Hallgasd meg ezt a podcastot: CX Files

PANEL: In Face of Stagnating Favorability Ratings, What’s Next for South African Offshore CX?	CX Files	40:21
Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut?	CX Files	35:42
Mythbusting AI In CX - The Truths No One Tells You	CX Files	42:51
Owen Campbell - Kura - How BPOs Can Work With Regulated Industries	CX Files	24:57
David Neale - GBPO Solutions - Building Trust In BPO Sales Claims	CX Files	32:06
CXOutsourcers 2025 - Feedback From Munich Delegates	CX Files	30:25
Mark Zucker - MCVO Talent - Four Weddings And A BPO	CX Files	25:31
Martin Hill-Wilson - Brainfood Training - Beyond The Hype... How Is AI Really Changing CX?	CX Files	44:04
Michael Aronowitz - VXI - The Reality Of Creating A Profit Center With Your CX Team	CX Files	26:31
Jonas Berggren - The CX (R)evolution Book	CX Files	22:08
Amas Tenumah - Amas Talks - The Worst Job in Corporate America Is in a Call Center	CX Files	36:27
Phil Kitchen - Customer Contact Panel - Jamaica Is Moving Beyond The Nearshore	CX Files	25:34
Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!	CX Files	25:46
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?	CX Files	42:40
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners	CX Files	35:39
CCW Berlin 2025 Feedback - with Raya CX and CXHero	CX Files	32:09
What Is Wrong With LinkedIn?	CX Files	20:55
IWD 2025 - Women In CX In 2025	CX Files	34:57
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX	CX Files	13:22
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities	CX Files	31:38
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX	CX Files	52:46
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?	CX Files	38:28
Phil Fersht - HFS Research - Innovation In CX From AI To AGI	CX Files	35:20
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!	CX Files	26:53
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?	CX Files	28:56
BONUS: CX In 2025 Discussion	CX Files	40:48
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico	CX Files	31:06
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing	CX Files	28:58
Mark Lowe - Managing Risk and Security in CX	CX Files	37:41
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore	CX Files	34:11
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?	CX Files	29:48
Ted Nardin - Teleperformance - How CX Can Add Value And Create Success	CX Files	22:08
John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦	CX Files	20:47
Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX	CX Files	27:43
EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?	CX Files	21:45
Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services	CX Files	31:00
Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!	CX Files	13:10
Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics	CX Files	27:30
Peter Ryan - When will we see Philippines BPO 2.0?	CX Files	12:50
Isobel Rogers & Karen Howard - The Launch Of The CX Alliance	CX Files	24:51

PANEL: In Face of Stagnating Favorability Ratings, What’s Next for South African Offshore CX?

CX Files

40:21

Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut?

CX Files

35:42

Mythbusting AI In CX - The Truths No One Tells You

CX Files

42:51

Owen Campbell - Kura - How BPOs Can Work With Regulated Industries

CX Files

24:57