Послухайте подкаст The Delighted Customers Podcast with Mark Slatin

#148 Rethinking AI Strategy in Customer Experience	The Delighted Customers Podcast with Mark Slatin	32:24
#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management	The Delighted Customers Podcast with Mark Slatin	27:57
#146 Balancing Agentic AI and Human Connection in the Contact Center	The Delighted Customers Podcast with Mark Slatin	34:31
#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry	The Delighted Customers Podcast with Mark Slatin	35:07
#144 From Data to Dollars: How Customer Value Drives Business Growth	The Delighted Customers Podcast with Mark Slatin	33:10
#143 The Bravery Effect: Lessons from a Marine and Leadership Expert	The Delighted Customers Podcast with Mark Slatin	33:05
#142 Leadership Blind Spots and How to Avoid Them	The Delighted Customers Podcast with Mark Slatin	30:36
#141 Designing for Trust: Building Confidence from First Click to Last Mile	The Delighted Customers Podcast with Mark Slatin	30:25
#140 Measuring the True Cost of Negative Customer Experiences	The Delighted Customers Podcast with Mark Slatin	30:09
#139 Client Onboarding and The Trust Equation - Part 2 of 2	The Delighted Customers Podcast with Mark Slatin	33:24
#138 Client Onboarding and The Trust Equation-Part 1 of 2	The Delighted Customers Podcast with Mark Slatin	31:24
#137 From Oprah to Branson: 5 Celebrity Archetypes Every CX Leader Needs	The Delighted Customers Podcast with Mark Slatin	33:21
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course	The Delighted Customers Podcast with Mark Slatin	17:22
#135 Emotional Imprinting and the Future of Experience Management	The Delighted Customers Podcast with Mark Slatin	30:44
#134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX	The Delighted Customers Podcast with Mark Slatin	30:19
#133 Future of Agentic AI: Transforming Customer Journeys	The Delighted Customers Podcast with Mark Slatin	29:28
#132 David vs. Goliath: Competing with the Big Banks on Customer Experience	The Delighted Customers Podcast with Mark Slatin	30:04
#131 Humanity at Scale: Bruce Temkin’s Vision for the Future of Leadership	The Delighted Customers Podcast with Mark Slatin	38:34
#130 The Power of Referrals: A Classic Episode Revisited	The Delighted Customers Podcast with Mark Slatin	26:56
#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class	The Delighted Customers Podcast with Mark Slatin	15:01
#128 Navigating the Power Core: A Strategic Approach to Customer Experience	The Delighted Customers Podcast with Mark Slatin	24:03
#127 Balancing AI and Human Interactions	The Delighted Customers Podcast with Mark Slatin	32:54
#126 Conquer Churn with Journey Mapping: Strategies for Customer Retention	The Delighted Customers Podcast with Mark Slatin	35:20
#125 Inside LinkedIn: Designing Value for Members and Customers	The Delighted Customers Podcast with Mark Slatin	42:23
#124 The Secret Ingredient to Customer Delight	The Delighted Customers Podcast with Mark Slatin	35:06
#123 Stuck? Unlock Trust to Get Approval!	The Delighted Customers Podcast with Mark Slatin	31:59
#122 Support, Don't Solve: Empowering Leaders to Create Authentic Spaces	The Delighted Customers Podcast with Mark Slatin	45:30
#121 Achieving Value Realization with a CX Toolkit	The Delighted Customers Podcast with Mark Slatin	35:20
#121 Understanding Customer Value	The Delighted Customers Podcast with Mark Slatin	42:14
#120 Strategies for Integrating AI in CXM from a Marketing Legend	The Delighted Customers Podcast with Mark Slatin	44:10
#119 The Impact of Partnerships on Customer Experience	The Delighted Customers Podcast with Mark Slatin	27:55
#118 Innovative AI Solutions for CX with Marbue Brown	The Delighted Customers Podcast with Mark Slatin	35:54
# 117 From Harvard to CX Excellence: Lessons from the Classroom	The Delighted Customers Podcast with Mark Slatin	27:15
#116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD	The Delighted Customers Podcast with Mark Slatin	37:47
#115 From Speedometers to Engines: Transforming CX with Tom DeVries	The Delighted Customers Podcast with Mark Slatin	30:35
#114 Mastering Change by Building Stakeholder Relationships	The Delighted Customers Podcast with Mark Slatin	36:23
#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies	The Delighted Customers Podcast with Mark Slatin	32:44
#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP	The Delighted Customers Podcast with Mark Slatin	26:17
#111 Lessons from the "FIGS Love" Initiative and Beyond	The Delighted Customers Podcast with Mark Slatin	36:11
#110 Why Your Survey Scores May Be Misleading	The Delighted Customers Podcast with Mark Slatin	32:18

#148 Rethinking AI Strategy in Customer Experience

The Delighted Customers Podcast with Mark Slatin

32:24

#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management

The Delighted Customers Podcast with Mark Slatin

27:57

#146 Balancing Agentic AI and Human Connection in the Contact Center

The Delighted Customers Podcast with Mark Slatin

34:31

#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry

The Delighted Customers Podcast with Mark Slatin

35:07