CX Files
Total duration:
18 h 03 min
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
CX Files
40:23
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
CX Files
36:09
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
CX Files
25:00
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
CX Files
22:39
Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?
CX Files
31:26
BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs
CX Files
15:03
Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams
CX Files
27:32
Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships
CX Files
29:30
Jo Garland : Remote Employee Engagement In Contact Centers (WFH)
CX Files
26:45
Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX Experts
CX Files
30:27
More Than AI: The Less Obvious CX Predictions For 2024
CX Files
33:36
CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023
CX Files
22:00
Adrian Swinscoe - Punk CX - Defining A Punk Future For CX
CX Files
32:35
Southeastern - Managing CX For A Railway And Building A Great CX Partnership
CX Files
34:14
Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI
CX Files
23:34
Andrew McNeile - ThinScale - WFH Security And How Covid Changed BPO Forever
CX Files
32:15
Sagufta Janif - Outsource Fiji - How Is A South Pacific Island Nation Succeeding At BPO?
CX Files
24:38
Chris Hague - Yoummday - Is Traditional BPO Dead Or Just Evolving?
CX Files
33:39
Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?
CX Files
23:47
Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions
CX Files
31:41
Mike Butler & David Neale - Nutun CX - When ESG And CSR Lead To A Dramatic Improvement In CX
CX Files
31:53
Diane Edwards - Mona School of Business & Management - Data Protection In Jamaica
CX Files
29:44
Michele Rowan - WFH Alliance - Is WFH And Hybrid Now Permanent In CX And BPO?
CX Files
23:31
Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce
CX Files
28:07
Beza Tekola - Suture BPO - Improving The Patient Experience In Healthcare
CX Files
26:23
Jon Yarlett - Impact Sourcing Alliance - The Role of Impact Sourcing In BPO and CX
CX Files
27:51
Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO
CX Files
25:53
CX Files Is Back Tomorrow!
CX Files
00:53
CX Files Is Taking A Summer Break - Back In September!
CX Files
02:29
Alistair Niederer - NeedleRock - The Truth About ESG And BPOs
CX Files
25:42
CX FILES JULY Q&A - Mark Hillary & Peter Ryan
CX Files
27:00
Keith Gait - CX Foundation - Definitely CX 📚
CX Files
24:20
Caskey Ndaba - Momentum Metropolitan Insurance - CX & Insurance In Africa
CX Files
24:41
Audrey William - Ecosystm - Listening To Customers And Using Data To Create Better Insights
CX Files
28:52
Amy Bennet Roach - Blue Ocean Contact Centers - The Future For Flexible CX
CX Files
28:00
Peter Klayman - Bottle Rocket - Justifying Investment In CX
CX Files
38:54
Jeremiah Okello - Collins Consulting - Kenya And Emerging Africa Opportunities For CX And BPO
CX Files
31:00
CxO Glasgow Feedback / Stephen Loynd / Founder of TrendzOwl 🦉
CX Files
27:51
Barry Winkless - Cpl Group - What is The Future Of CX Work?
CX Files
21:13
Shane Jackson - Knowledge Rhino - The Value of WFM in CX
CX Files
32:38