Fixed Ops Focus
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23 h 37 min
Episode 100 - 100 Episodes Later… We're Still Fixing the Car Business!
Fixed Ops Focus
21:21
Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't
Fixed Ops Focus
21:52
Episode 99 - My Uber Driver's Story Made Me Rethink Everything
Fixed Ops Focus
22:43
Episode 98 - Can Triage Solve the Technician Shortage?
Fixed Ops Focus
20:14
Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business
Fixed Ops Focus
44:35
Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries
Fixed Ops Focus
44:48
Episode 94 - Stop Managing Your Service Department by Email
Fixed Ops Focus
25:19
Episode 93 - AI Is Coming to Your Dealership — Here’s What Actually Matters
Fixed Ops Focus
22:23
Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria
Fixed Ops Focus
33:20
Episode 91 - Whatever Happened to GREAT Customer Service?
Fixed Ops Focus
20:33
Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto
Fixed Ops Focus
43:07
Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why
Fixed Ops Focus
22:04
Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call
Fixed Ops Focus
21:24
Episode 86 - Stop Doing Annual Employee Reviews — They Don’t Work
Fixed Ops Focus
23:34
Episode 85 - Want Customers for Life? Give Them a Warranty for Life
Fixed Ops Focus
21:45
Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off
Fixed Ops Focus
59:19
Episode 83 - Why Are We So Afraid to Ask for the Sale?
Fixed Ops Focus
23:17
Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Fixed Ops Focus
20:45
Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service
Fixed Ops Focus
59:27
Episode 80 - We Learned the Car Business the Hard Way
Fixed Ops Focus
19:44
Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention
Fixed Ops Focus
33:51
Episode 78 - Why Your Dealership Departments Can't Work Together
Fixed Ops Focus
57:56
Episode 77 - Why Used Cars and Service Are Always Fighting
Fixed Ops Focus
29:21
Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem
Fixed Ops Focus
30:03
Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse
Fixed Ops Focus
61:05
Episode 74 - If You Don't Care You're in the Wrong Business
Fixed Ops Focus
30:29
Episode 72 - STOP Wasting Money on Training
Fixed Ops Focus
58:17
Episode 71 - Interview with Joshua Taylor
Fixed Ops Focus
37:06
Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone)
Fixed Ops Focus
28:09
Episode 69 - The Future of Parts Departments
Fixed Ops Focus
60:34
Episode 67 -Inside the Parts Department with Jon Rondolone
Fixed Ops Focus
59:38
Episode 66 - Every Dealership Says They Care Until THIS Happens
Fixed Ops Focus
31:30
Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65
Fixed Ops Focus
31:32
Episode 64 - Steve & Dave Take On Vermont - ft. Michael Wright
Fixed Ops Focus
57:01
Episode 63 - The Breakeven Mistake Costing Dealerships Millions
Fixed Ops Focus
29:08
Episode 62 - The Repair Order Trick Every Top Advisor Uses Pt 2
Fixed Ops Focus
31:34
Episode 61 - The Repair Order Trick Every Top Advisor Uses
Fixed Ops Focus
32:46
Episode 60 - Your New Hire Is Already Failing... Here's Why
Fixed Ops Focus
33:50
Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools
Fixed Ops Focus
57:09
Episode 58 - Your Employees Aren't Failing. Your Coaching Is
Fixed Ops Focus
34:48
