SimpleBiz360™ Podcast
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35 min
Algorithm favorites (Group #2) in 60 seconds - OMOQ #205
SimpleBiz360™ Podcast
00:42
Algorithm favorites (Group #1) in 60 seconds - OMOQ #204
SimpleBiz360™ Podcast
00:44
How often do you praise a customer, or an employee? OMOQ #203
SimpleBiz360™ Podcast
00:53
How is your attitude affecting customers? OMOQ #202
SimpleBiz360™ Podcast
00:57
What significant business facts have you never shared with your customers? OMOQ #201
SimpleBiz360™ Podcast
00:59
What if your company replaced leaning with cleaning? OMOQ #200
SimpleBiz360™ Podcast
00:59
Does your company recognize issues as opportunities in disguise? OMOQ #199
SimpleBiz360™ Podcast
00:47
Does your company have a pain management team? OMOQ #198
SimpleBiz360™ Podcast
00:53
Does your company recognize negative perception patterns with your customer base? OMOQ #197
SimpleBiz360™ Podcast
01:00
Does your company measure and manage consistency? OMOQ #196
SimpleBiz360™ Podcast
00:54
Does your company manage issues with band aids or deep-dive fixes? OMOQ #195
SimpleBiz360™ Podcast
00:52
Does your company deliberately aim at exceeding customer expectations? OMOQ #194
SimpleBiz360™ Podcast
00:49
Do you search for the reasons why customers stopped doing business with your company? OMOQ #193
SimpleBiz360™ Podcast
00:47
Does your company pay for repairing self-inflicted mistakes on customer jobs? OMOQ #192
SimpleBiz360™ Podcast
00:50
Are standard operating procedures part of your company? OMOQ #191
SimpleBiz360™ Podcast
00:46
Does your business correspondence contain courtesy, purpose, and action? OMOQ #190
SimpleBiz360™ Podcast
00:50
How do you show genuine interest in the lives of your customers? OMOQ #189
SimpleBiz360™ Podcast
00:51
What continuous improvement ideas are you absorbing through everyday life experiences? OMOQ #188
SimpleBiz360™ Podcast
00:53
Is politeness part of your business equation? OMOQ #187
SimpleBiz360™ Podcast
01:00
Is your company being intentional during the first 30 seconds of customer engagement? OMOQ #186
SimpleBiz360™ Podcast
00:52
Are you creating customer expectations based on actual deliverable history? OMOQ #185
SimpleBiz360™ Podcast
00:59
Does your company ever attempt to replace complication with simplification? OMOQ #184
SimpleBiz360™ Podcast
00:49
Are you a problem solver, or problem sweeper? OMOQ #183
SimpleBiz360™ Podcast
00:53
Are your customers receiving your full attention, or partial attention? OMOQ #182
SimpleBiz360™ Podcast
01:00
Do you look customers in the eye when you’re speaking to them? OMOQ #181
SimpleBiz360™ Podcast
00:59
Does your internal terminology match your external customer terminology? OMOQ #180
SimpleBiz360™ Podcast
01:00
How many customer touchpoints are woven into you average transaction? OMOQ #179
SimpleBiz360™ Podcast
00:54
What are the hidden business costs of being a perpetual procrastinator? OMOQ #178
SimpleBiz360™ Podcast
00:55
Are you in the habit of touching things once? OMOQ #177
SimpleBiz360™ Podcast
00:52
Are you taking on more than you can handle? OMOQ #176
SimpleBiz360™ Podcast
00:47
Do you address your customers by using their name? OMOQ #175
SimpleBiz360™ Podcast
00:49
What pain points do customers experience with your business? OMOQ #174
SimpleBiz360™ Podcast
00:50
Have you ever checked your voicemail message to see if it’s professional and clean? OMOQ #173
SimpleBiz360™ Podcast
01:00
Are you careful to make claims instead of assertions? OMOQ #172
SimpleBiz360™ Podcast
00:55
Do you put emphasis on punctuality in business? OMOQ #171
SimpleBiz360™ Podcast
00:59
Would your customers describe your business as being polite? OMOQ #170
SimpleBiz360™ Podcast
00:58
Are you baking consistency into your business model? OMOQ #169
SimpleBiz360™ Podcast
00:56
Are you consistently winning the middle in business? OMOQ #168
SimpleBiz360™ Podcast
00:58
Why do customers detest business streakers? OMOQ #167
SimpleBiz360™ Podcast
00:57
Why do so many customers avoid answering critical business questions? OMOQ #166
SimpleBiz360™ Podcast
00:59
