The Delighted Customers Podcast with Mark Slatin
Durata totale:
22 h 25 min
#133 Future of Agentic AI: Transforming Customer Journeys
The Delighted Customers Podcast with Mark Slatin
29:27
#132 David vs. Goliath: Competing with the Big Banks on Customer Experience
The Delighted Customers Podcast with Mark Slatin
30:28
#131 Humanity at Scale: Bruce Temkin’s Vision for the Future of Leadership
The Delighted Customers Podcast with Mark Slatin
38:34
#130 The Power of Referrals: A Classic Episode Revisited
The Delighted Customers Podcast with Mark Slatin
26:56
#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class
The Delighted Customers Podcast with Mark Slatin
15:01
#128 Navigating the Power Core: A Strategic Approach to Customer Experience
The Delighted Customers Podcast with Mark Slatin
24:03
#127 Balancing AI and Human Interactions
The Delighted Customers Podcast with Mark Slatin
32:54
#126 Conquer Churn with Journey Mapping: Strategies for Customer Retention
The Delighted Customers Podcast with Mark Slatin
35:20
#125 Inside LinkedIn: Designing Value for Members and Customers
The Delighted Customers Podcast with Mark Slatin
42:23
#124 The Secret Ingredient to Customer Delight
The Delighted Customers Podcast with Mark Slatin
35:06
#123 Stuck? Unlock Trust to Get Approval!
The Delighted Customers Podcast with Mark Slatin
31:59
#122 Support, Don't Solve: Empowering Leaders to Create Authentic Spaces
The Delighted Customers Podcast with Mark Slatin
45:30
#121 Achieving Value Realization with a CX Toolkit
The Delighted Customers Podcast with Mark Slatin
35:20
#121 Understanding Customer Value
The Delighted Customers Podcast with Mark Slatin
42:14
#120 Strategies for Integrating AI in CXM from a Marketing Legend
The Delighted Customers Podcast with Mark Slatin
44:10
#119 The Impact of Partnerships on Customer Experience
The Delighted Customers Podcast with Mark Slatin
27:55
#118 Innovative AI Solutions for CX with Marbue Brown
The Delighted Customers Podcast with Mark Slatin
35:54
# 117 From Harvard to CX Excellence: Lessons from the Classroom
The Delighted Customers Podcast with Mark Slatin
27:15
#116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD
The Delighted Customers Podcast with Mark Slatin
37:47
#115 From Speedometers to Engines: Transforming CX with Tom DeVries
The Delighted Customers Podcast with Mark Slatin
30:35
#114 Mastering Change by Building Stakeholder Relationships
The Delighted Customers Podcast with Mark Slatin
36:23
#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies
The Delighted Customers Podcast with Mark Slatin
32:44
#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP
The Delighted Customers Podcast with Mark Slatin
26:17
#111 Lessons from the "FIGS Love" Initiative and Beyond
The Delighted Customers Podcast with Mark Slatin
36:11
#110 Why Your Survey Scores May Be Misleading
The Delighted Customers Podcast with Mark Slatin
32:18
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
The Delighted Customers Podcast with Mark Slatin
28:49
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
The Delighted Customers Podcast with Mark Slatin
39:18
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
The Delighted Customers Podcast with Mark Slatin
29:19
#106: Avoiding the Metric-Centric Trap
The Delighted Customers Podcast with Mark Slatin
27:18
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
The Delighted Customers Podcast with Mark Slatin
36:04
#104: Common Barriers to CX Success and How to Overcome Them
The Delighted Customers Podcast with Mark Slatin
28:04
#103: Using Data Visualization to Get Executive Buy-In
The Delighted Customers Podcast with Mark Slatin
29:45
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
The Delighted Customers Podcast with Mark Slatin
47:20
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
The Delighted Customers Podcast with Mark Slatin
23:56
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
The Delighted Customers Podcast with Mark Slatin
38:33
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
The Delighted Customers Podcast with Mark Slatin
37:31
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
The Delighted Customers Podcast with Mark Slatin
41:24
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
The Delighted Customers Podcast with Mark Slatin
29:39
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
The Delighted Customers Podcast with Mark Slatin
38:33
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
The Delighted Customers Podcast with Mark Slatin
37:02
