Be Customer Led
Skupno trajanje:
22 h 33 min
Ken Hughes on Humanizing Customer Experience
Be Customer Led
44:13
Martin Palamarz on Scaling Impact with Journey Management and AI
Be Customer Led
42:16
Dr. Chitra Ranganathan on Leading with Data at Scale
Be Customer Led
37:25
Brett Frazer on Connecting Employee and Customer Experience
Be Customer Led
43:45
Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
Be Customer Led
26:32
Tim Mueller-Hickler on Customer Obsession in Action
Be Customer Led
36:03
Tom DeWitt on Creating a Culture of Customer-Centricity
Be Customer Led
38:14
David Edelman on AI-Driven Personalization and Customer Strategy
Be Customer Led
33:54
Amanda Ono on Migrating from Customer to Employee Experience
Be Customer Led
32:48
Kimberly Wiefling on Developing Culture and Leadership That Has Impact.mp4
Be Customer Led
31:04
Joe Fisch on How CEOs Can Focus on the Customer
Be Customer Led
29:57
Stacy Salvi on Wearables and the Customer Experience
Be Customer Led
27:44
Janet Polach on Leadership
Be Customer Led
29:19
Trey Hoffman on Building out a Customer Experience Team
Be Customer Led
38:10
Peter Voss on Conversational AI and CX Impact
Be Customer Led
34:06
Adam Nash on the Product Experience
Be Customer Led
33:17
Fred Reichheld on the Importance of Customer Love
Be Customer Led
34:26
Alicia Roach on Strategic Workforce Planning
Be Customer Led
32:22
Jennie Weber on CX – Where We’ve Come From and Where We’re Going
Be Customer Led
33:35
Michael Hinshaw on the Evolution of Experience Management
Be Customer Led
37:32
Grant Freeman on the B2B Experience
Be Customer Led
32:26
Etie Hertz on Conversational AI impact on CX
Be Customer Led
28:05
Marbue Brown on Customer Obsession vs Everything Else
Be Customer Led
34:59
Erik Huberman on Marketing Principles and the Future of Marketing
Be Customer Led
29:07
Ivonne Kinser on Is Experience the Brand or the Brand the Experience
Be Customer Led
29:46
Corey Walters on Product Experience and Impact on Customers
Be Customer Led
34:15
Bella Obudho on Setting Up a CX Team for Success
Be Customer Led
34:05
Christopher Willis on Making Content Better with And Impact on Customer Experience
Be Customer Led
32:38
Yoav Vilner on Don't Forget About the Sales Experience in the Journey
Be Customer Led
24:10
Manish Goel on Organizational Network & Relationship Analytics
Be Customer Led
28:05
Brad Quinton on How AR Advances will Reshape Experiences
Be Customer Led
31:24
Gal Oron on Content as an Asset
Be Customer Led
36:56
Teresa Cain on Running Design Sprints for Impact
Be Customer Led
34:06
Ken Thompson on Organizational Change and Impact on Customers & Employees
Be Customer Led
38:25
Sarah Johnson Dayes on the Chief Client Officer and Professional Services Impact
Be Customer Led
26:20
Ray Gerber - How Journey Orchestration is Changing CX
Be Customer Led
35:31
Ram Parimi on Impacting the Lending Experience
Be Customer Led
31:01
The Importance of Brand & Impact on the Experience
Be Customer Led
34:45
Colin Shaw on Focusing on Emotional, Subconscious, and Psychological Aspects of the Experience
Be Customer Led
41:06
Nils Vinje on Leadership
Be Customer Led
39:59
