Escucha el podcast SimpleBiz360™ Podcast

Is your company processing and returning all customer voice mails? OMOQ #73	SimpleBiz360™ Podcast	00:55
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72	SimpleBiz360™ Podcast	00:59
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71	SimpleBiz360™ Podcast	00:56
Do you still provide quality service even after you got paid for the job? OMOQ #70	SimpleBiz360™ Podcast	00:59
Is it time for your organization to purge some stinkin thinkin? OMOQ #69	SimpleBiz360™ Podcast	00:53
How do brevity and simplicity fit into your service deliverables? OMOQ #68	SimpleBiz360™ Podcast	00:57
Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67	SimpleBiz360™ Podcast	00:55
Does your company reprimand failure, or reward it? OMOQ #66	SimpleBiz360™ Podcast	00:59
What would your day be like if you managed tasks by touching things only onetime? OMOQ #65	SimpleBiz360™ Podcast	00:56
Does your company deliberately initiate customer greetings? OMOQ #64	SimpleBiz360™ Podcast	00:55
Are you actively noticing any potential business improvements from everyday life? OMOQ #63	SimpleBiz360™ Podcast	00:52
What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62	SimpleBiz360™ Podcast	00:48
Is your company merely taking orders, or creating experiences? #61	SimpleBiz360™ Podcast	00:53
Does your company have a mindset to routinely update customers? #60	SimpleBiz360™ Podcast	00:54
What value does your company place on providing customers user-friendly information? OMOQ #59	SimpleBiz360™ Podcast	00:57
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58	SimpleBiz360™ Podcast	00:59
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57	SimpleBiz360™ Podcast	00:59
How many times do you catch yourself finishing customer sentences? OMOQ #56	SimpleBiz360™ Podcast	00:55
Has over-talking become a habit in your business conversations? OMOQ #55	SimpleBiz360™ Podcast	00:58
Is your important business correspondence beginning to resemble casual text messages? OMOQ #54	SimpleBiz360™ Podcast	00:52
Do you abuse the implementation of verbal auto-correction? OMOQ #53	SimpleBiz360™ Podcast	00:57
What is the anticipated cost of creating unhappy customers? OMOQ #52	SimpleBiz360™ Podcast	00:55
How are you demonstrating authenticity during customer interactions? OMOQ #51	SimpleBiz360™ Podcast	00:51
Is your company guilty of telling customers what they want to hear? OMOQ #50	SimpleBiz360™ Podcast	00:50
Are you able to defend what you tell, and sell customers? OMOQ #49	SimpleBiz360™ Podcast	00:52
Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48	SimpleBiz360™ Podcast	00:59
Is your CSR team proactive-centric? OMOQ #47	SimpleBiz360™ Podcast	00:58
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46	SimpleBiz360™ Podcast	00:57
Do you want to improve your customer experience deliverables? OMOQ #45	SimpleBiz360™ Podcast	00:54
Do you deliberately put customer needs ahead of company needs? OMOQ #44	SimpleBiz360™ Podcast	00:55
Do you treat your vendors with the respect they deserve? OMOQ #43	SimpleBiz360™ Podcast	00:58
Are you making customers play a game of circular service? OMOQ #42	SimpleBiz360™ Podcast	00:56
Do your managers use travel as an excuse for not responding to emails? OMOQ #41	SimpleBiz360™ Podcast	01:00
Who’s in charge? OMOQ #40	SimpleBiz360™ Podcast	00:56
Are we choosing not to shovel snow off of customer driveways? OMOQ #39	SimpleBiz360™ Podcast	01:00
Would you ever deliberately serve wilted mint in a mojito? OMOQ #38	SimpleBiz360™ Podcast	01:00
What if the use of DIRECT MAIL could increase your revenue? OMOQ #37	SimpleBiz360™ Podcast	00:57
When was the last time you gave customers something extra? OMOQ #36	SimpleBiz360™ Podcast	01:00
Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35	SimpleBiz360™ Podcast	00:56
When was the last time your company trained employees on phone etiquette? OMOQ #34	SimpleBiz360™ Podcast	01:00

Is your company processing and returning all customer voice mails? OMOQ #73

SimpleBiz360™ Podcast

00:55

Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72

SimpleBiz360™ Podcast

00:59

Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71

SimpleBiz360™ Podcast

00:56

Do you still provide quality service even after you got paid for the job? OMOQ #70

SimpleBiz360™ Podcast

00:59