Listen to The Contact Center Gurus podcast

Stop Buying Chatbots, Start Deploying AI Agents	The Contact Center Gurus	36:13
Why the Simplest Contact Center in the Room Keeps Winning	The Contact Center Gurus	34:09
AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions	The Contact Center Gurus	63:45
From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work	The Contact Center Gurus	46:32
Modern Knowledge Management: Unlocking Real CX Results	The Contact Center Gurus	35:20
Automation and AI in Support: Keeping the Human Touch	The Contact Center Gurus	30:33
The Analytics Advantage: Why the Right QA Solution Defines Your CX Success	The Contact Center Gurus	26:03
AI, Humans & the Future of CX 🚀	The Contact Center Gurus	39:07
The AI Secrets Most Companies Don’t Know (Yet)	The Contact Center Gurus	42:25
Future of Knowledge Management \| Martin Hobratschk	The Contact Center Gurus	27:47
Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience	The Contact Center Gurus	37:00
Customer Success Myth Buster – Separating Fake News from Reality	The Contact Center Gurus	28:41
How Do You Fix a Fast Moving Train	The Contact Center Gurus	52:21
Innovations Driving The Contact Center	The Contact Center Gurus	42:59
Cultural and Employee Engagement	The Contact Center Gurus	27:54
The Great Resignation: How we can leverage AI & Gig Workers	The Contact Center Gurus	40:27
Ready or Not, Here Comes The Cloud	The Contact Center Gurus	52:57
Why You Should Stop Shopping for AI	The Contact Center Gurus	34:30
Mentorship: Understanding and developing the next generation of Customer Success Leaders	The Contact Center Gurus	23:53
Reducing Turnaround Time To Train Agents With MicroLearning	The Contact Center Gurus	29:43
Why Customer Support is No Longer the Red-Headed Stepchild	The Contact Center Gurus	28:11
AI Adoption Study	The Contact Center Gurus	37:45
Work From Home - The New Office	The Contact Center Gurus	30:00
Why Contact Center Tech won't save you from Needing Salespeople on the Phones	The Contact Center Gurus	48:56
Why 79% of Your Team Managers are Poor Coaches and What to Do About It	The Contact Center Gurus	38:45
How is AI-Powered Speech Analytics transforming Contact Center Performance	The Contact Center Gurus	49:43
Customer Support Sucks....But Does It Have To?	The Contact Center Gurus	39:15
Artificial Friction & Empathy	The Contact Center Gurus	53:21
Intro to Artificial Intelligence in the Contact Center	The Contact Center Gurus	55:28
Lean Techniques in the Contact Center	The Contact Center Gurus	25:42
Engaging Contract to Hire Staff in a Tough Contact Center Labor Market	The Contact Center Gurus	36:04

Stop Buying Chatbots, Start Deploying AI Agents

The Contact Center Gurus

36:13

Why the Simplest Contact Center in the Room Keeps Winning

The Contact Center Gurus

34:09

AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions

The Contact Center Gurus

63:45

From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work

The Contact Center Gurus

46:32