CX Files
Duración total:
18 h 53 min
Chris Chance - CCI Global - Africa Rising For CX
CX Files
24:23
Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?
CX Files
31:52
Melanie Disse - Melanie Disse Consulting - Acting on Customer Feedback
CX Files
29:20
Gareth Bray - Premier CX - Why Customers Prefer WhatsApp
CX Files
28:49
CCW Berlin 2026 - Feedback Direct From The Floor
CX Files
21:56
Michel Stevens - CXM Academy - How Can We Improve CX Events?
CX Files
26:04
Roger Barlow - LATAM Translations - AI Has Changed Translation Into Interpretation
CX Files
23:14
Michael Gray - Spacial Working - Hybrid Work Is Here to Stay
CX Files
28:58
Jacqui Turner - Turner Corner - CX For Vulnerable Customers
CX Files
36:16
Rob Joubert - Boomerang BPO - Building CX Success Over 20 Years
CX Files
25:51
TUI & Transcom On Building A Best In Europe Partnership
CX Files
38:57
CX Files 400 - Live in London
CX Files
31:22
Happy New Year From The CX Files!
CX Files
15:31
CX Files 400 Live In London! Get Your Free Ticket Now!
CX Files
05:20
Discussion: CX In 2026 - The Predictions
CX Files
33:34
Nick Jiwa - CustomerServ - We Need To Focus On People In CX
CX Files
29:44
Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs
CX Files
34:44
Gerry Brown - The Customer Lifeguard - CX Is Changing Fast
CX Files
34:07
Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It
CX Files
21:10
Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations
CX Files
31:31
Joanne Morrison - Outmarket - Modern Marketing For CX Brands
CX Files
30:45
Miguel Familia - Wise BPO - A CX Visionary In the Dominican Republic
CX Files
35:17
Discussion: CX In Georgia 🇬🇪
CX Files
36:53
Traci Freeman - Connecting Africa For Global Business Services
CX Files
33:12
Kwame Agyei - Appoynt - From Accra with Service: How Ghana Is Powering SMB CX
CX Files
26:20
Enea Dervishi - Simetrix Solutions - Is The Albania BPO Wave About To Break?
CX Files
15:55
Remembering Gareth Pritchard
CX Files
28:47
David Powers - Rooter Hero - The Three-Faced AI God In CX
CX Files
26:37
Cheryl Paarwater - Enerlytics & Call Lab BPO - How Does AI Affect Marginalized Communities?
CX Files
34:13
Kathy Juve - Concentrix - Flashback To The First Month Of Covid
CX Files
25:21
Dave Rizzo - TP - Flashback To The First Week Of The Covid Crisis
CX Files
07:01
John Devlin - Ascensos - Flashback To Day One Of The 2020 Covid Lockdowns
CX Files
12:10
Dave D'Arcy - Laughing Leadership - The Recurring "Groundhog Day" Issues In CX
CX Files
29:20
Amanda Quinn - Quinn Growth Advisors - BPOs Must Specialize or Die Trying
CX Files
32:21
Mike Ortegon - Yoummday - How Travel Is Taking Off
CX Files
24:12
Jon Florence - Xima Software - AI In The Contact Center
CX Files
32:41
Thomas Oronti - Advensus - From Beaches to BPO: How the Dominican Republic Became a CX Star
CX Files
30:31
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX?
CX Files
40:21
Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut?
CX Files
35:42
Mythbusting AI In CX - The Truths No One Tells You
CX Files
42:51
