CX Gurus

Skupno trajanje:30 h 33 min
The Longest Wait: What Kidney Failure Taught Me About Customer Effort
CX Gurus
33:55
Remote Work, Leadership, and the Future of Contact Centers | John Coulter
CX Gurus
54:58
Nate Brown's Journey in Customer Experience | From Customer Service to CX Leadership
CX Gurus
79:52
From Insurance Agent to Running Contact Centers Worldwide | Tyler Orrell
CX Gurus
74:14
AI in CX: Bill Staikos on the Future of Contact Centers
CX Gurus
59:39
From Agent to CEO — Gina Gibson on Matching the Right Tech to the Right Problem
CX Gurus
66:30
Why People Disengage at Work — Justin Robbins on Rebuilding Trust in CX
CX Gurus
61:23
From Check Authorizations to AI ROI — Laura Zegar on 27 Years in CX
CX Gurus
65:37
From Crisis Line to Call Center QA — Lorne Wood on Fixing What Technology Can't
CX Gurus
60:26
Where Performance Meets Fun — Cynthia Carrese on Building Cultures That Work
CX Gurus
64:41
The Power of Connection: Valerie McSorley on People-First CX and Communities That Thrive
CX Gurus
64:06
30 Years of Fixing Contact Centers: Shellie Plymale on Doing CX the Right Way
CX Gurus
64:09
What If Your Contact Center Was Perfectly Staffed - Every Hour, Every Day?
CX Gurus
43:53
Escape the AI Graveyard: Why Most Bots Fail & How to Build AI That Actually Resolves
CX Gurus
57:33
Stop Paying for Agents. Start Paying for Outcomes. | Ft. Siddharth Victor, Movate
CX Gurus
46:08
Stop Buying Chatbots, Start Deploying AI Agents
CX Gurus
36:13
Why the Simplest Contact Center in the Room Keeps Winning
CX Gurus
34:09
AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions
CX Gurus
63:45
From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work
CX Gurus
46:32
Modern Knowledge Management: Unlocking Real CX Results
CX Gurus
35:20
Automation and AI in Support: Keeping the Human Touch
CX Gurus
30:33
The Analytics Advantage: Why the Right QA Solution Defines Your CX Success
CX Gurus
26:03
AI, Humans & the Future of CX 🚀
CX Gurus
39:07
The AI Secrets Most Companies Don’t Know (Yet)
CX Gurus
42:25
Future of Knowledge Management | Martin Hobratschk
CX Gurus
27:47
Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
CX Gurus
37:00
Customer Success Myth Buster – Separating Fake News from Reality
CX Gurus
28:41
How Do You Fix a Fast Moving Train
CX Gurus
52:21
Innovations Driving The Contact Center
CX Gurus
42:59
Cultural and Employee Engagement
CX Gurus
27:54
The Great Resignation: How we can leverage AI & Gig Workers
CX Gurus
40:27
Ready or Not, Here Comes The Cloud
CX Gurus
52:57
Why You Should Stop Shopping for AI
CX Gurus
34:30
Mentorship: Understanding and developing the next generation of Customer Success Leaders
CX Gurus
23:53
Reducing Turnaround Time To Train Agents With MicroLearning
CX Gurus
29:43
Why Customer Support is No Longer the Red-Headed Stepchild
CX Gurus
28:11
AI Adoption Study
CX Gurus
37:45
Work From Home - The New Office
CX Gurus
30:00
Why Contact Center Tech won't save you from Needing Salespeople on the Phones
CX Gurus
48:56
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
CX Gurus
38:45