Advice from a Call Center Geek!ポッドキャストを聴こう

Inside Expivia Digital and the State of Contact Center Technology	Advice from a Call Center Geek!	13:29
Keep Call Centers In America Act- The Truth	Advice from a Call Center Geek!	15:22
Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions	Advice from a Call Center Geek!	15:01
Listen to This Before You Build or Buy an AI Auto QA Platform	Advice from a Call Center Geek!	26:30
2025 Geek Gauge CCaaS Rankings!	Advice from a Call Center Geek!	18:28
What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP	Advice from a Call Center Geek!	23:27
The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center	Advice from a Call Center Geek!	25:14
Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers	Advice from a Call Center Geek!	20:04
Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold	Advice from a Call Center Geek!	24:46
Beyond Words: Measuring AI Empathy Through Impact	Advice from a Call Center Geek!	18:32
Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan	Advice from a Call Center Geek!	33:16
2025 Predictions for CX and the Contact Center Industry	Advice from a Call Center Geek!	26:33
The Future of Contact Center Outsourcing: What to Expect in 2025	Advice from a Call Center Geek!	21:33
The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025	Advice from a Call Center Geek!	31:43
Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook	Advice from a Call Center Geek!	17:00
𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀	Advice from a Call Center Geek!	27:53
Unmasking False Hustle: Revolutionizing Customer Experience	Advice from a Call Center Geek!	30:11
Calming Irate Customer Interactions: 5 Proven Techniques	Advice from a Call Center Geek!	24:47
What Technology does a World Class 2024 Contact Center Have?	Advice from a Call Center Geek!	24:20
Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All	Advice from a Call Center Geek!	29:04
Everything We Learned from Starting An AI CX Company - OttoQa	Advice from a Call Center Geek!	20:20
Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms	Advice from a Call Center Geek!	25:32
How You Can QA Contact Center Calls Using ChatGPT (Desktop)	Advice from a Call Center Geek!	16:08
Exposed: The Unvarnished Truth About AI Deployment in Contact Centers	Advice from a Call Center Geek!	22:45
Will Auto QA Platforms End the Era of Traditional CX Analytics?	Advice from a Call Center Geek!	19:26
Tips to Disrupt your Service Desk with Technology and Tactics	Advice from a Call Center Geek!	47:54
Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies	Advice from a Call Center Geek!	32:07
Creating an AI Roadmap for Your Contact Center from the Ground Up!	Advice from a Call Center Geek!	46:44
2024 CX, AI, and Contact Center Predictions	Advice from a Call Center Geek!	29:37
Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers	Advice from a Call Center Geek!	16:23
AI Tools in CX: The Truth about ROI	Advice from a Call Center Geek!	23:19
Navigating the Technology Maze for Small Contact Centers: A Practical Guide	Advice from a Call Center Geek!	25:03
Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management	Advice from a Call Center Geek!	20:44
Best CcaaS Providers 2023-2024!	Advice from a Call Center Geek!	23:14
The AI Transformation: A New Era for Business Process Outsourcing	Advice from a Call Center Geek!	36:31
Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First	Advice from a Call Center Geek!	47:35
"The Room Where it Happened" Special Episode!- Navigating the Future of Customer Service	Advice from a Call Center Geek!	41:43
Rethinking Contact Center Outsourcing (BPO) in the Age of AI	Advice from a Call Center Geek!	32:33
A Deep Dive into the World of AI & Human Interaction with Deepdesk CEO Robbert Dijkstra	Advice from a Call Center Geek!	37:59
The Power Merge: Analyzing Nice's Game-Changing Purchase of LiveVox	Advice from a Call Center Geek!	05:55

Inside Expivia Digital and the State of Contact Center Technology

Advice from a Call Center Geek!

13:29

Keep Call Centers In America Act- The Truth

Advice from a Call Center Geek!

15:22

Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions

Advice from a Call Center Geek!

15:01

Listen to This Before You Build or Buy an AI Auto QA Platform

Advice from a Call Center Geek!

26:30