asked for refunds because it was too hard for them. And I'm like, Well, you want a business like I have you got to put in some work. But it wasn't what they wanted, right? They didn't want to work hard. They wanted an easy answer. And so that was a big lesson why I realised, okay, I have to get back to selling the thing first before I put the work and effort into it.   Andrei Tiu   And if you're to think about what results like the best results that you are getting through selling, let's say through webinars, but you know, we can discuss any of the other lead magnets as well. And let's think about the last two years, let's say because when we talk about 2015, let's say, webinars were in the beginning so I think if you were running them then, you probably were getting a much better conversion rate because they were not so much noise. Maybe ads were a bit cheaper than but recently what type of products at which price point or how long were they the ones that were performing Super good for you? Yeah. And for your clients?   Aaron LeBauer   Yeah, absolutely. You're right back in 2015 or 2016, I did a webinar and I sell 18, you know, $1,000 courses on a webinar. And then as webinars became more popular, it was less and less, it was less and less on the live ones. But I turned those into evergreen webinars, so much more on Evergreen. And now what I'm doing is on webinars where I make the biggest impact on myself and my clients is I sell a 12-month coaching programme. I don't actually sell the programme. It's an $18,000 programme. I don't sell that on the webinar, I sell a strategy call on the webinar, and I move people from the webinar to a one on one call with either me or someone on my team. And then into our course, or our you know, Platinum Mastermind Programme, and even doing webinars and then I don't even call them webinars, sometimes I'll call them a coaching call or a group gameplan call and I'll get people on a webinar or even into like a small group zoom. I did this just a few weeks ago to enrol people in our five-week programme. I said last time, it was a last-minute idea. And I was like, Why didn't I think of this? I have just been busy. Like, let's get together on Zoom. If I can get enough people and I had 12 People come to the zoom. And 12 People tell me that could come eight people showed up. One person bought a $2,500.05 week coaching programme, who's most likely to move into our Platinum Mastermind group at the end of that. And that was just from a last-minute email that I sent once. I did a 45-minute Zoom call with everybody.   Andrei Tiu   Yeah, cool. Group planning plan. Know, what was the name of the group action plan? No.   Aaron LeBauer   Like a game plan. A game plan call I did this last winter? I did. I did a game plan call where we did it was a coaching call where I built a game plan for people during the year. And we started with goals like what are your goals? Where are you now? What are your goals? How are you going to get there? And the whole idea is to figure out where they are now? And where do they want to go and create a gap and stretch the gap and create an open loop so that the way to close that gap is to come to join me in my coaching programme?   Andrei Tiu   Absolutely love that this is the first time you know, I speak to somebody that refers to this specific, you know, phrase or talks about this development of the gap, as you mentioned. Awesome. So you guys tuning in, think whether this would be something good for your business because this is some real value here that Aaron is sharing. Aaron in terms of mentors or people that you learn from when you were designing your marketing strategy for the courses and you know, the programmes that you have right now. Is there a specific person that interests you a lot like Jeff Walker or Frank Kern or these types of guys, or?   Aaron LeBauer   Yeah, my coach right now is Bedros Keuilian. The interesting thing about him is he knows a lot of these guys. And certainly, Dan Kennedy has been a big influence on me as well. But Bedros wrote a pot like blog post. And that I saw when I moved to move to Greensboro and move my massage practice from San Francisco Greensboro. In and I think right when I was moving, I was adjusting it from physical therapy to massage therapy to physical therapy. I was searching for physical therapy marketing. And I think I put in PT marketing and because he's a personal trainer, and I ended up on his blog post about how to rank your business on the first page of Google. And I did everything he said. And within six weeks, I got massive results. I was like, holy cow! Well, then 10 years later, I was showing someone that blog post, because I visited the website now. Was I got his Facebook pixel, he started showing me his new ads for his new podcast, the Empire podcast, and I listened to it, I went to his event signed up for his coaching programme, and we're going on our fourth year coaching together. And just that journey that I took is something that I implemented in my own business that worked and it's just been it's been massive. And I think the main thing that I've learned from him is how to see beyond my current capabilities and what's possible, but also the never quit attitude, you know, and how as entrepreneurs, there's no way we can fail if we keep moving forward.   Andrei Tiu   Yeah, nice. Very cool. So how's your day looking like right now because it seems that you are a very busy man with all the calls and coaching and this stuff. Are you still doing the practical massaging and physiotherapy?   Aaron LeBauer   No, I'm not,  spend about it, I spend two hours during the week, one hour, like coaching my team members over there and another hour just like on a team meeting that I split that with my wife. So that's about an hour and a half every week, I spent another hour answering emails and fielding questions for that business. And then in my coaching business, we have a weekly mastermind call for an hour. And then I spend the rest of my time and building programmes and building marketing strategies, recording podcasts, recording social media, meeting with you know, I'll spend, you know, three or four hours of me even five hours a week answering certain emails. But I've got a team member that helps with my customer service. And so because I've hired other people and trained them and built out systems for them, I'm allowed to spend, I get to spend a majority of my days doing things that I want to do. And I don't actually have to be here right now, if I didn't want to, I want my business to grow. But that's kind of how it is. I generally structure my day so that Mondays are a team meeting. Tuesday, Wednesday, Thursday mornings is time for me to do some deep work and build out systems and be creative and create courses and programmes. The afternoons are for coaching calls or meetings, podcasts recordings, and Fridays are kind of like an I record my own content, play with the technology, check-in with friends and go home early.   Andrei Tiu   Nice. Nice, nice. Yeah, very cool. I think there's a lot of people out there that would like to get to where you got to today. And I think that some of the things that you and that we've been discussing here can be a real source of inspiration for many. And now to sort of bringing I mean to show how realistic it is too many people that maybe have another imagine themselves doing something like this. When you are working with clients, and let's say they are practitioners, maybe they have a small practice, and this I guess, can be physical therapy. But does it work for other niches as well, like plastic surgery or dental practice? Or?   Aaron LeBauer   Yes, absolutely. You know,  I think the thing that people get into, is that my situation is unique. My situation is like, my job is unique or like you can't help me because like I can, I can tell you this or tell people listening, this is like your situation is not unique, it may feel unique. And it may be unique to you. And you know, a couple 1000 other people, but there are billions of people in the world and business principles or business principles. And we can choose to ignore them if we want to or not, or make excuses why we shouldn't listen to them or engage in them or use them. But what we do and what we teach our principals at work across businesses, it's one of the reasons like I consider like myself, and one of my, the guy who runs my Facebook ads and helps him to some on the ground marketing strategies, micro strategies, we consider ourselves snipers. We've built a robust follow-up system automation system, that of someone with a low friction business, like my physical therapy business because it doesn't take insurance is a high friction business. There's a lot of reasons why people wouldn't choose us. If someone in business had a lower friction business, like a physical therapist who takes insurance or surgical practice, he wants more clients, like if they use some of these principles, their business would grow tremendously. They just don't feel like they strong need to or why would I do something different? And do sometimes doing something different is the thing that's going to be the 10x factor in your business rather than what everyone else is doing. And this, I had to learn how to use this from outside of my industry, and I've just adapted it to physical therapy. And then plenty of things I've taken from my practice and moved them into my coaching business. So they oh, why am I not doing that? And then I move something from my coaching business over to the practice, like why wasn't I doing this kind of strategy call or something in the clinic, and we call it a total body diagnostic instead of a strategy call. It's the same thing. It's a sales call. So business principles or business principles, there's sometimes things that don't cross over but they can always be adapted.   Andrei Tiu   And if we were to take this situation of...I'm still focusing on the Webinars and you know, creating these sorts of funnels because they are so popular today. And I think you are a very good example of somebody that is doing it well. And also being so involved with this and, having a resource to support your expertise. I think valuable for many people that are tuning in on this episode would be them. They are probably from different industries. I know, we are speaking to some of them that are messaging us after the shows and you know, also asking us questions or asking us to try to follow up with some of our guests on specific topics, which by the way, if you're open, maybe, depending on the messages that we get today, maybe we can organise a second episode as well on a specific micro topic to say so which I get the feeling that is what we're doing now, with sales, webinars and funnels. But, you know, because it's many people from many different industries, but the strategy is sort of, in a way similar, it just needs to be adapted to the industry as you did when you were adapting it to physical therapy. What do you feel is the one of the two, or the three factors that are super important and different from how they were maybe a year or two ago, when you run these lead magnets, like the webinar funnel, or the lead magnet, like what has changed in the way they've promoted the way that you follow up on it.   Aaron LeBauer   The big changes that people's attention is divided, and it's shorter. Right? So we have to attract their attention really quick. We want to give them what they're asking for right away. One of the worst things I've seen people do is send me like from a Facebook ad, send me to a sales page. And as soon as I get there, there's a lead magnet offer that pops up, I'm like, but you're trying to get me to sell something, it's just like a, like, you didn't even look at your own ad, like or your own page. And so what we have to do is be very specific with the message. This is for and what it's going to do for them. Because it's people are thinking what's in it for me? And they need to be able to see that right of way. It's like, we just can't send people to a page with a bunch of options, we have to send them to one page. And so it's one message. And the other thing we're doing is, when we're running Facebook ads, we're not running Facebook ads directly to our webinars. I'm running Facebook ads to lead magnets - to blog posts, to get people into our email system. And then we'll email them about the webinars. Occasionally, we'll run an ad for webinars, especially if we do a live one, then on the webinar, it's I have to be very clear about who this is for, hey, you're in the right place and make it exciting and fun. So I've even got now an Elgato stream deck that allows me to make sounds and noises and cheers and, you know, like I can make a little sound, you know, things like that, to keep people engaged. And I also have to engage them by asking them questions and making it a conversation rather than just telling them because if I just tell them, they're gonna drop off. So questions like, Hey, before we move on, I'd love to know, what's been most helpful for you about this so far? So if you are actually listening to Andrei's podcast, just comment below the YouTube video, wherever you're watching this and let us know what's been helpful for you about this. And as I do that, in the webinar, I get people engaged, but I also start getting micro closes, where people are saying yes before I even get to my offer. And by doing that, that has been one of the biggest things that we've changed and allowed us to really capture people. One of my most successful ones was a two full-day live event because it COVID Instead of an in-person event, I did it online. And people had 90% of people there all day for two days in a row and we converted 20% of the room to my high-level coaching programme.    Andrei Tiu   Super good. And when you say driving the traffic to a blog post, I guess that has to do with providing them with a free value right away. And then how do you capture their email address? Do you have a pop-up or something similar to that? Or do you have gated content?   Aaron LeBauer   Yeah, Yes, and yes. So I don't run my own Facebook ads. I have someone that does it for me. So if we're working off of a cold audience, a lookalike audience will drive them to the blog posts, the blog posts or articles I've written in like Forbes or Entrepreneur. And we'll start seeing like, who clicks through and, and taking that audience and making it into a warmer audience. And then we'll send them in ads where it's a short video of me talking about something for, you know, one to three minutes, maybe five minutes, and we'll build an audience off of that ad who watched the first you know, 30 seconds of it, or who watched the first minute. And then from there, we'll go another level and send them an offer for maybe a strategy call or a lead magnet, or to, you know, do something out, come to join us on a webinar or something else, and we'll build these audiences, and they've seen us not too much, but enough, and we can start to predict what they'll do next. And that's kind of how we run our ads. And if anyone's listening, don't run Facebook ads, unless you have an offer that converts. And if you're listening, and you're a marketing professional and or agency and you help other people, you know, it's probably the biggest frustration is people tell you the Facebook ads don't work, let's because their offer sucks. You know, and the one thing that I've seen people do is they just run Facebook ads, but they don't work with their client on like making sure the offer works. And then the client is unhappy.   Andrei Tiu   Very well pointing there.   Aaron LeBauer   Right. So that's the other thing I want to point out to people is like, I know the pain points that people have. Right, Andrei, like, that's, I can tell you as I've talked to enough people who run agencies like that's a big pain point. But their clients don't know it. So if we know the pain points of our customers, and agencies aren't my customers, but I work with enough people who run them to know that what these pain points are, because my clients had the pain point, they tell me that I tried so and so's agency and it didn't work. I need more new patients. And what I really know the problem is, is that their sales system stinks. And their follow up stinks. And they just think they need more new customers.   Andrei Tiu   Or the productivity expensive. I mean, depends a lot on your industry.   Aaron LeBauer   Right? Absolutely.    Andrei Tiu   Cool, cool, cool. This was such a good session, I've really enjoyed talking to you, man. So let's see, because we are sort of getting to the final points, at least with this episode, what we do typically is we try to draw three or five points are depending on you know, the subjects that are actionable, and that people tuning in, can take away and you know, for example, this weekend, go and implement into their business, or at least think about how they could be suited to their business. And I had in my notes here, one thing that I want you to touch upon and we did was, you know, the benefit of having these product elements to a service business to drive additional cash flow. So having a conditional cash flow channel, and how this can help a business, develop and build antifragility in a way. And also, you know, the things that we discussed now with, you know, webinars and marketing in the health sector, where you talk directly to patients. So this would not necessarily be as we talked a lot here about you and clients that own practices, it would be more about the clients that own practices, how they market further. And your experience with that, I guess from your personal experience as well, when you launched and grew your own practice back in the day. So if we were to draw these actionable points, what would you say are the top three? But I will not be very strict. If you want more we can we can have more action points. So what Yeah, it'd be and then what could people take away?   Aaron LeBauer   Perfect, I think the top three things would be: 1. Commit to yourself to taking action. And one of the best ways to do that is to tell someone else what your goals are. Okay, or posted somewhere. But then really, it's posted on social media somewhere, like you figure out what's the biggest problem my clients think they have? Okay, then you're going to post to say, I just made a video on the three steps to fix or solve this problem. Would you like me to send you a copy? And see if any of you get it right, if you get the formula, right, you get the problem, right? People start responding. And now you got a bunch of leads. And now you need to go collect those leads into your email marketing platform. You just send them a Facebook Messenger, Instagram message, DM them, hey, here's the link and you just send a link to the landing page, like excited you're interested. Here's where you can go and get the video and they go get it so you haven't made the video. So you got to make the video and set up the reply email. But that was the first thing would be just post it and see what happens. The worst thing that can happen? Is it 500 people reply just like happen to one of my clients, Alexis, and you have to now go do some work to get them on your email list. That's a good problem.   Andrei Tiu   Yeah, definitely.   Aaron LeBauer   I mean, that would be like, if you could do that this way that might be enough like that as a takeaway. Most people probably won't do it. They'll be like, what if it doesn't work? And I would say so what? What if it doesn't work? And you just learned what message doesn't resonate with your audience. Try a different method. So then number 2 would be to try it again. The third thing to do would be if you do not have an email marketing platform or software, get one. Get one and start using it to add people onto it. I think the biggest excuse I've heard people say lately is, well, I don't have enough clients or patients to use that. Like, you don't need clients and patients and you don't need an email list to use it, you need to use it to build your email list, people have it backwards. And I do think that these are a lot of times excuses for people fear of failure. And the fourth thing to be would be to change your mindset this weekend, even if you have to write it down or tell everyone. If you want to be an entrepreneur, you want to help millions of people, there's no such thing as failure anymore. We're playing on a different field. And as entrepreneurs, when something doesn't work out the way we want it to or expect it to, we have to analyse the situation, learn from it, change something and try it again. Because you only fail if you stop.   Andrei Tiu   Love it. Aaron, and like this was again, very good advice totally aligned with, you know, my thinking as well. I think it's spot on. And if people on the show, I mean, we don't know everybody, but we know they are from a bunch of industries, including health. And, you know, we might actually have some people here that specialise specifically in this niche or even, you know, why not? People, that have somebody in their family that has a practice or a friend or maybe even themselves? If they want you to engage with you directly. And maybe they want to take this to the next level and have somebody from your team or you know, yourself even help. What are the best platforms/ways in which you could potentially work together?   Aaron LeBauer   We've got I've got quite a different, a few different options. I've got online courses, I've got books and coaching programmes, I think the best thing to do would be, go find me on Instagram, follow me at Aaron LeBauer. You'll find audited content, they're similar, hopefully, similar in alignment with what you've learned today, but also link there to get access to some of our other resources, podcast, books, downloadable guides. I do have one guide that is helpful for probably most people listening. I put together my top marketing strategies and put them on a list there are 35 of them. So it's the 35marketingstrategies.com If you want a free download cheat sheet of our best marketing strategies. You can go there, you can find it. When you come over to Instagram. Follow me at Aaron LeBauer. And if you have questions, feel free to shoot me a DM.   Andrei Tiu   Super. So for the guys watching, you have here on the screen as well as handle and we'd have for everybody links in the description of this episode, whether you're watching on LinkedIn, listening on Apple Podcasts, or Spotify or whatever your chosen platform. Well, until next time, Aaron this was such a great chat really happy that we managed to sync up and to do this together. Thank you again for all the good insight and for being open about everything that has worked or not for you and for sharing all these insights with our audience.   Aaron LeBauer   Absolutely, Andrei, it was a pleasure being here and was great meeting you and maybe one day we'll see each other in person but you never know.   Andrei Tiu   The same, big pleasure here as well. Wishing you all the very best, keep rocking it, best of luck on your mission and looking forward to you know, if not in person soon maybe we'll just have another catch up online shortly.   Aaron LeBauer   Absolutely. Thank you so much!   Andrei Tiu   Thank you have an awesome meeting and rock it!  

11/11/2021 • 44:23

Join Andrei and our guest on today’s episode, Raul Galera, as they will be discussing leveraging this channel as an eCommerce business and how to best benefit from loyalty and word of mouth programmes. Raul is the Chief Advocate at RefferalCandy, an app that allows eCommerce brands to set up and run customer referral programs Connect with Raul:  𝑊𝑒𝑏𝑠𝑖𝑡𝑒:  https://www.referralcandy.com/  𝑅𝑎𝑢𝑙 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝐼𝑛: https://www.linkedin.com/in/raulgalera/    𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐧𝐝𝐫𝐞𝐢: 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢: https://marketiu.com  / https://marketiu.ro    𝐴𝑛𝑑𝑟𝑒𝑖 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/in/andreitiu/    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐿𝑖𝑛𝑘𝑒𝑑𝑖𝑛: https://www.linkedin.com/company/marketiu    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝑇𝑤𝑖𝑡𝑡𝑒𝑟: https://twitter.com/marketiuagency    𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑢 𝑜𝑛 𝐼𝑛𝑠𝑡𝑎𝑔𝑟𝑎𝑚: https://www.instagram.com/marketiuagency/   𝐸𝑚𝑎𝑖𝑙 𝑎𝑡 hello@marketiu.ro   𝐋𝐢𝐬𝐭𝐞𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐮𝐫𝐢𝐭𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦: ▶️Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube  ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show  ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean  ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify  ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer  ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher  ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox    Episode transcript:   Andrei Tiu   Hi there, this is Andrei and you're on The Market Innovation Podcast Show. Our special guest today is Raul Galera, the Chief Advocate to ReferralCandy, an app that allows ecommerce brands to set up and run customer referral programmes. Today, we'll discuss leveraging this channel as an ecommerce business and how to best benefit from loyalty and word of mouth programmes as well, during the upcoming shopping season. Without further ado, Raul, it's a pleasure to have you here on the show. How are you? How's the morning going?   Raul Galera   I've got doing well. Thanks for having me.   Andrei Tiu   No worries, it's my pleasure. You look very fresh. How's everything going on your side with the business, with life, with, you know, customers?   Raul Galera   Pretty good. I actually recently just relocated to Mexico City. So this is where I'm speaking from right now. This is my first 48 hours here. I literally just got here like this past weekend. And things are going very well. I mean, in terms of ReferralCandy, as you can, as you can imagine, the ecommerce world has exploded over the past 18 months. So we've experienced a lot of growth. And with that, obviously a lot of new improvements that we've done to our app, to better serve our merchants. So yeah, it's a pretty exciting time for free comments in general. And we're trying to help us make Mitchison as we can.   Andrei Tiu   Great, some great stuff. So, let's start by maybe introducing you a bit more to the audience and help our guys here understand your background and what ReferralCandy does? And how do you engage with the ecommerce players let's say, so that we can dive into discussion in more depth as we go?   Raul Galera   Yeah, absolutely. So about myself, I actually been at ReferralCandy for the past five years now, mostly running the partner programme. So we obviously collaborate with a bunch of other companies in the ecommerce world. Whether it's their ecommerce agencies or other tech companies, or you know, media companies that touch in with marketing or ecommerce in general. I'm in charge of managing those relationships. And ReferralCandy specifically, for those that are listening that are not familiar with us. We are an app that allows e commerce stores to set up and run customer referral programmes. So think about the traditional the world-famous Dropbox referral programme, Uber referral programme in which you, us a customer, get something every time that you refer a friend and kind of like bring new brand new business to the store. So we basically allow brands to set it up and run it on autopilot, just by giving each customer a unique referral link that they can share with their friends. And we're able to track rewards. And it's basically an easy way for merchants to first of all, acquire new customers through a channel that it's completely owned by them, they don't need to depend on a third party platform, and we're talking about leveraging their customer base to acquire new customers. But also it's a way for them to retain those customers that they already have. By giving them an incentive the next time they and every time they refer a friend, they can get a discount on a future purchase. So you're kind of giving them an additional incentive to come back to your store for more. It's overall a good way to acquire new customers and retain your existing ones without having to depend on platforms or other algorithms that might change your entire marketing mix and overnight.   Andrei Tiu   Yeah, it's also a very good way to you know, get people in, like directly involved with your brand not only consuming products from you, but actually having an invested interest in making money with you in a way.   Raul Galera   Yeah, exactly. I mean, when brands typically think of the post purchase a kind of like flow after somebody has left the checkout and acquire the new customer. Something that it keeps seeing, not only as a somebody that works in ecommerce, but as a consumer myself, I see a lot of brands that are just like trying to get you to that second purchase pretty much right away, without realising they literally just made a purchase. You probably need some time until that happens again. So you know, there's a lot of push for promotions to get that second purchase and if you can switch the direction of the conversation after purchase and direct it towards a referral or maybe doesn't have to be a referral but maybe like joining a loyalty programme or leaving a review or like just doing something that's going to engage with a brand other than making a purchase, that's gonna pay off down the line. So it's another way, like you said, another way to kind of retaining people and make sure that you're brand staying top of mind without having to direct people to your product page.   Andrei Tiu   You mentioned something really cool there. And I think this can be an angle for our discussion forward, which is what happens after the purchase happens. So you know, during the podcast, and as marketers as well, we have discussed a lot, and we are still discussing what happens, and how you can bring those people into the community, how you can drive traffic, drive conversions etc. But what's at least equally important is what happens after the first purchase, because mainly with ecommerce, the first purchase, not never, but many times, it's not necessarily profitable for the business. Many, if we talk about consumer goods, the profit lays in the repeat purchase. So how to facilitate that repeat purchase is a question that needs answer, needs, you know, a very good answer. And I think it would be a great framework for our discussion now, to tackle this point of the customer journey. And for you guys tuning in that own online stores, or that are marketers or activate within an ecommerce business, to think in a bit more depth on this topic. Hopefully, we'll be able to inspire you to, you know, take a couple more actions that maybe you are not at the, at the moment, are mainly in preparation for Black Friday, and also Christmas, because it's just around the corner really? Yeah, already, like, it's still a month or a month and a half. But really we should all Prepare from now. So, Raul. What's interesting in the business right now, like, let's talk a bit in the moment, what are you guys up to? How are your clients doing? What are they up to? That will be relevant for our people here.   Raul Galera   Yeah, so I mean, as you mentioned, pretty much everybody is preparing for the busiest time of the year. Although there has been a shift in how these has evolved in the past year and a half. I mentioned this a lot, but I think it's pretty telling in terms of like how Ecommerce has evolved in the past year and a half. I was at a Shopify event in Amsterdam, in February 2020. So literally just weeks away before, everything just gonna change. And the CTO of Shopify was there. And he was showing us a graph up - this is actually his Twitter so maybe is still published there, and maybe people can find it. But he showed us a chart that showed kind of like the peak in sales that Shopify was registering every single year in Black Friday and Cyber Monday. So you could see the entire year just kind of like flat, kind of like the same level of traffic, and then boom, you see that hit, and in around mid November. And  something funny that that happened after that is that - we're in April, as a few months later, after this, he published the same graph and - updated obviously - for after kind of like the the shift between offline and online. A lot of businesses in March and April decided to go online so they could still sell to their customers. And they were registering, at least Shopify was registering Black Friday and Cyber Monday traffic every single day after mid March. And so that what's interesting, is that now I mean, last year was still experiencing growth in that holiday season. So it's kind of like gives you a sense of how big the ecommerce world has gone in just a year and a half. I read a stat that it just in a matter of weeks, ecommerce reached the level of market penetration levels that was expected for 2025 in that happen in April 2020. Right, so well, that means for brands is that there's a lot more competition now, there's a lot more brands that are selling similar products, they're at least going after the same target audience. Consumers have limited budgets. So we need to you know, brands need to compete in a smarter way. And in terms of  how they connect with those customers. As you mentioned earlier, the first purchase might not be profitable. So this is kind of it became a kind of a lot longer term route for a lot of brands right like that first purchase just about getting that customers out the door and then convince them that your products the best and kind of like given different reasons so they can come back to your store. So referrals is one of them. But I always like to nail it down to having a good product. Nothing can replace having a good product and having a good purchase experience. If you don't have those two things in place, a loyalty programme or referral programme. Nothing's free, really gonna change the fact that your customers are not going to be incentivized to buy from you or refer their friends really, because nobody's going to refer a product that they're doing and enjoy. So with that in mind, what our customers are up to these days is Jeff preparing for the holiday season, the busiest time of the year. And one thing in particular that we see is that they are making sure that their post-purchase flows are optimised basically that they have a clear path. For those new customers that are going to acquire, they're probably going to acquire through ads, or maybe these are customers that have been coming through organic search, because they've been kind of researching products that they're thinking of buying during Black Friday and Cyber Monday. So they're kind of ready. You need to have a plan for what are you going to do with those customers after they leave your store? And how you're going to get them to come back to your store? So yeah, we see multiple strategies there. Obviously, referral marketing plays a very important role there. But that's what's on everybody's mind right now. It's how we make sure that those customers that we're acquiring for the first time, are not just one, one-off purchases.   Andrei Tiu   And the question here, you know, maybe for somebody that hasn't particularly considered this channel before, and they might consider tapping into it now, like in the near future, they might have a database. So you know, like some customers that have already bought from them. If they want you to implement a referral programme, could they leverage their current database? Or is it best to start, you know, as early as I mean, obviously, as early as possible would be best. But um, you know, like, yeah, what are some constraints when you implement something like this? And what should you have in mind, if you never did something like this before?    Raul Galera   Yeah, that's actually one of the main things that we recommend our merchants to do. As soon as they start a referral programme, it's not to find your past customers about it. Because the way a referral programme typically gets announced is that I mean, besides you know, social media posts, or maybe some blog posts on your, on your company blog to announce the new referral programme. The main way that brands are acquiring or I would say not acquiring, but they're turning customers into advocates or into ambassadors, is by notifying them after purchase. So either by showing them a pop up, or sending them an email, after purchase, and letting them know about the referral programme, and how they can sign up and how they can refer their friends. So if you have a database of customers that have bought from you, let's say I mean, either from the beginning, or at least in the past, you know, 612 18 months, you should definitely email those customers and let them know about the referral programme. The main reason is that they already know about your product, they, they, they pay for it, they used it, they probably made some referrals, that's another thing that we typically tell our merchants about is the fact that one of the reasons why you might want to consider a referral programme. It's because, you currently don't know how many sales are coming from referrals. And I guarantee you already have sales are coming from referrals. Because, as consumers, we talk about things that we buy, I mean, we recommend restaurants, we recommend Netflix shows we obviously recommend e-commerce stores as well, right. So if you don't have a referral programme in place, or a way of tracking where these people are coming from, you really don't have any numbers, any data that you can work with. And that's kind of like the that's that's the main baseline. So yeah, notifying customers about your referral programme, that's a key notifying new customers about the referral programme as well, either right after the purchase, or maybe after they've received the product so they can kind of, you know, vouch for it better, and they have a better understanding of how it works. That's the key. That's the I would say that's the main channel to make sure that your referral programme works.   Andrei Tiu   So obviously, for you guys doing already ads or stuff like that on Facebook and remarketing and all that jazz, or you know, upselling and cross selling email sequences, that's perfectly fine. Personally, I think that something like this can be integrated flawlessly, within an already existing system, just like an extra thing. And as well, as you mentioned, just for I mean, even if we only consider the tracking facilities that are very much enhanced by something like this, I think would be amazing. And also, it's a great tool to get insight into what your customers actually think. But not only by what they say but what they actually do after they have used your products. And now I'm tempted to go in a bit geeky here, but you know, we are talking numbers we many times zoo on the podcast. So when looking at a referral programme, we usually as marketers, always look at the return on advertising spend the cost per sale, all these metrics that are essential for any store or store owner when it comes to you for the referral programmes, why, typically, referral, this referral commission, or how much do brands typically pay for referrals, from your experience and from your clients?   Raul Galera   Yeah, so it really depends from one merchant to another, I would say that the main rule of thumb that we tell our merchants, when they're first thinking about what kind of rewards they're giving to their customers and their friends, when they're setting up the programme, and remember, a referral programme, there are two parts, you have the advocate that needs to get something to incentivize that, that they actually go out and make that referral. But there's also a very important part, which is the friend, the friend needs to also get some sort of incentive because they're going to buy from the store for the first time. So if you can add some sort of discount, or some sort of promo, or free product, or free shipping, or whatever it is to the friend, that's gonna make incentivize them more to try out the product that they've been recommended from the front. So once you have these two sides here, one thing that we typically tell our merchants to look at is look at your customer behaviour. So are your customers buying from you on a somewhat regular basis, I mean, do you have a subscription business, if you have a subscription business, you should definitely give your customers either a discount, or a free renewal for every friend that they referred. So that way, you're making sure that they're staying with you and, and just by making it automated, you're making sure that your customers, it's kind of like set and forget, right, they refer a friend, the friend makes a purchase, and then they know that next month, they're not going to have to pay for it for their box. That might not be the case for a lot of brands that are not a subscription, but you might have a product that your customers are buying, maybe not every month, but maybe they're buying it a couple of times a year, it might make sense for you to still give them a discount. So there you incentivize them to come back for more, or maybe give them a coupon code, that's going to add a free product to their next purchase, right. So it doesn't have to be a discount, it could be something that adds to their actual shopping cart. And then the third option that we typically look at is customers, or sorry, merchants that sell products that their customers are not going to buy anytime soon. The example that I always give beds, or mattresses, you're not going to buy a mattress more than once a year or more than once every couple of years, right. So if you're selling some, if you're selling maybe accessories, you could go with a coupon route that adds some sort of free products. But typically, if you're selling a product that your customers are not going to buy anytime soon, you can give them cash. And so that way, you know, nobody's gonna say no to free cash, right, and they can spend it on whatever they want. So that usually helps for this kind of setup. Now, when it comes to how much should they be given, you need to consider both sides. That you're, if you're given 10 and 10, that's it's a 20% commission that you're taking off your margins. So you need to look at your margins. And look not only at your margins but also your customer lifetime revenue, how much money is on average these new customer spending on your store over the next few years, right. And also compare it compared to different channels. So traditionally, customers that have been referred by a friend, they typically stick around for longer, and they spend more just because of the nature of how they were acquired, compared to organic traffic compared to ads. So it's really a matter of kind of like looking at your own numbers and see how much you can afford to give compared to how much are you paying for a new customer on Facebook ads, if you're paying $200, it might make sense for you to either match it knowing that the lifetime revenue of that customer is going to be higher, or maybe, or maybe just going to play safe, right and just go with kind of like the kind of the bare minimum, what you can afford, in terms of your margins, something that something else that we typically tell merchants to do. And again, this really depends on how well you know your customers is what's the nature of those recommendations. In a lot of cases, when we talk about referral marketing, we typically talk about people that are referring their friends and family, coworkers, people that are in their really close circle. And so in the majority of these referrals, the main driver of these recommendations is just the fact that you're going to provide something useful to somebody that you care about. So you're not going to necessarily do it for the money, you're going to do it because you're going to solve somebody's needs. So when thinking about what kind of rewards you want to set up, you might want to give more to the friend who's the one that needs to make the first purchase and needs to be incentivized to spend money rather than the advocate who's probably going to make the referral no matter what. So we've actually seen a lot of a lot of merchants that give a much, much higher reward or much higher discount to the friend than the customer that's making the recommendation. So like It's all really about understanding your customers, what incentivizes them, and then kind of applying that to, to your programme.   Andrei Tiu   Okay, very good point. So basically, it's pretty common to have products that are rewarded rather than being, you know, being used as rewards rather than just percentages. Because now on the flip side, so my personal experience with these, or what I'm seeing with our clients, and what they tend to be thinking of first, is having a cash reward. I mean, many times between, we also have a couple of clients that do use sort of, like some sort of cashback rewards. And they tend to, to be between 1.5%, and I think, up to six, or something like that. But they are only for the person that makes the recommendation, not necessarily for the friend. But that is also because they have some others, discount schemes for first time buyers, for example. So yeah, this is for you guys that already maybe run something like this, like, this can be a nice add on, if you already have a first time buying discount, let's say voucher or something like that code, then you can use this one to, or some, you know, we can do something similar, like a referral programme, to facilitate the part that you don't have covered already.   Raul Galera   Yeah, I mean, that’s sort of you describe, it's typically what we see for affiliate programmes. So when our customers want to, I guess the main difference between an affiliate programme and a referral programme is that it's the nature of the advocates that are recommending your store. So in a referral programme, like I said, it's typically existing customers that are referring their friends and family. So people in their close circle, when we talk about affiliates, the person that's making the recommendation might not necessarily know the person that's receiving the recommendation, it's probably somebody that has a blog or somebody that's, you know, it's an influencer on social media. And so, they are just like putting it out there, and people are taking this recommendation and making a purchase. So those are typically we do see those kind of setups on ReferralCandy, mostly for influencers. And yeah, they typically just get the influencer gets some sort of either a percentage of the friends or a percentage of the, of the purchase that they generate, it could be like you said anywhere between one five 10%, typically what we see and, and they may or may not give something to the person that got the recommendation. But because the kind of like the bulk of the rewards typically fall on the seller, right on the ambassador in this case.   Andrei Tiu   Cool. And I know, before we started the live session, and we went live with a podcast you mentioned, it would be worth us discussing some differences between or you know, commonalities between word of mouth, and then referral programmes and potentially even affiliates. So, maybe here you have some examples as well, that you think are relevant for somebody that is considering this type of, you know, marketing channel.   Raul Galera   Yeah, so word of mouth, it's typically, we refer to word of mouth as the organic type of event that happens when somebody recommends something to a friend. So if I, if I go and like, you know, tell my friends that they should go and watch Squid Game, right? I don't know if Squid Game will still be relevant by the time that this episode airing. But right now it really is. So if I tell somebody to go watch that show, that's that's word of mouth, I'm just I have no incentive, no financial incentive on some of my friends to go out and watch it now, but I'm just doing something that I think it's useful, I think they're going to enjoy it. And so I just, I just kind of like let them know about it and tell them and so that's what's behind all these, you know, like viral effects that we're seeing, it's just people talking about it in different venues, whether it's a group chat or social media or in person. And, and that's why I was mentioning earlier that that's kind of hard to track. Because you don't really know if I told my friend in person, you know, having a coffee or if I text somebody and tell them that they should buy X product, there's really no way for the brand to know where the customer is coming from. Right. So typically just it's organic, right? They just land them on the website, they happen to know their website, they landed there and made the purchase. So that's word of mouth. And that's kind of like the beginning of everything. referral marketing. It's, it's a series of marketing strategies, in most of these cases, is a referral programme that you implement to level up that organic word of mouth that you're already having on your store. So you need to have and this is something I tell merchants I guarantee if you've been around for a while. If you have a steady number of or a growing number of orders per month. I guarantee you You already have word of mouth happening in your store, and you just don't know how much what percentage of that new revenue is coming from referrals. Right? So that's the difference between word of mouth and referral marketing referral, marking something you build on top of organic word of mouth. And affiliate marketing. Yeah, what I just mentioned, it's it's slightly different in the sense that we're not talking about people directly referring other people in their network, it's necessarily, it could be bloggers, it could be people that you know, are influencers on Instagram or, or people that had just a platform where they can connect with, with an audience that follows them, who   Andrei Tiu   Cool! Raul, so now looking at your current customers, maybe the ones that are super active, or the segments of customers that you feel are becoming more and more engaged with your product? Specifically, where do you feel it's the biggest buzz like which industries or which types of products tend to look more and more at this type of channel?   Raul Galera   Yeah, so I mean, this is gonna be a cliche answer. But I mean, we've seen referral programmes work on pretty much any industry out there. Especially those I mean, it typically works well, those that have kind of like that, that viral component, right? That's something that you can just mention, maybe a physical component. So clothing, it's an industry that works extremely well. We've also seen that companies in the in the food and beverage industry, especially those that are selling a subscription, actually works really well. And I mentioned subscription, because one, we actually have a, I was looking at it the other day on our website, the majority of our case studies are something that they haven't come on to their subscription business. What's interesting about subscription businesses is that they kind of become part of your life, the fact that you're getting a product delivered to your door every single month or every single week. It's kind of part of your routine. And so it's something that you're more likely to talk about to your friends and family. So. So if we could mention subscriptions as an industry, then yeah, and then that's definitely an industry that the work is fairly well. But those products that have a physical, physical or visual component that you can also share on social media that you can show your friends that typically work really well. But yeah, if I have to mention kind of like the top three, I would say that clothing and apparel, it's probably number one, food and beverages, and then it'll be the second. And then third will probably be kind of gadgets and electronics, we've also seen that that industry thinks to work extremely well.   Andrei Tiu   Okay, very good. And if you were to think about the more non conventional ways of starting before a programme, or you know, some things that you encountered, that you found, oh, wait, these guys are doing something that is not so, you know, often encountered, what would be some of the more out of the box, strategies that you found with your clients or, you know, ways of putting together a referral programme that is like, Whoa, I never seen something like this before.   Raul Galera   Yeah. In terms of rewards, I've seen a few. So actually, in the clothing industry. So there's, there's one brand that I've actually been their customer too, it's called Wulin. And they sell their subscription service for unique T shirts. So every single month, they design a t shirt, this, they send it out to everybody who's subscribed that particular month, and they never produce it again. So you get you get a neat t shirt that you know that you know, if you ever come across somebody wearing that T shirt, you know where it's coming from, right. So it also has a kind of like that, that component of even creating some sort of sense of community around customers. And so what they do for their referral programmes that they offer, I, if I remember correctly, is a free subscription for the customer that makes a recommendation. So if you refer a friend, your next t-shirt, it's on them, so they don't have to pay anything for that. And the friend gets 50% off their first T-shirt. So the I mean that what tells me is that they are so sure that customers are going to love the product, that they're just willing to give, you know, a 50% discount to new customers just to acquire because they know that a large percentage of those new customers are going to stick around and probably make another purchase and then potentially also refer their friends. So that's one that's one that I've seen that works really well. So in the coating industry, thread beast, that's a customer that's been with us for a really long time. They follow kind of a similar approach. So it's also a subscription box with kind of like a set of clothes that they kind of match what you've selected as your as your style. And what they do is that they give us some sort of percentage off to the friend. But the advocate gets an additional box every time they refer a friend. So if you refer three friends, your next month is going to be your box plus three additional boxes full of clothes. So it's, that has created a kind of like a viral component. And actually, if you if you search for thread beast on YouTube, you're gonna see tonnes of videos of people unboxing their, their, the box that they have just received, and adding the referral link in the YouTube video description, just so people can make a purchase through it through that. So that's worked really well in terms of rewards, I think those are pretty innovative, and also pretty, I guess, pretty bold examples that they're just so sure that their customers are going to love the product that here's what they're willing to give pretty hefty discounts. And then in terms of messaging, there's one customer that I think they've, they've nailed it in terms of how to message or how to how to craft a message that's compelling in terms of how to sell referral programme. And it's called barren fig. And they sell kind of productivity tools, right. So mostly notebooks and things that kind of help you organise your, your work and your day. And they have a, they have a page on their website, where they explain what the referral programme is about. And they have a note from the team. Right. And in there, they have a paragraph that I think it's genius in which they say, instead of spending money on advertising, we’re rather given the money to you, right? And so it's more like, you know, why would we spend money on Google or Facebook where we can just give the money to people or lower products, which is, which is your right, and they also talk about how, um, you know, every referral helps them grow their small studio, so you know, adult, they're also kind of like sharing who they are as a company, the fact that they're a small company that are trying to grow their business. And so he creates like a very personal connection with that with the customer. So yeah, in terms of how to craft a really good message, that's always my go to example.    Andrei Tiu   Nice, nice, nice. I love that approach. And now you mentioning about subscription boxes, I remembered now that I once was ascribed to this service of delivering not unique, but beers that you wouldn't always found in shop finding shops. And in UK, there is a lot of small breweries, so you invariably get a lot of beers that you don't usually get, and are also international and whatever. But I remember that they were having a mechanism sort of similar to this one, when you refer the friends would get I think 30% of it was for them. And then if you referred three friends, you'd get a free box or something like that. But I'm not sure how easy it would be, for example, for somebody that would consider us implementation like that, would it be something that that is easily done and automated through? Let's say, ReferralCandy? Like, can you have something to track when you get to free and then to automatically offer?   Raul Galera   Yeah, so the Yeah, so we have a number of customers that do that. And so actually kind of also addressing the point of refer three friends and get a reward, you can also actually do that on ReferralCandy, you can select what's the minimum number of customers that that an advocate meets to refer in order to be able to qualify for that referral, I mean, for that reward. But that, yeah, that also that the easiest way to do kind of like the free product thing, it's by just creating a coupon code that automatically creates a new product. Sorry, that automatically adds a free product at the checkout. That's one of them. Another one will be just creating a referral, creating a promo code that automatically applies the promo, which in this case, will be a free product, and then sending friends from the referral link to that particular landing page. That's typically how our merchants do it kind of depends also, depending on the E commerce platform that they're on. But yeah, and actually the example that you mentioned about the beer, I mean, that's, that's also a very good example of a product that it's easily you can easily showcase to your friends, right? Like, if you get one of these boxes, probably the most, a typical scenario is going to be that you're going to have some friends over so they can try all the different beers that you bought. And you know, they can like them and everything. And then the conversation will just, you know, organically turning to Oh, where do you get this right, and then kind of a whole referral explanation. Consider?   Andrei Tiu   Yeah, definitely. So what are your plans for the coming months? Do you have any exciting behind the scenes stuff that you have going on? And you feel like sharing or things that you are developing right now that are hot in the industry?   Raul Galera   Yeah, so I mean, we have some we had some major news last week, because we were certified as a Shopify Plus app. So that was something that our team had been working on for a long time. And we finally got it. So we're really excited about that. Especially comes with the Thank you. Yeah, come comes out the best, you know, pretty much best best time possible. As brands are preparing for Black Friday. And yeah, I mean, what's what's on our plate right now, it's just making sure that everything is running smoothly. I had of Black Friday and Cyber Monday or Mike, on my end particular, in my particular case, working with agencies, and their merchants to make sure that those merchants that are setting up a referral programme, make sure that they have everything set up by the time that Black Friday and Cyber Monday arrives. So yeah, that's, that's kind of our situation right now. We have some plans on developing some new features for the coming year. Right now, it's all, you know, kind of like whiteboard discussions. So fortunately, I can, I would love to, I'd we don't really have anything tangible to announce. But yet, we. But as I mentioned earlier, you know, we've had such a, with experiments, such growth in the past year and a half that, you know, we need to obviously address it with new features, and thanks that merchants are requesting.   Andrei Tiu   Super, super. Well, that's a very good problem to have. So very cool. Super. So now, try to wrap up our discussion and joing the essence, what would be 334 points that you'd advise merchants that are looking at implementing a referral programme, that they should be considering, like top three things to consider when you are looking at launching a programme in order for it to be as successful as possible?   Raul Galera   Yeah, so the first one will be to kind of like, figure it out, what's the best timing to announce new customers do the existing use of the referral programme. So it's right after the purchase, while you still have their attention, it's better to postpone it until they actually get the product kind of like you know, figured out what's the mean, you can always test it out, but figured out what's the best timing to do that. Also promote it to your existing audience. So not only past customers, but also social media and newsletter, whatever you have available, make sure that those people are are are informed about the referral programme. The third one will be just to basically decide whether you want to have it as an open referral programme in which anybody can can join and become an advocate and start referring their friends. Or if you want to close it to just extend customers we have we have merchants that go both ways, in my opinion, unless there's a downside of, of not having of not having customers, refer your friends, which is not typically the case, I would, I would recommend to have it open and have some sort of like call to action on your website. So website visitors can sign up for the referral programme and get a referral link and you think about if I land on a website that's selling a product that I'm not interested in, but I can get my friends to discount, and you know, it's it's a win-win situation, because the merchant has a new, a new customer, my friend, you know, found out about a store or product that they weren't aware of, and now they have a discount on something that combined that's gonna be helpful for them. And I met my friend happy, right. So you know, the all three parts are, are happy. So yeah, it's all about, it's all about promotion, as you can imagine, just make sure that there's some continuous communication between the between the merchant and the customers, and that everybody is aware of the existence of the referral programme, especially after they've made that purchase. And they can they can start interacting with a brand in a way that's not necessarily directed towards making another purchase. Right, but just gonna like stay on top of mine.   Andrei Tiu   Yeah, like additional ways to be the relationship not just to asking for money again.    Raul Galera   Exactly.    Andrei Tiu   Cool. Cool. Cool. Cool. Awesome. So in terms of you and the business, if we have somebody here that is tuning in, and they find this interesting, how can people best connect with you? Obviously, guys, you'd have all the links to those platforms. And before I can in the description of this episode, either on YouTube or if you are streaming, you have all the info there anyway. But Raul, where should people reach out to you best? And where do you prefer to have conversations?    Raul Galera   Yeah, so my emails,the best way to reach me so it's raulg@referralcandy.com. Happy to take any questions there. We also, you know, for anybody that wants to get started, we also have a little promotion going on so they can they can get through to the other software their first the first subscription after the 30 day free trial so it's kind of like extending the trail and its own try.referralcandy.com/podcast for anybody that wants to try it out but otherwisel, my email I'm always happy to take any questions and continue the conversation there.   Andrei Tiu   Great stuff super roll it was a great pleasure to have his day. This was the very exciting topic and I think he was very timely guys tuning in thank you for staying all the way to the end. Hopefully, you found some inspiration here and we are actually both of us looking forward to your feedback. So you know if you're watching this on YouTube, leave us in the comments below the video what you found most useful or if you are considering this and if you have any additional questions that we might be able to address. Otherwise, if you are streaming as always for us email let us know if you would like us to focus more on certain micro topics within this broader topic of you know, offering for programmes and affiliate marketing specifically and Roland I will see maybe if you're up for it, we can meet again sometime in the near future and discuss in more detail if there are bits that are interesting to you guys as a community. And yeah, until next time, well thank you again for being on the show. This was a really nice evening for me morning for you.   Raul Galera   Yeah, thank you for having me.   Andrei Tiu   A pleasure and looking forward to hopefully meeting against them maybe someday in person. Meanwhile, a rocket with your promotions this season and wish you the very best of success with your clients and customers. Guys, you to again, you know, rock your marketing for this period because I know May I mean everybody's super busy during this time. So let's have a productive season so that we can chill out over Christmas. And until next time. Until next time, have a good time and looking forward to catching up soon. Cheers!  

28/10/2021 • 42:34

Join Andrei and our guest on today’s episode, Elzie Flenard III, as they will be discussing podcasts, as part of a comprehensive content marketing strategy, as well as tips and strategies to run a professional podcast show. Elzie is the CEO of Podcast Town, the podcasting agency through which he helps people and brands connect, communicate and cultivate relationships with their audience through podcasting, coaching and training. Connect with Elzie:  Website:  https://www.podcasttown.net/about-us  Elzie on LinkedIn: https://www.linkedin.com/in/elziedflenardiii/    Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox Episode transcript: Andrei Tiu   Hi there! This is Andrei and you are on The Marketing Innovation Podcast Show. Our special guest today is Elzie, or, as many know him, ”The Mayor”. He is the CEO of Podcast Town, the podcasting agency through which he helps people and brands connect, communicate and cultivate relationships with their audience through podcasting, coaching and training. Today, we'll discuss podcasts as part of a comprehensive content marketing strategy, as well as tips and strategies to run a professional podcast show. So without further ado, Elzie it's a pleasure to have you here on the show. How are you? How's the morning / almost lunchtime going?   Elzie Flenard   Well, first of all, Andrei, thank you so much for having me on the show. I am doing fantastic. It is around 11am. Almost lunchtime here in the US. So I'm excited and full of energy and ready to talk about podcasting.   Andrei Tiu   Love it, super. So let's go! We have a very curious audience here. I know that podcasting has been, you know, on the marketers mind for five years now and things are moving forward in many cases. But I think the way that we will approach the subject today is going to be super relevant and super interesting. I'm excited to get to it. However, I would like to start by letting you tell us a bit about you and about your journey and how you started on this path. Are you up for it?   Elzie Flenard   Let's do it.   Andrei Tiu   Super, over to you.   Elzie Flenard   So my journey started, pretty much by accident in terms of how I got into podcasting. I'll spare you the long version of the story, but essentially, I was looking to learn, and I was stuck in my side hustle and I wanted to quit my day job. But I didn't have the knowledge, I felt I needed to know more about business and how to run business in order to get over that hump. And so my bright idea was I was going to start this show called ”Enterprise Now” and I was going to invite these brilliant business minds onto my show and learn from them. And so that's what I did, I started my show, I started learning so many concepts and principles from these business owners that eventually, it worked! I was able to quit my day job and do podcasting full time. So that's the long and short story, but it was totally not my intention to start a podcast business, it just sort of happened.   Andrei Tiu   Okay, so you initially just wanted to be a podcaster?   Elzie Flenard   I wanted to do anything other than my day job, quite honestly. I'm a business guy, I love entrepreneurship, solving problems, and helping people get to the next level in their business and in their lives. And so I really saw an opportunity in the podcast space that it was growing, that the on demand culture was increasing. And this still continues to do so. And so it was kind of a timing thing where the problem presented itself at the right time. I had the skill set, and I jumped in both feet.   Andrei Tiu   Very nice. Can I ask what was the job that you were hating before?   Elzie Flenard   Oh, all of them. I've never had a job I liked, Andrei, like ever. I've had jobs that I could deal with, they were okay. But I've never had a job that I loved, until now, of course.   Andrei Tiu   That's very cool that you managed to, you know, find your place here. So how long was the period of time when you were hating your jobs? And when did the switch happen?   Elzie Flenard   Yes, so I've worked since I was 15 years old, Andrei. And I'm 39 now. So quite a long time, I probably worked my side gig in my adult career for about 15 years before I was able to make that transition. And, quite frankly, it was scary, you know, you're going from, and at the time I was making six figures, so it wasn't like I was making a job that I couldn't pay the bills with. Financially, I was doing all right, you know, and so, I made the transition and I could say I wish, in some ways I wish I had done it earlier, but in some ways I'm glad it happened when it did because I learned so much from how larger  corporations operate that helped me in my business now.   Andrei Tiu   Sweet. So just for our audience to know in terms of the timeframes. How long have you been having this business and when did you actually move to being a full time podcast guy?   Elzie Flenard   Yes. So my business started in 2011. So I think, if I'm doing the math, 10 years ago, and I've been running Podcast Town for about four and a half years.   Andrei Tiu   Nice. So you're still a bit of an early adopter in that sense. Because in 2015 - 16, there were a few, but there were not too many podcasts.   Elzie Flenard   Yeah, it's interesting, because podcasting has been around for quite a while. But  there'll be these ebbs and flows in popularity. When I started, not a tonne of people have podcasts. Now, that's not the case, a lot of people have podcasts now. And so, it's really cool to see the industry sort of grow and become an actual industry with an infrastructure and in some ways, rules and things like that. So it's been a pretty cool thing to watch.   Andrei Tiu   Okay, so then, so that we can drift easily into the actual, you know, tactical side of the discussion. What's your day looking like right now, what are you doing?   Elzie Flenard   Okay, so my day includes I did a little bit of bookkeeping this morning, onboarding a new client. I'm here now doing this podcast interview. So that's content creation / marketing / relationship building. Later today, I have to prepare for a webinar that we're doing in a little bit. And then I have to move to my to do list, looking at my operations to make sure that that's efficient. There's a platform that I'm thinking about switching over to. So right there, I've done let's see marketing and sales, I've done operations, I've done finance. Did I leave anything out of the four major areas of business? It's a mix of a lot of different things.   Andrei Tiu   Okay, but your main activity now has to do with your agency and with working with people to have successful podcasts, right? So now let's put on the marketing / business hat. And let's look at this through, what I think would be our audience's eyes when we approach the subject of content marketing / podcasting. I think we can start with defining how a podcast can help a business and how we could bring value to a content marketing strategy. And here we have two angles through which you can integrate podcasts into a content marketing strategy: One of them is as a company or as an individual that wants to be the personal brand, to have your own podcast and to invite people and to associate yourself with these names and you know, sort of building on what you need in that direction, and create content on the way. Or you can look at being present on more podcasts so that you can, again, be the thought leader to say so by being invited to all these shows and stuff. And now, what are your thoughts on this? Or how do you approach this angle with your clients? How do you feel that podcasts can be best integrated into this content marketing framework?   Elzie Flenard   Well to answer your question, the three things that I always think about whether you're guesting on a show, or you're hosting a show, is building relationships, growing your influence, and building authority. Those are the three things that whether it's a personal brand, if it's a corporate brand, you're going to want to do those things, right? You're going to want to build relationships, you want to raise your profile or your authority, and you want influence because those are the things that are going to segue into building your know like trust factor, which is the ground level. That's why people do business with people they like know and trust, right? So I'll start there, but I think, on a drill down level, you really have to understand who you want to talk to. I think if you're in business, the fact that you need a podcast, that's a foregone conclusion. You need to be in the podcast space. I mean that's, to me, my opinion, that's not even an option anymore. If you're not in a space, you're already falling behind. So let's just get that out of there. So, Mr. / Mrs. business owner, if you're listening to this podcast, The Mayor has declared that you need to be in the podcast space. Now, how you show up in the space varies depending on what your goals are, what your brain is, right? So not everybody should host a branded show. But you should at least be guesting on shows. Why? Multiplication. You get to take advantage of somebody else's, we just mentioned, they've already built the relationships with their audience, they've already established trust and authority, they already have influence. And so you get to borrow that, and cheat the system, so to speak, by being a guest on their show, giving a massive value to the listeners. And that's a cheat code. So, if you're not guesting on podcast and taking advantage of that, what are you doing? Secondly, I would say that, hearing your voice hearing, even as I'm listening to my own voice, there's something that happens to us psychologically, when we hear voices, when we hear audio, that is different from written, and is different from video. To have your brand's voice, literally, in between somebody's ears, is a very, very impactful way to present to them your message, why you exist, and how you can help them.   Andrei Tiu   Very good point there. Okay, and, having that in mind, and knowing that this should be sort of like the discussion not if you should, or should not be on the show, but rather, what appearance should you have there. Let's say there is a business and they are sort of not anymore, a startup, they have a presence, and they have a marketing team. And they are considering podcasts, willing to take some action. Do you have a strategy with the clients that you work with are the moments to decide the direction in which they should go, like, for example, if they feel they would like to be starring on podcasts, they need to do this and they need to think about it this way, while as if they want to have a podcast show, then deciding on the content strategy that they want to build, depending on niche and everything.   Elzie Flenard   Yeah, I always start with the end in mind. Every brand is different, every company is different, every company has a different internal resources and goal. Right? So if a company comes to me, and they say, well, Elzie, we want to leverage podcasting. My next question would be "for what?" What is the action? What is the end result of what you want to happen from your podcast? For some brands, it might be, we want people to just be aware of our brain and what we do who we are and why we do it. Our approach is completely different than if you say: "Well, no, we want to drive revenue with our podcast", what we do, how we do it, and why we do it is going to be different in that case. Or you might say: "well, I just want an internal podcast so that we can hammer in our mission, vision, core values to our internal employees." Again, we're going to approach it differently with that goal in mind. So I would say the first step is understanding what action you want to drive with your podcast. And then tailoring literally everything else to that. Everything from your segments, to how long the podcast is, your artwork, your show notes, the website, everything is going to be built based on what your end goal is.   Andrei Tiu   Cool, very good answer. And to build on top of what you just mentioned, because we just had this discussion with two of our clients and I think it's good to put it out there for everybody that is considering this, is when you think about the podcast, and you decide whether you like to be a guest or you want to have your own podcast, I think it's very important to bear in mind your content marketing strategy as a whole, integrated, as a company. Because what you ideally want to do is to use this on your channel that you haven't necessarily tapped into before, so that you can drive sort of the same message at the same time, in line with your other communications. So as you were mentioning there and pointing out, this is your opportunity to put a voice to your brand. So if you do that, at least have a coherent message and be sure that the efforts that you do on one side are not going to be necessarily duplicated, but you're sort of following the same direction and everything is congruent from a brand messaging perspective.   Elzie Flenard   Absolutely.   Andrei Tiu   Okay, so now let's look at content marketing and content repurposing and refurbishing. When you work out your clients strategy for deploying or lounging podcast, First of all, do you have a launch blueprint that you could share maybe a bit of, for our audience here to understand what are some points that they should be considering, if they decide to go down this route?   Elzie Flenard   I think, in terms of blueprint, it kind of goes back to my earlier answer, right? It kind of depends on the show what our goals are, but higher level, right? You want to look at things like your target market: Who are we talking to? What's our message? And again, that'll inform things like the title, your show notes format, what artwork, what colours are we going to use, right? Because a lot of people don't understand the psychological impact of colours. So depending on who your target audience is, you might want to add those colours into your artwork. So looking at that, looking at what is the format of the show. If you're trying to reach TikTokers, maybe you don't want to have a two hour long podcast, because they probably won't want to listen to a two hour podcast, they are TikTokers, they like short, meaty, or funny or entertaining clips. So again, just stepping through all of those things, title, market, basically putting together a creative brief of the show, so that everybody's on the same page, to your point, reviewing the organization's mission, vision, values to make sure that there's congruency and alignment there and really just understanding the approach. Is it every other week? Is it weekly? Are we going to do a daily show three times a week? So just really getting intentional about all those details.   Andrei Tiu   Very cool. Would you be up to discuss maybe some podcasts lounge case studies, and then, you know, we can have a conversation there. I'm happy to be open with our strategy as well with the podcast that we are doing right now. So people that have been with us from the beginning, they probably noticed some changes as we went through the seasons and episodes. And maybe we can have an open discussion. Maybe it helps people that are debating where to start, or how to think about their own strategy. I can start just so I don't throw you under the bus. And then you can take over and we can, you know, debate certain decisions or ideas. Sounds good?   Elzie Flenard   Sounds like a plan.   Andrei Tiu   So basically, the story in this podcast is that we launched it in 2018. And we kept it up for a while, and then we just didn't have enough time to record anymore. So we left it there for a while, and then we decided last year in spring that we want to restart on it, because we've been out of this space for a very long while. And as you mentioned, in terms of the sort of voice channel, we didn't do much activity here. So we had graphics, we had a lot of content marketing in the form of written content, but not so much audio, and we want to generate more content that can be then repurposed. We also felt running the podcast would be a nice tool to be able to give back to our community of subscribers and to our community of "marketing leaders", in this sense, by inviting people that have more specialised knowledge from other areas of the world. So at the moment, we operate a lot in the UK and Western Europe, as well as Romania, in Europe. So we felt that, you know, helping people understand how things are going in the US or Australia or even Europe, but certain countries would be very relevant to building that knowledge base, and to complement the know-how. And it's also easier to consume audio, and more nice, you know, in that sense. So we launched and we were running weekly episodes, probably until this spring, so for about a year, and how we thought about the podcast, and we had some changes here on strategy. First of all, we wanted to produce a blog post of each episode. So we had the transcript. And then we also wanted to tap into the SEO benefit. So most of the episodes as we are discussing now, for example, you know, our discussion is on podcast marketing, and you know, content marketing, we would use this to create internal links and backlinks from certain platforms and essentially build on top of our SEO while also helping our guests platforms so we would backlink to them, and we use our platforms to create backlinks to them as well. So from an SEO Marketing point of view, that was beneficial for everybody. And then we use insights to create knowledge nuggets, to say so, so, you know, very little pieces of information that could be integrated into visual or more recently, we have started to use extracts from episodes on our TikTok channel. Making it easy to consume, but having a big chunk of content that we can then split and use across channels. And this has worked very well, but as you can imagine, it was a lot of time that we had to go into each episode, probably about 20 something hours. So with editing and producing everything, we decided to not have weekly episodes for this upcoming season and the last so we are running it twice a month and this gives us also a lot more time to promote and to get every episode to a larger audience, so we are kind of changing direction as we go. And as we feel, it would contribute best to our audience, as well as our business / marketing plan, to say so, and this was in short. How about some of the podcasts that you have been involved in, some nice stories that you felt were particularly relevant? Or some shows that capture your attention recently? What made them special?   Elzie Flenard   Well, I can give you 2. So, everything you said was great. Yeah, same, we try to, again, when we're going through though, that the strategy and the angle, that sort of determines how much of the repurposing we do, where it comes from that type of thing. But naturally, the anchor content is the audio, so I have some clients where we'll do an article based on the content, and then we'll do a blog post, and then we'll do snippets.  So we'll do a number of, depending on their level of service, of repurposing from the audio, because again, we want to capture the voice and the message of the client and the brand from that audio. But a couple quick ones that I can think of offhand in terms of case studies is I have a client and they're coaches. And we basically designed her show to drive traffic to her coaching clinics. So when you listen to the show, it sounds like they do role play, there's some fun in there, and it really feels like you are going to one of their clinics, and we have doubled their clinical attendance. Because when people listen to the show, they get a sense of what it would be like to work with them. And so again, when people subscribe, they know and trust, they go to the website, they already know what it feels like to work with them what it might be like, and so they sign up, right? So that's what I mean, in terms of looking at the angle and then working our way backwards. For them, maybe we don't need all the extra repurposing stuff. Maybe we do, maybe we add it in gradually as the show progresses to even deepen the relationships and put gasoline on the fire. So again, it's always looking at the goal and then working backwards, right? So there might be a time where we look at it and say - Okay, well, we're getting good traction with the clinics, let's add a blog post to this, let's add an article, let's add some TikTok videos, or, whatever the case is. So again, our strategy is always looking at what our goal is, and what pieces of content Do we need to draw out of that anchor content, that is going to move people to the action that we want them to take. Another example is, I'm a musician, I'm a singer / songwriter.   Andrei Tiu   I'm a guitarist.   Elzie Flenard   And so my strategy is I'm going to launch a podcast and I'm going to take people on my journey on why I wrote the songs, what they mean to me, where they came from, what was my inspiration? And then on the business side, how much does this cost? How long did it take and all the details about this music, and that's my promotion strategy. I want to take people on a journey and then have the release in the podcast. And so the, you know, the jury's out. I don't know if it'll work or not, but that's my strategy. Is to really the develop that relationship with listeners, before the music even comes out so that when it comes out, we've gone on that journey together.   Andrei Tiu   Very cool. Okay, can we zoom into music a bit? Because it's also one of my biggest passions. And I'm very curious, and I think it's gonna be very relevant to our discussion here in the broader context. Soyou have identified that podcasting will be a very nice innovative way, in a way, to promote and launch your music. What are the strategies to promote it that you have in mind to grow the audience from basically zero in the beginning, since it's a new one, to whatever, if you have a goal what's the goal? And what are the tactics that you are looking to deploy? To get there in a short amount of time?   Elzie Flenard   Yes, so my goal is to get, I want to get 300 people on my email list. That is, that's my goal. And the idea is that I want those 300 people to share it with three people. Right. And so if my math is right, let me let me just get my calculator here. So if those 300 people, share it with three people, then I'll be at 900. So my goal is to get 1000 people on the email list. And then when I launch, I want to be on 1000 people's Spotify playlists, though, that those are my two main goals. My strategy to get there is, I'm starting with my personal Facebook, because I think a lot of the people, at least those foundational people, that's where they're hanging out. And from there, I'm going to start teasing it. And then once I launched the podcast, my only call to action is going to be, number one, share it with somebody that you think is also interested in this journey and I want you to put me on your Spotify playlist. So that is the action that I want the people to take. And so the journey is, I'm gonna I'm going to be sharing how I wrote the song, like, the inspiration and all that stuff. Starting with Facebook, I probably run some Facebook ads just to kind of raise brand awareness around what I'm doing, and why. But I really want the groundswell of people who who follow me, who want to hear the music, then  sharing with other people. So my strategy is simple. I want to gorilla marketing, share it with your friends. Starting with Facebook, we might look at TikTok, but primarily on Facebook.   Andrei Tiu   Nice. And in terms of building up that email list. Are you going to create a subscription landing page that is different from your podcasts to subscribe them to your podcast? Or how is that going to work?   Elzie Flenard   Yes, so I'll have a landing page, a squeeze page with a nice video on it saying, Hey, I'm Elzie bla bla bla, here's what I'm doing, here's what I want you to do, again, driving those same actions, if you if you're interested in the journey, sign up below, and share this with somebody that you think would also be interested in the journey. So there's two songs, so the songs will be at some point on that squeeze page so that they can download them for free. Or once they come out, or they can put a shareable link on there where they can share it to their friend right from that squeeze page. And then again, once the the songs come out, they'll be on that same squeeze page.   Andrei Tiu   Very cool. Best of luck. This is gonna be exciting. One quick tip here, that might actually help you in getting boosted by Spotify and getting into those new commerce playlists would be if you can ask them to pre save your tracks. So from your artists account, if you can have them available to pre save, then pre saving them is going to help you when you do launch, get positioned a bit above. And depending on how you split it when you know when you have to choose the categories and everything. You might actually be able to get into some targeted categories.   Elzie Flenard   Ah, well, thanks. Thanks for that tip. I will implement that.   Andrei Tiu   Yeah, this could actually make a difference. And because you mentioned Spotify ads, depending on the budget, but, sorry, you mentioned the Facebook ads, but depending on the budget, if you want to get Spotify listens, you might be better off with Spotify ads, and they tend to be less expensive as well. So, specifically targeting music fans. The only thing that they are the only thing that you need to keep in mind though, is the only people that receive Spotify ads are people that don't pay for subscriptions. So you know you'd probably get to probably the younger audience. What's the music music, by the way, what genre?   Elzie Flenard   It is worship music, so it's Christian worship.   Andrei Tiu   Okay. I mean, you can at least have a look, see if it's something that you think would be like a channel that you think would work well. And, you know, from there, you can select specific artists that would be relevant to your style, and then you can target the audience of those artists. And this is very targeted. This could be a nice opportunity as well.   Elzie Flenard   Cool, thank you. I'll take those things into consideration. Appreciate it.   Andrei Tiu   Yeah. Grace off. No worries, best of luck. Okay, and now let's go back to our podcasting session. Okay, cool. So where did we leave it in case studies, right? Both of them are nice angles to actually think a bit outside of the box and bring your brand to life better through, you know, an additional channel. And the question that I think is on many people's minds is how and when do you start to monetize? When do you know it's a good time? And what are the opportunities to monetize?   Elzie Flenard   That is the million dollar question, right? Everybody wants to know, how do I make money with this thing? And kind of building off of the music discussion? I think if podcasters start to think about things similarly to music, we wouldn't be better off, for example, how much, how do you monetize music? Right? And then when I posed that question to people that I get this look like - "Well, what do you mean?" - because years ago, people actually bought music, they would, you know, I told you, I'm 39. So when I was younger, you will go to the store and they have these things called CDs, compact discs, with music on them, you would grab it, you will pick it up, it was a physical thing, you would take it to the register, and you would buy it and you will take it home and listen to it. People don't do that anymore. For the most part, now they stream it. You know, I can't tell you the last time I purchased music, it's been many, many years. And so making money from music is very difficult. And it's different now. I would say the same thing with podcasts. People never pay for podcasts, right? You never could go to a store and grab it off the shelf and purchase it. But what you want to monetize is, again, the relationships that you have built. What that looks like, practically is, for example, if you're a coach, you want to leverage that, like no trust factor, the relationship, the authority, the influence, to sell a course, or maybe it's an event, or maybe it's a product or service. That return on investment is a lot higher than selling sponsorship or ads, because for a reason that is unknown to me, the cost per 1000s is so low, that you have to have a lot of downloads for it to make sense for it to make it worth it. My opinion, right? So you have 10,000 downloads, that's 10 units times 335, that's $350. That's not a lot for the time that it's going to take you to present your podcast, your audience, your reach to a sponsor, sign the contract and do all the stuff that it takes to get a sponsor. My opinion, it's much higher return on investment for you to sell the service, sell a product that you have, than it is to go the ads route. So to answer your question, how do you monetize a podcast? is you really have to look at it as a holistic brand and how do you monetize the brand outside of just looking at the podcast? How many people do you have on your email list? How many people are coming to your website? Are people clicking on the links in your show notes? When you send an email, how many people are opening it? What's your open rate? Those types of things are all added value to monetizing your show. So if you're looking at sponsorship, make sure you include again, your email list, your web traffic, all of those things, how many likes and views and shares do you get when you post something on Facebook? That is a value add to a sponsor. So you really want to look at the podcast brand holistically, and what value it's bringing and then base your sponsorship on that and not just your downloads. But even with that Your own practical services the return on investment tends to be higher.   Andrei Tiu   Right. So basically what we do here that we are running to agencies, and we do have podcasts, and we do this thing is basically just like a sort of giving it a marketing channel approach, rather than the revenue generating thing that we do would be, you know, for us now, but thinking in context of everybody would be of better value than trying to make it a revenue generating engine by itself. Right? And I think this can be valid and nice add on points to our discussion a bit earlier, when we were talking about how you should approach a podcast? Or if you want to have a podcast? What subjects Do you want to have on it, and you know, sort of proving value in this way, rather than by how much money you make off each 10k listens, as you mentioned? This was a nice insight. Right? So what do you cook these days, Elzie? What are we up to? What's exciting you?   Elzie Flenard   For me, what's exciting me is just continuing to grow the agency. You know, we've been around a little bit now, in podcast years, and now it's just a matter of really refining our processes, our services that we offer, and being creative on how we get our clients results. And really just growing and, and impacting the world through audio, I'm a really big fan of the audio medium, right? Right now I'm spending most of my time in podcasting, but speaking, and music, and podcasting are all things that, you know, I have passions in and so I'm really excited about where audio is going as a marketing channel, and our little slice of the pie and saying that whole industry take off.   Andrei Tiu   Nice. And in terms of the clients that you work with, I know you offer sort of like a 360 offering or pallet of services from, you know, having the production rooms to, as we mentioned now a bit of the strategy. I mean, the strategy element of the podcast, and everything has to do with this. You know, if anybody here on the show would like to have a conversation with you and see maybe store something together? Are you localised in your area? Or what type of clients do you work with typically?   Elzie Flenard   My clients are all over. We don't have any international clients yet. But I mean, that would be great to work with people from other parts of the globe. But what we do is for the most part, we can do it virtually so we have clients in LA, New York and all over the US. So naturally, the studio itself, you kind of have to be local. But yeah, all the other services we can provide remotely. So yeah, I'd love to, to have a quick chat with anybody who has more questions or want to wants to just say hi,   Andrei Tiu   Super. Okay, so we'll have links to your platforms in the description of the episode and everywhere, so people can connect with you directly. And just for the record, so because we have quite a few people that are joining from the US, and literally from everywhere on the globe, apart from, we don't have enough or not so many in Asia. But other than that, we are pretty international with the show. As it stands, where are you located? Just so people know.   Elzie Flenard   We are in Milwaukee, Wisconsin, home of the world champion Milwaukee Bucks.   Andrei Tiu   Nice. Okay. Elzie, this was a very big pleasure to spend this evening here with you. Very nice insights. And, you know, really appreciate your openness to all the subjects that we've been through. If there's anything else that you'd like to share with the audience, before we wrap up?   Elzie Flenard   Yes, the only thing I want to share is, if you're listening to or watching this podcast, and you are in business, and you are not in the podcast space in some form, get in the space. Whether you're hosting a show, guesting on shows or sponsoring a show, you need to be in the podcast space, audio is going to continue to grow. And people want to hear from you, they want to hear your brand voice, So get in the game.   Andrei Tiu   Cool, guys, thank you again for tuning in today. Hope you enjoyed our topics here looking forward to hearing your feedback. And you know any questions that you might have directly to Elzie you'd have his contact details in the description of this episode or directly to us. And if it's something that we can do to maybe you know, complement the insights that we brought to the table today, or maybe even organise something for the future in a more focused area of podcasting, then definitely let us know. And make sure you take this as homework and look into the way in which you can start to be present in the podcasting world. Seriously now, I mean this is definitely a space where you should be active as a brand and it's a lot of opportunity here. But Elzie Until next time this was a big pleasure wishing you the very best of success have a rockin good autumn and best of luck with your album. Hit us up as well when it's out or when you are pre launching it. So we can save that to our Spotify playlist soon.   Elzie Flenard   I sure will, thank you so much for having me!   Andrei Tiu   Thank you too! have a nice rest of the day!  

14/10/2021 • 41:00

Join Andrei and our guest on today’s episode, Tyler ”Sully” Sullivan, as they will be discussing how to best prepare your online store for the upcoming shopping season as well as email marketing strategies to boost revenue and profits in eCommerce. Sully is the founder of BombTechGolf, an eCommerce store with over 20 million sold online since 2012. He also runs Ecomgrowers, helping Shopify store owners ramp up their online revenue and profits.    Connect with Sully:  Website:  http://Ecomgrowers.com Sully on LinkedIn: http://linkedin.com/in/tyler-sullivan-494b5426 Sully on Facebook: @bombtechgolf Sully on Twitter: BombTechGolf   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript:   Andrei Tiu   Hi there! This is Andrei welcoming you to our new season of The Marketing Innovation Podcast Show. Our special guest today is Tyler Sullivan, also known as Sully, who is the founder of BombTechGolf, an eCommerce store with over 20 million sold online since 2012. He also runs Ecomgrowers, helping Shopify store owners ramp up their online revenue and profits. Tyler here is hyper-focused on the customer experience and operating a lean business that doesn't just drive revenue but drives serious profit and cash flow. Today, as we are getting into the frenzy of Black Friday preparations for eCommerce in general, we'll discuss how to best prepare your online store for the upcoming shopping season as well as email marketing strategies to boost revenue and profits in eCommerce. Without further ado, Tyler, it's a pleasure to have you here on the show. How are you how's the day going?   Tyler Sullivan   Good, man, living the dream. You know, drinking some coffee needs some more math to switch to whiskey in preparation for Black Friday. But life is good, we got to update that deck, we're at over 30 million sold. So we're doing you know, right around I think our trilling twelves, almost 10 million, and my own brand and the agency. I think we've got 40 clients right around that. So it's been cool to be on both sides. And both businesses, I kind of started with no real intention to start them, they kind of found me. And then kind of go into my founders store and how I got started if you like.   Andrei Tiu   Perfect, yeah, I was about to pick your brains on that. And to actually, you know, help people here understand, as well as me, how you started out, and mainly, you know, running an eCommerce back in the day in 2012 - that was pretty early. So it will be interesting to hear your story and how you made a start on this.   Tyler Sullivan   Probably very different than if someone has started recently. I started in 2012 - I was an accidental entrepreneur. I was just obsessed with golf and trying to hit the golf ball as far as I could. And in doing so, I ended up breaking a lot of golf clubs, right? It wasn't from my pure power or muscles, which I wish it was. But this local club builder was assembling these special clubs for me. And I would go around trying to compete in what they call a world long to drive. It's like the homerun Derby of golf. And I just did it because it was fun. I had a full-time job. And then in 2012 it is much harder to make a website, let alone a website that you could sell something off. And I just for some reason really just became obsessed and want to learn more and made a really bad website. But after six months, which may seem like a long time, I had no goals of making money with it was just for fun. I finally had a sale. I was on my boat and it wasn't a yacht, but it was on this boat I had. And I got an email saying ”hey, you sold something.” And that blew my mind. That was my first epiphany like ”Oh my god, I'm not at work. I'm not in front of my computer. But I sold something.” So I said,”Well, how do I do more of that?” And really, this is 2012. So it's a very different well budget started documenting what I was doing on Facebook, just kind of saying ”Hey, guys, this is what I'm doing today, what kind of clubs you play” and really having a curiosity and asking my potential customers. And during that process, I grew the following. And I had the crazy idea to design my own golf driver, which is not an easy feat. So I worked with, I actually called one of my buddies and we were just talking about what I was doing. And I had this idea and he's like ”well, you're not that smart.” And I said,” You're right. I'm not that smart. So I can't design a golf club myself”. But I ended up applying for a programme at my local College, the University of Vermont. And I worked with four students, and we engineered a golf club for a year. So we are actually part of the UVM engineering programme. And it was kind of a big risk. But I was confident in the design. I found a manufacturer through a very painful process that took me about six months, and cashed in my 401k and made some golf clubs. And during that process, I just was telling people what I was doing inviting their feedback on Facebook. And that allowed me to build a platform. So when we did launch we didn't do a tonne of sales, but I think we did 10k in a day. And I was like ”let's just do more of that.” So really, I was just going where the traction was early days like if something worked I've just tried to do more of that. And I think our next inflexion point, and there have been many epiphanies over nine years, but the big one was for us was how to scale right. It was a side hustle, I was doing like 15-20k a month, which may sound decent, but when you're making a product yourself, it means you're broke. Because you have to pay to make more. So cash flow was nothing. And then I had a big moment. I call it the, you know, go for a moment where I was fired from my day job the week before Thanksgiving, and I just found out my wife was pregnant. So I could not explain how much stress that year was because she supported me it was like ”Hey, you know, if you think you can do it, do it.” And she pretty much said ”Hey, you make BombTech work or not” and was supporting me. And we had a newborn on the way. And it was tough because I was working 20 hours a day, seven days a week. And I did that when he was a baby. I was doing all the wrong stuff: I was building clothes, myself, shipping them myself doing everything by myself. And then I was able that year out of the pure hustle. And Brian was able to scale it up enough to pay the bills and not be totally broke. And then next year, we went from one mill to like four mills. And we were able to use paid traffic. So we were able to figure out Facebook ads, I hired someone smarter than myself and that now we do, you know, around 10 million, and I only have two employees and I work about four hours a week. But it took me nine years, getting fired from my job to kids to realise like I don't have to be in the business now. I can hire people smarter than myself. So I think a lot of my advice and my experience, depends on you where you're at, in your own business and what life events you're at and dealing with.  If you talk to me five years ago, six years ago, and said, Hey, you can only work four hours a week, could you do it? I'd say no. So it all worked out, you do a lot of things wrong for a long time, and you figure out what you really need to work on. But, yeah, that's kind of where I'm at now, you know, I've worked on a lot less than half an agency, which is dual income, and I'm living the dream, and I'm just trying to find stuff to work on.   Andrei Tiu   Nice, that's a very good problem to have. So you touched on something that I think is really important that is recurring in successful entrepreneurs, and that is burning the boats, whether you intentionally do it or not. So how do you feel burning the boats at that moment when you basically got fired from the job...   Tyler Sullivan   But was burned for me. My philosophy is really like if you're in the startup phase, and you need an income work a day job. There's nothing wrong with that. But for me, that was just a moment where it was so much pressure from the family side, income, or lack thereof at this point, that I just had to make it work. You know, it wasn't like an option. So really, that was, I'm glad to happen. But at the time, it seemed like the worst thing in the world. And I wouldn't advise someone like ”Hey, you have a startup idea, you're doing some revenue, just go quit.” I don't I don't necessarily believe that everyone has their own journey. But for me, it was a lot of these things that have happened were right time and right place just for my journey. I don't know, maybe the business would have never taken off if I wasn't fired. That's what probably would have happened. So yeah, but the immense amount of pressure, and then having a kid. I mean, I don't advise you to do that.   Andrei Tiu   Right. Okay. So you mentioned the sort of mini lounge that you made for the brand and then discovering paid advertising a bit later down the line. How was your marketing mix when you were small? And what changes did it suffer as you looked at ways to scale it up? And when you eventually had that second inflexion point.   Tyler Sullivan   Yeah, so scaling was very difficult when I first started because Facebook ads really weren't a thing. So it was just Google. And I had no real budget to scale at that point. I was just paying for a product and really, every effort I did was organic. I was in different forums. This is before Facebook groups, even Facebook videos, I mean, this is old school, this is before the selfie. So a lot of my efforts were literally posting on Facebook, going into forums, having conversations with people and a lot of engagement. If I were to describe most of what I was doing was just having conversations on every platform - email, different groups or different forums and then on Facebook and Facebook was really the big one. So I would just ask questions, like on our page, and this is like when if you have 500 likes, says 500 people to actually see your stuff. Now we have 123,000 or something, but a good post, maybe 10,000 people see it so the reach was 100% back then So I will literally just talk to guys if anyone commented, and this is a good example. If anyone commented I would comment back and when the Facebook video first came out, I jumped on it. So like Facebook Live came out, we jumped on,  Facebook video camera, we jumped on, ads, we jumped so I was just quick and early on stuff. But I have a video in my backyard where I hit a ball to a net and sounds like a gun goes off, I hit it so hard, I say ”Does your driver sound like that?” And I boosted it for like 300 bucks and back in the day, that video got 300,000 views 10,000 comments. And not all the comments were great. Like we love it, we'll buy the club, but I just saw that it is okay, there's some traction here people were interested in some way. Let me comment back. And again, a lot of my decisions of what I did weren't driven by revenue and money. It was just driven by traction. Because I didn't have you know, I didn't start to say hey, I'm making million dollars here I just did it because I loved it at first and had the pressure and had to make happen. So when that video got 10,000 comments, I just comment on my Blackberry at the time, if you can imagine that until my thumbs were bleeding. Like literally I would comment on every comment because I just saw people engaging and that really was where we started to get like momentum and then we took those videos and those views and comments and scaled up it just started. I ran all the ads myself but that's how we went from like 400k organic to a million dollars with Facebook ads. And then I hired someone that actually knew how to retarget like actually knew when things were just coming out, he actually knew how to use it. And that sort of went for like a million to 4 million you know and then went to six and now we're doing like nine or 10, with the ability to scale those channels. Now to Facebook Google, we're doing Tik Tok different things like that. And then really, on top of the front end, we've dialled in the backend, you know, I that's really what lets me sleep at night, is that all I care about- if someone's willing to buy I want to wow them in such a way that I earned the right to sell to them again.  We do things that other people really just- I have a lot of secrets here but - in email, you know post-purchase flows, thank you voicemails, thank you cards, thank you videos, we all do that are tough to scale, but we do it because it's worth it. And we've kind of changed -  the comments were where we're getting our original traction, but now we take that same approach into where we drive the most revenue, which is email. So we really looked at the back end,  we're in PostScript with email and SMS. And we have that same thing where we don't necessarily say does your driver sound like that? The last questions we want to know the answer to like, Hey, we're launching two new products this in the next six months, or we're designing new to two new products. Which one of you do you want. And what it does is does two things. It gets people involved in the brand. It gets people engaged, it moves your email to the inbox from the promotions tab. And lastly, it gets you an answer, you really want to know the answer to our question. You want it answered a lot of times early on when I was like having a couple of good years were crushing it. I thought I knew what the customers want it right and we had a couple of launches or one launch, in particular, didn't crush it. Because I didn't really know if you'll want it. So now we just asked them. So our whole approach is having a two-way dialogue or a two-way conversation on the channel we can control and the channel that drives revenue the most, which is email. And that allows us to be profitable, whether it's Facebook, Tik Tok, Google, YouTube, connected TV. We could spend more because we know who we're going to repeat, we have a higher LTV, and it turns people into brand advocates. So it's a more mature way to look at it. And that's really at the end of the day, if we were to sell the company, or be bought, they're buying our customer lists. And our email list, which is our true asset, you know, a lot of people look at it like  ”I got to drive an ROI from my ad. But then they totally negate email and just blast them over the design newsletters, they get nothing done.”  So that's really like how we look at its two-way conversations that you actually want two answers to that keep get people to reply, and help you learn more from your customers.   Andrei Tiu   Very cool. So this is actually one of the very few discussions with, Easter owners that actually took a lot of action in triggering that dialogue post-purchase, because, you know, many entrepreneurs know that they should be more active on the email than there are opportunities out there to automate. If we could zoom in just a little bit into this, and if you could share, I have two things that I think would be very relevant to the guys listening to us right now. And one of them is to draw a parallel so we can show through your case study if you want, the difference that email marketing can make, as opposed to if you are not running it. So for example, you have a cost of acquisition by running Facebook ads, let's say, but then how much you can increase the value of that customer by running very good email marketing campaigns? And that'd be one. And if you have some numbers that you could share, I think there would be building on to the argument. And then the second one was, what's your approach to marketing right now? Like, how are your funnels looking?   Tyler Sullivan   Yeah, I mean, so I hate tactics, and hacks, and things like that, at this point in my life and business and both companies, it's all about mindset and strategies at a high level. So it's like, I can tell you ”hey, do this tactic or this will reduce your CAC if you do this type of funnel or flow” but that's not the reality. The reality is you need to have a true across every department - ads, email, customer service - you need to have an understanding that you're going to actually be real customers, and you're going to actually ask real questions everywhere. But if you just say  ”hey, do this one thing in email, it's gonna make a difference” it's not gonna matter. So it's a very different approach. The year we did our worst, we tried every tactic of strategy, and it wasn't an overall high-level view at it. So that's number one is like the mindset is probably 99% of this is changing how you look at email. Because I can tell you, hey, do this. If you do a one time or you don't do the whole mindset shift, it's not gonna matter. So you need to truly understand and appreciate what the inbox is and try to be native to it. Do you want to get into how we execute that and from a tactic standpoint? We write a lot of plain text emails - if you get an email from your buddy or you send an email, do you write it in HTML and make it look pretty in a newsletter? No, you send in text like ”Yo, what's up man? What are you doing Friday?” So we do the same thing that's native to that platform. It's a mind shift thing. If you want it to look pretty absolutely we can do that for you, but a lot of it is getting out of that ”oh this has to be on-brand, look pretty to like ”Alright, what's native to the platform?”. So we'll throw in you know question emails that are one line: ”Hey, Mike! What driver you're playing right now? And they just reply: hey, I am playing this. So we have feedback and that gives us data. Then we have my in house guys, this is from saying full mind shift, now my in house guys that are paid well my customer service guys, then will have a starter conversation with these guys. So they're almost we're having an ongoing conversation for years. So like we've got guys like Jim or Mike or Bob, whoever it is that is bought from us in 2014 that now they've actually had quite 400 email conversations with our guys in the house. We're like, ”Hey, man, I played this weekend awesome course” and then our guys ”but what do you shoot?” Like literally just building these relationships at a scale that no one wants to mess with. So I think that's the hardest part is like, completely shifting from emails a revenue source only I want money, money, money, money, I'm gonna blast bullshit, or overly design garbage to like, alright, this is a real channel, I'm gonna have real conversations and build something from that. Right? So like plain text and make some more native. And then really, the other one is just, you know, we do ask for replies for like, early access. So I think I don't want to go too down the rabbit hole of like this tactic thing, because again if you missed the first part doesn't matter, but will ask replies like, hey, do you want to, like, just be really casual, like ”Hey, we're launching a new club, you know, in 15 days. This is what it's going to be, do you want to get early access?” click reply, reply, boom, with one word, boom, early access. So then we tagged them, that they replied, now we're guaranteed to be an inbox or have a better chance to see that email. And just engaging. So again, these are small tactics you can do, I can go into a million more tactics for us. But if you nail the strategy of why the channel is important, and why you should give it a go, you'll be better off. You know, I’m really thinking of it as like, if Facebook ads died, if Google Ads died, would you be able to survive and sell through your inventory and continue to run the business? I would say probably 85 to 90% of clients that we look at their accounts would be a No, because it's been blasting things, and they need new customers to survive. We all want to grow. But if you couldn't grow, that's the exercise I asked is like, could you sustain and at what level. So that's how we treat it and we really changed that perspective. And then the second one that's really easy. To us it's just like, you shouldn't be emailing more and if you're emailing, stuff they care about emailing more will be good. But if you're emailing more about stuff they don't care about, you're screwed. So that's why he like tactics, hacks because if it's just one siloed hack or tactic, which I've tried all of them, it doesn't work without the high-level strategy, you know what I mean?    Andrei Tiu   Okay. And do you think or do you feel anything has changed other... No, actually, probably macro would not be the best angle to put the question from right now. But, in your niche, and taking the case of what you were doing before COVID and then looking at let's say the last Black Friday and now the upcoming one. In this sort of year period, because we are getting close to this so I'm curious to see what your position is and what you feel has been dramatically changed since   Tyler Sullivan   What has changed from last year with Black Friday?   Andrei Tiu   Yes, I mean, you know from before the pandemic and then going to Black Friday last year and now preparing for the next one coming this year.   Tyler Sullivan   I mean, last year is gonna be, hopefully, the only year like that. It was a weird year overall because, COVID I felt weird personally because we were golf is up, eCommerce is crushing so to be doing better than ever when seeing sorry people suffer and have a tough time was hard for me personally to be okay with. I think from other clients and brands, I think Black Friday is gonna be massive. I mean, it's always big but income has sorted 15 years or 10 years with what happened COVID. People that wouldn't have shopped online are obviously shopping more online than ever before. We'll see how COVID is doing because if we're you know, I think people are just dying to do anything with friends and are doing stuff and getting out there so we'll see how that is. I think Black Friday is going to be big and really preparations have already begun. If you're not engaging, ask some questions and just having real conversations with your list you're screwed, it's already gonna be too late. So really, we're not necessarily my own brand a massive q4 brand like our summers is q4. You know, personally, with golf, I mean, you can't even get clubs made for a year now the lead times are so long and with shipping, I think that's going to be one of the true challenges is having brands stocked up enough because that has been one thing out of our control is the inbound shipping, you know, no matter where you go and stuff made, if you're shipping it, it's just been brutal, you know, normal shipping times for 30 days. For us now they're 90. So I already ordered everything for all of next year and have everything in stock for all of next year. For the most part, I got a couple more shipments, I think people that weren't willing to do that invest, throw down that cash flow or we're going to have a tough time and sell too quickly. But it's gonna be big. I mean, Black Friday, Cyber Monday is always a fun, our most fun time at the agency, because for a lot almost 90% of our clients. This is their peak season, this is the go time. So I think a lot of people are gonna launch promos super early. I think best campaigns that are best brands or brands that do the best typically launch something new alongside discounts. I've always personally struggled with this time of year because it's like, how hard do you want to push a deal? And then people will like, don't want to buy and fewer deals still exist. So we try to run it very tight window, how big the deals are, and say to ourselves, "okay, would we be okay, shelling this deal? Anytime year? "That's like my litmus test. And if I'm not willing to sell it, anytime a year, I really shouldn't be doing a Black Friday because it means the margins aren't right. Or it's not a deal, because you may get stuck if you go too hard. Because people be like, "Hey, I wanted that price." And we always honour those prices no matter what. So that's just one thing I'm wary of. Yeah, it's a fun time. And I usually, as I said, launches and new launches during Black Friday, Cyber Monday, is a good way to sidestep pure deals. So like, for us, we'll launch two new products or two back-in-stock products that are sold out. And those will do well because there's pent up demand versus just be like "Hey, 50% off. Good luck" because everyone's saying that. So that's one way to get around it.   Andrei Tiu   Question here. Let's say because you mentioned the agency and you work with a variety of eCommerce stores already. Mostly Shopify as far as I know. Correct me if I'm wrong. Probably not all of them have a big database that they can leverage in advertising, throughout the year and including Black Friday. What are some of the top strategies that you feel are suitable for small, maybe niche, online stores that are looking to scale and maybe to prepare for Black Friday? So kind of these building activities that they can still run, preparing themselves for the period when they will be able to deploy something on email.   Tyler Sullivan   I mean, we don't change strategies. Like again, I literally work two to three hours a week on my Econ brand because we have set plans and strategies for the whole year. We're not testing new stuff just because it's almost q4. I mean, you should be running paid traffic profitably and well already before Black Friday and gathering emails. This would be any time of year we want to make sure the pop-ups are dialled in. I mean, that's the biggest one. You only have two real buckets, in my opinion, you've got customers, so guys that are bought a product from you, and then you got people that have abandoned you need to get that email. So for us, the first thing we do with a new client is optimised your pop up. If you want to go down that hacks, tactic strategies of like, let's do giveaways, and let's do this stuff to build up our list in an artificial way for Black Friday, I think it's a mess, I think it's gonna be a lot of bullshit emails that don't buy. Whereas we just do it all day every day and don't have to pivot because we're doing it properly. So right now we have an email pop up that gets like 17%. And so that pop up the whole goal is to build that list, evergreen, every day, all day, all year. So when Black Friday comes around, we won't worry that we didn't have enough emails. You don't I mean, I think that's a big mistake. And if you're smaller, it's all fundamentals. You can't, it's not complicated, it's traffic, it's email and really we have like zero SEO on these other things, but you got to be able to drive traffic and then you got to be able to monetize back end and increase, repeat and that's really it. That's stuff you should be doing all year. If you're scrambling to do stuff new and different. Now I think you're going to struggle. So I would take a step back and say "what can we do to optimise for pop up to get more email or more SMS now? "whether it's Black Friday, this year, Black Friday, next year or any day, you know what I mean? It shouldn't be a special thing for Black Friday.   Andrei Tiu   Okay, however, so I know you don't like this and I'm not trying to push the idea of only hacks and tips and strategies or whatever. I'm just trying to because I saw this in a couple of conversations that I personally had as well with some of our clients or potential clients lately, many people were kind of not switched off during the summer but didn't really push things forward as much as they should have and they kind of left them on the side it was a bit of insecurity in the market too and people really want the holiday, so everything kind of slowed down a bit with the smaller shops and stuff. And now as you know, autumn comes and then winter and Christmas as well. Even though it's not the best-case scenario, everybody tries to push things a bit stronger forward. So that's basically where I'm trying to get to as well in our conversation to maybe try to put together a list of like maybe three or five things that somebody that maybe has left these for last-minute can still do and still make a step forward in that direction although long term strategy is definitely the way that they should be approaching this.   Tyler Sullivan   Yeah and I hear what you're saying. I'm not negating strategies and time of year you know if they've been just taking the summer off and we're doing it right I believe you should have it set up so you can take the summer off and do it well. But that's neither here nor there. Can you drive traffic profitably and can you hype well. So from things to do if you're sitting on your hand saying "oh damn, Black Friday is coming". It's is my pop up dial then meaning "Can I get more opt-ins? Yes or no? If it's under 15%?" Probably, most people are like 5%. Yes, you can do more, so dial in your email pop up to get more for people that are not buying. Does number two post-purchase anyone that is buying? Do they actually like you? And are you doing a good job, you know, wow-ing them so that's more of a customer service deep dive of like, what is your help scout rating, or whatever rating, because if people are not happy, you're not delivering on time, they're not happy with the product, happy customer service, you're gonna have a tough Black Friday from that segment. So I would audit that and say  "how are our actual customers what's a repeat or rate Do they like us lifetime value" all that stuff. And then really the last part would just be planning the offers. So like, if you are deciding Black Friday, Cyber Monday is going to be our big push, 95% outside of engaging the list, getting more emails and the list and hyping them, like telling people to come in that's most of it. But then it's the offer itself. And this is a hard one to really dial in because it's dependent on the brand, it's on inventory, it's dependent on what the normal deals are. But we've found special bundles typically do well. So like instead of like saying you got the best selling, I don't know, dog toy, whatever. Instead of saying, hey, this dog toy is only 20 bucks, but for Black Friday, it's 10. You're gonna have to sell twice as many of those to make up for that March. What I'd rather see is more time as the founder, saying, Hey, we have this one product that does well. And maybe we've got two other products that don't do well. Let's make a Black Friday bundle and bring them altogether if inventory can do that. And now we are aov instead of let's say, average order was $20 per item. Now it's 60, then the perceived value, when you drop it to 40 may be higher, you know what I mean? And now you're on a visa. So I think the power of the offer, whether that's bundling discounting, new launch or bundle, typically and not just massive discount is the make or break. We try to hype, I can't give all my strategies were hyped with email and SMS saying stuff is coming. So they're getting ready for it. And we run ads at full price or normal discounts and hold them back. You know, and we don't do a lot of this because we have a Black Friday count, but typically we'll hold that offer. So when they do see it, it's a big deal. But I would encourage people yesterday, your fundamentals, which is building the list, build your customers, make sure they're happy. And then just work on your offer, which is where you should be doing all your anyways, I know that's my thesis, I guess today. If you don't have an offer that's like, really exciting, dude, it's gonna be tough to stand out that day, that week, that month because everyone's going as big and deep as they can.   Andrei Tiu   Great points. And another thing you mentioned, you will tell us a bit about your agency and how that came about. So let's zoom into that a bit. And what's the story behind it?   Tyler Sullivan   Yeah, sorry, another accidental entrepreneurship moment. BombTech was going really well. This was year six, or something. And I had a number of articles come out a couple relevant, like really relevant to eComm. And people started messaging me I like Facebook, LinkedIn, like "Hey, man, I saw that you were killing it with your own eComm brand. Do you want to help us? I said "No, absolutely not. I can't help you. It's too complicated." And I didn't have the time and I had a young kid. I was like dude, no. And then I thought about it. And I just kept like getting, it was almost relentless with these messages of people wanting to help or wanting me to help their brand. I was like, I don't know if I can help and really, for me, anything I ever would do needed to be tangible. You know, I wouldn't be like, Hey, I'll do consulting just help you on a phone. I was like, it has to be tangible. So my number one, my first employee, Chris, who is my, you know, this, he's been with me now for four or five years, he was running all my email and do all the technical stuff, I would help him with the offers and the copy and stuff. He's like, hey, and he was a unique guy who was working like 80 hours a week on his own regard. You know, he would text me like two in the morning leaving the bars like, Hey, man, have you seen the conversion rate? I'd be like, dude, you go to bed. So he's like, hey, do you mind if I, as a side hustle, help these brands, see if I can help them specifically with one thing, which is email and drive more revenue. I said, Dude, I want nothing more in life than to support you. So if you want to do this on the side, I will, I'll do whatever I can do to help you. Let me know. So he close three of the deals that are three of the brands are interested in talking to me. And I said, let me know how it goes in 30 days I go, don't be an impact your day to day work? Let me know. So 30 days go by going What's up? How do you go? He goes, Well, I double the revenue from email. I go, Oh, that's good. What do you want to do? And he goes on to do more of that. So we essentially sat down, you know, had a couple of beers and said, How are we going to make this happen? And so we literally wrote out his transition plan from BombTech how someone would, you know, take it over or how we would do that and how we are building the agency. So that was three and a half years ago. And you know how he really runs that company, Ecomgrowers, I'm more of a silent partner in the fact that I just helped him with systems operations and getting him the right people and that's really all I do and he does all film it manages the team. So we have a lot of high-level strategy conversations of like what do we need from a company standpoint, but we've gone through many evolutions. Now we hover between like 30 and 40 clients we work specifically with eComm brands doing between one and like 3 mils a year, most of our brands are doing like seven to 10 and we run all their email. Email and SMS now so what we do is someone that's interested we'll do a full audit, so we'll go jump into there we only do Klaviyo and PostScript. We'll jump in because we're a platinum agency we're like top four or something, I don't know that what it is, in terms of revenue manager. We'll jump in and just audit their account see what they're doing and we'll give them a roadmap Hey, you don't have hires but if you were to that's exactly what we would do you can do yourself or you can hire us to do it. And we take the same strategies that we use in our own BombTech and use them for everyone else. It's obviously custom and tailored for everyone and it's been pretty cool you know because that was totally not something I anticipated happening and now that's doing over seven figures since we're going to eight very uncommon brands, seven-figure agency and I'm excited to scale that up. Very different battle running an agency, because there are lot more humans involved, because it's a service type of industry so we've done a lot now we have full healthcare, we've increased our salaries, our bonuses, a lot has changed. So it's cool to have another company that's growing. And it's cool to be right in the same niche. So again, I'm not wanting to be like, hey, leggings are trending, let me go sell leggings. Do what you love, and see opportunities when they come and I just told him like, Hey, I'll help you in these very specific silos, operations and, strategy, but you're the one in the day to day and it's worked out great. He's making, you know, 10x when I used to pay him and he's run his own company, and I'm glad to be a part of it.  I am pretty removed from day to day stuff, that's why like, I don't get deep in the weeds because I just have the right people to ping the things off because I'm not that smart anymore. I'm just a dam owner my job.   Andrei Tiu   Very nice adventure there. You did quite a few very interesting things. And notable what's coming up for you right now? Like where are you focusing on, what do you want to scale faster? Maybe release? And you think that our audience can look into what you'd like them to find.   Tyler Sullivan   Personally, I've just been trying to enjoy life more. And I've got two young kids, they're seven and four now I was just I was like, I can't live like that. So I when I had my second child, I was able to truly - and this was for me as one of the things I'm passionate about  I don't do anything like I don't monetize this - but I'm passionate about helping founders and mostly my co-founder Chris get out of the day to day so he can live his life because it took me I think too long the other day It took me you know, I don't know how many years. But now I'm truly an owner that has no levers to pull because I have all the right people. I'm personally passionate about that haven't monetized and turn it into anything but I like when I see founders get out of their own way and actually become an owner so you can live your life.  Which is really hard but from you know, most of my time I spend with my family or try to help Christopher the MC so if there are any eComm brands that are looking to prep for Black Friday or just want an audit of their Klaviyo account we'd love to do it at Ecomgrowers.com. That's really our biggest opportunity to grow. BombTech is well optimised and scaled and we'll see what happens with that and you may be hearing some news. But life's good, man. Whatever I can do to help and if they want to reach out to me directly on LinkedIn, Tyler Sully Sullivan and you know I'll probably just say hey, I can't talk medicine as my assistant because I don't like to work anymore. I'm kidding. But hopefully, I'm dropping some value and you know, I think it's a hard thing to go from a hustler every day to an owner and I think everyone's got to go through their own journey and I'm just old man, nine years deep, two companies and two kids. Everyone's got their own journey so I hope whatever they're doing, they enjoy it.   Andrei Tiu   Very nicely said. So guys, for you tuning in today, first of all, thank you for sticking all the way until almost the end right now. Sully, thanks a lot for the insights. I think they were very valuable and practical, which I really loved about them. And definitely will have links to your platforms in the description of the episode. So guys, if you feel that Sully could help out with your email marketing strategy and the way that you are thinking about the channel, specifically, if you have a clear Klaviyo account, then definitely reach out. Same if you feel there's anything in this episode that we touched upon, and maybe you'd like to find out more information, you can also either if it's directed to Sully, then feel free to get in touch. If it's directly to us, or something that we could maybe organise together at a later stage, then definitely write to us and we'll be happy to see what we can do to best deliver towards that direction. But yes, until next time, Sully, this was a very big pleasure to have you here. Very happy to hear that everything is going well and excited to hear maybe the announcements soon.   Tyler Sullivan   We'll see. One day at a time. I have a lot of secrets, but I appreciate you having me help with some value not to get too deep with tactics and hacks, right think mind shift is big man, you know, it's like, you get so deep in the weeds in the computer into the shop by back end doing the stuff, that it's hard to see what's really a bigger lever to pull and I think that comes through time. But it's if you're a founder and owner still in the day to day in your computer, I think there are bigger levers you can pull that will drive more revenue, grow faster just by hiring the right people and getting out of the way kind of so hopefully some value.   Andrei Tiu   Great stuff. Definitely, this was a very nice chat. And until next time, wishing you all the very best. Thank you again for being on the show. And looking forward to catching up soon.  

30/09/2021 • 41:53

Join Andrei and our guest on today’s episode, Tom Donohue, as they will be discussing secrets of product marketing, and Tom's journey with Kitcaster, launching it into the market and growing it as a company. And in parallel, they'll also be looking at podcast marketing, and how you can market your podcast show if you do run or are planning to run a podcast in the near future.  Tom Donohue, is the co-founder and marketing lead of Secure Digital Asset Group, a revolutionary cryptocurrency exchange processor, as well as the product manager for Kitcaster. Connect with Tom: Website: www.kitcaster.com  Tom on LinkedIn: www.linkedin.com/in/thetomdon    Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox Episode transcript:   Andrei Tiu   Hi there! This is Andre and you are on the marketing innovation podcast show. Our special guest today is Tom Donohue and you might already know him from a previous episode on our podcast when we were discussing blockchain and crypto technology. However, today, things are going to be a bit different and very exciting because today we'll be talking about actually the company that Tom has been a core member of, since the beginning. And there is also our main podcast booking partner, Kitcaster, which have been along the journey with us for the past year or so. So we'll be talking about the secrets of product marketing, and Tom's journey with Kitcaster, launching it into the market and growing it as a company. And in parallel, we'll also be looking at podcast marketing, and how you can market your podcast show if you do run or are planning to run a podcast in the near future. So, Tom, it's such a pleasure to reconnect them to have you again on the show. How are you? How's the summer treating you so far?   Tom Donohue   Yeah, it's great to be back on here. Had a great time last time and look forward to talking to some more podcast marketing topics this time. Yes, summer over here in Denver. Everybody thinks it's always cold here. But the other day we hit like 104, we had a couple of 100 degree days. So we're sweating out here. We got the air conditioning turned down to the max.   Andrei Tiu   Summer weather.   Tom Donohue   Yeah.   Andrei Tiu   Super. So let's get started. I think cause I've been thinking about the best way to build the context. And I think even though some of the people might already know you, as you know, the smart tech guy that was part of all these multiple projects in the past, including blockchain and other types of technology, I think this is a great opportunity for us to talk a bit more about you like the product guy, the product marketer, and entrepreneur that in partnership with Ryan and everybody else built, what is today Kitcaster. So if you'd like to share a bit of your journey with the company, and how you guys went about launching it, and where you are with it at the moment?   Tom Donohue   Sure, definitely. For anyone who doesn't know, the way that I've been in contact with Andrei here is through our company Kictcaster that we've got here in Denver. We're a podcast booking agency, and we focus on booking top entrepreneurs, coaches, executives, on very targeted podcasts that can help them to promote their brand to the right types of audiences that they want to reach and network with. So basically what I do at Kitcaster, my entrepreneurship background had helped me to get into this position. And just to be clear, I'm actually not a founder of Kitcaster, but I was hired pretty early on. So you know, within like the first few hires that we have there. And I was brought on to be a product manager for the PGL service that we do, which is it's called the Podcast Guest List. It's an online platform where hosts can go to find suitable guests for their show. And it's pretty simple. It's an invite-only programme right now, Andrei, I know you've used it before, you're actually on there as a guest as well. That's something we like to do with the hosts is get them listed as guests as well as encourages a lot of podcast swaps and things. But basically, it's for hosts to go on, and send an invite to any particular type of guests that they might be looking for, that we might have access to. So it's basically just a networking platform that helps people connect, you know, we have a lot of guests who want to go on podcasts. And we know a lot of hosts who are looking for guests. We just built this platform to make that connection. And yeah, that's how I started working at Kitcaster to work on that. And now I’m also on the back end, like support email and database manager for the company as well while being a Product Manager. It's a lot. I do a lot of podcast stuff all day, every day. So yeah, just being on the podcast as well as another thing, too. It's another job.   Andrei Tiu   To complete to the full circle.    Tom Donohue   Yeah, definitely.   Andrei Tiu   Cool. So what's your feeling about the market? I mean, essentially, this is a platform to connect guests with hosts and essentially build up this online community, in a way. It's also a bit of a SAS in a way that people can use it themselves. Obviously, with your support to, you know, make sure that the bookings happen and everything is going smoothly. And you guys are doing a great job at it.    Tom Donohue   Thank you.    Andrei Tiu   No worries, nothing to thank you for. Thank you. So how do you see the market evolve over the last maybe two years since you started to prepare this for the market?   Tom Donohue   I would say probably the most the biggest thing that has changed about the podcast market is the shift away from Apple Podcast to more spread out platforms, you know, we got like Spotify, Podchaser, Buzzsprout. Like there's an endless amount of podcasting platforms now, and the listenership is so spread out that one thing that has been hard for us is actually tracking engaging listenership for in terms of impressions, how many downloads is the show gets? Because originally with podcasting, like Apple Podcasts was the one and only like, if you go and see how many reviews or ratings a show has on Apple Podcasts, you can get a really good idea about the type of listenership, how much reach a specific client is going to get by going on a certain show. But these days, and especially within the past, you know, six months, we've seen such a huge expansion out to these different platforms, more indie platforms that are popping up for certain types of podcasts or certain types of demographics. Listenership is just spreading out so much between them that it's actually become harder to gauge the exact metrics that any certain show might have. So that's a challenge that we're facing right now. And we're kind of figuring out new ways to figure those things out. It's best that the host just tells you the numbers that they see. But it's kind of hard to ask that of a host. And we respect any show, smaller or large, and we think that there's benefit in going on any sort of show. Because as long as there's a great conversation being had, we see the best marketing tool that you get from podcasting as the opportunity for you to repurpose that content and use it in different places. So yeah, I would say the biggest change is just that spread out that jump away from Apple Podcasts onto these newer, more indie platforms.   Andrei Tiu   And regarding your strategy in terms of going to market, and launching the PGL, which you are managing at the moment. How are things in that area? And the reason why or the purpose of the question would be, I know for a fact, there are a couple of people that are tuned in to our podcasts, most likely today as well. And they are preparing the launch of, well, everybody in their space, but the launch of platforms or marketplaces. So I think there will be a really nice benefit to them to hear about your story from way back when maybe the platform wasn't yet live, and why you chose it to be invite-only, how you got on to building the initial community around it? And also, maybe what's your plan for the future? Like, do you want to keep it like this forever? Do you have certain metrics or things that you are looking to achieve before going into the next phase? Does Kitcaster got to be the sort of product, And yeah, business launch? And growth strategy, from your perspective?   Tom Donohue   Definitely, okay. So it's a couple of things. Definitely the PGL, I would say, for anybody going to start like a new platform or something like this, one of the best things that we had done is just simply, to the extent that you can, just give it away, like, let people use it for free. The free trial loss aversion model is, is huge in these types of subscription services. In a sense that: Hey, take this for free, try it for a while, and then also that just encourages users. And we get people on the platform actually using it so that when somebody hops on, it's like: Oh, there are people on here. I would say always, to the extent that you can, just to start off, give it away, get people using it in that way you start to figure out what is working with your platform, what's not working, where you can improve and just mainly what the people want. And then, as you start getting that feedback and refining the platform, you can go and start charging people and initially we did give away a lot of the placement spots as gifts to good guests that we know are good on the podcast, you know, maybe they were our clients on the agency side. And we gave them the spots on the PGL, just so that we had guests on there for when host Come on, and they want to invite somebody. And then eventually you start to understand what is good about your platform, and then you can start charging people. We started to, we phase out the gifts, people, you know, saying: Hey, either your free trial is over, or thank you so much for having on the platform. If you want to stay on, we'll give you this discounted rate or something like that. Ultimately, your goal is to have all paid users on your platform, right? But it never hurts to say, you know, if you have 10 really solid guests that a lot of hosts like to invite, it's always up to you to keep certain people on or do things that will improve your platform, just in any way possible, really. One of the things that we're really focusing on now is marketing, through LinkedIn, and just networking through our already existing podcasts and connections to try to get more hosts onto the platform. Because we've been pretty successful getting new clients and guests onto the platform who want to be on shows. But now one of the problems that we're facing and addressing right now through our marketing efforts is getting more hosts to be aware of the platform and know that they could come on here and use it for free. So just like some background, for your listeners, the way that the platform works, is that people who want to go on podcast pay a subscription to be listed on the platform, and it's actually free to hosts. So, you know, Andrei, you've used it to invite guests, it's completely free for a host to invite a guest. And we just make that connection and make the recording happen. But for the guests, since they're getting all the content, and the use of the interviews and stuff. That's where we decided to monetize this platform.   Andrei Tiu   Okay, and what did you or what was the reasoning behind having it invite-only in phase one?   Tom Donohue   The invite-only thing, we kind of wanted to just start out with people who we knew we're gonna get good use out of it. So we didn't want to have a bunch of random hosts that we didn't know coming on, and sending invites to guests and then flaking out on interviews, and then vice versa. We didn't want to have a bunch of random guests coming on. And then booking interviews with these hosts who are really excited to use the platform and then not showing up. So that was kind of the idea. Make it invite-only at first with people who we know are going to use it properly and hosts that we know are going to send invites, and also come through with the interviews and provide good content. And in that way, we just believe that, if we kept all of the kind of BS of people missing interviews, and all these problems out of the way would help us to figure out what was working and what wasn't working at the platform, a little bit easier, a little bit faster.   Andrei Tiu   And then you start with VC funding, or I mean, was it a VC funded basis and beginning or you had to kind of like bootstrap it and grow it as you launched?   Tom Donohue   The PGL was kind of an after, an afterthought, Kitcaster started as a booking agency where we have dedicated agents who pitch clients to specific shows. So the company's kind of split into like, we have the PGL, and we have the booking agency, the booking agency came first. And through, you know, revenue generated by the booking agency, we were able to, our founder, Ryan, just built the platform and use his network to fill it up with those initial spots. And then I came on, and I kind of took it over and tried to expand it. So I guess you could say is bootstrapped but really just funded by revenue of the booking agency,   Andrei Tiu   Sort of like a second business pillar or a second brand or product of the same?   Tom Donohue   Yeah, yeah. And in turn that the booking agency was bootstrapped by our founders, Ryan and Brandy.   Andrei Tiu   Okay. What do you feel is different between Kitcaster and PGL? And other SaaS companies out there. Because I'd like these sorts of differences to be very clear as we advance through the conversation.   Tom Donohue   We're seeing a tonne of similar PGL type services coming up. Guest lists that hosts can use to invite so we've got a lot of competition popping up in that room. And also, at the same time, there's a tonne of competition in the booking agency sense. But one thing that Kitcaster has been really proud of, and like we take is one of our morals: we actually care. We always hear for all our clients all the time, it's like: Hey, you guys are the most pleasurable to work with, and I think for the price point that we're set at, we provide so much value to our clients that are not only cheap but is just really full and gives them exactly what they need out of their experience. For a price that's typically lower than other services that are providing a little bit less than a little bit less attention to detail. At least that's what we've heard, from feedback from our clients. So we really just try to get to know the client as best as we can and do a really good job communicating and booking them on the shows that are going to help them the most. Rather than just throwing them on any given show to complete their contract or whatever. We really tried to give the clients the most out of what they're paying for.   Andrei Tiu   So focusing a lot on this client - customer service end of the business.   Tom Donohue   Yeah, it's a really personal thing for the agency side, especially when you have a booking agent who's dedicated to a certain client you really get to know the client, and you really get to know the things that they want to talk about on an interview, and there, the inner workings of their business and what they're trying to promote. You take that experience, and you go, and you find shows that are going to help them in the best way possible. And I think that they care that our agents put in are something that puts a step above a lot of these other booking agencies   Andrei Tiu   Agree and approve. And in terms of the actual marketing of the business. I know, you guys, I'm sure this gets you a lot of word of mouth, in terms of referrals and your current partners referring and bringing people back into the business. But in terms of the communications channels, apart from LinkedIn, you mentioned now, what are some channels that have particularly performed well, for you as a platform, and as a business, maybe this year, in 2021?   Tom Donohue   For sure, as you said, we do get a lot of referrals from previous clients and stuff. And those are usually, really good, because, we have our sales funnel, where referrals come in or lead come in, and they go through the sales process. And I'd say other client referrals are some of the most successful in terms of closing deals for us. But then, I would say, almost the entirety of our lead generation, and then ultimately, sales fulfilment, has gone through LinkedIn, especially in 2020. Just LinkedIn outreach, and then also, we use a couple specific LinkedIn lead generation software's for automation, that have helped us to network with the right kinds of people that we're looking for - funded startup founders, CEOs, executives, coaches. LinkedIn has been huge for us. And outside of that, I would say, the two other main things that we're using are Google AdWords, to drive traffic to the website, and then also Facebook marketing as well, though both Instagram and the Facebook platform. But now, in 2021, we've started to branch out a little bit more into more creative and specified content. You know, for podcasting, just to promote, our motto that we use is "Celebrate good conversation." And we've been trying to promote that through fun content and material that we spread around through Facebook, Instagram. Great visuals for people to see and enjoy. And, again, we book people on podcasts and interviews, to spread their businesses. We've also been booking each other on podcasts. And so we book the founders, Brandy and Ryan, and then we have a couple of other agents who go on the podcast as well to talk about us, just like what we're doing right now. We sell it, but we also partake in it as well. It's in our eyes, one of the best ways to promote especially to promote a podcast agency is through podcasting. So, yeah.    Andrei Tiu   Walking the walk.    Tom Donohue   Definitely. Oh, and there's one other thing for our agency that we just started in 2021. We started sponsoring podcasts as well. So you know how shows we'll do like a midroll or like a pre-roll, a read or a recorded thing to say: Hey, we are an affiliate with this, with Kitcaster podcast agency, that's where we get our guests and things like that. So we started a sponsorship programme to also try to put some money back in the host pocket. So it's a programme that works by compensating hosts for the number of leads they can bring us through their show. And also, if there was a deal to be closed through a host, they would also get a portion of that as a payout in the affiliate programme. That's something we just started, it's fairly new, but we have really high hopes for that, and it's been going really well, so far.   Andrei Tiu   I think it's an approach that should work because you kind of keep it in the family. It's also around,  kind of the same community, mainly if you want to build onto the podcast hosts. Then I think a lot of the podcast hosts are also podcast listeners. So I think that can work very nicely for you. Let me know how it plays out. I'd be really curious, but I'm sure you'll see some nice results from it.   Tom Donohue   For sure, yeah, we gotta get The Marketing Innovation Podcast Show on there. So you can become an affiliate with us. Yes, it's really exciting. We have a lot of hosts who were really hyped to get started and as with many podcast hosts, a lot of times, you want to spread information and have good conversations stuff, but being able to monetize your show is a great goal to have as well. So, we wanted to help hosts figure out how they can do that. Yeah, after all, I'll send you the link, and you can check it out. And let me know.    Andrei Tiu   We'll discuss online. Oh, sorry, offline. Yeah, sure thing. So you touched on something that I think would be really interesting to develop. And that was using podcasting as an effective content marketing tool. Pushing the sort of audio channel was something that we wanted to do from our second year on the market. So in 2017, we started to write a lot about it, and sort of this voice channel was also developing with Amazon, at the time. We had our own app developed by one of our very close friends at the moment and pushed out in America. And that did so well, like way better than we expected in terms of user engagement and everything we have, we had an Alexa skill for marketing news, we might actually relaunch that because, at the time, it really surpassed our expectations. But podcasting is I mean, then it was pretty big, right now is gigantic. And it's something that in a way easily accessible from a marketer's point of view because there are more and more podcasts, more diversified. And as you mentioned, Tom, it's also a great way to produce your own content from thought leaders, positions or perspectives. So from your insights, and from your experience, both with the company, but also with the guys that go on podcasts and the guys that booked them. How do you see podcasts and content marketing going together?   Tom Donohue   One thing that we always kind of think about, and one thing that really struck me when I started working here was like, we have these big tech CEOs and executives, as our clients, who are really very well thought out and like elaborate speakers who can say just the greatest things about their own company. But then again, these people are so busy that like: How hard would it be for you know, Amazon to get there? How hard would it be for Amazon to get Jeff Bezos to sit down for an hour and talk about Amazon for content marketing? It's probably pretty hard because that dude's doing so much stuff all the time. What we try to do is just schedule into these executives, you know, busy work weeks, and an hour here an hour there. And then in turn, what you get is an hour of your CEO or your founder talking about your company and through good hosts and everything, you can get these really great conversations that come out and we created a content marketing studio for our clients, as well, to help show them  - and we also do media training and things like that - to help show them how they can take the content and repurpose it. We turned it into blog posts, we turn it into little videos, screengrabs, audio grabs, quotes, all of those types of things. And you can take a 45-minute podcast interview and turn it into upwards of 25 pieces of marketing material that you can use for weeks on it. That's something we just started doing, with the content marking studio. And I believe what you said, you guys do something similar. This is just something that we offer to our clients, say they had an interview. Say somebody was on The Marketing Innovation Show and they felt that it went really well. And they wanted to get a little bit more out of that. They can commission us to create the entire suite of marketing material for that. We think that that's just, you know, the best thing to get out of these podcasts, interviews are all that extra marketing material that you can use. You're sharing it on socials, you're sharing it on, through email blasts, you're sharing it everywhere that you can, and really just dragging out and spreading that content that you get that might not be so easy to get from your founder or your CEO. These podcasts interviews are helping to provide those marketing teams with the core content that they need to create this material.   Andrei Tiu   And in terms of the promotion of these podcasts and the marketing materials. First off, just to emphasise this aspect of creating content for the podcast that you record. For everybody out here that doesn't do that but they do go on podcasts, or they have their own podcast, guys, this is like the content marketing 101 strategy you should follow. And if you don't have resources, reach out to Tom here and see how these guys can help you if you are already maybe part of the Kitcaster family. But that is going to be even easier. Tom, we'll leave in the description your email address as well so people can reach out. This is something very important since you put in the resources and eventually even commissioned somebody to do this for you as a thought leader, getting your company or your marketing manager on board to develop more content around this one-piece is definitely something that you should do in order to increase your return on investment. And we actually do this with the podcast as well. And Tom everybody that's been on our show received a core marketing package, let's say. So that kind of helps us as a podcast in terms of promoting it, but also them, as the thought leader or podcast guest to communicate this position to their audience. And here we are going into our second topic, which is good ways of promoting podcasts. And here, I would like to speak less, and let you Tom talk a bit more about the really constant and direct contact that you have with podcasts hosts. What are some of the best ways and strategies that you found worked well for them in promoting their shows growing their listenership and eventually being able to monetize their podcasts because they were getting so much reach?    Tom Donohue   There are tonnes of ways that hosts can go and promote their episodes. And I'm always hopping on calls to help people understand these types of things and stuff. When you think about it, the easiest way that anyone could think of is just to put a little bit of money behind an episode to promote it. Which not always is something that's available to do, but when you can, it really does help. For example, we know of a couple of shows that from the outside looking in, their Apple Podcast maybe they don't have a tonne of ratings or reviews, but the show could be reaching 10s of 1000s of people and get driving great results for their guests and their clients and things like that. That's simply because of the money that they put behind their shows to promote each episode whether it's through Facebook, Google, through podcast marketing like with Buzzsprout or other podcast platforms that can help you promote certain episodes. We've seen shows just have a tonne of success in that way. And whether it's, we call shows that some shows will request you to pay for an interview, to pay to be on the show, we call and pay to play shows. Say you were doing that like a pay to play situation and rather than slamming that money in your pocket, you use it to promote the episode. That's a great way to kind of drive a little bit of monetization into your episode as well, in terms of interviewing a guest, it's a pay to play, and then you're also promoting it to get a larger reach. Then ultimately, you can grow your show that way. That's one thing that we suggest is to really put money behind the show. But then also another thing that we suggest as well, is to interview guests like. There's really nothing else to it rather than that. If you're bringing on guests with big followings, or important people, it's in turn, just going to drive listenership. And when you bring, for example, say you interviewed a big CEO with 100,000 followers, and they share that to their network. You could, you could be certain that at least a couple 1000 new people are gonna hear your show, and you can be certain that a couple of them are going to like your show too and listen to it moving forward, rather than just the CEO that they follow whenever they are on it. We suggest just even if it's a minimal ad budget behind the show, that could really do great numbers. And then also interviewing great like qualified guests who have good followings, doing things like podcast swaps with other hosts where say, like you, for example, Andrei would go on to another marketing podcast, they would interview you, and then you would take that host and interview them on your show. So then you're swapping audiences, and the same type of people who would listen to that show likely would be interested in your show as well. Those are kind of the three main things, we suggest: podcast swaps with other hosts, interviewing awesome guests. And then just putting a small but manageable ad budget behind promoting maybe not every episode, but if you have a really good episode that you feel really strongly about, you could promote that.    Andrei Tiu   Super. And also here, I would just like to put out a thought. But I think this really delivers, again, to what you said now and to what we were discussing about content marketing. I think for everybody here, really, that has to show and produce content in this way. Apart from promoting just the podcast, remember that you probably also have a business and you can combine the two. And then looking at just, apart from really pushing the reach of your podcast, think about the other benefits that having a podcast can bring to your business. Because for example, through repurposing the content and maybe you have it in an audio or video form. But YouTube also has an SEO element to it. So if you do optimise your video well before uploading it, and there are a couple of tools that were free if you want to make a start, but you don't really have a budget to invest into YouTube, SEO or YouTube advertising, as in ads, then just doing some core optimization in terms of SEO can really help your videos reach more people and more relevant people. Also, you can transition the content that is audio or video into written content. And then you have new content for, first of all, for the podcast description, because it's really important from a quality standpoint to have shows that are multimedia, and that has a good description and everything else links. But for your business website, maybe as well. So apart from just putting the link to the episode on your podcast or on your website, you can also produce blog posts, and you can help your guests maybe, if you are a host, produce meaningful content on their website if they don't have the resource of the basis of the content that you produce together on the show. Then optimising that content from an SEO point of view, again, can be a very good opportunity to create new quality content and drive SEO results to your website or your business or your guests business. So maybe Tom, this might be something that you guys, I guess are doing as well through the content hub as well.   Tom Donohue   Yeah, you said it right there yourself that I forgot to mention that in terms of the host side, but the same thing that we say to clients, like repurpose your content. Use it in as many ways as you can. And drag one episode out and spread it onto a bunch of different platforms, not just your Apple podcasts or Spotify, but get it onto YouTube, start recording video, start making Instagram posts from the video that you have or audio grabs a really great quote that came out of your show from a great guest, share that around everywhere that you can and it's going to help and it's going to make people want to listen to your episode really. So yeah, you said it yourself. And SEO is also extremely important. A way for you to get in front of more eyes for free without having to put an ad budget behind it. Just it takes a little bit of time at work to optimise that SEO stuff, but ultimately, sometimes that can drive better results, than Google Ads budget or anything like that.   Andrei Tiu   And also, it's more sustainable from a time point of view, like once you get it, it's probably going to be recurring.   Tom Donohue   Yeah, you can add it once you get it set up.   Andrei Tiu   And now sort of like a more general question, but I think it's been on the minds of more podcasters, including myself. And you might have more data on this. But sort of like a closing question. What are your thoughts on podcasts or actually streaming platforms? So Spotify has been focusing a lot on podcasts over the last year or so. As you mentioned, a lot of new players have come into the market in terms of streaming. I don't know, how you feel about Spotify, for example, in comparison to Apple podcasts, and then what other rising stars have you identified in the streaming world?   Tom Donohue   I think that one of the biggest changes we're seeing is the change from podcast downloads as a metric to more podcast streams. Because when Apple podcast was the sole, one of the main pod, well it is still obviously the main, but when it was almost the sole podcasting platform, the biggest metric that people were looking forward to promoting on podcasts and hosts were promoting is the number of downloads that they're getting. And now that's not even really a thing anymore. It's more about the streams. As this listenership is coming off of the Apple Podcast, I think we're gonna see a shift more terms, the same way that like music streaming is measured, how many streams does the song get? How many downloads, so it's a song, it was never really a metric, it's streams and listenership purchases. But with podcasts, I think we're gonna see the same thing. We're already shifting away from downloads as a metric. We don't really even discuss downloads as a metric with our clients anymore. We're starting to go into more about how many streams as a show have, or like ratings and reviews usually help, which platform do you choose, to use ratings and reviews from? It's been hard. So we think that ultimately, in aggregate will probably present itself pretty soon here, it's something that the industry is kind of need, and I think we'll definitely see that soon. In terms of other platforms that have been big that we've been hearing about and seeing pop up. Let me just see, I think I have a list here. But definitely, Buzzsprout is a huge one. Anchor FM is one that is also been pretty big for us. Lipson is another platform, Spotify has been getting much bigger into podcasts. Podchaser is another big one. There's just so many out there. Stitcher Radio. So just look at my list here. But then also Google podcasts hopped into it as well. Obviously, Google has to have a part in everything. A lot of posts are posting on Soundcloud these days as well.   Andrei Tiu   Do you have any data on SoundCloud? We haven't been really active there. And I don't have a lot of first-hand data on the platform. Do you know how it does it in comparison with other platforms?   Tom Donohue   We rarely see it as a place where it's like the podcasts sole platform. Sometimes we see people just uploading to SoundCloud because it's easy to let people download your episodes through SoundCloud. So maybe people are doing it as sort of a metric. Also another thing about SoundCloud, like say you're just starting out and you know, you're looking for a platform that you can use, like for free, SoundCloud is good for that as well. Because you can post episodes, for free, I think up to a certain extent, like, you can't post 10 episodes a day, but you might be able to post like, two to three episodes a month for free on SoundCloud. Which could be great to give somebody their start. And the bigger ones that we're seeing being used a lot are more of like the aggregate platforms like Buzzsprout, which is actually it's like a publishing platform where you could publish through Buzzsprout and it gets put onto all of the other platforms like Apple podcast, Spotify, all the big main ones. Those types of services are getting really popular now. Because it just makes things easier for the hosts and they also help with episode promotion and things like that. They give you easy ways to maybe put a little bit of a budget behind something and to get your episode to listen to. There's a tonne popping up out there. But yeah, those ones that I had mentioned before are kind of the main ones that we've been seeing through our experience. Throughout our agency, we probably touch on 1000 different podcasts every day, with all of our agents and staff. And, that's those are the main popular ones that we're seeing come up.    Andrei Tiu   Great stuff. Yeah, we use Podbean, which has been pretty good since we moved to it. So yeah.   Tom Donohue   That's another one that I got on here, too.   Andrei Tiu   Super. Well, Tom, this was a really, really nice conversation. Really glad that we had the chance to catch up and discuss podcasting this time. Yeah, let's do more of this.   Tom Donohue   Yeah. It's great. Thanks for having me on again. And glad that you were down to talk about Kitcaster time and get into the podcast marketing realm.   Andrei Tiu   Yes, yes, yes. So for the guys here wanting to find out more about Kitcaster and podcasting, maybe you already have a podcast, you want to find out what other opportunities there are for you out there. We'd have the links to Tom and also to Kitcaster in the description of this episode. As always, feel free to reach out to any of us or to me, and then I'll communicate with Tom if there's anything that you feel we could do more for you or if you have specific questions that you'd like us to try answering in a future episode. But until next time, Tom, again, it a real pleasure to meet again and to have the chance to discuss. Thank you for your time and insights and secrets and everything. Guys, thank you for tuning in. Hope you have an awesome summer and looking forward to staying in touch. speaks in.    Tom Donohue   Thanks, Andrei. 

15/07/2021 • 42:27

Join Andrei and our guest on today’s episode, Sean Campbell, as they will be discussing Sean's background & story, inbound marketing and important aspects for growing a pipeline, Sean's secrets and frameworks used when consulting clients, actionable points for service businesses looking to scale in 2021, and also Seans's platforms and promo. Sean Campbell is the CEO of Cascade Insights, an author of several books on technical as well as business topics and a well-regarded conference speak. He is the best person we could have in matters of knowledge when it comes to surviving and thriving as a service firm owner or the leader of a practice area inside a larger services firm.   Connect with Sean: Website: www.cascadeinsights.com LinkedIn Page: https://www.linkedin.com/in/seancampbell/ Facebook Page: https://www.facebook.com/seanallencampbell/ Twitter Handle: https://twitter.com/sean_campbell   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript: Andrei Tiu  0:13   Hello there. This is Andrei and you are on The Marketing Innovation podcast show. Our special guest today is Sean Campbell, who is the CEO for Cascade Insights, which focuses on B2B market research. He's mentoring companies on how to build a marketing pipeline that won't break the bank and grow sustainable companies with consistent revenue streams. And today, in this episode, we'll discuss growing a modern service business. So without further ado, hi, Shawn. How are you? How's the morning going?    Sean Campbell  0:39   Awesome. Thanks for having me on.    Andrei Tiu  0:42   That was short. It's a pleasure to have you here. How are you? How's the how's life? How's the morning going? I know you had a busy one. So how's the energy?    Sean Campbell  1:26   Yeah, things are great. It's gonna be like 109 on Saturday here in Portland. So which is really, really hot for Portland, like super hot, most of the West Coast of the US is just going to get kind of baked. So I'm hoping our conditioner doesn't die and all the rest of that kind of stuff over the weekend. But things are great. You know, I mean, honestly, it's been a good year for us so far, you know, overalls, business, and, you know, life's Good.   Andrei Tiu  1:54   Good stuff. Good stuff. Yeah, I mean, beach weather all around the globe, I think, you know, we depends on which area of the world you are right now. I mean, you probably have a better time really COVID. And maybe you are a bit more free to travel or there are some areas that things are not that good. But for example, you know, UK is kind of uh, at the moment. Right, right. But some of Europe is doing pretty well. How are things for you, Sean? In Portland.    Sean Campbell  2:23   Just with COVID? And that kind of thing in general?    Andrei Tiu  2:25   Oh, yeah. You know, like, travelling restrictions. And, you know, life, in general, isn't back to normal?   Sean Campbell  2:30   Yeah, I mean, Portland's interesting. Oregon, kind of locked down really early. Like, because we were surrounded by California to the south and Washington to the north. Washington had a pretty aggressive policy as a state. And then California just got hit with a lot of cases pretty early. So Oregon kind of followed suit. But that was even before we had a lot of cases. So it kind of kept the overall numbers really, really down here. I mean, and that's not to take away from any tragedies that have happened to families and whatever I mean, any tragedy is, huge, but like, but in terms of like statistics, COVID didn't really hit Oregon that hard compared to the surrounding states. And, and we took a little bit longer to open up same thing, the government here was kind of conservative with kind of its approach overall, I think that worked. All right. And, yeah, I mean, things are, I wouldn't say they're back to normal here. I mean, there's still a fair amount of kind of mask wearing, I think we're only at like 70% vacced. Here, maybe, maybe 60, I can't remember the latest stat. And the other thing that's interesting about Oregon, in particular, where I live is that there's a very kind of Stark divide between the urban area, the state and the rural area, which is extremely rural. So like, you know, you have a very urban core that's kind of well known for being fairly trendy, fairly hip, all that kind of stuff. And then at the same time, you've got another part of the state that is literally cattle ranchers, right, completely different opposite end of the spectrum. You know, probably the closest analogue in the states would be kind of like Austin, Texas versus the rest of Texas. And I'm not trying to say one's right or wrong. I'm just saying we have a pretty big political cultural divide in the state, more so than some and I think that was also one of the things we're still dealing with the COVID. You know, I don't know if you want to call it.  It's funny, I think of a quote from Churchill all the time, when I think of COVID. He said something at the end of the battle of El Alamein, which was in 1942, he said "this isn't the end, it isn't the beginning of the end, but it's perhaps the end of the beginning." And I don't know if it's the end, the beginning of the end of COVID right now, or it's the end of the beginning. I don't really know. And I don't think anybody knows, you know, what the Fall is gonna look like and everything else but right now not seeing a lot of cases, business is getting more and more back to normal people are going back to offices. Lots more people in the streets and in stores and those kinds of things. But that was a little bit like that last summer, too. So, you know, I've been telling my staff, when it comes to like how I think about this, from a business standpoint, I've been randomly saying October 22, which just kind of a made up date. But I basically just say, once we get about six weeks into the fall, and kids are all back in school in the States, because in the States, at least, there's been a little variety there, state by state, whether kids have been able to go back to school, but it's pretty clear in the fall, pretty much every state will have their kids back in school, most people will be back in office buildings. It'll be interesting to see, you know, six weeks into the fall, if we're sitting at 70% backs rates, and, you know, so I, you know, I'm, I'm cautiously optimistic of what will happen in the business community in the fall is what I'm saying. But I'm, I'm, you know, we've been talking about it a lot as it relates to business travel, and when we should get on a plane again, you know, a lot of our corporate clients to larger corporate clients. Most of them aren't really back in the office until the fall, like a lot of move kind of picked Labour Day in the States was falls on the first Monday of September. And so, you know, that seems to be kind of the unofficial day that a lot of these large companies are going to get folks back in the office. But even so, we're going to do in our probably our first business trip as a team, roughly in about three to four weeks just to kind of test the waters. You know, so we'll see, I get a little bit that a sector-specific though, like, from a tech sector standpoint, tech basically was able to work remote faster than everyone else, you know, if you're selling services in the manufacturing sector, y'all might have been in the office a couple months ago, and you're probably on planes a couple months ago. So some of that is unique to kind of who we serve.   Sean Campbell  3:20   And now that you mention about business and tech, let's present people a bit with your background and your story, as a professional entrepreneur, and now CEO of  Cascade. So tell us a bit about you like how you started, you know, in the technical space and how he founded the company. A way back.   Sean Campbell  7:15   Yeah well, I wanted to be a college professor, I didn't necessarily want to be technical. And I didn't necessarily want to own a business. I meet guys all the time, who, since they were two or whatever, maybe they were watching Shark Tank episodes, which is a show in the States, you know, maybe they were doing that. And they've always thought like, they want to be an entrepreneur or whatever. I didn't. I didn't even really want to have any sales responsibilities. My dad was in sales, and he did really hardcore cold calling based selling insurance in the 80s. When it was 100% commission sales. That was my image of it. And I didn't, I didn't really want that. And what happened was, I met a beautiful woman who ended up being my wife and still is, and I didn't want to be a starving college professor, I kind of wanted to provide for us. And she was happy to do it. We always joke she says, I would have followed you to Waterloo, which is Waterloo, Iowa, which is where the PhD programme was going to be that I was going to go to, and so she would have willingly went. But anyway, I left my master's degree where I was teaching. This will date me a little bit, I'm 51, but Windows for Workgroups, and office on like when it used to come on 34 diskettes used to be a stack about this high of little diskettes, you would feed into a computer. And anyway, I started teaching people how to use productivity software, back in the era when like a mouse was new to people. And that was how I got my start, because I still love teaching. And that kind of snowballed into a couple teaching gigs. And then I ended up deciding I wanted to become an independent trainer. Teaching, at that point, networking and databases and programming, and me and two other guys got together and we decided to found a company together so we can kind of co-market the independent training services we were doing. And that slowly snowballs over about four or five years into about a 25 person company that we ended up growing and selling. And then after I sold that company, I took about nine months to a year to kind of decide what I want to do. I even worked for an outfit for a little while, decided I didn't really like that as much. I didn't really want to go work for somebody necessarily. And my one of my two original business partners, Scott Sweigert, we decided we want to found another company. And so we founded a company focused on competitive intelligence research actually in the tech sector because we've been doing a lot of competitive analysis in tech. Kind of taking one technology stack and comparing it to another. And that was the kernel of Cascade Insights. And then Cascade Insights eventually started doing more broader market research based initiatives in tech. So kind of a full gamut of qualitative and quantitative research. And then we've also gone ahead and included some marketing services that we do base off the research we do. And that's now become a company that's that's slightly over 25 people we're in like, 10 different states in the US, because it's all virtual. And, and that's the journey. But if you'd asked me at the start, when I was in college, is I watched the guys that were in business programmes trot off to early classes every morning at 8am, or something like that. And I was a liberal arts major showing up for classes that didn't start till like noon or whatever. I had no dreams whatsoever of being a business owner. It's not like I thought it was a bad idea, I didn't have a problem with it. It's just it wasn't on my radar, I wanted to teach and I wanted to learn, it's kind of a bit of who I am, like, every time I learned something, I want to go teach somebody like just by default, like, I don't know how to stop that, like, if I learn something or read a book, I turn around and want to teach somebody. If I learned something new about fishing, that's a hobby of mine, I want to put six kids in the boat next week that our friends and family and go teach them how to fish. And what I realised is that while the business isn't really just about that, there's a huge component to that to growing a successful business, which is that you have a passion for learning, and that you have a passion for teaching. And you also have a passion for adjusting to what you learn.   Sean Campbell  11:38   That last part, not all business owners have, unfortunately, I think a lot of them kind of get stuck on whatever vision they had for the business originally, or their role in the business or what the business was supposed to do for them. And I've always been able to pivot pretty readily. If I feel like the data, and what I'm learning is showing me we need to make a change. And I just think that's huge. And the other place I think that's helped me a bit is in services firms, you're selling the people that are there. You can wrap around it whatever thing you offer. Sure, whether it's marketing services, or sales services, or PR services or Research Services. But at the end of the day is the people that you're selling. And so those people are trained effectively, and apprentice effectively, then you're going to be really successful. So I don't wanna go too long on all of that. But like, in a weird way, I ended up having a job that gave me a lot of chance to learn and to teach. But I wouldn't have expected that in the beginning. And that's not to say it's all been roses, there's certainly stressful moments of owning a business, there's good years and bad years, there's things that happen. I mean, as a college professor, I wouldn't be responsible for hiring and firing people. You know, that's not always the best joy of your week if you have to let somebody go. But the funny side story on that like not to make light of it. But like, we fortunately haven't had to let a lot of people go over the years. My business partner and I fell into a bad trap of we let a couple people go one year and we had we had the meeting with him to let them go at this nearby coffee shop, which it makes sometimes that'll happen, right? If you have a small office, you wanna to kind of have neutral territory to have that conversation, never really sure how that will go. And we took an employee a couple weeks later said, Why don't we meet you at this coffee shop? And he said, I'm not going to be fired, right? I mean, it only happened twice, but the whole staff and notice that we gone to that one coffee shop twice and let somebody go over like a six month window. And fortunately, again, I can actually count across both businesses, I can probably count on a grand total of two hands, the number of people we've left go, which isn't so bad. I mean, that's at most, you know, one every other year, over 20 years of ownership. So I feel like we've got a reasonably good sense of who to hire but even so that's a tough part of the job. So it's not it's not all teaching and learning but it's incredibly stimulating. I mean, no in a business because there's always something to go solve.   Andrei Tiu  14:18   Sure thing. So in terms of the work that you do right now with Cascade, because I would like to sort of direct the discussion. As we were briefly discussing in terms of our audience, many of them are marketing professionals and marketing managers, leaders in this space. Now, I think it's very interesting for everybody really, right now since we are heading to summer, and it's going to be you know, depending on where you are in the world right now, but some of the countries might actually be more freestyle and everybody going on holidays now that they can. So this can cause a bit of, you know, a bit of a shake up in terms of business or revenue coming into the business. As well as the funnel overall, because it might delay some things. And then marketing, of course, together with sales have to deliver towards the business growth element. So one thing that I wanted us to chat about is the way that you handle and you consult with your clients in terms of building sustainable growth, inbound channels. Looking at the marketing and sales alignment, and then looking at the service businesses, and to have a discussion around, you know, what are the best steps for leaders in the space to do for the summer, or also in general in the post COVID world? To really perform very well.   Sean Campbell  15:43   Summer is an interesting one. I mean, I think for it depends, of course, what kind of services business you're in. If you're in lawn care, or pool maintenance, you know, your summers, like your high season or a buddy of mine does h back repair. So all summer long, he's fixing air conditioners. But for a lot of high end consulting services like ours that are sold to large companies, there is a little bit of a summer siesta of sorts that happens where like these large companies, kind of certain people kind of disappear from the building, and it makes it harder for them to make decisions. There's just not enough people in the building, because of all the vacations and all the time people are out for a critical kind of purchase decision to be made. So, I mean, in short, on that one, I think it has a lot to do with just knowing that's going to happen, filling up your coffers with work beforehand. And then, you know, honestly, having enough cash to ride the wave. So this isn't directly what you asked, I'll get to kind of the marketing strategies in a minute. But I think a lot of service from owners just don't keep enough cash on hand. I think that's, that's the biggest problem I see. You know, one thing our accountant always says is like, you guys keep a lot of cash on hand in the business. And I say, Well, yeah, because I feel we have a responsibility to the employees here. If we have a downturn, we have the ability to basically weather that and not have everybody freak out. And unfortunately, I think a lot of small service firm businesses, the the distance between the company bank account, and the owner's personal bank account isn't far enough. There's a little too much kind of instant transference, when things are going well. And I think you have to be mature enough to watch your business bank account get much, much, much larger than your personal bank account ever has a right to be, and be okay with that. And I've met owners over the years who really struggle with that. The minute that business bank account grows, they feel like they have to kind of reward themselves with some big pull from it. And I would say that's when you really got to go to your accountant, or you've got to go to whoever's doing finance with you, and and let them kind of tell you, when it's a good time to borrow against the equity of that business, not in the literal borrow sense, but to pull money out. And anyway, I think that's a huge thing. I think a lot of service businesses just run habitually cash poor. And that makes them under stress when they run out of things. As far as a marketing strategy goes, though, I think the biggest thing I'd say is have one website. I mean, in a lot of services firms, their websites suck. That is the only way to describe it. And they may suck in a variety of ways. It may be that the messaging is poor, it may be that like they don't have a good acquisition strategy. So the site could capture people well, but they don't have really good SEO, they don't have pay per click, they've never even thought of those terms. Or whatever their writing is somewhat pontificating. That's really common in service firms. Like they write up blog posts and ask their mother and their brother and their uncle and their top three clients "Do you like what I'm writing?" And they go "Yeah, Bob, that's great stuff" And they never asked themselves anything converting off what they have. If you ask most service firms, like how many leads they're generating off their website, you have this interesting dialogue, but always run something like this. You say, hey, how's the website doing for? And they're like, Oh, yeah, it's great. We really like it, you know, tells her story all right. You get any leads off it? Yeah, some of those good leads. No, not always. How many you get a few? Like, what's the view? Oh, a couple of months, right? And they slowly kind of tell you that like the website isn't performing and then they quickly say, oh, but services, it's a relationship business. It should all be referrals. Totally wrong. It's totally wrong, though. It's completely wrong. And I can tell you exactly that. I live I live both sides of it. But go ahead what question you get.    Andrei Tiu  20:00   No, actually, I just wanted to press like, totally agree with you. And what one thing that I want to ask you from your experience, because we also work in a b2b space. And we've found in a number of cases that this was the case. So I'm curious about the feedback from you. Don't you think that this transition, I mean, you know, the whole COVID thing, and then the stress that came with it for many, many businesses, mainly, we usually work a lot with medium sized businesses as a company, I know that you work also with bigger corporates. Would you feel that, for many, this period of time was a time when they had to look back at their sales and marketing and aligning the two and starting to work around that strategy that many of them maybe never really had? And actually question their website and other elements of the business.   Sean Campbell  20:52   Yeah, 100%. I think a lot of these guys, they realised, well, I can't fly to a client site, I can't visit a client the same way, trade shares are dead, at least in the way they used to be. I mean, yes, trade shows and conferences when virtual, but basically, networking died. I know these people that run the conferences and be like, hey, networking still exists virtually, I'm like, it's not the same. I mean, it's not even remotely the same, right. And not to say walking the trade show floor was the most scintillating experience that anyone ever experienced. Right? That can be mind numbing in its own way. But you at least had these opportunities to connect. And I think a lot of business owners woke up and went, Wow. Our marketing needs to do something for us. And, and it's funny, even in our lane, we watched it happen. I won't say which folks, but like, there was this interesting thing where like, in our lane, particularly like in b2b market research, there's a lot of other research firms that had fairly poor web presence and websites, and SEO strategies and pay per click strategies and everything else. And it was fascinating, last probably q4 of last year, but especially q1 of this year, all of a sudden, we started to notice these other research firms popping up next to us in the ad listings, and their SEO strategies are changing, and you go to their website, and then all been refresh. So even in our lane, we noticed that while we'd been a little ahead of everybody, we've been doing a lot of digital work for a long time now. Clearly, these folks woke up and realise, oh, I've got to go spend some time on this. So I think there's definitely an awareness of that. I think there's some execution issues, though, that people still have with it. But I think, for sure, I don't know how, as, even as other sectors, like as a restaurant, I mean, how a restaurant could think their website isn't useful to them after the last year, it just boggles the mind. Right? So I think there's a lot of enhanced emphasis on the web presence, but I'm not so sure everybody's doing it the right way yet.   Andrei Tiu  23:03   Yeah, I think that probably, from a maturity point of view, or actually, you know, just the core understanding of how marketing plays a role in this, probably everybody should just admit the fact that the website is usually the last conversion point. Many, if we talk about b2b businesses. How about content marketing? Because, again, building on what you mentioned, in terms of blogs, and having blogs / copywriting strategies that are not really funded in any way or not particularly following the direction? How do you guys go about helping the clients that you work with? What sort of process that you follow at the moment? If you want, we can bounce ideas, and I can share some of the things that we do.   Sean Campbell  23:51   Yeah, I mean, from a developing content for clients standpoint,  I think the biggest thing is that there's two things, I guess. Are you writing to Google or you're writing to a persona, that's the decision you have to write out in the beginning, because if you're writing to Google, you can write your average listicle post, you can write, top, whatever kind of posts. If you're writing to a persona, though, you might have to sacrifice a little bit of that kind of writing specifically to Google, right? Google isn't a human being. So it's not going to have the same kind of response to an object a piece of content as a person will, so if I'd say the biggest mistake I see our clients try to drive toward when we talk to them about content, are they seem to skip over the persona, which is ironic, because what's the first thing a writer learns about writing? Beyond all the basics, like have a thesis and you know, don't use passive voice all the time and the grammatical constructs you're supposed to say clear of. Write to someone. And what I would say happens in most b2b marketing, and most of our clients marketing before we show up, is they're writing to everyone. They can't for the life of them pick an audience for a piece. If they're writing to the IT director, they're like, but it also has to dress the CFO, and it also has to dress this person. And, and the same thing happens with company sizes. You see, it's very hard sometimes for these kind of committees that create content in large companies to say, Okay, this piece is just going to be targeted at a developer lead, who works inside an enterprise company very quickly, that will be like, Well, what about startups? And what about mid markets? And can we add that and that". Waters it all down, because inherently, people are a little selfish when they read content. They want it to be about them. They're inherently selfish, it's not a bad thing. But they want the content to be about them. And the more it's about them, the more they'll read it. And when you water it down and try to hit every Google keyword, and you try to hit all the different bases and address all your internal audiences and all your stakeholders who want all the content to address all these needs. You have to say: is our goal to address everything? Or is our goal to be effective? And our goal is to be effective, we have to hit a certain persona, and it's really strange. We will have workshops with clients and I will have to get borderline pokey with them. And be like, no, pick a persona. And then they'll all talk for five minutes. And they'll give me seven personas. And I'll say no, pick a persona. And another thing we ask clients, that's super important, that I think everybody should ask their own marketing 100%, is what am I not serving? Meaning, Am I specifically telling myself as I author content, this is the audience this piece is not supposed to address. And it's a little different than numerating them. Because when you say NO to an audience, you should probably make that explicit in the piece. And I think that's really, really hard for marketers to do they always feel like, well, if I leave an audience, and I say no to them, I might lose sales from them. And I would say the opposite is true is that as long as you have the right mix of content, people love the authenticity of you basically saying this isn't for you. Because in their real life, how often do is anybody say that? Right? How often is anybody selling you anything? Say this isn't for you? Right? And so I think if the world did a little more of that content would be trusted more in general, which would be huge, right? And at the same time, I think people would sell more. So like a really good example there from a concrete standpoint is: we were dealing with this client, fairly large ecommerce site of technology products. And I was talking to their Chief Strategy guy, and there's like a bunch of other people on this conference call. And we're talking about this major revamp to their website and all the landing pages, and we got in this place where I said, Okay, so for this thing, who are you going to serve?  And the guy kind of gave me this really long answer. And I said, Okay, let me just try this on for size. Let me play client with you. And I started out and I said. So who do you guys serve? And they're like, enterprise mid market this way, started this way. I said, No, who are you really good at working with? And he's like, Well, I mean, we serve all those? I said, No, I mean, I really want to know, who are you who are working. And at one point, he cut me off, and he says, Are you being difficult? Just for the sake of it? I said, No. I said, this is the way people will read your content, they're looking for you to say, no, they're looking for you to eventually put an edge to what you offer. And the final thing, and this is that if you don't do this, if you don't do this, the only thing that's going to happen is one of the few possible negative outcomes, which are A, the person looks at your competitors website. And your competitor might define what you don't do. Like they've got a you know, kind of comparison chart, or they go hunting the web through third party review sites or through influencer sites trying to figure it out what is it you don't do? And so I think, if I had if I had a nickel to spend and what I would do to fix content marketing, I would have more pieces that say, this isn't for you. And then all along the way. It's saying who it's for. I think that's the hardest thing we struggle with, with clients. And I think it would just make the world a better place on us. If people did more that.   Andrei Tiu  29:51   And now we're looking I think it's a nice moment for us to divert a bit into the customer journey in the b2b space because I know that you guys from working with the Cascade, you guys help a lot businesses in understanding their buyer journey research and then the buyer personas and building up this sort of framework and understanding what their audiences need from them really how to address that best. So, I was wondering if you have good or insightful recent case study that we could discuss about when looking at the way that the customer journey was influenced lately in the b2b space? You know, because ultimately, it's the person that does the purchase. So how are they looking for that specific service that they are after, differently now than they were in the past. And now, we touched a bit on this, when we were discussing about conferences and live events that are not really happening the way that they used to be. Would you have maybe a concrete example that we can discuss on in terms of business that found through research that actually their customer journey changed quite a bit, and that they had to adjust so that they can deliver, but also that they can get the result that they needed from their marketing and sales activities?    Sean Campbell  31:13   Sure, sure. I mean, I would say one of the more perennial things we see is, kind of gets back a little bit to the persona thing, but like they will inevitably target too high for their content. This is, I think, it's a little bit of an ego thing. See this across a lot of buyers journey research we do, right, or a lot of kind of messaging research, the client will say, well, we need to produce a bunch of content that targets the C level, or the vice president level, or like, whatever. And what's interesting is, at the same time, they're telling us that they know that in b2b, there's multiple people involved in the deal, right, depending on what number you look at, some people say there are five people in every b2b purchase, or six people or seven or eight or nine or whatever. Currently, it seems like the number that people have settled on is somewhere around seven to eight, right? So what's interesting, though, is that people will tend to write content to basically the most important person with the biggest title. A lot of times when really, I think if they're thinking about the front part of the buyers journey, the discovery part where that person is like looking for vendors and looking for solutions. It's actually someone probably quite Junior. And if you look at most companies content, it's not targeted at Junior people, right? So if you're a SaaS company, and you offer some kind of productivity solution, or let's make it even a little nerdy, or like, it's like financial auditing and compliance, right, we have somebody who works in that space. Sarbanes Oxley, compliance software and stuff like that. And so they might write a lot of content to the, to the CFO, or the Director of Finance, but ask yourself this question. Is the CFO really going to Google using Google as his therapist and searching for new vendors all day long? No. I mean, everybody uses Google as a therapist, but he's probably not looking for vendors. And so like, everybody that, and I don't mean that in a bad way, but we all turn to Google with odd questions, right, at different points of the day, right? I mean, whether they're business questions or whatever. And a number of years ago, I started just saying, we just use Google as our therapist, right? But you know, the CFO isn't shoving those queries into Google. It's probably like a mainline accounting manager, maybe even a bookkeeper, right? They're the one who's experiencing the day to day pain, at some level, that your solution solving, and even if they're not the ones experiencing the pain, the CFO doesn't have time, at 500 bucks an hour or whatever, they're paid, to go search Google, they're gonna delegate that. So there's this weird air gap where, sales and marketing sit in a room and they say, who's the most important person in the deal? And what they do is they do this weird mapping, where they say, well, the most important person is the person that ultimately signed the check and ultimately signed off on bla bla bla bla bla. But that's not the person who did the discovery. And your content should be written to make that person that's doing the discovery go "yes, I trust you. Giving you to my boss will be a safe decision. You've told me what you do and you don't do, I won't look like an idiot for referring you or bringing you in. And you also even showed me how you can help me, little lonely Junior me, way down in the finance team, you showed out you can help me." And here's the test if people went to almost any website, but they should start with their own, and they asked themselves two questions. Is our content written to the person that we believe is actually shoving the query into Google to find us? My guess is the answer's no. And also they should ask is anywhere in our website are we saying what we don't do? Or who we don't serve? market segment persona, whatever, the answer, that will almost certainly be no. And that junior person really needs to see both, because what's that junior person dealing with predominantly, when they make a recommendation on a vendor? Personal risk. That's what they're dealing with. Their job isn't to ultimately decide on all of what you offer. So it's also interesting, the content you would produce for that person is a little different. Do they need a big huge competitive matrix? Maybe not. Maybe what they need is they need basically an understanding that you will be a good partner, that you will work with them effectively. Yes, you have some comparison points with your competitors that are worthy. And I rarely see anyone, particularly in the services lane, kind of right that way. That makes it clear that we will be kind of safe for you to recommend. We've done this research on this before, there's an outfit I, protect client conferences, I won't say but this was an agile training firm. And they wanted to move up market in their selling, they wanted to sell more to, like VPS of product development, and senior leadership, but they were doing training classes with Junior people. And they didn't really feel like they were getting senior people to come to the training classes. And they were convinced that they had to do this kind of full board direct approach, put a lot of content that the senior people want. And when we interviewed a lot of these Junior people as part of research, they said, honestly, what I really want is the confidence that you won't kind of make it difficult for me what I recommend you. You'll keep me in the loop, you won't run around me right? You won't just forget that I brought you in, you know, you will enhance my career just as much as you enhance my bosses and my grand bosses career. Now, and it's not to say companies don't do this. Sometimes there's somebody who does this really well. There's a software company called Tableau who did this really, really well. They went after kind of - I don't know if you've heard much about Tableau as a product but I'll give a brief flyby if listeners haven't heard it - but everybody knows about Excel and an Excel you can make charts and graphs and visualisations but everybody knows that the charts and graphs and visualisations in Excel are average. Basically, they're not sexy looking right? So Tableau comes along and says, we're going to make really sexy, awesome looking visualisations off your data. But we're not going to go target the guy that runs the Blinky light servers inside the data centre, we're not going to go target him or her and we're not going to go target your boss, we're going to actually go target the person building those charts and graphs. And they want to be seen as a valuable member of the company by building these sexy data visualisations and they want an easy way to do it. And they're struggling to do it in the Leatherman tool of the business world known as Excel, right, that does everything the Swiss Army knife. And so they went after them. And they built communities around this concept. And their marketing was targeted at making these people heroes. And they ended up getting bought by Salesforce for like a tonne of money. And they're really valuable. And there are other companies like this, like I said, but it's it's much more common to wrap this up this little kind of section of like, for these companies to target toward the person they felt was kind of the economic buyer, or the person that was the last most significant title they met in the sales process, versus that person doing discovery. So I would go back and tell this, there's check two things on your site. One, is your content written to the person shoving the queries into Google to find you? If it's not, fixed that. And secondarily, give that person some faith in you that you know what you shouldn't do, by putting something around that on the site and the markets you don't serve and the people you don't serve. I think you'll get a lot more sales in the end. And honestly, you'll probably have more fun writing that content than trying to turn the mind if some random CFO any day, at least that's my opinion.   Andrei Tiu  39:16   Yeah. And also save a tonne of time, in the sales process, because you don't want to spend time on, people that you don't really observe. Yeah, very good insights, totally on board with everything that you did. We've been also as a company, like firsthand through this journey when we first launched and we had to pick our market. And then one thing though, as a startup, I think it's one of the hardest things that you that you can do in the beginning because you know, revenue.   Sean Campbell  39:45   Right, right.    Andrei Tiu  39:46   And you have it there. But once you start being accustomed to it and knowing what you want and what you'd like to serve and what you don't, then I think the journey becomes a bit smoother and trusting that will work out it will usually work out. Super cool. So in terms of your plans for this year, and ways that you work with companies nowadays, ways in which you might be able to maybe help some of the guys tuning in today, who are you guys serving and who you are not?   Sean Campbell  40:18   Yeah, well, let's start with who we're not, that's probably the best way to go it like we work with anybody who makes technology that isn't typically sold in the Best Buy. That's how I used to say it, or like an electronics retailer, or a commerce retailer. We deal with all the b2b technology products that are a little bit more invisible. You know, so like, clients include folks like Amazon Web Services, Microsoft Azure, Google Cloud Platform. We also work with a lot of startups that sell b2b technology, or b2b SaaS. And what we do for them is we'll basically do what I sometimes say are just two things. Although it's a little broader than that, of course. We ask the right questions to the right people. And that's the research side of the business. So we go find the right people, whether that's in a qualitative or quantitative venue, and ask them the right questions so you can move the business forward. So that can be like, buyer persona research, messaging research, brand research, competitive research, those things. And then, on the other side of the business, on the marketing side, we focus on making sure that you're saying the right things to the right people. We don't try to run your pay per click campaign for you, we don't try to do SEO, we don't try to do those things. We're very laser focused on messaging, and then packaging that up in whatever form makes the most sense. So whether that's something written or something video or something animated. And the reason I think both of them work really well together for us as a business, we're spending all this time it's now like your 16, basically, of just staying focused on the needs of b2b technology companies and researching them over and over and over again, and the problems they have and the journey issues and the persona issues and the messaging. And that's just filled us with a lot of really good, interesting best practices, and just even observations at a kind of meta level of how to get messaging right, for b2b audiences. And so, you know, most folks, that's what they'll hire us for is some kind of combination of those two skill sets, sometimes isolated, sometimes it'll just fires for research, or sometimes just marketing. But it's pretty common for somebody to say, we don't know this problem about our market, or we're losing to a competitor or our messaging isn't resonating. Can you help run some research on that? And then when that's done, can you help us fix that messaging and, you know, get our website better, right? It's a messaging framework, help us author some content, get some sales enablement materials out there. And, and it's a fun, it's a fun place to be because there's way too much bad messaging out there. So as much good messaging as we can create, I'm happy with. And, you know, and, and it's nice, it's nice to come back six months later and say, Wow, now you're getting leads, and you weren't getting leads before or now you feel comfortable about what you're saying to the market you didn't before. So that's basically who we are.   Andrei Tiu  43:16   Great stuff. And if people want to find out more about you, or they want to follow you on one core platform, which one would be the platform that you'd like to direct them to? Is it your website? Is it LinkedIn, Facebook, something else?   Sean Campbell  43:31   I just a website, honestly, just go to https://www.cascadeinsights.com/, that's the easiest. And as far as reaching out to me, I'm on various social networks and platforms. But to be honest, I don't always check the messaging from there, I've got plenty to do, the fastest way to get ahold of me is honestly just email me. So that's just sean@cascadeinsights.com.  And one thing I'll add, I'm always happy to talk to entrepreneurs and business owners of any stripe. My company serves certain people so you may work in a sector and my company can help you. Fine. But there's always a certain amount of like collegial conversation that can happen if you're having struggles as a business owner, and it's always helpful to have somebody to kind of talk to you. So if you're out there listening, and you're like, I don't do anything with b2b tech, but I like what he said, I'd love to be able to just chat with him about business. You can email me too. We won't work for you. But I'll talk to you. Happy to do that.   Andrei Tiu  44:32   Cool, guys. So we'll have links to these in the description of this episode, depending on where you're viewing it, but we'll add them everywhere. And until next time, Shawn, it was really a pleasure in the very nice chat today. Looking forward to staying in touch. And for you guys listening, as you already know, if you have certain questions that you'd like myself or Sean to address, or you'd like us to organise something for the future, always reach out to me or to Sean. You have our address in the description as well. So that's hello@marketiu.com, make sure that you write your question and we'll do our best to answer it together or maybe in a future episode, depending on what struggle you're going through. And Sean, again, thank you for the offer to our listeners to get in touch. I think this would be really valuable for somebody that you know, need the hands to know that they can reach out to people like yourself, like us. For basically free hand of help. I think that's great.   Andrei Tiu  45:39   Well, until next time, have an awesome one. Thank you, Sean again, and looking forward to catching up soon.    Sean Campbell  45:44   All right, thanks, man. Take it easy. 

01/07/2021 • 45:26

Join Andrei and our guest on today’s episode, Tyler Kemp, as they will be discussing effective strategies in meeting marketing and sales to grow your B2B business and sales, innovation in the sales technology space, and also about his FIRE formula that helped others scale their marketing.  Tyler Kemp is the CEO of LeadRoll.co, a cutting-edge outbound sales agency that replaces SDRs and guarantees high-ticket sales appointments at scale. He's a sales and marketing powerhouse that's built multiple 7-figure businesses and has helped hundreds of high-ticket sales organizations light up their sales calendar like a Christmas tree. Currently, he works with small businesses, Influencers, and sales/service professionals. He's been helping start-ups, small business and personal brands strategize scaling and growth during quarantine, and he's teaching clients to dominate their brands right now.   Connect with Tyler: LeadRoll.co: https://www.leadroll.co/  Linkedin: https://www.linkedin.com/in/tjkemp    Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript:   Andrei Tiu  0:04     Hello, everybody! This is Andrei, and you are on The Marketing Innovation Podcast Show. Today, our special guest is Tyler Kem, the CEO of LeadRoll.co, a cutting-edge outbound sales agency that replaces SDRs and guarantees high ticket sales appointments at scale. They will discuss effective strategies in meeting marketing and sales to grow your b2b business and sales and innovation in the sales technology space. Tyler is a pleasure to have you on the show. How are you? Let's roll!   Tyler Kemp  3:37      Andrei, thank you so much for having me. I think we're gonna have an action-packed podcast today, a lot of really good stuff to share. I'm pumped to dig into the current state of marketing to sales. If you're listening today, guys, you're probably affected by things like iOS 14, by changes in LinkedIn, their connect request, by Google's third party pixel changes or Facebook's retargeting limitations, all kinds of stuff going on right now, which makes this podcast episode important. Andrei, how would you prefer that we take this?    Andrei Tiu  4:22      I think that we can start by giving people a bit more context around you, around the agency: how it came about and what you guys are doing at the moment. And then we can dive into the strategies and things that we were briefly discussing before the show that I think many of our listeners will hear about some of this stuff for the first time, which makes it exciting. And then also the actionable things that our audience as well as you know, their peers could do in scaling up their sales, marketing activity, the alignment, and overall boost business. Tyler Kemp  4:57      Yeah, get it to grow. I'll give you a quick background on me. If you haven't heard of me or you don't know, kind of the stuff that I've got my hands in. I cut my teeth in sales two decades ago, probably in demand for about 10 years. Started my first business in my early 20s, after some youthful entrepreneurial stuff, and didn't make any money. I had run this little business for like three years and no real money. We made money, we scaled, we did stuff, but we didn't make real money. Having said that, I learned a lot. Took these learnings and went into the mortgage sector residential mortgages. I worked with a single loan officer, and he was originating the loans I was bringing in the business, and I applied a lot of what I learned about scaling, systems, about the true sales process. Together, we were doing 120 million in loan volume annually, growing 20% year over year. I went on from there to teach, and train several (about 20) Top Producing teams that were doing somewhere between 50 and 100 million to get to the next Echelon. From there, I went to become on the Marketing Advisory Board of a $16 billion company before the age of 30. I was in my mid-20s, and I was on a $16 billion companies advisory board. After that, I left that to go into startup space worked with a company, get from 60 grand a month to 200 grand a month, in eight months for x growth radical, really fast. And then launched what is Leadroll. At Leadroll, we specialize in high ticket businesses, were a multi-million dollar organization, and I've built several seven and eight-figure businesses at this point. What we do is: we book high ticket appointments guaranteed for sales teams, we take the place of an SDR and we light up sales teams’ calendars, like a Christmas tree. Now we do specifically work with companies that are either in the US or selling to the US trying to break into the US. If you're listening, you're like: "Holy crap, I gotta work with these guys.". We can best help you if you're trying to enter the US market. Otherwise, a lot of what I'm going to share with you is relevant no matter where you are. Now we've got hundreds of clients, and we are launching ever forward. The future is a little bit tumultuous for a lot of people. There's a lot of questionable things happening in terms of data privacy, in terms of platform changes, in terms of what can you do today to be successful. I think that the changes are targeting small businesses. They want small businesses to shrivel, how are you going to do demand if you don't get some of these things solved. If some of these changes are rendering Facebook ads, for many completely useless or rendering paid ads completely useless or outbound automation that they might have been tinkering with completely useless. Today, I think our time would be well spent to share how you, as a small-medium enterprise business, can solve these problems for yourself, and potentially thrive when your competitors are shrivelling up and dying.   Andrei Tiu  8:58      Let's take it from the umbrella view and talk about how you guys are working with your clients at the moment as an agency from the sales perspective. Here we can kind of debate how that might be or might not be different for the record, for people tuning in. We are a marketing agency as well. So, from the alignment of marketing and sales, mainly from this point, as a sort of external party that comes into the business and helps. Tyler, how are you guys doing it? How do you work with your clients, and what's the relationship there? And then I'd like to dive a bit more and in more detail into the innovation, in the tech space, sales technology, and touchpoints because I think those are insightful and can open eyes for other people.    Tyler Kemp  9:51     Completely. So, our relationship with the client is built on a very simple premise, which is that unless you are deep in the weeds, and unless you have a robust and thorough understanding of a successful sales process, it's going to be very hard to continue to iterate and drive actual results. I think that we've kind of taken our stand against some of the brand awareness mantra in favour of really focusing on sales activity that moves the needle, outbound sales, driving leads, making sure that leads are actually worked and nurtured effectively, things like that. When a client comes to us,  they've probably tried dozens of other agencies in the past that didn't yield the results. They caught into some hype, they thought: "Oh, I need to do this new thing, maybe I need to do a lot of social posting, maybe I need to do whatever.". They are a little disenchanted because they did it, they paid a bunch of money, and then no sales were generated. What they were told as well people know your brand more. So, when they work with us? They work with us because they want to drive revenue. We calculate the math with them. They might tell us: "Well, I want to add 5 million in revenue, in the next six to 12 months.", and we work backwards to figure out what exactly do we need to do to hit that number, in terms of outbound, selling, bringing their solution to market, identifying the prospects, doing all the magic stuff that we do, which we'll get to probably in a second. In the end, delivering massive net profit results to these businesses and allowing them to scale superduper fast. They can scale up, they can scale down way faster than they can scale their internal sales team, way faster than they can scale a team of SDRs. We get probably 10 times the result of that, if not dramatically more, with a fraction of the cost.    Andrei Tiu  12:22     So, before we go into the actual tactics and sales process, and the point that we were discussing just before, let's discuss a bit more about the decision-makers. As I mentioned before, we have several C-level people on the show, many of them maybe we're not yet thinking about going and breaking into the US. Maybe some are already there, but they don't know what's out there and how the US might be different from other markets. Can you tell us a bit about what's different? Why you guys are working primarily with the US so that people can understand what might be different in, what they should do locally if they're not from the US.    Tyler Kemp  13:06     Right. Why should you focus on that market? The first reason is that if you're a UK listener, if you are a listener in countries where you've got some very stringent privacy regulations like GDPR, you have to jump through a lot of hoops to try to figure out who the heck you're supposed to market to, and you have to jump through a lot of hoops to market to them. Now, those hoops are not insurmountable by any means. However, they limit your ability to scale compared to a little bit more liberal policy on b2b sales. There's a very small chance that the US whatever Institute's something like GDPR, and if they did, I doubt it would ever be effective to b2b. Right now there is a massive opportunity because a couple of things are happening. I mentioned at the start of the podcast that there are four particular updates that most all of you, if not all of you are going to feel. We feel it in the US, and those updates are as follows. The first is iOS 14 has given people the option to opt-out of being tracked with their ads. So, that means that someone doing Facebook ads, for example, would have just no analytics on these on their performance. It renders their ads essentially useless for targeting and other purposes as well. The second big update is LinkedIn. If you've been doing LinkedIn automation, and you're using tools out there. There's a lot of tools that do LinkedIn automation. If you're using that stuff, you've probably realized that you're not getting any results right now, and you're getting flagged for sending too many connection requests. LinkedIn is limited. The amount of connections you can send in a day is 100 connection requests a day. Now you can only send 100 in a week, and that's in the best-case scenario. In fact, not only that, I've seen folks limited to about seven, and I've got some team members, even who were just looking at too many profiles and got banned by LinkedIn just for looking at profiles manually, no automation whatsoever, on their profile. LinkedIn is coming down hard, and rendering a lot of that stuff, dead in the water, you can still do like open in mail. But I'm telling you now, that much of that world is about to just die a nasty death. And there's going to be a lot of unhappy banned people very soon if you don't get ahead of it. The next update is, of course, that Google Chrome is eliminating third-party pixels. So, they are consolidating data and making sure that other companies are not able to render other data. That's not Google's pixel stuff. The long and short of it is that it's going to render your ads which is also useless for many people. Finally, the Facebook updates. They used to allow you to track analytics around as many campaigns as you want, as many ad sets as you want, as many ads as you want. Now you're limited to, I believe it's five campaigns and five ad sets that you can track analytics for crazy nuts. Just this week, at least in this recording, they have reduced the timeframe of their pixel from six months to seven days. So, if you've been relying on retargeting, and you're saying: "Oh, I can place a pixel, and that person's in my custom audience, and for the 90 days, six months, and I can continue to advertise to them." that is gone. Seven days, you've got to retarget based on a pixel. All of these things, you better believe that advertisers are in trouble, you better believe small businesses are in trouble, that enterprise is in trouble. We have derived solutions to these problems, and we have the secret keys to the kingdom in the US market specifically, which makes it so that none of that stuff matters. So that is also why the US market is the place to go.   Andrei Tiu  18:40    In marketing defence. Indeed, there have been some changes, and some of them were impactful, and we saw them across the board. From the insider’s perspective, some things are going to be relaunched, and Facebook, and Google, and all these guys are working very much towards being compliant, and actioning the data privacy policies and everything else, but also some things are going to be improving. Being a practitioner in this space and having clients from across the board. We saw some stability over the optical release was only last week, but changes have started to happen since the beginning of the year. Now things are starting to level down a bit more, but I would say that indeed salesmen in the enterprise and medium enterprise space are a very big component of growing a business. The way that we see them, for example, is complementary in the way that marketing will still be very important for branding and for driving relevant traffic, but sales are actually where you can have a personal contact from the first touch. There are some things that Tyler you guys have that are impressive. So, I would like to discuss these. But before we go into the nitty-gritty and sales technology I'd be very keen to go through your closer formula and the steps that you guys follow and advocate to deliver an effective sales result.    Tyler Kemp  20:13     The closure system is our trademarked sales methodology that basically, is what we follow is our thesis for outbound. It's boiled down into just a couple of steps. Every letter in the word CLOSER stands for something closer. The first one is to calculate the potential. What that means is that you really should never start a sales initiative, until you have a very firm grasp of the math. You need to understand that what your goal is, and what exactly you need to do to get to that goal, instead of just trying some marketing thing, throwing money at it, seeing if it gets you money, and hoping for the best. That's not good stewardship of cash. So, knowing your math from the start, is how you can help ensure a hyper profitable unit case on the back end. If you can take all of your data and run the math and you know your numbers and you know, your average statistical benchmarks to measure against, then you know what's possible. If you don't know those numbers, you're just playing a guessing game. The 'O' and the closure system is an omnichannel foundation. It means that your campaigns should be robust enough to reach people in multiple places at once, not just on LinkedIn, not just on email, not just maybe making phone calls, but trying to have a more holistic approach. The other side of this is that you need to have foundational elements in your business that are going to set you up for success. If you don't have these foundational elements, then you're building your campaign on the sand and it's going to the wind and the waves are going to come around and your house is going to sink. One of the main foundational things you need is to solve the spam box. If you don't solve for the spam box, then you are going to get blacklisted, and you are going to have deliverability in a cold email campaign. Every cold email is slowly dying a death, and if you don't know how to extend the life of that email, then you're in a really bad place. To do that, you've got to do a bunch of stuff on the back end, and we do go through it at lead role dot CEO in a presentation on our thesis step by step and what you need to have. But the long and short of it is that you have to know when you're in spam, you got to get yourself out of spam when you get there, you got to warm things up and have back and forth positive conversations to a degree that allows the platforms to understand that you are reputable. If you don't do that, your campaigns might as well not be doing anything at all. The 'S' is your scripts and personalization. So, you need to design your outbound campaigns and your sales messages around a very particular style. The way that you do normal email marketing is not the same as you do cold email marketing. The way that you do outbound is so different from the way that you might write inbound campaigns. The first step there is to write my messages in a way that's going to be relevant and impactful and lead somebody into a meeting when they don't know anything about me. That is a very hard thing to do unless you understand what needs to do. We just have more data than anyone else on how to do it, we learn from that and we make data-driven decisions on the campaign and now we're masters at it. The other thing there is: automation alone is just not enough. If you start automating and you just spray and pray to 1000s of people and you are not tailoring your message to them. You are going to have abysmal results typically, or standard results. Your standard results are an open rate of maybe 20% reply rate maybe,  1% normally, 2% if someone might be further along in that, and of those how many are positive (probably not many), how many books a call (probably not many), how much was your data total crap (probably a lot). Also, if you don't software deliverability, then still total crap. That's why people think cold email doesn't work. We typically see doing what we do somewhere around 0.05% spam rate, almost no spam. We usually see between 70 and 80%, open rate and between 30 and 50%, reply rate, and ice-cold markets with a very high positive reply rate and a very high booking rate. We're reaching out to 1000s of people a month when we're working with clients anyway. It's high volume and high quality. But you have to be hand touchpoints and handwriting, someone, a customized handwritten message, at least in the first line of your email. At least the first line needs to be just for them, and no one else. If you can do that, you can improve your results. The 'E' stands for execution and process mapping. Know what you're going to do, every step of the way, how you're going to handle positive replies, negative replies, neutral replies. How many times you're going to follow up? How many touchpoints you're going to have in total? If you get nonrespondents, if someone wants to book a call, and they don't book a call, what are you going to do about it? If they say they're going to book a call they don't show up. What are you going to do? What are you going to do? That's your process map. Knowing what you're going to have, and then executing on it with precision. Then finally, the 'R' stands for reporting and optimization. Everything needs to be reported. If it's anonymous, it's pretty much useless. You need to know what are the emails. What are phone numbers? What are their contact details? Did they reply to me? Was it a positive, negative or neutral reply? Did they book a call with I'm doing stuff in other platforms trying to tie that back in? Knowing all of your numbers, and using that data to optimize your campaign over time. Take six months, 12 months, build something that is masterfully crafted with data, leading the way to proper split tests, instead of just leaving something and never touching it for years. Those six steps are exactly what's necessary. For a high ticket business to justify a successful campaign and to execute a successful campaign in outbound and generate insane ROI on the back end.   Andrei Tiu  27:47     Can we go a bit back to the execution bit? Step five.   Tyler Kemp  27:52      I forgot the lead list. I skipped 'L'. Let me say, the 'L' in the touchpoints and closure system stands for lead list development. The lead list simply means you can't, if you're relying on outdated, outdated data, you're buying cheap data sources. At one point, we tried that, and we send out emails to bad data, and we were having replies. People saying: "Yeah, I haven't used this email in two years, it was at a company from way long ago. You like, catch up, right?", and ineffective. You have to have really good high quality, accurate data. We're talking zoom info level and above. If you don't, then it's gonna suffer, your deliverability is going to suffer your response rates gonna suffer, you've got to have great leads, and it's also not enough to have firmographic leads, job title, company, size, revenue, industry. That stuff is okay, but you've got to hit 1000s of these people to find some interested and of those, some of them might be qualified to work with you. What you need is intent-based data. You need to know who's actively looking right now, for a solution like yours. Imagine the difference. If you could know the actual name, not the company level, not all intent data is created equal. So company-level intent is useless. You need to know the names, emails, the phone numbers of people actively looking for your solution. If you do this process to those people, instead of just the people who are matching some kind of firmographic filter here are 2 million people that have a CEO title. Then imagine how much more effective your campaigns would be and how much more effective your ad spend would be.  Andrei Tiu  30:10     Come back to these, because I want to talk about the technology beat, and I think here is the place where we'll discuss most of it. In terms of the execution, there are several people that maybe because they are not yet at that stage, where they can work with an agency to outsource the sales element of this and outbound lead generation, they might try to do it themselves or internally. Would you have some best practices, given the fact that more and more companies are using technology and sales technology to automate some of the things that they do and some inboxes might get cluttered, for example, for CEOs that might be targeted by such automated campaigns without the intent data that you mentioned just in bulk? Would you have some up-to-date best practices that people should implement, if they run an advanced strategy themselves, or internally such as: "How many times should they follow up on a sales or sale? How long should the follow-up sequence be in terms of time?    Tyler Kemp  31:18     It's more complicated than that, unfortunately, because doing sales is not typically cheap, right? First, you have to have a reasonably high ticket offer to justify a sales team. Now, if you're a solo practitioner, and it's just you, without a sales team. You are the business. Well, then obviously, you've got to figure out a lot of stuff, and you got to figure out how are you going to do any of this. The truth is that you can't alone, there is no way to do this right. All you can do is kind of take scrappy solutions and scrappy growth hacks and try to piece together the cheapest way to possibly get results, but then you're not going to get enough results, but you might burn more leads than you create. My advice to someone who is in that position, because connections on LinkedIn, as we said, they're done, you're not going to grow that way. You run the risk of getting banned, and they're very serious about that. The best thing you can do is if you're not in six-figure land yet, you need to hustle yourself to more sales, and you got to get yourself out of the service delivery, focus on getting the service delivery that you're doing more taken care of so you can focus on sales, and focus on it yourself when you get to six figures. Then invest in actually getting good data so that you can use it.  Think of it like this: I sell, I could sell and intent data for the US markets somewhere between $1 to $2, a contact. Margin, if you knew that information, how much are you spending to acquire a customer right now? I can guarantee it's more than frickin two bucks. Of course, it's gonna be more than that, because we sell it in batches. But the idea here is that you don't have to figure out how to become an enterprise with your scrappy solutions. You just have to get to the point where you have enough money to reinvest in yourself. If you can have a sales, another commission-only salesperson, or maybe you can afford to pay the salary of a salesperson, that's fine. Then they need what we do, but whether or not you've got that cadence of emails. It's all gonna depend on how you try to do it. Are you buying a cheap list of 100,000 emails from the 90s, that are completely outdated, and don't do you any good, and you try to email them, maybe you're gonna try to blast email them with a tool like MailChimp and get banned from the platform and it doesn't work and goes right to spam. It's gonna do you no good. You cannot hack your way to the top because the platforms are too sophisticated for that they're getting too sophisticated. You can't just use a Lem list and whatever the to try to automate cold emails because you're just burning leads. You buy cheap leads, you send them automation, you're going to burn your domain and you're going to end up on blacklists. It's going to screw you up. Even if you have a burner domain and you do this, you're just wasting a lot of time and effort to try to get results that you could have avoided if you just made a few phone calls to people. Make a few phone calls, do it manually until you can do it right. And once you can do it right, then you buy data and then you still do it manually. Imagine if you made 100 phone calls or sent 100 manual emails to people that were in the market, you think you're going to make a sale, much higher likelihood that you're going to do that. But if you work with us, we're going to send 2000 in a month to these people. Also, we're going to handwrite the messages, we're going to be on the channel, going to make sure that you've got immaculate deliverability. We're going to do the execution correctly, and we're going to report all of the stuff. You want you can afford to work with a company like us, and we're not cheap. People work with us when they have cash, and they're ready to get to that next level millions and millions of revenues what they want to drive. Like $100,000, who would not trade 100,000 for a million all day long? We would all do that, and that's just an example. That's not for the data that's for done for you. Someone wants data. I can sell you data for rates. It's still $1-$2 a contact, but you think to yourself: "What can I do with that data if I'm targeting the US, it's the US only.". Another thing I can do. Well, I don't want to jump the gun on you here, Andrei. If you want to talk about tech, I got some things to talk about there. But to the small business, my best advice is not to take shortcuts. One of the best pieces of advice I've got is to take the long road because it's faster.   Andrei Tiu  36:48     Don't worry! I'm happy to drift away and to focus on the things that are important in our conversation and I think this one is. One thing that I wanted to maybe clarify with you right now because you mentioned it only for the US. As we have listeners from more areas of the world: Would, for example, somebody from Spain or France, who had the data that you own, be able to sell in the US without any issue using that data? Or does it fall into other regulations? As far as you know.   Tyler Kemp  37:20     Yes, they could take our data and sell it to the United States. Let's talk about the data real quick. I know who's in the market for just about everything. I know who's b2c markets, who are buying health insurance. I know who's looking to buy real estate and who's shopping on Zillow, and Trulia, and realtor.com, and how is who's on those websites shopping around, and I know them by name. I can action them a week before they're sold on the Zillow marketplace. I get the data, get it fast. I know them by name, and I know that for a vast majority of people, and it's all legal. I purchase data from all kinds of sources, and then I validate the data through a very robust validation engine, it's checked manually by managed services, and they give us a nose on all the data. For context, we process 100 times more information in a day than Zoominfo does. I process 5 million behaviors a second in my data set. I believe Zoominfo has about 115 million contact records, we have 270 million contact records, about 170 to 200 million of those or have business emails. I've got about 100 million direct-dial phone numbers in my database. That's all data quality and size over here. But the other thing that I have is not an identity graph. That is what I mentioned is helping resolve this personal identity that we've developed over several decades. We've rolled up companies that have had different parts of these machines, and then we built an even better machine. It is decades ahead of anything else out there that I've ever seen. The other thing I can do is I can tell you 30 to 70% at the highest end of the personal identities of your website visitors if they're in the US. Let's just say we're talking to an enterprise company. Maybe they've got 2 million visitors on their website a month. How many of the names of those people do they know, if they're not clients, or they didn't fill out a form? The answer is zero, they know zero of the names. I don't care who you talk to, I network with fortune 100, fortune 500, fortune 1000, and they've kicked the can on this issue. They don't even want to solve, it's too complicated. They don't have all the pieces necessary to get it done. I can provide this level of intelligence to the market in a way that no one else ever has been able to do. And I can do it in an affordable fashion. Now, you'd have to figure out where you're going to invest your capital, but in the end, it's negligible. If I can give you information that's going to turn into revenue. If you're just starting, you're in six figures, you're good. Any less than that, it's gonna be really tough for you, and you need to be able to scale if you're just a one-man shop. Every time you get a sale, you got to work for five years on it. It's going to be a lot harder for you because you can't constantly take on new business. Those two elements have to be in place.   Andrei Tiu      Super! I think most of our audience here is in the six figures, and above. I think that maybe we’re not aware of such opportunities. This might have been an eye-opener for you. Also, discussing the level of analysis that is possible in the US is fascinating, because we don't have that in Europe that much. And I think that it's a great opportunity there for somebody that wants to expand and they're looking for new ways of doing so I mean if you can sell in the US from UK or France or Germany.   Tyler Kemp       Advertising and outbound. That's it. You can do outbound, you can send emails the way that I just showed you with the closer system. You can take the data that we provide you to create lookalike audiences and continue to track forever. We can provide you emails and device ID numbers. So, you have that, you can continue to retarget, you can feed that info back into Facebook, back into Google, and all of the limitations of the privacy policy stuff going on right now and not your privacy. It's not about privacy. It's about the consolidation of power. They're consolidating power, they're not keeping you private. That's all they're doing. They're consolidating who has the information away from small business, but we can put that information back in your hands in a completely compliant way with regulation.   Andrei Tiu      Great stuff. Guys, you have all the links in the description of this episode. Make sure to check them out! Tyler, I know we are getting close to the end of the show. So, trying to draw some action points here, because we discussed a lot, there was a lot of valuable information and actionable information. What would be your advice for somebody that maybe hasn't done a lot of outbound yet or has done some outbound, but maybe they are looking to increase their performance? Where would you say they should be looking at first, maybe you know, this week or the next?   Tyler Kemp      Number one: my best advice to you is don't take shortcuts. It's gonna sabotage you in the end. You got to be careful about buying a bag of goods, don't go cheap. If you're bound by budget, then you have to just put your feet to the pavement and knock on doors. To make phone calls, do whatever you have to do to get to the point where you can invest in yourself. And don't buy the $100 shit. Like you need to invest in actionable stuff. If someone's looking to work with us, you can go to Leadroll.co, learn more about the closure system, even if you're going to do it yourself. I suggest watching these videos because we give away all of our best stuff. We just give it to you. You can take it. You can learn about how to do all of this effectively. And then, when you are ready to take growth seriously. If you want to start running better ads or you want to just do outbound, you can get access to our data. It doesn't exist elsewhere, so if you have that in hand, and no one else has it, and we're just bringing it to market, and not just trying to keep it all for ourselves at this point, then it's going to be a very unique opportunity. But I will say there is a sense of recency here, a sense of acting sooner rather than later. Because the more you wait, the more opportunities will go away. This is something that your competitors just don't have. If you can afford it, I suggest going to Leadroll.co, take a quiz, and we'll get you a price, figure out if we're a good fit for you, and vice versa. It could completely change your life.   Andrei Tiu      Great stuff. Just as an indicator, this will differ a lot because of, its services and managed services. So this will be very dependent on a lot of criteria. But would you have a starting threshold for people to expect when they work with something like your agency?   Tyler Kemp      Yes, we will work with you. There are two options: If you are looking for done for you, on outbound, you can only justify it if you can justify a sales team. Easy way to think about that. If I'm going to hire a BDR business about morale for SDR, then you should look at Leadroll instead. If your lifetime value of a customer is, say 10 to $15,000 or above that can be $1,000 paid over 15 months, could be any combination, then Leadroll will likely be profitable for you, but you have to be able to sell remote, large enough target market for us to find in market behaviors for these people. If you don't fit those criteria, let's just say you're a SaaS company or your eCommerce. Let's say you're listening to this right now and you're from Alibaba, then you want to talk to us because I can tell you who's all shopping for what across the United States. I can tell you who's looking for shoes. I got one guy and he's making $8 million a year with us using our data to sell vacuum parts. We tell him who's in-market looking for vacuum parts. It doesn't have to be complicated. That's the kind of nut stuff that we're talking about here. The low ticket can work as well on the data only or if you're particularly big - 100 million revenue and above, then there are other things that we can do for you that would blow your mind.   Andrei Tiu     So this was falling not in the done for you, but if you just need aggregate data.   Tyler Kemp     Yes. We actually can do done for you with the enterprise as well at a different level. But there's so much you can do with that data. Let's say you've got hundreds of 1000s of clients, and you want to know who's about to churn and go with a competitor. I can tell you that because I know who's looking at their websites.   Andrei Tiu     The personal name and email address. Tyler Kemp      And phone number and everything. You can get in front of that reduce your churn, save yourself millions and millions of revenue. Just because you knew who was looking, I guess it's the best business intelligence out there. You won't find anything like it.   Andrei Tiu      Great stuff. Tyler, this was very insightful. Also, I got to find out some new stuff in terms of the technology out there. And I'll be sure to keep in touch. I think there are a couple of cases that we might be able to work together as well off the show. Guys tuning in, I'm sure we found a lot of new information insight into this. Make sure to check Tyler's website as well. We'll have a link to your profile Tyler as well, in case some people want to personally reach out to you maybe for business or partnerships. I know we have a couple of companies here and a company representative that you guys would be a great solution for them. And yeah, until next time, guys, thank you for tuning in. Thank you for listening. Tyler, thank you for being on the show. Have an amazing day, and looking forward to speaking soon!   Tyler Kemp    Thanks, Andrei. Thanks, guys. Thank you.

20/05/2021 • 46:01

Join Andrei and our guest on today’s episode, Joseph Wilkins, as they will be discussing tricks and hacks to increase the view rate of a marketing or sales video, what makes excellent marketing & sales videos and what septs to take in order to increase the chances of your video content to go viral. Joseph Wilkins founded ProCreative Studios almost 20 years ago where his team produced infomercials, TV commercials and corporate videos. Joseph has directed thousands of campaigns for clients including Google, Linkedin, McDonalds, GoldmanSachs, Chevrolet, Home Depot and other mega brands. As habits shifted from television to online, Joseph launched FunnySalesVideos.com in 2017, where he creates attention-grabbing viral style sales videos that entertain viewers into making an immediate purchase. With two decades experience, hundreds of millions of TV & online views and hundreds of millions of dollars in tracked sales, Joseph has developed 8 simple steps any business can follow to boost online sales.   Connect with Joseph: FunnySalesVideos: https://funnysalesvideos.com/ How To Make a Video Go Viral Podcast: https://www.audible.com/pd/Podcast/B08JJPY549 Linkedin: https://www.linkedin.com/in/wilkinsjoseph/   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript:   Andrei Tiu  0:08   Hello there. This is Andrei, and you are on a new episode of The Market Innovation Podcast Show. Our special guest today is Joseph Wilkins who is the founder of ProCreative Studios, which he's been running for nearly 20 years and FunnySalesVideos.com. Joseph is also a host of the How to Make a Video go Viral Podcast, and today we discuss what makes great marketing and sell videos and hacks for making your content go viral. Joseph, thank you for being on the show. Good morning. How are you? How's the day going?    Joseph Wilkins  0:33   It was bright and early. Good, though. Thank you for having me on the show. I'm excited to chat with you today.   Andrei Tiu  0:40   Excited as well! A very hot topic today, videos, marketing video, sales videos, and how to get as many people as possible to see them. So I think we have a busy agenda. Insightful things I know, you have prepared an overview from your period that infomercial produced overview from your own e-book, which is for free to download if our listeners here would like to get a more in-depth understanding of what we're going to be discussing today. Can you tell us where they can find it, and the link is going to also be in the description of this episode?   Joseph Wilkins 1:15 Sure. So it's a fairly small book packed ebook. It's called ''How to create a funny sales video without hiring us. Eight simple steps anyone can follow" and you can download it at the bottom of our homepage, which is FunnySalesVideos.com.   Andrei Tiu 1:32 Sweet, we'll include a link to that in the description of this episode as well. And very excited, to get into the nitty-gritty. So let's see - let's build a bit of context first for our audience. Tell us who are you, how you start on your journey and what you're up to?   Joseph Wilkins 1:51 Sure. So I started, as you mentioned, in my intro, 20 years ago, I started an agency that was primarily focused on producing television infomercials, short-form TV commercials and corporate sales videos. And our very first project when I started the company, in fact, the client that helped me to start the company, was Little Giant ladders. And within a short period of time that infomercial produced over $200 million in sales, just absolutely mind-blowing. I always like to qualify, we were one of three production companies on that project. But it gave me a taste of the power of video when you create a very well crafted sales message, and then target a larger audience. So we did that for about 15 years. We were an agency that would do creative for television, and also online. We've worked with some of the biggest brands on the planet. I mean, LinkedIn, Google, Chevrolet, Goldman Sachs, McDonald's, but we also worked with a lot of smaller startups. So we were kind of, you know, always a fairly small shop, but we have clients that didn't make us look that small. Anyway, fast forward to about five years ago, we were struggling because we were kind of basing all of our marketing on old technology - television - people don't watch television the same way that they did 20 years ago, when I started the agency, you know, Divo, TV. And then obviously now online streaming has just not completely but almost completely replaced our viewing habits. I don't know about you, but I can't remember the last time I watched live, real broadcast television. And so about five years ago, our clients were saying, how do we get back to how the results that we used to get on television, because production costs weren't getting any lower. airtime costs weren't getting any lower, but the viewership was much, much lower. And so that's when we started to look at agencies like the Harmon brothers and other agencies like them that were doing these entertaining, viral-style sales videos, using humour primarily to entertain viewers into a purchase, or at least entertaining viewers into being aware of new companies and liking new companies and getting online social traction. And it's funny the past 15 years before that when a client will call us up and say 'Hey, we saw this really funny video, we want to do something like that. We would say 'Sorry, we don't do funny. Go contact one of these other companies because we just didn't have the tools the team and the worst thing you can do is try to be funny when you're not. And that's when the Harmon brothers were launching their Harmon Brothers University which is basically where they would take on Students and mentor them and teach them how they did what they did. And after going through their course, we started to see just hugely successful results online compared to what we had been doing previously with your traditional, you know, boring style, benefit-driven, call to action, shove-it-down-the-throat-and-try-to-get-them-to-buy-without-really-giving-them-anything-to-enjoy. And as soon as we went through their training - and I recommend Harmon Brothers University to anyone watching- our first campaign hit 7 million views. To give you some context, in the past 15 years, anytime we tried to launch a campaign online, our biggest grossing views for a video was 100,000 views maybe. And so this just catapulted the results that we're getting. Fast forward to today, our last campaign between two videos has 60 million views. I mean, just absolutely outstanding numbers, and more importantly, millions of dollars in sales. And so basically, what we do now, is we try to position ourselves - we're still a very small shop, and so we have fairly small overhead, but you know, trying to produce these bigger budget productions, or at least the look of the bigger budget production, on a much smaller budget than some of our competitors. But even so, some of our clients still can't afford that. And so that's why we came up with the free ebook. And I love to teach people my eight steps, how any business owner, small or large can try to create these kinds of more entertainment style marketing so that they can see much bigger returns on their ads.    Andrei Tiu  6:52   Super. So is there - before we go into it - is there a certain pattern or a certain type of brands that you thought was more appropriate to this kind of funny video type of advertising than others? The reason why I'm saying this is because for example, from our work with brands in B2B and B2C, and b2b stack and professional services and everything else, you always know it's not a person that purchases that product or that software if we talk B2B. But did you find any brand can apply these principles to a certain extent? Or is there any other context or advice you'd give to people before we go into the actual practice?   Joseph Wilkins  7:35   My standard answer to that anytime the phone rings and a potential client says 'is this really right for our brand?' I always say 'well, is your end customer a human being? You know, do they have a sense of humour? Do they like to smile? Do they like to laugh?' And so the short answer is no, we, it doesn't matter whether you're producing a campaign for a very, very serious B2B audience, or a b2c or even we've done fundraising campaigns. So regardless of what your objective is, the key is you've got to make a relevant story. You can't think of this as let's just go out and be funny. That's one of the last steps, the first step - and we can talk about this later - you've got to identify who is your audience, and what kinds of problems do they have. Then the rest you can create a story around, but as long as you're relevant, you start out with pains that you know, your customers are experiencing them build a story around that it doesn't matter what the current company is, or, frankly, what they've done before. We're all looking to get to disruption, something that's different from what your competitors are doing. And so, you know, I tell everyone, B2B, B2C, serious audience, you know, it doesn't matter. Andrei Tiu 8:58 Super, thank you. Well, then let's dive straight into it. What's the first step? Where do we start?    Joseph Wilkins  9:04 Okay, so the first step, as I said, is research. Brainstorm, discovering who is your customer? What are the things that your customers are experiencing? Where are your customers? And so the more learning you can do - and this doesn't matter, if you're producing a funny sales video or writing copy for your next brochure, you got to understand who is your target audience. The more specific you can get in creating a customer avatar, the better and more successful your campaign is going to be. And I talk more in depth about that in the e-book. The second step is once you've identified your customer avatar - and I'll just mention really quickly: I'm not just talking about you know, are they male? are they female, how old are they? what's their income? those are demographics and that's fine, you need those, but you need to go deeper than that. Psychographics, what keeps them up at night? what are the pains? what's the cost of not doing something and so that you can really understand the mindset of the person that you're talking to. So the next stage is just brainstorming multiple ideas, a lot of people will say 'Well, I don't know where to come up with ideas’, and the first thing that you need to do is create what I call a brain share, which is basically a group of people that are all invested in the success of your project, some of those people should be your customer avatar. So whether that's employees in your company, family, friends, some of those, you probably want to reach out to professional creative writers. If you don't have those on staff, you can find those online from sites like Fiverr and other freelancers. But basically, once you have a group of people, what Ed Catmull, the co-founder of Pixar, in his book, 'Creativity, Inc', calls the brain share, then you just start throwing out multiple ideas, you know, dozens and dozens of crazy ideas in a safe environment, where there's no criticism, there are no wrong answers, because some of the worst ideas can spin off a great idea from somebody else. And so it's really a numbers game. And here, we're all we're talking about is, you know, what's the story about, who's the character in our story? What is the problem that we're trying to solve? and you want to throw it out in creative ways. The more different than what the next person is going to be doing on this timeline or on the YouTube feed or wherever your ad is going, the more different it can be, the better. But again, it has to be relevant. And if you want to see examples of these kinds of videos, again, look at FunnySalesVideos.com, but look at some, you know, go to the Harmon Brothers and go to a lot of these other agencies that produce these really same styles of videos. But it's a numbers game. So throw out as many different crazy ideas as you can. And then you put on your kind of judgement hat and say 'okay, which of these 50 ideas are our top five?' and then really spend some time refining those. And then finally, you got to distil it down to the one. Now you can pick up concepts or little things of the other ideas, but you want to really come up with your one key concept that has a character, that has a problem that's relevant, but an entertaining way to present that problem. Step three is scripting. So there are three different rounds of scripting. The first is the marketing copy. And most businesses have, you know, a marketing writer on staff. But again, if you're a smaller business, there are many, many freelancers that are willing to jump in and be part of your team, fairly affordably. But identify, what are the key selling points, the reasons why your customer buys your product. And one of the best ways to find this is to read a bunch of online reviews about your product or about your competitor’s products. And don't just assume that you know, why your customers are buying. Do the research. Find out. And again, one of the easiest ways to do that is to read lots and lots of customer reviews, dozens and dozens, make lists and figure out what are the most common things people are saying about why they love your products? Or why they love your competitors’ products. Also look for reasons why they don't buy, what are the objections? What are the things that they may be saying after they bought it that they're not crazy about and then first, try to fix those in your business - you can't sell a product with a benefit that doesn't exist. And so sometimes our marketing team will go back to the client and say  'we need to wait a few months, you need to fix this, you need to improve this before we can really launch it because this is what customers are asking for'. But if your competitor has a differentiating advantage that you don't have to figure out ways to overcome those in the sales script. And then you want to go through creating - taking those marketing copy points, and creating a story. So this is where a creative writer would come into the team. And then once you've got your story, and most of the time I tell people we use Donald Miller's story brand structure. So you know, the hero who has a problem, who meets the guy to show them the solution that makes his life better. And again, look at the different videos that are out there and just try to look at those story points of how these videos are taking that problem turning it into a solution and then giving the viewer a very easy way to take you up on an irresistible offer. So the next part is that in the comedy. This is the fun part. And this is the part that I absolutely recommend you don't try to do yourself. Reach out to comedians, to comedy writers, to people who can come onto your team and take that story and make it funny, adding jokes, adding witty lines, adding funny subplots to the story. As long as it doesn't distract you, but you want to find somebody who is experienced in comedy. So go to your local comedy clubs and watch stand up comedians and approach them after the show and ask them, if they'd like to freelance for you on the side, a lot of these comedians work during the evening, but they don't have jobs during the day because they're travelling to the next gig. A lot of online sites, again, like Fiverr have comedy writers. So it's all about numbers - to our scripts will typically go through we'll have five or so comedians that add to the script once the first draft is complete. And it's all about again, throwing out as many good ideas as possible, and then throwing away anything that doesn't add to the story. And that's not genuinely clever, funny. You don't want to be silly, funny, you don't want to be dad-jokes, you want to do something that will make the customer laugh. But also, you know, intelligently advanced the story. So that's, that's step four, step five is the production. And one of the most important parts is picking the right actor to portray your brand character. And so you know, we go through dozens and dozens of auditions, before we find the right character for each video. And to do that just reach out to your local acting agencies. One of the great things about auditioning actors is it doesn't cost a penny. Especially in these days of COVID, most actors are set up with a home studio, kind of like where I am, and they'll do audition tapes virtually. And they'll email them to you. And we'll go through 20-30 audition tapes before we find maybe two or three that we think are a really good fit. And then we'll set up a callback with Zoom just like we're doing right now. And I'll audition them and I'll say 'Okay, that was great, I loved your audition tape. Now, do it faster or do it with this emphasis or think about this' because sometimes doing an audition tape and sending it in is very different than on the day of the shoot, when there's the pressure and the camera and the lights and the strange crew, you want to make sure that your actors can respond to the direction that you're going to give them when they're on set. You also want to make sure that they're good at comedy, right? Timing is everything. So delivering jokes, with the right you know, kind of cadence. And also, you know, speaking fast is a huge thing that we'll talk about in step six. But, you know, make sure that your actor can deliver lines pretty fast because people's attention span just won't stick around if they're slow and have long pauses between sentences. So that's the critical part - getting the right actor. And then obviously, if you have a very small budget, you can shoot these videos yourself. But the benefit, if you hire a professional production team, is that it's going to look different, it's going to look higher production value. And it's going to disrupt better than if you just film it on an iPhone, because all of your competitors, or most of the other videos that people are putting out on Facebook or YouTube, are filmed with your phone. And so if you can look better look different, it's gonna add to the disruption. You also want to make sure that while you're on set filming, you create a fun environment that's not doesn't have stress on it so that your actors feel comfortable to improvise and to add things to the script and just to have fun. A lot of the time, in fact, all of the time, our videos ended up not matching what we wrote. It should always have, additions and fun little, you know, things that happen on set that you just happen to capture on camera. And that won't happen if you're so rigid and structured that you have to stick to that script. Any questions I've got a couple more and then I'll throw it back to you - any questions so far?   Andrei Tiu  19:32   I think it's pretty clear. I was trying to build a sort of practical example in my head and trying to break it down. But basically, one thing that I think it's like an idea that is being carried through is: in order for you to actually be funny and not be cringe or silly, know when to actually look for a professional that can give you that edge rather than you trying to be funny when maybe you're not necessarily a funny person in that sense. I mean, probably you are good at telling jokes. But that's not the same as trying to make a funny video funny.   Joseph Wilkins 20:09 Yes, I would say if there are two places if you are shoestring budget, don't have, you really, really don't have any money. The two places that you should invest in are a good comedy writer and a good actor. Everything else you can kind of get away with, you're still not going to get the kinds of results that hiring the professionals that do it day in and day out, are going to get, but you really want to make sure you get a great writer and a great actor. You can get by without some of the other things, but ultimately, it's down to what do you want your investment to return. And so if you put nothing in, you really can't expect a huge amount out, you can definitely expect better returns than running,  whatever everyone else is running. But if you really want to elevate and, you know, get the kinds of results that I mentioned earlier, millions of views and millions of dollars in sales, it's probably worth investing in to do it, right. But anyone can do it, and anyone can improve what they're already doing with these steps. So really quickly, the next couple of steps. So step six is the editing. And again, I hate to keep saying this, but an editor who understands comedy and has experience in timing, with editing those lines is invaluable. So you can even take some video footage that has been delivered a certain way and in editing, you can improve it, you can speed it up, you can cut it quicker, you can overlap lines. I used to - when we were doing infomercials, we would hire out these focus groups where you know, there'd be this one-way mirror, and we'd be watching what people were reacting to, as they're watching our infomercials. And they had this little dial where they had to turn it to a frowny face happy face. And we would see on these charts after the session was done, we would graph it all out. And we would see the moments where the people were getting bored, or they were getting turned off. And I always imagined them, you know, with a remote control about to change the channel if we don't keep it fast pace edited. And the same is true online. In fact, it's even more true because people have less attention span. So keeping it fast, cutting out the breaths, speeding things up. It's critical that in editing, you really make that pace fast, upbeat, or else you're going to lose people who will get bored. We also edit multiple versions of each video. Our hero version, the main version is typically around three minutes long. Now some people say well, that's way too long. People don't click away from a video because it's long, they click away because they get bored. And so if you've got if you've done these steps, right, it will be way more effective than what you know, some of these other agencies or platforms will recommend these 10 seconds short direct get to the call to action videos. Well, that's good advice. If you're really if you really don't have the creativity to hook someone's attention, and then keep hooking them all the way throughout. Our videos will test shorter versions and longer versions. And almost every time the longer versions will out-perform the shorter versions. Because we've created a connection with the viewer, we've created a character that they relate to. And then when that character delivers the offer, they're way more likely to buy than if you just throw out an offer before they've established that credibility. And so we'll edit, you know, short versions, long versions, we'll edit square versions for Facebook, where we burn the subtitles in will let it longer versions in widescreen format for YouTube and desktop. So it's all about making sure you understand 'well, where is this customer watching this video? What's the best size and format to make sure that they're delivering with the most real estate of that video.' So step seven is and I guess this is kind of where I'll pull back the curtain and reveal the dirty secret that - our videos aren't viral. Organically. The days of creating an organically viral sales video are gone. So years and years ago, it used to be that if you would create a funny video like Dollar Shave Club - is a great example. They just went out and created a funny video put it online and it blew up without spending money to promote it as an ad. Facebook and YouTube have got smart, their algorithms won't promote your ad anymore. If it's selling a product because they know that if you're making money using that platform, they want to get a piece of that. And so nowadays, the goal isn't to make a viral sales video that organically goes viral is to create a video that when you spend $1 on it, you get three, four or five dollars in return. And so you're just going to keep doing that. And that's how these views rack up. Is because it's profitable for companies to continue running that as a paid ad. Any ad that you've seen in the past, you know, 5-10 years that has 10's of millions of views, you pretty much can be 100% positive that those views weren't created organically, they were created from paid ads. But time and time again, where we go into a company and do nothing other than just replace the creative with ads, we see a return on ad spend, double, triple, because the effectiveness of that ad is so much more profitable. That's the goal. It's kind of like creating a vending machine that's full of $100 bills, they cost $20 to use the machine. How many times you're going to use that machine? That's basically the principle here. And so every single time you create something, you want to test it and test it and test it. So in the scripting phase, in the comedy phase, in the auditioning phase, test this on your brain share, on the people that are your customer avatar, and find out does this work for you? Is this funny to you?Don't rely on your own opinion, because your opinion doesn't really matter. It's what the customer's opinion is that really matters. And so continuing to test and then you know, step eight is, again, forget going viral, you will get a big boost in organic shares. But that should kind of be the cherry on the top, not the meat. And so those you know, very, very quickly, those are the eight steps that we use on pretty much every project that we go through. And 20 years of experience going from the results that we use to get to what we're seeing today. I mean, we pretty much don't do any other kinds of video production anymore, because they're just not as effective as when we use these eight steps.   Andrei Tiu  27:14   That was insightful. So let's see, let's try to take a practical example. Or maybe if you have a sort of like a case study in mind, and maybe we can discuss and debate a bit from a marketing and video perspective, as well. So kind of look into the applicability of that ad or that video. And let's try to deflect it into what was done right at which point in time. Because, even from our conversations, a lot of marketing managers or directors or entrepreneurs that want to use video to promote their services, a certain way, depending on the end objective of that, of that video, we'd have, the videos that are used for social media ads that are, let's say driving traffic to the online store, versus the case study type of videos and the company presentation type of videos, which they need to be different. And now with the rise of for example TikTok, I think TikTok could be a great platform that we could bring into the conversation to discuss or the purpose of discussing specifically funny videos. Because I think probably 100% of the brands that we work with, including ourselves, it's hard to know how to make a video on TikTok and be sure it's funny, if that makes sense, if you want it to be funny. So this is a bit going back to your point of hiring professional, funny people that can add that touch to it.   Joseph Wilkins  28:51   Yeah, for sure. And I'll say just a word about TikTok. So typically, what we do is we will launch a campaign and just a quick disclaimer: we're a creative agency, so we don't get involved in the marketing. We take a client from concept through completion of the video, and then we hand it off to another agency. Typically, the client already has an agency, or maybe they have an in house team. So this isn't our wheelhouse, but I can speak to the creative side. Typically what we will do is we'll create the full version of the hero campaign, which is always our highest converting video. But then a lot of people won't buy. The first time they watch they're put into a retargeting funnel, and that's where TikTok and Instagram and shorter form content videos work well for us. So they've seen that first three-minute version, and then because TikTok limits the length of videos, will retarget them with TikTok or will retarget them with Instagram. And so you know, it's a multi-touch process, they may start seeing on YouTube or Facebook with the long-form version, and then they'll get retargeted on TikTok or Instagram or Snapchat or other platforms. So we'll edit those versions just like I was saying earlier, the shorter versions for the retargeting.   Andrei Tiu  30:19   Do you have a recent example in mind of a brand that maybe you work with? And maybe we can talk a bit about that specific brand. I'm inclined to take the discussion into maybe E-commerce if you have a good example in that area. Joseph Wilkins  30:34   Yeah, perfect example, I mentioned them earlier. But True-Earth Eco Strips is one of our latest big case studies. They're a company that sells laundry detergent in strip form, which means that they don't sell e plastic jugs that pollute landfills. And it's a way for people to do their laundry, without having the consumer waste of plastic. And so it's a mission-based company, which, you know, really helps us online, because people love to talk about good mission-based stories. But we basically created a campaign - if you go to FunnySalesVideos.com, it's the two videos at the very top of our page, one of them, I think the numbers need to be updated, but one of them has 30 million views, the other one has 15 million views. And basically, what they did is they took a problem, which is we all have to do laundry but none of us liked the fact that we're wasting all of this plastic, and it's going into our landfills, and it's not being recycled. And so we created a story around a mom, who, who isn't this extremist, but you know, still wants to do her part. And the video just completely blew up. Within two weeks, we had over 11 million views, it had doubled the click-through rate on any video that they've done before. And this was a company that was already doing very, very well with had a very good in-house marketing team. But the results that they were getting back from these kinds of videos was just way more effective than what they'd done before. And like I mentioned now that between those two videos and the retargeting videos, over 60 million views. Now, that was an agent's or a company that had a very good advertising budget. And so obviously, they were spending a lot of money on Facebook, to promote that ad. And to get those kinds of views. I'll contrast that with another company that came to us, it was one man that was doing a very small business that had a tiny marketing budget. And they said 'we know that we can get much better results if we invest some money and hire you guys to produce a video'. And within several months, they doubled their sales based on what they were doing before compared to adding our video into the campaign. And, again, still not breaking the budget, they were doing manageable growth. If they were to dump in 10s of 1000s of views, like our truth company, or sorry, 10s of 1000s of dollars into ads, like our truth client, they just couldn't keep up with that growth. And so you know, regardless of whether you're a small business are a very large business, if you're currently doing advertising that's breaking even, or maybe giving you marginal results, those are the kinds of companies that are going to see the results with this, because it's just elevating you to the next level.    Andrei Tiu  33:54   Super. So you touched on something, and I want to go back to it for a bit. And that is the attention span of the people that are online nowadays because more and more brands are producing more video content because everybody knows it's working better than static. And every platform is promoting it now because of the number of videos being produced, not all of it is good, or a small proportion of it is good. And then I think this also affects the attention span of somebody that is used to seeing a lot of videos. So you need to have that hook already to get people to view more. And one thing that I wanted to discuss with you is insights or if you have hacks that you want to share for increasing the viewer rate of a video like say somebody wants to produce their videos for their ads.   Joseph Wilkins  34:51   You mentioned a keyword and that is “hook”. You have to hook people's attention. So back in the days of doing infomercials, we would say we would do studies and found out that you had 30 seconds to grab someone's attention before they flip the channel. Now in the online world, you have five. You have five seconds before somebody will scroll to the next video. And, in the YouTube world, you have five seconds before you can hit that skip button. We know that 80% of the viewers of our videos aren't going to hear the sound, the sound is going to be off. So not only do I have five seconds, but I also have to make it visually hooking. And so if you look at our videos, and a lot of the other videos that the bigger companies and agencies do, they will put most of their creativity into that first five to 10 seconds, because once you've hooked them in five seconds you can lead them into the story in the first five to 10 seconds. So you've got to throw as much visual curiosity into that first five to 10 seconds as possible. And you've got to back it up with graphics, and you know, text or, you know, just crazy things that people like 'what is going on in this video?' My goal isn't to sell you, my goal is simply to make you turn the sound on and engage with the rest of the video. So that first hook doesn't have to be relevant to the problem or the solution, it just has to get your attention. Then I'm going to start going into the problem that I know you have. This will serve as a second hook to ask you a question: do you have a problem with this or show you the problem in action, so that you connect “Oh, this is something not only is it interesting, but it's relevant to me”. And then basically throughout the rest of the video, it's a process of hook-sales-copy, hook-sales-copy etc., because at any point, if I let my video go longer than 15-20 seconds, without giving you another hook, I know that you're not going to stick around to just listen to sales-copy. And so those hooks could be and most of the time they are jokes. Or they could be an extreme case product demonstration. One that comes to mind is the Harmon brothers did FiberFix a tape, an industrial-strength tape that's strongest than steel. And for their extreme demonstration, they use FiberFix to wrap a roll cage around the car and then throw it off a cliff. I mean, those kinds of crazy demonstrations that will get you to engage and be entertained while you watch. But it's still relevant. I think of “this isn't funny, but I think of the guys that do the, I can't remember what the product is, but they seal up, they cut a boat in half, and then they seal it up with this glue. And then they put it back on the water and it still floats”. So think about crazy ways that your customers would never actually use it this way. But it's so extreme that if it works for that it must work for what you need it for. Or it could just be some visual crazy character. I think of the squatty potty pooping unicorn, you know something that visually you like “I just have to find out what's going on her”'. I mean, so many ideas that are crazy will get shut down by executives. But boring is the worst thing that you can do. So it has to be a mix between still being relevant being on brand not being offensive, we don't want to offend people. But we do want to be disruptive, but be relevant. Continuing to hook people throughout that whole three-minute journey is essential, or you'll lose them.   Andrei Tiu  38:53   Now that you mentioned, it just occurred to me that one of the very popular brands, there's a competitor of one of the brands that we work with - a much bigger company. And in Europe, they have just launched their latest ad like the spring ad, they are doing accessories for home and things like this. The ad has no link or whatsoever with their products is just starting weird, because I remember I watched it until the end because I had no clue what is going on. Was a band and he was in the 60s, like the setup. And then they were playing and people were dancing, and it just carried on in what - it was on TV- and it wasn't like a classical 15 seconds video. It lasted for about a minute I think and it was nothing to do with their products or anything. It was just this party in the 60s with people dancing and whatever. And then at the end, there was like this balloon flying with their brand, but nothing about the promotions that we're running or like the hero products and everything else.   Joseph Wilkins  40:00   Yeah, that kind of stuff, to me, that's a waste of money. We always try to get - once we introduce the product - we repeat as often as we can, and we make it integral to the story. Once we have established the problem, the product becomes the knight in shining armour that writes in to save that character from the problem. And so that's the benefit of these kinds of stories is not only is it entertaining, it's memorable. And the brand is constantly hit on over and over again, so that you remember it, even if you don't buy us, our first goal is to make an immediate purchase. And we see much higher results in doing that. But our second goal is to at least make you like the brand so that the next time you connect with them, you're more likely to purchase.   Andrei Tiu  40:56   Fair point. And what about your podcasts? Now, I know we are preparing for a wrap-up, but I was about to ask you. So I guess, the name says it all also, it's all about creating effective videos. But what are the types of subjects that you guys discuss on the podcast? And maybe some of our people tuning in here could find interest in?   Joseph Wilkins  41:21   If you've liked anything that you've heard, we go way deeper in my podcast. So again, it's How to Make a Video go Viral, you can find it on all of the podcast platforms, it's also on YouTube. But basically, we do is have an eight-episode series, each episode devoted to just one of the steps that I talked about today. But then more importantly, what we love to do is interview business owners that have done this and have got significant results. So we look for businesses that have had company transformational sales results by using these steps. Whether some of these business owners were case studies that we worked with, but we're also going to be interviewing companies that we had nothing to do with them, we would love to learn from them. It's a fairly new podcast, I think there are 12 or so episodes out right now. But as we go, you know, I selfishly want to learn from these other companies that have had the same kinds of successes that we have   Andrei Tiu  42:28   Super, so we'll have a link to your podcast as well in the description of this episode. And now, so the thing is when you've got so many things that it's pretty hard to just wrap them in like, one, but fortunately, so we have the ebook, which is free to download, and you guys can find it in the description of this episode if you want to. I think it's going to make it easy for you to regroup all the ideas and maybe structure a plan for your next marketing video. And in terms of some interesting points that we touched on, and I think would be good to just bring into attention as we wrap up: One thing about videos going viral is that actually, by itself, doesn't happen that much anymore. So they always need to be backed up by advertising budgets and have a strategy of how you want those videos to reach the people that you want to talk to. And then a good video will help you decrease the cost per view and increase the number of organic shares and that extra viral element. And then also in terms of the hooks, and how to think about the storytelling? Oh, no. The first first first thing is to get professional help, mainly on the point that actually makes a difference. So if you want to be funny, get somebody that is a professional, funny person. And then also if you want your video to shine, make sure that you have the equipment, you have a good editor that knows how to play around with that, have a good actor that can increase the perceived image of your brand, just by you know, actually being able to successfully deliver what you want to deliver. And the third point is that of using the intro of the episode, or sorry, the video, so that you get people to turn on the volume and to engage with the other senses and just the viewing of the video so that you can communicate better on the other channels such as audio in this case together with the video use and get them a story longer so that they can be the more solid relationship with your brand and eventually purchase or have a good perception of your brand by the end of this   Joseph Wilkins  45:10   Gal is a pretty good summary.   Andrei Tiu  45:12   Is there anything else that you'd like to add? Now on a closing note?   Joseph Wilkins  45:17   I guess the only thing that I would add is companies need to understand that everything that I've discussed today is only 50% of the equation. The other 50% is making sure that you have a digital marketing strategy or people that understand how and what to do with the click. So once my team or you have created the video that gets the click, what do you then do with the click? to make sure that you don't lose it in the back end. A very well optimised sales funnel with a great offer and great opportunities for upselling cross-selling. And then knowing which platforms to run those ads on. That's also so critical. I can create the best video that we can do but if you don't have somebody who knows what to do with that video, then it's not going to be effective.   Andrei Tiu  46:11   Super good insight, right and now turning cheeky, but I think I know with a marketing company.   Joseph Wilkins  46:19   Yeah, absolutely.   Andrei Tiu  46:21   Yeah, no, joking. But you are straight on point. It's very important. And being able to retarget those people, as you mentioned, it's critical because most people wouldn't buy the first time. And it's very important to deliver on multiple channels over a certain period at a certain frequency so that you can facilitate, actually, and help yourself to drive those sales.   Joseph Wilkins  46:45   You gotta.   Andrei Tiu  46:46   Super, Joseph, thanks so much for being on the show today. I know this was a very early morning for you. So the more appreciate it.   Joseph Wilkins  46:53   No, it's good. It's good. And I just finally thought I'd add if anyone wants to talk to me personally about, other questions that they have, or maybe setting up a time to discuss a campaign for your company, there's a form that you can fill out FunnySalesVideos.com, just scroll right down to the bottom. And I'd be happy to chat with you.   Andrei Tiu  47:13   Perfect. Thanks so much. So guys don't forget, all the links are gonna be in the description of this episode. And if you're watching on YouTube, then in the description of YouTube. And also, just if you're up for it, sometimes people share questions or thoughts with us directly. So you guys, if you want us to maybe reorganise something like this, but discuss a different topic or go in a bit more depth on specific areas, Joseph, depending on how you are with time as well, maybe we can try to organise the second episode where we could get back from the audience. And maybe we can go a bit deeper into actual practical things that might help people ramp up the effectiveness of their marketing videos and sales videos in this case.    Joseph Wilkins  47:59   Sure, I'd love to let's make it happen.   Andrei Tiu  48:01   Super. Well, until next time, guys, thank you all for tuning in today. As always, feel free to reach out to Joseph or me, if you have any feedback or you'd like us to dive a bit deeper or if you have any questions. Hope you found this insightful. I know I did. And Joseph here was a very nice source of insight, being at the core of this for over 20 years now. Joseph, thank you again for being on the show. Looking forward to staying in touch and wishing you all the very best of success going forward.   Joseph Wilkins  48:36   You too. Thanks so much.   Andrei Tiu  48:37   Thanks a lot.

06/05/2021 • 48:55

Join Andrei and our guest on today’s episode, Simon Severino, as they will be discussing strategies for increasing business profitability and productivity, brand consistency, as well as specific marketing strategies that can turn around business performance.  Simon has worked with leading brands like Google, BMW, Crayon, Roche, Deutsche Bahn, but more importantly, he’s fired himself from operations and enjoys now his life and business more than ever. He now helps business owners like you do the same, via One-To-One CEO Coaching. His 274 templates and swipe copies help dozens of teams every week scale faster than ever.   Connect with Simon: Strategy Sprints: https://www.strategysprints.com/  YouTube Channel: https://www.youtube.com/channel/UCnSFgJd0CrsEdQdO21txR2A  Instagram: https://www.instagram.com/strategysprints/  Linkedin: https://www.linkedin.com/in/simonseverino/    Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript: Andrei Tiu  0:08   Hello everyone. This is Andrei and you're on the new episode of the Marketing Innovation Podcast Show. Our special guest for today is Simon Severino, who is an internationally renowned SEO coach and business transformation pro and founder of strategysprings.com. Today, we will discuss strategies for increasing business profitability and productivity, brand consistency, as well as specific marketing strategies that can turn around business performance. Without further ado, Simon, it's a pleasure to have you here on the show. How are you?    Simon Severino  0:54   Hey, Andrei, excited to be here. Hello, Marketing Innovation Podcast Show.   Andrei Tiu  1:00   Hello, hello, hello. I like the energy we started well. It's a lot of interesting things that we can dive into today. And I'm looking forward to it. I know you have a wealth of experience working with CEOs across the world. So, it was really exciting finding out more about your work. What we're going to do is try to take as much as we can in this episode of your insights and knowledge, and apply it to our audience, which is in large proportion CEOs and founders of their businesses, but as well as Marketing Leaders. I feel there's a good synergy between the two subjects. And I think it's a lot of transferable skills and insights that can be brought to the surface. So, if it sounds good to you, let's have some fun.   Simon Severino  1:48   It's tough times, Andrei, right now running a business is hard. It always has been hard, but COVID has accelerated stuff. If you don't work sprinting, now you have a problem. If you don't run your company in a very lean and adaptive way, now you have a double problem. And if you're not built like Lego instead of Duplo, in many small parts that you can recombine quickly, you have a problem. So, it was always tough to run a business. Now it's double tough. Let's share with your audience a couple of things that they can do right now, to get back on track. Because sales are much harder right now, and many of us need to change their offer, according to the new needs of their people, because their life has changed. So, of course, their needs have changed. We cannot do whatever we were doing before. Three habits that I use within my personal life, running a business as a CEO of a global company that works in 114 countries. I have certified Strategy Sprint coaches doing their magic every day with companies that are unicorns and are evaluated at a billion but also with solopreneurs running a one-person marketing agency and one-person SAS startup and one-person consultancy - IT consultancy, a management consultancy. What we help them install now is a system to get the right numbers of what's going on. Because most people don't have their data. They don't have market data. Some people have market research, the big ones have market research. But that's not your data. Because the data of if you say: "Okay, there is this market that can be exploited." Well, that's a theory that's not data because maybe Elon Musk can exploit it, but you don't if you don't have these people right now warm on your email list. So, you just won't get to this market. That's why market research is not helpful. What is helpful is having your data right now. By that I mean how many people were today on your website, how many of them are interested, how many of them are engaged, they're clicking a lot of stuff. So what's the one thing in your system that helps you with one click to connect to them, and to move them forward in the next stage and the next stage. This is the system that we need right now, we need to know who wants something from us, and what's the one button that I click that sends out the right template, the right message so that I can do it at times 100 times today. So that in total we will have around 900 conversations this week, and so next week, we can close five of them. That's the system that we need right now. We call it "the value ladder". I have just posted a video on LinkedIn and YouTube about how we do it. It will be a bit long, but let me tell you the core, the core is a daily habit, the weekly habit, and the monthly habit. Daily habit: How are you spending your time? You're a marketing manager, or you are an entrepreneur who has marketing duties? How are you spending your time? Write it down. So, 6:30 - running eight, breakfasts, 9:00 - LinkedIn, write it down, and you will find that not every hour that you put in, is on the highest leverage point. Maybe wasting 30 minutes on Clubhouse is a high leverage marketing activity for you, or maybe not, I guess not. It is only a high leverage activity. If it builds on everything else marketing, and it creates a conversation that in the next 30 days will become a high ticket client. Does it relate, or does it just create 15 Instagram followers? Then you're wasting your time. These are the examples. We go through the time how are we allocating it then in the evening, I asked myself two questions. So five-minute reflection of the day. Which one task should I give somebody else because they can do it better? The second question: If I would live more intentionally and more freely, what would I do tomorrow? That's my daily habit. If you install this daily habit, you have one foot back in control of this crazy ride that is this year, because, at least, you are in control of your time and you have more intentionality on how you spend your time.   Andrei Tiu  7:00   Good insight. How about the weekly one?   Simon Severino  7:02   Weekly habit: get your numbers, collect your data, your data, not the theoretical data, the benchmarks because as soon as their benchmark, this is all the data. Even if it's currently that doesn't mean that you have access to these people. So, forget market research. Collect your data, what's your data? Collect the main three numbers for marketing of this week, operations of this week, sales of this week. Pick your three but usually marketing numbers. "How many conversations did we start? How many engaged people did we have? This week on our website? How many Subscribe to our newsletter or download the periods?" For example, three numbers and you track these three numbers every seven days. We do it every Friday, in the Friday meeting three weekly numbers. What do we learn? Why do we have 14 more subscribers this week? What happened? Was it a video? Was it a person? Was it the process? What is working? Because we will double down on what's working? What's not working? Because we'll stop doing it. Same with the operations numbers - How many clients did we fulfil this week? How many needs did we completely fulfil? What else do they need? How many of that did we build this week? Sales numbers - How many conversations on the calendar? How many sales called were scheduled on the calendar of our people or sales team or my calendar? How many of them did we convert into a client? How many follow-ups did we do with the ones we didn't convert? Can be three very relevant numbers, very simple to track, you can track them in a spreadsheet, we do it in a spreadsheet in a Google Sheet. Simple as that three numbers. But, every seven days, you collect these numbers, you discuss these numbers, what works - you double down on it, what doesn't work - you stop doing it. Andrei Tiu  9:03   You mentioned also, I'm just driving a bit to go into the monthly habit now. I just get a feel of something that has been very much in conversation amongst us the marketers, which is trying to automate a lot of the communications that we have, and getting people like through that funnel, and trying to deliver the right message at the right time. I feel there's an element of this in what you are saying as well, and I was wondering if you can give us a bit more insight into how you coach your clients to do it. Well, if they already have a bit of that in place. I know you're doing that already because I received your email sequence after reboot. You are on top of it, but I would like to let people know a bit about the insights into what you're proposing.    Simon Severino  10:04   Email is a core of the sale system. Because you know that for a high ticket b2b complex sales, you need eight to 14 touchpoints before you close. Now how to create eight to 14 touchpoints? You cannot fly, you cannot go to conferences, you cannot drink 12 coffees with them. So, what do you do? The email comes in really handy because with a good email, funnel, and we implement this with every single client, a sales time, which was maybe 12 months or six months, you can turn it into 12 days by intensifying the relationship. So you want to build trust, expertise, and curiosity. For us the most important piece is curiosity. So we try to always write only about relevant things very respectful, very relevant, very valuable, never selling, and then always inspiring curiosity. We want to shift to an open curious conversation, says: "Oh, I want to know, let's let's discuss.", and emails as often as possible and as vulnerable as possible. Real stuff I never write: "This is the company speaking to you. This is the CEO speaking to you. It's Simon. Hi, Simon. What's going on right now? My goodness. Did you know this? Oh, my friend Nadeem did a video Do you want to see it?"  That's what I sent out one hour ago. I have a newsprint couch, and he did an amazing video. I'm curious what you say about it. In this video, these seven minutes are gold. This is better than an MBA, just the email I sent today is better than an MBA because it's a full checklist of a full-funnel. Other people would sell this. I just give it away to everybody on my email list. This is how important the people are for me on the email. The email is the heart and centre of everything. That's the only place you can sell in this funky year. Everything is changing all the time the Facebook algorithm will change in June. Google algorithm can change whenever it wants. Clubhouse might not be there in two months from now, because there is enough competition, but your email list will always be there.   Andrei Tiu  12:37    Make it clear for everybody here. We are talking b2b, and also b2b high ticket clients, corporations, and everything, and not only.   Simon Severino  Both b2b and b2c. The video today was about how to apply this for b2c. That's what Nadeem did because he is our SAS and b2c whisperer. I do only b2b, for example, and the same principles apply. It's always a human-to-human conversation. The only difference b2b b2c is that in b2b unit five clients per year in b2c unit 5000. That's the only difference. But you are always hopefully, thinking of one person, whatever you do. When you build a feature, you think of this one person and you care and you do a great job with love. When you write an email, you write to one person. Maybe it goes to 5001 person's, but it's one person you are writing to. Always intimate, it's always personal. So, b2b, b2c is a differentiation but it's not that offer different. If you think from heart to heart, and this is how we should run businesses as entrepreneurs from heart to heart, like you will talk to your kids, to your friends from heart to heart, and something valuable then it's the same b2b or b2c. That was a nice inside bullet. Now let's move to the monthly goal. Because we are Strategy Sprints, so we have to talk about strategy also, but do not spend too much time on strategy. Strategies that, you need just strategizing which means once a month take half an hour and do these two things positioning and mindset. Positioning in this half an hour - with our tools you can do it in half an hour, with other tools I guess you need three days, but you can get our tools at "strategysprints.com/tools", they are open source. So, with our tools half an hour, you think: "Are we selling to the right people? Are we solving the right problem at the right price in the right way?" These are the positioning questions. So, you check your positioning. if it is the case everywhere check, you're done in half an hour here. If not, then you have a one-hour workshop more to go and solve that. The second question is confidence, which is a mindset element: "How confident are we that we are solving these as the best possible solution? Our thing is the best thing that can happen if you have this problem, from one to 100%, how sure are we?" And we need 100% from every single team member, if one says 99% or below, that's what we need to solve next, nothing else matters. But he else will believe in it. There is always a gap between your confidence and what other people believe. Imagine Michael Jordan, of course, he has these kills, but if he goes into the game with just 60% confidence, he can only get across 50% results. That's not enough. At that moment, you need 100%. Because if you are in a sales call, and they ask you: "How you showed it is the right thing for me?", and you are not sure, whatever you say, they will feel it and they will not bite.  You have to be at 100% so that they can get across, let's say 80% or 60%. Because there is always this transfer gap between your confidence, their confidence. Ask yourself this question very truly in the team: "Is this the best solution to that pain? And do we believe 100% in it?". Otherwise, go and improve the product or improve the messaging.   Andrei Tiu  16:56   I feel this goes a bit into what you mentioned at the beginning of our conversation, and everybody actually in business, faces this moment, when there might be a problem that seems to be big, or we don't know where to start solving it from. I feel this would help to deconstruct a bit the issue. For example, if there's a lack of confidence across the team, trying to identify where that comes from, specifically which team member or which issue of each team member, and then trying to work it out bit by bit and reconstructing it again. Because, as you said, some, in the beginning, having like this puzzle that you can be constructed a bit, solve the issues, reconstruct marks stronger in a way.    Simon Severino  17:39   Absolutely. Yes, ask everybody, but when they answer, don't make it a personal issue, don't discuss it about that person, because that person is only the cannery singing the song that is in everybody. That will be a symptom, the person, whoever it is, that is below confidence will be only a symptom. Bring it back on the whole team level on the system level, and everybody owns it. Together, you solve it. That's important.  Andrei Tiu  18:13   Also now, there's another thing that I captured my eye when I was reading through your credentials, and I'm wanting to touch on a bit and that was creating, or maximizing your return on luck. Can you tell us more about that and where the concept has started from as well as you know, like a little bit of how we can take it and apply it within businesses and maybe specifically marketing departments?   Simon Severino  18:38    Jim Collins coined the arrow L, the return on luck, and says that some people just have so much more results from the same resources than others. He started this research, and he said, they execute more. I took it, and I went: "Alright, how can we create a blueprint, a checklist, an applicable piece, so does everybody can execute more? What is it execute more? What does it mean? How you break it down, how can you execute more. The principle is to divide the work into chunks that are so small that they can be built, measured, and reflected upon in seven days. That's the principle of how we build all these templates. The idea of Jim Collins was: there is luck in the world, but it lands on some fields and not on others. How can you prepare the field for luck to land on your field? The idea is simple: If you do just one thing, then it's unlikely that this is a full field, how you create a full field? Well, you try out 50 things, and then one will hit. That's how you do it. The theory is simple, but how you do it in practice. And that's why we created templates that are so small like Lego that you can run 50 experiments in parallel. If you have 50 people, you can do 50 experiments in one week. If you have 25 people, you can do 50 experiments in two weeks, etc. You can do very quick, parallel experiments until you find the one thing that works. That's how you maximize your return on luck.   Andrei Tiu  20:50   Perfect. Again, for the templates, they are for free, and they are on strategysprings.com\templates, right?   Simon Severino  20:59   Tools, strategysprings.com\tools.   Andrei Tiu  21:01   Super! We have a link to that in the description of this episode. Simon, as I know, you are going into a meeting right now and we have to wrap it up. I would like for the people that are on here and would like to find out more about your work as well as. Guys, the templates are for free. So, make sure you head over to this link. I had to look through the website and these and they are helping many If you are not sure about what you're doing now marketing-wise, but also business so, it's always a good chance for you to look from another angle and see where opportunities might lay for you to do better. As Simon said, in these strange times, which continue to happen even one year later from the pandemic started. Simon, if people want to get in touch with you and maybe discuss a bit more their business strategy or things or areas they think you might be able to work together what would be the best way for them to get in touch with you or to find out more about what you are doing with your company? Simon Severino  22:00    I hang out in our Facebook community which is called entrepreneurship in Sprint's you can tag me there with your current sales problems marketing problems, I'm happy to answer there, and otherwise, it's strategysprints.com.   Andrei Tiu  22:17     Perfect. Thank you so much. Simon, it was a pleasure to have you here on the show. Thank you for joining us, and until next time, wishing you all the very best thank you for the insights and words of information. This was helpful. Let's keep in touch. Guys if there's anything that we touched upon, and you'd like us to maybe explore a bit further let us know either myself or Simon and we'll probably try to make it happen, Simon, if you offer for a second round.   Simon Severino  22:46   Always.   Andrei Tiu  22:48    Super, will try to organize. Until next time, guys keep rocking it. Thank you for tuning in today again, Simon, thank you for joining us.   Simon Severino  22:57   Thank you, Andrei. Thank you Marketing Innovation Podcast Show.    Andrei Tiu  23:01   See you next time. Have an awesome one, keep rocking it, and stay safe!

22/04/2021 • 23:19

Join Andrei and our guest on today’s episode, Devin Miller, as they will be discussing trademarks, copyrights, patents, and how to protect your intellectual property as a business. Devin is an entrepreneur, patent and trademark attorney, and an Intellectual Property expert. He specializes in protecting startup and entrepreneurial companies with IP Legal Advice, setting them up for success in their business! In addition to founding and running Miller IP Law, he is the co-founder of several startups including a multi-million dollar startup for wearable glucose monitoring. Devin has worked with the likes of Amazon, Intel, Redhat and Ford.   He is passionate about helping businesses and has the drive to educate and entertain listeners with years of experience as a calm speaker, and veteran podcaster.   Connect with Devin: His podcast; https://podcasts.apple.com/us/podcast/the-inventive-journey/id1499417283  Info: https://podcastconnection.org/devinmiller/  IP Law: https://milleripl.com/  Linkedin: https://www.linkedin.com/in/milleripl/    Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro   Andrei on Linkedin https://www.linkedin.com/in/andreitiu/  Marketiu on Linkedin: https://www.linkedin.com/company/marketiu  Marketiu on Twitter: https://twitter.com/marketiuagency  Marketiu on Instagram: https://www.instagram.com/marketiuagency/  Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript: Andrei Tiu     Welcome to another episode of the Marketing Innovation Podcast Show. This is Andrei. And our special guest for today is Devin Miller, entrepreneur, patent and trademark attorney and intellectual property expert. He specialises in protecting companies without legal advice. And in today's episode, we discuss trademarks, copyrights, patents, and how to protect your intellectual property as a business. Devin, it's a pleasure to have you on the show. How are you? How's the energy? How do they go in? Devin Miller      It's going well, so busy as always, that's the way I like it. So life is good. And I'm happy. So no complaints.   Andrei Tiu     Awesome. Awesome. So where are you tuning in from today?   Devin Miller     So yeah, I'm in the US in Utah, just north of Salt Lake City.   Andrei Tiu      Nice. So in the middle of the day for you, as we, as we record now, really excited. So a lot of interesting stuff that we want to discuss today's, it's the first time that we dig into this subject on the show, and I know it will be very relevant for a lot of people. And everybody I'm sure is going to, you know, leave with some important nuggets of knowledge. And before going straight into the trademarks, and intellectual property subject, let's help people get to know you a bit better because you've done some pretty impressive things in your life. You've also been a serial entrepreneur funding and being involved with a lot of businesses, including the one that you're running at the moment. So tell us a bit about your journey, how you got to where you are today, what got you into this niche?   Devin Miller     Yeah, and that's a long question or a short question to a long answer. But I'll try and keep it reasonably concise. So a bit about myself. I graduated, I got four degrees, which my wife always jokes is three degrees too many. So I got an undergraduate, I got an electrical engineering degree as well as a Mandarin Chinese degree. And then when I was kind of getting towards the end of engineering school, I kind of had two passions when I thought law and intellectual property was fairly interesting. I also loved entrepreneurship and startups in my own business. And so rather than do one, I went off to graduate school and got both a law degree and an MBA degree or Masters of Business Business Administration at the same time. So I grabbed both of those. And then since then, or even while I was in school, and we can happy to dive into a bit of the business I've run but started my first real startup while I was doing the dual degree. And that's still going and still, an active company that which I actively participate in but knowing have done several startups is kind of side hustles and just second-time jobs, as well as pursuing my legal career. So I did work for some of the biggest law firms in the US, Top 100 law firms for some time. And then about three years ago, I kind of had an itch to want to focus on startups and small businesses with my law firm. So started Miller IP law about three years ago, really with a focus: hey, I'd like to provide the same level of quality, the same level of service I did with the big clients when I was at the big firm, but for startups and small businesses, so about three years ago, I leapt started my firm. And then I also take a lot of what was I guess, you know, side hustles. And I always look at side hustles, it's just a second full-time job because I was working as many hours on my side hustles as I was my full-time jobs. I kind of combine all of those and started to integrate into a lot of the different businesses, my pursuits, my time to kind of have those all meshed together. And it's worked out well. And it's been a fun journey. A couple of other fun notes. So I've been married for 13 years, to college sweetheart, I have four kids that are between the ages of five and 10, that sign and then three daughters. And so I've done several, I have my family, I have my religion and my church. And then I have my business. And I've done three or four startups that have a couple of those have been seven and eight figures as well as now Miller IP law. So lots of fun things a lot. It's the things that keep me busy.   Andrei Tiu     Exciting! So at the moment you still run some of the startups, I mean, you know, businesses that started as startups, and then a lot of your focus goes into the IP law. So how is your like, what's your standard, let's say, I mean, I know, two of them will never be the same.    Devin Miller    I'm gonna say every day is if I mean one week, I'll focus a lot more on the IP law, that'll be my predominant focus. Other weeks are on the startups. And so it's every bit is a bit different. I mean, I usually work on any given week, anywhere from on a low week, 50 or 60 hours on highway 80 or 90 hours. So you know, I tend to work plenty of hours and I also try and put a lot of time aside so if I'm not working and with my family and spending time with them, that's kind of my two competing interests. Or you know, two places I spend my time but really, any given week, probably half of my time is on the IP side of the law firm side so about 30-40 hours a week and then half of my time is going to be on the all my startups and kind of running and managing those. And really to be able to juggle all those manage the multiple businesses and that have some great team members, a lot of great people that support me, that allow me to kind of explore and go after all my various endeavours all at the same time.   Andrei Tiu     So, tell us a bit about your work with startups and with businesses with the Miller IP law. How do you help them? What are the most encountered things that come with you when they are looking for this type of advice?    Devin Miller    Yeah, so maybe I'll answer I think one of the questions was just kind of how do we focus or what do we do with startups? One thing is backing up a little bit, and I mentioned a bit as in, you know, I work for a big law firm and they had clients, including I worked with amazon.com, and Intel, and Ford and Red Hat, and other companies. And so those were always wanted. But I always found that I loved working for startups and small businesses because they're the fun ones. They're the ones that have one idea, they don't have the multi-billion or million-dollar, trillion-dollar budgets, or whatever it is, they have a small budget there, they got one thing and they're making go off, and you can have a lot more impact, you can talk with them, strategize with them, work with them. And so that was really what I found is a passion. So then when I started Miller IP law, I said: Okay, when I start a law firm, I want to work with the clients, I find fun and exciting, which are the startups and small businesses, and I want to figure out how to focus my firm so that we can work with those and then help them and so everything that I kind of set up from that point forward is really how to help startups and small businesses to compete at the same level as big businesses. One of the things that we kind of looked at and did one them was, we set it all up on flat fees. It makes it easy to understand the costs. Because one of the biggest gripes with most you know, almost every attorneys, including intellectual property, when people go into them, it feels like it's always a never-ending check. I go in, and from the time I walk in the door, they start the clock going, and every time I asked a question, shoot an email, it can be a five-minute question, and they billed me for half an hour and I always don't know what is going to cost me. And it's always more expensive than what they estimated. So I said: Let's, let's help them figure out, let's do a flat fee. So you know how much our fees including governmental fees, how much all in is going to cost me to do an application or trademark. And that's where we started. And then one of the other things that we looked at was the legal industry. It has is up there with some of the worst customer services or customer service, in the sense that you know, you reach out to an attorney, it takes on average three to five days to hear back. So let's say you reach out on Monday, you send him an email, give him a call, shoot him a text, whatever, you may not hear back till Friday or the following Monday. And that's got to be aggravating as on the client side of: Hey, 'm just trying to get to you, this is important to me, this is an investment, I paid your 1000s of dollars, and I can't even get a hold of you. And so we also took a look at that and said: Okay, what can we do differently? Some 80% of the time, we pick up the phone where you respond to calls right away, or an email right away, we 90% of the time within about 30 minutes. And we have a rule that by end of the day, you have to have responded to all the clients’ emails. And so we kind of took that and a lot of different things. But those are just a couple of examples. And we said okay, how can we make it so a startup and focus on startups and small businesses and make that a better law firm? Now, one of the other questions you hit on is a little bit of you know, if you're now getting into a startup or small business, and you're looking at intellectual property, kind of what are you thinking about? What are the important things? Intellectual property is kind of an umbrella term, and it kind of has three different things in that umbrella which are patents, trademarks, copyrights. So patents go towards an invention something that does something it's a widget, it can be software, hardware, a wearable, anything that has functionality. trademarks are gonna be brands and something that's a brand name. So the name of a company name of a product, a catchphrase, a logo, something of that nature, anything with your brand falls under trademarks and copyrights are going to be on the creative side. So more of: Did you made a book a painting, a sculpture, a movie, a TV show, music, any of those are kind of on the creative side, that's how you protect them. Usually, when they come to my office, the first conversation is, it's kind of what do you need is a business? Are you in the brand? Are you building the world brand new and the next Pepsi? Or coke or Disney or whatever it might be? Are you really building the world's next great widget? You're gonna make the world's best smartphone and make it you know, awesome and better than anything else out there? Or are you gonna write the next you know, Harry Potter or Tom Clancy, or whatever the book is that you like, and you got to figure out what is your value? And then how do you go about protecting it and creating an asset around that? Andrei Tiu     Okay, so one question that popped into my mind, and I know it was I mean, it can be forming an assumption and maybe we can shine some clarity over this. So you know, it's many times in the startup space when you are all in a rush and you just want a large MVP, and you just want to have something out there to test with. And you have a brand name, you probably have a logo and a website and some social media pages, and whatever it is, depending on the business. But I know in some cases, there can be an assumption that once you launch something that is, you know, you are the first ones to launch it, it can be assumed as implicit that you would hold some sort of right upon it, if somebody came and copied it, and launch it as another brand or new technology, for example, or even if it's like a catchphrase or something like that. So what would you say is important and it's not so important for a startup to do before, for example, launching their brand and their website and dispersed assets, that would be like an MVP?   Devin Miller     Yeah, so and I'll probably primarily hit more on patents and trademarks, copyrights are a bit different. But one of the assumptions that are generally wrong is: hey, if I'm the first one to create a brand or create an invention, I'll automatically get it, I'm automatically covered. I don't need to do anything, I'm fine'', right? And the problem is you get in this. So taking trademarks, as a first example, generally, whoever files on a trademark application federally, and is usually the same in most countries, is the first one to acquire those rights. So a lot of times what you'll have is somebody will start a business and say: Okay, we've got the perfect name, and we're going to go spend all these marketing dollars, and we're going to brand it and sometime down the road, we'll get a trademark, but they don't worry about that on the front end. And they go and build a brand. And two, or three or four years later, they say okay, we finally started to build a brand start to get some traction, now let's go and get a trademark. And they'll run into a couple of different things. One is, is that somebody else saw their brand liked it or just happened to be coincidental, came up with the same or similar brand filed on it. And now somebody else owns your brand. So even if you started later, you have some very limited rights and know in your specific geographic location, but they're very limited. And so you're going to be boxed out of balance, you use your brand in most states or most locations because somebody else filed on it first. The other problem you'll get into on brands, is sometimes you think: Oh, I did a quick Google search and I didn't see anybody using this brand, or somebody else was using it, but they're using it a bit differently than how we intend to do. So you start to do that. And then you get a year or two into it, or however long and you find out wait, no they own this brand. Or even worse, as you never even searched out, they're brand new to say: Hey, I'm going to start using this brand, then you come to find out, somebody else owns it. And now you're having to look to rebrand, you're having to go and try and figure out a new brand, let all your customers know which is expensive, or you're trying to go and acquire the other brand if they're even willing to sell it or get a licence from them or any number of things, all of which is much more time costly and expensive, and often is much more difficult. So think of when you look to brands when you want to get started and same with patents is really earlier, the better. Once you know you're going to be building a brand around it, your company is going to be building the next best widget, is going to be building the next best brand, that's what its value is going to be, then you need to invest in protecting that because if the worst-case scenario is somebody else comes along afterwards and grabs that and now you're not even able to use your brand. The other one on the patents side is even more or more difficult. With patents, there's a rule and it's the same in the US and there are different variations in other countries, but generally, is once you put something out in the public, you have a year from which you can go after a patent. So if you put an offer for sale, you put it up on a website, you go to trade shows, you do conferences, webinars, you go and start selling it, whatever it is, you put it out in the public, of you have a year from that time you put out in the public, within which you can file patent you miss that year, open to the public, anybody can do it, it now becomes public domain. And so a lot of times the problem is, is we'll have clients that come in and wait a couple years. They get their MVP, they sell for a couple of years, they say okay, we finally got some traction, we've got some income, we want a patent what we've been doing, and they come in my office and say I just had a curiosity, so how long you've been selling? Oh, I’ve been selling for two or three years and say, you know, that's great, you have a great product business is growing, unfortunately, you're not able to patent it, because you missed that one-year timeframe. The other thing and I'll take a break, but they'll also things you got the one-year timeframe. Another thing with patents is the first file system. The first person to file on a patent, they're going to be the presumptive inventor. So really if, unless you can prove that you're the first inventor, they copied you, they ripped you off, they became aware of your invention, and they mimicked it, that's hard to prove one evolve, even if you can, that's going to be expensive. Unless you can prove that, generally the first person to file is that. Let's say you're in a very competitive market, you are in the and I'll make it up augmented reality virtual reality arena, and there's a whole bunch of things. I'll give you a better one that's competitive as golf clubs. Golf clubs are one of the most patented things in the world. And the reason is, is because you have a lot of rich doctors, you have a lot of rich lawyers that all won’t all think that they can create the next best golf club, they have some expendable income, and they all go and try and get a patent on it just so nothing else. They have bragging rights to tell their friends: Hey, I got my own patented Golf Club. And so you go and try and start a golf club. And let's say there's a whole bunch of people innovating and doing different things with golf clubs. And you happen to come up with an idea that somebody else does. They find you never file on somebody else files on and six months later because it's very competitive. Now you just lost out, now you're not able to pursue, you've just lost your investment. Yeah, I'll do it. So there's a lot of intricacies. The short answer is early as possible, the better. And if you have questions, I'd go and talk to an attorney. So you can get a more specific timeline and strategize.   Andrei Tiu     A question here would be, so this I guess the pattern thing applies mostly to software, as you said, and products. But once you have, or does it apply to service businesses? like can you have a patent on a service type of business? Like I don't know, a web agency or a training agency or something like that?   Devin Miller    So the short answer is, generally no. Going back 10 years ago, they used to kind of have what's called a business method patent, a method of doing business. And they were, they weren't very good patents. And basically, after they went through enough court cases, the pendulum swung, you can technically still get them, they're incredibly difficult to get. So really, for service based businesses, you're not able to, that's where you'd be branded because you're able to get something branding, you know, you do better customer service, you build a reputation. But as far as a patent goes, now, there are a few exceptions as far as service based businesses. Let's say you have web services and part of your services as you're doing: hey, we got we're gonna take some information, we're gonna have AI, we're gonna do data analytics, we're going to figure something out, we're going to do some different weighting of different types of inputs and information. And we're gonna give you the world's best notification. Well, you know, such as a soft SAS company or software service, some of those, they're doing a lot of back end, innovating, creating things that are new, you can capture that software side, or there's other things that make your business innovative, but has to be more on the functional side. So when you're looking at it, basically the standards for patentability, and maybe that's another good way to answer it. When you're thinking: Can I patent something? If it's functional, that has a utility nature to it, if it does something, then the basic three standards are what's called novelty, obviousness and abstraction. So novelty is basically as anybody else ever invented this. If somebody else has already invented it, you can't get a patent on something that's already been invented. Second thing is obvious instances. Well, not one person's not invented this. But if you're gonna take two or more things that are already out there, you're putting them together in an obvious way, you're really not adding anything new. And people in the industry says, Yeah, you could have put those together, you're not really creating anything new. And so, again, if you're just putting a couple of things together in an obvious way, you're not going to be able to get a patent on it. The last thing is the abstraction where, hey, what you can't do is just take something that's been done in people's head pen and paper and put it on a computer, put it on technology, and call it patentable. And that's kind of where you get into a lot of times with the service space industries. And they want to say, hey, well, there's used to be this process that was on pen and paper, I used to do in my head, and I made this quick, you know, software programme that does the exact same thing that I did for me. Then you're gonna say: Well, you can't do that, because other people have been doing it with pen and paper in their hand, it's not really innovative. On the other hand, you're saying: Hey, I used to take this process, it used to take me 10 hours to do and I made a software programme that does all this analytics on this data processing. Now, it takes five minutes to do the same thing and it does it a lot better and more efficient. Those things you can start to patent. So kind of when you're looking at it novelty or exam and invented, obviousness is putting something together in an obvious combination abstraction, are you just simply taking a something that's people done in their head or pen and paper and putting it on a device? Those are things you're looking at as far as patentability.   Andrei Tiu      Okay. And I have just one more question here on patents that I think it's relevant for many of the listeners here, that are probably just funding their business or are in their early days with their startups. How much can a patent contributes to the value of a startup when it gets valued?   Devin Miller    It really depends on where how the startup uses it. It can be very valuable. In some of the seven and eight-figure businesses I mentioned that I've grown, they have a large part of the valuation has been the intellectual property that we've built around our ideas and have grown it in inventions and whatnot. Because we'll go out, we've got licencing deals, we'll sell that. Now, what I don't want people to get is a false sense of security that: Hey, I got a great idea. All I got to do is go get a patent and then people will be knocking down my doors to get a licence, they'll just want to pay me money and money will fall from the sky, which 99% of the time, that's not going to happen. So I don't want people to say all I got to do is get a patent. What you really have to do is kind of do something in the middle where patents can be valuable, but you still have to do the other parts of the business as well. You still have to show market viability, that there's a demand for, the people who are willing to pay for it. You have to actually go out in the marketplace and sell it, you get a small customer base, and then that's when the patents really gain a lot of value. If you can go out and get a startup you get a minimally viable product or MVP or whatever you want to call it, a prototype and you start to go out and sell it. You show that hey, there's a lot of people that will buy this. It works in the marketplace, you can start to build that out. Then your patents become a lot more valuable because when the company comes to acquire you or take a licence or otherwise do an acquisition or a merger, they're gonna say: Okay, we can do a lot of the same things. A lot of times when you have a business that coming to take a licence required and say: Hey, we can do what you're doing, we can do it faster, we can do it cheaper, we can do better. So they're gonna say: Now what's proprietary about you? And you say, well, we have a customer base. Okay, well, that can have some value, you can see some companies you have a huge customer base or a huge client base that gets you value. The other thing they're going to look at is what's proprietary, what do you have protected? What do you have patented and they can't go and people can just come along and copy us because we have patented technology, or we have a brand, that's a very strong brand. And we have very loyal followers, and now we have trademarks on those, so people can just go and simply mimic our branding. And so those are the things. You can get anywhere from it can be worth virtually nothing, if all you do is you think you're gonna go get a patent or a trademark does nothing with it, and people are gonna pay. Not gonna be worth much. On the other hand, you build a company, show market viability, do some of the legwork, then it can be a great asset to the company, they can increase your valuation quite a bit.   Andrei Tiu    There. Okay, and now go into the copyright, like the copyright direction. So I guess this question would apply also to patents. Are businesses or would you recommend businesses to typically register for, for example, in this case, copyright only in the geography they act within? Even if they could, at some point, expand internationally? Or how should they go about it? Let's take a perfect scenario where they are doing this before deciding on the brand. And after, you know, doing the checks and everything?   Devin Miller     You say, if I rephrase your question, it's kind of if you're looking at and kind of wherever you're located, whatever country versus going international, how do you bank that balances to which countries to invest in? If you're saying, well, there's a patent trademark, copyright or whatnot? How do you decide what countries are protected? And is that a fair summary of your question?   Andrei Tiu    Yeah, like, for example, let's say you plan to launch your business in the UK, or somewhere in the US, would you do and you know, you want to expand at some point maybe three, five years down the line in another geography. Would you look at taking the copyright and just securing that from the very beginning or not necessarily, and just doing locally and then expanding. What would be the best approach?   Devin Miller     Copyrights are one of those that are typically easier. You could probably wait until you actually expand into those countries because copyrights have a lot more inherent rights. So if you're the first one to create it, and as long as you can show that you can create it, you have more ownership rights to it. And so with copyrights, you could probably, certainly if you have the budget earlier, the better and copyrights are always the least expensive to file on, so they're usually the easiest to go for. But you could probably hold off until you actually expand to those countries. The opposite is not necessarily true for trademarks or patents. So copyrights, I'd say, yeah, let's say you're waiting to expand into three till three to five years, I'd probably wait till you hit that three to the five-year mark until you actually go in there, file your copyrights and get them. Alternatively on the patent and trademarks, just the opposite. Let's say, and the way I a lot of times on patent and trademarks, we'll approach it is where do you see, where is your biggest marketplace going to be for your company?  Or where's the biggest, where's your clientele? So give me an example. I work with some medical companies or medical product companies, and they look and say: US is our biggest market, US by far spends the most on medical devices, medical services, medical products, and you look at per-capita spending the US is number one, Europe or EU is probably number two, and then a probably whittles down to Asia, maybe Japan. But really, if you're in the medical device company, you're probably saying: If I only have enough money, I'm gonna focus on the US. Give you an example of some of the medical companies are saying 90% of our markets really going to be in the US. Let's focus on the US. Yes, Europe has 10% and we may get there at some point, but if we have to decide where our budget goes, let's go with the US because that's where the bulk of our market is. So when I'm looking at the country, because the problem I get into with a lot of clients, as I say, we're going to go worldwide, we're going to go sell in every place, we're going to be International. And then we say we want to get patents and trademarks in every country out there. And they say, okay, we can do that. But each country is different, it gets expensive, and you have to file in these countries and most of the time, you're not going to get the return on the value you want. So usually you're going to say is taking the medical example, let's say 60% of the US as your population, you're a maybe another 30% and everything else is less than 5% then you're probably gonna say: Our market is 10% Europe and US we'll probably get a patent or trademark there because it makes sense, we're gonna have the bulk of our market there and for that other 10% we're just gonna have to go and compete without a trademark. We'll go and compete without a patent because it doesn't make sense, we're not going to get the return on it. So a lot of the times when you look at whether you should file in your country versus internationally, or which countries you file into, look and see where you project your marketplace to be, who your customers are going to be, where they're going to be located, and then go about protecting it in that area.   Andrei Tiu     Okay. And in terms of the trademarks, again, maybe this would be like a tricky question, at least, it seems tricky to me now thinking about it. And actually, this was something that I had an internal debate with myself when we launched the BCC initially, as well. And I had to, you know, to submit the trademark registration and everything else. In terms of trademarks. So for example, let's take the case of the UK because it's a bit smaller than the US. Let's say you have a business starting out there, and then you have the brand and everything else, you checked everything fine. You can register it as a trademark. Why don't you start selling in other countries as well, let's say you start selling in the US as well. But then somebody, maybe one year down the line, things: hey this is like a very good name and very nice branding. Let's replicate that here. Can they steal your brand if you don't have a trademark in that country? Or how does it go?   Devin Miller     Yeah, the short answer is typical: Yes, they can. That's a problem that you'll have and there are some ways to deal with it, but they’re usually expensive and they usually protracted and it may or may not be a good avenue. But the short answer is Yeah, typically if you are, let's say you start a business and you take all over the UK by storm, you're the number one, we'll say a restaurant, I don't know, a restaurant, you make the world's best hamburgers, you come out with a way that is just better than everyone, you make McDonald's and Burger King looked like nothing. And you've taken over the UK. And then somebody else in the US says: Oh, that's a really good and upcoming name, I'm gonna go and file a trademark on it. They are within their rights to go file it on it, they can typically squat on it, yes, there are some avenues, you may be able to go do it. But generally, it's gonna be hard, and it's gonna be difficult and you're low likelihood of success. So, unfortunately, and that's the same thing. That's what usually a lot of times used to happen with China, if you'd have a lot of companies, they'll say: Hey, we see a lot of companies in the US that are in that are outside the US that are having brands, they are in go file in the US because the US is a huge market. And then when those brands come into the US and want to start expanding their brand, they bump into these Chinese companies. And then all these Chinese companies are getting all the money for filing in the US first. And so generally, that's what I said earlier on, the better because if you get in there and you want to expand into other countries, somebody else owns the rights or the brand to it, they can or they can stop you from using that. Give you another example that is kind of the flip side. You remember the Apple Watch. Pretty well known and a lot of people have Apple watches, and I think they may have overcome now, but when they first launched, everybody thought it was weird. Why didn't they call it the iWatch? Because you have the iPhone, you have those types of things, iTunes, why didn't you call it the iWatch? Well, the problem they ran into is that somebody else trademarks the iWatch in China. And China was a big market for them and so they went into China, and they couldn't negotiate, they couldn't get the rights to it. So they ended up calling it the branding of the Apple Watch for a long period of time. And I don't know if they find eventually acquired and otherwise, it's all done. For the first several years, they call it the Apple Watch, because they didn't have the rights to the iWatch. And so even a big company like apple, because they didn't have the rights in China when they wanted to go release, had run into that same problem. So, unfortunately, as part of the business game, and you have to try and anticipate that and do the best you can. But yeah, if you have somebody else that gets those rights first, generally they're the owners of the rights.   Andrei Tiu     That was insightful. Thanks a lot. And another question that I think it's so on everybody's minds, as they looked into this, is regarding costing. So obviously, there's going to be a difference between national versus international. But typically, what would be an average or some budget for this?    Devin Miller     I'll give you kind of, this is generally and it's, it varies in that and it also varies on your attorney. If you're looking in the US to prepare and file a trademark application, our fees would be flat fees would be about $6,000. If you were to take kind of a range on the very low end, if you were to go with a law firm or attorney do yourself as a different thing, but go with the law for an attorney, you're probably at least $5,000. Most expensive firms can be upwards of 10 or $11,000. And that's to prepare and file it. To get all the way through the process of a patent application probably looking at between 12 to $18,000. All the way through the process is usually spread out over two to three years. On a trademark, you're probably looking, in the US... Ah, sorry, going back to patents, here to say the EU you're probably similar on that cost time or cost. Probably in China, it's a little bit they have a different system so it's gonna be less expensive. You're probably more like 6 to $7,000 for the whole process. Japan is going to be a little more expensive, but they're similar to the US. So generally, if you're to here, kind of the US, the EU or Europe and in Japan, those are going to be similar costs and other countries are going to be or can be a little bit more or less expensive. When you get to trademarks, you're going to look so our flat fees are going to look at about 850 to prepare and file it. To get all the way through the process, you're probably around $1,500 and upwards of $2,000. If you go to other firms that range anywhere from about 1000, to get all the way through the process up to 3 or 4000. So that one's a bit less expensive. Europe's a bit more expensive, I'd usually say about one and a half that Japan is going to be similar to the US, China is going to be similar to the US. So that kind of gives you an idea of trading or copyrights. If you were to file copyright in the US, you're looking at 3- $400 similar throughout most of the rest of the world.   Andrei Tiu    Okay, that's good. Thank you. So do you have any hidden secrets for us or things that probably are not so well known, but you think are relevant for somebody that has not looked at this in-depth?   Devin Miller   I'll dispel one of the biggest myths which drive me nuts, and so I don't know if it's a secret or not. But one of the biggest things, and I hear its variations and it can sometimes its variation with patents, sometimes is with copyrights, sometimes it's with trademarks, and this it goes something like this, I'll use patents as an example. Really, there's a secret way to get a patent. And all you have to do is you write down your invention, all the details, you get some drawings, you put it in a stamped envelope, and you get the date on it, and never open it. And then if anybody wants to come along, you can just go show him the sealed envelope, with the date stamp and you're fine. That drives me nuts because there's no truth to it, you can if you send yourself an envelope as a postmark. And you know and unseal it, guess what, it doesn't help you at all. I mean, I guess it's better than absolutely nothing but only weighs about this much. So really don't plan on that. So that's one of the biggest myths, what I would really tell people, and it's probably not a secret, I don't know, there's a tonne of secrets. But what your best thing is, if you're a startup, your small business or your any size company, really everything for an entrepreneur to be the company is your best thing is to go in, find a good attorney, and then go in and sit down and get a strategy in place. figure out what the timing is what budgets, you're going to looking at what you're going to need, and when you're gonna need it because even for a lot of startups or work with: hey, I get it, I've done it myself, there's always more things to spend money on than money to spend. And so you always you're trying to figure out your budgets and what costs and so you may not be able to afford it all today. But at least sit-down, figure out what your budgets are looking at what the timeframe is you're looking at what you should be doing and get a strategy or a plan in place such that as you go along, as you grow, that you don't miss those opportunities, you don't create issues down the road, or you don't have other drawbacks to that, and then start from there. So that's probably it's not necessarily a secret, because there isn't a whole lot of secrets in the patent world. But those are probably things to consider.   Andrei Tiu      And I have another question that appears in my mind that I think is relevant. So you know, there are companies that launch sub-brands that might not be exactly like the brand, but it's like a small company of the company. Would you say it's better for the trademark to be registered as the entrepreneur to register the trademark? Or is it better for the company to register the trademark?   Devin Miller    I'll give you the general answer. And there's I'm sure there are always exceptions. Generally, I tell people, one of the first things I would do and I always do when I started a company is to get a better form of business to an LLC, an S Corp, a C Corp, and variations in other countries, they call them slightly different names, but form a corporation. And then whenever you do something, do it through the corporation. And the main reason being and for most countries, including the US is, let's say you went and filed a trademark on your own personal name, you started a business on your own personal name, you just did it as your own, you know, as an individual. And you started to let's say, one, you infringe somebody's trademark or their patent, or you had product safety and somebody gets hurt with your product, or they have an allergic reaction. If it's under your personal name, they can come and sue you directly, they can come and go after your house and go after your car your life savings. Whereas if you get a business and you know, an LLC and S Corp, C Corp, whatever, then you have a buffer then let's say the trademark, you get a trademark you didn't know is infringing someone else, you start to use it, you find out you're infringing somebody else, the worst, and it's so can be bad, but the worst they can do is come after the business. They can't come after you personally, they can't come after your life savings or your house or other things. And so I would always put it under the business as a general rule of thumb because that way it gives you the added layer of protection at least for you personally, and then there's the business owns it. The other thing that's nice is when the business owner, the files that they own it is that way if somebody wants to come and acquire the business, they want to invest in it or anything else is a lot less complicated. You know, it's a lot more difficult to sell: Hey, I want to come and acquire the business.  Okay, well, just to let you know all the intellectual property, all the patents and trademarks, I own personally in the business doesn't own it. And so you're gonna have to make, I'm either gonna have to sell it to the business, or that's gonna be having to be part of the deal, you're gonna have to buy those from me separately. And it makes it more complicated. And so usually, it's always easier to put it under the business, both to protect you personally, as well as to allow for making it a cleaner transaction. If somebody wants to get a licence or acquired or otherwise, do something.   Andrei Tiu    What if the business has to close down at some point, don't you lose it or do you transfer it to yourself until you transfer it back to another business? Or?   Devin Miller    It depends on how you shut down the business. Generally, if you go bankrupt, they're going to come after you either way. I mean, and shield all the assets by putting him in all reality, you have a placeholder business and you're running everything with you personally, then you're really personally liable. You can't just go in: Oh, I'll start an LLC. We'll have it all salving, but I'll keep all these things in my personal name. It's going to likely cause it that they're going to come after you personally anyway. And so if you're shutting it down, and you're not bankrupt, you just decide not to do it anymore, you can still transfer those all to you as a person, as an individual. So if it's a matter of shutting it down, you don't want to keep the doors open, you get lose interest, or he's saying, hey, it's not working anymore. If you're not in debt, you're not going bankrupt, it's pretty easy to transfer that to you personally before he shut it down. If you're going bankrupt, and you tried to hide all the assets in your name, personally, instead of the business, they're gonna come after you either way. So really, in that sense, when you say shut down bankrupt, they're gonna come after you, not bankrupt you can transfer to personally.    Andrei Tiu    Okay, super, this was very insightful. So Devin, tell all our listeners here, where can they find you? If they want to have a personal discussion with you maybe for some of their issues or businesses? In which way can you help them? And what would be the best channels for them to reach out to you?   Devin Miller     Yeah, so there are two ways to connect up, if they want to reach out to me directly, they want to grab a schedule, some time to chat, they want to strategize, they want to go through what they're doing. I do a free strategy meeting where they can come we can spend a few minutes, check on what they're going through, and at least devise a bit of a strategy. To do that, just go to strategymeeting.com, then that link that has a calendar links right to my schedule, they can go grab some time. So strategymeeting.com is the easiest way to connect up with me. If they're lucky more just to find out about my law firm in general, more kind of the flat fees, learn a bit about patents and trademarks, and all the other information and kind of go through all that, then they can just go to law with Miller. So Miller's my last name but lawwithMiller.com, and they can find out a lot about the firm and go to the general website. So scratch some time with me specifically - strategymeeting.com, learn about the firm in general, go to lawwithMiller.com.   Andrei Tiu     Super. So guys will have the links to these platforms as well in the description of the episode, as well as in the transcript. So you can find them there as well. Devin, are you up to anything fun or interesting that like our listeners to find out about from you over the next couple of months or this year?   Devin Miller    Oh, lots of things I at least find fun and interesting. I'll give you kind of a semi-personal note. So we just acquired me and my wife have always wanted to kind of life on a farm. So I'm always a small-town person. So I like to live in small towns, I like to be more spread out. And my wife and I have always wanted to live on a bit of a farm and be kind of out in the country. So we just recently acquired 20 acres. And I'm just now planning my orchard, I'm planting 100 trees in the orchard and getting that going. So on a personal note, that's fun and exciting to me over the next probably a year to 18 months I'll be getting my orchard started and planting a whole bunch of fruit trees. Business-wise, I've got a couple of businesses that I'll probably keep to myself for now that haven't launched or aren't publicly available yet. I have a couple of additional businesses that are going to be launching within the next few months that I think you'll find it as exciting as well. So personally and business, I have plenty of fun things like at least things that I find finding sunny or exciting coming up.   Andrei Tiu    Very cool. Man, wishing you the best of luck. It seems like you have everything going on this year. So I'm very happy actually to get a chance to meet, you know, people like you that we can connect and also, you know, that wasn’t so impacted by the pandemic in the way that they were running their lives and managed to get through and be successful while doing it. Regarding today's episode, I think it was great. Thanks so much for the insights. I really found it insightful personally, as well. I think there were a lot of lessons for many of our listeners here. So guys, if you haven't looked at trademarks and copyrights and patents, make sure to have a deeper look into them because they are indeed important. So many of you are looking at the Nexus at some point. You might find these valuable later down the line but also just to protect yourself and be able to sell and expand and scale up. As I mentioned that you'll have the links to Devin’s platforms in the description of this episode. And Devin, thank you so much for your time today this was very fun.   Devin Miller   It’s been fun, it’s been a pleasure thank you for having me on. It was a great conversation.   Andrei Tiu   Thank you for being here. Let’s keep in touch, and meanwhile, wish you an amazing day ahead!   Devin Miller Thank you!

08/04/2021 • 40:49

Join Andrei and our guest on today’s episode, Anastasia Leng, as they will be discussing ways to build better brands at scale in a responsible way, how to make sure that every produced content is meeting the brand’s quality standards, and also top tips on how to take the quality criteria and build technology that automates every piece of content that a brand produces.   Anastasia Leng is the founder & CEO of CreativeX, a technology company that aims to advance creative expression through the clarity of data. CreativeX technology is used globally by Fortune 500 brands like Unilever, Mondelez, Heineken, ABI, and more to help marketers build better global brands by measuring creative efficiency, consistency, impact, and responsibility across all creatives worldwide. Prior to that, Anastasia co-founded Hatch.co, an ecommerce company that was selected as one of Time Magazine’s Top 10 Startups to Watch in New York, one of TimeOut NY's Best New Shopping Sites of 2013, as well as one of the four most innovative retail companies by the National Retail Federation. Prior to Hatch, Anastasia spent 5+ years at Google, working in New Business Development and Product Marketing. She led entrepreneurship efforts in Europe, Africa, & the Middle East and was responsible for early-stage partnerships for Google Voice, Chrome, and Wallet. Anastasia graduated from the University of Pennsylvania with a triple major in Psychology, Sociology, and French. She’s been a nomad all her life and has lived in Bahrain, Vietnam, Hungary, Russia, France, England, and the US. She remains a mediocre tennis player and an aspiring writer.   Connect with Anastasia: Website: https://www.creativex.com/  Anastasia on LinkedIn: https://www.linkedin.com/in/aleng/  Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox Episode transcript: Andrei Tiu   Hello, everybody! This is Andrei. Welcome to another episode of The Marketing Innovation Podcast Show. Our special guest for today is Anastasia Lang, the founder, and CEO of CreativeX, an automating creative excellence platform used by brands to measure creative efficiency, consistency, and impact across all of their image and video content worldwide. Today, we'll discuss the current issues we as marketers face in tracking content effectiveness across channels, measuring brand impact, and how to use data to create better content. So without further ado: Welcome to the show, Anastasia! How are you? Let's do this!   Anastasia Leng      Hi, Andrei! Thank you. I'm excited to be here.    Andrei Tiu    Thank you. So, let's talk a bit about you because you have a very interesting background, you've done a lot of impressive stuff in the past. I like to let you introduce yourself to our audience a bit. So, all of us can get to know you a bit better before diving into the nitty-gritty.   Anastasia Leng      Sure, let's see, where do I start? Well, I started my career in marketing, I spent about six years working in Google first in the marketing team then moved on to do some product and business development work, and then after about six years there, I left Google to start my own company, which was an e-commerce business at the time. We were trying to create a customizable retail experience, and that wasn't working, it was my first experience with starting a company that was ultimately a failed company. But through the process of trying to salvage a business, we started realizing that imagery and video were very important, and we wanted a more data-driven way of understanding it. We started tinkering with some ideas and technologies to make that possible, and that led to the creation of CreativeX. So, out of a failed company came a much more successful one. So, I guess for all the different listeners that are tuning in right now. I've been both an entrepreneur and marketer, I have now fused these two things that I'm doing into one, and I'm an entrepreneur building a company for marketers. Andrei Tiu       Amazing! So, that's such a fun experience.  Before diving into the subject today, which is crazy backs, I think it'd be really interesting to find out a bit about the transition period, and like from the hatch, what you learn from there, and how you got to discover this issue. Then to develop it into product and service, and the platform and the business that exists today. I think it's an insightful journey, and I think it will be relevant for many of the people that are listening to us.   Anastasia Leng      Absolutely. So, we've been building hatch for about two years, and we had been trying to do everything to make it work. Now, the hatch was a marketplace. On one hand, we had sellers or in our case makers. And on the other hand, we had, you know, consumers who were buying the product from the sellers. One of the things that's difficult about building marketplaces is that you have to build two sides simultaneously, you need kind of both sides of the coin to be there for the marketplace to work effectively. What we found is we had no trouble attracting makers or sellers to the side but had a lot of trouble getting buyers to sort of at scale, and as a small company, a lot of the tools that brands use to drive consumer demand and demand generation we simply didn't have because we didn't have a lot of money. And as a startup, you have no resources. And so the insight that led to the creation of CreativeX was: we started looking at trying to understand where do I best consumers come from, the folks who like our product, to engage with our products, etc. We started finding that a lot of them were coming from ve: Instagram, Pinterest, whenever we put imagery on Facebook, and the thing that was tricky for us is we couldn't understand what was it about some images that got our consumers to actually click and come to our site and experience our products, and others that looked very similar to us and to make it I didn't quite have the same consumer reaction. And so we had this problem where we had this company, it wasn't working, when we realized I'm looking at what is working, where all of our traffic is coming from - it's from these visually led platforms. But we couldn't piece two and two together, we couldn't figure out how to make them work. That's where we basically sat down and thought about how we can be more objective here? We were always a very data-driven team. At that point, we're predominantly engineers. So, we were trying to figure out, we hate the fact that we're guessing here. So, how can we put a little bit more data into the process? That's what led to the creation of CreativeX. We ended up doing actually at that time as we took a spreadsheet, we put every single image or video we were using at that time, and for the different columns, we put in binary questions. So, things like: Is our logo, MD Image? Does the CreativeX have a person in it? And we had someone manually at that time go through and essentially put a zero or one, depending on whether that image had that CreativeX attribute. As we were putting that data in and combining it with our other data, we started to see patterns. I think there are probably lots of stories like this. It was our kind of unwillingness, as entrepreneurs and founders at the time to admit that the other business wasn't working and our relentless pursuit of something that would get it to work that got us to where we are today, even though obviously, the business we're running today is very different than the business we were running when we first started this thing.    Andrei Tiu     Okay, so what were the early assumptions or findings? So, you pulled all these data together, and you saw some patterns. What were some of the patterns that you identified, that enabled you to think about it at a bigger scale and think: "Oh, actually, there's gonna be probably more businesses encountering these issues.", and kind of shaping the new business out of the insights that you got from the old one?    Anastasia Leng      Well, I actually can't take much credit for this. Because at this point, we were just trying to make the company work. So the fact that we, all of a sudden had this data, we were seeing patterns, we started making decisions based on this data. So the decision you started making like: "What kind of images should we be creating in the first place?", and "How should we think about our content production?", and "How we photograph things?". We started making decisions in the store that our revenue started going up. So what didn't happen at the time was (this was about the summer of 2015), all of a sudden, the business started doing much better.  We had profitable unit economics, all of a sudden, our growth curves are going up into the rate, and so I went out and started fundraising for the company. Because it was great, we figured it out, we're doing much better, we could sort of competing without having as much money as some better-funded companies. So, I went out and sort of fundraising. Basically, what had happened was that several investors pulled me aside. They took a bit of a deeper look into the company and said: "Well, what's happening here? You know, where's this growth coming from? What are you guys doing?", and I'd explained the methodology that we started applying to the way that we were making an image and video decisions. It was the investors who pointed out that this is a much bigger problem. As a founder, I think the problem you have is sometimes you get tunnel vision. So, I was so focused on our company and our problem, that at that time, I didn't take a step back and think: "Hey, do other people have this problem?". It took other people pointing out to me, and I remember we'd explained to one of the investors that we were talking about what we were doing, and he said: "Every company in my portfolio is struggling with this problem.". That's when sort of the piece of luck came in because at that point we had this company. The stuff that we've been talking about was a bunch of spreadsheets and some ideas, we started automating a bunch of it at that point, but it was still very early, and we had an investor who came and said: "Look, if you want to spin this out into a separate company, I will back you, and I will back the company, but I'm now going to back the e-commerce business.". I remember we received a term sheet, and the term sheet said "new company", because we didn't even have a company name at that time. So, I wish I could tell you that I was the one who sort of saw this, but at that point, I was so focused on sort of saving the existing e-commerce business that it took other people pointing it out to me for me to realize that maybe there is something here. When that happened, and when he suggested that they think this is a bigger problem. I did two things: The first one is I went back to the team and I said: "Look, this is what's happening. It doesn't look like we're going to be able to fundraise for this e-commerce business. But we have a couple of people interested in this sort of side hustle we've got going on. How do you feel about this as a team, and at that point, we were predominantly a team of engineers?" The engineering team said that this is much more interesting. This is a much more interesting problem for us to solve. But because we'd had this experience, the last thing I wanted to do was jump into another business without really thinking it through. So, the thing that we did was: I pinged as many marketers as I knew, and said: "Hey, here's some stuff we've been experimenting with. What do you think? Is this valuable?". The response we got was: "Let us know when you launch a beta because we want to sign up. That was the first time, we’re sort of a light bulb went off because we received various strong reactions to this idea, which made us comfortable as a team that if we were to go down this track, there probably is an interesting product that could be built.   Andrei Tiu      Okay, so you were faced with the decision of you worked for this much time on these businesses becoming profitable. Many entrepreneurs find themselves in this hassle of getting something up and running, it starts to work, you start making some money out of it, even if it's not enough, and then it's very hard to let it go for another opportunity, even if that other opportunity might be a more scalable one, or so on. So, my two questions here, one of them was: How big was the business in terms of profits or revenue when you had to leave it for this other one, just for the people that are maybe in the same situations to see that they're not alone? If something like this comes along? Sometimes you have to leap of faith, and trust that it's gonna go well. The other one was: Did you have to completely give it up? Or you start you feel around it?   Anastasia Leng      Yeah. So, I can't even remember the numbers at this point, because it's been so long. I think maybe in gross merchandise value we're making a couple of $100,000 a year. It didn’t sort of massive, I would say probably about half a million a year is what we were pulling in terms of GMV. The difficult thing was that e-commerce is tough as space because the margins are very low. So even if you're transacting half a million dollars a year (which again, is not even sort of a gigantic amount) the amount that you get to take back as a company to reinvest back into growth, and all of that is very small, much smaller than that. What was becoming very clear to us at that point in the journey is, we could run the business profitably, but not if we wanted to be a huge business. It felt like the business we created was really a lifestyle business, and that's all well and good, and I think there's a lot of value to building profitable and great lifestyle businesses, but it's just not what we wanted at the time. So when we all sat down as a team, and again, a lot of what our team that early team had in common is, we were a lot of big company conference. Meaning that a lot of us were people who had every intention to leave big, comfortable jobs, to go do something. And what we wanted to do is we wanted to build a rocket ship that could come in the common Silicon Valley. We want to do something that would grow fast, and that would scale, and that would be used by millions, if not billions, of people. What we realized with hatch was that we built a business, and it was a decent business, but it was never going to scale the way that we wanted. I think the other thing that worried us was that if we were to invest in that business and grow it, we could never do it without significant capital at every stage, because of the margins and sort of dynamics of the commerce business. We have this decision to make around and at the time that we started thinking about creating what is now CreativeX, we also thought about sort of selling the company and going in and working somewhere larger that focused on a similar issue, but ultimately felt like we were much more excited about what we have stumbled upon. Now, we did keep the site running to your question. We kept it running for about maybe two years after we stopped working on it, and it paid for itself, it covered all of its costs. But then when creative EQ started to take off, we felt that it was just a distraction. I'm one of those people that need to focus. For example, when I sit down to work, I need to clear my desk before I do something very big because I need clarity and focus, and the hatch was becoming the sort of thing in the rearview mirror that was starting to bother me a little bit just because it's still required a little love and maintenance. Eventually, we shut it down. I think we sold off some of the assets and we reinvested it back into CreativeX.    Andrei Tiu      Okay, super! So let's go into the subject. That is our discussion today, then this was very insightful, I think it helped us all get more context around how CreativeX came about. In the first, in beta or when you first started to put it together and maybe get it out to the first marketers to test. What was the main so the main problem that you were solving? Where was it coming into the marketing stack or marketing tech stack? How are people using it?   Anastasia Leng     Yeah, it's funny. All these questions are making me kind of think back to how we felt at the time when all of this was happening. We did launch a beta in about 2017 we spent about a year building the underlying technology, and a lot of the assumptions mean the beta, we're feeling, frankly, very wrong. The assumption we made for the beta was the assumption that catalyzes the creation of creative x, which is that if we could marry creative data with performance data, we could offer marketers insights about what are the creative attributes that perform better than others from a digital performance point of view. So, we were essentially doing with the beta was it plugged into several social media platforms, it analyzed their imagery for hundreds of 1000s of visual cues, right colors, whether or not it had people, dogs, cats, like tons and tons of visual information. Then they could go in and essentially see if there is any performance difference between images that had dogs versus images of cats, images that have people versus images that didn't have people. So provided them this way of understanding a little bit more what was working in those in those images and what wasn't. That was, again, kind of what led to the insight that led to the creation of CreativeX. It felt like a logical step for us to take. But, when we got that beta into the market, what we saw was, it didn't work. There were a couple of reasons why that beta didn't work. The first reason, and then probably really the most important one was, fundamentally, this is not how creativity works. If I tell you that having dogs in your images, or having citrus or lemon in your photos, increases, click-through rate by a little bit. It's a fun insight, and it's cool to know. But ultimately, you're not going to put a dog or a lemon in every image. That is not how things work. And so what we realized was at that time, while there's a lot of value to helping brands be more data-driven, we needed to provide that data at the right level because we didn't want to build technology that killed or hindered creativity, we wanted to do the opposite. We wanted to build technology and say: "Hey, here are some interesting insights that you can then put on steroids.". But because we were being so detailed about the things we picked up on, it led to the kinds of things where people would say: "Okay, that's cool. It's a cool insight. But what can I do with it?". The fact that having green in my image means more conversions, doesn't mean I'm going to make all my images green. That was kind of the first, and it was a really painful realization because, at this point, we'd spent about a year and a half building this, we've spent pretty much all of the seed investment money we had on this beta, and we were following the assumptions that we started with, but we launched it, and it wasn't something that was aligned with how marketers thought about creativity, or how they wanted to use this kind of technology. So, come sort of end of 2017 in some ways, we were back at square one trying to figure out that we have this technology, we have all this data, but we still haven't found product-market fit or that several cases that align with the ways that the marketers we know want to work.   Andrei Tiu      So why did you do? Anastasia Leng      What we did is we went back and talk to as many users as we could, and we went back and we went to every user we had, and we said: "You signed up, you sort of wanted these insights. We've given you these insights, they're not usable. What else can we do? Like when it comes to imagery and video? What are the problems you're trying to solve?." Keep in mind at this point, the people who were experimenting with our products and testing our system tended to be bigger brands. They tended to be sort of Fortune 500 type brands, global in nature, with lots of brands in their portfolio. And as we started asking them what we can do to what we could build for them and what are the problems they were struggling with a pattern started emerging and the pattern that was emerging is a lot of brands had struggled with the same problem, which was as platforms like Pinterest, Instagram, YouTube, Snapchat, now TikTok, were growing in popularity. A lot of the brands that where they put their media dollars and the kind of content that created shifted to visual. This is gonna sound obvious now and very dated, but in 2017, image and video production were growing about three to 5x year over year, so brands like them could barely keep up with the amount of image of video content they were creating. But the problem with this proliferation of content is that as you create too much content, how do you ensure that your content follows best practice, stays on brand, is utilizing the latest learnings. What they said to us is like, "Look, it's great that you can tell us if the image has lemon in it. What I want to understand before that is like is my brand displayed correctly? Am I following the best practices? My team, there are all these learnings here about creative best practices, are they being applied to all my content at scale, because when I'm producing so much content, you know, standards start to slip."  We heard essentially a version of that story from pretty much everyone that we talked to. What we realized is that the problem is quite a lot simpler, which is: How do we help brands in force, creative quality at scale, in a way that is customized to their specific needs and their specific organizations? That sort of light bulb led to the creation of our second product, which is now what we call creative governance, which actually, was the product that ultimately got us to product-market fit and got us to a place where we were able to deploy it at scale. And we saw a sort of very healthy adoption and very healthy usage across it, but it took we took a winding road to get there.   Andrei Tiu      As it happens. So guys, if you want to find out more information in-depth about CreativeX apart from what we are going to discuss. Here, you have the links in the description of the episode as well as links to and stages platforms and LinkedIn and everything else, if you'd like to get on a personal conversation in terms of collaborations and stuff like this. But Anastasia, just for the people listening to that may be hearing about pretty much for the first time right now. So, how does the platform work? Or what does it enable marketers to do? Specifically, from my understanding, if I was to just judge by what we discussed right now, is it this new version, sort of like a hub, where you can import your brand guidelines and sort of grade some kinds of templates, and then you get recommendations from the platform, in terms of what you can do better to make that content work better for you, based on other insights from other brands?   Anastasia Leng     Not quite. Fundamentally, if you take a step back, the goal of CreativeX is really to help build better brands at scale, and to do so responsibly. We spend a lot of time thinking about what we call creative excellence, and the first part of what we consider to be the creative excellence journey is: let's make sure that every content you're producing is meeting your quality standard. So what that means is: when we go into an organization, let's say, Heineken, what we want to do is understand what is creative quality, new to Heineken? What are some of the fundamentals kind of that baseline, before you even start to do crazy kind of cool stuff? What is the baseline that every creative has to have, for it to feel like it has met Heineken's quality bar. What that bar is will differ from whether or not the ad is running on television or Facebook or YouTube. Our first job is to take the quality criteria and build technology that automates their detection, such that we can look at every single Heineken piece of content and say: "Hey, Heineken, this does or does not meet your quality criteria.". What we do with that is we then take that detection and apply it across all the content that our brands are running, and we give them several insights back. The first one is we tell them, not only what percentage of their content meets all of their quality criteria, we break it down on a per criterion level and help them understand what are the things they're good at, what are the things they're not good at. For example, they might be very good at branding their content, but they might be very bad at making sure their content is optimized for being consumed without sound. We help them understand how much money is being put behind content that meets quality standards and content that doesn't. We can even go deeper understand where in the organization, again, you have to take this in the context of you know, these are global brands, 1000s, of marketers, hundreds of agencies, where is their budget being spent least efficiently. So who's producing the most content that doesn't adhere to standards that aren’t meeting best practice, etc. Fundamentally, what we think about is that the value of the tool is a lot of brands have these creative learnings, but applying them at scale is difficult. Making sure all of your creative production is efficient, is also a problem that you just can't solve without technology. So, that's the first step in the journey, and we think of this sort of raising the floor. Let's make sure you're meeting your quality standards, and from there, it gets more complicated, more advanced based on the things that you want to do. So when you have your basic view of quality from there, a lot of brands might say: "Okay, great. Now I want to understand how consistently Am I communicating In my brand, am I using my distinctive brand assets? Am I featuring my spokespeople? How often Am I featuring my brand colours, my taglines." Then there is also part some of our brands, working very regulation heavy environments. So, we also help them make sure that they're always complying with consumer rights protection regulation, so they don't get fined for any of the advertising messages that they do. And then the last part, something that we're working on now is helping brands make sure that when they feature people. The people in their advertising are portrayed in a way that is representative, and that is not perpetuating stereotypes. So, we help them understand both the casting choices they're making, as well as the representation of people, and that's a long journey. But fundamentally, the first step in that journey is always: let's help you make sure that everything is meeting your quality standards.   Andrei Tiu   So in terms of the business model, you appeal mainly to large corporate kinds of clients that have more hubs, and then they have to ensure the brand consistency across multiple countries, or maybe multiple brands in multiple countries. So that would be kind of like your target market that you address mostly, right?   Anastasia Leng     It depends. I think a lot of our problem is the kind of more and more content, and making sure all that content appears is probably more potent across brands that are these big global brands. But the reality is, anyone who is serious about brand building, and anyone who is investing a significant amount of their budget into creative production can probably benefit from making sure that there is an objective automated standard that helps them enforce at scale those creative production efforts.   Andrei Tiu     Okay. And in terms of the way that you work with brands, for example, if Unilever or somebody would like to start working with the CreativeX. I don't think it's a completely SAS type of model. So, they have to work with your team to get all these parameters in place and the level of the ground that you mentioned in the beginning before building up their criteria, right?   Anastasia Leng     It's entirely a SAS tool. So, we work exclusively on a subscription as a service basis. And there is our team because again, the brands we work with tend to be to some of the biggest brands in the world, our team is involved in some of these things like guiding them to make sure that we're automating the right things, helping them roll out this technology at a global level, but all the insights are delivered via the product itself.   Andrei Tiu     Got you. Okay, let's talk a bit about this area of creating a lot of content and having to distribute it across multiple platforms, and basically also repurposing the content in that sense, to better get it out to the audience. What are some of the main issues that you may be found from interviews that you had with your clients? Or from this process? What would be some areas that didn't necessarily have a solution before and maybe CreativeX came as a solution to?   Anastasia Leng     The biggest one is just enforcing all of this at scale is very difficult. The average fortune 500 brand produces over 100,000 pieces of content a year, and that number is growing, and it'll continue to get bigger with things like dynamic creative optimization. So, first of all, it's just kind of a volume problem. The second thing that actually amplifies the problem is when you think about creative best practices, or creative learnings back in the day you had a couple of creatives, you would run them on TV for a couple of months, and that was sort of sufficient. Now you need a new creation every day, and you're running across all these platforms. Now, what's tricky about that is, every platform is its own environment that has its own recipe for success. So what Facebook tells you to do to be successful on Facebook is actually even a little bit different than what you have to do to be successful on Instagram, and it's completely different from what you have to do to be successful on YouTube because the consumption patterns are different, the users have different behaviors different. So, not only do you have to make a lot more content, but because it's being distributed across all these platforms. If you create a video that you want to put on YouTube, putting that same video on Facebook is not going to work because the rules of engagement are different.  It is very difficult for a marketer to remember these constantly changing environmental best practices on top of having to worry about their day job and like building their brand and optimizing for their performance, to make sure that they're giving their content the best chance of success. A big part of the problem we solve is not only that sort of scalable problem, but customizing these learnings in the best practices to every environment. So that we can help you quickly figure out if your content is set up for success, and actually, one of the most popular tools that we have is something that we call preflight evaluation. It's exactly what it sounds l it gives our marketers and all their agencies a way to come into the tool, upload any content that they just created, tell us that this is the platform it's going on, and we will very quickly tell them if this meets all the best practice requirements for that platform, or no, it doesn't hear the things you have to fix to even give your creative a chance of being seen and heard in that environment.   Andrei Tiu     Okay, is there an element of brand consistency tracking or content effectiveness tracking cross channel, because this is something that we find a lot of brands that we work with, as well struggle with? So, we have this bunch of content, we have these channels that we need to be this content on, and then many times, either they use the customer data platform so that they integrate the insights and then try to drop the insights in one place, but this is not so often happening well, or they have to do it manually, and then try to compile these reports, either internally or with our help. Is your platform getting involved with solving some of these issues at any point in the journey?   Anastasia Leng     Yeah, absolutely. We have an entire product just dedicated to brand consistency. What we do for brand consistency is we'll make a brand book, and we'll basically automate it will automate every single element of what brand consistency means to them. So we can tell them very quickly, and in real-time for all the ads are running sort of today: "Here is how often you're using your different brand, that lemons. Here's how that differs by the market by channel, and here's sort of your brand consistency score." All of the data we have, you can combine with performance data. So for every ad or every piece of content that's run live, we pull in performance data associated with that as well. So, in our system does correlations in the background figure out is there a statistically significant relationship between some of these creative best practices or some of these brand consistency guidelines and performance? Now, again, coming back to our earlier conversation, what we're finding, especially when we talk about brand consistency, so let's take a brand like Coca Cola, for example. If I had to guess what some of Coca-Cola has brand consistency attributes, maybe the usage of the color red, and might be the kind of iconic Coca-Cola bottle in my BB, the polar bear, right that they use in their Christmas commercials. So, the way we think about tying brand consistency to performance, it's less about saying: "Hey, here's the impact of the bear on performance". That's not really useful because they're not going to put a bear in every ad, the more about thinking, what is the right kind of amount of branding, in each creative that leads investment, which is why we try and assign a brand consistency score, using all the different elements to figure out how much branding do you need to be successful.   Andrei Tiu     Gotcha. What's your biggest challenge at the moment? Because you grew a lot, and you solve a lot of issues so far. What's one that still is on your mind, and you guys are trying to solve or to figure out?   Anastasia Leng     Well, for me, personally, the big challenge right now is hiring and recruiting the company basically tripled the size, we were very small last year, and then we're due to double, if not more than that this year. I'm pretty much spending all my days hiring and recruiting and in terms of company and business challenges, I think one of the big challenges we have now is that we now have 1000s of marketers 10s of 1000s of marketers actually using the product. We're having to revisit a lot of the earlier decisions that we've made to make sure that those decisions actually now work at scale, which is a little bit tricky, because even especially at our stage, you just want to grow and build an ad and make the platform return better. But there is some tech debt essentially that we have incurred that we have to make sure we kind of pay off sooner rather than later to make sure that the scaling curve is smooth.   Andrei Tiu     From a marketing perspective or go to market or sales, whichever you think is more relevant. What was a catalyst for success for you because you grew a lot and you grew a lot in fortune 500 companies so definitely a big success there? What's helped you be successful from marketing sales perspectives, in this b2b space?   Anastasia Leng    I wish there was some sort of silver bullet. We don't really have a marketing team so we didn't have the luxury for a very long time, we're in the process of building a marketing team right now.  To answer your question directly the number one reason for the growth was customer referral and word of mouth and so a lot of what we saw was that once we deployed our technology at someone like Unilever and 1000s of Unilever marketers and do the product one of them, the CMO Unilever, might talk to their friends at Pepsi or their friends at Modeles and end up bringing us up or talking about some of the things they were doing around this problem of content proliferation, erosion of standards, erosion of brand consistency, and that person would have reached out to us. If someone actually left the company to go from Unilever to Nestle within three months we get a phone call saying: "Hey, I'm in this new company now I'd love to bring you guys in and talk about what you could do for a company here". There is a lot of that comes down to people, which is sort of the dirty secret because it's not scalable and I think a lot of entrepreneurs are very focused on a scale but sometimes the things that don't scale that are the most powerful and I think one of the things that we did right, but that we're still trying to do, is that we treat our marketers as the experts until a lot of the product has actually evolved very much on their feedback and so we like to check in with our customers on a regular basis, we actively ask them to criticize our product, we actively try and understand how do they want to work where can our product fit in better. We don't just kind of pay lip service to it, we then go through and build those things, of course, they have to be aligned with our vision all of that, but I guess that the long and short of it is the secret of is listening but I don't think that's much of a secret.   Andrei Tiu     I guess it comes down to being very customer-focused in the true way of asking for feedback, listening to, and then implementing it to make the product better to deliver to, right?   Anastasia Leng     Yes, although one of the things that I would say that I sometimes nitpick with my team on is I've noticed this tendency that when we ask people for the feedback we ask for feedback and very leading ways because actually, the process of asking for feedback is to get a confirmation for something we already believe or we want to build a very good median and that doesn't work. There is a way of asking for feedback that really leaves the space open for someone to actually tell you what they're thinking and not in a way that asks them to confirm something you're thinking and I think it's those open-ended conversations that actually yield the most interesting insights. One of the things that I always want when my team says: "Oh, I'm gonna ask the customer this and I'm like well..". Let's think about rephrasing that question because even the way we're thinking about asking what you really ask them to do is to confirm you're not asking for their password they actually want, and the more you do that stuff the easier it is to essentially just have people validate your ideas to rather than listening to them.   Andrei Tiu     Good point! Okay, as we go into the end of the episode, which was really insightful and  I hope you already are having a look at the tool and see if it's something that you can use for your business. Personally, I think it's something that a number of our clients could make good use of for assuring these brand consistency because as you mentioned many of the team is big. I think this could erase some of the QA steps that have to happen until the content gets to being actually public or using commercials and ads. We like to bring in tips and tricks and hacks to the shelving from different aspects, so, I guess our niche or area here would be this content production kind of faith so from the top of your head from all this data analysis experience of yours that you had with great impacts. So, from your point of view, what would be some tips or tricks for marketers tuning in that produce content in-house that they could use to ensure or to increase the chances of their content being more effective on specific platforms? Here we can bring examples from Facebook or Instagram or Tiktok or Pinterest. Anastasia Leng     Absolutely! They're all a bit different and there's a little bit of variation by vertical but generally speaking and some of the best practices are they really get mapped to user behavior. So, the first one is, if you think about the average time the average view length of a video on a platform like Facebook, which it's about two seconds, and on YouTube, it's five seconds. The number one learning is you have to brand super early. I think there's sometimes a desire to want to tell a long story and introduce your brand that sort of second 30 but the vast majority of people won't even get exposure to that because the average length of the video is so short and by the way branding early does not mean you got to put a logo on it. There may be other ways to think about branding. Comes back to our brand consistency conversation, which is if you're Coca-Cola it's not about having a logo maybe it's about having that iconic red, maybe it's about having the bottle, maybe it's about having the polar bear. What are those elements that say: "Hey, this is my brand". How do you build them early and upfront so that right away there is brand awareness happening there? The second most common thing that we see a lot of brands get wrong is around framing their asset correctly so this is again where because folks are used to taking assets that are intended for one platform and sort of recycling them on another. So what tends to happen is that you may create a video for Youtube, now the Youtube aspect ratio that's best is sort of 16 by nine, so you might take that aspect ratio and use it for your Instagram ad. You would be amazed at how many times we see that you know you've got this vertical window for Instagram ad and you've got kind of a horizontal ad running which means there's about like 70 to 80% of your real estate that's actually blank space that you're not making up. So even there you've significantly reduced your chances of being seen and heard because you're not actually using the risk. It sounds so basic but you'd be amazed at how many brands get this wrong the second. The third one that's a little bit trickier is: how do you think about sound right because we've been talking about content production that if we look at the trends the majority of content production today is happening is video. If you look at the biggest platforms which are Facebook and Instagram, which I’m going to bundle into one because they're part of the same family versus YouTube, their rules around sound or their best practice around the sound are very different. So, what Facebook says is: I believe something like 80 to 90% of Facebook content is watched without sound. So, if your message is delivered through sound the user is most likely not going to get it, you have to think about you know whether it's subtitles supers or simply how do we tell a story that doesn't require sound to deliver the fundamental message. If you look at it on the Youtube side, the best practices are completely different because the consumption patterns are different. On YouTube, the recommendation is: if you're going to be running content you should be optimizing for sound on consumption. There it's how do you actually amplify your message through the tagline, sonic identities, it's like that sound, you know that's McDonald's, and l don't even have to say anything. How do you amplify that? There are several other ones there is stuff around product placement so you know show your product, show it early, show it being used, and there are several studies that talk about the importance of having cuts just because it stimulates the user to keep watching. One of the best practices we're seeing a lot is to have at least one cut in the first three seconds because that change can actually entice the user to keep watching at least that's what some research indicates. The last one that's very practical is to keep it short and that doesn't mean you know we talked about kind of the average length being the average view length being a couple of seconds doesn't mean your video has to be but actually introducing some constraints your creative production team. If they give you a 62nd video push them to deliver that message in 50 seconds or experiment with different 15-second cuts because that tends to be about the length beyond which most platforms don't really recommend that that you go.   Andrei Tiu      Okay. I think this one with the cut, sounds very familiar to me, and I don't remember where I heard it, but it was a while ago. I think it's very valid, because indeed, if you use those words to pre-second, effectively, then you have a much bigger chance of people still sticking around. As you mentioned that the attention span on Instagram or Facebook is very short. So, very good advice here to try to show your branding early, and if the engagement after these two, three seconds as much as possible for this sort of tag. It was a very good insight. Anastasia, I think I kept you long enough here. It was a bit longer than we planned, but this was a very good conversation, and I'm really happy that we managed to organize and meet today. Tell us and tell our guys here, where can they reach out to you? Or maybe how can they see the product? Ask your questions, collaborate if there's an opportunity?   Anastasia Leng      Yeah, absolutely! Our website is just creativex.com, and if anyone has ideas or wants to reach out info at Creative X is the best way to reach our team, and we'll make sure it gets routed to the right place. Then we try and do our best to publish some of the universal learnings we're seeing on LinkedIn and on our blog, which again, our LinkedIn is just our company name, and our blog is on our website. If you want some of these more universal learnings, we try our best anytime we see something that we think is interesting, we try our best to publish it. So just keep up on there, and we'll do our best to keep sharing learnings with you.   Andrei Tiu     Super. Okay, guys, so hopefully you found this insightful and interesting, thank you for sticking around to the end. As always, if you have any further questions or any ideas of how we might be able to direct the discussion maybe further or explore some other topics together, then feel free to email us at hello@marketiu.ro or reach out to Anastasia directly or to the team at CreativeX. We'll try to make it happen maybe if it's something that you'd find valuable. We try to maybe organize other people together and go into that direction in more depth if the NSA tip will be operated well. Thank you as always, for staying around. Wishing you all the success Anastasia. Thank you again for joining us today, and keep rocking it. Have a nice one and looking forward to meeting again soon. Anastasia, thank you, and wishing you an amazing day as well.   Anastasia Leng    Thank you.

01/04/2021 • 47:26

Join Andrei and our guest on today’s episode, Jay Haynes, as they will be discussing product, marketing, and sales team alignment in the marketing space and how to plan your marketing strategy around product roadmap.   Jay Haynes is the Founder & CEO of thrv.com, the first and only Jobs-to-be-Done (JTBD) software for product, marketing, and sales teams.   Jay’s advancements enable product teams to dramatically increase their effectiveness in using jobs-to-be-done to reduce roadmap risk, accelerate revenue growth, and generate superior equity value. Jobs-to-be-done product management helps CEOs align their product teams with customers and focus their company’s product development on exploiting competitor weaknesses from the view of the customer.  As an Award-winning executive with three decades of innovation and investing experience, Jay’s customers include Microsoft, Dropbox, eBay, Twitter, American Express, Oracle, Target, and Viacom among others.   Connect with Jay: Website: https://www.thrv.com/jobs-to-be-done  Jay on LinkedIn: https://www.linkedin.com/in/jayhaynes/  Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox Episode transcript:   Andrei Tiu    Hello, everybody, this is Andrei and you're on the marketing innovation podcast show. Our special guest for today is Jay Haynes who's the founder CEO of thrv.com, the first and only Jobs-to-be-done software for product marketing and sales teams. And today we'll discuss the importance of team alignment in promoting b2b and b2c products, as well as the jobs to be done method and how you can apply it within your business to increase your return. So without further ado, hi Jay, it's a pleasure to be here. How are you? How's the day going?    Jay Haynes    Thank you. Thanks for having me.   Andrei Tiu    Pleasure. So let's go! First of all, can you tell us a bit about your background and where you're coming from, because you have an impressive background in entrepreneurship and leadership and marketing. So I think it would be really good to give our listeners a bit of context into you as a person.    Jay Haynes    Yeah, sure. It's, I hope it's an interesting story. So I started my career about 30 years ago, when I graduated from college, in the early 90s, right into a big recession. People don't remember that. But it was the big SNL crisis in the US. And I really spent 10 years in the financial world in the private equity industry, buying companies. And that was pretty, fairly interesting. And it was a great, you know, business education. But basically, back in the 1990s, you could buy companies and use a lot of debt and cut costs, which is still, you know, a big chunk of the private equity industry today, but I was always interested in the innovation question. And we never did anything with the companies that were innovative at all, in product or marketing. It was really financial engineering. In fact, one of the companies we bought was Steinway and Sons, you know, the kind of famous piano company, and I always like to joke that Steinway is literally the least innovative company on the planet, they're making the same product they made 150 years ago, and they're selling the same product. So that got me interested in innovation. I went back to business school, and then worked in product management, and really started to learn, okay, what's the state of our art for product marketing and product management and innovation, which obviously leads to sales. I started a couple companies that had some successes and failures. And then I spent that kind of next 10 years in the world of innovation, at big companies and startups, and really trying to figure out, Okay, how does the world innovate? I worked with Sand Hill Road, Silicon Valley, investors, and large companies, and there really just weren't any good methods out there. There's nothing that's really scientific. And that's about a decade ago, I really got interested in jobs that did innovation. And I'd studied with Clay Christensen who was a big proponent of jobs done jobs theory, he passed away last year, unfortunately. But you know, he's the famous Harvard Business School professor who talked a lot about disruption, which he's really known for. But really the last part of his career, he focused on jobs, he did innovation, and I got really interested in that, because it's just a more systematic way to think about product management and product marketing.   Andrei Tiu    Okay, so tell us how you got into Thrv. So maybe some of the businesses that you founded, or you're part of in the more recent past, and then how these led you to funding Thrv?   Jay Haynes    Yeah, great. So I'll tell you kind of an interesting story about a company I was actually brought in by the venture investors. The company had been struggling and the idea was, there's a big opportunity for what's happening in distributed networking. This was the era of Napster. And people kind of forget, if you're in less or as old as I am, that back then in the early 2000s, the cost of streaming anything over the internet, what we're doing right now would be ridiculously expensive. You couldn't do it. So we looked at distributed networking, and we thought that we could come up with a device that would enable you to collect videos, essentially, it was like a TiVo for web videos. Now, it was interesting that the company did okay, but what happened after that was this other company launched called YouTube. And YouTube was obviously enormously successful. So that got me thinking, well, how did we not approach this correctly? What problem are we trying to solve for customers? And that's what we didn't really figure out. And that's whether you're a startup or fortune 500 company, really getting your team across product marketing and sales, to agree on what problem you're solving for your customer, obviously, that's the most important thing you can do. And that's what we should have done better. But I didn't have jobs, we did our jobs theories, the method back then. And that's what really got me interested in jobs theory, and Jesse Dodd. And so I did work in, in this industry, you know, round jfc done. And what it does is creates a lot of data. Without a doubt, you're gonna get a lot of customer data. And if you combine that customer data with things like segmentation and market sizing, and competitive analysis, use and messaging analysis etc. go to market planning, you get an enormous amount of data. And so about seven years ago, that's when I started Thrvf. Because if you're trying to make decisions with a lot of data, whether you're on a product team or marketing team, software is very good at that. That's why you know, software exists, because there's so much data in the world, and we all need to make decisions. So that's really how I started  Thrv: recognising, okay, job students a very effective method. And we can talk about, you know, what it is why, but it creates a lot of data and the last thing product and marketing teams want is more PowerPoint presentations, and sell spreadsheets or email around, right? So we wanted to put this data together that can really coordinate product marketing and sales on the customer. And you can think about what jobs does is it takes the phrase, you know, being customer focused, which every company wants to be customer focused these days, which is a great thing. And whether you're a startup or fortune 500 company, you need to be customer focused. Okay, but what does that mean? Well, starting with, you might have to get a lot of data about customers, and that's where jobs come in. And then you want to keep that customer focus all through your product, the roadmapping process that your product management teams are working on, all through your product marketing processes, when your marketing teams are focused on, messaging, and going to market, you know, etc. And even through to your sales team, especially if you're in the b2b world, you want to keep that customer in focus across those teams. What's really interesting is you want to organise your company around your customers job rather than around the functions of the company. And we can talk about that in more detail. But really, one of the things you can think about what our software does, is help keep teams focused on their customers.   Andrei Tiu    Okay, that's a very good point. So going from here, let's discuss and explain to our listeners here, what's the Jobs-to-be-done method, I think this will be the starting point. So that we can go into a couple of case studies and then talk with the actual importance of having the things aligned and the communications and planning different phases of communications and sales focus around the product map and journey. So Jobes-to-be done.   Jay Haynes    Yeah, it's a great question. So for those who don't know what Jobs-to-be-done is, it's core idea is actually deceptively very simple. It's that customers are actually not buying a product. You think you're selling them a product, and they seem to be transacting purchasing something, but what they're really doing underneath it is hiring that product to get a job done. And in today's innovation terminology, you know, thanks in large part to Clay Christensen, we use the term „Jobs-to-be-done” to explain basically a goal that a customer has, that's independent of any solution. And that's really the key. Is that people, every customer is a real human who's trying to get through their day and you know, achieve goals. And good examples of this are: you can look back at products that we've all used, and we've all switched to new products. So for example, I'm old enough to remember the days of records, when I used to listen to music on records, I actually had eight track tapes, that was a horrible format. But you know, we all switched from records to CDs. And then we all switch from CDs to iPods, then we all switched from iPods to streaming services. So why did that happen? Well, if you use traditional definitions of a market, you would say, well, there was a huge iPod market. You know, Apple sold 200 million iPods at 150 bucks a pop. That's a $30 billion revenue opportunity. So companies also make this mistake all the time: they think the product is the market. And in fact, Microsoft made this mistake with the Zune. I don't know if you own the Zune, very few people did, because it was an iPod competitor. And they thought, well, there's a $30 billion iPod market. „So let's make a Zune competitor.” We're Microsoft, we have a billion customers, we have an operating system, we can connect it to everybody oh by the Zune because they want to be on our Windows system. And of course, they sold zero zooms, they may have lost a huge amount of money in it. So what happened? Well, the customer's job is exactly the same. The job is to create a mood with music, and that job has never changed and it will never change. It's very, very stable. And that's the power of the method is that it gives you a stable target to hit whether you're on a product marketing or sales team. And the reason that we switch to new products is because something comes along that gets the job done faster and more accurately. You can use tonnes of examples like we all use Apple and Google Maps today. But I'm old enough when I used to have a paper map in my car, and you would pull it out to try to figure out how are you going, right? And the reason we switched these new apps, in that case, the job is to get to a destination on time. Again, it's never gonna change 100 years ago, getting to a destination on time was the same as 100 years from now. Now, what's really interesting is sure, that's a high level statement, but how does that help you as a product team or market team figure out what to do? So if you were to say „Hey, we're going to help people get to the destination on time, better than Apple and Google Maps.” How do you figure that out? Well, that's the really hard question. And what's really interesting about the theory is that it shows that even what seems like a simple job, getting to a destination on time, for example, actually has over 100 different customer needs. And that is what is amazing. And the goal of every product marketing and sales team is to satisfy customer needs, you know, better than competitors in the market. So even a job like get to a destination on time, we break it down, we call job-steps. And you can break it down into series job-steps. And each one of those steps has variables. And that's really the key ideas. You can figure out those variables and getting to a destination on time and those things, you know, obviously obvious things like the address, the routes to the stops, the sequence of stops, you're going, where to find parking, when to make turns etc. All those things are variables. And what you're looking for, as a product and marketing team is, which one of those things that your customers currently struggle with the most. And that's why we switch to new products, because we struggle to get the job done in some way. And then something comes along, and it helps get the job done faster, or more accurately. And that's the core of the theory.    Andrei Tiu    So basically, because deconstructing the whole thing, like the job that you need to achieve, and then trying to shape your unique selling point around the current sort of barriers that a customer might have in the product that they're using at the moment. Like for example, maybe you have a Windows and you are not like a Windows computer, not very happy with thumping around it. And then you have the Mac, which is faster, easier to access stuff, I mean, more multimedia focused etc. etc. And then you decide that to be free, because it appeals to something that will be constructed from the main objective, which is the you know, basically dating, let's say, working online or something like that.    Jay Haynes    Yeah, that's right. So let me give you a great example. There's a tonne of Apple examples. But let me give you an example of where, if you were to try it, let's say you were a marketing team, and you're trying to beat Apple and Google Maps. Now, that would be a very, very hard thing to do. Because they have about 100% market share, and their products are free, how would you even remotely come up with some marketing message, and certainly even a feature in your product roadmap, that would beat Apple Google Maps? Well, in Jobs-to be-done, the process of doing that would first be to understand the whole job of getting to the destination on time. And, you know, there and people can see this on our website, if they want to go look at all the needs, there's 106 needs to that job, which is really amazing. And the next thing you'd want to do is say, Okay, well, where's the segment of the market that struggles to get to a destination on time? And this is also where jobs theory is really, really powerful. Because if you do traditional profiling, which a lot of marketing teams do, they'll create personas, there's Joe and Kate, who are male and female ones, rural or urban, high income, low income, high education, low education, they create these fictional characters. And those can be useful for some things. But if you're really trying to segment the market, in our example, here of getting to a destination on time to figure out who struggles, those personas may or may not be the reason why people struggle, it might not have anything to do with the fact that you're male or female. And we don't have to get into the details now, but there's very quantitative ways of doing this with jobs-theory. And the way that we do it is: we look for customer struggles, and we run these quantitative surveys and then we say, Okay, well, who all struggle in the same way. And it turns out, we actually have data on this market, that getting to a destination on time, one of the most underserved parts of that job is a huge segment that cannot plan their stops, to stay on time. And those are the people who have to do things like determine the optimal sequence of stops. So if you're a travelling professional or a salesperson or rep or something, and you've got to go to customer meetings, and you've got to unknown locations, and you got to do that frequently. You were like underserved in that market. So that's how we uncover unmet customer needs. And then now you can look at how you are going to message against Apple and Google. Well, first of all, what feature would you build. And in this case, you know the need is to determine the optimal sequence of stops, that's a variable in the job. It's an action a customer has to take with a variable in a job-step to plan the stops, and like the job itself, it's independent of any need, it doesn't mention AI or machine learning, or VR AR, like the hip technologies blockchain. And the reason that's so important is if you're going to build a feature that might use some interesting technologies, like machine learning, you build that so that it helps the customer determine the optimal sequence of stops, in this example, and then your messages would be around the functional thing that customer is trying to do, which is get to destinations on time, fast and accurately, and determine the optimal sequence of stops any emotions that they're going to feel. So you want to take people from feeling anxiety, about getting the job done, to feeling confidence. And that's really important in marketing messages, too. It's like, you've got to get the functional job done. But you've got to get people to believe that they're going to have this change in emotional state. Because if you're a busy professional, you're trying to get to these meetings that matter to your career, that's anxiety inducing. So your messages shouldn't be, Hey, we have the latest machine learning algorithms, because frankly, no customer cares about machine learning algorithms, what they care about, is that you help them get the job done faster and more accurately. So that's in a nutshell, the process, there's a lot there, I'd have to unpack what the basic idea is, you can focus on the job, the independent customer needs, that have nothing to do with the product. And then a message to get the job done faster and more accurately.   Andrei Tiu    Super. So if it's okay with you, I think it'd be really cool if we could talk some practical examples here, also from the b2b space, because many nowadays, like from some of the more recent case studies that we were involved with, they were around this SAS products and software, which is a massive market in the UK has been booming for a while, but not only here. So what we saw was that, okay, the product was launching us, this was happening a lot in startups, when you have a new platform, or you have a new software, typically SaaS and then you launch it. And then you have the product team and the marketing and the sales, outbound sales full on trying to sell the marketing trying to build a lead generation funnel and the inbound marketing side of things. And then the product wanting to push new features wanting the sort of marketing around the product as well, which many times can be a bit different, because it goes many times to customers as well as new potential customers. And in this whole process, mainly, if it's a fast growing startup, things can get miss-aligned, or feedback from somewhere, like sales might not come or arrive in time in the product team in order to be incorporated in a product map, and then, pushed through for development and stuff like that. So it would be really interesting for the people here that might be part of such teams in such businesses, to discuss some of the ways that maybe some of your clients would Thrv or priding itself can solve these problems in this modern, highly competitive market scenario.   Jay Haynes   Yeah, that's great. That's a great question. And we do a lot of work with b2b companies. And one of the reasons is Jobs-to-be-done is great for markets that are very complex. One of the things you can think about the method is it helps you take complexity and make it manageable. And b2b markets are very, very complex. So the way that we generally start this, which is super important,  is who is the b2b customer? And we see this a lot, the team's product marketing, sales team don't really agree on who the customer is, and that's such an interesting problem to solve, and we separate customers into three different categories. The most important customer is the job beneficiary. That is the person who benefits from getting the job done. And in b2b markets a lot of times it's the executive because you've got whether it's a you're targeting CFOs or operating officers or CEOs or VPS of marketing or finance or sales, or whatever it is, in a b2b, in specific industries as well, you've got to figure out who benefits from getting this job done. Right? And then you've got to figure out, of course, what is the job what is what is your customer's goal, what are they trying to achieve? And the second type of customer is the job executor. And the job executor is important. It's someone who is helping the job beneficiary get the job done. Now, let me give you some great examples, because you mentioned SaaS, and b2b has seen a huge change in the past 10 - 20 years, in the type of customers you would target. So before SaaS applications, what did you do as a business customer? Well, you had an IT department and you had IT managers who set up your servers. And if you were gonna instal Siebel, as your CRM or other DRP systems, you had on premise on site, software that you would get installed. And that was the huge industry, you remember, the big professional services firms spent? They were generating billions of dollars a year just installing software. So their customer was an IT manager. What happened in that market? Well, the IT manager, the job executed went away. Because who benefits from SaaS applications? Well, you know, in CRM, it's obviously sales people. So what sales people have to do today to use the Sabbath SaaS applications? They go to a web page, they log in. That's it. No, IT manager no executor. And this happens in every single market. So the first thing for any b2b team is to really understand who your customer is, because we work with a lot of companies, and they're targeting job executioners, which is a huge risk, because someone is going to come along and create a product where the job beneficiary doesn't need a job executor to get the job done. Let me give you another example of a medical market because this seems even crazier. You've probably had your blood drawn, right? Whether it's you know, for physical or your health test, or you need some sort of sample to diagnose or something, and you go to a person called a phlebotomist and a phlebotomist is, of course, a very highly trained professional, who knows how to stick your arm with a needle, and make sure nothing goes wrong. And the job there is to obtain a blood sample. And, obviously, you as the person who's trying to optimise your health obtaining a blood sample, you're the beneficiary, right, the phlebotomist is just executing the job. We worked with a company called Seven Cents, and they've built the device where a patient can take their own blood, which seems totally terrifying, right? I'm not a beetle guy, but I understand the fears. And so you stick this thing on your arm, and it's got a microneedle array, and it's almost painless. So it creates a vacuum and it sucks blood. So even in that case, even that kind of extreme, highly trained professional job, the job executor is gonna go away, there's a patient, you can draw your own blood. There's just so many examples. So in b2b markets, the first thing is to figure out who the customer is. The next thing is, what really is the job? What level of abstraction are you focused on, because every business exists to create equity value. You could just say the whole job domain for business is to create equity value. Now, you've got other stakeholders, of course, and companies are recognising they have stakeholders, including their employees and the communities they work in. But the way that our system is set up in the world today, if your CEO or board and you're not generating revenue and profitability growth, you're going to get fired. That's why business works. And so you have to break that down into different jobs, according to the function within the company, whether it's finance operations, sales, Product Marketing, whatever, or within your specific industry, is it you know, travelling entertainment, is it aviation, manufacturing, you know, consumer packaged goods, finance, whatever. And within those functions in industry, there are the jobs that you should be targeting. And that's, that's the key to the start of the business, the Business Jobs return journey.   Andrei Tiu     Okay. It just occurred to me, I know, we didn't discuss this before. So it would be interesting to see some insights from here if you can share, of course. But how did you use this one you launched, or through the growth of that you guys saw?   Jay Haynes    Yeah, that's great. And it's a great question. We are building Thrv on Thrv using Jobs-to-be-done. Not surprising, out here in California, we like to say we were eating our own dog food as the saying goes. And that's really what we recognise is a few things. That product teams really struggle to prioritise their roadmap, product teams, companies have tonnes of feature ideas, whether it comes from the product team, the marketing team, or the sales team or customer requests. How do you focus, what in your product roadmap is going to lead to success? So how do you launch things from a product teams directive that your marketing team can successfully market and your sales team can sell. So that's what we looked at, we were like, okay, we have to help improve this process because most products fail. It really is extraordinary. In today's day and age, of course, you still have this incredibly high failure rate for products, and, certainly for new products, but even for new product features. And the other thing is that, you know, product and marketing teams miss-competitive threats all the time. People forget that Blackberry. Blackberry's market cap was four times Apple's. Blackberry was four times bigger than Apple when the iPhone launched. So they had a roadmap, and they thought they were on a path that continued growth, and yet now, they're basically worth zero today. I mean, effectively, a company, I think there's still a business, but they factually lost $80 billion in market cap. So that's what we realised we were like, how can we help teams look into their roadmap and say We're on a path to generate revenue growth? How do you tie your roadmap to your revenue? And that's also a big risk equation for product and marketing teams, because the real dollars that get spent and put at risk are when you start developing a product, and you're going to market and you're going to sell it, that's extremely expensive. So you're taking your company's capital, even if you're a startup, this is why we like to say to startups to you should do this work before you write one line of code, or engineer, the first thing that you're going to manufacturer, you should do all this work, because it's much less expensive, and lowers your risk dramatically to really understand your customers job and where they struggle before you risk that capital. So when you start investing that, and this happens, certainly bigger companies to where you're spending hundreds of millions, potentially billions of dollars on your roadmap, you have no visibility, is that really going to generate revenue? Blackberry thought it was going to. Obviously it didn't. So that's the way we like to think about it.    Andrei Tiu    Super. And going back to when we were discussing about the sales, marketing and product team alignment, maybe if we can, or if you have in mind any examples of startups that you were working with, that were using maybe Thrv, as well as other project management tools, and how maybe either they were working with both, and that was helping them accelerate their decision making and processes or whether they chose Thrv for a particular reason? Because, I mean, just for clarity here, I know that many people on the show might be using stuff like Asana, and Trello and all these tools, mainstream ones, but I was curious, and I want you to maybe shine a bit of light in terms of the differences between something like Thrv and Jobs-to-be-done and other project management tools.    Jay Haynes    Yeah, that's great. And, and I think they're, they're trying to do different things. And we work with companies that are working with all the different, you know, Product Management and project management tool, whether it's Asana, JIRA etc.,Microsoft Team Foundation Server. The way that you can think about it is, the output of Jobs-to-be-done is the input into those tools. Because let's use the JIRA example, it's obviously one of the biggest tools that people are using, whether it's Asana. You could do anything with those tools, they're kind of like a blank spreadsheet, right? You could type in whatever you want, in your sprint to try and achieve or whatever you're trying to get done in a project management tool. What we do is actually the work even before that. You can think of it, it's sometimes called the very front end of innovation, is really figuring out from your customers perspective What are you going to build? but also, more importantly, why? Why are you going to build that? So if you have product ideas, and you're putting them in these other tools, that's okay, that's great. Ideas are wonderful. But sometimes we like to joke, we have no product ideas. Because what we're looking at is the problem the customer has, first and foremost, even before coming up with ideas. And so that's how you can really differentiate those tools from Thrv and Jobs-be- done in general, is that just saying, okay, independent of any products or solutions or technologies before you try and evaluate machine learning, or AI or blockchain or whatever it is, let's figure out what the customer is struggling with. And that's really the most important decision a company can make is are they in the right market, where there are unmet needs, where customers are willing to pay for new solutions. Especially for a startup. Because the market decision you make and remember, we define markets from the point of view of the customer and the job is trying to get done, not the product like the iPod, and if you do that, if you pick the right market, that is half the battle, maybe even more. Sequoia, this is I love this story, Don Valentine, who was the founder of Sequoia, famously invested in this little company called Apple, and this kind of crazy, unkept hippie named Steve Jobs. And everybody thought, oh, wow, they were such pioneers for investing in this crazy hippie who claimed, who eventually became this kind of visionary product leader and innovator. But if you listen to what Sequoia and Don Valentine have said about what they were investing in, they were investing in the market. It wasn't Steve Jobs at all, it was the fact that it currently when Apple launched, this was in the late 1970s, computers cost $25,000 to $250,000. And Steve Jobs said, Hey, look, I can make this computer that costs $2500. And they knew that computers were really useful tools. And Don Valentine said, we were investing in that market, it just happened to be Steve Jobs was in this really, incredibly important market, and that is true for every company. So those other tools are great, you've made that decision about what market, what customer and what unmet need or satisfy what your product strategy should look like, but you still need to make that decision, that's the most important decision you can make as an entrepreneur or as a fortune 500 company.    Andrei Tiu    So for example, Thrv or the Jobs-to-be done method, my feeling is that we can refer to either because they are doing kind of the same thing, which is finding the actual job that needs to be done. So how would i be using it and how often in order for it to be effective, because, as it happens at the innovation stage and not the implementation stage kind of where something like JIRA or Asana would come into place. My feeling, but this is just from our discussion so far, is that these things should be managed by only the management team and also not being reviewed, or the decisions that are made on the basis of the insights here, should not be changed on a very constant basis in order to allow sprint's to happen or implementation time to happen. So what, in your opinion, would be a healthy way of applying this method into a business?    Jay Haynes    Yeah, that's great. So that is a really great question. So the way that we think about it, is, we know what's not going to change. So what doesn't change, and that is your customers job, you know, if they're trying to, if they're parents trying to get a babysitter tonight, or they're consumers trying to get to a destination on time, or a cardiovascular surgeon trying to restore already blood flow, or if your sales team tried to acquire customers, whatever the job is, that is not going to change. And figuring out which segment in that market is underserved, is incredibly important as well. And the products and services will change, so some of that, the unmet needs will get satisfied. So that might change. But when you have that stability in what you're focused on, that's how you can coordinate your product strategy across your product marketing and sales team. So the way that we think about it, is, you actually should have everybody from your product marketing sales team, because those teams are customer focused. If they're not, you're in big trouble. They should be customer focused, I mean, your operations team can make your operations more efficient cut your cost, your finance team must do your finance, but your product marketing sales team or your customer focus teams, that means that everybody across those organisations, should one agree on who your customer is, what their job is, what are the unmet needs, what segment are you targeting, and that creates your product strategy. It's interesting, if you walk around companies, we do this all the time, really, everybody agrees that product marketing sales teams that the mission is to satisfy unmet customer needs better than competitors. And people say yes, of course, that's our business. That's why we're in business. And then we asked, you know, what does the customer need? And no one agrees on that. So that's a huge problem. That's why we want to bring these three teams together, because everybody should agree on that. And then the next thing we ask is, you need to have a good product strategy, right? in order to build market and sell your products. And they'll say "yes, yes, we need great product strategy". And we ask, "okay, what is your product strategy?" And teams, they don't even agree on what their product strategy is. They can't simply articulate their product strategy. So everybody at your company, on the customer facing teams should be able to say, what a customer need is, what customer needs your targeting and what your product strategy is. And that's a very hard thing to do. I'm not trying to be flippant about this that is very, very difficult. And that's why we started Thrv, to help teams through this process have agreed on it. So whatever's changing on your product side, and it will change because there's new technology, you want to constantly be launching features, that the whole idea of a roadmap is that you're going to do things in the short and medium and long term, that focus on your customer, but you still you really want to understand and empathise with your customer. And that's very difficult to do, because customer problems are very complex. Like I mentioned with getting to the destination on time, there's 106 needs. So you've got to constantly be going back to that data. When you're making this downstream decisions. Whether you're an engineer, you know, making trade off decisions on the feature requirements, or whether you're a marketing team member who's making analysis of your competitors messaging or trying to figure out your messaging or why aren't you generating as many leads as you should be? Or you're a sales team, and we do a lot of sales team training. We're trying to get the sales team not to sell their features in their product, but first to empathise with where that customer is struggling so that then when they tell the customer here's how we can solve your problems. That's a much more believable story because they understand the jobs and the unmet needs.   Andrei Tiu    Tricky question: How'd you feel about this past year, because from what we saw from the marketing front, but I bet it's the same in sales and product as well, like in almost every business, the needs of the customers have maybe not changed exactly, but surely been out alterated in a way or another. So most likely, using something like this would on a constant basis as we progress through the pandemic would have been a very good health check in order to see whether what we are promoting is still, you know, the value proposition that the customers are looking for. So, what are your thoughts on this?   Jay Haynes    Yeah, what a crazy year. So, we've talked about this a bunch, actually, what's really interesting is, of course, there's some situations where you just need insurance, you need government help, and, you know, part of the role of government is to be a big insurance provider. And if you're a retail restaurant, you just got shut down. I mean, that's just really hard to deal with that. Or if you're a b2b provider who's trying to sell to restaurants, obviously, you just, you've been hit by an extraordinary event that hopefully won't happen again, anytime soon. But then if you look at the jobs, especially b2b markets, businesses still need to get done. What happened was, the jobs are actually exactly the same. But we saw a huge shift in platforms in the way people get the job done. And let me give you a very, very concrete example, because we're sitting here on a zoom cal, today. And we've talked about this even before the pandemic, which is, who actually is your competitor in a b2b market? And we would use zoom and United Airlines as an example. And people would say "Oh, those are two totally different industries. There's web conferencing industry, and then there's airlines, those are just completely different products, different technologies, they seem nothing alike, how could they possibly be competitors?" Well, if you use jobs theory, you can look at that and say "Well, they're both helping salespeople acquire customers." So acquiring customers is a job to be done, of course, it's a b2b job be done, and there's lots of different solutions to do it. And to those different platform, to acquire customers, one is an airline, and airports. So use that platform, you hop on a plane to go talk to customers, the other is web conferencing, video conferencing. And we were saying even before the pandemic, when Zoom used to be worth, its market cap used to be kind of equivalent to the airlines, even though it had much smaller revenue is still the potential growth, we would say airlines should be buying these web conferencing companies. And the reason is that some of their most valuable customers are salespeople who pay full fare to get on a flight last minute to go close the deal. Talk to a customer. And if the airlines lose those customers, because now salespeople can get the job done by using Zoom, then they're in real trouble. And so to answer your question about this last year, what I think happened was it accelerated trends that were already there in some markets. Now, some markets just need to be helped, like restaurants and retailers, small businesses etc. But in other cases, it accelerated the trends, and I would make a prediction, I don't really like to make too many predictions, but I would predict that for enterprise sales, you're never going to get back to the percentage of sales people get on planes to close deals, as you had pre pandemic, it's just never coming back. Because people recognise that Zoom is very good way, it's more efficient, it's not as taxing on your body, we've all probably travelled a lot, where you're at different time zones, and people really want to get back to their kids and see their family and instead of spending time away, so I think there's so many benefits to that kind of accelerated change. Now, the airlines don't like it because they're gonna lose very valuable customers. But if you look at it, it's just the exact same reason that we switched from records, to iPods to streaming services, if the solution can get the job done faster, and more accurately, people will adopt it, customers will adopt it. I think the pandemic just accelerated that change that was already happening.   Andrei Tiu     Thanks a lot. Yes, I agree with that. So let's see what the future brings, I guess. But until next time, what I wanted to ask you while we have people still here on the show, is who are your ideal customers for Thrv? Maybe there's a couple of businesses here that could use this and I'm sure you sparked the interest of many. And I know for a fact that this is one thing that brings a lot of value into multiple startups that we've worked with where we had to actually support in identifying something that should have already been there very clear, which is the unique selling point, the end customer, what are we selling? And this very important that we discussed about, which is what's the actual job that gets done by using the software product if they drop? So who, with the user of Thrv?   Jay Haynes    Yeah, that's a great question. So it is we do have customers, anybody that are tiny startups all the way to fortune 50 companies. And we would say the ideal customer is just broadly, teams who really want to be customer focused. And there's different in especially in startups, there's different types of entrepreneurs, some are just, really focused on technology, which is fine, some have the problem themselves. I think those are probably the best entrepreneurs, they're so frustrated, it's not that they start a company solve a problem that they have. And that's effectively a way of doing jobs to be done, right, you know, how to, you're so frustrated with the job yourself that you're going to start a company to solve the problem. So broadly, it's teams product marketing, sales team that really want to be customer focused. And I will also say that the companies and teams that we work with usually find themselves in some sort of situation. And those situations, generally are they're struggling to succeed. So they haven't hit the revenue numbers, they really projected some sort of revenue numbers is not coming to fruition, or they've got a competitor who's entering the market, they can't really figure out their competitor. Or they're really trying to solve the what's,in the startup worlds, what's known as product market fit. They haven't really gotten that together, they keep launching features, and they keep thinking that next phase going to be their growth phase. And it just doesn't turn into growth. That's such an interesting question, we could probably do a whole nother show on product market fit. But what does that mean? And how do you solve that problem? And we work with a broad range of companies, we like working with startups, too, because we want them to succeed. And if you look at the odds are stacked against any startup. And if you look at venture returns, right, almost every startup fails. In fact, the entire venture industry, Bill Solomon from Harvard Business School, published data on this, that if if you didn't have the outside returns of the Google’s and Twitter's and Facebook's of the world, the entire venture asset class wouldn't be worth investing it, you'd be better off investing in the s&p 500. And for a lot of venture funds you would be because they don't crave returns. And from an entrepreneur standpoint, that's really disheartening, because your chance of succeeding a startup is almost zero. I mean, the number of startups to succeed is incredibly small. And so the odds are kind of stacked against you. And we really like helping those entrepreneurs who want to succeed, and not just fail fast and pivot. Right? I mean, those are kind of terms that startups hear all the time is you should fail fast, and you should pivot, and you should get your minimum viable product out the door. I think those terms, and that thinking leads entrepreneurs astray. And the reason why is you want to reduce your risk of failure, you don't want to keep failing. And you don't even want to launch a minimum viable product, I think that is the wrong phrase. You should launch a minimum valuable product, because your product has to be valuable to customers. Viability is not a criteria these days, you and I could sit here and write some software code and fire up some Amazon servers, and we'd have an app or a piece of software, it'd be viable. If we absolutely can, it's not hard to create technology these days, we could even manufacture something pretty easily. So both installing software and hardware, it's pretty easy to do that something can be viable, it will work. But is it valuable if any customer is going to care that it gets some job done for them. And that is what you should look at is that viability, not viability, but the value you're delivering, even before you invest in development. So those are generally the teams that we work with where they really want to solve these problems, they want to be customer focused, and it got some sort of situation where they want to do a better job.   Andrei Tiu    Very insightful and very true as well. So you guys, you must know that Jay also has a history of successful investments as well as being a successful entrepreneur. So I think this was also a bit of the investor. But very good advice indeed. Okay, so for you guys interested in Thrv and JSay's ventures, we'll have all the links in the description of the episode below. Jay, if people want to connect maybe personally with you or discuss potential partnerships and things like this, where's the best for them to reach out to you?   Jay Haynes     Yeah, great. I'm pretty easy to find Jay Hanes- j a y h a n e s. And yes, you can find me on LinkedIn or certainly, at thrv.com.   Andrei Tiu    Super sounds good. Okay, so guys, as always, thanks so much for joining us. Hopefully you found this episode as insightful and useful as I did. And, Jay, thank you so much, again, for being on the show. Really Nice to meet you. And hopefully, we'll repeat this. I really like your point on product market fit. I think we didn't have the chance to explore that in depth on the show. So maybe we can talk about the next episode. And guys, as well, if you have any questions for us, like for Jay and I or you'd like us to discuss on something more specifically, and you feel that will be valuable for your business, hit us up either us at hello@marketiu.com or Jay and we'll try to make that happen. But until next time, Jay, it was a pleasure. Thanks so much.   Jay Haynes   Thanks so much. Thanks for having me.   Andrei Tiu    It was a pleasure. Thank you for being here. And guys, as always, keep rocking it and we'll see you on the next episode. Have fun!

25/03/2021 • 48:16

Join Andrei and our guest on today’s episode, Tom Donohue, as they will be discussing about cryptocurrency, blockchain, and innovation in the marketing space, based on Tom’s professional background in innovative businesses over the past few years, launching and driving growth for disruptive products.    Tom Donohue, is the co-founder and marketing lead of Secure Digital Asset Group, a revolutionary cryptocurrency exchange processor, as well as the product manager for Kitcaster.   Connect with Tom: Website: www.kitcaster.com  Tom on LinkedIn: www.linkedin.com/in/thetomdon  Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox   Episode transcript:   Andrei Tiu Hello everybody. This is Andrei and you're on the Marketing Innovation Podcast Show. Our special guest for today is Tom Donohue, who is the co-founder and marketing lead of Secure Digital Asset Group, a revolutionary cryptocurrency exchange processor, as well as the product manager for Kitcaster. He has been deeply involved with innovative businesses over the past few years launching and driving growth for disruptive products. Today, we'll dive deep into the blockchain space and marketing in the crypto world. Hi, Tom, how's everything going?   Tom Donohue    Hey, Andrei, thank you so much for having me here. It's a pleasure to come on the show and be able to talk about some new tech. It's something I always enjoy talking about and I'm happy to clear up any questions or look into the future of marketing in the blockchain space and also talk about podcasts if you're interested in that as well.    Andrei Tiu  Super cool. So guys, just so you know, Tom, and Kitcaster are, you probably already know from previous episodes if you have been following us, but he just is one of the platforms that we source, and we establish many of our episodes crew. So, getting guests from there, or us being on different other shows. Tom is responsible for a big part of that. Thank you, Tom, on the obedience occasion. Today's episode is probably mostly gonna be focused on cryptocurrency blockchain, and innovation in the marketing space, because this is something that I know many of you guys tuning in are interested in. Also, it's a very exciting subject, mainly given the current context where you know, like Bitcoin, being all over the news, and people getting more and more accustomed to altcoins and crypto stuff in general. Maybe if I dare to say, probably not everybody knows what this is about. Tom, I think it'd be cool to maybe set the basics first. Let's go a bit in the back. So people can get to know you a bit as a person, how you got into the entrepreneurship space, your liquid marketing and the crypto space. And then from then onwards, you set the basis in terms of how blockchain and cryptocurrencies can play a role in business, in marketing. And more specifically, then we can explore ideas in terms of how this can be a revolution in our space, and what opportunities we have there as marketers.   Tom Donohue    For sure, definitely. I'll be happy to talk about crypto and the state of marketing in that space in a couple of minutes. But first, I'll tell you, I got into marketing because I started out doing digital media as a photographer, videographer, things like that. That's what I went to school for, at first was photography, but then I quickly switched over to Media Communications, and got more into that space, just to find a way to apply my creative skills to something more than just fine art in terms of photography and cinematography. I wanted to find a way to apply those skills, and I landed on, you know, Media Communications, which translates to marketing, public relations, and that's how I got my start. That's what I got my degree in, and throughout college, I got connected with some other young entrepreneurs, and we started starting companies, and we all had a common interest in the blockchain space. We were just investing in buying Bitcoin back in 2017 when things started getting crazy. We all kind of connected and found our strengths with each other. My partner Parker is amazing at ideation and coming up with new products. Then with me, I take those products, build upon them, make them better, and also figure out how we're going to get them out to the world through marketing and other ideas. So, we started back around 2017 with the crypto projects, and since then, it's been going great. I mean, we haven't made a ton of money yet, but as with any entrepreneur, it's always a grind until you get some good investments at first, which is what we mainly work towards right now because with blockchain and cryptocurrency, all those types of projects, you kind of need a fair amount of startup capital to be able to afford to develop and build out very complex systems. As you can imagine, a lot of people don't know about blockchain, what it is, but it's not easy to make. Neither of us is coders. So, we rely on my marketing and both of our product development skills to pitch our ideas, and then go out and find developers who can help us as well. Did you say you wanted some of the backgrounds on crypto Bitcoin? Why is it becoming so popular? Is that what you were asking earlier?    Andrei Tiu  Yes. But until we get there, because you started laughing about this. What was your first venture in space when you guys grouped? Do you want to apply your ideas? What was the first idea or the first business that you want to put together?   Tom Donohue For sure, the first business that we started fits well, with the marketing innovation show, it was a new blockchain platform that we were building called Fraps. It was a participatory marketing platform. So, it used blockchain to essentially compensate people for displaying ads. A lot of platforms would compensate people for clicking through all these ads, and you'll get $1 or something. But what we wanted to do was connect big companies who are looking to advertise to specific types of people to a network of those very people that could in turn, almost become ambassadors for them. But what we would do, we had technology that could trace impressions, that would install onto the person's device, and they would display the ad, in a public space. We targeted college students, so they would display the ad in a public space, and they would get compensated for how many people were exposed to the ad that they were contracted to display. The reason that blockchain was so essential in this business was because of the technology that allowed very low transaction fees. In Consett are almost non-existent transaction fees, that would allow for these big companies to get money into the pockets of people who are on the ground the very customers that they're looking to advertise to, except they're paying those people to do the advertising for them. So in a sense, let's say, I'm a big fan of Nike. Nike is going to start a campaign and get people who already enjoy Nike to represent them through their digital device and through a display ad that they would display in a public place. As people go by, they make money for the amount of time that they are out there displaying the ad, and it really wouldn't work without blockchain for the sense that there are no transaction fees for the bottle that we were trying to build. If we were to try to do it on a traditional, fiat system, it would not be that easy.   Andrei Tiu And what we're using?  Tom Donohue  That's what we tried to do.    Andrei Tiu   Nice, and what did it take him or what type of?   Tom Donohue We were building a proprietary system. We were going to start using the waves platform, which it's kind of similar to ethereum but it allows for extremely fast transaction speeds and a lot of volumes. It also allows you to create your own coin or token fairly easily with minimal amounts of coding and things like that. So, we're going to start on that but our ultimate goal is to migrate to a proprietary system that was built specifically to do what we wanted to do.   Andrei Tiu   I think this is a nice opportunity for us to discuss the relationship between cryptocurrency and blockchain because even before looking into it, I was thinking they were the same thing, but I think it would be interesting and important right now at this point to clarify the differences so that when we later refer to them, people can understand when is blockchain and when is a cryptocurrency and why they are different?    Tom Donohue  Sure. So, the main thing to remember is to have a cryptocurrency you need a blockchain but to have a blockchain you don't necessarily need a cryptocurrency. So, for somebody who doesn't really understand or know much about it just yet. That's important to keep in mind. Not every blockchain needs to have a cryptocurrency. But, order for the fundamental technology that makes cryptocurrencies work is blockchain. So, to have a Kryptonian blockchain, essentially a blockchain is just a distributed database. When it comes down to it, let's say, I had a database on my computer here and it held a lot of very sensitive information. If that database was attacked by a hacker or somebody who wanted to abuse that information, say I was running a currency off of it, they could just hack my single computer and say: "Okay, transfer all the money to my account." You don't want that, right? Cryptocurrency is touted and said by all these people to be one of the most secure things even more secure than our Fiat systems. It is because of this sense that that database that holds the transactions is distributed on 10s of 1000s of computers all around the world. Essentially, for someone to be able to do it, you would have to hack all of those computers simultaneously. And it's unfeasible, it can't be done, and it's essential to kind of wrap it all up in a simple to understand way. Bitcoin, for example, the blockchain is a database that holds the record of all of the transactions that have ever happened on Bitcoin. Now, since Bitcoin is supported by so many people around the world, that database is stored on 10s of 1000s of computers all over the world. So, to be able to forge or falsify a Bitcoin transaction is nearly impossible, because you could say, you have the database on your computer, so you initiate a transaction. That's fraudulent, right? All of those 1000s of other computers would check it according to their database, their record of it, and say: "No, that's not legit.". That's why crypto, in a sense, is more secure than a typical Fiat system, because fiat currencies are centralized. They're controlled by a government entity. Blockchain technology is decentralized, it's controlled by the people, and a lot of different people in different places. Does that make sense? I tried to kind of make it easy to understand, even though it'll never be easy to understand.  Andrei Tiu   Yes, I think indeed. And I think so, right now, because we have the basis, and the next thing that we can do a bit later, in a couple of minutes, when we go into the sort of case studies I think that a next step would be to look at the ways that you can use cryptocurrency to transact technology or to reward users for using a certain technology. So, let's go back to your story, though, this was the first venture to say so, the marketing platform. What next? Where do you go?   Tom Donohue   Sure. We had realized that the platform that we wanted to build was going to cost an immense amount of money to create, which we don't have because we're young guys, we're just starting out, and we've pitched investors, we've gotten investments, but the fact of the matter is to just build a system that advanced was going to take a large sum of money that we just simply didn't have and we weren't capable of raising at the time. So, from that project, we moved into a new project, which is the current project that you saw on my LinkedIn and mentioned before, Secure Digital Asset group, which in our eyes was a more plausible and more possible startup for us to become successful with without needing all of that initial funding. What we're working on right now, and things are looking great, and we have some other projects on the back burner, too, that we're all just using to fund each other. So, let's say we have three or four projects going on right now. If one of them takes off, we're going to use it to fund the other ones. And we won't stop grinding and making new projects until we can until we get one that eventually works, and that's it does the other ones too because we still believe in that Fraps product as well, even if it might be on the back burner right now. We believe in that participatory marketing platform in a way to change the way that companies reach out to people and build connections with their customer bases. But now we're working on a new project that is a little bit easier and doesn't require as much money to do.    Andrei Tiu   Nice, but that's the spirit, you know?! I mean, the wall might not yet be ready for it or the investors might not be able to see the opportunity, but just keep at it and surely you'll find the right people at the right time.   Tom Donohue Definitely, without a doubt, it's just a matter of perseverance and sticking to it. Great marketing always helps. Essentially, what we're doing with this new company is a lot of b2b marketing, trying to get financial agencies and things to see what we're doing because the new company, just like a quick, brief synopsis of it. It's a company that looks to help encourage people and educate people on the blockchain space and how they could get into investments like Bitcoin, atherium, and other cryptos safely and securely, and, most importantly, confidently, because as of right now, it's not extremely easy to go and just buy a crypto. I mean, some websites allow you to do it, but when you purchase into that sort of exchange sense. You don't own or control the currency if you're storing it on a website platform, right? Let's use Coinbase as an example. I use Coinbase as a gateway, a Fiat gateway into cryptocurrency. But if my coins are stored on Coinbase, I don't necessarily control the keys. Cryptocurrency works off of a public key and a private key. The public key is the one that you say: "Okay, send it here, this is my address". The private key is the one that allows you to go ahead and spend it or send it somewhere else. So, the private key is the one that you don't tell anybody. When you store your coins on an exchange service like that, they control your private key, and you don't necessarily have it. That's an issue that we are trying to address and educate people on with the Secure Digital Asset group, and show them how they can purchase currencies and hold them themselves without being at the will of a big exchange like that.    Andrei Tiu   Like holding them in a wallet, right?    Tom Donohue Exactly. The AR platform gives the customer control of their keys controls their wallet, which is not very typical in the market right now, and it does it in a way that is extremely easy for the person to understand, and it's almost foolproof in a sense that if you're on an exchange, and you're going to transfer your coins to another wallet, you need to type a 20 plus digit address exactly correct. If you don't, you'll press the send button, and then your bitcoins will be gone forever. So, the way that we have built it makes it completely foolproof, there's no way you're gonna mess up, and it's just meant to build confidence in investors who might want to get in, but they're worried that they're not tech-savvy enough to be able to manage cryptocurrencies like that. We use paper wallets. So, it's a wallet that a person can hold in their hand, it's not on the internet, and it builds confidence in the investor and it allows them to feel good about buying crypto and not be worried all the time that they're going to lose their money.   Andrei Tiu Okay, so now looking at cryptocurrencies, the main ones, but also the altcoins and other possible coins and technologies that might come up. What opportunities do you see at the moment in the market? Like how can marketers look at blockchain as an opportunity to solve some of their problems or innovate in the way that they market to the public that they address?   Tom Donohue Sure. In the sense of marketers and opportunities that they have with this new technology...   Andrei Tiu  We can go both ways..   Tom Donohue I think they could even go hand in hand, right? Because you have huge marketing agencies that could use some technology to help clean up their stuff. I think that one of the biggest opportunities is securing data. So, a blockchain, as we said before, you don't need a cryptocurrency use of blockchain, people very often are using blockchains to secure data rather than, you know, monetary transactions. So, let's say a marketing firm has a bunch of data about their customers and stuff, a bunch of data that they don't necessarily want other firms to somehow gain access to, and I'm not sure if this is an issue in the space right now with, I don't know, people trying to hack in and steal data from a marketing firm, but it's something that could be completely sealed up by having all your data on a blockchain.   I think another thing as well, when you're talking about big marketing projects that are doing international projects, working with, or even domestic products as well. One of the best things is that blockchain was created for his transactions and using a cryptocurrency or a stable currency such as, USD t, which is a currency called tether that is pegged to the US dollar, for example. So, it's not as crazy fluctuating as Bitcoin and the other ones, but people can use those types of currencies to make large transactions, say your marketing firm was doing a million-dollar deal, but the bank transfer fee is 3%. You're losing out on $30,000, just to get your payment. That's the thing that blockchain can help with as well. So, that's, in terms of business, especially businesses doing international transactions, a lot of them have started to think about using crypto for that very reason, for that very issue of transfer fees.    Andrei Tiu   And there were some case studies or cases in which some bigger companies went into blockchain and.. interchange, I don't remember exactly the names, but this was happening in 2019, probably mid 2019. It was just about when Bitcoin was skyrocketing during that time, as far as I remember, and then there were another couple of crypto like altcoins, to say so. Some of them I know, if I remember correctly, I think it was Microsoft, and they were another couple of companies that started to look into developing things on those technologies to improve or revolutionise the way that they were doing business or the technologies that they were creating. So, do you know any recent case studies of bigger companies that have looked at blockchain? And how have they looked at applying it within the business?   Tom Donohue   Sure, I think the biggest thing that we're seeing right now is major financial institutions looking into it. So your traditional banks, hedge funds are not only looking into cryptocurrencies as an investment, but as a way for them to secure their own data. So, the biggest thing about blockchain, when it started was that this is more secure than your bank that holds all of your money, and some random people on the internet made it. So, now you have these big banks, actually looking into blockchain technology to secure their own data and transactions, which in a sense, could be an issue for cryptocurrency but then again, once you look at and see what cryptocurrency was built upon, which is that idea of decentralization. The banks still don't compete with these larger Bitcoin or ethereum cryptocurrency networks, because if a bank like, for example, Wells Fargo, which is looking into blockchain currently, if they were to build their own blockchain, they've secured their data on a blockchain, but also their technology is still centralized, right? It's still all under the control of Wells Fargo. So, you're at the will of Wells Fargo, with a decentralized system like Bitcoin. The entire community has control over what happens. So, you're not able to just have one decision maker go ahead and change everything. It just doesn't work that way. And I think that's a reason why crypto is here to stay, and even if banks and bigger financial institutions do decide to use blockchain, it's still not going to be quite as reliable or secure as these distributed networks. Andrei Tiu Okay. Oh, and another question that came to my mind now, I think it was slipping there for a while. What experience do you have? How do you market a crypto product or doctrine based product is different? I'd be keen to hear your thoughts because I encountered a couple of scenarios, and I think it'd be interesting for people to understand, because the crypto products are many times about the community around them. So that's why I'm thinking and I want to pick your thoughts on how you think about marketing your own crypto or blockchain products when they were not necessarily maybe b2b, but rather b2c or when you were thinking about the strategy.   Tom Donohue  Of course, one of the biggest things for blockchain and crypto right now is who's going to get that mass adoption, right? Who's gonna get the attention of everybody? Bitcoin has done great with it. But there's a lot of people out there saying, and there's a lot of facts that just say that Bitcoin would never be able to be the world currency, it would never be able to be the currency that everyone's using for day to day transactions simply because the technology behind Bitcoin wouldn't allow for it. There's other crypto's that can allow for it but the biggest marketing issue is how do you get all of these people to trust you, right? So, a lot of the marketing initiatives in crypto and blockchain are about just building trust and building confidence in a platform. So, one of the biggest things that we had gone down the road of and something that a lot of people do currently is I'm fostering education. So, I'm putting out content and material that educates people about the space about what is safe, and what is not safe, what you should and shouldn't be doing, and ultimately tying that into why your platform either addresses or fixes these problems as a whole. So, I would say that is the single biggest initiative when it comes to marketing blockchain and crypto is building trust and educating because every industry every, every new idea, has those smarter who are not necessarily smarter, but more educated, more specialized, people who know about it. For example, with crypto, it's typically younger people who know all about computers, and they know why they should trust it. But one of the biggest things in crypto right now is getting the attention of those older people who necessarily don't have enough experience with computers to feel confident, to go ahead and transfer $10,000 of their money into some digital thing that they could see on their computer screen. So, that's one of the biggest issues that the industry as a whole is facing, but I think people are starting to come around and seeing the price action of coins like Bitcoin, because it's very apparent now that these bigger banks and institutions are looking into investing and are currently investing in it. So, I think that is helping, in a sense, which kind is free marketing for the entire system or for the entire community. But seeing these bigger, more reliable people that they know names like Wells Fargo, whoever JP Morgan, actually getting involved is helping to encourage trust in the system, and it's helping with these people's biggest initiative in terms of marketing, which is building trust.   Andrei Tiu   And are bunking still think or like when you are in the beginning, and now way back again in the day when I was also working marketing, crypto startup kind of crypto blockchain startup. I know that everybody was going crazy about boundaries and building the sort of communities, equal communities around them around the coin, which was the crypto that was backing up the technology. Are they still going on? How are people approaching?   Tom Donohue  Do you mean bounties in the sense of like it development bounty or?    Andrei Tiu   Yeah, both development bounties and if I remember correctly, they were also those things were if you were amongst the first X that were getting X amount of coins, then you'd get them at a better price, like early investment kind of pre-investment.   Tom Donohue   Yes. I think what you might be thinking of is an initial coin offering Ico.    Andrei Tiu    Yeah.   Tom Donohue   Yeah. Which essentially, would be the same as an IPO on the stock market. It's like the first offering of your asset to the community. And that's actually something that we thought about doing, and there's a very specific way that you have to market those projects in order to comply with financial regulation, especially here in the United States where we're at, because the SEC is extremely strict on those types of offerings, and we actually put months and months of research into how we could actually market that type of offering without going against compliance rules. It was a huge issue, and it's something that people are still facing today, when they're trying to do those types of offerings because, in a sense, those offerings are meant for fundraising. For example, XRP ripple as an as a cryptocurrency that's fairly large out there, they're now being prosecuted by the SEC, because of how they ran their initial coin offering. It's a very political, it's a very tough space to be in, but ultimately, we decided to not do it, because we were worried that you know, just one little slip up, and the SEC might deem your offering not compliant, and that kind of just throws your company out the window. We did spend a lot of time trying to figure out how we can market it within compliance. We generally knew what we had to do, but we just didn't want to risk it because the SEC says something today, and they might change what they say the next day. So, we tend to veer away from those types of offerings, but at the same time with Secure Digital Asset group are looking to create a more standardized and compliant way for people to run those types of offerings through our proprietary product, which is those paper wallets that I had mentioned earlier. It just helps to make things a lot more clear and a lot more standardized, which is our goal, to help people with their marketing initiatives to ensure that they are not pushing out an asset that would be labeled as a security by the SEC.    Andrei Tiu  And another type of product that I think, at least in Europe.. I'm not sure but you guys might have similar stuff, if not the same. There are these apps that get mass adopted these days, where you know, you, you basically earn commission, if you bring somebody on the platform, and they transact a certain amount on the platform on specific points, not necessarily Bitcoin, or aetherium, or Litecoin, or ripple, but some maybe not a well known ones as well. What do you think about that way of promoting and building a community of users around the product? From your perspective, is it healthy? Is it something that either with eternity, although it works, it is sustainable?   Tom Donohue  I think that it is a good idea. We have considered that for our very first project, and it is something that we were going to do, but you have to be extremely careful about how you do it. Like, I think one of the first and best examples of that was PayPal. When PayPal first started, Elan Musk, I think it was peer to whoever else started with them. I think they were paying something like $20 to each new user who got on PayPal, which cost them like billions. Maybe it didn't cost them billions, but millions. But it allowed them to get their initial user base, and even if they went into debt, to do it, now they had people on the platform who were using it and generating them revenue. So, I do believe in those types of initiatives, but I would advise people who are thinking about doing something like that to cross your T's and dot your I's because if you end up not having the funds to do it or not expecting the amount of growth and ultimately getting way too many people, and now you can't afford to pay anybody that's not always a bad problem to have. But it could put your business under, and if you're unable to raise funds to actually facilitate the promises that you make to your customers. One, you're in trouble financially and two, you're in trouble with the customers in terms of the promises that you've made them. So, if you want to do something like that, you have to  think it through and, and be sure that you're ready to handle any amount of variables that could happen.   Andrei Tiu  Full stop, really nice and actual. So now, going to the wrapping of the episode, but also taking away the things that I think could be, ultimately, valuable for the end marketer, that would be the guys on the show. Also, we have marketers, as well as entrepreneurs. So, I'm sure that for the entrepreneurs, this might have been a very juicy conversation and nice in terms of getting ideas and maybe polishing some of the ones that they might already have, but also for the marketers. If somebody is looking at ways to better security, probably data security is the first thing that would come to mind from our discussion so far, and relating to what you were mentioning a bit before, and marketing agencies having data issues. Typically, marketing agencies don't necessarily hold the data, and basically, the data always stays in the hands of the of the customer, like the b2b customer, but it could be a very good solution for a client to have security solutions around that so that it makes sure that they are compliant, and they don't expose themselves to risks. To sum up, what would be some other uses or case studies that people could be watching out for? Because there might be like this middle country in on, you know, like in Europe, maybe that has a startup that does probably something that would be cool, and it might benefit from the support of some initial clients. How would that look like what would be a nice feasible solution that would use blockchain and crypto?   Tom Donohue   Sure, a big thing that people are out there doing, is using blockchains to tokenize real world assets. So that's something to think about as well. Let's say you own a property and you have the deed or the contract that says that you own the property. Think of this as any sort of contract or business deal or anything using blockchain to hold that and secure it: one, prevents it from being forged or falsified, and two: allows it to be accessed from anywhere just just like on a cloud. As long as you can get access to your blockchain, you can access whatever data you need to get. That's something that a lot of people are doing. So again, tokenizing, assets, deals, contracts, things that you might need access to down the line and things that you don't want to change, you can keep a very safe record on a blockchain. Next would be securing physical systems, for example, one thing that they're talking about doing is electrical grids. These are very large industrial scale projects, but these can be applied to a lot of different things, like startups. They're using blockchains to secure their grids and it's something that can be hacked, as unfortunate as it would be for an electrical grid to be hacked and shut down. But not if it's secured by blockchain, it would, it would make it nearly impossible. So let's say you have a startup that is running a system where you have to store user accounts, user profiles, and there might be some sensitive information, like the user's credit card information in there. There's a lot of services and stuff that help companies and startups do this. But there are also new services popping up that use blockchain to help secure that stuff. With a couple of clicks, you could integrate one of these services into your platform, and start using a blockchain to secure your stuff. It's just as the world moves forward into this digital age, where everything that we do is happening on a computer, or everything that we do is verified by a computer, this is the way that you can be sure that your stuff's not gonna get messed with. And I think that's the main idea of the industry. It's the security layer that so rocks solid, that everybody is confident that it will be okay. If that makes sense. There are endless applications. Another friend of mine is working on a blockchain video game where the in game items and assets will be tokenized on a blockchain. Let's use Fortnight as an example. Let's say you had like skins or like items, they would be secured on a blockchain outside of the game, to where you can go outside the game and traded those items, using the security of the blockchain. And ultimately those items would have some value. So you could sell your stuff from the inside the game, or inside the game, you could go and trade with another player. And then on the back end on the blockchain, that transaction is logged, just like if you were doing it on a stock exchange or something. So that's just an example. There are so many applications that blockchain can be used for. I'm probably missing a couple of big ones right now. But those are just some fun ideas that interest me. So I hope it helps to clear up the use cases that could come out of it.   Andrei Tiu   And one question, I'm not sure if it's silly or not, but I think maybe popped up in some people's heads. Can a blockchain disappear? Can you just count on a blockchain to track all your stuff and use it and then at some point, just for it to stop existing?   Tom Donohue A lot of blockchains have their own sets of regulations and things like that. LI everybody who mines Bitcoin and stores, the Bitcoin network just decided to say, at the same time, hey, we don't want to support this anymore. Yeah, they could go and turn off their rigs, and then the platform would cease to exist, but the community is so committed, and the lead set on making this a thing that I would be hard-pressed to ever see that happen. I could see it happening for some smaller projects that maybe aren't as supported. But say you are, I believed in one of these smaller projects, and we began running a node or, in another sense, storing the data on our computer and running it. Now, it'll never stop as long as you're running it. So it's, it's about the community and the adoption of each project. So like, if, if I made a blockchain and I was running it on a node on my computer, I might be the only person running it. So if I shut it down, then, of course, it would disappear. But if I were to go and turn it back on again, it would be back. So I guess, technically Yes, like a blockchain could disappear. But the more it's adopted by a community, the less likely that is to happen and for projects like Bitcoin aetherium, Litecoin, like these bigger ones, it will never go away. There's just there's just no way that that could happen at this point.   Andrei Tiu    Well, okay, so this was very nice. Where can people get in touch with you? So guys, as we mentioned, this was the crypto episode. But we'll organise another one since Tom's so deeply involved with multiple projects. The other one is Kitcaster which is a cool platform. And we're going to dive a bit deeper into the content marketing side of things, and podcasting, and these other things that are probably a bit more widely adopted than blockchain at this point. And very different. But until next time, Tom, where can people find you and maybe reach out if they have any questions or ideas or proposals, ways in which you might be able to collaborate,   Tom Donohue I'd say the easiest way to send me a message and for me to be able to see it would be to connect with me on LinkedIn: Tom Donohue.    Andrei Tiu  So we'll have the link in the description as well. So you guys, check it out there as well. Awesome.    Tom Donohue  Anybody can feel free to message me and ask me about anything podcasting, blockchain Whatever. I'm always down to connect.    Andrei Tiu   Thank you, Tom. So this was very insightful.    Tom Donohue    Thanks for scheduling this and getting it all set up. I know the time difference makes it difficult.    Andrei Tiu   I enjoyed it. Looking forward to our next catch up. Thank you for tuning in. If you have questions, proposals, ideas, always feel free to ping them to myself, Tom, send them over to our team and we'll make sure to try to make those episodes happen or come back with answers to you. But until next time, everybody keeps rocking it. Tom, thanks a lot for being on the show again, and wishing everybody an amazing rest of the week slash weekend ahead.   Tom Donohue   For sure. Thanks, Andrei.   Andrei Tiu   Thank you. 

04/03/2021 • 48:21

Join Andrei and our guest on today’s episode, Jeroen Corthout, as they will be discussing how marketing has been a catalyst for business growth in all the ventures that urine has been involved with as both a marketer and an entrepreneur, amongst many other things.   Jeroen Corthout is the Co-Founder of Salesflare, the most popular CRM on both ProductHunt and AppSumo.   Connect with Jeroen: Website: https://salesflare.com/ Jeroen on LinkedIn: https://be.linkedin.com/in/jeroencorthout Facebook: https://www.facebook.com/salesflare Twitter: https://twitter.com/salesflare Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox Episode transcript: Andrei Tiu Hello, everybody, this is Andrei and you are on The Marketing Innovation podcast show. Our special guest for today is Jeroen Corthout, the Co-Founder of Salesflare, the most popular CRM on both ProductHunt and AppSumo. And today, amongst many other things, we'll discuss how marketing has been a catalyst for business growth in all the ventures that Jeroen has been involved with as both a marketer and an entrepreneur. So without further ado, hi, Jeroen, how are you? How's everything going? How's the day?   Jeroen Corthout I'm doing fine. You. So it's, uh, today, we always work from home. The only thing that changes sort of is the weather today, the weather is good.    Andrei Tiu So yeah, a bit of sun, bright sky. So really excited for us to get going. It's been a while since we had a sort of software focused episode. And I think, you know, our listeners, I know, some of you guys have been missing this. So I'm really excited because here we have a very nice case study and success story. And also apart from sales flair, I think you're only it's okay to be with you as well, we can dive into some other stories and success stories, case studies, from your experience. Yeah, we can assess, you know, marketing in the context of small and medium sized businesses as well as scale up and then also what's been changing what's new. What are you guys doing? I'm planning for this year mixing, marketing and sales. So let's go, let's go find your background, maybe just so that people can get to know you a bit better.   Jeroen Corthout Yeah, in very short. My first experience in entrepreneurship was when I was 15 - 16, building websites, that was amazing. I felt like I was creating stuff for people and I would get some stuff in return. Not much. I was young. And for me, it seemed like a lot. But it was almost nothing. I then spent some time also selling cell phones, doing basically some arbitrage. I would buy them either in the UK or in Germany and then and then resolve at a higher price in, in, in Belgium, which is where I'm based. That was while I was a student, it was a nice hobby. And I made a little bit of money, it seemed like a lot of money to me at the time. Again, it's almost nothing. I studied engineering. Because my, my dad is an engineer and this guy was completely raised like that. I considered Computer Engineering. But I didn't do that then because it just seemed a bit nerdy. I ended up doing electronic engineering together with business and then moved into biomedical, which was a whole new thing to explore. Like, way beyond all the stuff I learned or medical courses, it also felt like I could actually make an impact go into healthcare instead of telecom or energy. And then not that these things don't have impact. Don't understand me well, but it just felt like this extra thing. You know, health care, helping other people be healthy. It's something that I'm still quite passionate about, even though I'm not working in healthcare now. I studied business school, because I didn't really want to take an engineering job, I wanted to do something more with customers. I ended up in a marketing role after Business School, which is funny, I mean, studying engineering and my first job was in marketing. I was basically like a junior Product Manager, you could say, and they call it marketing specialist. I was responsible for vaccines. That was my junior product management position. And I was supporting to order product managers with their more shitty tasks. Really, I thought what I was going to do was put products in the markets. What it ended up to be was me making brochures and teaching the sales team how to use them. It was not at all like those kinds of expectations, reality kind of things. It was very much that. I did that for I think about six months I was about to give up. I think I've found that our job at eight months and at 10 months I was gone. I joined a company which was way more exciting. Basically what I found out when I started in pharma was nobody knew anything about websites. I did and I sort of felt like I knew follow marketing also after some months. I thought it's not too complex. So I figured I'm going to start my own agency For pharma companies, and then I had dinner with a guy, which I knew stuff about that, but I didn't know that he basically took my idea to a whole other level, and included things like market research and strategy and impact measurement and much bigger than just building websites. And he offered to join them, because he said, Well, you're too young, nobody's gonna believe you are. And we'll teach you everything. So I accepted that offer. ended up working there for four years. And I learned a lot of narrow way more than I learned anywhere else, I think. I was basically listening to what most big pharma companies, but also some bigger biotech companies wanted to do in their marketing. And then I would come up with solutions, usually, sort of digital, starting with very simple websites and a little campaign around it to actually, I think the biggest project I sold was around half a million that was replacing a Salesforce on two products for a year with a full scale, multi-channel marketing campaign, really targeting the doctors in all kinds of different ways, so that the products will just stay top of mind. So it's getting quite old products, that if the doctor just keeps the product, Top of Mind, they keep prescribing it, you know. But then I always knew I wanted to start my own company, at a bunch of trials, I can go into all of them in detail, but it probably will take us too far. And the most important thing to take away from there is like, if you're listening and you feel the same, this just get started. I failed a bunch of times. But each time I learned, and I took something away from it, and it helped me towards the next time. And I also met people along the way. And, for instance, my co-founder, I met along that way. And at some points, we ended up working together on his company, basically, I was helping you with the marketing and sales and make a long story short, we had a lot of leads that we got at a conference, we wanted to follow those all up. We didn't find any tool that works, we looked at lots of CRMs. But what we saw is that none of them really stuck with us, we always gave up. And we figured that it was because it was just the expectations that these serums were were imposing on us on. On the amount of work we had to do before they became useful was so high that we just couldn't keep up. And we figured that actually what we were doing was avoidable. We were taking information from one digital system, like our emails, our calendar, phone, email, signatures, whatever, there's all kinds of things. And then you take that and just start copy-pasting it into a CRM, and every time you something happens, you have that reflex of putting it into CRM, we figured that that was sort of dumb. And that we could automate that, that we could build a system that that does that for us. That gives us an insight into all the information we have in all the different systems around the customer, like not just their address book levels stuff, but like, did we exchanged emails, what are these emails, meetings, calls, email opens, email clicks, website visits, files we exchanged, but they say on social media, all this kind of stuff. And we built a system that does that, which is elsewhere today, which after a small roads of trying out stuff, we found out that it fits best for small and medium-sized businesses be focused on B2B to keep it simple. Because if you try to serve too many types of clients, your software becomes sort of fuzzy. And this was a very long story very short.   Andrei Tiu So basically, you started and you met your co founder during your time at Dr Dre when you were there a founder right now let's explore plus   Jeroen Corthout So Dr. Dre is one of my companies that failed. The entity is still there. And I use it for sort of consulting purposes. Like it's my personal where I organize my finances. Let's: But that company failed due to a lack of proper business model.   Andrei Tiu Okay, cool. So anyway, since there is where I want to get to, mostly because this, this actually was a success. So, you know, it would be very interesting to, to dive a bit into your journey when you were starting out when you had to launch the business. Obviously, this goes a bit back. So looking at the way that marketing was done at that time, and the way that you know, your competition was looking like, and you know, the market overall, how did you think about launching it when you implemented your first campaigns like your first lead generation campaigns or your sales activity to get customers?   Jeroen Corthout What we focused on a lot initially, was one PR, this just because, you know, you see all this kind of PR going on, like, companies coming in the press and coming big mean, that's the impression you have. So we thought, Oh, that's the way I must say that we did get actually our first customers and a few after that, we got through PR, because they read about what we were trying to do somewhere. And they approached us and said, this is interesting, this is what we need. Most of our customers after that come through more, more of a sales approach, very heavy sales approach, starting from our own network, but then diverging from there. And we tried all kinds of stuff in the beginning, like, we started off with just going around to everyone who wanted to hear just having meetings just was very random. Then I went back and started doing customer interviews, which was way more systematic, where I would also ask, at the end of each interview, who else they knew that I could interview which was a good way of expanding the network. Then, yeah, we were in a startup community. And we did a whole lot of networking there. So we would pick up contacts here and there and then to them go to orders. We did that for a long while. While we were still sort of searching, who sells rare bit appeal to first of all, and we're still also developing our products to a level that people wanted to pay for it. And it was a quite a long and painful journey, but one that I do believe you have to go through. And then you can't just start marketing to the masses, and just throwing a trial online and see what happens. I think when you really go with customers through this kind of journeys and a very hands on way, that's when you really learn how things work, what these people care about why it is they choose you why they go over from the other thing, what's going wrong in your onboarding, all this kind of things on which you can then later build your marketing. Which then basically means that your, you’re making the whole thing, not necessarily more effective, but more efficient. So you don't have to spend that much energy anymore to make it all run.   Andrei Tiu So basically was a freemium in the beginning. And you were offering it to as many people as possible in order to get, you know, reviews and feedback right.   Jeroen Corthout Now, we did offer freemium at some moments, but that was not very public. So chances are that you have never seen that. We tested that. Just in the initial stages, we were trying to sell it at a price on the site and all. But we would often get people on prolonged trials, or we would have student organizations using it for free or else kind of stuff. We probably should have made it free first. I don't know. It's something I'd wonder if I if I'd start again. But because the first step is trying to see how you can get people to use it. And that's really an essential first step after which you can get to Okay, how do we now get the thing that is used to a level that people are willing to pay for it as well. And I think the fact that we didn't give so much free access to it in the beginning sort of made that we had to take a little bit more time to get people to use it. It took quite a bit before the first enthusiastic user apart from me a beard I think was probably about six months after we started developing, or maybe seven or so. And it's, it's about a year and a month or so after we started developing that we actually got the first person also wanted to pay for it. Gotcha.   Andrei Tiu Okay, so basically, going back to your journey with a company, so you guys made the product first. And then you understood where to position it and how to basically sell it best. What was important to the people that were your ideal customers? And then what was, I mean, what did he take in terms of marketing, and also the way that you are promoting the product and the adoption, so that you guys could get to, you know, the most popular product on Product Hunt, or on appsumo. And all getting all this increase in the number of users as well as retention and expansion in terms of geographies as well.   Jeroen Corthout You could say that is the one thing sort of building up into our, and we didn't really, we didn't really like to go all out or something. So like I said, for a long time, I was doing sales, sales and customer support, and really trying to try to nail that before we even started even thinking about blogging, I think we didn't blog until end of 2016, which is two years in. But for us, I think we didn't start marketing. Like really like putting diamond that until we were like 20 or 30 customers. And now we started with, we did some blogging and all but that's that builds up slowly, we tried to get some quicker things going. I remember at the time, for instance, Cora was still working well like writing a lot of stuff on Quora. That's it's not really super effective anymore. And then we build towards that big product launch, at which point we had sort of build the community already, from customers and from people that we started to get involved with our content marketing. And we were also involved in Facebook groups, which also helped us a lot. And then from that Product Hunt lounge, this showed that there was interest, which made that appsumo then also got interested because they honestly didn't believe that they could launch a CRM successfully, they are staying away from that or like, try to at some point, but you know, it's not really something that we see succeeding, we convinced them by being successful product on that it was a possibility. And then from there, that became successful. And actually, from both of those, we sort of upped our scale quickly. Especially from the appsumo lounge, which made that very quickly, we had a much bigger community or army of fans, that could push us to the next level. Because when you think about what made us successful, it's it's the word of mouth. It's how well we score on review sites, it's being perceived as one of them, the, the more interesting players out there and appearing of lists and all that. It's not because we spend a ton on paid advertising, we don't have the money. And if we did, we wouldn't be able to outbid some of the others out there. So we all grow on based on more organic things on the channel, I would add after the ones I already mentioned, is probably content marketing. But that's a way slower thing to build up. There isn't often an article that I write that, that already properly ranks within six months, the ones that ranked in six months, or that are really the top ones. It's more like nine months, that that is usually start performing. So it's very, very small sort of process, especially when you when you when you do this on a on a continuous basis.   Andrei Tiu I was actually about to ask you, because in your niche, you guys have like massive giants with massive giant budgets that are investing and I mean, I'm trying to recall the cost per click, but for example, I know that in the UK was over, I think it was over 20 pounds per click or you know, CRM software and these types of keyword searches. So it's a very big, big and obviously you need big, big amounts to get competitive there. Okay, so yeah, content marketing. SEO is actually one thing that is recurring in many discussions that we had on the podcast as well. When looking at it Ways to gain visibility online without having to be x exert enormous amount of money to get there. So basically, if we were to look at your growth, and the marketing things that were really, really impactful for you, or marketing activities, it was first successfully launching Product Hunt. And then off the back of that, starting to build a community and spreading this word of mouth more and more, right.   Jeroen Corthout Yeah, you could say so but then you're, you're, of course, ignoring all the work that happened before that, and in between.   Andrei Tiu And then some point, some some, you know, some key stages in the journey. Yeah, you know, so so our listeners can identify themselves with one of these stages, and then maybe get a bit of inspiration in terms of what might…   Jeroen Corthout Yeah, definitely no, no, I just want to avoid that people think like, they launched on TechCrunch and lived happily ever after sort of story. And then they were big and no, it all happens. That's that's almost never how it happens. So but we are, we are led to believe that how it happens, and actually that that affected our thinking in the beginning very much as well. So it's really dangerous when you go in with wrong expectations. But those were definitely some of the pivotal moments. Yeah, from there, it's it's been a lot of hard work growing. That's not without any major major inflection points. Okay. month by month, just adding, adding, adding, adding.   Andrei Tiu So how's the marketing, planning looking for this year? What are you guys focusing on? And where do you expect most results to come from?   Jeroen Corthout Yeah, so we keep focusing on SEO optimisation, we are going to be actively looking for backlinks. Now something is something we have never done was more reactive. We are going to keep focusing on something we started last year is really being visible outside our own audience. By being in lots of different places on this podcast, for instance, speaking engagements, all kinds of different partnership possibilities, something we focus on a lot. What else, I mean, let me pop it up, perhaps, because we've actually just decided on it. And we finalized it last week. So presented it to the team are probably going to revamp the websites, we see a lot of possibility there. It's starting to become a bit outdated that we can do way better. Like our website is probably most behind everything we have definitely behind on our application. We're also getting in in more and more CRM listings. It's another way of being visible outside your network, but more of the Google traffic-wise, it's a, it's a good thing to focus on. And then it's in general, we try to do growth improvements, we call it on a consistent basis. So we have our funnel, and we look at where we could improve things. And it's really then identifying these places and thinking, Okay, how can we tweak this, make it better, increase the conversion, make people stick longer, convince people better? And then do these experiments and see how they turn out?   Andrei Tiu Yeah, I think experimenting is a very good tactic when you when you tackle these kinds of situations. So looking at, for example, the paid ads type of, you know, like this, this aspect, are you planning any paid experiments or just focusing solely on organic?   Jeroen Corthout We have in our plans to look at it again. But I doubt that we'll find anything, at least, let's say bait outbound, if that makes sense, like ads that attract people that are not necessarily searching. I see very little possibility there personally, but we keep looking right. You're not going to close our eyes, but it's mainly attracting more of the people that are searching, there are still potentially possibilities but you need to look a bit further than just Google AdWords because as you mentioned, the pay per click rates there are just way too high. Some of our competitors charge way more. While it may not seem at first. In the end, they earn 10 times more on a customer than we do so they can easily outbid us, which then means that in this there, there isn't really a place for us in these places.   Andrei Tiu Yet, soon enough. Cool. Okay, so now because I know you, you need to get into a very important meeting soon. So just to be able to sum up and also show some actionable insights for our listeners, what would you say is, or are of three very important lessons or things that our listeners being on the same kind of journey should be looking at, in order to ensure the biggest chances of success. And these can be practical things or more things within your organization, things to do to do with marketing?   Jeroen Corthout Yeah, I would say, first one, something that we mentioned a few times is taking it step by step, seeing where you are in the journey and then taking the next step, rather than trying to nail it all from the start, like have a marketing plan, and then roll it all out and then see it fail, I mean, rotter, try to learn and learn and go further. experimenting, there is, is important, but it's, it's equally important to just have a clear understanding of where you are in that journey. Secondly, I think thinking from the perspective of your audience, like, how does your audience look for you? How would they like to get in touch with you? What is it that they are would be triggered by what is it that they are, are needing? If you think from that direction, it makes it so much easier to find the right marketing channels and approaches, rather than to try to push something through or you are used a huge bazooka or you know, and you're asking for three learnings, right? I think, and it's something I didn't mention yet. Our marketing is also only successful because of what we do afterwards. It goes beyond just attracting these people. We tried to build very close relationships with customers in an in a number of different ways. deliver great service to deliver a great product, and that's a whole other episode. But it's only by doing these things, that you can make marketing actually work without having tons of VC money. If you have tons of VC money, you can have a crappy product, crappy service, launch a million of ads, which are not necessarily profitable, and show growth and then raise the next round. If you're not in that scenario, then you need to take things the more sustainable way, the more holistic way. So just to say it's your success in marketing is in that case, also going to be defined by your, your, your full growth approach rather than just customer acquisition.   Andrei Tiu Got you. Okay, super insightful. So now, just the wrapping up. Finally, I know we have some people here that are using CRM, and they would find discovering you very useful for them. So just as an invitation to you know, try the software or to maybe link up to you get in touch with you for partnerships, as well as many other like may be other opportunities, where can people best link up with you? And also who would be the people that would benefit most from your software?   Jeroen Corthout Yeah. People who benefit most from our software is small and medium sized B2B companies that are looking to organize their sales in a better way. Either they're using a sheet, or absolutely nothing, or they have a CRM, but nobody uses it. Or at least it's not properly used to function as a full system that supports their sales follow up. In any of these situations, sales rep might be a good solution for you because we basically make sure that that's going to work by automating a lot of the data inputs and then making that useful by giving you a good overview, notifications, reminders, all that kind of stuff. Sales flare is mainly used by agencies, which means marketing agencies, software development companies, consultancies and this like service service type companies and buy more like tech companies, both in in startup stage and a bit bigger like we have, for instance, a rather large telco company also on our software. That's that that all works. And actually why we see these target groups most is because those are the ones that look slightly further than just typing CRM into Google. And then they actually look for something that works for them. If you want to find out more about sales, where you can go to our site is salesflare.com. You can check out the software. I mean, you can read about it. But you can also see it. If you just click to sign up for a trial, you don't even have to connect your emails to see it. It will give you a walkthrough, if you like. And at the end, you can connect your emails, you get a whole onboarding and we're there to help. But if you want to get in touch with me personally, you can do that through LinkedIn, probably the best place Do not forget to add a personal message. Otherwise, I will not know where you're coming from, you will disappear in a sea of spam. I probably have another thing LinkedIn connections and lunch, which are all spam. So if you include a personal message, I assure you, I will see it, I'll add you and we can have a conversation.   Andrei Tiu Thanks so much for your time today was very insightful and very nice to meet you. I'm looking forward to catching up a bit later as well as and following your journey as well. And yeah, until next time, wishing you an amazing day. All the success and looking forward to meeting soon.   Jeroen Corthout Thank you. This was fun.   Andrei Tiu Same here. Cheers.

11/02/2021 • 32:02

Tune in with Andrei and Shane Pounder, our guest on today’s episode, as they will be discussing customer behaviour changes in the retail space, online and offline, as well as marketing strategy and processes when designing modern B2C customer journeys.   Shane Pounder is an experienced Operations, Strategy and Marketing professional with over 20 years of experience and a proven track record of driving successful results within organizations ranging from technology to healthcare. He is a dedicated team leader that is happiest when coaching his teams through a particularly difficult problem.    Currently, he is the Vice President of Operations and Marketing at Flipp, a leading retail technology company that works with North America’s largest retailers and brands. In his Operations role, he has spent the last five years scaling out the team and processes that operate Flipp’s platforms. This work includes overseeing multiple operations teams as well as the Outsource and Content Design functions (a total staff of 100). More recently, Shane has assumed the role of Vice President of Marketing where he is tasked with overseeing the growth marketing, consumer insights and marketing communications functions.    Prior to joining Flipp, Shane has had experience in many different industries. He started at University Health Network, Canada's largest research hospital, in a costing and process improvement role. A key accomplishment was a full costing of the transplant patient experience resulting in improved funding. From there, Shane completed an MBA before working as a consultant at Bain & Co. completing assignments in many different industries such as recreational vehicles, industrial goods, telecommunications and outplacement services. After Bain & Co., Shane moved to Maple Leaf Foods, Canada’s leading consumer-packaged protein company, progressing to a Director of Six Sigma through project leadership including a growth strategy for the bread division and a massive complexity reduction project in the protein business. After Maple Leaf Foods, Shane moved into a Director of Operational Excellence role at the non-profit organization, Heart & Stroke Foundation. In this role, he led multiple different initiatives including three restructuring projects, which drove significant savings for the organization.    Shane holds a B.A.Sc in Systems Design Engineering from the University of Waterloo and an MBA from the Rotman School of Business.   Connect with Shane: Website: http://flipp.com/ Shane on LinkedIn: https://www.linkedin.com/in/shanepounder/ Facebook: https://www.facebook.com/getflipp Instagram: https://www.instagram.com/getflipp/ Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox Episode Transcript:   Andrei   Hello everybody! This is Andrei and you are on the marketing innovation podcast show. Our special guest for today is Shane Pounder, who is the VP of Operations and Marketing at flipp.com. And if you don't know Flipp is a one-stop marketplace for digital savings and deals with over 5 million monthly active users. So you guys are pretty big in North America and Canada. Today we'll discuss customer behaviour changes in the retail space, online and offline, but mostly focusing on online as well as marketing strategy and processes when designing modern B2C customer journeys. So without further ado, hi, Shane, how are you? How's everything going?   Shane   Doing great. Happy New Year to you and hope you're doing well.    Andrei   Happy New Year to you as well. How are things? How's the start of the year, what is fresh, what is different, how's business?   Shane   Good. We ended last year pretty well. Now, where I am, we're in a bit of a lockdown right now due to the pandemic, and I think you guys are experiencing the same in the UK pretty recently. My area of Canada has actually just gone into lockdown as well, back in December. So although that's not ideal, and it's definitely having an impact. We're still moving along, and then the business is going well and looking forward to how 2021 plays out. There's definitely a reason for optimism looking forward, which is great.   Andrei   Awesome, awesome. That's the spirit. So tell us a bit more about Flipp, because we have audiences that are from North America, Canada and this side of the world but we also have European listeners and Australian ones, as well. So just everybody is on the same page, they understand what you guys are doing and you bring into the world.   Shane   Absolutely. So it's Flipped with two p-s, Flipp. And basically, our mission is to help shoppers provide for their families by making life more affordable. The way we look at it is that we're trying to reinvent the way people shop and help change the world of retail a bit here. And so what we are in particular is we are a shopping app, where we bring circular ads or flyers or coupons and deals right to your phone, or your computer so that you can plan your weekly shopping trip, and save time and money each week. Now a bit of that depends on your geography, but here in North America, there's a big business around what we would call in Canada flyers or in the United States circulars, is where stores will put together different deals on a weekly basis, bi-weekly, whatever. We take that and we make it digital, make it interactive, put it all together and make it a lot easier for our users to shop.   Andrei   Super. So basically, this is pretty popular in the UK as well in Europe. I know, East Europe is big on this. So, you basically scan these booklets or these flyers, and then you put them on the app. And then how do customers interact or navigate with this, they just identify then shops, and then?   Shane   So even going back into the process, it is less around scanning it, we actually work directly with most of our merchant partners, we bring in the files, and we'll work with them around what is the best way to tell their stories online, so so that we can actually add some value to it on the digital space versus just a print piece. And then we pull it all together and we surface it for our users. So they can come onto the app and they can click through picking their favourite merchants that they shop on a regular basis. Then there's a bunch of functionality on the app. So for example, there's a search feature. So if you know you're about to go to your grocery shopping, and this week you're looking for eggs, you put in eggs, and it will tell you where those savings and deals are at all the merchants in your specific area. What we also do is we work with our merchants in order to understand how to distribute those savings and deals. So with Canada and the US, a lot of our merchants will have variable deals depending on where it is in the country that the person lives. And so I can put in where I live here in Toronto, and it will surface the deals that are appropriate for me. So when I put eggs into the search piece, it will tell me for the 510 grocery stores in my neighbourhood. These are the ones that have it on the deal. Then there's another functionality around helping you build a shopping list. We've also got a watch list which will allow you to put in certain items that you want to track, so that it's easy to go in and find those things when you want to buy them. And then we've got other things we'll work with. We'll bring in coupons. So we can match coupons to certain things so you can get even more savings. So there's a lot of different ways that we try and make it easier for people to look at all their different options and do the better job of saving money on their shopping.    Andrei   Exciting, I have so many questions in my head, I can't wait to go through all of them. Let's see, I mean before anything, let's introduce you a bit more to the audience. So they understand your journey and you know how you are transforming the Flipp environment at the moment as well as contributing to their planning in terms of operations, in terms of marketing, in terms of comms. So tell us a bit about you, who is Shane?   Shane   So I'll give you the quick bio, I am an engineer by education, started working in healthcare for a little while, actually doing finance and costing work before determining that I needed to go back to business school, get a better vocabulary, did my MBA, finish that off, and then I've worked in a few different areas. My first job out was in strategy consulting, working at Bain and company, did a bunch of really interesting stuff there, including a couple of really good marketing cases, one that kind of piqued my interest in the world of the shopper, and how they look at things and branding, did some really interesting stuff around recreational vehicles and customer segmentation that was kind of foundational to how I look at marketing today. After that, went and worked within the consumer packaged goods company here called Maple Leaf Foods, which is a large Canadian manufacturer, mainly on the protein side. But at the same time, we also had a bread company, where I was primarily focused, doing work around customer care, skew, rationalisation, formulation, stuff like that, so that we could do some big network consolidation work. So that was through six sigma. So I was a more pure operations type at that point. And then I did a year doing customer brand marketing within that, where we would work with major retailers, help them get their products out under their own labels. So that was a really good experience on the commercialization side. After that, I did a stint in the strategy world at the Heart and Stroke Foundation. And that was just looking for something different. That was an operational excellence role, it was about going in and helping people do things better. So I worked with a lot of different teams, including a couple of structure projects, and worked with the marketing team around how we can streamline some different aspects of their work. And then after a couple of years of that, I got a recruiter call for flip comm or flip, which was unexpected, I was about to start looking for something, and this was a kind of serendipitous call. So they wanted somebody to come in and run their operations team, they were scaling and growing quickly. And it was also a seven-minute drive from my house, which helped the commute excellent. And took a run at it and fortunately got the job. And so that would have been just over five years ago now came in starting on the operation side. So when we talk about working with the retailers and bringing in their content and manoeuvring it through that, that was my team that would do all the legwork around that. In my time here, I was able to take on some additional responsibilities, we do content production, where we'll work with different retailers, and instead of just giving us all this stuff, we will work with them and help them build. And we're looking at how we can automate and streamline and improve some of those processes there. But also get them the content they want. And then earlier this year, I was given the opportunity to start taking responsibility for the marketing team. So I've dabbled in and worked in marketing and very indifferent elements throughout my career. And so this is my first time kind of coming in and really leading the charge on it.  This is how I got here.   Andrei   Nice. So five years, I think you managed to see many of the very fast-paced environments of, commerce changing and a lot of things that were very rapidly moving. So how was that from the app’s point of view, from the business? What do you feel has radically changed in the past, maybe not five, but maybe three years, as well as maybe focusing on last year because you know, it was an unprecedented one. But you know, a lot of things have changed and maybe accelerated as well in the e-commerce space. We saw that a lot while working with our clients, but I'm keen to hear your thoughts on it. How did you feel from the inside?   Shane   There's a couple of different things I would highlight. First off, we're working both with the merchants and with trying to build an app that is great for the shopper. So we're seeing different things on both sides. So if you come at it more from the merchant perspective, what we're seeing is basically an acceleration from what historically would have been print type publications that would go out, go through the mail and everything to the digital side. A lot of the retailers especially the brick and mortar guys have had to pivot very quickly, and it was something that was already happening, prior to the pandemic, but with the pandemic, we saw them move fast. Where before they would be hardcore brick and mortar, a little bit of delivery or pre-order on the side, but then that moved to buying online pick up in store was almost overnight. Watching some of our merchant partners very quickly turn on the infrastructure to be able to manage through some of that econ work was pretty, pretty extraordinary going from that brick and mortar to more of an Omni play. And at the same time, in terms of their marketing and advertising efforts, we've also seen that shift so before where they were heavily reliant on print, we would see things like: in a grocery store, here in Canada, in the United States, you'd walk into the grocery store, and they'd have the flyer sitting there for you to pick up so that you can browse and look at it. Well, people don't want to pick up paper right now, when they're out there. And so then they're moving faster to Okay, how can we get more of those deals online, get more of those deals into the hands of our shoppers, give them different options to purchase and ways of actually getting that. And then kind of streamline that end to end process. So that's been great for us, because this is an area that we're working towards, and the printed digital pieces exactly where we're situated. And so we're working closely with a bunch of those partners to help accelerate that. So that printed digital is one core thing on the merchant side and then in the shopper side, we've seen some really interesting stuff. So we've done a little bit of analysis. Black Friday's kind of huge shopping day, American Thanksgiving. So we've done some research around how things change there. And we've been seeing shifts to online pretty significantly in the past few years. But this year, it was a huge shift, because people didn't want to go anywhere near a physical store. And so whereas before, we would have seen kind of a slight increase in the amount of online, now it has shifted big. Then a lot of people didn't want to go in-store at all, and would change most of their holiday shopping Black Friday shopping online. So that was a big shift, that we've been trying to support our retailers through seeing how that played out for the major shopping experience.   Andrei   In terms of the shopper themselves, because you guys are very much focused on bringing the deals and the best discounts to the end customers that use the app as an interface. What do you think about price sensitivity and loyalty towards retailers, when people actually have the chance to buy from anywhere and the distance is not an issue anymore, because they mostly buy online and get delivered to the door?   Shane   We've definitely seen across the board that people are spending less than trying to save more right now. And you'll see that even more highlighted in kind of the millennial and the Gen Z or Gen Zed generations because they're already feeling strapped, you see it in the States, people are graduating with more and more debt. And they're struggling to get jobs that are going to pay that off. And so people are becoming a lot more cognizant of how their dollars are going out. They're using tools like ours, in order to find whatever savings they can do in order to put a little bit more in the bank and try and save up for something going forward. So we have definitely seen that shift where people are spending less. Even within Black Friday itself. Through some of our research, we saw that a lot fewer people were planning on shopping than before on Black Friday, and they were trying to spend less. Our target shopper is a savings and deals shopper. So you know if we're looking at what our wheelhouse is, it's those people who are already thinking about where can I find a coupon? Where can I get things cheaper? If I go to a grocery store x versus y, can I save 20 bucks? And this just exacerbated that. So a lot more people are concerned and worried about how the pandemic was going to impact them from a job perspective, so they are being a lot more diligent and spending more time and more effort. And frankly, they've got a bit more time to spend looking for the deals. That includes whether it's going online and finding an alternative through an online source versus going to a physical store.   Andrei   Okay, so let's look a bit at your customer’s journey when they do online shopping. This is very interesting for us and I'm sure for many of our listeners as well because we do work a lot as well in the e-commerce space. So I think this is something that everybody's talking about these days. So if me, the user, wants to plan their grocery shopping for the weekend, I'm going on Flipp, I can find there the best deals from the grocery stores that are around me. And you mentioned you can actually make a basket and be aware the best yields are right?   Shane   What you can do is you can build a shopping list. So we're not building current baskets that you could then transition to an online, we do work with some retailers around how we can surface some of their clicks and collect. But at this point, we're not doing e-commerce within the app, what is happening is, we set it up so that if you've got those five grocery stores, you can do your hunt, and say, you know, I'm trying to decide what I want to cook this week and I've got these three protein sources I'm interested in. Now I'll go to the grocery store and take a look. Okay, this one's the best deal. This one's not, I'm going to check this one, put this on my shopping list. And then I can go to the next one and do a bit of compare and contrast and try and understand where is the best place for me to do my shop for the week?   Andrei   Okay, and I don't know if you have the insights at hand, but I think it'd be really interesting to look at the customer journey from the beginning: they enter on the app, they spend some time there. Which I have a question on a bit. And then when do they typically bounce on to the store? Do you know if they bounce off onto the store? And then they convert there right away through online? Or was there a method of checking out? Do they want to collect? Or do they actually want delivery, things like this?   Shane   It varies here. And I also think there's a difference in terms of how the grocery markets themselves have evolved in the different countries. For us, the lion's share of groceries still done in person, online is still relatively new in the past few years, within Canada and the US. So the North American markets in terms of having delivery options, and in buy online, pick up in-store, that kind of thing. That stuff is relatively new for us. And so for the most part, the person would be kind of going in determining these are the things I want. And then you'll have different types of shoppers, you'll have the shopper that is willing and interested to go from store to store and maybe stop at two or three places. And what they're going to do is they're going to use the app to figure out, Okay, what am I getting at store A, B, and C. And then they will build their lists, and then go to those different places. There are others who will have a couple of specific things that they're looking for. So they'll have their standing list. And they'll go in, and then they'll decide, okay, this is the place where I'm probably going to get the most savings on my week. And I'm going to do it that way. What's happening now, though, to your point is we're starting to see delivery companies, we're starting to see stuff like instacart, here in North America is starting to grow where they will do the pickup and bring it to you. And we're starting to see a bunch of the different retailers do their own version of delivery, or their own version of the pick, where they'll pick it and then just do the pickup in-store. But that's still growing here versus kind of a standard way of doing things. So the customer journey is still very much hands-on grocery shopping, I would say it's different if we start looking at some of the other retailers we work with so obviously Home and Garden, any of the retailers we're dealing with on that side apparel, those different pieces, we are seeing a lot more movement online, where I think there is a bit more of that opportunity to play kind of the end to end game into the conversion side.   Andrei   I see. Okay. And in terms of the time spent on the app, because that's actually where the research takes place, going back to the price sensitivity, and people having maybe more time to allocate and looking at every buck that they spend. Have you found a big increase since March last year compared to the previous period, or not so much?   Shane   It's interesting because it's been a tale of two countries because we're both in the US and Canada. So in terms of the amount of time spent, I don't have the numbers at hand. But what I would say is the way that the pandemic impacted, the two sides of the border for us was very different and did have an impact on content. So in the US, for example, we saw a lot more supply chain instability in the grocery side, which meant that there was less content available because some of the retailers just stopped producing content because they were having trouble keeping stuff on shelves. And so we did see some impacts there in terms of the number of publications that people were looking at because that's more of our standard measure is in terms is how many things are people looking at as opposed to the specific amount of time whereas in Canada, the supply chain, where grocery, in particular, it has a few really big players and very national players. So on that part, it was pretty stable. We actually didn't lose a tonne of content, even though the lockdowns, a bunch of the merchants did a really good job of moving to updating the publications quickly and moving to online e comm type stuff so that we didn't have as big of a content impact. And what we have seen, though, to your point is, we are seeing increases in the number of publications that people have been looking at on the whole throughout the year. And eventually, we saw that in the states as well. Once the supply chain staff was able to recover. So we're seeing people spending looking at more content. So I would presume they're spending more time on the app as part of that.   Andrei   Super interesting. And very interesting that the market response was different. I mean, so different from US and Canada, like you guys are more chill, right?   Shane   Or I think you could answer that a few different ways. But yes, I think that's fair. We're a little quieter.   Andrei   Okay. So now again, going to this mobile versus desktop, you guys are only mobile, right?   Shane   We do have a desktop version as well. Most of our users are working through our app. But we do have a desktop. So Flipp.com, you go in there, and you put in your geography, and then you can still see all the deals on that side. They both are options. Yes.    Andrei   How do you see one compared to the other: any changes that are notable or inline or expected, as we saw a lot of people just abusing mobile, more and more.   Shane   Not a ton. Like the experiences are very similar for us in terms of desktop versus mobile and how people can manoeuvre through them. The content is very similar, I think just based on what it is, and people wanting to have something in hand when they're in-store, and that a lot of the shopping especially in the grocery side is in person, the mobile app tends to be a little bit more intuitive, a little bit easier to work with. For a shopping journey.    Andrei   So basically, going back to the shopping, it's more like, this is Friday or Saturday morning, I'm planning my shopping, I'm looking on the app, see what's available, planning my trip, then going to the store, having the app with me, and then just coordinating my shopping experience that way.   Shane   Exactly. And people do it differently. Like for, for me, for example, when I go into the store, I'm a little less planful. I know roughly what I want. And then I'll show up at the store. It's like, oh, what do I want? And then I'll actually spend some time on the app, right at the store. It's like, Okay, what else can I get? Or, actually, one of the things with a pandemic is because the stores are only letting so many people when I'm standing in line to get into the store. I'll be flipping through the app to try and figure out okay, what are some things that I might also want, and then I'll start adding that to my list. So that ability to be able to do it on the fly is actually super helpful.   Andrei   Okay. Oh, super insightful. And now let's look at the other thing, the marketing element. This was more around the customer journey, and really keen to hear your thoughts on how you felt that changed a bit. And also in terms of the shopping experience. But about you guys, as a company, you basically have to market to two different groups of stakeholders, you have the retailers, and then you have the customers? So different processes, different strategies, different budgets, I would assume. So give us a bit into your world, how does marketing look in terms of both tactics and operations? For you?    Shane   Sure. So there are a few different pieces, I would say, we're probably a little bit more refined on the shopper side, versus the merchant side, I think with the merchant side, we came in, and we've developed really deep relationships with a lot of the merchants over the years. And given what we do, we're a little bit more effective at getting out there, having those discussions and managing those relationships. So what we've been focusing on a little bit more has been on the shopper side and how we are bringing more users on to the app so that our merchants can more effectively tell their stories. So we've got a few different pieces that we think through our funnel. But the main things are the main areas that we consider kind of the acquisition side and the retention, those are the two big focus areas that we've been working on. And obviously, with a pandemic, we've been kind of adjusting things in order to deal with that. So on the acquisition side, it's very much, you know, we're a bit of a utilitarian app. And given that, what are the different ways that we can bring people on? So I think we're pretty effective. When we're kind of mid-funnel, and we've got people who've already shown intent, we know that they're looking for stuff that wants to shop. So those are easier folks to bring online. One of the things that we are thinking through is how do we do a better job on kind of the pure brand side? How do we effectively and efficiently get ourselves out there, build some better awareness so that we can continue to grow people or grow users on the app, bring them in, because once they're in, and they can see all the stuff that they've got to work with we're pretty good at holding on to them? So that would be kind of the acquisition side. And then we've got a full retention kind of lifecycle piece where we're looking at different ways through push through email, different opportunities to kind of continue to highlight, you know, here are the deals that are on. Here are the ways that we can add value to your week and continue to push through on that. So a few different pieces to it. But the big thing for us kind of going forward is, you know, how do you continue to build that brand? How do you build Emotionally resonant messaging for a utilitarian product, how do you get it out there in a cost-effective way, because things like TV, relative to Facebook ads, Google ads, your actual cost of acquisition is going to be much higher? And you may not actually get better use out of that. And so we're still trying to balance what is the right messaging? What is effective messaging? And how do we manage that? One of the other things that we're also working through and thinking about is shopping as a local experience. You will see very variation, Market to Market, even Canada versus the US. In Canada, we've got something called price matching in some of our retailers, where if you go into the right retail, and you say, yes, but it's on the deal at this place, they will give you the price of the other place. So that's actually something that's reasonably prevalent in Canada, well, that makes how a customer or our consumer would use our app very different. Whereas in the US, it's a lot more coupon forward. And so you want to make sure you're providing coupons in a different experience there. And even in states, there's different regions and different pieces there. So it's how do you make sure that messaging that you are doing from a marketing and advertising perspective is resonant to the particular locality? So national marketing isn't as clean as what one would hope in some cases?   Andrei    And so you mentioned that the acquisition channels, you mentioned something that is very fair, and I'm happy that you brought it up, which is ensuring that you understand very well the customer persona that you're communicating towards, because people from New York might be very different from somebody in LA, or Seattle or another city and region. But what seems to be working best for you in terms of user acquisition, is it organic, and referral? Is it Facebook and Instagram ads? Is it Google ads? Is it something else?   Shane   There are a few different channels, obviously, organic. So again, it depends on where we are, I think we've done a really good job in Canada in particular on product-market fit. And organic growth has actually been a big strength of ours and word of mouth. We started the Canadian app and I think that has helped us a bit here in terms of getting good critical mass specifically in Ontario. And so we are seeing good organic growth that is actually getting out there. So that's been helpful. What we're looking to do is build better on that in the US and try and figure out how to kind of get that flywheel going a bit more effectively. But generally speaking from a pure acquisition perspective, it is a lot more of a couple of channels, you mentioned, Facebook, Google, they tend to be the main areas that we are looking at, in terms of doing kind of more general acquisition spend, and then kind of tinkering with the messaging that we're using through those channels. Andrei   And you have a pretty big community, as well. Did you find them shouting about anything specifically lately? Because I assume that there's some dialogue there as well from them wanting stuff or inquiring about stuff?   Shane   There are, definitely a couple of things that one of the ones and we've actually just launched a feature in response to it is the watch list. And one of the things people have been asking about is, how do they track to certain high ticket items, or different items. So they know they want to get a certain laptop so that they put the laptop in the watch list, and they can track the price. So that's something that we've added to the functionality using a couple of different pieces just to ensure that they're able to track things. So that would be an example of something that they wanted. Because before, you know, you'd have to go to search every single time and look for something. And so building that feature, and kind of we're iterating on that right now, another thing that's come out recently, and it goes to your comment on organic growth, is we've just added deal sharing, or item sharing or publication sharing. So as people go into their account, they can say, Oh, I found this great deal on this TV at the electronic store. I know these other three people want it? Well, now it's a pretty simple process to share that deal with somebody and it is great for us because you basically got a referral that says: Hey, we just found this here, come on to the app, and we'll look at it. So those are a couple of features that we've done that have been very much in response to feedback that we've gotten from our users.   Andrei   Super cool. And yeah, it's very good for the retailer as well because you know, three customers that have one so, good move. Awesome. And now looking at 2021 Let's see what you guys are planning, what you guys are foreseeing, what you foresee as a professional in this field and think maybe it's worth sharing with some of our marketing people here on the show as well.   Shane   I think the big thing for 2021 is looking forward is around being nimble, honestly, from a marketing perspective, but an overall company perspective, we are still waiting a bit to see what plays next, relative to the pandemic, how quickly things go back to, quote-unquote, normal, and what does normal look like? So we're tracking very much to our users. We've seen a lot of studies coming in saying that people don't plan on going back to the same behaviour as things were pre-pandemic. So are they going to be spending less? So what does that gonna do for their spending habits? So a big thing for us is making sure we're continuing to do some of that research, continuing to do some of that secondary research in order to pull that in and get an understanding of those users. One another big thing we talked a bit about earlier is continuing to work with our partners to accelerate that transition from print to digital and doing what we can to make it easier for them. The nice thing about some of the digital channels is you can do things a lot more quickly and as things change. So for example, if your inventory changes, well, you want to be able to respond to that by changing some of the stuff you've got on deal. And so one of the things we see happening is that the need for responsiveness is going to become less of a nice to have and more of a need to have from the merchant side, as they continue to move forward. And so we're working on ways with some of our merchants to help accelerate that process. And help guide them through that because we're in a good position, we work with them both on the stuff that goes on the app, but we also work with a lot of merchants on their own sites, and how they surface the deals because they'll put their flyer on their own piece on their website. So we work with them on that. And so we're going to help partner with some of these guys to help them get from point A to point B on that printed digital transition. And that's going to be a huge focus of us for 2021. Because I think there's this huge opportunity here. And frankly, it will help the retailers weather the storm a lot more effectively.   Andrei   Okay. I tend to go back to this e-commerce aspect a lot. But from the retailer side, what proportion of the retailers because we talked a lot about groceries, but then you brought up the laptops and tech accessories as well. What is a split on Flipp at the moment, just so I can ask, so I can identify if it's the right question to ask or not? So you have the grocery stores, and then you have the other ones, what could be a proportion.   Shane   I don't have the proportion right off the top of my head. But what I can say, across all. So I would say a good portion of our users is going to be grocery focused. However, we've got really great content coming in. So we work with all of your major Home and Garden, both sides of the border. So Home and Garden electronics, General merchandising. So across the board, we've got their content, and we're surfacing it. So it depends on the specific user that's in there. So we'll have users that are going to come in and be very focused on just that weekly grocery shop. But we've also got a lot of users who are coming in and trying to figure out what new fridge they would like to buy. And so you're going to get that into your electronics or Home and Garden. So we've got the content from across the board. And we'll continue to do so. So I  think we originated very much on the weekly shop. But it's definitely seeing the utility and you bring somebody in, they're interested in groceries, but then they find out Oh, I can get all this too. And we give them access to everything.   Andrei   Okay, so this question be more looking at that side of the business, you know, like stores that are not so geographically sensitive? And the question is something like it is a more complex question. But yeah, they surely run their marketing and advertising. They have them, digitally, probably have remarketing campaigns and things like this running online on, social media, maybe Google as well. In which way, is there an opportunity for them to integrate with a platform so that they can facilitate the sale for something that they know, a user of the app manifest interest towards? Is there currently connectivity here? Or are you guys planning to do something like this? Is there a demand from the retailers?   Shane   There's definitely a demand for better like closed-loop testing generally so that they can do better sales attribution, and that's kind of across the board. So when we work directly with a merchant, we will depend on the specific elements of that relationship with them. We do have analytics, that kind of thing in behind, where we will work with them to set up how we can do proper reporting, how can we help them with attribution in order to provide that additional value so that they can understand conversion. How many people are going to store our geographically focused apps. So we do understand a little bit of the geography of the people moving around, so we can close the loop in a few different cases. So that is definitely something that is of interest. There are Other ways that we can do that. So for example, if you click on an item, and there is a spot that says shop now, where you can go straight to the website, build a cart, and then we can see that they've converted on a specific item. So we do have opportunities that we can use. And we work with some of our retailer partners so that they do get that measurement and are able to show utility in that. So we definitely have some of those integrations in play.   Andrei   Super. Okay, this was an insightful marketing rep, let's go to operations. So I know that you work a lot with millennials, and you've been in contact a lot with this sort of demographic, let's say. One thing that I would be keen to hear your thoughts on, would be not only working with millennials, and actually implementing processes in this environment, but also, more specifically, have you worked with many millennial marketing teams before?   Shane   So first off, in the interest of full disclosure, I am not a millennial, I miss it by just a couple years. And I'll be honest, coming into Flipp, this is the first time that I have not been one of the younger people in an organisation. Most of my other stuff, I was either starting out, or I was in a fairly established organisation where I was probably one of the younger people at the table. So to your question around have I worked with a lot of millennial teams, in marketing, in particular, I would say no, when I worked in marketing, for example, it Maplelea Foods, I would say there were a few people who are a couple of years younger than me, but early, early millennial and a lot of the tropes that come along with millennialism, probably hadn't landed at that point. So I would say this would be the first time what I would say, though, about working with them, on the whole, and this isn't just from marketing, this should also be from my ops folk, one of the things I love about the generation is the drive for impact. And I think that's really true of the marketing folks, too, as things have changed, like when I first started out, you were happy to have a job. And you did what you were told, and you were excited that they gave you money for it. Whereas now I think there's more of an expectation that, yeah, I'm going to work. But from your side, I'm expecting you to come to the table and invest in my growth and development, I need you to make me better. And I want to do something that's meaningful to me, I want to do something that drives my own passions. I'm not just here to check the time clock. And one of the great things about this generation as a whole is if you can really tap into that, all that extra discretionary effort that, you know, I'm going to go above and beyond and do these things. They're so interested in that because they're so driven. And if you meet them, and I look at employment as a handshake, it's two sides, you know, you've got the employee, and you've got the leader coming together, and you both have to meet in the middle. And if you come to the table and you do your part, those people are going to put in the effort, they're going to do the work, they're going to find that extra insight, they're going to do that extra drive because they're excited about the work. And they're excited about their opportunity to have an impact. So that's been big learning around trying to figure out how to really engage that. I would also say a couple of other things that have been interesting here would be the concept of authenticity, both from the purpose of the people you work with, but also from the brand. I think it's important for the millennial group to feel like the people are talking to them, are being open and transparent. They're not used to that command and control. Like when I started out it was again, here's what you're going to do. Why? Because I told you and now you've got to tell them and that's great because that authenticity gives them a chance to push back and say, Well, what about this? What about this? And they don't have time, the EQ is much higher. They don't have time for bullcrap. And so you've got to come to the table and sometimes be vulnerable, and say, I don't know the answer, what do you think and whatnot. So that has been another change in terms of working relationship, but then also from the brand. So everything is played out over the last year, because obviously we've seen some big changes on the social side around diversity and inclusion, and some bad things have happened. And it is brought to light some very important discussions that need to be happening. Well, working in an organisation like this with that demographic of that age group. They want to have those conversations. They need to have those conversations. And they need to know that you as an organisation are authentically coming to the table and trying to address that and that you as a brand represent certain things. So, for example, coming out of some of the work or some of the stuff last year, we've got an outreach team internally, and they wanted to do some work to highlight areas around mental health due to the pandemic, or to highlight some of the workaround Black Lives Matter. And so we helped to give them a forum to that. But that's because that's something that's important. And so you as a brand need to stand for, and this was our way as a brand to try and stand for that. Andrei   Okay, what works well for you, or if you have any processes or things that you're doing internally, that maybe you implemented or you together with the team that made this millennial ecosystem that they work well and stay motivated and stay on track and stay curious in marketing but also in other departments.   Shane   I would say one of the big things that and I'd love to say we've landed the plane, but we are still trying to land the plane on this is we're trying to do a much better job of the cross-functional communication and being a lot more deliberate and intentional about it. We've definitely run into situations in the past where even within the marketing team, you get so caught in the day to day that you can get a bit siloed. And so you'll have a team that's working on some really cool brand, comm stuff, that's not really talking as much with the team that's doing an acquisition, like there's a little bit but not as much as it should be. And so we're not getting kind of an end to end experience. And so I think one of the things we're working on right now is doing a much better job of kind of thinking through how all of those pieces come together. And it's little tactical things. Like, we've instituted some different weekly meetings and giving people more of a forum to talk about this is what we did this week, this is we're going to do not a full Scrum methodology, but kind of that takeoff of making sure that we're having those discussions. Another thing that we're working on is, we want to make sure we're providing better opportunities for things like shopper empathy across the broader organisation. So when we understand things about our shopper, our user, making sure we're getting that stuff out, we're communicating more broadly. And so people understand the strategy and the way that we're doing things. And a final thing that's worked for us because we've grown a lot like we're, we're a few 100 people right now. So we're a big enough organisation, and especially with people working from home, right now, it's a lot easier to not know what the person in the next room is doing. So we've started trying to within the marketing team, bring in other teams to kind of present. And so for example, we did a pitch, we brought in a couple of our external-facing teams, and they came in to show us, here's how we pitch flip to a merchant. And these are the things that they're looking for. And so from a merchant empathy perspective, it was fantastic. Because all of a sudden, you're sitting there and saying, Oh, well, this bit of research that I've already done like six months ago, would really help that slide. And so it does a really good job of helping make sure that you understand that there are things outside of your own walls that you can contribute to you can add to, and you have empathy. This is why these salespeople look like they're so tired. They've been dealing with this. And, and it's fantastic because it's allowing us to be better marketers because we have a better understanding of kind of the end to end value chain here. So a lot of little things like that, and just ensuring that the communication is clean and cascaded. And we're giving people the benefit of knowledge.   Andrei   Awesome. Cool. Shane was awesome catching up today. I was just looking at the time now. And it just flew by. It was really insightful and really fun as well. Now tell us, where can people connect with you? Maybe I mean, if there is an opportunity for people in other geographies, if you guys plan an expansion anytime, you know, this year or next year. And also for the people that are in your geographies, how can you help them how they can help you, you know, just to facilitate communication further beyond this episode.   Shane   Best way to find me as a LinkedIn is actually really the only social media that I do. Welcome to not being a millennial, I spend more time on LinkedIn and pretty much anything else. So that's where you can find me in terms of kind of interest in the app if there are retailers who are interested in coming on board. We've got some inbound opportunities through flipp.com. And so you can go on there, we've got some corporate information there. And people who are interested, there's a lot of information there. And for those in North America, download the app play around. It's a really cool app and gets you lots of access.   Andrei   Super cool, Shane, a pleasure having you today on the show. Thanks a lot. For all the insights for being here. Have an amazing year ahead. I'm sure you guys are gonna are going to keep doing great. And let's think that you guys if you have any questions for myself or Shane, as always feel free to reach out either to Shane directly or to me, and we'll make sure to, you know, transfer everything and see if there's anything that we can help you beyond the inside here would be happy to right chain. Perfect.   Shane   Sounds good.   Andrei   Okay, and until then, everybody has an amazing year ahead. As always, keep up the good work and positive vibes on and Happy Shopping.   Shane   Cheers. Thank you.

28/01/2021 • 46:10

In today’s podcast episode, we have invited John Vuong, who is the CEO of the Canada based SEO agency called Local SEO search. The subject for this episode is SEO changes, hacks and trends for 2021, looking back at what has changed in 2020, and what marketers should pay attention to.     John Vuong is a seasoned sales professional and Internet marketer with an exceptional track record helping companies grow their clientele and profits. Through 15 years of experience working with CEOs, business owners, and marketing leaders at some of Canada’s most successful corporations, John developed a deep understanding of local marketing dynamics and consumer behaviour. John’s entrepreneurial spirit and experience working with more than 5,000 local business owners inspired him to start his own company, Local SEO Search, in 2013.   Local SEO Search is a full-service search engine optimization (SEO) company. Founder John Vuong started in SEO near the beginning. Back in 2010, he was working with Yellow Pages and the company was offering SEO strategy.   Connect with John: Website: https://www.localseosearch.ca/ Facebook: https://www.facebook.com/localseosearch Instagram: https://www.instagram.com/localseosearch/ YouTube: https://www.youtube.com/channel/UCnqrrXnknCW5nii5y4qatzg/featured Twitter: https://twitter.com/LocalSEO_Search John on LinkedIn: https://www.linkedin.com/in/john-vuong-205b2917/ John on Facebook: https://www.facebook.com/john.vuong.108 Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox _______________ Episode Transcript:   Andrei Tiu   Hello, everybody! This is Andrei and you're on The Marketing Innovation Podcast Show. Our special guest for today is John Vuong, who is the CEO of the Canada based SEO agency called Local SEO search and today we'll have an in-depth discussion on SEO changes and hacks for 2021, as well as what has changed in 2020, that us, marketers, should pay attention to. So John is a great pleasure and excitement to have you here on the show. How are you? How's the morning going for you?    John Vuong   I'm doing great, Andrei! Thank you for having me. I'm excited to be on the show today.    Andrei Tiu   Excited as well. So let's kick it. I think SEO is a hot topic. We are at the beginning of the year, so many people are looking forward to how they can best improve their marketing tactics, stack strategy, so let's give people what they want. First of all, I think let's dive a bit into your background. Tell us a bit about you, a bit about your experience about the agency so that we get to know you a bit better as a person. Yeah, definitely. So I started this agency called Local SEO search based in Toronto, Canada seven years ago. So 2013. Prior to that, I studied my studies in business finance. And I worked in advertising sales for 10 years, traditional advertising performance-based affiliate online advertising, to then directory advertising and I was at Yellow Pages for 10 years, where I found my sweet spot, where I really enjoy dealing with the small medium-sized business owners, community leaders, people that resonate with the average person, versus when I was in the affiliate online world. Yes, big fortune 500 companies, SaaS companies, huge companies. All they cared about was CPS, cost per acquisition, didn't really care about the realness of relationships. Fast forward now, I do only with small, medium-sized family-run kind of businesses, dentists, Cairo, physio, massage therapists, restaurants, etc. And then a lot of trades and 20% is more national, international, B2B driven, but mainly service as opposed to product type clients. So that's why I've done and we're a full-service boutique SEO agency, we only do SEO, we don't do any paid ads. We understand and, learn a lot about email marketing funnels journey behaviour ads. In terms of advertising, that's my passion. But we really, as an agency, just focus on search engine optimisation.   Andrei Tiu   Mm-hmm. Super cool. It's very good that we have a background of your clients now, because I'm sure that there are a lot of people here on the show that can relate to this. So I think it's gonna be very insightful for them, as well. But also, for you guys, working in bigger companies. I think we're gonna keep this very relevant, because we'll also discuss not only local SEO but also SEO in general, on-site and off-site. So just to get into the flesh, tell us how you feel this year was for SEO in general? How does Google behave? Was Google good?   John Vuong   Well, as a SEOer, we're always at the pulse, right? We know what's going on and we've always been doing everything that they tell us to do. As a white hat agency, you do best practice, you understand the foundations, you do make sure that it's all about the users and focus on delivering great content, great user experience, things that it's logical, because if you don't go on Google and you have a bad user experience, What don't you like, right? So think as a customer, and what I really focus on, and what we've seen at our agency is: Yes, there's a lot of pivots and changes in terms of keywords, trends, volume, but as a business owner, we have to be nimble, we have to pivot quickly. People that are stagnant, especially in the SEO world, like big fortune 500, bigger, larger companies that have in-house teams, it takes some time to deploy changes. But if you're small and nimble as a boutique agency, we can actually stop something and transition and pivot fairly quickly within days or weeks, as opposed to months or a couple of months of planning, strategy, implementation case study, AV testing, changing the server over to a different platform. There's a lot more at play when you're moving databases and moving much search volume as opposed to smaller search volume.   Andrei Tiu   Mm-hmm. Cool. So let's discuss a bit about the best practices. Now, I think we can also maybe have a dialogue here because I'm curious to hear your thoughts in terms of your geography and where you operate mostly. And then also, maybe we can compare these with some of the data that we have from Europe and the UK and see how maybe they compare or some differences that we have discovered working with our clients and then see if there's anything that we can generalise, that applies maybe to everybody that people can take away from the show, and then look at their businesses. So let's take on-site SEO, and look at some of the best practices there. Did you find anything particularly changed this year?   John Vuong   It's always the same right? The title tag, description has to be engaging and you have to really focus on users. Don't clickbait it. People overcomplicate things in the marketing world. And I don't know what other agencies are doing, but because I only focus on SEO, a lot of people moved away from different forms of advertising. Yes, a lot of people jumped into Facebook, but when people aren't spending, what are they selling them? If it's a product, sure. Doing influencer marketing, you do different offers, then you drip them with an email sequence. But as a service base, and that's primarily our type of client. We saw them close for a couple of months here in Canada, we had shutdowns. They didn't have any business. But they stayed with us, because they understood the importance of building authority, building expertise, understanding that you keep producing good high-quality content, positioning yourself as a long term, stable business, because eventually things will open up again. People who do SEO are in it for the long term, they're not in it for testing the market, which is a little bit different. So you have to figure out what you're at, what kind of industry and business you're offering, what is your strategy long term, as well. So I always tell people to get into SEO as soon as possible. If you haven't, you're missing out on a huge opportunity. Because when done, right, it's the greatest lead source out there. Great quality, inbound leads of your ideal type of client. So understanding the whole perspective and SEO campaign, because it's not as simple as people think backlinks content, on-page, off-page, boom, boom, boom, reputation, there's so many other things that you have to understand, as a marketer, you get it: user behaviour. So you have to tie in user behaviour with SEO strategy, and understanding who your ideal customer is, and speak to them, resonate with them, provide them quality content, that will have multiple touchpoints, longer sequences, longer user behaviour, but really solidify why they should choose you.   Andrei Tiu   And looking at this, because I think it's a good moment to discuss these scenes, we have a year ahead of us and I think it's a good timeframe for you somebody that never ran a proper SEO campaign or looked properly at SEO before, I think this year is a good initial time frame to look at. What would you say are some good things that people could look at when auditing whether they are in a good spot, or not to start with? You mentioned your user experience and the other things that go beyond internal linking and content on-site, and content off-site and backlinks.   Andrei Tiu   Yeah, a lot of people are very caught up with metrics, a lot of people are looking at analytics, they're looking at timespan bounce rate, user engagement, how many organic traffic, direct flow organic. There's a lot of metrics. And you can track a lot of this, call rail, you track everything. But ultimately, it's your ideal customers, are they transacting, what is the actual revenue? Like it makes sense if it's a product play, because you can actually determine the sales, the volume, the price you pay for it, and then give you a good ROI. But when it comes to service, it's all about the lifetime value, the type of client that comes in. Is it a good fit for the mole of the business? Is he someone I want to serve? Am I attracting it with the type of advertising that is playing, right? So I do things a little bit different in our agency, which is: we personalise, we care and we want to dissect that campaign to see if it's effective. Not only do we want to ask them how much revenue sales have, but it's all about getting good clients. Are you happy with the results? Because the data can show 50-100% organic traffic increase, numbers look great, but why are they not happy? Because the numbers aren't translating to real customers that are your ideal customers. It could be the flaky type of people that you're targeting to your site that doesn't transact   Andrei Tiu   Either that, or maybe the keyword targeting is not good to start with, and you get people on your website that are coming for the wrong type of keywords that drive that traffic organically. I'm curious, have you not discovered this often, when you were maybe onboarding new clients that were getting some traffic organically, and then you discovered that maybe it's only the brand name that is driving traffic, and maybe some of the other keywords, but not necessarily the ones with the high purchase intent? I mean, I'm curious for this discussion that we have, I also want to help people tuning in to think about sound good things that they could apply to their businesses.   John Vuong   Keyword research is very important. Onboarding of keyword research, understanding the customer is by far the most important thing. And if you don't do it properly, everything is going to be not properly implemented. So you really have to get to the root of understanding that journey, understand who their ideal customer is, what their nuances are, what is their behaviour? What is the search intent: navigational or informational? What does the journey look like? How long do they stay to then transact? What kind of client are they? Does it take longer for them to actually take that initiative, to then make that phone call or transact with you? There's a lot more to it than just keyword research content and putting links together. Like that, in-depth discussion, when you're onboarding there should be five pages of exact questions of that personality trait, knowing the persona, avatar, understanding and mapping out, but you have to know. These business owners that are trying to do SEO, they don't really have that information. So you gotta dig it from them. Because they probably never did it before. They've never done marketing.   Andrei Tiu   You are talking about the small, local businesses, right?   John Vuong   Yeah. So if you have a marketing company, again, what worked and what didn't? You have to really have a grasp of what your competitors are doing, understand where you are playing the field of expertise, and where you want to position as a brand, and then go after and test it. Always testing and pivoting. And that's the biggest thing with SEO, you gotta be nimble, right? It's not like this one strategy is gonna work for every single company. Because there's so much competition for every single industry. Every business has 10-15-20 other competitors competing with you. What are they doing well, what aren't you doing? Well look at the gaps, look at opportunities, just the strengths that you portray, and push it out there. And this is marketing and marketing is a big umbrella of it all.   Andrei Tiu   What do you see SERP features coming into play? Because they are an element of organic ranking and they somehow relate in a way to offsite SEO. But when looking at the recipe for increasing the chances of success of an SEO campaign, where do you see these things coming into place?   John Vuong   Yeah, snippets, knowledge panel, discovery, there's a lot of search features out there. Understand the best practices, laying it out so that it's foundationally done properly. The challenge with my type of client is small, medium-sized businesses unless you got a lot of budget on PR, where they get amplified for that specific blog or whatever page that they're trying to promote, they're not gonna get that traction, which gets a lot of reviews or a lot of shares and comments. So I would say do best practice for everything. Because you never know. If it gets picked up by mainstream media that gets amplified. When you are that featured snippet, yes, you're gonna get a lot more exposure, but the quality is what's in it. It's usually an informational base. It's not a transactional base. That is a featured snippet. It's more like people want to drill deep with, they have a question. They Google Home it. They ask that question, they dig deeper. So it's good that your reference here, you might get a lot of traffic, but is it transactional traffic? Is it actually generating you business?   Andrei Tiu   Cool stuff. Okay. So let's look at off-site, then. Looking at the 2021 marketing strategy. First of, all of us look back to the best practices and make sure that we implement not only on one specific niche, such as producing content for our blog, but rather have a look again at our customer avatar, and then make sure that we produce it and we target the right types of keywords for the content strategy and the best practices in order to increase the chances of the content that sits on our platforms to rank a bit higher or to maybe make it in specific places in the world where you can drive traffic. And this can be a good starting point to then consolidate an SEO campaign, and to track it over, let's say, 6 - 12 months. What about off-site Seo? Depending on who you're talking, there are different opinions based on the off-site SEO done with more popular websites. Generally, 98% of the results that we saw were very good results coming from publishing on high reputation websites and making sure that you have a good amount of backlinks coming from trustworthy sources in the right industries to your website. We generally saw really good results this year, which was a continuation from 2019. So not much change in terms of this. What are your views? Is PR and backlink generators working as it used to be? And also, after we answer this question, but just because I have it in my head and I don't want to forget it. How do you then apply this best to local SEO? I would like to get your thoughts on this.   John Vuong   Yeah, so backlinks, PR strategy, guest posts, skyscrapers. There's so many different types, there's probably 100 different backlink type strategies out there. My thoughts on that is yes, you got to position yourself as a thought leader, you need to be exposed in more influential sites that are within your industry within your niche within your region that will amplify you to become that thought leader. And that's the best part of backlinks: do trust flow organic traffic, look at the metrics, that's where the tools and software actually help you, assist you. But the challenge is, if you're doing it in house or you don't have a team, it's very difficult to do and implement things. What's the scale? What's the budget? And what's the performance metric, because most of these sites will require not just good content pieces that resonate with audience members, but you're pitching them. So what's in it for them, you need to really understand the whole sequence and pitch relationship building. It still applies for local as well, where links are a hugely pivotal role. Also city pages, service pages, understanding semantic keywords, keyword variation, long-tail keywords, all that matters, right? It's pretty straightforward if you're in this industry. But if you're not, as a business owner, it's very difficult to do all this and rank well. That's why you hire people to do it well for you. Because it's overwhelming, especially because as a business owner, you have so many other things you have to worry about. On top of that, there's this pandemic. And you don't even know if people are even shopping for your product or service, because they're shut down, especially if you're a restaurant where you're in the travel hospitality industry. So you need to figure out where are the opportunities, where are the gaps keyword research, understanding how to position yourself so that when things open up again, and get back to normality, at least you're there in position well. So you have to continue investing in long term strategies. Paid strategies work if you're looking to acquire quick wins sales. But long term SEO is a lot of work: creating content pitching, getting backlinks, it's not easy. But that's the whole purpose, right? If business was easy, everyone would be doing it. If SEO was easy, everyone would be doing it. But it's not.   Andrei Tiu   No, I totally agree. You need a team to be able to implement SEO. You can't even say that if you are a small company, it's easier, because it's not. It's the same competition for the same keywords and you might be fighting against competitors that are 100 times bigger than you, if you are a one-man band. Even if he's just local. And also, you mentioned something before, that is also something that I'm empathising with a lot. And is: start to look at SEO as soon as possible, because you will need to at some point in time, and also, this is something that we always say to everybody that we speak to, in general: this is a part of the marketing mix, whether you want to consider it at this point or not. So you will want to do it later on, at least, make sure you implement best practices right now, even if you don't have full resources, and maybe 10 K to invest in SEO per month, every month. But just make sure to stick to the best practices so you can build as much as possible for when you will be ready to scale everything up and really be aggressive with it. Because you can save a lot of money. We have clients that save maybe double the paid ads within six months budget because of a good SEO strategy. This is why I'm curious to also get your thoughts on specific things, because I think that many questions are on many people's minds and I think that us, having this conversation really upfront is going to be useful for them when they are looking at their marketing budgets, marketing, planning, content planning, because content marketing is on everybody's minds now. And it's gonna stay here. So it's really good to look at it. Let's take a scenario. We have an accounting firm in Hammersmith, in London. How could they look at SEO and then be certain that they are combining the local SEO tactics and local SEO building for ranking well with other types of general SEO? Is there a recipe that you usually advise clients to apply?    John Vuong   Yeah, it's a good question. Because not only is it boutique, which is all situational, we need to benchmark it, figure out where the gaps are, opportunities and figure out what the competitors are. Because there's no point, generalising it. Everyone is unique in their own situation. They might be hyper-competitive in the region, or they want to dominate for the Bachelor top in London, which is a huge marketplace. But in Google SERP does that niche or category display a radius of five miles, or is it 25 miles as well? So it all depends and there's too many variables. But best practices create a good website, create good content, resonate, understand your community, locality, understand that schema, set everything up so that it's properly deployed, speak to the persona avatar as your ideal customer, start creating good asset pieces from social to bookmarking account profile counts, start populating it. Get a good reputation out there. Start getting third party reviews, start implementing on your own site. All these are best practices, but business owners have no idea what I'm talking about. The challenge is: how do you educate them to then get them to take action? Because they're so busy running a business, that you want to do a lot, but you need them to understand the importance of them, just taking care of their clients and game reviews. A lot of people don't even do that. So reputation is a huge signal today. Because if you go to Google, that map is always there on the first page. And right now, it's a three-pack. I don't know what's gonna happen next year, year after because Google is always changing the layout. And for me, it's always focused on what is out there today. And do best practice and yes, they're gonna pivot, they're always going to be added somewhere. Either play to pay or you want to earn it yourself. Organic is earning yourself without paying, you're gonna get a lot more quality clients because you and me, we might not even be clicking on ads, most of the time. 70 80% of the users, myself included, click below the ads knowing that that business owner paid for the ad. So if I'm the average customer, I want to be found on the map and below, because that's earned. And understanding that and business owners just want to be on the first page of Google, they don't understand how it works. They don't care. So the whole challenge is education.    Andrei Tiu   Super. And I'm thinking because there's another case that I'm sure you encountered a lot. Mainly in the startup world, or when the business is small, and they try to get the most off their back, and maybe the first website that they have put up, I'm sure that this happens a lot for you as well, when you work with local businesses, many of them would many times go for the cheapest option, or one of the cheapest options in terms of website providers, and they end up having maybe like a nice looking website, but probably not SEO optimised at all. What would be your favourite tool that you'd recommend people tuning into you to audit where they are from an SEO perspective?   John Vuong   So not just an audit, but just building a website, there's a lot of options. You can go with Shopify Squarespace, then you can go WordPress, Joomla, you can custom. So depending on if you have a budget, do it properly, own the asset. Make sure you set it up properly so you have full ownership. When you're renting space, like on a Wix or Squarespace or Shopify site, you don't have full back end access to do the things that a full SEO agency can actually implement and do. So that's the first thing. If you're serious, do it properly and be serious. In terms of audit tools, there's sem rush, there is  Ahrefs, there's Moz, there are so many different tools out there for SEO purposes, but each of them will have it for different purposes. Once for links, once for on-page, if you want to scrape for title meta tags there are other tools. The only problem is: which tool would be beneficial for you and how do you utilise it and what are you going to do once you figure out what's wrong with the issue? Do you have a team to implement the changes? Do you understand what these tools actually mean and how do you deploy it across the board? Because a lot of SEO companies might show you the tool, but what's gonna happen? Are you now accountable and responsible to make and implement the changes? If so, do you have people that actually can do it? Do they even know what to do? And then it's the team versus an agency which includes a team of people that do content, SEO strategy, link building, development, graphic design. Everything is for SEO, which is strategy consultants, versus someone that is trying to do all those things very well. And it's very hard to do that. So how can you compete with someone or an agency that does everything really well?   Andrei Tiu   For sure. But the reason why I was asking you is that, since the pandemic is becoming even harder in medium-sized companies or larger corporations when they need to approve budgets for specific things or initiatives, including SEO in this case, they need to be able to justify the claim and to showcase the benefit. I know that many conversations that had lately revolved around this challenge, so that's why I want us to be able to help people listening to maybe get a better pitch, if they feel this is what they would need. Because you're right, you can't do everything right. And mainly, if you manage five channels and maybe a team, is going to become impossible. If you don't have Google Search Console set up, then maybe this is a good thing for you. Initially, in order to see what keywords drive traffic to you, what pages get traffic organically and maybe if you have any issues in signals in Google. And then, personally, I like h refs a lot, but it's pretty complex and it's gonna be hard to learn it quickly. But you have a $7 trial that you can try for seven days. So that's one good tool. Also the Neil Patel too, which is pretty okay and it's free, or it has a free trial. So if you guys want to look at that in terms of seeing what the backlinks are to your site and things like this, you can compare the data from Google Search Console and one of these tools. And I think, if you have these two points of reference, you might be able to get an overview of where organic traffic is coming through, if you don't already, and then to identify what could happen if you were to pursue an SEO strategy for the next year. Also, you can use the Google Keyword Planner, if you are curious about search volumes and things like this, Google Trends is also good, because you can see the trends in searches for specific keywords that are relevant to you. And then also, as John, you were saying about combining more broad keywords, maybe or key phrases with key phrases, that can indicate better or higher purchase intent.   John Vuong   Yeah, I think the biggest challenge for marketing teams that are representing a fairly large brand is: all the time, you have to pitch your case, right? What's the benefit, versus doing what we're doing now? What are the pros and cons? What are the case studies? What have other people done? Even if it's a big ITM of structure, you need a case. And the reason I focus on small, medium-sized businesses is decisions are made really quickly. When it comes to budgeting, it takes time to implement, to pitch to see if it's approved, there's a lot of middle people, a lot of things never get done in a timely manner. And as an SEO agency, we always focus on being proactive, because by the time that pitch is done, 3-6 months down the line, things have changed. The whole proposal piece is different, because now Google changed their angle, right? There are keywords that are different, there are competitors that have already overtaken you that you don't even think that we're going to and they've invested heavily. So with SEO, I feel it has to be a part of the marketing mix. You need to make it a vital part of every marketing campaign. Because if you don't, you're going to be left behind, and it's going to take you longer, and it will be more expensive to start later.   Andrei Tiu   Mm-hmm. For sure. And also being consistent is key. Once you started, I think you guys should really stick with it, even if there's one month that you feel is not going particularly well or you feel 3 months is a lot for you to have the patience to see some results, I think that you should really be consistent and as John was saying, build everything that you need around your brand, from an SEO point of view all the time. Because when you're tracking competitors, even if you have a good content strategy, and maybe two weeks, for any reasons, you are not posting those new articles, or you are not creating those backlinks or certain activities that are best practice, and you need to do in order to stay competitive, mainly, if you are competing against very popular keywords, then this can have a very big impact on your performance and as John, you were saying, there's probably always going to be bigger competitors that are fighting with you or against you for those keywords. So it's gonna be easy for them to take you over. So this is a long term thing, you should start as soon as possible and stick to the best practices and don't interrupt it as much as possible. Because a paid campaign you can implement now and you can run for three weeks, and then you can stop it for a week and restart again. And you might be losing a bit of that algorithm optimization, but then you can get it back. Well as with SEO, you probably have to work a bit harder in order to get back to where you were at if you stop it. John, what are your thoughts for 2021? Any insights that you found and think would be good to bring forward?   John Vuong   Just be careful. Understand where all your asset pieces are. Understanding your biggest asset, your website, your community, and don't play in the community of other channels like Facebook. You don't know what's going to happen. If you have a Facebook group, be careful. Anything that's not your own database, be careful. I always say: own your tribe, own your community, get those email lists, get those contact information, so that you can then market to them or inform them, educate them, because it's your database. As opposed to SEO driven. Yeah, continue to produce good quality content in depth. Understand your avatar, understand your client. SEO will not change if you're doing things right for 10 years. So I forecast to keep doing the right thing, there's always gonna be people trying to hack the system, thinking they can get things done in a month or two months, and slowly and steadily wins the race. Everything is earned. Yes, you might suddenly get someone that buys 1000 backlinks on Fiverr. They're gonna get hit. Don't worry about what other people are doing. If they're not real competitors. Look at what your true competitors are doing and if you're not following the footsteps, you should. Mimic exactly what people that are ahead of you are doing. And once you're at the same level, do a little bit different, unique. But until you're there, that someone you should replicate, follow it. It's not rocket science. For me, it's just learning, understanding. There's a lot to be learned. I didn't know much when I first started. Now I know a lot more and I'm comfortable speaking it, because now I speak in front of people. Because I know what it takes, I know what happens, how it's happened, I have a team that's educated me every single front with hundreds of campaigns that we've worked on. So we actually have proof of what works and what doesn't. So again, it's different when you're working in house versus a company that's seen with so many other best-case scenarios, as well. So look at what you're planning on doing for next year or this year. Work with someone that you can trust that's in it to help you assist in whatever direction that you want to go with. Because there's a lot of good agencies out there.    Andrei Tiu   Super. Would you have any information hub that you'd say people should be looking for news or for advice?   John Vuong   Yeah, I still rely on blogs Moz, to Search Engine Journal, Search Engine Lan, h refs is great. SEM rush has its own. I mean, there's tonnes of information on SEO, I go to a lot of conferences. So now it's more about the relationships right. I'm part of some private slack groups as well. It's all about knowing what's out there. Building your own community of people that you can trust, they're giving real information. And once you are comfortable with whatever you're doing, it's okay, because you're never going to be learning everything and it's okay. Because it's impossible to know everything. Just know what you can, control and do the best you can.   Andrei Tiu   Super. Sounds good. So John, if people want to reach out to you directly, or if they want to connect with you guys, what are the best platforms? Where can they message you?   John Vuong   Yeah. You can check out www.localseosearch.ca. We're based in Toronto, Canada, but we service clients across North America, Europe, as well as Australia. If you want to connect with me on a more personal level, you can check me on LinkedIn, you can find me on the team page of the company site and just find my name. We also have social channels. I don't know what they are. I have a team that manages all the social and for me, that's not our biggest driver of leads. I mean, just do good work. We got a few referrals and word of mouth and we enjoy and we're passionate about helping good businesses become great businesses.   Andrei Tiu   Love it. Okay, so we'll have the links in the description below as well guys, check them out there. And John, until next time, it was a pleasure to meet and to discuss. Wishing you all the very best for this year and really keen to stay in touch. Guys, as always, if you feel that you'd like us to organise a second episode together where we would dive deeper into a certain area that you felt was particularly interesting, let us know. Either join me, ping us on our team email we'll try to make that happen and until next time, John, thanks so much again, have an awesome year, rock it, and look forward to speaking soon.    John Vuong   Thank you.

21/01/2021 • 40:43

In our first episode of the year, we have invited Sam Ovett and his business partner and father, Josh Ovett, Founders of Mobile Pocket Office. Today’s episode includes subjects such as the changes that have happened in 2020 in terms of business processes, trends in sales & marketing automation for 2021, as well as designing a future-proof business infrastructure for this year and a touch on multi-channel attribution and how to implement this correctly in both sales & marketing.   Mobile Pocket Office helps new and established businesses augment their human and technological resources to leverage growth and streamline productivity.   ________________________   Connect with Sam & Josh: Website: https://mobilepocketoffice.com/ LinkedIn: https://www.linkedin.com/company/mobilepocketoffice/ Sam on LinkedIn: https://www.linkedin.com/in/samovett/ Josh on LinkedIn: https://www.linkedin.com/in/joshovett/   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox _______________   Episode Transcript:   Andrei Hello, everybody! This is Andrei and you are on The Marketing Innovation Podcast Show. Our special guest for today is Sam Ovett, who is a Co-founder of Mobile Pocket Office, and is leading the way in helping new and established businesses augment the human and technological resources to leverage growth and streamline productivity. And today, as we are just kicking off 2021 New Year, we'll look at how to best automate business and marketing processes this year in order to have your business or your department bring better results and rockin’ basically for the year. So Sam, how are you? How's everything going? Very happy to have you on the show.   Sam Doing good,  can't complain, thankfully. And you know, even though the pandemic is raging right now I am doing good. And everybody wants to get online still. So that is keeping us very busy.   Andrei Nice. We also have the weather to go with it. I see the skis in the background.    Sam And the skis are right here, eight miles from the nearest ski area. So we keep very busy outside along the way. And so it's a nice way to break up being on the computer with going outside and playing. You know, so we're very we're like at 500 feet for what would that be in metres for the non-metric listeners?    Andrei  Oh,  I’m not good with these translations either.   Sam But it is really hard to metres. I'm gonna google it real quick. It's 2590 metres.    Andrei Oh, that's cold.   Sam It's cold and high, but it's beautiful. We're up here in the mountains in just about Boulder, Colorado, in the United States.    Andrei  Nice. Nice, nice. Super. So I think to you know, build the report and to get people to know you're reading. Let's Yeah. Tell us a bit about you. Tell us a bit about what you do with you know, with the company with your father with you know, the projects that run at this point in time.    Sam Yeah, so I think I'll share my background for a bit because I think it's interesting, it's a little different is I went to school for environmental sciences. And then after that started into the world of the outdoors, and ended up guiding and being a professional athlete in the outdoor world as a whitewater kayaker, and funnily enough, what I realised in that, as you're a professional athlete, that primary aspect of what you realise is, as a professional athlete, one of the primary things you are when you work for when you're sponsored by different companies, you're part of the marketing team. You may have physical talents, but really their physical talents that you're videoing or posting about or sharing what you're doing, and you really are a part of the marketing team. And so there's a couple of things that came out of that, that I pulled over into the business world when I made my transition a little while ago now. And I think that's a little bit unusual, but I think people can relate to that from the physical things they do. And if they also look at that, and then that brought me into the world of realising: wow, there's so much that can be automated from the marketing side. Because hard work and marketing are done, and getting people interested. Would you agree?    Andrei Yep.    Sam   Like that's the creative work. That's what the athletes are doing. That's the stuff that's, you know, you're thinking, what can I do to get people interested in my company, right, no matter what your company is, you got to get people interested in that largely can't be automated super well. And we talked a lot about automation in our company, Mobile Pocket Office, because our whole focus is to help people be human where it counts, and otherwise automate, right, free up time, for your resources, to scale. All those wonderful things that we talked about. We talked about automation. But somebody's got to do that marketing work to get the interest going. And then once you have that lead, it's a matter of what do you do with it? So that's the background, that's where I came from at it. And also, the other thing we found out that I think is interesting, because I was participating in these very high-risk activities, right? Where I could die, or get very seriously injured or drown. I was paddling off of large waterfalls and down steep riverbeds. And what's interesting about that is if you take that and people think about what are those things that I do, right? Do I do anything outdoors, it's kind of a higher risk activity, right? Take those lessons and apply them to business because you wouldn't go jump into something that was super scary or super big for you without stepping up incrementally. And the same thing we do when we think about business with people when people want to make changes in automation. Don't make massive change all at once. take it to step by step, do little pieces and then track the effectiveness so that you don't take your business along the way because a lot of people are going from a fully manual business almost entirely to automating pieces of it, but you got to be careful, right? You got to do it step by step. Because if you don't, and you automate everything, you may realise: Wow, those human touches that we just automated, had a significant impact on bringing new business or referral business.   Andrei If you were to extend this, there was saying, which I don't remember exactly, but I'm just gonna say, the idea of it, which was to do with automating the right, or the wrong thing. So you have to be able to choose what you automate because you can automate and amplify the right thing or the wrong thing. And you don't want that. So definitely, okay, getting it into small steps. and choosing wisely, I think, is very, very important when you look at revamping. Sam  And look at the risk to right, what's the risk to your business if it goes wrong. And so if you assess it, and you go, what's the risk, if it goes wrong, if the risk is low, and you want to try it, go ahead, if the risk is high, try it in this smaller segment of your business with a certain segment of prospects and customers. And then if it goes, well apply it to the rest of the business. And so take that experience of judging risk that people do in the rest of their lives and apply it to business. I think it's a really good way to roll new, exciting process and automation out, especially when it comes to following up with all that hard work you've done on the marketing and getting those leads, and that interest in your business to happen. Now you got to get them into customers, right, and you got to fulfil the promise. And then hopefully, if you do, right, you'll get referrals. And we have a framework that people can use, that we work with, with folks that I can share. But that's a bit of the background, it's different. So I like to share it, because it also means that, you know, we work with businesses across all different industries, and to help them become very successful in what they do. And give them the ability to scale and track their effectiveness and their marketing. And what I think is really interesting here is that you know, you don't have to come from a traditional business background. You'll learn it along the way, if you're interested, you know, you'll pick it up, you got to do the work. You got to figure it out. But I just like to show that anybody can come from any background in this stuff. And really pick it up if you're motivated to figure it out.    Andrei Sounds good. So let's actually, before diving straight into it, how what's your take on 2020? Like, what do you think has really happened in terms of businesses, you know, using technology, automating stuff, you know, online things?   Sam So I think a couple of things that popped out for me in 2013, obviously, it's been really challenging for businesses has been regulated out of business, right? Hey, you got to shut it down. That's tough, right? That's the challenge, where you can't open your storefront. There are alternatives, though. And for the businesses that are adapting quickly, that technology is more readily available than ever, to adapt, because I think the one thing we all realise is, wow, if we can't be in person, right? Like, let's just be like that, you know, there's a pandemic, it's real, it's affected the world and shut down a lot of businesses in the traditional way they operate it. However, there are a lot of opportunities to adapt, but you have to be quick about it. And you have to make that transition to stay with it. What we realised in 2020, is that many businesses that didn't think they could be online, are now online. They do they generate revenue, digitally. They do something or they've adapted their process to become digital. And so what I think is really exciting. From this, obviously, there's a lot of pain, but what's really exciting it's, it's brought so much to the world online, because they had to, and it's forced people to get online that otherwise weren't. So now the number of people who are familiar with using the internet and doing business digitally and are comfortable with that has gone up enormously, which also means your customer base has gone up enormously of the prospects and people who are comfortable working with you, people aren't afraid of it anymore. They don't have a choice, it's the new way of operating. So there's another piece there. And the other piece is that you can automate stuff, you can create revenue streams digitally, and even like a brick and mortar company, for example, restaurant, you know, think about the to-go order experiences and how much those have improved. If you just think about it. That single focus aspect of it. Right? It's way better now than it ever was, it's way easier. Because it's innovation was forced, you know, everybody had to adopt it. The other aspect of it that I think is really important to recognise is people still crave human interaction. And I think that's the biggest lesson of 2020 is that automation, digital stuff can totally change the way that you get revenue, right, it can secure your place in business, to make it so you're stable, no matter if you can open your doors or not physically, but people are still hungry for the human touch. Right. And we don't necessarily that touch doesn't have to be physical in person. But the more we can do to create a personalised, lovely, great human experience, where we are showing that we care about that customer that came to us, that human that came to us and chose to spend their money with us and use our services or buy our products, talking in general. That is where you can win over the competition because now everybody's online. I mean, not everybody, but like the majority of businesses are online. In businesses, we didn't think we'd be online. It's the experience that makes the difference. So if you can use technology, and automation, to create a better experience, not only for you internally to make business easier, but for the person doing business with you, and make it more human, and like, show sincerely that you care more about that customer, you're going to keep winning that business, and people are going to keep referring business to you. And that I think is what we learned in 2020 is that there was this massive push for automation, right? And it was like, we were getting humans out of the equation. But what we realised like we need to be around other people, we need to feel the energy that comes from people caring about other humans. If you can automate that into your process, man you and   Andrei Yeah, I think it's, it's really about finding that sweet spot, isn't it? Okay, this is everything that we can automate. And this is why it's gonna be good for us. And then it's: Hold on a second, maybe 70% down the line, actually, we need to deliver that personalised that or that personal email or that nice follow-up in order to facilitate the next steps in the direction that we want to really?   Sam Yeah. All right. I'll give you a really cool example, right? There's a company that we did a recent webinar with about this, called Ignite Post. The founder's name is Arne, you should interview him, his cool guy. And he started a service that allows you to send handwritten thank-you notes. I have one here at my desk because I was    Andrei Oh, yes, I heard about one of the last things you can do.   Sam It looks like this. Yeah, there's a couple out there, for sure. It comes like this. It looks so totally handwritten my name on it. And then you can put your logo here, it's not a pitch for it. I just have to have it in my deck because my desk because we did that. And this is what the letter looks like. But here's the thing, right? Can does that look handwritten to you?   Andrei Yep, it does.   Sam  It's completely automated. So you're taking the value of the and people will have differing opinions on this. And it's controversial, which is fine. But you're taking the value of creating a handwritten letter, which shows that you care. And this doesn't mean you care any less, but it just allows you to do it at scale, and touch all of your customers consistently. So if you work that into the automation, to where it goes out at the right point in the customer journey. Imagine if every time someone bought you sent them a thank you note, and it was handwritten. And you had the option of typing in what you wanted to send. And it automatically sent like, you didn't have to write it, stamp it go to the mailbox, do all that work. It just went. And then you followed-up and said: How are you liking me? The thing that you just bought? Right? Two weeks, three weeks, four weeks later? Automated. So that's what we talked about. We say like, keep the human touch but automated.  That's a beautiful thing. Yeah. Yeah, that's a cool example.   Andrei It is. Actually, I was trying to remember where I heard about this first, and he was a B2B Tech company, and they used to do this. They weren't doing this post-purchase. I think They were doing this just before closing the deal.    Sam Yeah, I can get a bunch of ways, right. Like you can insert it into the process.   Andrei Yeah, I think it was something like sending these letters. And then the letters were containing also a code for free coffee from another partner. Do you know?    Sam Absolutely.    Andrei Yeah. I mean, he was phrased in a way that he was like:  Oh, yeah, I know, we're gonna be working together. So this is just a coffee that we'd have together right now signing the deal kind of thing. But yeah, it was cool. And I'm happy that you brought this up because I think, you know, mainly now since we don't meet that much anymore. Things like these are probably not very, not happening very often.    Sam No, I mean, think about like, when was the last time you got a handwritten thank you note, just like sad per second, where there was a birthday card or something? Not just from a company. But when was the last time you got a handwritten note from someone? Yeah. Do you remember it?   Andrei Unless it was like a close person to me? I got one from a company that was a business partner at that time, and we are still in very good relations.   Sam And how did it make you feel when you got that?    Andrei Well, he was cool. He was unexpected. He was a Christmas actually a note and it was last year. And it was from Bart who was on the podcast. In our first episodes together, so yeah, that was cool.    Sam And you remember it right? Now think to like, for example, not that you shouldn't send an email, write emails, very powerful marketing tool, like and conversion tool. It's awesome. But can you remember the last email you got from the same person?    Andrei Um, well, it was to do with work. I mean, yeah. He was certainly stomping around that. But yeah, you're there's a fair point here. So definitely, yeah.   Sam So it's like the power or the experience is more impactful when we can do those things that are physical, inhuman, but if you can automate it, and they happen like they happen perfectly in the process every time. And that's the cool part.   Andrei So let's try to look them because I'm excited to have a, you know, like a dialogue here. Because you have the sort of processes background, and I know that you guys have a lot of projects on helping businesses better their processes around automating sales and marketing, like this. We also have a lot of projects that focus mostly on marketing, but then when it's about, like, we don't work with sales teams directly, but I know that you guys do. So it'd be really interesting for the people tuning in today, as they are just going back into work, and maybe they are having that all-hands meeting, trying to try to improve the way that they work together as teams as well as you know, as colleagues for the year, what would be some common causes that you think are easy to optimise, and then maybe automating a certain, you know, percentage, Like, take a medium-sized business, let's say in, it can be Tech, it can be SAS, it can be serviced, and just go for some of the keys may be case studies or scenarios that you encounter on a more frequent basis., and let's see how we can inspire people that are listening to us right now to instigate some changes in their organisations as well.   Sam  So I think that I love that, that way of looking at it. And I'll give you actually, we'll do some case studies. And I give you a framework that people can go and do right now, with their companies to actually do this. Because the main thing we look for is where are the disconnects? Right? So if marketing is doing all this work, I would put it in context them and apply the framework of marketing is doing all this work to go out and attract interest. And hopefully, they're getting they're also like capturing those leads and send then at that point, that's usually where it starts to break down, right? There's a focus on going out if you have mortgage department getting interested, but then when the lead comes in your database, whatever you're using, right, you could be using HubSpot, Infusionsoft, like, whatever it MailChimp like whatever you're using to get that person's information on your website, right digitally, somehow. It's what do you do at that point? Does it just sit in your database, does it go through a process and then get scored and hand it off to the sales team at the right time with information that's valuable to them that they can act on? And so it's looking for where those disconnects happen, and then it's kind of doing that all the way through. So If we take a step back, I'm going to give people a framework to do this. And I'll give some examples of where, how we've done it before people. So people can start to think, Okay, this is how I would do for myself, the first thing you have to do in every business five pieces, no matter what industry you're in, it's applicable everywhere. If the attract business, you have to convert that business to leads and sales, then you get to fulfil whatever you promised with the sale, otherwise, it's a quick way to go out of business. And then you've got a fish after you've fulfilled it, that's where most people stop. The next is you delight a customer, this is what good companies do. Right? And they give you upsells that can get more out of a product or service, or they give you some training, or they share complimentary things. Or they ask you, you know, creative ways that you're using their product or service they share with other people that are using it. So you got to delight the customer. And then most people this happens, if their cost if their product or service is good, it just happens. But it could be better, and at that rate that it happens, that could be higher referrals. To attract, convert, fulfilled the light, refer - those are the five pillars, if you will, you got to optimise. So that's your big picture systems that run a business, then you've got to go in and look at those and go: What are the processes within this? What do we do to make this happen? And this is where you can start to identify the disconnects or the opportunities. So the first thing that you do is, and this is a really easy thing to do, but it's also kind of hard because you have to have everybody do. You give everybody just a spreadsheet? And you say okay, for the next two or three days, write down everything you do every about every 15 minutes, check-in, have you done something different, have you done an action? So if you're marketing, what are you doing? Right? Are you publishing ads with running ads? Are you setting something up? I make a UTM. If you're converting what are the different pieces that you're doing to convert, even if it's some of its automated, usually we have some kind of thank you email, and they're welcome. When somebody opts in, automate, automatically. If you don't have that, then you're you know, starting base level. But a lot of people have that at a minimum, and then to fulfil, what are all the processes that go into fulfilling? Do you delight your customers? If you do, what do you do? Right? Even if it's not, even if you just have to write down the things you're doing, you'll start to see you have patterns of process. And then refer when you do ask for referrals or get referrals, what do you do? What's the process? So once you have those over two or three days is a good starting point. Now you have an idea of the different busy work the tasks that make up your business.   Andrei Okay, guys, so we just had a little tech glitch, but actually, you don't have to. So you remember Sam here, who was with me just a minute ago. And now he made us all a surprise. And he brought on his business partner, not only business partner, but father as well, because Sam and Josh were together, they run the company together, and they are father and son. So Josh, Hello, nice to meet you!   Sam You know, it's like, it's like that whole idea of like, bring your child to the workday. But it's the reverse is like bring your parents to the workday. And so, you know, Josh is a ball of energy and super fun. And he tells stories like nobody out there that's kind of, you know, wired right around because he can relate these case studies of what we've done for people better than anybody I know. So I think that'll provide a lot of context for how people can dive in and like grab onto this and do it themselves and start down the process themselves.   Andrei Sweet, let's kick it then. So basically, a few minutes ago, Josh, where we left me to go Sorry, I was looking at the daily activity of you, your team etc, like of a person and then mapping of trying to work out the processes so some pass it back over to you and then we can expand from this and Josh, feel free to interrupt us.   Josh Don't worry, we're not afraid. We're not afraid to talk and contribute.   Sam You know, to pick up where we left off is the idea that basically that you know, you have these five areas of your business so you focusing on you attract, convert, fulfil, delight and refer, and you have to look at those, how they work together, and then independently the systems that are involved inside of each one of those and then the processes that make up the systems. And then from there, you figure out. Based on what I've learned, and remember, we talked about that personal activity log, going in and making note of what you actually do to run the business, the busy work of business. That brings you to the step of what can I actually automate, which is where I'd like to actually Josh to pick up and talk about some of the examples of where we've done this with people because here's the deal. That is all well, and good to discuss it in that way. But it's pretty high level. And it doesn't feel like Josh's dogs are too - it's like, extra special. And, and so I'm sure my dog will come in at some point. And so, you know, we live in a world where everybody's word of mouth, and you got all these beautiful animals, and it's wonderful. And so that said, one of the things that I think is important is that understand in context, how this can work for you and what you actually do with it. So Josh, why don't you pick up? I think one of the most recent examples, that  I feel like it's really applicable to a lot of businesses is the case with consulting, an educational firm that does consulting like they help children with their education. So it's kind of like tutoring, but they have a process. And they have a lot of volumes, and they were limited in their ability to scale. So, let you take it from there. And that's the key.   Josh So just to kind of give you a little background with it. I got a call and said, Hey, we heard you're an expert at this. And I said, Thank you, and how can I help? So I need a little thing. Okay, what's the thing? I get all these inquiries that come in, right marketing. And those her advertising and promotion are working. And now it's working too well. So she was getting 20 to 30 emails a day from her, you know, lead magnet, through an email comes in with all the details No, like, not 20 different questions that people filled out because it was that part of the funnel? You know, she's doing it, you know, advertising tool or webinar to a pretty standard consulting world and somebody who's doing services or as opposed to products. And it's going gangbusters. She teaches children, guesses what, in this time of that we're in, children need lots of help. So they are yeah, they do. So there's this really cool culture coaching. service as well, you don't have this problem, I want the data to go into my database, my CRM system, so I don't have to copy and paste all these, imagine copying and pasting 20 to 30 bits of data into one by one every time a leak came is in your database, so that when you actually then had the call with the person, you know, all that's right in front of you. It's pretty straightforward and simple. But you know, there was a copy and paste. And then it was like, then I need to send them a contract, and then I need to enrol them in all these different pieces of my process, you know, different systems, like, you know. So, let's just sum that up in real one quick thing is, she had to take the lead the system, then take that, but then have the appointment. And then once they bought, you know, take money, do contracts, and get them all inserted only stuff. Well, she was shy about 90 hours a week of being able to get all that little girl literally. So our first step was okay, let's make your league go from when they go and get an appointment that you ask them these questions. That's straight in the database. And that sounds pretty straightforward. But that wasn't happening. So now I eliminated all that copy and paste, that was gone. And then we set up the processes to automatically enrol them and everything else after they paid money. And she was taking money in one system and then putting the information in another. So I said why don't we take it? Why don't we do this? Get the information, have the appointment, you know, take money online while you're on the phone with them. And then check off the box that says enrol. And that sends him a contract which gets a sign and it comes back and merges all information out, signs them up into four different systems assigns all the work to the primary person who's responsible for that, who she's assigning that account and sets up everything in less than 30 seconds. That little process I just described, took 40 hours of work every week off her plate.   Andrei That's a very good tie, literally.   Sam And Josh, let's talk about the alternative, right? Let's say she didn't do this if she didn't figure out automation, what was her alternative to scale, to grow actually to grow the business?   Josh Throw more people at it, which means throwing more money at it, throw more training at it. You know, management is not wrong with anything with the people part. But all of these tasks and they were literally tasks were something that was: A or B or done or not, it wasn't anything that you have to interact as a human with, somebody just had to do with, it would just know it to onboard a new client and all these steps was roughly 30-45 minutes after a sales call. And you're doing six of those a day, you know, your day is shot.   Andrei So just to get into the details of how or what you guys use to implement this process because I think it's you know, it's an optimization that can be done for many companies in general, like the sales element of you know, like getting the inbound lead and getting it into the CRM, and then onboarding it and follow up etc. It's a process that usually for everybody takes some time and is automated, maybe more or less. So in this case, he wasn't automated at all. What were the exact steps or maybe if you can share some tools that he used in order to implement this automation? Maybe some people on the show can actually look at them, and see if they're fit for the businesses or try to get inspired by how they could work around their internal processes.   Josh So the most important thing, okay, the tool, there are plenty of tools, we'll talk about the various tools. So we pulled tools that we need, anywhere to create, whatever is needed to do. But let's, let's talk about the bigger picture, okay? I come from a manufacturing background and this thing called lean manufacturing, there's a process called Kaizen, it's a Japanese process, it's very well known in manufacturing, we apply that the software, okay? Kaizen means continuous improvement, you're always looking for a way to make things better. Because software always changes things get faster, easier, better, whatever your processes change, they get bigger, you know, more complex, but you always have to load your continuous improvement. And then the second thing, the terminology in Japanese is called Poka Yoke, okay? And that's important. This one's very important. Figure out where it breaks, so it doesn't break anymore. Okay. So the idea here is, and I'll use this comment is, if I hand you a bag of chocolates, right, let's say M&Ms, and you put it in your pocket, and we never seal the chocolates, and you know, you sit down the chocolates rolled out, whatever, that's a hot day, now you get that pocket, right? The way that you prevent that, say: Okay, how do I fix that? A ziplock bag, you know, at least the chocolates will stay in the bag, they melt, they don't get in your, you know, on your clothes, in your keys and all that stuff. So, thinking about what happens in the process, that can muck it up. Because then if your process gets mucked up, you have rework, you know, but you know, people don't like the experience they had, it wasn't good. You know, and then if you can't do it right the first time, we need to find time to do it again, it's just so busy. So the idea here is, you know, always be looking at your processes, right? And now, there's a couple of tools, these are tools to think about. One is if you hire somebody new, is the greatest opportunity to figure out what screwed up in your organisation. Why? Because you got to teach that person exactly what to do step by step. And most of them, please and go. After you tell them everything you do. They sometimes go, Well, why did you do that? When you could just why do you walk around that table and go over there and do this when you just walk straight that way. And the usual statement is because that's the way we've always done it. They don't take the time, you're so busy, you don't take the time to look at each little study, you got to break down the section, you can do this as a big monster, you can't eat the more elephant all at one time. One piece of that. So you look at a piece of that process and you improve it. Okay, make sure that you and sometimes you might not know what you could improve with. That's why you hire people like us sometimes to say, Okay, what couldn't be done? Or what are you doing now? what's available? So you need some sometimes some outside input if otherwise, you're kind of breathing your own exhaust. You know, you don't know what you don't know. So you kind of do it the same way. So some of the simple tools that we use, okay, one is called diagrams - Dotnet. Okay, it's a diagram. Is free. So you can run an experiment with it. But you actually make a diagram and you know, this is gonna be on video when we do this, this is going to be, I'm just saying is, we can show you when it's published. Yeah, when it's published. Is it gonna be a video was published?   Andrei It's also going to be a video. So we have Spotify, iTunes, Apple.   Josh So if you happen to be looking at this as a video sample. Right now. Yeah, so you can see what it is and what one looks like. So in the grand scheme of things, right. Some of our customers, when they describe when I say, you know, describe your process to me, and write it down and maybe, you know, on a piece of paper or whatever. And sometimes I get something that looks more like a flea, flicker, football. Play, you know, why is it arrows and all that stuff, and I'm going, Okay, walk me through it. And this is an example of is this happens to be an online university accredited university. And this is all the processes that they run people through to enrol and go through courses in the university. This all used to be manual, step by step, they had a team. Now it all happens automatically. Another team, about five people were freed up to do a lot of other things.   Sam  And this is just the enrollment aspect of the process. These are different pieces of it. And for those who are watching this, we're just looking at diagrams online of the actual process that we built for people. So that to represent very clearly what this is, what is the outcome of this stuff actually looks like? How do you do it, and it's really, you think about like a pinball machine, you know, this happens, then this happens, and this happens, and this happens, and this happens. And you and you document all of it. So that you know really clearly what's going on.   Josh But there's one problem with a pinball machine. happens the same way twice. Okay. And in business, you want consistent processes that happen the same way every time because you have a consistent outcome, like plumbing, right? And I use this phrase, some people cringe, when you press the lever, you expect it to flush. If that process doesn't happen, you know, nobody's happy, right? Um, when we talk about a process is making sure that when you fix one part of the process, okay, you also then think about, okay, this parts working really good now, look downstream because now you've caused a problem for the person who now has to catch what you've done. So, you know, I, in this case, we increase the process by almost tenfold. Now, we didn't I knew what the next part was, because the comment people say is, well, you're already two steps ahead of me says: Yeah, I know, when we fix this one, where that's going, now who's responsible for it? Because that's my neck, you know, that's the next person to say: I got too much now, what do I do? Okay, how do we automate that? So there's a cause and effect when you improve things, okay. It's like, you have a big diameter pipe going into smaller, if you increase the pressure, it may not be good, or if it's not good, it's gonna leak, and things go. And all the good work you did here is gonna fall on the floor over here. So you know, the idea that those tools are, and one simple tool that we use, it's really crazy simple. Through the Kaizen process, and we send people this on Amazon, is literally a roll of brown paper, okay, that you can tape on your wall so you don't mess up your wall. And then a bunch of multicoloured sticky notes. And each of these sticky notes has a different colour for because they mean something different, like the beginning of a process, the end of a process, you know, a transition from a process or this is an action. So we actually have a document and a link to buy it on Amazon and resell it. But you know, you buy a box of sticky notes, certain colours, and then you have these and then you can actually then line them up and work as a team that's in it. Each one has a different meaning. So everybody's on the same page. No. And that way you can really stick them up and then make a process that people can follow. And you know, because the sticky notes you can move around. And then you just writing on them or, you know, then drawing a line says, Okay, this does this, the second,   Sam Let me jump in for Josh, what happens is, in manufacturing, when people do this process, where is where it originated from, you can see it's such a visual process, right? You can see the steps in manufacturing, it's physical, it's real. And you can tell and you have to physically move something. A lot of times, when you get into the digital world, there's a lot that happens that we forget about, we don't think about, right? Oh, yeah, just we get some leads? Well, there's actually a lot that goes on in getting some leads, right? And we follow up with them. Okay, well, manually do you have to export some data out of one system that you use to capture them? And then put them in another to follow up? Is it done all the time? And then when they buy, is there more manual work that has to be done? Right? If that was in the manufacturing, we had to, you know, lead you to pick up the person that you just attracted and move them into the next bucket? And then you know, okay, now you're going to sit in front of this other salesperson, and they're going to talk to you about this thing, they there's videos, you know, okay, now we're going to put you in front of the product people, and they're going to talk to you about a video, right? That would be very real, it would be very visual. But what happens is it's not it's an email that shows up on your computer, right? It's sent out of a system that's triggered by automation that was connected to hopefully a form that you didn't have to export and import it into somewhere else. And along the way, you have to know where these people are coming from. Right. And where the leads are. So that's the idea. Go on. with that. I just want to put it in context, because like, why do you do this, in this way is because you're trying to make a digital thing physical, so you can really get a handle on what's going on.   Josh And I'll give you the kind of follow-through. So the coma, we freed up the time to do for her to do more stuff. Right? And so a call that we had just a week ago was okay, I ramped up my marketing, I'm getting more leads. And I have too many leads to talk to. I think that's a good problem. Right? Yeah. Okay. Well, now what? I said, Well, tell me about why they're, you know, tell me about them as well. They're not all qualified. Is it? Okay, so you're advertising and marketing, and the whole process is driving you now, twice as many leads as you had before, which is awesome. But, you know, the complaint was I spent my whole Saturday following up with people, and none of them was qualified. Okay. And, you know, she was thinking of how we do this, and, you know, okay, we won't take as many we'll have less, I mean, her schedule is full. I said: Why don't we do this? Why don't we filter out those who and do some, do some more qualification than you already do? And, you know, sometimes you want to, sometimes you want to tell somebody, in this case, is, you know, are you a good prospect? Tell me, so we have these crazy questions. So we designed a set of questions says, you know, what, do you feel, you know, 1 to 10? What do you feel about this, this and this, and depending on the logic, it's either you get to make an appointment, or I appreciate your opportunity, but I don't think we'd be a good match. Right, and, you know, cut down the flow, so that you're talking about talking to the right people, we had this problem happening with another customer who's a tech business. They were getting 500 leads a week. It was amazing. But they only have three people in the department. You know, so, and they and the funny part is, we're doing no advertising, this was word of mouth, and just, you know, marketplaces that people were inquiring. So, you know, the counter was is, you know, the people that couldn't keep up with it. A lot fell through really tough on people. I said, Why don't we ask them a few questions before they make an appointment? Well, the 500, those 500 leads went down to like 300 we write and the 300 because we qualify them, some people can write to doubt, you don't hear just don't get some demo. Some people like: okay, you need to talk to us. And some people's like: No, we need to make an appointment to read those larger accounts. So we're really qualified. But over a period of 90 days, they had more sales than they had ever had in the compared to the last two years combined. Because now they were talking to the right people. Because they said: you know, if you just if we layer advertising on top of this, your problems not going to get better. All right, and then, you know, you take the next step as well. They're their support. People weren't salespeople, they're a good implementation and not if somebody wanted to buy it was good. And so, you know, the missing piece was they didn't have a sales team. They didn't need one, they've been business 10 years and have 10,000 plus customers. And haven't had a salesperson this far. Why don't you know, right? So I said, you know, you address the questions that these people have, well, why don't we do a webinar, an automated webinar? So that way, you know, people can watch, have a sales presentation, answer all the questions, and have one on every single different product, they had 44 different products. So you know, is complex, depending on they were a connector type thing. So they connected A to B and depending on what she was on each side, there were a different methodology and different reasons to use it. So we created a webinar, which then had, you know, all the commonly asked questions that were done through there. And then they either got bought the product right away or if they were qualified, they made an appointment. You know, the call was, this was a January of this year, they doubled what they did in the last 90 days in a month. And we found out that they were getting 40 hours of people a week watching webinars. That's a full-time salesperson. You didn't have to, but you only had eight, we have built it once, and it plays many. And guess what, you know, it's still running. So now I have, you know, they got smart, because instead of having their support team, and having more employees and more, you know, there's nothing wrong with having employees, but be human work counts. Otherwise, automate their case.    Sam Let's actually bring that up after this story. Yeah, at the end of this, because I'm going to talk about that.   Josh Sure. But the idea here is, we took the, we identified the problem, using that Kaizen and Poka-Yoke type thing is, where's the problem? And then we had to think about how would we go about fixing it? You know, their comment was originally a webinar, what kind of the webinar was I, you don't have a salesperson, you know, you tried doing a group meeting and you get 50 people to sign up, and 10 people show up, and then we're disappointed that I said, people are interested now, let them decide, it'll help them qualify, it takes it off your back. So you know, that success caused other problems. So you know, that pipe keeps going, Okay, now, we've got too many of these. Now, when we do them, it also means we had to go back into their processes and get them to fix. So there was a lot we did, but you know, we look at how do we generate more revenue? You know, how do you get more leads and more prospects in? And then you got it?    Sam How do you do it with less human resources to make it happen, and use technology to handle the busywork of it?   Josh Here's the philosophy, the best business model, there is the one that doesn't need you. Okay, in the business, world, you own the business as well. And the other. The other process is you also own the business, you know, can you take a six-week vacation with no phone and not worry about it, you know, there's automation involved and proper processes to follow. It makes it easier. I did it this year, I took a six-week vacation, I disappeared. Deep last night. I went on vacation, I said I'm not I'm taking a digital holiday.   Andrei So before going into the subject that you wanna, you want to dive in, I want to go back a bit into because I want people to be able to touch on some actionable bits for their teams or their processes or their businesses. So for example, from our discussion so far, we know that one of the places where we can automate more things are in this lead capturing and then following up or filtering or scoring, so things that we discussed until now, and this goes into aligning marketing with sales as well. So it's a very good point, it’s, you know, it's somewhere where everybody or almost everybody can do a better job at you know, filtering these automatically. Now, what are some tools that you found useful apart from the diagram? No, sorry, I have it written down here. So yeah, Dotnet diagrams.   Sam I tell you what we intentionally stay out of talking about tools we, and here's why. And I'm gonna, I'm gonna flip the script on what you just asked for a reason. People get caught up in their tools, and they don't think about their process. tools are great. The main thing you need to do is figure out what do you need the tool to do? Not what tool should you get, figure out what you need the tool to do. And then reach out to whatever the software is that you're using, and find out if it does what you need, specifically, very clearly understand the specs that you need that to do to pull off the function of automation. But don't get caught up in the tools because tools are tools. It's like if I were building a house, and we're pretty, pretty adamant about this. And you're like, what tool do you use to build that house and I got a toolbox, you know, and it's like, I got a bunch of different types of drills, and like they all drill, the main thing is that the battery stays charged long enough and that it works to go in. If it accomplishes that function, then I can put the screws in the wood and build start, you know, do that function to building the house. So the thing is, does the drill work? Does the tool that you're getting work? Does it work reliably? Does it have a good support team if it goes wrong, that's how we look at tools outside of that. Josh, you can add to it your thoughts, but we're pretty like very much, it's just tools. People go about the tool, this tool, that too. And it's like: Look, there's a lot of cool tools out there. But if and the other thing is, people get in, I'm giving you a little bit of monologue on my, you know, is my tool rant. This is people get all caught up in their tools. And then they have way too many tools and half the tools they have overlapping the other. And now their data is in all these other tools because they're buying tools like it's going out of style. And I don't try it, so I'm trying this. An nd then before you know it, you've got this mess of tools, and you still don't have your process fixed or dialled or automated. That's my take on tools, you know.   Josh When you start a project analogy, what do you got?   Sam  And they should do, everybody should write down everything that you use, okay, you know.   Josh We make a Google Sheet or Excel sheet, whatever you use a piece of paper. We had one client that had 96 different software, online tools they were using to run their business.    Sam That's actually not uncommon, when you actually look at all the tools, not just one core tool, but all the tools you use to run a business. Literally, if you took one away, you would lose a function of what you do.   Josh  So in this case, when we were setting, then there was so much overlap, we were able to eliminate down to 36 tools. Okay, and there was one tool I use as an example. They told me, you know, we get, in this case, there are 500 new leads every month, this is an awesome tool. Like really, I want to know about that, you know, somebody else that we work with, it might be a good tool. And I said: let's look at that. I'm curious guy, I don't want to generate leads, you know, especially when a lead is worth 1500 bucks apiece to them, as you know, that's cool. Um, we went to the tool. And then we looked at this month and notice that we look, we went four months back. And then there was a 500. And I said: so what happened from last quarter? Says: I don't know. Said: you pay for a credit card. Right? Why don't we check there, see if it's not expired? And he looked at it, and when you're right, it's not working. But they didn't tell me or I didn't see the email, you know, I said, Let's see 500 leads your conversion rate is just $1,000. Right, your conversion rate is 30% of those. So you know, that's 15,045 grand over the last 90 days, you're missing. It's not in your cash register, so to speak. I said: How much is it all? This is 100 bucks a month. I said I pay for it annually and make sure it's on your calendar in the future. That $12.100 just cost you 45,000 because you missed the renewal, or somehow it stopped and nobody called up and said: Hey, dude, you know, you want to keep this going. So I would blame so to speak the Software per company that selling it that says they don't have a process since it, you know, they lost their customer pain, you know, in that case, but the customer lost a really big benefit. So that's when processes break when you get too many and or, in some cases, when you have all these tools. I look at it this way, if you want to dig a hole in your backyard, you can use a spoon, a shovel, a backhoe just depends on how big the hole needs to be. And how quick you want it done. Right? A backhoe, dig that hole in one scoop? No, it might take you two days to dig the vein with a shovel with rocks and everything else. And a stone it might take you six months. So it depends on how quickly you need to move that.  Oh, what's the urgency? People come to come to us and say: I have an opportunity. And I need something to do this. Yesterday, one of our customers came to us and I did a big presentation in front of 5000 people. And everybody wanted me to everybody wanted to buy, were willing to pay for me to put it up there so that I want to put up there for 30 days and have it disappear. And they can pay access. I can't figure out how to do that. I said okay: how much is access? Just curious, 185 bucks to see this series of videos that are all that she presents. I said: okay, give me 30 minutes. Is it just how much is gonna cost me? Nothing. No one, she sent me a tip she sent me she said I'm sending you a holiday tip. She said $500. Like: Thank you. You know, we'll celebrate, you know, we'll go out to dinner or whatever, we'll have a fun time. But because we knew what needs to be done, and I didn't buy any tools, I use the tools we already had and just kind of figured it. When the email that for me was I tried doing this for a couple of hours, couldn't figure it out. Can you? Can you look at this one? Yeah, here it is. Because we knew what to do. And we knew which tools and how to configure them. So knowing what the capabilities of your tools are as equally as important rather than going let me go on in it. I need another thing. And you know, you gotta say: Oh, this solves that problem. You know, and you've now just added more complexity when it breaks doesn't get paid for? Or who knows. I mean, if your audience is business owners and marketing people, you know, if somebody leaves or takes a vacation, and nobody knows how to fix that tool, or, you know, how did that tool work, and it stops, then sometimes you don't even know why is stopping. Anyhow. So there are many tools, and there are tools that we use, we'll be happy to have a list of them at the end or whatever. But I think that the biggest challenge that we see when we're working with clients, is this take a step back and say: Okay, let's look at the process. What needs that actually happened? And what can where can we remove errors, rework, okay, and speed up the process.   Sam And you have a saying that kind of encapsulates that whole idea. Where you take the focus away from tools and put it on the business,   Josh Oh, be human word counts. Otherwise?   Sam Well, there's that one, there's the other one that you've used for, for even longer, you know, that you actually taught me is to say, look, we're business people, first technology, people second, in that in that order versus technology people than business people. Because if you try and solve, if you try and just find technology to solve business problems, that's different than solving your business problem and then applying the technology to the problem to make it work.   Josh So you know, you need to find out and figure out why before you do your house.   Sam Yeah, yeah. And if you try to solve the problem around revenue or something like that, you got to figure out what is it that you have to do, or that you want to try and then apply the tool to get to your endpoint, the tool is just a means to an end. It happens that tools are amazing. Now, they're incredible. And there are lots of different nuances to talk about. And I think that's a wonderful thing. And I don't mean to shut that conversation down. But I think for the marketer, and the business person, and the salesperson and the people who are involved in this kind of automation work, you shouldn't have a hard time going on G three, and looking up tools to solve your problem in that space. I would say we'd encourage people to do is make sure you don't lose track of your data. Keep your data in one spot and be able to track the effectiveness of what you're doing very, very clearly, because the lack of effective tracking is an enormous problem in the automation, rather, to say I made a change globally, there's a difference. I don't know what actually caused that. So I don't know what to work on what to improve. Whereas my process, could it be made better? Right? I ran a bunch of ads and made more money, I spent money and I made more money they match. Well, guess what? We had a gentleman that we worked with, spent 100 grand a year on advertising, Google ads, Search ads. He came out ahead every year as profitable. That's cool, right? We all would like everybody who runs ads would love to do that. But, you know, in the dirty secret is that's not the case. And that, and that, the deal is that once we actually put tracking in place, in addition, automation for that project, but once we put tracking in place to find out what ads were doing the work, right, because what, when we talk about marketing, you got to find out what's doing the work. And when you ask yourself, what's doing the work. The work is sales, closing new business. So what ad originated, the business that actually gave you money, not just leads are great, clicks are great, they can make you broke. And so you need to be tracking that stuff. And know which one you're driving says. And we found that $20,000 of his 100,000 drove all his revenue.   Andrei As it happens, the 8020 rule, right?   Sam Yeah. And so this was like a, you know, and I'm not kidding about that, though, that isn't just like a blanket, you know, it wasn't exactly 20, right? It was like 20, whatever was the number, but on average, $20,000 of the revenue he did wasn't a very creative advertiser, he just was a consistent advertiser. And he found something that worked, and it worked for him. It was a national movie company, across the United States. And then, so when we found that out, he was able to save $80,000 a year. And put that, you know, at that point, you can do whatever you want with it. The smart person, if they had an assistance to scale the business, they say, well, the $20,000 that's actually bringing customers and not just leads, why don't we take that other $80,000 and put it towards that. Now your business is growing, you're tracking it, you see the effectiveness, and you can see if that as you invest that, you know, if you tap out the market potential or whatever, but the key is: know what's happening, because very few people, citizen, they're good, but people I got the data. And when I ask people, can you make a decision? Like, can you make an actionable decision to improve your business, meaning generate more revenue, or get whatever action you want, you know, get more conversions from leads? And if you can't, then you're you don't have good data, or you or your data is not organised in a way that you can use it. The key is that any of these systems you put together for automation, make sure you can look at it and go, what does this mean? And what action do I take with the data?   Josh So there's two and two are going all over the place.    Sam In that case, you know, the original problem was, you know, I asked: do you know what makes a sound? So you can we so you can track what we're spending on? And the answer was, he couldn't tell me. So is it alright, let's look at the data. The data doesn't lie. So he took 10 years worth of data, right and stuff that we had some tools. They said: Oh, hey, Stu, did what can you do with a million dollars? Could you buy a small island off the coast? But that? He says: yeah, I said: well, over the last 1012 years, you spent a million dollars and you've just kind of throwing it out the window? No, I said: Would you like to know how to take that and you know, if you knew you could only have to spend 200,000 7 million to get the same result. Would you be interested? He's like: Yeah, what am I dumb? I'm like, No, okay. Let's look at the numbers. When conversely, we have another scenario where people are advertising, okay, let's just go down this pipe of technology, right? multichannel attribution. Okay. In other words, you're advertising on Google, sending emails, Instagram, Facebook, you know, people are seeing you all over the place. But the common is how do you know what started the sale and what closed the deal? The whole customer journey. Are you tracking all those pieces? An interesting scenario is one of our customers, they spend a couple  $1,000, six months earlier. And they said, you know, that campaign suck, we didn't get much out of it. Literally, it was not even returned or clicks. And then we'll put some tools in, they said: Hey, that campaign was interesting. Look at all those $200,000 of revenue that came in from that, that came in that had no attribution on it. But we tracked it back to that original campaign. That campaign started out with an ad then I went to a couple of emails. But I said: you know, what, why don't you try running that again, but the difference is that if you put money in and you know, you'll get it out in six months because that's how the processes. And we saw that what we saw the seventh email, after the retargeting etc, actually close the deal. But in the tool, it said: You made a sale, and there was no cost to it. How'd that happen? Let's look at the customer journey, and say: Look, you know, you tried something, but there was a delayed reaction. And that just proves the fact that customers take time to buy sometimes.   Andrei I'm very much with you on this one. And it's also something that we discussed with, like every occasion with our clients as well. And everybody has been very positive about, you know, validating this. But indeed, and we can also like Google Analytics is the simplest way where you can look and see, you know, the challenge, and see how many sessions average word happening per hour.   Sam Yeah, I'll tell you there's one little problem. It's good. But it misses one key thing. The recurring sale?   Andrei Yes, no, I'm talking about tracking.   Sam The attribution back to the recurring sale, which, if you're a smart business, and most businesses can do this, there is an opportunity to create some kind of subscription or recurring sale in your business. And if that sale, you got to obviously know a couple of things, how long do they stick around on average? Once you get it going? Right? What's churn? What's it cost you to get that in the door? And then how long does it take for you to make that money back and make it profitable relative to that advertising? Basic stuff, hard to track, largely, you know, like, we all talk about it like it's just so everybody knows their tack and their, you know, lifetime value in the churn rate. They don't, is the reality? A lot of people don't, they're missing that data. They have a sense of it roughly, anecdotally, but they're large can't point to numbers on a screen and go, and being able to track back there, tie back the recurring revenue, to where you can look at a dashboard and go, that ad brought someone in four months ago, we've made this much money from that ad spend. That's a big deal.   Andrei   It is. I mean, it's very different from services, or B2B to B2C. So I think the platforms are a bit different when you can go to.   Sam Unless. I mean, how many services do you know that have retainers? Yeah, would that be a recurring sale?   Andrei Um, depends on how you put it.    Sam Well, look, did you have to pay to get that money again, through another advertisement? Or a new need? That's recurring? So? The track that backs to the original source. I'm not beating up on you. But I'm saying there's recurring revenue in this as a company, you know, where did that come from? What did I do to get it? If you don't know? Then you're blind. Andrei Basically. So to finish off, the idea was for services, you can link back to your CRM, and then you can track their the customer lifetime value. And you know how long they have been lucky.    Sam You know exactly which ad that came from?    Andrei Yes.   Sam And you help people do that, right. Instead of like, if people don't, though, in their business, it does not attack you. But if people aren't doing that in their business, they need to talk to you. It's up to you know, where they need to go figure it out themselves on the internet, how they do that? Because if you don't know exactly what advertisement or content is driving these new sales, even if it's a combination, but there's something that people started on, and then there's something that closes the business, and there's the in-between, what's the mix, what's the cocktail, you don't know what did it then you're blind to where your business comes from.   Josh There's one thing to do is one thing that I've seen, and I had this happen, we worked with one of our customers. Yeah, they did a television ad across multi markets across the United States. And that went into, you know, a, you know, automated phone system that would take your money or send you to a live operator. And they had internet advertising driving leaves, they had average or they had, what was happening was is we had people doing Facebook, people doing a search, people doing TV ads, people doing radio ads. And the interesting thing was, we put together some tracks and w

14/01/2021 • 107:40

Our last episode for 2020 brings Andrew Kap, #1 Bestselling author of “The last Law of Attraction book you’ll ever need to read” and today, as we’re getting closer to a new year, and therefore a big opportunity to make it amazing for ourselves, we will have a special episode - looking into both personal branding marketing and promoting information products, but also into how we can shift our perspective and build an exciting future by looking into mindfulness practices and how to use Gratitude to anchor your mindset for automatic success, using Andrew’s Time Lapse Method.   Connect with Andrew: YouTube: Andrew on YouTube Amazon: ”The last Law of Attraction book you’ll ever need to read”   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox _______________   Episode Transcript:   Andrei Tiu   Hello, everybody, this is Andrei and you are on The Marketing Innovation Podcast Show. Our episode for today is going to be a pretty special one since we are getting close to a new year 2021. And I think everybody is apart from the professional matters looking at ways of improving their lives and making it a far better year that may be 2020 was for some of us, so, or for some of the people that are tuning into us today. So our special guest for today is Andrew cap, who is the number one bestselling author and speaker, his most popular book being the last law of attraction book you'll ever need to read. And today we are getting, as we're getting closer to a year and therefore a big opportunity for all of us to make it an amazing one for ourselves. We have a more special episode, as I mentioned, looking into both personal branding, marketing and how to build your personal profile more as a, you know, as a professional. And we'll discuss with Andrew here, tips, tricks and strategies to enhance your personal brand. But also I'm looking at ways of promoting information products. And we'll also look into ways you can yourself use the law of attraction to your benefit and maybe get insights from this when you are looking at shifting your perspective towards building your life in 2021 and beyond. So Andrew, really excited to have you on the show. Thank you for being here. Really exciting times ahead.   Andrew Kap   Thanks for having me, Andrei. I'm really excited. And I'm sure people listening like wow, that book titles a mouthful. And I'm sure we'll get into that as well. But thanks for having me. And let's see where this conversation goes. Amazing. Amazing.   Andrei Tiu   So I think as always a good starting point for the conversation would be a quick intro to you. Tell us who Andrew is? What are you doing professionally how you got into the law of attraction and publishing the book? What's going on in your life?   Andrew Kap   Yeah, wow, let's see if I can make sure the answer doesn't take up the whole interview. Right? Well. So I, I'm an entrepreneur for 20 years. And I think when you're an entrepreneur, you kind of have to kill your own dinner, so to speak, you're gonna find yourself looking towards certain modalities, positive thinking things of that nature, I found out about the law of attraction probably 16 or 17 years ago at this point. And for me, it kind of like it resonated, but I was very push and pull about the whole thing. I was inconsistent. When I used it, it would work. But then when I didn't, it wasn't like I was, I used to think the law of attraction wasn't consistent. It was me who wasn't consistent. And I'll give the short version I went through about 12 years ago, where I lost my first business and girlfriend all within like the same week. And not fun, obviously. And at that point, I'm like, Listen, something's got to change here, this law of attraction thing kind of works, I'm going to be really stubborn and indignant about the whole thing. And just go all in and just do five or 10 minutes every single day. And some people here in this like, will get what I'm saying here. And some be like this is not true. But like the results were miraculous. Within two weeks, I felt better, which is saying a lot with a broken heart. Within three months, I'm in a brand new healthy relationship and completely over my x. Within four months, entrepreneurs like this part, I'm making more money than at any point in my life before that, and within six months, like everything's different, in the best shape of my life and waking up happy and fulfilled. And it wasn't even until 2019 that I decided to even write a book about this just because I was at this point where I'd been using those lessons like, if you work it regardless of whether you believe in it or not. I'm like, Listen, I want to do something new in my business where I'm enthusiastic and excited to interact with customers. When those emails come in, I'll be answering them with enthusiasm, I won't be bored. And I'm like, What can I do with this? Well, law of attraction is just as huge of a thing in my life. Let me follow this thread and see if I can make an impact in something that actually, you know, speaks to me and resonates with me. So yeah, I kind of like to go about my experience as an entrepreneur and marketing and said, like, Okay, let me hopefully put out a good product here. And let me find a way to get out to people and hopefully serve them. And that, by the way, governs everything. For me every strategy in terms of like how do I title something? How do I put a subject heading? How do I put a YouTube title for a video? It's only an angle of like reaching the right people who will be served by the content? Because why would I be very, you know, strategic about something that's going to go to everyone when not everyone is going to resonate and be served by it, you know, to say nothing, the fact that you want to hopefully have integrity in your business. They're not going to spend money on you anyway, so why even bother? Mm-hmm.   Andrei Tiu   Okay, so what were the businesses that you mentioned you started off then you just form and build.    Andrew Kap   That first one was an art production studio, I was actually trying to be a cartoonist. But it turns out, the cartooning part didn't work out. But all the stuff I did a market myself was like having more ways to do it. But um, I mean, the real business like I've been a copywriter, which really serves me in terms of my communication style. I've been a marketing and business consultant. And I mean, I've done other books here and there, you won't find them on Amazon or anything because I took them down. One of them I actually repurposed as something to help people with this book right here. So I've been all over the place in my businesses, but mostly in terms of marketing and copywriting.   Andrei Tiu   Super cool. Okay, so we have that pro copywriter point of view, then when we are looking at the personal branding strategies and things that we can bring forward, in order to help the guy singing today to maybe reshape their presence online or think about some quick actionable ways in which they can better their profiles or their company's profiles. Oh, sounds good. Cool. So what are you up to today? Are you only an author? Do you still have the business? What's your life like? Today?   Andrew Kap   Um, I have actually one client, right, I basically pushed all the clients off, I have one right now who, um, I just want to help him if I can, I do very little copywriting work for him. Just because for me, it really is all about, and even my business, that's all about the book. And it's all about the YouTube channel that supports the book, just because it's, it's fun, and it's fulfilling. And I think a lot of entrepreneurs resonate with that idea of like, Who doesn't want to do what they love and make money doing it. And if you can serve people on top of that, that's like the cherry on the sundae. So yet, for me, it's like all about the book in the YouTube channel, and nothing else really.   Andrei Tiu   Super. Okay, so let's talk a bit about you as the personal brand, and about the professional entrepreneur. Where do you start off? or How did you start to look at yourself when you are becoming the business re? So transitioning from you, as Andrew to you, as the entrepreneur and copywriter? And then later on you as the author?    Andrew Kap   Yeah, well, for me, it's, they're all one and the same. And I mean, obviously, like a huge part, just on the author part is you have to give yourself permission. Because a lot of people might be thinking like, well, who am I to write a book? Or who am I to do X, Y, and Z? Well, it's like, Listen, you know, if you have, hopefully, some value to communicate, put it down, and the market will decide for you. Like, if the market is giving you five-star reviews, then who are you to tell them that they're wrong, and that you're not an author, you know, or anything like that. I say, you know, everyone should be giving themselves certain permission to be whatever they want to be. And if they're wrong, the market will tell them, but until the market tells them, there's no reason why they should doubt themselves. And that's the mindset that I take. And I don't even know if that's answering your question, but I think in and as I move forward and do anything, it's just about making that decision of, well, what are the skills needed for this? What are the results that will validate this? Let me go from there. Like, for me, the result that validates a book is that you completed it, and hopefully, you know, it has some kind of semblance to it. I mean, there's so here's the thing. And now we're going off all over the place. I didn't say I'm going to be an author and just try to follow all the rules of authors. I didn't go through a publisher, I didn't go through an agent, I wrote my own book, and I just published it on Amazon. And part of it is because I've been writing for years already, I've been writing copy. And that's no small thing in terms of writing a book because I remember like, even as a kid, but more even as an adult when you get those, those solicitations in the mail. And it's like these really long-winded things about like, here's this health supplement, or here's this magic thing that's going to help you read people's minds. And here's how you can tell your future whatever. I remember reading those things in those things were like mini books in and of themselves, because they had to make sense because they had to keep the reader engaged, I think you could learn a lot more and be a lot more as a copywriter throwing those skills into a book than anything else. I mean, I'm not using the book to sell someone on a product. But the principles are the same, the principle is, I have to have, from page one to the last page, it has to be an experience but journey for them. That's basically following them through on certain points for whatever I want to do. Now I'm teaching law of attraction. So strategically, I first have to build the foundation, make sure they're really on board with it, and then give them methods that are user friendly. Whereas someone that's like, there is a book on math? Well, you essentially want to find, you know, communicate the value of math how it fits in with real life. Maybe you have some really cool formula that you can use to wipe out debt and increase profits at the same time. Like something where I don't know if that's possible. What I'm saying is you want to basically give your value proposition and everything you do, including throughout a book or anything else. So I apologize for the long-winded answer that might have answered other questions, not your legit one, but that's what came to my mind as you asked it.   Andrei Tiu   No worries, that's all he was a very good answer. And this gets me thinking now, since we have people from, you know, very different industries here, we have also solo entrepreneurs, but also Marketing Leaders and, you know, top performance in top performers in international companies. So, you know, everybody is probably looking at getting different things out of their personal branding, or the branding of their products. But what I think we can try to do is, can we try to work out a way of thinking or sort of like a little process that people can go through, when they are looking at maybe what would be the best way for them to communicate to their audience based on your experience? So for example, right now, how are you looking at the online spectator and channels and we can choose which one is best for you? How did you get to communicate mostly on YouTube? How are you communicating on other platforms? Tell us a bit about your, your own marketing strategy.   Andrew Kap   Yeah, so just a huge disclaimer, for me, I don't even know if this is the most strategic way to do it. But a lot of this comes down to bandwidth. Like I, I'm a huge proponent, unless you're hiring someone who's doing the heavy lifting for you. I'm a huge proponent of being a master on one or maybe two platforms versus all them because you'll spread yourself out too thin. And for me, it becomes a question of, I think a lot of people they view themselves as, as boring, or one dimensional. And oftentimes, it's only because they're not actually tapping into who they really are. I think this sounds cliche, but there's a real power to tapping into who you are your personality, for example, I'm using YouTube because I think organically that will bring a lot more people to the book, because it'll, it'll get video watchers and video watchers that don't read the book, they might want to listen to the audiobook. And those don't listen to the audiobook. Well, the channel in and of itself can be monetized. So no matter what, that's a good little, that's a good piece for me. But the main thing about it is like I have a really, and you don't hear it in this because I'm just trying to get value, but I have a really silly weird sense of humour. So in my YouTube videos, I put that sense of humour on display, some people are gonna resonate with it, some people aren't. But what I'm not going to do is make up a different version of a sense of humour. That doesn't even represent me because I'm not going to do that. Well, no matter what. Let me tap into what is it about me? That's funny, what is it about me that's deep? Am I emotionally intelligent? Or am I more like a stiff upper lip, like whoever I am, let me push through that specifically, because I'm a huge again, apologies for going all over the place, I was a huge wrestling fan as a kid. And even later, as an adult, I worked for WWF, before they became WWE. And that was at the time of like stone cold in the rock when they were really making their name. And what they would say that that point is, listen, I'm not some gimmick, I'm not some pretend thing. I am who I am in that ring. And on that microphone, only I turn the volume way up. And I think a really good thing, even if you're selling toilets, is whatever personnel you want to put, that it's gonna be your personality, and doesn't have to be the volume turned up. But it has to be the volume turned forward to like lead with actually who you are. Because when you're in step with that, all of a sudden, you've started answering other questions with a lot of stuff autocorrected? Because like, you might say, what does my audience need to hear from me? In order to know that my product or my service has value? Okay, well, I want to figure that out, after I figure out how I'm communicating already, because I might come up with some, let's say, have a really loud personality, if they need to hear something a little bit more like, you know, under you know, understated, well, then maybe I'm not the person that I'm going to have on video, I'm going to hire someone to do that for me, or whether you have to make another decision. So first, you really want to understand who you are as a human being, and what personality traits you want to kind of amplify. And then you want to make a decision, oh, what do people need to hear from my company, not from me, from my company, and then you can decide whether they need to hear that from you or from somebody else representing your company.   Andrei Tiu   Gotcha. Okay, that's a very nice split there. Because I think we always have to remember, you know, that, you know, being the best CEO doesn't necessarily mean you need also to be the best CMO or, you know, the voice of your company. So it's really important. We know a lot of people that they, you know, in the front of their business, and they are driving it like maybe some of the people that our listeners here might be accustomed to are maybe Gary Gary Vee, since he's like a marketing guy. He's very loud. And he's running his companies, but they're also like the people that are running the companies or they're running the marketing departments, but they might not necessarily be the ones on the screen, but they are coordinating all the activities that happen through so very well inside there. So how are you using, in your case, YouTube, to do To get the most out of it, do you use any tools that you find particularly useful? Do you have any strategies to make sure you optimize the content as well as possible?   Andrew Kap   Mm-hmm. So again, this is where I break so many rules. And by the way, people listening for like, how's this guy even successful, he's like not doing all these classic things. Like, I use vid IQ, but not really a lot. I so for me, it's like, rather than being an SEO expert, I just like, when I type in a Youtube description, I'm just using words like law of attraction manifesting, and they're only if they fit in with the sentence and the content and the theme of the video that in and of itself, I am a proponent, again, don't quote me on this and don't think it's the best strategy. But I think platforms like Amazon, and YouTube and Google and Facebook and Instagram, they have algorithms set in place that will do the heavy lifting for you. If you work in cooperation with that, if you're always trying to game and hack the system, you may be successful, but their algorithms are always changing. So it's a lot for me to try to keep up with the algorithm. What if I am steading really on point and really focused in my message and who I am and what it actually is, and let their evolving algorithm do the heavy lifting for me. So for me, a more intelligent YouTuber would look at their videos and say which are more popular. And let me do more videos about that. And maybe I'll do that one day. But the restless, impatient, frustrated version of me is like, we’ll know what content about the law of attraction that I am comfortable speaking about, do I feel like doing today, because for all I know, maybe I'll come up with an even more viral video, or more viable version of content that I would not have come up with, if I was already looking at my metrics. So don't quote me, I mean, look at your metrics, be intelligent, but understand that me, I'm a real breaker. And for me, I'm more about firing bullets in all different directions. And eventually, maybe a week from now, or maybe a year from now, I'll look at where the bullets penetrated most. But right now, I'm even still just, you know, finding myself and in my message, and communicating different ways I give answers on podcasts, that it's like the third time I've given it, it's more refined than the first time I gave it, not because I'm being more strategic, but because I heard in my head, and I automatically figured out a better way of saying it. Obviously not more concisely based on this interview, that that's just it's better and will resonate with more people and better. So I'm, I'm just an iterating machine. But I'm also not too worried. As long as I stay on point with who I am and what my product or services, and I cared about giving value, a lot of stuff takes care of itself for me.   Andrei Tiu   Hmm, super. And now that you mentioned, actually, I just realized, basically, we can say you are a content creator, and then just an entrepreneur because of all the content that you're creating. Pretty much. So. So looking at this, from this perspective, basically, you have everything that you do on the written content side of things. So you know, the book being the primary focus object, and then you have YouTube where you are creating video content and you are amplifying that. But the thing is podcasts, where do they fit in your marketing strategy? or How are you looking at your presence in the podcast space in order to maybe grow your reach as a professional, I'm asking this so that we can maybe inspire some of the people that are tuned in to think about maybe them becoming podcast guests or having a podcast in order to amplify their content marketing effectiveness?   Andrew Kap   Yeah, well, I mean, I think podcasts are a really important thing. And it doesn't matter where it's a small podcast, or big or somewhere in between, because by the way, you might do a podcast tomorrow. And the person's got like, you know, five listeners, but a year from now, they'll have 500,000, but you'll be one of their first episodes. So all those new people coming are gonna go to the beginning, and they'll hear your message. So I think there's a lot of power and leverage and value to podcasts that you may appreciate or realize in the moment, or you may enjoy afterwards. But for me, I think podcasts are important for me specifically because it helps get the message like your podcast right now. This isn't a typical podcast for me, like a typical podcast for me is more of like a, you know, mindset or even a law of attraction theme Podcast, where I'm specifically talking about the book, and I'm specifically giving tips about the book for that audience. But I think this is an awesome podcast, and I want to give value and that attitude of wanting to give value, not only bleeds over in this message, but it bleeds over in those things. I'm actually earnest. It isn't like some act like I want to give value. That's how I live my life. And I believe things come back to me that way. Now, maybe one person in our interview might buy a book or maybe I am completely underestimating the receptivity of your audience to the law of attraction, maybe 200 will buy it for me it's not it's all about putting myself out there and refining my message. And you Andrei might ask me something and I'll give an answer. And it's going to be absolute gold on those laws of attraction podcasts later on. I just haven't realized that yet. But that's my way of saying like Go on podcasts like, not only are they good for the sense that you will have awesome guests like Andre, sharing you with the world. But you basically are having this opportunity to continually refine your message and maybe even discover something about yourself that you didn't realize you might be in a conversation with someone and maybe it'll be like a Cohen podcast, and someone will ask you to do something with your product or service. And it'd be like this brand new insight that you never would have even thought of before that will make you a lot of money. People don't I mean, all the Gary Vee people know because Gary Vee used to talk about all the time, but Instagram wasn't about photos, it was like a million different things, or maybe 10 different things. And they finally like to realize that people are only interested in the photos. So they really push that button. But they wouldn't have known unless they went out there and went on their proverbial podcasts of pushing all those different things and seeing what happens. So yeah, I've probably appeared on 40 podcasts since the summer, which I don't know if people think it's a lot or a little, it's a lot for me, because I'm doing a million things. But um, those bring readers and viewers to me every single day.   Andrei Tiu   Amazing. And thank you as well for the kind words, I really appreciate it. And it's a pleasure having you as a guest also, because it is the same as I, as I mentioned in the beginning, I feel that now we can go a bit forward from just talking marketing. And actually, I'm really excited to get into the law of attraction subject because, well, you discovered it a bit before me. But also, this was a big life-changer for me about 15. Now, kind of 12 years ago, when I discovered it. So that's why I'm excited to have the chance to discuss this with you and hopefully, get more people on the show inspired either to look further into it, get your book and read it, or the people that already know it, get more practical with it. So   Andrew Kap   If I may, Andre, just a really quick before we get into that to talk about the elephant in the room, because I think there are certain people listening that are way on board with it and other people that aren't, and I want this to be a conversation that's worthwhile for everybody. So just to give the people that are not into law of attraction, a quick, maybe paradigm shift here, I just want to give a quick example of how I relate the law of attraction practically, of lifting weights to get muscles. And I know that's an oversimplified thing. But everyone can relate. You lift weights, you get muscles, right? But it begs a very important question. What's the explanation behind those muscles, I'll give you two, we'll see which one's more accurate. explanation. Number one is when you lift weights, and you go to sleep at night, the muscle fairy comes out of nowhere and gives you muscles or explanation to when you're lifting weights, you're putting so much stress on your body that there's actually their muscles are tearing in little different areas from that stress. And then your body responds by healing by filling in those gaps with more muscle fiber. Now, most people are probably like, well, that's a butchered explanation, Andrew, but that second one's probably the answer. But I would say it doesn't matter. What matters is you lift weights, you get muscles, you put an X, you get Y, and you do the law of attraction techniques that I described in my book. And whether you believe in the law of attraction or not, or whether it's your subconscious mind, or whether it's something else, you will get these miraculous results that will just come and they will blow your socks off. And maybe even then you won't believe in the law of attraction, you won't believe what I'm saying is true. I don't care, all I care is that you get a result. So I would suggest that a lot that you don't like the gratitude methods that I describe, they will lead to results that you can't explain. But it doesn't matter whether it's the muscle theory, or it's your body healing itself, what matters is you get a result. So I would ask people that don't take the law of attraction to keep that perspective in mind as we go over any other content in this interview?   Andrei Tiu   Mm-hmm. Super, thank you for explaining that. I think you're right. I think that, you know, there are people that might not necessarily vibrate with this, but with rather more maybe scientific explanations of, you know, like, our reticular activating system or other things that we might be thinking of. Basically, by the way, for you guys that don't know what this is, basically, it's just that mechanism that helps us focus more on the things that we know actually observed things that we have in more freshness in our minds or in our subconscious minds. But I'll pass the mic back to you, Andrew. So tell us a bit about the book. Tell us a bit about the concept. Maybe like a little introduction before we go into the nitty-gritty. Yeah, for sure.    Andrew Kap   Well, I mean, the title like you know, the last law of attraction book you'll ever need to read. One copywriter must have written that but it's a very important bold promise that I have to make sure to maintain because, you know, Amazon reviews are going to be honest about whether they like you or not. And the whole thing is, you know, I've read so many law of attraction books, and I've seen so many videos and everything again, I've been on this journey myself, and I'm no better than anybody else. Hopefully I'm just a little bit better at articulating things. But every law of attraction book worth its salt is going to have an explanation of the law of attraction that's going to make it clear to people Every law of attraction book worth its salt will hopefully have, you know, methods or techniques that people can use. where I want to go in my book is explained, why do people read a book and then put it down? And then rather than using it and implementing it, they just go on to another book? Why do they procrastinate? Why do they hesitate? Why don't they get the results that they want from it? So what I want to do is use the book as in addition to explaining the law of attraction, in addition, to really use a friendly, easy, fun methods, I want to hold a mirror up to people to explain their psychological process that they're going through, so that they can catch themselves in the act and make a real choice to finally instead, do something fun for just five minutes a day and actually get a result rather than having to go on to another book, or another $1,000 program, or another YouTube channel or another, anything else that's wasting their precious time.    Andrei Tiu   Okay, so if we were to put this into a more like a little practical exercise, or practical, actionable discussion, really around the book and the concepts that you promote, what can people look at or into, or do now in maybe the holiday season and see if they have a bit of time off to reflect and maybe to plan for next year? What would you say would be some core starting points for them that they can start to implement whether they believe or not into the law of attraction, so that they can stand more chances of building a nicer year for themselves, no matter, you know, like this comes from within. So either they can attract more things towards them the right things that they want, and to spot the opportunities better, or just, you know, live more fully and content and fulfilled.   Andrew Kap   So the key thing here is, I'm a strategy guy, we have to be strategic in terms of understanding human nature. The real magic and power of this, whether it's the law of attraction, or anything else, and entrepreneurs understand, it's all about consistency. What can you do consistently, every single day, and for me, if it's something is an uphill battle, if it's something you don't enjoy, you're not going to be consistent. So to start with the whole key about like these methods, methods of, you know, gratitude, for example, it's got to be something that you actually enjoy, that you even look forward to, and it doesn't take a lot of time from your day, it's got to be something that it becomes a choice rather than a chore, it becomes something that you get to do not something that you have to do. So just to kind of say that in the beginning, whatever people are going to do to take themselves into the new year, because these new year's resolutions that people often stop for a number of reasons, but one, because the things that they want to do are actually fun. It's all about finding ways of enjoying yourself and building positive habits. So for example, whether you believe in the law of attraction or not, I'm telling you, gratitude will invite so much into your world law of attraction that people understand it's going to reprogram the universe literally to give you more things to be grateful for. And people that don't believe in the law of attraction, understand that you're programming your subconscious mind, which doesn't go on autopilot as a supercomputer. And really help you move things into your life without you even realizing you're doing it, you're going to get that job promotion, and we're talking entrepreneurs. But just as an example, you get that job promotion, because your subconscious mind is making a more attractive cadence to your voice, you're going to be standing more assertively, you're going to come up with more ideas, you're going to impress the boss all because you've programmed your subconscious mind to do this without realizing it. Now, with that said, if I may, Andre, let me teach one of my favourite methods from the book. And people can actually experiment and try this and see how it feels for them. And I call this the time-lapse method. And it's pretty simple to do a gratitude exercise where you're basically going to write down 15, things that you're grateful for. Five of them are from your past, five of them are from your present, and five are things that you want in your future. And the key about this is they are all going to be written out in the present tense. Again, we're programming our subconscious mind or the universe, we're both here, we're writing this out in the present tense, we're going to write all 15 down, and then we're going to jumble up the list. It may be the first things present, and then a future and then the past and who knows what. Now, the really cool thing is you're going to read through each item on this list, and just give yourself maybe 20 to 60 seconds to feel gratitude for this thing. And the awesome thing about this technique and about this process is that two-thirds of that list is real. It's something that's already happened for you or is happening, meaning there is a confidence and a certainty and a power in your gratitude and appreciation that you feel that you just can't manipulate or replicate. It's there. But because again, psychologically we as humans don't downshift when you read those five future things and the present tense, that certainty and confidence and enthusiasm also carries over into your feeling for that they are by inviting it so even if you don't believe in the universe, or don't believe this is gonna work even though try this and you'll be pleasantly surprised. There's something to take five minutes out of your day away from all the stress away from all the marketing concerns away from all the work And all the things that you've got to do, and taking five minutes yourself to do this and just feel good and feel ease in the moment, because studies will show you that gratitude, whether or not it energetically brings more to you. It increases confidence. It reduces stress, it reduces anxiety, it improves sleep, there's so many different things about this. But I would suggest that people might want to try that method for free, then have to pay for it right now. See how they feel. And maybe they'll enjoy it so much that they want to do it again tomorrow as well.    Andrei Tiu   Mm-hmm. I think this links closely to meditation with which I think is becoming a more popular subject across the board. So is this a way of many citations?   Andrew Kap   I believe so, we define meditation in certain ways, like it has to be you sitting in a silent room with your legs crossed, or whatever. And I think meditation is so much more expansive than that. I mean, meditation is just a focus, whether it's a calm, subdued focus, or it's a heightened, intense focus. It's just a focus in some direction, or even a focus on nothingness, depending on your definition of meditation. But it certainly for me, is a meditation that people can follow through, and hopefully an enjoyable one at that also.   Andrei Tiu   And how important is the mind-body alignment? Like, you know, the vibration that you bring into this exercise? Or would you have any directions or things that can help people be successful with this exercise when it comes to them getting into the right vibration, or aligning their hearts with their minds and things around this area?    Andrew Kap   Right. So there's two answers to this question. The first one is my favourite one. And this is also an answer to the question of like, How do I know if I'm doing these methods, right. So first, there's no wrong way of doing this. Even if you only feel a little good, it means you're not feeling bad, it means you've already got a positive momentum, like any kind of just feeling, anything you can do, whether it's this method or another of thinking about what you have, or what you want, or both, while feeling good. That is a tremendous benefit free for you. But I know again, we're speaking to entrepreneurs, we're speaking to motivated people and they're looking for boosts, I would suggest that there are little hacks that you can do to amplify your feeling and appreciation, for example, as you're feeling gratitude, picture a warm, white light extending from your chest or solar plexus or heart out into the world, who you're thinking, are you thinking yourself, your higher self, the universe, anything in particular God, like? picture that white light, just vibrating and emanating? And that will give like, enhanced enhancement of what you feel, but also saying why don't just say I'm grateful for this awesome a partner, maybe say why one or two, or even three or four things about why are grateful for it, because that will also reinforce and enhance the feeling of gratitude and appreciation that you're having in that moment.   Andrei Tiu   Mm-hmm. So we have this exercise. Now. people that say they're planning for you know, that they're making like the resolutions least, and maybe looking at changing there, as you mentioned, changing their jobs, if they are working, you know, in a bigger company, or maybe they are looking at the next thing, their business. So this is a good starting point, exercise and actually attaching emotions to their goals, really. And this can be like a little hack where you even if you don't believe that this is working, at least you get into the mindset where you are sure that some of the things we're working or they are existing at the moment or have happened in the past. So you get your mind in that state where it can't really shift that quickly from something that you know, maybe, you know, it's right, but you don't trust the other things yet. And then you are just, you know, kind of, it's too quick for you to change the vibration of your thoughts. And then you just go through them and then see what happens, right?   Andrew Kap   Yeah. And you can't feel bad and good at the same time. So even if you feel a little good, it means you're not feeling bad, and that carries incredible power. I began to believe energetically but also just you know, just in terms of how you're going about your day, the confidence and enthusiasm with which you approach anything. Whether you're writing a sales letter, you're recording a VSL you're reaching out to potential clients, you're prospecting, like whatever you're doing, there's something to be said about starting off on the right foot and having a better vibrational or emotional tone to what you're doing that's going to carry over into your confidence and choosey as to how you do and then you look back on your day like wow, that this is a good day. This is one way better than the day before this. I'm on board. Let's see what happens tomorrow.   Andrei Tiu   Mm-hmm. Okay, so now because I'm really curious to hear this from you. Obviously, I researched into the book and in terms of interest in the subjects but I'm curious to see. So you know, some people might have already read the secret or other books related to this. Some of them might already know Bob Proctor and He's laws that go around this idea of paradigm-shifting and the law of attraction. What would be your thoughts on why some of the things related to this were not complete? And why is your vision and your book, the last one that somebody might need?   Andrew Kap   Right. So I think those things are complete, I think people's interpretation, understanding and application of them are incomplete. And I actually know why. And this is what I put in the book, which I think really aids and hopefully making, not the last one they'll ever read. But the last one they'll ever need to read, and then they could decide for themselves. But here, here's the key part. And by the way, this is very applicable to just entrepreneurs and what's going on with them. I define that we have like three minds, we've got the conscious mind, and we've got the subconscious mind. And we've got my explanation and my definition of the ego. The ego is right there in the middle, it's way stronger than the conscious mind, which is why there's fear, uncertainty, doubt and things of that nature. But the subconscious mind is stronger than everything. Meaning if you access that you are home free. Now, here's where it gets interesting. The ego, that part in the middle, that part that's stronger, new consciously, it only has one job in this world. And that's to keep you alive, all cares about is that you're alive right now. Which means your money problems right now, your relationship problems right now, your career, your business, even your health problems right now, because it doesn't think that deeply. All the ego knows right now is you are alive. And the last thing the ego wants to do is risk or change the status quo. Because maybe someone out there listening, you want to be rich and famous, but for all the ego knows is if you become famous, you're going to get stalkers. And that's a threat to your survival. For all the eagle noses, when you get a lot of money, you're going to have a distant family coming out of the woodwork trying to take it from you, another threat to your survival, right? So the ego doesn't know for sure whether that new state is going to up the odds of your survival. But it knows you're alive right now. And it doesn't want to mess with it. And that's why people screw up their new year's resolutions. That's why when they try to do something, and they like they talk themselves out of it, or it feels too hard on day number two, or even day number one, it's because the ego, which loves you, by the way, is only looking out for you in a misguided way. It's just trying to keep you stuck in place because it doesn't know what's going to happen. If you improve. It doesn't realize that when you get that house that you've wanted, you're gonna have an even better rate of survival figured out then when you get there, the long and hard way. But anyway, the long-winded way of saying here's these methods, I talked about this gratitude, or scripting or visualization methods, they bypass the ego and go to the subconscious mind. And it doesn't matter what kind of fear or uncertainty or doubt your ego throws in a way, when your subconscious mind is behind the wheel. He'll just knock everything aside like no, we're doing this we're getting it done come hell or high water. And part of which includes, you know, again, dictating or governing certain activities that you're going to do, you're just going to find yourself like, wow, I'm right. After 30 days of meditating about how awesome I am at calling leads, I'm just doing it automatically. I don't have resistance anymore. You don't have resistance, because you access the subconscious mind and slap the ego around saying, Listen, we're doing this whether you like it or not. That's me like that explanation. Those things are why I think my book is the last one because it explains to people, you no longer have to keep looking for the answer. The answer is you. And now you have the confidence and enthusiasm and understanding to use these user-friendly methods and just do it. And then since you enjoy the methods, it doesn't feel like an uphill battle to do them. It's only five minutes out of your day, your probability of actually doing it this time just shot sky high for yourself.   Andrei Tiu   Mm-hmm. Okay, very insightful. So, I was thinking in terms of your journey now as an author, um, how did you get so successful? Like, what was your journey to becoming a best selling author and staying there for so long? You mentioned a lot about the positive reviews and people actually getting results. But behind the scenes, what was going on? How did everything evolve?   Andrew Kap   Right? So again, it is a big thing where I'm, I'm hoping the book lived up to the promise. And it was hopefully high quality because here's the thing. I'm about to tell you how I got a lot of people to go to it. But if your product or service doesn't make its promise, then you're, you're you know, you're straight out of luck. I'll put it that way. So I did two things when I launched the book. One was organic, and one was pay. So what I did for the pay version is because I put the book on Amazon. I didn't do my advertising on YouTube. I didn't do my advertising on Facebook. I didn't do my advertising on Instagram. I use Amazon's advertising platform actually paid so that when people were on Amazon, and they're looking at the secret, mine would be one of the books that came up like if you like this, you might be interested in this cold but I basically put it in front. I put it in front of not people browsing I put in front of people that were bought that were in a mood to get a book like this, that we’re even on a page where they're going to click the Add to Cart button, I put my book in front of them, which by the way, also people that look at the cover. I hope it looks beautiful to you. It looks beautiful to me, obviously, I'm biased, but the really key part is, I didn't say how this book looks as a poster? How's it look really small on the screen? on Amazon? People read the title, Can people spot it? Because you have to think like, is your title? And is the cover? Are these good enough that people are going to notice to even click to begin with to even read those reviews or read the book description? Anyway, I just went into the organic party when I was talking about the payment part, I used Amazon's platform, because what better place to put it right? Mm-hmm. organically what I did was I went on Facebook groups related to law of attraction. And I just added value. And here's the thing we already know, we know how Facebook groups are, you can't promote yourself, you can't say I've got this book, you can't say check out this link. Or you can use a post. So what I did was I posted huge, huge, huge values on it right. And then if people are interested, they can click on my profile. And then they'll see stuff about the book, then they'll see me posting the five-star reviews and giving more information, whatever. But basically, I gave value in a place where my customers were already at. And then they made the decision of whether they wanted to buy the book. And like oh, Andrew, you had to rewrite all these different posts. Will some I wrote from scratch. But some will just repurpose content from the book because, in my opinion, the book was already good with already great insights, why would I not repurpose that, and give that to people for free? Mm-hmm. So those two things, that's all I really did in the beginning to get some things going. And it was a number one new release that week. And it was number one bestseller by the following month. I don't even know how long it took because I wasn't looking every day, I was so busy just trying to get things going. One day I looked within like three weeks later, and it was number one bestseller in that category. I'm like, cool. I wonder how has this been going on a day or a week? I don't even know. But I just kept doing my thing and kept giving value?  Andrei Tiu   Mm-hmm. So on the paid ads side of things. Can we talk about the budgets that he invested or your return on advertising? Spend metrics like these? Yeah.   Andrew Kap   Wow, I don't even have numbers in front of me. I will say this. I'll give, I'll give free advertising. I used a tool called the KDP Rocket at the time. Now it's a publisher rocket. And it just helped me choose better keywords. Like what keywords that I want to put in my, in my advertising life? I will say my A cos. In the first couple weeks, I was actually losing money. I was paying. I was probably Forgive me, I'm going through numbers in my head to try to give you something that's legit Not, not just made up here. Yeah. I mean, I'd say this, I was probably the A cos which you want as low as possible, definitely beneath 100%. Because 100% means that you're paying more than you're making in terms of sales, not, by the way, not even profits, just sales, because Amazon still takes their piece of the A costs in the first month was probably 107 to 120%. And it was navigating, but I didn't care. I just all I wanted was people reading the book, and hopefully loving it and putting reviews because as the reviews got better. And as more buzz around the book came, I relied less on the Amazon advertising more on word of mouth. So, I had a budget where I can lose money on getting people just to see it. Because I made mistakes, I would bid $4 as an example, just for one click on the secret. And that's ridiculous. You know, it should be bidding 60 cents tops, at least at that point in time. But I was like, let me just get people to look at this thing, right? So I don't know if that answered your question. But I was willing to lose a little money on the hope that the product would speak for itself and would get good reviews and would generate word of mouth because you know, everyone's different. This is a book. So maybe yours is, um, maybe you're a landscaper, but what you want is you want to do such a good job in your company, what you're doing, that the customer will refer you, the customer will sing your praises, the customer will buy your books for their family or their friends or start a book club or something like I never expect someone started a book club. I didn't know, I didn't realize what's gonna happen. I noticed like, wow, all these extra copies are like coming in. Like, reliably, someone started a book club and everyone bought the book and they did their own thing on the side. I'm like, cool. So when you get value, your marketing efforts will kind of snowball, and a lot of good things will happen for you on autopilot that you could not have predicted or manipulated yourself.   Andrei Tiu   Mm-hmm. Cool. Yeah, definitely asked to answer the question. So in terms of the paid ads, eventually, they started to I guess you started optimizing better. And then you also, how did you get people to write the reviews? Actually, because I know that this can be a tough one. Like even if you have sales, getting them back to write the review can be a bit tricky. Right?   Andrew Kap   So you said something really important there? And I think this is really important as to how did I get people to do it? And the answer is, I didn't get people to do it. I invited people to do that. And what I mean by that is, again, hopefully, it was a good product. I basically, I invite reviews indirectly. And what I mean by that is, when you're in a, when you get my book, there's free bonuses, when you sign up for the free bonuses, you get emails from me. And obviously, you know, I'll tell about my other products, but I just give the, you know, emails where I'm not selling anything, I'm just giving value on value and value I. And again, this is not an act, it isn't me just trying to seem like I'm giving value. This is my approach. When you are an author and you have a follow-up system that you're giving value on top of the book, it sends the message that you're not just here to make a quick buck and move on in your life, it sends the message that no like, I really want this to be the last book you ever need to read. And the book should be enough, but just in case it's not. I'm gonna keep dumping more and more and more value on you. For me, I hope and believe that alone, a lot of those reviews come from the fact that people see that I'm not a one-trick pony. And I'm not just here to make a quick buck, but I'm actually here for them because I want to see them succeed. Because we all think this sounds so cliche or maybe even, you know pretentious, but the last thing I want to be is a billionaire in a world that's in ruins. Because if you're a billionaire and the world's in ruins, you still can't go to your favourite pizzeria. You still can't go on dates with bars because they're all closed down. You know, you want to lift everyone up around you. So I take this approach of lifting every single reader up around me in any way that I can through my content because that's the real victory. The victory isn't me making a quick buck and then going off to another book and being lost. The victory is in this actually being the last book and I think through my efforts for that it sends a really powerful message that I believe leads the reviews   Andrei Tiu   Very, very good. And I mean, I totally empathize with your answer. And I think it's such a good approach. And I hope more people would have this approach too, to the way that they are thinking about their businesses and about their products. And, yeah, definitely keep up the good work. And thank you, and your approach.   Andrew Kap   So one more thing, Andrei, I'm sorry, I thought of this. Nor is this valuable for them. Sorry to interrupt you. One thing I do, and people on your side of the pond won't notice this, but in the States, because Amazon lets me access it. When someone left again, from the mindset of caring about people and actually wanting people to win from this, when I got reviews, I didn't just like sit there and be all proud of myself and say, cool, actually, I comment and reply to all the reviews. And I didn't believe I didn't realize at the time, I was just being enthusiastic. But someone told me, dude, you realize you're that's a strategy, right? You realize you are inviting more reviews by the fact that people see that you're answering reviews, so they're gonna be more likely to do it. So just an extra piece that came off the top of my head because that's more tactical than philosophical. I didn't realize at the time when I was doing it, but I responded to all the United States reviews. And if Amazon would let me, I would respond to worldwide reviews also, because I think, to have the author care enough to reply to you, set something also. And that might, that might be the difference between someone leaving a quick one sentence or not doing anything at all. So sorry to interrupt you on your thoughts. But that came to mind. I want to share that for your marketing audience.   Andrei Tiu   Very good point. And now looking at you and what you have in store for 2021? What are your plans? What are you? How are you looking to grow your business? grow to grow your YouTube channel?   Andrew Kap   Yeah, so for me, I again, I keep things very simple and very implementable. if that's a word, I'm gonna keep pumping out YouTube content to let the channel grow and basically do a lot of the heavy lifting for me, I'm gonna keep going on as many podcasts as I can, you know, I'm glad doing these but more and more law of attraction ones, again, telling people more about it. And opportunities are finding me where people are asking me to speak at certain summits and things like that. So as those invites keep coming, I'm just gonna keep doing that also. So I'm basically going to keep talking about this. I mean, no one else is going to be an advocate for this book, but mean, so I'm going to be the one that's going to do it. So there's no grand strategy or anything like that. It's just following on the thread, building on the solid foundation, and hopefully serving more people. And that's the mindset that I'm taking with me into the year.   Andrei Tiu   Super. Okay, and now one last point before we go to the wrap-up and the actionable points just to refresh them for everybody that is going to go away and hopefully execute on these actions. But where can people connect with you, if they want to maybe, you know, talk more with you directly, maybe they know about podcasts that you might be interested in joining? Or, really to find out more about books, obviously, we'll have the links in the description of this episode when it comes to, you know, links to the book and to the platforms like your YouTube channel. But what other places are good to connect with you?   Andrew Kap   Yeah, so I keep it pretty simple. Um, it's really the book and the YouTube channel. So I'm not sure how this will forward and out forwards to the US sight here in the US. But the last law of attraction book.com forward to the Amazon, US listing, whether it's paperback or audible or Kindle, but people can just go on their Amazon and type in the last law of attraction book you'll ever need to read. But also my YouTube channel is youtube.com/andrewkap. And of course, that's gotten a bad thing where people can click the email if they wanted to. But for the most part, while I invite people, I'm really trying to give people more access to the content and to me, because it's the content that's really going to serve them and help them. And again, get the Amazon book, check it out if you want. But if you don't want to put out your wallet, the YouTube content is for free. So please check it out. Maybe it'll resonate with you, I try to keep things really versatile with it, you'll see my strange sense of humour on some of the videos and hopefully, more importantly, you'll get a kick out of it and find a reason to use the content for your own advantage.   Andrei Tiu   Super, thanks for that. And now the last thing is to create this sort of wrap action bullet. So we were looking at one's personal branding and how to be more intelligent with your content and positioning one as an authority and then in the nation in the industry. And then looking at this more oriented to the self subject which is applying the law of attraction and concepts of well being and self fulfillments to better the new year. So the personal branding side of things so some of the key things that I think we agreed on we're one of them to make sure you know how you position yourselves and like the value proposition either yours or Your businesses so that you can choose the people that you want to resonate with best. Then focusing on maybe one, two platforms first in order to make sure you master those ones, and you don't go thin over too many of them. So creating content that is fit for these platforms, and then maybe repurposing some of that content. By the way, one thing that I want to ask you is, what do you think about Instagram or Tiktok? Since they are platforms that do promote video.   Andrew Kap   So I haven't intelligently used them very well myself. But my answer is, if you can do it, like if you can put your message in a TikTok video in a way that will get attention, but also get people to find you. Please, by all means, go for it, like any kind of platform that you can use, we'll do it, I just haven't done it very well, myself. And again, my bandwidth, I'd rather just even though Tick Tock might be a huge thing for me, I'd rather just due to YouTube personally, because it resonates with who I am as a person. So there's power behind that.   Andrei Tiu   Mm, super. Okay. And then making sure I think this goes across the two subjects, just be sure to be consistent and to communicate in a genuine way. And to really connect with yourself when you are producing the copy or producing the videos or the content that you put out. And, you know, spread across the channels together with a message. And then going into the sort of future building activities. One thing that would be very important is this exercise. So Andrew, would you like to summarize again, what are the actions that people should take in order to compile the exercise correctly and execute?   Andrew Kap   Sure. Again, it's 15 things that you're grateful for five past five, present five future, write them in the present tense, jumble them up, read them one at a time for then give yourself 20 to 60 seconds or 10 minutes, whatever you want, feeling gratitude for that thing. And, I mean, there's, there's so much to be grateful for just the heart beating in your chest right now has been beating every single second, not only since the moment you've been born, but since the moment before you've been born while you were still in the womb, who would not have gratitude for the heart that's been beating every second for decades, to send blood and nutrients to the rest of their body, which is also serving them. Like it's so easy to be grateful for things if you just think about what you have everyone out there, no matter how hard things are, you have more than you realize. And the more that you focus on that, the more you'll actually have as well.   Andrei Tiu   Mm-hmm. And one other thing that just came to my mind that I think it's so good, from the very beginning of our conversation, I think, for the ones of you that really wanting to do something for a long time, and maybe they just didn't get around doing it, or you have the courage to give themselves permission to, as Andrew was saying, this might be the second next best moment for you to I mean, if you didn't do it so far, this is the next best moment for you to start doing it. And to give yourself permission to write that book, go on that podcast, have that podcast, launch that business, or whatever you want to do, and then just go all-in with confidence. And, you know, let the market decide for you. And to either validate, you probably validate you since this would be something that you're always wanting to do, you're probably good at it. And you just need a strategy to start producing and executing towards it.   Andrew Kap   Yeah, my little piece, one hater not liking you doesn't mean that the market has put a thumbs down on you. So as you get bigger, what you have to expect haters, also, there's going to be some negative feedback no matter what you do. You don't look at one person and make a decision. You look at the market as a whole. And you'd be honest with yourself, don't use one hater, who's just having a bad day behind a keyboard as a reason to quit your dream. Fair.   Andrei Tiu   Super, Andrew, such a big pleasure having you on the show. Thanks so much for the time for the inside for everything really. Wishing you an amazing new year ahead. I know you'll be busy. And I think you're doing a great job. So you're really really keen to see how your journey is gonna unfold. Definitely let's keep in touch for you know, new books that you might be having coming out, or things that we can communicate on for the guys, guys that you that you're attending to if you have any questions or would want us to maybe organize a second episode on some specific things of which we discussed today. Make sure to reach out to us or maybe to Android directly if it's something that you guys can directly work on onto or towards and we'll make that happen. But until next time, Andrew, such a big pleasure again, thank you for being on the show and for being with us and wishing you an amazing year ahead.   Andrew Kap   Thank you so much for having me, Andrei. Wishing you a wonderful year ahead and also quick props to your audience. They're obviously listening to a really good show here. They made a good call. Thanks for being such a great facilitator on this information man, I'm It's been my honour and pleasure to be on the show.   Andrei Tiu   As always as mine. Thank you and thank you for everybody that's been tuning in. See you next year.  

17/12/2020 • 57:31

Today’s episode of The Marketing Innovation Show brings Matt Gillis, the CEO of Clean.io, a company that leads in the prevention of cross-platform malvertising, protecting website publishers and online businesses sites from malicious ads by blocking coupon provider extensions.   The main discussion points of this episode will be the issues that malvertising or malicious advertising brings to performance marketers brands, eCommerce websites, and publishers, as well as how advertisers can increase their budgets, return on investment for 2021, and how to maintain a good customer experience on websites in the upcoming year, by leveraging software like Clean.io.   Connect with Matt: Website: http://Clean.io/ LinkedIn: https://www.linkedin.com/in/gillisusa/ Email at matt@clean.io   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favourite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox _______________   Episode Transcript: Andrei Tiu   Hello, everybody! This is Andrei and you're on The Marketing Innovation Podcast Show. Our special guest for today is Matt Gillis, who is the CEO of Clean.io, a company that leads in the prevention of cross-platform malvertising, protecting website publishers and online businesses from malicious ads, by blocking coupon provider extensions. Today, we'll discuss issues malvertising brings to performance marketers, brands, eCommerce websites, and publishers, as well as how advertisers can increase ROI, as well as maintain a good customer experience on sites in 2021, by leveraging software like Clean.io. And here we have Matt Gillis. Hi, Matt, how are you?    Matt Gillis   Good, good to be on with you and this is truly a global podcast with you on the other side of the planet, right now.   Andrei Tiu   Yes, that's true. A pleasure meeting today, as well. Really exciting for our episode together and for the discussion. We briefly had the chance to quickly catch up now and I think it's going to be a really insightful and really good one. It's the first time on the show where we actually dive deep into these issues that many advertisers face on a daily basis. So really, really, keen to hear your thoughts, your experience, maybe some of the case studies that you were faced with, and how you were able to help these websites and these marketers to make better their marketing results. So let's see, tell us a bit about you. Tell us who you are, where you're from, what's the journey with Clean.io, and what you guys do?   Matt Gillis   Excellent. Well, thanks for having me on. As you mentioned, I'm the CEO of a company called Clean.io. We protect digital engagements and we'll talk a lot about that over this podcast, my journey to this role has been pretty fun and interesting one, I've been in mobile my entire career. So I'm as old as dirt. And I started in this business, back in the early 90s, working for the cell phone operators. So I've had four distinct areas of my career. So I worked for cell phone operators in the early days of the mobile internet, on your cell phone, days when you would download ringtones or play games, or do any of the things that you do other than make phone calls. And then I've gone on this entrepreneurial journey, for about five years, I was a mobile games publisher. So we created games and entertainment content on mobile devices. I then left that and went into the ads business. And so we did ad monetization for publishers. And I did that for probably the better part of eight years at a few different companies where we were a startup and then we were acquired and I closed out that at Verizon media, which is a big telecom company that owns a conglomerate of advertising technology. And one of the biggest challenges I had, when I was responsible for websites and helping them make money is that we had these things called malvertising. You may have experienced it yourself as a consumer. When you're sometimes on your mobile phone, and you're scrolling up and down, and all of a sudden, it kind of redirects to a page and it says congratulations, Andrei, you won an Amazon gift card, or click here to spin the wheel or take this survey and once you complete it, you'll be entered to win something. That's called malvertising. It was one of the banes of my existence in my last role. And when I had left my job at Verizon media and was taking some time off, I ran into a few guys that had started to build this company called Clean Creative, which was the predecessor to Clean.io. And they were headed out to solve this problem of malvertising. And so very curious and obviously had never seen anybody really, truly solve it. And that's how I landed where I am today. And our company has been around for about three years. I've been in the role of CEO here for about two years now. And it's been an amazing journey to see a team and a product kind of build over time. I'm Canadian, so I love hockey sticks. And we've had hockey stick-like growth. And so it's been super cool. And it's really just the start of our journey in protecting websites and user engagements from malicious and untrusted code.   Andrei Tiu   I see. What challenges do you see today? What are some of the most encountered scenarios where somebody will be the victim of malvertising? Maybe depending on industries or depending on the niches, what's the most occurring case for you, guys?   Matt Gillis   Yeah. The one thing that I love to do is to take a step back and remember that we're all consumers. So even though we work in this business and you work in marketing and I work in cybersecurity, we're also consumers. to rely on our mobile devices, we're on them all day, every day. It's the first thing we wake up and look at in the morning and it's the last thing we tune out in the evening. And this challenge related to malvertising‘s been a long-standing issue. You go to many websites, and it's not something that happens all day, every day. And I think the reason behind that is you need to look at the motive and who is actually the person that's behind these malicious campaigns that are destroying user experiences and destroying revenue. You represent a lot of good marketers, and there are tonnes of good marketers on the planet. The reality is: malvertising is really conducted by bad actors who are also advertisers. And they're bad advertisers, they're advertisers that are seeking to engage with users, they've got offers that they're trying to get users to complete. And they're using malicious technologies to really establish those connections. If you think about normal marketers, normal real marketers, they'll buy 1000 ads on a page, and they'll hope to get a half a percent click-through rate and a half percent click-through rate, 5/1000, that would be amazing. Right? Well, malvertisers, because of their sophistication, they have figured out how to buy that same ad, and effectively get 100% click-through rate. So this problem exists because of economics. These folks can figure out how to buy an ad, how to get 100% click-through rate, and how to get that user to land on that page and they can target them very effectively and they can put beautiful looking creatives in front of them and really inspire engagement. Probably not from you or from me, but my mom probably would click on those sort of ads, she would be deceived to click on those sort of things. So in that sense of what is malvertising, what's happening, a lot of it kind of rears its ugly head in these form of malicious redirects, where it takes over the page, takes over the user experience, either drives the user to fill out a survey, give their personally identifiable information, either give their email address, or their phone number, or some sort of information that they want to capture, or usually drive the user to click into the app store in an automated fashion to download an app. So it's usually kind of one of those behaviours and the behaviour of choice really depends on what action the malicious advertiser is trying to engage.   Andrei Tiu   And what control do companies have over limiting this? If they are not using any software, they just have a website, how are they falling victims for this?   Matt Gillis   That's the challenge of the programmatic media ecosystem. I'm sure you're familiar with programmatic, where impressions are bought and sold by algorithms and it's really an open ecosystem. So anybody can go and get a seat on a demand-side platform, and set up campaigns and start to buy ads. And you can buy ads on some of the biggest websites on the planet. If you are a publisher, and you're trying to monetize, you have ad placements set up on your website, and your goal is to bring in the maximum amount of demand, because when you bring in that maximum amount of demand, that creates demand density, which drives the price up, which obviously creates fill rate, and all of the metrics and the KPIs that any website publisher would live by. It's their livelihood. And the programmatic media ecosystem has created this backdoor, where bad actors now have open season to be able to access end-users on some of the biggest websites on the planet. Websites that you would normally have thought back in the olden days, where you would have had to write an insertion order, and you'd be clearly vetted before any ads run and usually, it's big brands that are writing insertion orders. These bad actors now with a dime, can go and get a seat on a demand-side platform and just start buying and inject their code. And usually what these guys do, is they have very sophisticated economics, where it's a game of arbitrage, where they know that if they can buy a certain amount of ads for a certain price, they can usually get a multiple of that number in a return on their investment. There's a tonne of great things that have come from the programmatic ecosystem. Obviously, publishers and end-users that are getting very targeted ads, and that makes the user experience much better. But it has created this window of opportunity for bad actors to really creep in the back door and start to conduct malicious actions.   Andrei Tiu   Okay, so let's say somebody identifies that they are the victim of malicious software like this or malicious actors that damage their users experience on their websites. So you identified this problem, and then you together with the team grew Clean.io so that you can help these guys clean up their platforms. How do you do it? What's the journey? How does the system work? Maybe even start from the general scenario and tell what you do, and then specifically what you guys do, so that we can all have a good understanding of how to best think about protecting ourselves when it comes to malicious software or malicious actors like these ones.   Matt Gillis   Maybe I'll start back where how people used to do it, and how some still do it and how it's ineffective. And that's how we ended up where we are. In the very early stages of folks that tried to prevent these malicious behaviours, what they would do is they would scan creatives in an offline environment, to see if it exhibited malicious behaviour. And by the way, back in the early days, when the bad guys weren't so sophisticated, they would be able to catch that sort of stuff. Well, what happened is, bad actors have figured out how to fingerprint and understand if they're in an offline environment, or they're being scanned, to not exhibit the malicious behaviours. That methodology kind of proved to be an ineffective way to try to solve the problem. The next wave of folks that really have tried to solve this problem, really trying to anchor it around what we would call like URL blacklisting. Basically known malicious URLs, you would put them onto a block list and if a buyer was exhibiting behaviour that is tied to that malicious URL, you would prevent that person from buying that ad, and therefore, obviously, block any hopefully block malicious activity from happening. The bad actors have figured their way around this. Obviously, they can change their URLs every five minutes now. Bad actors can change their URLs and make them unique for every end-user if they wanted to, which makes that approach ineffective. The challenge with URL blacklist means that something bad has to happen and the software provider has to capture that URL to put it on a blacklist. And by the way, if you are trying to automate or become what I would say, probabilistic methodology, what happens is you end up with a tonne of false positives, and then you're actually blocking real revenue. There's a whole bunch of concerns around URL blacklisting, that make it ineffective and make it predisposed to false positives and actually costing real revenue. The solution that we came up with, which I think was obviously very unique, it's behavioural analysis. What we do is we give our partners a single line of JavaScript, they put it at the head of their page and that is the first thing that loads when the page loads. And by the way, everything that we do is on real humans, real devices, real networks. That's the only way to catch bad guys. Marketers that probably listen to your podcast, the fraud that they think about are things like invalid traffic, and bots, and viewability, and all these other things, right? Well, by the time our software is running, all of those technologies have basically run their processes to determine that everything that we're running on is, generally speaking, a real human real device, real network. Bad actors, as you can imagine, they're sophisticated, they wouldn't want to buy bought traffic or invalid traffic, because they're looking for a real user engagement. And what our solution does, is a single line of JavaScript, we're analysing the execution of JavaScript at runtime. When we see an ad get purchased, and then an ad start to render on a website, if that ad starts to do a malicious activity, what we do is we block the malicious activity. We don't block the bad actor from buying the ad, one of the big things that we felt that the only way we were going to be successful with this technology, was that if there was a financial disincentive for the bad actor to do what they're doing. In every other solution prior to us, there was almost a free at-bat. The bad actor could try something, and if it worked great and if they got blocked, it didn't cost them any money. So then they could change their tactics and try something new. With our software, we actually let them buy, that means that they bought an ad, that means that they are committed. That means that that ad renders and the thing that they truly bought, which was the impression and the and the render, they have to pay for that. That actor, because they've paid for that, they are hoping to get ROI. What we do is we block that malicious activity from happening after that ad renders. And because we do that, the user never gets redirected to that malicious page that says congratulations, Andrei, you won an Amazon gift card. So first off we've made sure that the user experience has been preserved, that the user experience is awesome. Because the user never lands on that congratulations, you want an Amazon gift card page, the bad actor doesn't get an opportunity for ROI. And so earlier in the podcast, I said these guys are the most sophisticated performance marketers on the planet. Anyone that's a listener of your podcast, that's a good advertiser, what you're hoping for is ROI. You're hoping that if you buy an ad, you get an engagement. And that engagement turns into either a sale, or a click, or a call, or whatever the metric is that the advertiser is seeking. In this case, because these guys are the most sophisticated performance marketers on the planet if it doesn't turn into an engagement, what do sophisticated performance marketers do, if they get no engagement, they actually change it up, and they block that site, and they no longer buy from that site. If you were a performance marketer, and you were buying media across a whole bunch of sites, and a whole bunch of them were giving you no engagement, you'd actually say: Let's stop buying on those sites, let's start buying on these sites. And what truly our software does, is that the bad actors actually go elsewhere. And that's the secret sauce about what we do and why it works and why we're different than anybody else. We do a 30-day free trial, so any website can come on that has ads, and they put our software on their page for 30 days. And you'll see that during that first 30 days, there's always some malicious activity. There's usually a pulse of malicious activity. Sometimes there are spikes, like this past weekend, which was the weekend of Thanksgiving here in the US and bookended with Black Friday and Cyber Monday. On Sunday, there was an attack. And many folks saw an escalation in threat level on Sunday. But generally speaking, what they'll see is that over time, the longer you have our protection, the less it spikes a malicious activity that you see on sites that are protected by us.   Andrei Tiu   Yeah, because the malicious advertisers would lose money and then they would go to another site. Okay, that makes perfect sense. Super. So let's see. Now we presented to everybody how this thing works. Would somebody know already if they had such ads? Can they fall victim without knowing? How is typically this issue being detected? Is it the customers that complain? Is it somebody randomly discovering it? Are there tests that should be carrying out on a frequent basis to ensure you don't have such advertisers?    Matt Gillis   I would say all of the above. Let's tackle in two areas. If you're an advertiser, you're hoping that the websites that you're buying on have various levels of protection, whether that's invalid traffic or prevention from bots, or hopefully giving a high level of viewability. When one of these things happens, as you know, if you're on a mobile device, and you're on your favourite website, and you're scrolling, there's usually not just one ad on the page. There are multiple ads on the page. If there are four ads on the page, the bad actor isn't buying all four. Right? The bad actor is intent on arbitrage in the site. So they're going to buy probably the lowest cost one that they can, that can create that unique takeover of the device. That means that there are three other advertisers that bought ads on that page, that because that user was hijacked and taken away to another website, those ads are no longer engageable. Because as you know, you can't hit the back button, because the bad guys have disabled the back button, you can hit the close button, you can't get back to where you were very easy. Sometimes you actually have to reboot your phone or actually close your browser down and get back to the page that you're on. And so for advertisers, my gut says that during times of increased malicious behaviour, you would probably see a deterioration in things like your CTR and those sort of KPIs. As a website publisher, there's probably more metrics that you would know. Some of our folks that actually are our customers, when we first launched, we didn't even have a reporting dashboard. Publishers, when we asked them what were the top three things that they wanted us to do, they said: I want effectiveness, effectiveness and effectiveness. A dashboard that gives them you know, a CT scan of what's going on in the website, they've got tonnes of dashboards. They've got Google Analytics, they've got tonnes of places they can go to check out what's happening on their website. And so the first folks that we actually partnered with, what we said to them was: look at your KPIs. When our software is not on your page, when our software is on your page, look at the KPIs that you would actually look at every day. What is your session time? What is your session length, number of ads you serve per unique user? All of those sorts of KPIs that actually power the economics of your website, tell me when those are disrupted. And when those are disrupted, then put our software on your page and watch them recover. So we had folks that had a typical time on site of eight-minute. And that means that a user would spend eight minutes scrolling, three or four stories and reading or consuming photo galleries, or whatever users do on their mobile phones. During that eight-minute period, you would serve an average of 42 ads per session. When these sites were under attack, they would see those KPIs decline, they would see the average time on site go from eight minutes to one minute. They would see a number of ads or per unique user go from 42 to 6. The very sophisticated folks in the ecosystem understood the economic damage that this can do to your website, not to mention the almost irreparable harm of the end-user experience and how destructive that is, right? There's economic harm and end-user experience harm. Economic harm- we can all recover from that. And user experience harm, it's hard to put a price tag on that. That person may never come back to the website. Creating content is very expensive. Driving user traffic to your website is very expensive. If you've done those two really hard things, and you now have that user on your website, preserve that user experience and make sure that that's not disrupted. You asked me how do I know if I have a problem or not? Well, one- we'll give you 30 days, and you can figure it out. We'll show you all the things. And we have a dashboard now. But I think some cases, one-your users are going to tell you. If you have a problem and it's bad, your users are either going to send you emails, they're going to flame you on Twitter, they're going to do whatever they can to let you know that you have a problem. Some folks have traffic that comes through Facebook, Facebook obviously has a great ecosystem where people can type comments, and they'll get comments of the crazy ads that are disrupting your user experience. The second thing is: most people tell me: my CEO is on our website, and he saw this. It usually happens in that way where the CEO is on there and she's surfing around, and she's like: Oh, that's a terrible user experience and then someone gets yelled at. It's either users are yelling at you or your management team is yelling at you and you can't win either way unless you have our software.   Andrei Tiu   Got you. Okay, so this was very insightful in terms of the advertisers. Now, let's go a bit into the extensions and the other side of malicious software that can occur or disrupt the user experience. I know we were discussing it a bit just before we started recording, but I would like to hear your thoughts and your insight into what's out there, and what's bad and why, and how can businesses limit it?   Matt Gillis   Our software runs on about 7 million websites right now. We have senses of the internet level data, we know what's happening out there on big massively global and we know what's happening on the body and tail. So we protect everything in and everything in between. Our core business started out preventing malicious ads originating from malicious ads. In that business line, everything is deterministic. Meaning, we know exactly the place of origin, what the supply-side platform is, where that bad actor bought their ad. We call it a smoking gun. We have a smoking gun on every bad threat that happens in the ecosystem, where our software is. What we started to see was bad actors start to shift their behaviours, not necessarily from buying through programmatic media, but also using what we would call client-side injections to initiate their malicious behaviour. Those client-side injections could happen from a rogue Chrome extension that you've downloaded and you forgot about it and it's sitting on your laptop and all of a sudden, it's been hacked or hijacked, and they're using that as a slave to inject malicious activity through Chrome extensions or whatnot. We started doing a bunch of research around these extensions. And what we started to see, not every one of our partners only monetizes through ads. We've got folks that monetize through ads, we got folks that monetize through eCommerce, in the same sort of site and some sort of environment. And we started seeing these client-side injections happening through these compromised Chrome extensions. When we started to do a whole bunch of more research, what we actually noticed was, there's a whole bunch of Chrome extensions and Safari extensions and Firefox extensions, that one might deem to be "trusted". The end-user really wanted that Chrome extension on their laptop, but the website owner may not want that Chrome extension to be interacting with the user experience on the website. We firmly believe that if you are a website owner, whether you're a publisher, whether you're an eCommerce site, you own your website, you should be able to control everything that happens on your website. You should be able to control the user experience, you should be able to make sure that, things don't happen that impact your revenue, or your brand reputation, or any of that sort of stuff. It's your website, you know, you should have those controls. What's happened is, there's a lot of software out there that actually takes that control away from you. And one of the things that we've noticed, specifically in the eCommerce ecosystem that takes that control away from you, is these extensions that power the automation of discounting. Things like Honey and Wikibuy, they're Chrome extensions, or Safari or Firefox extensions, that sit resident on your laptop or your PC and when you get to the checkout at an eCommerce merchant, up pops a little box, and it says, hey: It's Honey, I'm here, hit OK. And I will try and throw in a whole bunch of promo codes at checkout. And hopefully, I'll save you some money. As an end-user, this is awesome, right? It's kind of rolling the dice, and you may get a 25% off discount, or you may not. But it's kind of fun to watch it do its magic. What this has done to merchants is almost irreparable harm. Merchants have lost control of discounting. Honey and Wikibuy and the various other extensions are now scraping codes up to off the internet. And when you, as a merchant had given a code that you really intended for a single purpose, for a single user to experience. Codes that are designed for first responders. We're in COVID right now, it's December of 2020 when this podcast is being recorded, and many websites have said: if you're a first responder, come to my website, and you'll get 20% off and use that code of first responder-20 or whatever that unique code that they've given. Well, what Honey does is let's just say I am a first responder, and I go in and I've got Honey on my machine and I type in first responder 20 at checkout, I deserve that code. That's great. I should get 20% off. The first thing Honey does is it pops up and says we got more codes, would you like us to try them? When you hit OK, the first thing they do is they scrape that code out and they catalogue it. And they use it for everybody else that comes after me. And so that means that people who aren't first responders are now eligible to get a first responder 20% off discount if that's what the merchant had gone out the door with. What that really does is one: it becomes the wild west of promo codes. Any promo code is now available for everybody. And the worst part is: it's at the highest level. When we're in closed, beta right now, by the time this podcast gets out, there will probably be in general availability. But we've heard horror stories from a tonne of merchants about the damages that Honey and Wikibuy and the various discount codes have done to their business. Many folks buy ads and use exclusive or unique promo codes to try and track where a lead or where a purchase came from. This actually clouds all of that. It actually makes most marketing immeasurable. Because that code that you used for that podcaster or that code that you used for that YouTuber or that code that you use for that Instagram influencer, is now available to everybody. Let's just say you're a vitamins company and you wanted to go and partner with the most famous triathlete on the planet. And you go and partnered with a triathlete who has 50,000 followers on Instagram, which is pretty big. That person put that code in and probably one of their followers actually use that code. That code then got sucked up by Honey. So it got scrapped and put into Honey. And so what they were doing is they were looking at their analytics for their marketing campaigns and they're like: holy Geez, like, we really figured it out. This guy has this many followers, and he generated 400 sales last week. How do we go and repeat this? Well, lo and behold, it was Honey that took the coupon, and now applied it to anybody who came to their site, regardless of whether they were, connected or knew of this influencer. And so it really has destructive tendencies to revenue, because now everybody gets access to that discount. So let's just say it was a 20 or 30% off discount, and your average order was 100 bucks, you've now lost 20 to $30 per sale, you're probably now paying affiliate fees. And you've got to pay fees to these influencers, who've actually "driven the sale" when they truly didn't drive the sale. And then not to mention, you sit here and you go: Oh, my gosh, how do we plan our marketing? What podcast should we buy that are effective? Or what influencer should we partner with that are effective? It really makes it impossible from a measurement perspective for marketers.   Andrei Tiu   That's very bad, actually. Is there a way for the folks out here that are tuned in and maybe they are responsible for eCommerce websites or eCommerce businesses, to audit if their codes are maliciously being used by Honey? Because Honey is popular in the UK. I think most people know about it, I think there is a chance that if you have a medium-sized, at least if not being eCommerce, your users might be using that for your website. So what are some ways to audit and see if they are safe?   Matt Gillis   Well, listen, there's no better way to audit them become a user of each of those services, right? So it's free to download. Download the extensions, and put them on your PC and go to your own website and have a look at what Honey is applying and how it's applying. We said earlier in the podcast, but on the malvertising side, have we launched without a reporting dashboard, right? Most of these marketers have reporting dashboards. They're probably looking at something every day. One merchant that I reached out to, they had a code that was tied doing sponsorship of a basketball team. And that code was only ever spoken about in a very small crawl that ran across the bottom of the screen. And it said: Hey, go and buy get 30% off typing the code magic at checkout. Well, guess what? Guess what their top redeemed code was in the month of July of this year. Of course, it was magic. Now, guess what? That basketball team does not have that many fans. If you've got codes that have taken off if in your gut it feels a little weird, it looks wrong, what you ought to do is to maybe turn some of them off for a day. Now what this merchant did was, they shut that one-off. Well, guess what! When they shut that one-off, that like that was 30%, they had two other codes that were valid, that were 25%. And those then popped up to be the most used codes. And so that will start to give you an understanding. With us, we're in a closed beta right now. We've got about 20 merchants that are using our software and we're giving them reports so that they can understand, we give them analytics so they can see what are the most impacted codes. What are the most prevalent discount engines that are loading on your end-users machines, when they're at the checkout and how is it impacting conversion rates and all that sort of stuff. What I would say is: go to our website, if you're a merchant, and you want more information, and you want to actually go into our trial you can go to blockcouponextensions.com, and that will redirect you to our website and that will take you right to the point where you can actually see more and hear more about what we're doing and, and how we're helping merchants really get control of the website that they own, and also get control the revenue and their discounts. There are very few things out there that can help you grow your revenue without actually growing your sales. And I think we're one of them. The person that checkout, they're probably going to convert and I know there's a whole bunch of folks that abandon carts at checkout and that sort of thing. But think about this analogy: if you're at the grocery store, and you've got your groceries loaded on that conveyor belt. Imagine if there was someone standing beside the checkout that had a mitt full of coupons that were going to hand them to you at checkout. You'd be like, oh, okay, yeah, I guess we'll try all those coupons. And if you save 30%, how great would that be as a shopper? Well, if you're the grocery store, you would not let someone come and stand right beside checkout and start to redeem and destroy your revenue. So I think really, it's about merchants getting control of the user experience on their website and really growing the revenue without actually growing sales.   Andrei Tiu   Yeah, big time. And also, if you think about traditional eCommerce like goods, probably even if it's 5% - 10%, is your cost of acquisition for a marketing effort to think about it that way. Certainly, it's a big-budget saver here. I would actually recommend you guys tuning in that have eCommerce websites to have a look at this and I guess even if you identify one code that has been much easier to use, you probably have saved up for a lot of money.   Matt Gillis   I think you're spot on Andrei. Let's just say it's 20% off. If you have $100 order value and you can prevent a $20 loss of revenue, that effectively is $20 more than you can then go out and spend to drive incremental traffic to your website, incremental purchases. And some of what Honey is doing is that they're stealing attribution for the sales that may have already or would have already happened on your website. You're getting hit with that revenue reduction, and you're paying affiliate fees and whatnot on that transaction. Get control of your website, you'll have $20 more to go out and market and drive real net new incremental users to your website, that's a lot of money for a merchant.   Andrei Tiu   Mm-hmm. Super. That was a very good talk. Most Marketing Leaders on the show and probably also entrepreneurs are looking at sketching their strategy or finalising the strategy for 2021, we are living very different times than previous years, so I think it's very important for everybody to be able to have a plan that they can stick to, at least for the first couple of months, until the world hopefully is going to get back to some sort of normal. So let's see how we can help them best inform their decisions further. So we have discussed some actionable points here already about what they can do to audit what's going on in parts of the business, or the marketing system that maybe they haven't looked into in-depth so far, maybe. So let's see if we were to have a free point checklist or very important things that they can do this weekend, or this end of the week, to maybe improve their performance for 2021. What are your top three advice points?    Matt Gillis   Probably number one, two, and three is what gets measured, gets managed. Measure everything, whether you're a publisher and you're looking for malvertising protection. Measure impacts to revenue and to user experience and all those sorts of things and then solve those problems. And the same thing on the marketer side. What gets measured, gets managed. I would say ask lots of questions. Ask lots of questions of your agency, or your affiliate agency, or anyone that you're working within that transaction flow. Questioning everything, I think you're probably going to get a lot smarter about what is really happening on your website. As we've kind of ventured into this new business for us, we're learning a tonne about the varying sophistication of eCommerce merchants. And we're learning that there are some that are incredibly sophisticated, and they understand everything about what's happening in their user journeys that are on their site, and they know exactly the harm that things like Honey and Wikibuy and whatnot are impacting on their site. And then, I think that there's another class of folks that believe the data. One of the merchants that we spoke to, they were getting ready to make their 2021 plan as they started partnering with us. They actually had sponsored a podcast, they had a code for the product, on the podcast, and that podcast, in their mind, was magically successful. It was driving tonnes of sales and they sat down and they were about to make a very big decision for the rest of their marketing plan for 2021 to take out sponsorships on a whole bunch of podcasts and lo and behold when they actually started questioning the data, and really understanding the whys around the data, that's when they really uncovered that: Oh my gosh, Honey and wiki bi are really the culprits here. This podcast is not that effective of a marketing platform for us. Wishful thinking, as a marketer, you always hope to find that silver bullet. I've been a marketer in my past, you want that one thing that shows that rapid take-off of your product and your sales and you can make repeatable. And I think the challenge that we've seen with merchants that are impacted by Honey and Wikibuy is: the data is somewhat lying to them. The data is somewhat telling them a story that leads them to believe that what they're getting is incremental and you're truly tied to the performance of how well those things perform. And I think it couldn't be further from the truth. So I would just say: what gets measured, gets managed, and ask lots of questions. Doubt everything, challenge everything, because I think that's the only way you're going to truly get to the bottom of what works and what doesn't.   Andrei Tiu   Hmm, super, super good advice. For the people that would like to find out more about you, maybe personally or about the business, obviously, we have the links in the description of this episode, as well. So you guys tuning in, you can go and check out directly Clean.io, maybe sign up for a free trial to audit what's going on on your website. But Matt, if somebody wants to discuss with you personally either for business purposes or to pick your brains on some sort of idea that maybe you can work together on, what's the best platform that they can reach out to you?   Matt Gillis   By all means, I'm an active LinkedIn user. So I think anybody ought to connect with me on LinkedIn, I welcome all those connections. And if you've got opportunities that you want to discuss, you can send me a LinkedIn message on thereafter we've connected. Or you can just send me an email. My email is matt@clean.io. So it's super simple. I would say: love to hear from any and all of your listeners, and if there are ways that we can help, and if you've got a problem, we love big meaty problems. Let us know how we can be helpful. Andrei Tiu  Awesome. Matt, thanks so much for being on the show. So, guys, we hope actually, that you had a good time here and you learned something new. Everybody that we discussed in terms of companies and add ons and everything they are good for maybe the consumers, but for your business, they might not be so good. Trying to be objective here, but have a look because you might be able to increase your bottom line profits and why not, make 2021 the best year that you've had so far. So, Matt, thanks so much again, for all the insight. It was a real pleasure. Let's follow up on the discussion and you guys if you'd like us to cover something in more depth, or you have questions for Matt or for myself, as always, be comfortable getting in touch. We'll have the details for Matt and for Clean.io in the description of this episode, as well. Best of luck with all the planning and all the fun for 2021. And for Christmas, why not? Because it's just around the corner.   Matt Gillis   Right on. Best of luck to you. Maybe we'll come back once we're out of closed beta. As I said, we got 20 merchants that are experiencing the benefits of it right now on the eCommerce side and I expect it to be a very successful product, that I think we're gonna have a lot of great insights to bring to your marketers and talk about, and ways that they can grow their revenue and really own the user experience that users have on their various websites.   Andrei Tiu   Super. Sounds good. I'm really excited. Let's stay tuned and let's stay connected on LinkedIn, as well. Best of luck with everything. Thanks again for being on the show. And until next time, keep rocking it. Have an awesome one.    Matt Gillis   Cheers, Andrei!   Andrei Tiu   Thank you.

10/12/2020 • 44:47

On today’s episode of The Marketing Innovation Podcast Show, we have invited David Jay, Founder, and CEO of Warm Welcome, and a Top 100 Tech Innovator and Influencer. Join Andrei and David on this episode, as they will be discussing best uses for videos in marketing and business communications in 2021, giving us top insights and action-points, ready to be applied to your future communication and business strategy for the upcoming year.   Warm Welcome helps businesses upgrade from boring text to personal video so they can build meaningful relationships that drive real revenue. David has bootstrapped several startups into multi-million ARR. Revenues from Warm Welcome, along with his other four companies, will exceed $6 million in 2020.   Connect with David: Press kit: https://kitcaster.com/david-jay/ Get 3 Free Months of all the Warm Welcome goodness with the code „MARKETIU”: https://www.warmwelcome.com/marketiu Warm Welcome: https://www.warmwelcome.com/ David on Linkedin: https://www.linkedin.com/in/freedavidjay/ Agree: https://www.agree.com/   Connect with Andrei: Marketiu: https://marketiu.com / https://marketiu.ro  Andrei on Linkedin https://www.linkedin.com/in/andreitiu/ Marketiu on Linkedin: https://www.linkedin.com/company/marketiu Marketiu on Twitter: https://twitter.com/marketiuagency Marketiu on Instagram: https://www.instagram.com/marketiuagency/ Email at hello@marketiu.ro   Listen to the episode on your favorite platform: ▶️ Watch the episode on YouTube: https://bit.ly/The-Marketing-Innovation-Show-YouTube ▶️ Apple Podcasts: https://bit.ly/The-Marketing-Innovation-Show ▶️ Podbean: https://bit.ly/The-Marketing-Innovation-Show-Podbean ▶️ Spotify: https://bit.ly/The-Marketing-Innovation-Show-Spotify ▶️ Deezer: https://bit.ly/The-Marketing-Innovation-Show-Deezer ▶️ Stitcher: https://bit.ly/The-Marketing-Innovation-Show-Stitcher ▶️ Castbox: https://bit.ly/The-Marketing-Innovation-Show-Castbox _______________   Episode Transcript: Andrei Tiu   Hello everybody, this is Andrei and you are on The Marketing Innovation Podcast Show. Our special guest for today is David Jay, who is the Founder and CEO behind Warm Welcome, helping businesses operate from boring text to personal video, so they can build more meaningful relationships as well as drive real revenue. David has bootstrapped several startups into multi-million dollar businesses and this year, his five companies will actually exceed $6 million in revenue. So big up for that, David! And David was also recently named the Top 100 Tech Innovator and Influencer. Today we will discuss how to best use video across your marketing and business communications in order to be more effective, as well as starting from your passion, how to get your startup to that $1 million mark. So, David, I am really excited to have you on the show today. How are you? How's everything going?   David Jay   I'm doing great. Andrei, thanks for having me.   Andrei Tiu   No, thank you for being on the show, for joining us. Really exciting time. So where are you tunning in from today?   David Jay   I'm coming in from Bend, Oregon.   Andrei Tiu   Nice. So still morning on your side, right?   David Jay   Yeah, it's morning here. It's a beautiful morning, we've got a little bit of snow on the ground.    Andrei Tiu   Cool. Okay, so I think we're gonna start this morning on a more energy level and dive straight into the subject, because I know many of our listeners here would be keen to find your thoughts also on the content marketing and video side of things, but also into the business scale up and business growth area. Mainly, since we are living through tougher times for some of us. So just to get to know you, really. So if you could please tell us a bit more about you, how you started, and how you grew your first business or businesses?   David Jay   Yeah, so it was back in 2001, I actually dropped out of college. So I've kind of a typical tech Founder story, a college dropout. And at the time, I was really excited and passionate about photography. I had the choice: I could either be considered a college dropout or I could be an artist and I chose to be known as an artist and grew my photography business, which is a great, great part of my life, learning how to run a service business, that really can't scale that much. I think it really prepared me well for starting software companies and getting into businesses that do scale. So from 2000 to 2005, I was doing the service-based business of photography. And in that, I started to build online communities. So this is before Facebook, before Twitter, this is kind of back in MySpace days and online forums. I would start those and get photographers in them. And they would all share their problems, with questions as Hey, how do I start my business? How do I take great photos? How do I deliver them all these typical problems? And through that, and through understanding that there were quite a few common problems for these people, we started to build technology to solve them. And that's how we've grown all of our businesses: create a community, listen, understand their problem, create solutions that solve the problem, and work on the business and scaling it. So that's kind of been it. I've just done that one time after another, with different problems at different points in time-based on what other solutions are out there for industry,  just taken it organically, bootstrapped everything and grown one business out of the other businesses and kept going.   Andrei Tiu   Cool. So what was the first one? What was the first thing that triggered you?   David Jay   So the very first piece of tech that I built, was for photographers. It was a slideshow product, and it came from a wedding that I shot. I shot a wedding for a guy named John Foley, and it was in Santa Barbara where I'm from, and at their wedding reception, I used to put up a slideshow, I download all the photos onto my computer. Editing really quickly, and then take that computer and put it over by the bar at the wedding reception. And as people would come up to the bar to get their drink, they would watch this beautiful slideshow. And the more they drank, the better the pictures got. And they would refer me like crazy. And it was awesome. This is how I grew, through word of mouth. Well, after this wedding, John called me up the next day, I was already shooting for another wedding. And he said: David, that was a beautiful slideshow that you put up, is there any way that you could put that online? And nowadays we think of that as being something normal, everyone has slideshows online everywhere. But back in 2004, it was very difficult. There weren't a million slideshow makers to use. And so I found one, it was pretty janky, I put it online, I sent it to him. And within hours of me sending it to him, he forwarded it on to all of his friends. And it just said, David J, our photographer rocks, I still have the email, a little screenshot of that email today. Because of that one email, where my client said five words about me, I booked five weddings all over the world. Really high dollar weddings. And I realized that it was word of mouth put online, turns into Word of the mouse, right? So it's scalable marketing. And I learned how to tap into other people's networks. And so I looked up this guy: Who's this John Foley guy, whose wedding I shot and who's kind of taught me how to tap into other people's networks. And he was actually the CEO of E-vite. And a few years ago, he started the company Peloton. And so you see how he's done this. Peloton is a billion-dollar business. Today's Evite is huge. And what Evite did is to tap into the client’s network. You have an event, you want to send an online invitation, send that out, bring all your friends and family to our site, and we'll get paid by some advertising on that site. A strategy that we've used for almost all of our companies is: don't just focus on your customer, but create something for your customer that would be beneficial to their customers, this kind of this b2b to C started the market. And by doing that, you turn your business from just a wheel to much bigger steps. You're not having to grind to get every rotation. And that helps to scale up in a healthy way.   Andrei Tiu   Very insightful. So basically, you use them as the word of mouth propagator, in a way. Helping your clients tell nice things about you to their networks, knowing that they are probably high net worth individuals that would have high net worth networks, that would afford, in this case, your professional photographer services, and then just basically scale it out like that.   David Jay   Right. Yeah, so that was for photography. And with tech, it's the same thing. And most tech and software companies, SAS companies, spend so much of their money and so much of their time in sales marketing, right? And they do a lot of Facebook ads or Google ads, and they have these big sales teams, right? That insane venture capital money that usually goes into building a sales team can be really prohibitive from somebody trying to bootstrap or somebody trying to organically grow their business. I was able to take one person and get five clients from that. From those five, got five more each of those, is 25 clients. Same thing with SAS. You can get 50 clients pretty easily if you have even a bad product. But if you can leverage those 50, it will bring you, five people. Now you've got 250. Leverage those 250 and you can see how you can scale it up without having to go out and get venture capital or giveaway a huge part of your company to do it.    Andrei Tiu   So what would be some tactics for doing it? I mean, maybe not so much for the first business, which was the photography business, but more for your future ones. What would you say were some tactics that you used that were crazy successful in this organic growth? I think it's a really important and interesting thing to discuss because most of us look at the paid acquisition channels first. And I think this would be a nice growth hack in a way.   David Jay   Yeah. Yeah, one of the key ones in which Warm Welcome is really built on this foundation, is video testimonials. And it's one of the easiest and funniest sorts of marketing. And the reason why it's really fun is that when you go out and you get these testimonials from people, it feels really good, right? They're reminding you of the value that you added, of the contribution that your product brought them. An example of this is, you go to your clients and ask them: Hey, would you mind if we got together and I recorded a video testimonial of you talking about what it's been like to work together, or what it's been like, for you using our product? And you can do it in person, that's great. Or do it online, do it in Zoom, do it with Warm Welcome. Send them a video and say, click the button and send me a video back. It's super easy to do. And so you make that request. And not everybody's gonna do it. But let's say 10 people do it. Well, these 10 people now, are going to sit down, and they're going to take a second and they're going to think about something nice to say about you. Maybe you can prompt them, or you can give them some ideas or whatever. But when they go and they say that, when they go and they record that video talking about your business, what they have now done is, they've done the hardest part of referring you, which is thinking about what they're going to say. And it's just like a business. The hardest part is getting started. It's the same thing with referrals. It's the same thing with building promoters are evangelists for your business, the hardest part is getting them started, this is a very easy way to get started. When they record that video and they say those words, now you've trained them how to talk about you, how to refer you. And now, when they talk to their friends, all those barriers are broken down, they already know how to do it, they've practised it. Maybe three or four times, some will record once, and record again, and record again. And now they practice three times how to refer you. And they're going to go out in their normal daily life and be much more confident in referring you as a business. So you've now activated word of mouth marketing, which is them going out and doing it on their own and you've captured a digital version of that which you can put online, sharing ads, put on your Facebook page, put on your website, which starts the scalability of that. The word of mouth marketing. So it's a growth hack, it's very simple, very easy, free to do. Again, this is one of the foundations of Warm Welcome: capturing video testimonials, because they're the most powerful form of marketing that we have. And we want to make it really easy for people to capture.   Andrei Tiu   Nice. Okay, so your journey as a business leader started from photography, and then what did you do?   David Jay   Yeah, so from photography, I got in the photo world right as it was transitioning from film to digital. And what happened was, there were a lot of new photographers coming in, and they were all wondering, how do I start my business? And that's when I started to build these online forums. Online forums were really just a way of scaling information. Instead of having 100 people call me every day: how do I shoot this type of photo or how do I start my business? They could just ask me the question online, I'd answer it once and 100, and then 1000, and then 10000 people could read that one answer. And that grew my network. And at that time, a mentor of mine, Tim Sanders, who wrote the book, Love Is the killer app, one of the best business books of all time, in my opinion. He said, your network is your net worth. And we all know that now as we're building networks through Facebook, or Twitter or Instagram, or I think right now, the best way to build it is direct to you, actually, off of the social networks. Because I think we're all seeing how social networks aren't exactly playing fair. Build a direct contact with your network, build that network, own it, because that's your net worth. That's what you're going to be able to leverage, those are the people you're going to be able to ask questions to and say: Hey, what problems are you experiencing in your business? And then they share those problems with you and then you'll be able to go out and create solutions for those problems.   Andrei Tiu   I see, when you say directly to you, do you mean an email list? How do you see building such a community?   David Jay   Definitely, I think there's gonna be a resurgence in email lists, just owning your content, instead of putting your content up and spraying it all over social media, you're going to host it on your website. So people are going to come back to your website to experience your content. They're going to get emails from you, or messages from you. You can create a mobile app quite cheaply nowadays. That's more or less a version of your website. And as you post things to your website, go right into the mobile app and get a notification. You do a post, and it notifies everybody. Well, it's getting cheaper for the everyday person to have that same capability, starting a Kajabi site, or selling your information that way. But you own the network, you control it, you know, when you make a post, those people are going to get that information. Lots of ways and Warm Welcome is one of them, obviously sending videos to people communicate so much better than just sending a text-based email. And transitioning all these things from text to video gives people a huge advantage.    Andrei Tiu   Super. So tell us a bit more about Warm Welcome, now. And also, what's your business infrastructure at the moment? So you run five businesses at once? Obviously, all of them are super successful. What are you doing right? How is every business working with the other? How have you made the system fit into itself?   David Jay   Maybe one thing that I would say I'm doing right and missed many things I'm doing wrong, is that I don't run all these businesses. That was actually one of the things that I had to learn is that I'm actually not very good at running any business. And I don't like running businesses, I hate management, I hate finance. And those are all very necessary things, especially as a business gets bigger. But I noticed as my business has got to a certain point, that I was a detriment to them. Because I'm a startup guy, I'm an innovation guy, I love new stuff. And in an established company, something that needs more finance stability structure systems process, I don't bring that, and I don't like that, I don't operate well in it. I hired a CEO who is more finance minded, and then I went and started new companies. And so that's the model that I have: start things, take them from innovation to market, and then I stay involved until the 1 million arr mark, that's probably as far as I like to go in a company. After that, you need a different set of skills that I just don't enjoy. I'd rather go start something new and go through the pain and the struggle of the startup process and let someone else deal with the pain and the struggle of growing something and scaling it.   Andrei Tiu   Okay, cool. 1 million is not so little. I mean, for most of us, it's a long way to get into 1 million arr. How quickly did you get there? What were the tactics that you use to reach that point because it's a long journey? It's a lot of things that need to happen on the way. So talk us through some stories that you have and some things that you've been challenged by?   David Jay   Yeah, I think that a key thing to point out is that it takes time and sometimes you get lucky and you have the wind at your back. But most of the time, that's not the case and you have to stay around in the market, wait for the wind to come, or just continue to plow through. And that's okay. We often put expectations on things and we talk about product launches. And I think it's a bad analogy because almost never does a product launch. Right? It's more like a seed, we plant a seed, and it remains underground for years, maybe it's growing, you don't even know sometimes. And then, you get to see a little bit of it, and then it grows, and grows, and grows some more. And I think that's more real than a launch, like a rocket launch. We've spent a year building this product, and we put it out in the market, and everyone loved it, and it just took off. Those stories are so rare and it's usually like: they were working on that for 5 - 10 years, and then the market hit boom, it took off. You look at Slack and these other companies. They exploded. Second, again, they were around doing nothing, serving a very tiny little group for years and years before they really launched. And that's what I would say is: patience is really important. It's one of those things that were in the early stage, so let's say 0 - 100,000, or 0 -  500,000, trying a lot of things and getting things to market quickly, helps. And the reason is: because when you take a lot of time and you build something, and you think about it, you have meetings about it, you strategize about it, you think you've done it right. And you stick to that for way too long. And you get this arrogance and pride: this is the right way and you're not flexible, you're not going to adapt once it hits the market. And the fact is, the market doesn't care about your product, they only care about their problem. And when we spend all our time in an office or in our cave, or in our garage, building a product, and not trying to understand what the customers' problem is, we get further and further away from a business. Because the business is in place to solve their problem. It's not like you just build whatever they want. You have a gift, you need to discern, and you need to figure out how that's gonna fit into a product because the market doesn't understand how the product is built. Or they'll just say> I want this, this, this, this, this, this and try to do all that you're gonna die. But listening to them and understanding their problem is something that I think most founders don't do enough of as they're building a product.   Andrei Tiu   Mm-hmm. Okay, so what was the case with Warm Welcome, then? Is this, at the moment, the biggest business that you run?    David Jay   No. It's one of the smaller ones. It's just started. Warm welcome's pretty new. And we built a lot of it, we built the video email side about a year and a half ago, and then show the whole project. And then 2020 hit, pandemic, everyone was obsessed with video. And we went all-in on it. The time's right. The sailboat analogy, where it's like the wind is coming and that's when we built video business cards, video pages, video email signatures, video bubbles for your website, every way that you can personalize your business through video, is what Warm Welcome is being built to do. So it's not just the video emails that has all these other components to it. Warm Welcome is one of those new businesses that is very exciting. Timing is everything. And we're really fortunate to have a world that's searching out video solutions like this and wanting to personalize their business. Everyone's depersonalized, dehumanized. And to build a business that is meant to create that human connection, to communicate in a much better way than text. Look at Facebook, look at Twitter, I think it's obvious to everyone that text is probably the worst way that humans can communicate. It just turns into a war. When you have a video conversation, we can disagree on things, but actually have a civil dialogue. That just doesn't happen with text. Nowadays, everyone reads the text with this negative slant. But when I see you on video, I'm like: Oh, another human, a brother. I can chat with this guy, even if we don't agree on everything. And that's a good thing for society.   Andrei Tiu   Mm-hmm. And before we go into the video side of our discussion, because I'm really looking forward to getting into that and get your thoughts on things, as well. Just to exploit a bit more this area of sustainably growing your business and really being on the right track to this let's say the 1 million marks. Through the perspective of a start-up, what's your strategy to make sure you are going in the right direction with this, and also what's something that maybe somebody else could take away and implement it to their business, to make sure that they are on the right track with theirs?   David Jay   Yeah, well, I think the market dictates what the right track is. But I also want to point out that in business, you don't have to be right in order to win. And this is something that we get obsessed with. What's the right decision, right? When you're starting a company, there are a trillion decisions you're trying to make. If you're obsessed with making the right decision with every single one, all that does is slow you down. The most important thing in the startup stage is to be decisive. And to make decisions quickly, which then gets to the market, the market gives you feedback, and then you can adjust from there. But when we get to focus on making the right decision, you spend too much time in meetings, too much time debating this and that. And it's far better to just make a call, make a decision, move forward, get feedback. You got to be humble and listen to that feedback and realized that that was the wrong decision, then switch it. You have to be flexible, you have to be constantly doing that. That's why I think most companies take years and years and years to really even get any sort of momentum. Most die along with that way because they don't listen, they don't take that feedback. They just keep building what they think is right. And it kills them. If you keep listening to the customer’s problem, and you keep iterating on your product, you keep shipping stuff trying to fit that, not only do you create a better product, but you create evangelists for your product at the same time, because they've been part of the process. So that's been really key. Get your product to market quickly. Whether it's an alpha, whether it's a prototype, alpha, beta, MVP, whatever you want to call it, just get something to market quickly. Get feedback and keep iterating on that. You'll find you create a lot of evangelists along the way. That's the key to getting traction and to getting to 100,000 - 500,000. You're not going to get to that sort of revenue without some early adopters that are really passionate about solving the same problem that you want to solve. Again, don't try to make them passionate about your product. They don't care about your product, make them passionate, and show that you're passionate about solving that same problem that is their problem.   Andrei Tiu   Mm-hmm. Okay, super. So I'm shifting now a bit towards the video side of things, because, as you mentioned, content in general, has been going a lot in this direction lately, not even lately. It's been years now since people have started to use video more. Is just this year that has ramped up everything four or five times from our perspectives. How do you see video integrated into the business, in content marketing? We've already discussed a bit about testimonials. But let's go a bit more into it.   David Jay   Oh my gosh, in every way. We're on a 600-year shift when it comes to video. It was 600 years ago that the printing press came out. And it was at that time everyone got obsessed with the written word because it was maybe the first thing in our world that scaled. And we love things that scale, right? I can write something once and print a million books. For the last 600 years, everything has been geared towards the written word. We have so many different varieties of it, right? We have notebooks, we have books, we have text messages, we have emails, we have Google Docs, we have notepads, post-it notes, we have so many iterations of it because there are a lot of different ways to communicate with the written word. Now, we're seeing that same thing happen with video. If you want to do a live video like this, you can use Zoom or Google meeting, or 50 other solutions. When did some of these first video calling technologies come out? We're talking 20 years ago or more, maybe, and it's just now today, where they're beginning mass adoption. If you look around, you're starting to see all these different iterations of it, whether it's a little video bubble on your website, that's one way to communicate through video, or a video email, or a video business card. All those are iterations of taking the old model and transitioning to the new. We're at the early stages of this because it's a 600-year shift in the way that people communicate. It's not just a new technology that's this year, we're all going to do this. We're shifting everything. People are just not going to communicate the way that they did before. Because video is so much better. If you get a video, and you can see someone's face, you can see their smile, they're waving at you. Think of how much more you communicate through video than you do through an email. When you get a video version of that, is like: Wow, that's cool. I like this guy more, I trust this guy more, I can see his face. He's smiling at me, he's waving like. You get a lot more of the nuance, which there's a lot of power in that and a lot of trusts is built to that. So that's an exciting time to be in the video.   Andrei Tiu   Okay, okay. I might push the limits here a bit, but I just got an idea. You know how Joe Rogan always creates these scenarios and stuff. I think this is an interesting thing that we could fantasize about. Or not even, maybe that's not the word. But let's say that we have a business that currently has a website that is all text and images mostly, maybe some videos about the product or about the team, but not so much video in general. Do you see any future where a business could run, and basically expose itself and sell almost entirely through video? Have a website that communicates mostly through video, their communications are mostly through video apart from these live ones? Have you thought about a scenario like this? I'd be super curious.   David Jay   Absolutely. I think the video is the driver for communication, whether it's communicating with words as humans, or even communicating with content. So an example of communicating through content would be a contractor. We have contractors and developers that use Warm Welcome. And they'll go out to the job site and what they need to communicate back to their client is the progress, a progress update. Every week, here's what we built on your job site, or here's the repairs we did at your house. Well, I think if you got a text email from a contractor that said: We repaired the broken wood on the door, and we did this and we did that, it kind of communicates it, but if they show you a video, you're like: Okay, cool. I trust that that's done. Right? Because you get to see it. If you get a text email, then you come back and say: Yeah, but you painted the door the wrong color. There's a big problem there. The picture says 1000 words while the video says a million words, right? You've got the ability to communicate so much more and so much faster than you would if you were doing the written word. And so there's a lot of implementations of video. And putting that stuff on your website is just so much more engaging and our human minds can capture so much of that. You have to read documents and documents, and documents to get the same amount of information across as a short 10-second video.   Andrei Tiu   Mm-hmm. It's also this other debate of: should we have videos that are very well-edited and polished and everything, or can we just keep it raw and real? Many marketers now agree to the fact that it's better in many cases to keep it more unedited and being real and high quality and bring value with videos in general, as in the case of any other content marketing piece. But what's your take? Do you think that in a context where more and more people have the opportunity and the tools to create high-quality videos that are fairly easy to edit, or do you think many of these will be rawer? Or do you think it would be better to have most of the things more high quality edited and sharp and polished?   David Jay   Yeah, yeah, well, I would say it's not binary, I don't think it's one or the other, I'd say it's both. And, and I think it's great to have both, and I don't think it's one or the other. But the real and raw really lends itself to more content. And we're seeing that people just want more consistent new content, then one perfectly created a video that they see over and over and over and over and over again. If I'm wanting to get to know a company or a person, see if I trust them, or I align with them, I just want more content from them. Trust isn't going to be built by watching the same perfectly produced video 50 times, trust is going to be built by getting to know somebody. It's more through relationship. I think the relationship is the driver, not this perfectly produced brand image. That's why I think this type of video is allowing people to do it. It's allowing them to build a relationship as a human or even humanize their brand or personalize their brand, which is way more powerful than a very perfect, pretty brand or website.   Andrei Tiu   Mm-hmm. As we get a bit closer to the end of the episode, and this is something that we try to do with each of them, would be to try to help them get some take away points that we discuss here and actually apply them into their business so that they can see some tangible results. I think we discussed a lot of very insightful, important, and applicable things so far. What would be the first three-four things that you think could be easily taken away from the video discussion that we had and sort of applying this more personal face to your business, that people can take away and think or even implement straight away into their businesses? David Jay   Depending on the stage your business is in. If you're creating your product, then I would start sending video emails to people who are your potential customer base. If you're creating a product for real estate agents, send video emails to 100 agents a week, because you're still building the product. Once you've refined the product a little more, send 100 a day. But at the beginning, send 100 a week, it's not a big deal, maybe 15 a day. It'll take you probably less than an hour to do that. And send video emails, explain the problem that you're trying to solve, and then ask for feedback on it. Align with them as experts. Say: Hey, you're the expert in this industry, I'd love to learn from you. I'm building this to try and solve problems that I think you have, would you take a look at this? A lot of them would be willing to take a look at it. And as they take a look, they invest in it a little bit more, they give feedback and that gets them aligned with what you're trying to do and they will become your early evangelists.   Andrei Tiu   How should they do these videos? For example, with Warm Welcome, can they create something like this? And if so, what's the form when it gets into a video?   David Jay   With Warm Welcome, you can send a video email, and then we have video playlists. So what that is, is a pre-recorded video that will automatically play after the personal video. So for example, I would click record on my phone or on the computer, say: Hey, Andrei! I'm creating this product and it's meant to solve this problem. And I just love to get your feedback on it. I'm going to show you a little preview, a little screen grab of the different things that it does, and have a look, if you want, you can go create a free account, and you can check it out there, just know that it's in beta, but I'd really value your opinion on this because I hope this is going to help a lot of other people like you. And boom, then you hit the playlist and it plays the other video. You see how you only have to take a few seconds, a personal introduction, explain the problem, and play the playlist, which will show them the product a little bit more. And then right from that video email, they can click reply and send you a video back or an audio message back, or text back, whatever they want. But it starts to build the relationship and it builds the relationship around a problem that you at least hope that they have. It's a very easy way to go out into the market and start getting feedback from your potential customers.    Andrei Tiu   Nice. Okay. And maybe another thing that they can think of?    David Jay   Video testimonials. The first piece of advice was getting feedback as you're building a product. The second would be: if you're already in the market, and you're wanting to generate that word of mouth and word of mouth marketing, go to whatever customers you have. Maybe only have 10, that's fine. You can do a lot with 10 excited people. Look at the religions of the world. Those religions in the world were founded by one person who had this small group of really passionate, loyal followers. They've changed the world. So go to those 10 and say, Hey, would you take just five minutes of your time and click this button and record a video testimonial for me? And you can do this through the video emails. Send them a Warm Welcome video email, they watch it, it's a testimonial request, they can click the button right there, send you a video back. Super easy. And by doing that, you've trained them how to talk about you, you've taken the hardest part out of it, which is getting started and you've created a more scalable marketing piece at the same time, which is their video testimonial.   Andrei Tiu   Cool stuff. Nice. And now, let's talk a bit about you, as we wrap up. What exciting stuff are you planning for the next couple of months? Now, since you have identified opportunities with Warm Welcome, probably many of them linked to the other businesses that you run. Where's your focus at the moment? What are you planning? Any announcements that you feel you could share?   David Jay   With Warm Welcome, we've just added in the four widgets. We started a video e-mail but then we added in the video business card, we added in video email signatures, so that you can put those in every single email that you send. The video pages are another cool one, because that you can just embed them on your website. You were talking about a video-driven website? Well, it's great to have broadcast videos that are communicating a lot on your website. But what the Warm Welcome video allows you to do is make it engaging, where the customer can respond back through that video. And it's not just pushing messages out, it's helping pull people in. That I think is the best sort of marketing. And then, the video bubble. Adding that video bubble to your website, where the minute somebody sees your website, they see you smiling and waving at them. I think is a really, really powerful thing. And what we're going to do now is create more and more of those widgets that are just transitioning Old World types of communication to new world types of communication, which is obviously being done through a video. We have lots of creative things planned. But for the most part, people implementing just those few things, which you can do in a matter of minutes, will definitely help move the needle.   Andrei Tiu   Very cool. You've convinced me about the video widget. Basically, how does it work the one that the customer can reply to you? I had a look on your website, but I just didn't try them yet. So how would it work for the people tuning in as well? Because I think that there might be some more edgy marketeers here that would be keen to see how this would work and maybe try it out. I'm one of them. So basically, you implement this widget, which would contain a video of you talking about one of the services, right?   David Jay   Yeah, you could use it for a service, you could use it for a product, you could use it as a customer service tool.   Andrei Tiu   But how is the interaction going on? Somebody views the video and then how did they send you that video back?   David Jay   It's super easy. All they do is click the button. It asks them, Hey, you wanna record a video? Yep, boom and it pops open their camera, and they can record a video and they send it to you. And so it's asynchronous, it's not live. They record a video, send it to you, you watch it when it's convenient for you. And you can send them a video back, and they can watch it when it's convenient for them. For example, a video about page or a video contact page, on your website. Most contact pages are formed. Which is the worst idea ever, right? When you think about it, you create this website, and you have the sales funnel, and you have all these things that move the customer along, boop, boop, boop, boop, boop, boop, boop. And then, when you've done all the hard work, you put them onto a page the tough form. That just makes them feel like a number. They might think: you did all this work to get me to a form? I'm at a doctor's office, I got fill this out? Nobody wants that, which is not good for the relationship. Why not have that final page be a video saying, Hey, I'm so thankful that we're gonna get the chance to work together. The best thing you can do in sales is to assume the sale. Got them all the way down the line, assume the sale. When they're on your contact page, assume you've already closed them. Talk to them in person from you, about what it's going to be like to work together. Not fill out a form and we'll get back to you when it's convenient for us. No, talk to them, thank them for doing all the work getting to this stage, share how excited you are to work together. And then they can click a button and they can send you a video if they want or they can just say: Hey, contact me back and we'll get working together. That's another example of using this interactive, engaging video to solve a problem that previously was done through text in a really poor way that really didn't help the relationship.   Andrei Tiu Mm-hmm. Yeah, the contact page is the one that I was thinking of, as well. So I will let you know how it goes. I will schedule this for this month to try to test it. I'm really excited.    David Jay   We wanted to handle the entire customer journey. There are other companies that do video emails and that's great. There are other companies that do little video bubbles. At least one that we know of. And that's cool, too. But, if you don't take the entire customer journey and personalize it, and you're strapping all these different tools together to try and do that, it becomes disjointed and disconnected and the customer experience falls off. When you think of the flywheel or the customer journey, you want every touchpoint to be personalized, every touchpoint to be consistent, every touchpoint to be moving the relationship along towards, what everybody wants, which is a solution to that common problems. That's what we think is really important, is having those all within one tool and not using this for video emails and this for a bubble, and this or this. That creates chaos for everybody.   Andrei Tiu   Mm-hmm. Very cool. Very exciting. So, David, a big pleasure having you today on the show. Really enjoyed our chat and found out new things. Got new ideas myself, and I'm sure that people are tuning in as well. Guys, let us know what captured your attention most. And David, if there's somebody here that wants to reach out and connect directly to you, which would be the best way? Is it LinkedIn? Would it via email?   David Jay   Yeah, LinkedIn is great. I'm on LinkedIn, Warm Welcome is there. Or david@warmwelcome.com. Feel free, send me an email, I'd love to chat or send me a video, even better, I'd love to see you and get to know you. Those are all good ways to do that. We'll send over a special code for all your listeners where they can get hooked up and get a few months free of Warm Welcome, they can try out all the features, play around with it.   Andrei Tiu   That's super kind, thank you!   David Jay   And the video business card and the video email signatures, they're free for everybody all the time. So anyone can go now and grab those. And then if you want to try out all the other stuff, then we'll get you that code.   Andrei Tiu   Super, thanks a lot. So, guys, you'll most likely find this in the description of the episode together with David's details, as well as links to his businesses. But until next time, David, really appreciate your insight here, in both areas. I thought equally interesting to both discussions. And I'm sure that everybody tuning in got value from them. Really enjoyed the dynamics of our chat, as well. I'll let you know how we get along with the videos, as well. This is going to be a very nice test. We never did before. Let's keep connected. Maybe do this again early next year. Really excited to hear how things will go for you and the growth that you're gonna see over the next couple of months.   David Jay   Wonderful. Thank you. Thanks, Andrei. I appreciate it and just really excited about what's ahead.   Andrei Tiu   Same here. Thanks a lot. Have a nice one. Speak soon. 

03/12/2020 • 51:56