Slušaj Support Experience podkast

Why "Just Use Claude" is a Strategic Mistake for Customer Support Automation	Support Experience	22:47
How Browser Wars Predict LLM Wars And the AI Endgame	Support Experience	15:56
Why AI Bills Rise as Prices Fall: Defeating the Token Tax	Support Experience	20:22
OpenClaw Dilemma: Balancing Autonomous Agents with Multi-Tenant Accountability	Support Experience	43:43
The Great Rebundling: How AI is Consolidating Customer Support Stack	Support Experience	37:00
Salesforce Headless 360 And The CRM-Less Future	Support Experience	33:53
Surviving Support CRM Migration: Why You Should Decouple AI	Support Experience	40:43
The Chabot ROI Myth And Why Most Deployments Fail?	Support Experience	24:33
Why LLMs Fail at Contact Center QA?	Support Experience	51:18
Are Ambient AI Agents the Future of Enterprise Support?	Support Experience	21:37
Quantifying GenAI Confidence in Customer Support: Judge LLMs and Automated Scoring Loops	Support Experience	20:10
The Billion-Dollar Generative AI Illusion	Support Experience	23:44
Combating Combinatorial Complexity of Case Routing	Support Experience	49:26
Crawl, Walk, Run: Enterprise AI Sidecar Playbook	Support Experience	01:05
The Issue With Customer Surveys And How AI Fixes It	Support Experience	22:47
The USB-C for AI: Shattering Support Silos Using MCP	Support Experience	21:38
Braze, Coupa, and the "Build vs. Buy" AI Dilemma	Support Experience	21:15
Empty Chairs and Giant Screens: The Support Experience Cultures of Amazon, Freshworks, & Sunbasket	Support Experience	18:43
Firefighting to Forecasting: Deep Dive Into Escalation Prediction Engine	Support Experience	14:04
Turning Support Tickets Into Revenue - Lessons from Hubspot, And Ernst & Young	Support Experience	19:41
Break The Rules And Solve the Chaos With Agentic Routing	Support Experience	20:46
A "Sixth Sense" for Support: Inside Basware’s AI Transformation Story	Support Experience	18:44
How NICE Reinvented Knowledge Access with AI	Support Experience	20:15
The API Trap: Why Direct LLM Consumption Breaks the Enterprise	Support Experience	26:08
SaaS at a Crossroads: Will Salesforce and ServiceNow Survive the AI Disruption?	Support Experience	20:22
Five Forces Driving the Tech Company Extinction Today	Support Experience	20:11
How Salesforce overcame its own product limitation and cut escalations by 56%	Support Experience	21:31
How Red Robin Lost Billions via Spreadsheet Thinking	Support Experience	19:38
How Snowflake Engineering Support for Hypergrowth	Support Experience	23:55
How Big Data Blinded Nokia	Support Experience	20:17
How the Yellow State Killed Silicon Valley Bank	Support Experience	19:22
Escaping the CRM Digital Filing Cabinet	Support Experience	14:57

Why "Just Use Claude" is a Strategic Mistake for Customer Support Automation

Support Experience

22:47

How Browser Wars Predict LLM Wars And the AI Endgame

Support Experience

15:56

Why AI Bills Rise as Prices Fall: Defeating the Token Tax

Support Experience

20:22

OpenClaw Dilemma: Balancing Autonomous Agents with Multi-Tenant Accountability

Support Experience

43:43