Customer Experience Superheroes

Total längd:21 h 59 min

	Customer Experience Superheroes - Series 1 Intro	Customer Experience Superheroes	02:54
	Customer Experience Superheroes - Series 1 Episode 1 - Employee Engagement with Simon Gilbert	Customer Experience Superheroes	17:52
	Customer Experience Superheroes - Series 1 Episode 2 - Citizen M Hotels with Christopher Brooks	Customer Experience Superheroes	20:09
	Customer Experience Superheroes - Series 1 Episode 3 - Being the CXRockstar with James Dodkins	Customer Experience Superheroes	59:42
	Customer Experience Superheroes - Series 1 Episode 4 - Value of Customer Journey Mapping with Christopher Brooks	Customer Experience Superheroes	28:19
	Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks	Customer Experience Superheroes	16:04
	Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CX with expert Simon Hinks	Customer Experience Superheroes	34:30
	Customer Experience Superheroes - Series 2 Episode 4 - The impact of Covid-19 on online consumer behaviour with Dr Marina Shapira PhD	Customer Experience Superheroes	41:13
	Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games with Helen Burt	Customer Experience Superheroes	24:01
	Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experience with Prof Dr Phil Klaus	Customer Experience Superheroes	38:23
	Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales	Customer Experience Superheroes	28:22
	Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler	Customer Experience Superheroes	25:14
	Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play with Sirte Pihlaja	Customer Experience Superheroes	27:01
	Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown	Customer Experience Superheroes	37:32
	Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker	Customer Experience Superheroes	38:29
	Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell	Customer Experience Superheroes	28:47
	Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman	Customer Experience Superheroes	29:47
	Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe	Customer Experience Superheroes	49:17
	Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg	Customer Experience Superheroes	27:56
	Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine	Customer Experience Superheroes	27:14
	Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie Waters	Customer Experience Superheroes	40:19
	Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn	Customer Experience Superheroes	42:56
	Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen	Customer Experience Superheroes	35:31
	Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni	Customer Experience Superheroes	40:32
	Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor	Customer Experience Superheroes	28:40
	Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne	Customer Experience Superheroes	31:38
	Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian Scott	Customer Experience Superheroes	34:26
	Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. Hanson	Customer Experience Superheroes	30:24
	Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas	Customer Experience Superheroes	33:11
	Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones	Customer Experience Superheroes	43:53
	Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult	Customer Experience Superheroes	38:20
	Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida	Customer Experience Superheroes	35:54
	Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld	Customer Experience Superheroes	51:38
	Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova	Customer Experience Superheroes	14:09
	Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young	Customer Experience Superheroes	41:41
	Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference	Customer Experience Superheroes	42:00
	Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management	Customer Experience Superheroes	38:25
	Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters	Customer Experience Superheroes	24:53
	Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations	Customer Experience Superheroes	34:03
	Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski	Customer Experience Superheroes	34:31