Show cover of Not Another Bot: The Generative AI Show

Not Another Bot: The Generative AI Show

This is Not Another Bot: The Generative AI Show. Each week, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!

Tracks

AI's Dual Role in Cybersecurity Threats and Defenses with Brian Drake of Accrete AI
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Brian Drake, Federal Chief Technology Officer at Accrete AI. Join us as we delve into the current cybersecurity landscape, the threats posed by AI and advanced technologies, and how AI helps fortify cybersecurity defense. Brian also shares insights on the future of cybersecurity, how AI and machine learning can enhance cyber threat intelligence, and what role ethics play in privacy, cybersecurity, and the future of AI.
36:46 3/19/24
The Challenges and Long Road Ahead in AI Development and Deployment with Ayman Husain of Microsoft
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ayman Husain, Director of Customer Success, Data, AI and Advanced Analytics, and Azure Intelligent Cloud at Microsoft. Join us as we discuss the importance of data protection in industries and the potential biases that can arise when training AI models on limited data. Ayman uses healthcare as an example, emphasizing the need for diverse genetic data to ensure medicine works for all populations. We also explore the impact of AI in creative industries, such as content creation, and the need for continuous learning and education in the field of AI. The conversation concludes with a recognition of the long path ahead in AI development and deployment.
32:13 3/5/24
The Velcro Principle: Aligning Values, Leadership, and Reputation In Customer Service with Yoram Baltinester, VP of CS at Trilogy
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Yoran Baltinester, Vice President of Customer Service, at Trilogy, a SaaS platform enabling software companies to become more efficient and profitable by streamlining business processes. Join them as they discuss the importance of a customer-centric culture and reputation management in the evolving world of conversational experiences. Yoram, an expert in customer-centric culture, shares his journey and highlights the role of customer support, service, and success in shaping a company's reputation. They also explore the impact of AI on customer support dynamics and brand reputation. Yoram's advice is encapsulated in the acronym Velcro, emphasizing the interconnectedness of values, leadership, customer experience, reputation, and market ownership.
41:30 2/20/24
AI Integration for Human Augmentation in Healthcare: Insights from Ganesh Padmanabhan, Founder and CEO of Autonomize
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ganesh Padmanabhan, Founder and CEO of Autonomize, a human-centered AI company that automates insights from multi-structured clinical and biomedical data to augment healthcare outcomes. Join us as we discuss the integration of AI in human augmentation and its potential impact on the healthcare industry.
33:42 2/6/24
Generative AI: The Game Changer in Cloud Computing with David Linthicum of Deloitte Consulting
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today we are pleased to welcome David Linthicum, author of over twelve books on Enterprise Computing and the Chief Cloud Strategy Officer at Deloitte Consulting. Join us as we discuss the game-changing role of generative AI in cloud computing.
37:11 11/28/23
Transforming B2B Enterprises with AI and Cloud Computing: Insights from Tushar Kant of Amazon Web Services
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Tushar Kant. Tushar wears the hats of Product Management Leader - Artificial Intelligence and Cloud Computing at Amazon Web Services and the Head of Generative AI COE (Center of Excellence) at FalconX Accelerator. Join us as we discuss the transformative impact of AI on B2B enterprises.
23:53 11/14/23
Part 2: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant
Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. She is also a member of Abundance360, an entrepreneurial community of business leaders, executives, and entrepreneurs. Join us as we delve into the exciting world of AI and its impact on enhancing customer experiences.
24:20 11/2/23
Part 1: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant
Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. She is also a member of Abundance360, an entrepreneurial community of business leaders, executives, and entrepreneurs. Join us as we delve into the exciting world of AI and its impact on enhancing customer experiences.
26:28 11/1/23
Unleashing the Power of Synthetic Data in AI Training with Scott Swigart, SVP Technology Group at Shapiro+Raj
Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Scott Swigart, SVP of Technology Group at Shapiro+Raj, a marketing research and consultancy leader. Join us as we discuss the role of synthetic data in training AI models. Learn how businesses can leverage AI role-playing for market research and to gain valuable business insights. Scott also addresses challenges and potential biases, urging organizations to embrace AI and stay informed in the rapidly evolving tech landscape.
28:53 10/17/23
Generative AI in Independent Publishing and Ghostwriting: Insights from James Timberlake
Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is James Timberlake. James is a multifaceted professional with an impressive career spanning multiple startups like Story Sherpas and Noob Studios. He is also an executive consultant at J. Galt Financial Suite. Join us as we explore the fascinating world of generative AI in independent publishing and ghostwriting. Discover how AI can streamline processes, enhance content creation, and revolutionize storytelling. Gain insights into the benefits and limitations of AI, the importance of human input, and the ethical considerations surrounding its use. This podcast is a must-listen for anyone intrigued by the intersection of technology and creativity!
40:40 10/3/23
Shaping Customer Experiences with Large Language Models: A Conversation with Surbhi Rathore, CEO and Co-Founder of Symbl.ai
Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Surbhi Rathore, CEO and Co-Founder of Symbl.ai. Join us as we discuss the transformative power of AI and machine learning in enhancing customer experiences. Discover how Symbl.AI's innovative platform leverages large language models (LLMs) to shape customer interactions. Gain insights on handling bias in data, ensuring security and scalability, and obtaining deeper customer insights. Explore practical strategies for implementing AI, address privacy concerns, and stay ahead of emerging trends.
40:01 9/19/23
The Role of AI in the Finance and Accounting Industry: Insights from Hitendra Patil, Founder of Accountaneur
Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Hitendra R. Patil, Founder of Accountaneur, a company that offers consultancy and advisory services for Accounting, FinTech, and SaaS enterprises. Join us as we discuss the role of AI in the finance and accounting industry, and learn about the current role of AI in accounting, including practical applications and the benefits of improved data analysis and enhanced customer centricity. Don't miss out on this engaging conversation.
38:46 9/5/23
Achieving Fairness in AI-First Products: Insights from David Yakobovitch, Global Product Lead at Google
In this episode of Not Another Bot: The Generative AI Show, host Tara Shankar is joined by David Yakobovitch, Global Product Lead at Google, to unveil the critical importance of fairness in AI-first products, practical methods to reduce bias and ensure ethical and responsible AI models, the ethical considerations when designing and deploying fair AI-first products, and the future of the generative landscape.
45:56 8/22/23
Part 1: Enhancing Efficiency and User Experience with AI in Simulation Software: Insights from Justin Hodges of Siemens
Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that. Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Justin Hodges, Senior AI/ML Technical Specialist in Product Management at Siemens. Join us as we discuss how software, technology, and sustainability impact AI model integration in the engineering industry. Learn more about the use of AI in simulation software, the challenges of incorporating machine learning, and the future of engineering simulation. This is a must-listen episode for those interested in the intersection of software and engineering!
25:25 8/8/23
Part 2: Enhancing Efficiency and User Experience with AI in Simulation Software: Insights from Justin Hodges of Siemens
Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that. Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Justin Hodges, Senior AI/ML Technical Specialist in Product Management at Siemens. Join us as we discuss how software, technology, and sustainability impact AI model integration in the engineering industry. Learn more about the use of AI in simulation software, the challenges of incorporating machine learning, and the future of engineering simulation. This is a must-listen episode for those interested in the intersection of software and engineering!
27:58 8/8/23
How Generative AI is Reshaping Analytics and Customer Experiences with Jim Sterne, President at Target Marketing of Santa Barbara
In the first episode of Not Another Bot: The Generative AI Show, Jim Sterne, President at Target Marketing of Santa Barbara, joins host Tara Shankar to delve into the world of generative AI and its impact on analytics and customer experiences. They uncover the journey from traditional computing to generative AI, the challenges organizations face when implementing it, and recommendations for incorporating generative AI into your customer experience strategies.
46:49 7/25/23
Introducing Not Another Bot: The Generative AI Show!
This is Not Another Bot: The Generative AI Show. Each week, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - here we geek out about Generative AI, automation and the future of conversational experiences.
01:11 7/18/23

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