Escucha el podcast The Customer Success Channel

A special episode: Big thanks to Anika, and a cheerful hello to Malin!	The Customer Success Channel	30:34
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales	The Customer Success Channel	37:50
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024	The Customer Success Channel	43:23
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS	The Customer Success Channel	36:12
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework	The Customer Success Channel	41:28
Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success	The Customer Success Channel	52:12
Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year	The Customer Success Channel	35:42
Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success	The Customer Success Channel	38:45
Declan Ivory, VP of CS at Intercom - AI and the new age of customer support	The Customer Success Channel	46:15
Jan Young, Principal Consultant for The Success League - AI in Customer Success	The Customer Success Channel	45:46
Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?	The Customer Success Channel	48:05
Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times	The Customer Success Channel	40:19
Julie Raeder, CS Coach at Dooly - Transition into Customer Success	The Customer Success Channel	36:50
Jennifer Yorke, CCO at Omertria - Customer Success in a recession	The Customer Success Channel	46:30
Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM	The Customer Success Channel	35:50
Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite	The Customer Success Channel	44:33
Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days	The Customer Success Channel	40:13
Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes	The Customer Success Channel	31:02
Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell	The Customer Success Channel	38:03
Pat Phelan, CCO at GoCardless - Charging for Customer Success	The Customer Success Channel	44:20
Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization	The Customer Success Channel	40:00
Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA	The Customer Success Channel	38:25
Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS	The Customer Success Channel	43:24
Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS	The Customer Success Channel	31:45
Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS	The Customer Success Channel	39:26
Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!	The Customer Success Channel	42:03
Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success	The Customer Success Channel	38:34
Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores	The Customer Success Channel	38:24
David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers	The Customer Success Channel	33:05
Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models	The Customer Success Channel	35:41
Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?	The Customer Success Channel	40:03
Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue	The Customer Success Channel	39:50
Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success	The Customer Success Channel	49:24
Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations	The Customer Success Channel	37:42
Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS	The Customer Success Channel	30:31
Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS	The Customer Success Channel	39:51
Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights	The Customer Success Channel	42:38
Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM	The Customer Success Channel	32:19
Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program	The Customer Success Channel	45:13
Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development	The Customer Success Channel	40:33

A special episode: Big thanks to Anika, and a cheerful hello to Malin!

The Customer Success Channel

30:34

Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

The Customer Success Channel

37:50

Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024

The Customer Success Channel

43:23

Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS

The Customer Success Channel

36:12