Послушайте подкаст The Reality of Contact Centres

Ageism Bias in Contact Centres	The Reality of Contact Centres	08:46
Empowering Your Teams – Free Up Time & Focus on Valuable Work	The Reality of Contact Centres	06:32
Stop Using Manager Controlled Offers!	The Reality of Contact Centres	09:53
Checking With Your Manager – It’s Time to Stop!	The Reality of Contact Centres	08:19
Voice Tips for Contact Centres Part 2: Five More Key Tips!	The Reality of Contact Centres	08:06
Voice Tips for Contact Centres Part 1: Five Key Tips to Improve	The Reality of Contact Centres	08:11
Top Tips for 2024: Contact Centre Customer Experiences and Engagement	The Reality of Contact Centres	09:14
Team Leaders: Building Resilience in Your Contact Centre Teams	The Reality of Contact Centres	14:44
Top Tips for Contact Centre Interviews: Strategies to Impress	The Reality of Contact Centres	07:42
Mastering Your Festive Contact Centre Party - Christmas Party Tips	The Reality of Contact Centres	12:56
Redefining Customer Service: The Upselling Advantage – Service is Sales.	The Reality of Contact Centres	13:30
Cost, Price, Offers, Discounts & Fixed Price Issues!	The Reality of Contact Centres	07:59
Support SELF-WORTH: How Do These DRIVES Improve Your Sense of Self-Worth?	The Reality of Contact Centres	08:23
Create the best ENVIRONMENT: Nurture a Flourishing Workplace for Everyone	The Reality of Contact Centres	08:56
Define Your VISION: How to Create, Deliver & Inspire a Vision of Success!	The Reality of Contact Centres	10:22
Reward INTEGRITY: How Does Integrity Strengthen Your Offering?	The Reality of Contact Centres	09:00
Understand ROLES: How Does Status Damage Your Contact Centre?	The Reality of Contact Centres	09:55
Enable DISCRETION: Speed Up Your Service by Empowering Your Advisors to Decide	The Reality of Contact Centres	09:53
IVR (Interactive Voice Response): The Switch From Bot to Adviser and The Hurdles to Overcome	The Reality of Contact Centres	09:19
Homeworker Contact Centres	The Reality of Contact Centres	12:09
Huddles: Do's & Don'ts	The Reality of Contact Centres	11:04
Outbound Calls: Hints & Tricks	The Reality of Contact Centres	16:21
Retention or Reselling?	The Reality of Contact Centres	13:35
Re-Contracting for Leaders - A Short Guide	The Reality of Contact Centres	09:51
Average Handling Time (AHT)	The Reality of Contact Centres	15:09
Closing the Customer Experience Gap	The Reality of Contact Centres	10:10
Top Tips for Contact Centres for 2023	The Reality of Contact Centres	10:05
Leadership Styles Part 2	The Reality of Contact Centres	09:19
Leadership Styles	The Reality of Contact Centres	09:19
Coaching	The Reality of Contact Centres	11:44
VAPS	The Reality of Contact Centres	11:44
How To Close	The Reality of Contact Centres	10:57
Objection Handling	The Reality of Contact Centres	13:57
Compliance or Tone and Language	The Reality of Contact Centres	11:43
Questioning Skills for Contact Centre Agents and Advisors	The Reality of Contact Centres	11:36
How to Run a Sales Meeting	The Reality of Contact Centres	11:16
NPS – Net Promoter Score – What it is and how to manage it.	The Reality of Contact Centres	13:52
Contact Centre Focus - Disloyal Bonding – Critical Call Centre Behaviour	The Reality of Contact Centres	10:01
Contact Centre Focus - Delivering Price	The Reality of Contact Centres	11:57
Contact Centre Focus - Why Be A Contact Centre Manager?	The Reality of Contact Centres	15:19

Ageism Bias in Contact Centres

The Reality of Contact Centres

08:46

Empowering Your Teams – Free Up Time & Focus on Valuable Work

The Reality of Contact Centres

06:32

Stop Using Manager Controlled Offers!

The Reality of Contact Centres

09:53

Checking With Your Manager – It’s Time to Stop!

The Reality of Contact Centres

08:19