Escuchar el podcast Get Out of Wrap - Contact Centre Chat

#258 Introducing a new contact centre podcast - 'ASA - Average Speed of Answer' by Barry Cooper	Get Out of Wrap - Contact Centre Chat	32:26
#257 - Lisa Dolan - Happy employees = Better business	Get Out of Wrap - Contact Centre Chat	50:07
#256 - Is Voice dying ? the data says not. ft. Steve Morrell of Contact Babel	Get Out of Wrap - Contact Centre Chat	53:59
#255 - Boost are in & Team Leaders are centre stage !	Get Out of Wrap - Contact Centre Chat	47:49
#254 - National Coach of the Year - Lee Houghton	Get Out of Wrap - Contact Centre Chat	49:41
#253 - What do agents think about working in the Contact Centre Industry ?	Get Out of Wrap - Contact Centre Chat	43:29
#252 - GOOW TV with Kathryn Simons-Porter - Building Strategy for Human-Centred CX	Get Out of Wrap - Contact Centre Chat	57:55
#251 - Shameem Smillie - From the Army to Amazon: Leadership, Representation, and the Power of Doing the Work	Get Out of Wrap - Contact Centre Chat	52:30
#250 - Action Aid, Women’s Rights & Real Change	Get Out of Wrap - Contact Centre Chat	30:33
#249 - Friends, Flags & Faith with Sham Aziz	Get Out of Wrap - Contact Centre Chat	45:48
#248 - CX Today interview by Rob Wilkinson	Get Out of Wrap - Contact Centre Chat	32:41
#247 - The Get Out of Wrap TV Christmas Special	Get Out of Wrap - Contact Centre Chat	38:09
#246 - Cally Heads of Betr Outsourcing	Get Out of Wrap - Contact Centre Chat	46:10
#245 - Ed Creasey of Calabrio on Voice of the Agent Research 2025	Get Out of Wrap - Contact Centre Chat	49:20
#244 – Chatting to the Agents at SSCL Sopra Steria	Get Out of Wrap - Contact Centre Chat	69:58
#243 - Dan Schlenzig - Head of CX Sales at Cisco	Get Out of Wrap - Contact Centre Chat	36:36
#242 - Sam Sanford - Writer & Performer of 'I Love my Job*'	Get Out of Wrap - Contact Centre Chat	53:37
#241 - Lewis Parkin of Alvaria	Get Out of Wrap - Contact Centre Chat	34:04
#240 - Garry Beattie, Head of Sales at Betr Outsourcing	Get Out of Wrap - Contact Centre Chat	47:41
#239 - Danny Wareham - author of Constellations	Get Out of Wrap - Contact Centre Chat	45:59
#238 - Olly Hobson - a young business owner making a mark !	Get Out of Wrap - Contact Centre Chat	26:13
#237 – Phil Jude of Alvaria on Proactive Customer Contact	Get Out of Wrap - Contact Centre Chat	42:09
#236 - Get Out of Wrap TV - 23rd September	Get Out of Wrap - Contact Centre Chat	35:46
#235 - the legend that is Chris Rainsforth is back	Get Out of Wrap - Contact Centre Chat	46:55
#234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva	Get Out of Wrap - Contact Centre Chat	37:48
#233 - Get Out of Wrap TV - ep.105	Get Out of Wrap - Contact Centre Chat	32:16
#232 - Get Out of Wrap TV - Episode 104	Get Out of Wrap - Contact Centre Chat	31:24
#231 - Kevin McGachy of Sabio on Agentic AI	Get Out of Wrap - Contact Centre Chat	40:50
#230 The 102nd episode of GOOW TV	Get Out of Wrap - Contact Centre Chat	34:37
#229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders	Get Out of Wrap - Contact Centre Chat	28:15
#228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit	Get Out of Wrap - Contact Centre Chat	25:54
#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX	Get Out of Wrap - Contact Centre Chat	38:18
#226 - The 100th episode of GOOW TV	Get Out of Wrap - Contact Centre Chat	43:24
#225 - The People Puzzle with Lee Houghton	Get Out of Wrap - Contact Centre Chat	47:16
#224 - GOOW TV - Is Customer Service Dead ?	Get Out of Wrap - Contact Centre Chat	33:43
#223 Dan Luik of Currys introduced by Steve Powell of Alvaria	Get Out of Wrap - Contact Centre Chat	50:46
#222 - James Connors of Quetzel	Get Out of Wrap - Contact Centre Chat	45:19
#221 - Get Out of Wrap TV - What areas of our contact centres will undergo the most change in the next five years?	Get Out of Wrap - Contact Centre Chat	40:49
#220 - Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres	Get Out of Wrap - Contact Centre Chat	33:16
#219 Clare Muscutt of Women in CX	Get Out of Wrap - Contact Centre Chat	51:19

#258 Introducing a new contact centre podcast - 'ASA - Average Speed of Answer' by Barry Cooper

Get Out of Wrap - Contact Centre Chat

32:26

#257 - Lisa Dolan - Happy employees = Better business

Get Out of Wrap - Contact Centre Chat

50:07

#256 - Is Voice dying ? the data says not. ft. Steve Morrell of Contact Babel

Get Out of Wrap - Contact Centre Chat

53:59

#255 - Boost are in & Team Leaders are centre stage !

Get Out of Wrap - Contact Centre Chat

47:49