Building Better Relationships in Construction
Ukupno trajanje:
5 h 58 min
Taking Credit for Mistakes — Building Trust Through Transparency
Building Better Relationships in Construction
07:48
The Paradox of “Lying” to Customers
Building Better Relationships in Construction
08:40
It’s Time to “Manage” Expectations — The Power of Controlled Communication
Building Better Relationships in Construction
09:02
“Embrace Criticism as a Leadership Tool.”
Building Better Relationships in Construction
10:49
“The Mindset of ‘Whatever It Takes,’”
Building Better Relationships in Construction
05:59
“Involving Clients in Solutions for Stronger Relationships"
Building Better Relationships in Construction
08:16
Responding Effectively When Customers Are Upset
Building Better Relationships in Construction
07:40
The Three Steps to Effective Communication
Building Better Relationships in Construction
08:37
Empathy—Listening and Rephrasing to Build Trust
Building Better Relationships in Construction
08:56
How to Disarm and Respond to Difficult Customers
Building Better Relationships in Construction
10:35
Reacting to Change with Systematic Confidence
Building Better Relationships in Construction
09:48
Never Overcommit!
Building Better Relationships in Construction
12:00
Negotiating Effectively to Build Trust
Building Better Relationships in Construction
08:54
Don't Procastinate!
Building Better Relationships in Construction
08:09
The Power of Reinforcement and Repetition
Building Better Relationships in Construction
08:00
Covering for the Team and Building Trust
Building Better Relationships in Construction
09:48
The Power of Genuine Appreciation
Building Better Relationships in Construction
10:01
No Guessing-The Power of Clarity
Building Better Relationships in Construction
09:29
If You Can Do It, Do It!
Building Better Relationships in Construction
07:02
The Importance of Why and Paying It Forward
Building Better Relationships in Construction
08:49
The Value of Quick Solutions
Building Better Relationships in Construction
07:26
Explore All Options Before Acting
Building Better Relationships in Construction
07:28
The Power of Surprises in Building Relationships
Building Better Relationships in Construction
07:02
The Job Is Not About You
Building Better Relationships in Construction
10:19
Anticipating Problems and Setting Expectations
Building Better Relationships in Construction
09:28
The Job Isn’t About You
Building Better Relationships in Construction
10:08
Setting Specific Expectations
Building Better Relationships in Construction
10:32
Attending to the Little Things
Building Better Relationships in Construction
09:36
Listening Well—The Power of Truly Hearing Your Customers
Building Better Relationships in Construction
10:35
Managing Anger to Strengthen Relationships
Building Better Relationships in Construction
09:09
How to Fire a Subcontractor and Maintain Respect
Building Better Relationships in Construction
09:09
Write it Down!
Building Better Relationships in Construction
10:41
Getting Credit for a Mistake
Building Better Relationships in Construction
09:22
Responding When Attacked – The Power of Disarming
Building Better Relationships in Construction
09:01
Apologizing for Withdrawals—A Key to Maintaining Trust
Building Better Relationships in Construction
07:25
Creating Space When Clients Go Off The Deep End
Building Better Relationships in Construction
08:55
Thanking People for Their Criticism
Building Better Relationships in Construction
07:58
Gift Wrapping the Situation
Building Better Relationships in Construction
09:35
Be Strict, Then Give In
Building Better Relationships in Construction
07:58
The Power of Over-Communicating "What is"
Building Better Relationships in Construction
08:11
