Escucha el podcast [Un]Churned – The No. 1 Podcast for Customer Retention

The Surprising Way Microsoft Does Customer Success at Scale ft. Pradeep Raman (Microsoft)	[Un]Churned – The No. 1 Podcast for Customer Retention	21:56
The CCO Who Also Owns Sales (Here's Why It Works) ft. Brad Casemore (PartsSource)	[Un]Churned – The No. 1 Podcast for Customer Retention	29:45
Inside Google's AI-First Post-Sales Playbook ft. Brady Bluhm (Gainsight) & Diane Wu (Google)	[Un]Churned – The No. 1 Podcast for Customer Retention	41:02
The Future of GTM Might Belong to Answer Engines ft. Eric Gilpin (G2)	[Un]Churned – The No. 1 Podcast for Customer Retention	33:34
Why Replit's CRO is Hiring 200 GTM People in 12 Months ft. Ghazi Masood (Replit)	[Un]Churned – The No. 1 Podcast for Customer Retention	34:21
How monday.com Turned CSMs Into Revenue Owners ft. Cassie Vaughn (monday.com)	[Un]Churned – The No. 1 Podcast for Customer Retention	27:44
How OpenAI Built a Champion Network to Drive AI Adoption ft. Christina Meng (OpenAI)	[Un]Churned – The No. 1 Podcast for Customer Retention	43:35
How Slido Cut Support Tickets by 70% With AI ft. Jo Massie (Slido)	[Un]Churned – The No. 1 Podcast for Customer Retention	18:41
How CS Leaders Can Build Relationships Between Meetings to Drive Retention & Expansion ft.Darren McKee (531 Social)	[Un]Churned – The No. 1 Podcast for Customer Retention	41:08
Inside SAP’s Scaled Customer Success Strategy ft. Carsten Schütz (SAP)	[Un]Churned – The No. 1 Podcast for Customer Retention	25:14
How This Ex-CRO Is Making CS Impossible to Ignore ft. Manish Chawla (PowerSchool)	[Un]Churned – The No. 1 Podcast for Customer Retention	37:34
How We Turn Churn Into Comebacks (The Revenue Hiding Inside Your Churn) ft. Eleanora White (Supermetrics)	[Un]Churned – The No. 1 Podcast for Customer Retention	15:48
B2B Communities Aren't Dead, Your Outdated Metrics Are ft.Jon Wishart & Brian Oblinger	[Un]Churned – The No. 1 Podcast for Customer Retention	37:53
75% of SaaS Companies Will Disappear ft. Brett Queener (Bonfire Ventures)	[Un]Churned – The No. 1 Podcast for Customer Retention	16:03
What Consumption-Based CS Looks Like Inside a $100B Company ft. Jared Collins (Dell)	[Un]Churned – The No. 1 Podcast for Customer Retention	24:47
A Masterclass in Category Creation from the Leaders at Gong and Gainsight ft. Udi Ledergor (Gong) & Lauren Olerich (Gainsight)	[Un]Churned – The No. 1 Podcast for Customer Retention	48:51
How Do You Measure AI Proficiency in Your CS Team? ft. Guy Galon (Obrela)	[Un]Churned – The No. 1 Podcast for Customer Retention	15:31
What Happens When You Apply Digital Motions to Your Biggest Accounts? ft. Christine Lavery (Conga)	[Un]Churned – The No. 1 Podcast for Customer Retention	34:02
This CCO Won't Ask His Team What He Wouldn't Do Himself (And Why) ft. Jim Richmond (Smartling)	[Un]Churned – The No. 1 Podcast for Customer Retention	29:08
Why Your Post-Sales Budget Should Be 7% of Revenue (Not 10%) ft. Abbas Haider Ali (Github)	[Un]Churned – The No. 1 Podcast for Customer Retention	55:04
18 Months, 7,000 Customers, 67% Support Resolution: Inside Intercom's FDE Strategy ft. Diego Ballona (Intercom)	[Un]Churned – The No. 1 Podcast for Customer Retention	29:39
3 CS Trends That Will Define 2026 & Kristi's Next Chapter ft. Kristi Faltorusso	[Un]Churned – The No. 1 Podcast for Customer Retention	30:02
How To Stop Managing 38% of Your Customers in 2026 ft. Yvette Hill (F5)	[Un]Churned – The No. 1 Podcast for Customer Retention	26:12
Why $100M AI Companies Are Failing at Renewals? ft. Cassie Young & Kyle Poyar	[Un]Churned – The No. 1 Podcast for Customer Retention	37:30
The #1 Thing Great CCOs Do in Year One ft. Alexis Hennessy (Heidrick & Struggles)	[Un]Churned – The No. 1 Podcast for Customer Retention	20:28
How Community Increases Retention 4X ft. Erica Kuhl (Gainsight)	[Un]Churned – The No. 1 Podcast for Customer Retention	32:13
How a 5-Person Team Built 150 AI Workflows That Changed an Entire Company ft. Colin Slade (Cloudbeds)	[Un]Churned – The No. 1 Podcast for Customer Retention	48:37
A Simple Habit That 3x’ed AI Adoption Rates: The 15-Minute Rule ft. Cat Valverde (Enterprise AI Group)	[Un]Churned – The No. 1 Podcast for Customer Retention	15:30
Why Your Ideal Customer Profile Is Broken and How AI Can Fix It ft. Mark Roberge (Co-Founder of Stage 2 Capital)	[Un]Churned – The No. 1 Podcast for Customer Retention	47:32
The Only Agentic AI Guide You'll Ever Need ft. Jacob Bank (Relay.app)	[Un]Churned – The No. 1 Podcast for Customer Retention	42:30
Are CSMs the Next Generation of CEOs? ft. Omer Rabin (TLA Ventures) & Chad Horenfeldt (Siena AI)	[Un]Churned – The No. 1 Podcast for Customer Retention	33:14
From Radio Host to CPO: Why Should You Always Work Backwards from Renewals? ft. Venk Chandran (PathFactory)	[Un]Churned – The No. 1 Podcast for Customer Retention	34:12
Inside Pulse: How 7 CS Leaders Are Moving Their Biggest Boulders With AI	[Un]Churned – The No. 1 Podcast for Customer Retention	31:36
Is Agentic AI The End of ARR? ft. Brett Queener (Bonfire Ventures) & Chuck Ganapathi (Gainsight)	[Un]Churned – The No. 1 Podcast for Customer Retention	51:40
How BMC's CCO Built AI Agents That Triple Productivity ft. Sofia Barbosa (BMC Software)	[Un]Churned – The No. 1 Podcast for Customer Retention	30:34
How to Drive Innovation & Democratize AI as a CS Leader ft. David Karp (Disqo)	[Un]Churned – The No. 1 Podcast for Customer Retention	28:02
How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)	[Un]Churned – The No. 1 Podcast for Customer Retention	32:50
What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)	[Un]Churned – The No. 1 Podcast for Customer Retention	36:49
How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania \| Ep. 145	[Un]Churned – The No. 1 Podcast for Customer Retention	42:30
Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi \| Ep. 144	[Un]Churned – The No. 1 Podcast for Customer Retention	46:26

The Surprising Way Microsoft Does Customer Success at Scale ft. Pradeep Raman (Microsoft)

[Un]Churned – The No. 1 Podcast for Customer Retention

21:56

The CCO Who Also Owns Sales (Here's Why It Works) ft. Brad Casemore (PartsSource)

[Un]Churned – The No. 1 Podcast for Customer Retention

29:45

Inside Google's AI-First Post-Sales Playbook ft. Brady Bluhm (Gainsight) & Diane Wu (Google)

[Un]Churned – The No. 1 Podcast for Customer Retention

41:02

The Future of GTM Might Belong to Answer Engines ft. Eric Gilpin (G2)

[Un]Churned – The No. 1 Podcast for Customer Retention

33:34