“Happy Hour, Happy Patients” is a healthcare innovation podcast that highlights ideas, trends, and innovations happening all around us in the healthcare system. The podcast is hosted by Lisa Blue of Providertech, an RN that has worked in a variety of different healthcare settings over the last 25 years. The name of our podcast references the concept that focusing on our own health and happiness has a direct positive impact on the patients we serve. We created this space to talk with our extraordinary guests in this upcoming series and these conversations are intended to inspire and re-energize you while sharing the exciting how-to’s that you can take with you to make your next workday and patient interaction a little bit better. We all know that change happens incrementally so sharing these ideas can move us all towards improvements, together.
In this episode of "Happy Patients, Happy Hours," we embark on a journey into the digital realm of pulmonary medicine alongside our esteemed guest, Dr. Suman Sinha. As the Chief of Pulmonary Medicine at CHRISTUS Trinity Clinic, Dr. Sinha enlightens us on the remarkable influence technology has had on patient care. From the revolutionary advancements in lung cancer screenings to the utilization of two-way text messaging for patient engagement, he sheds light on the transformative potential of healthcare technology. Join us as we delve into the pioneering efforts in early cancer detection and the profound human impact of improving patient outcomes in the digital age.TakeawaysImpact of Technology in Healthcare AdvancementsImportance of Lung Cancer Screening ProgramsPatient Success Story and Impact of Text Message OutreachAddressing Barriers to ScreeningConnection between Smoking and Major Causes of Morbidity and MortalityImportance of Healthcare TechnologyQuotes"The inclusion of new cancer therapeutics has significantly improved patient survival, with some individuals now living for years even with advanced stage disease."- Dr. Suman Sinha"To effectively tackle future challenges, it is essential to integrate multiple screening modalities and establish a strong symbiosis between healthcare and technology."- Dr. Suman SinhaFeatured in this EpisodeFT. Dr. Suman SinhaChapters00:00 - Introduction00:13 - Pioneering Pulmonary Medicine Specialist05:28 - Exciting Advancements in Biologics for Asthma Treatment06:43 - Cancer Care Advancements Lead to Extended Lives11:54 - Low Dose CAT Scan Revolutionizes Lung Screening14:38 - Text Reminders Improve Appointment Attendance for Patients18:15 - Anticipated Patient Questions, Shared Decision Making Process22:57 - Text Emphasizes Deep Empathy in Patient-Doctor Interactions27:29 - Disparity in Cancer Screening, Barriers Need Addressing31:42 - Machine Learning to Identify Patients for Screening32:32 - Study Analyzes Lung Cancer Screening and Broadband Access38:55 - Targeting Patients Effectively, Especially in Difficult Times41:09 - Patients Improved through Text-Based Treatment Approach42:56 - Successful Treatment and Screening Impact44:37 - OutroProduced by Heart Cast Mediahttp://www.heartcastmedia.com
1/9/24 • 43:36
In this episode of “Happy Hour, Happy Patients!,” Join host Lisa Blue as she engages in an enlightening conversation with the dynamic Rick Bennett, an expert in hospitality and healthcare who leads population health solutions at Castel, dives deep into the transformative impact of value-based care and the importance of technology in enhancing patient communication and care coordination. Gain insights into Rick's journey, his passion for utilizing CRM and AI in healthcare and the profound influence of individual stories on shaping the patient experience. Explore the exciting intersection of hospitality and healthcare, and discover how technology plays a pivotal role in creating a more patient-centric approach to care.TakeawaysStrategies for Driving Change in HealthcareThe Role of Technology in Improving Patient Communication and Care CoordinationThe Importance of Resources and Tools in Value-Based CareA Focus on Human Element in HealthcareThe Patient-Centric Approach in HealthcareQuotes"You still want to give the providers all the tools that they need in order to accomplish their goals, but on top of that, another focus is to give them the resources." -Rick Bennett"Customer service is key in healthcare. Timely communication and setting expectations for patients are crucial for positive clinical outcomes." -Rick BennettFeatured in this EpisodeFT. Rick BennettGuest LinkedIn: https://www.linkedin.com/in/rickmbennett/Guest Website: Home - CastellChapters00:00 - Introduction00:15 - Rick Bennett Bridges Innovation and Patient Well-being03:16 - Importance of Lifelong Learning in Healthcare and Technology07:33 - Incentives, Achievable Targets, Tools, Resources for Providers12:11 - Limited EMR Data May Miss Crucial Patient Care14:53 - Supportive Care Through Personalized Outreach and Guidance18:53 - Congratulations on Remarkable Improvements in Patient Care23:15 - Castel's Strategic Partners, Shifting Toward Modern Technologies26:59 - Nuance Uses AI to Listen and Understand30:59 - Switched to Healthcare Tech to Impact Lives33:17 - Real Impactful Stories of Improved Patient Health35:54 - OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com
12/11/23 • 36:06
In this engaging episode of "Happy Patients, Happy Hours," host Lisa Blue engages in a captivating conversation with Monique Delgado, the esteemed CEO of Integrated Medical Services (IMS). Together, they explore the ever-changing landscape of the healthcare industry and share profound insights on various aspects. From the significance of patient engagement and the complexities of change management to effective strategies for enhancing clinical outcomes and the overall patient experience, Lisa and Monique delve deep into the intricacies of navigating this dynamic field. Drawing from her extensive expertise, Monique brings forth valuable perspectives on leadership, innovation, and the pursuit of operational excellence.TakeawaysImportance of Patient Engagement and Managing Change in HealthcareTrends, Planning, and Adaptability in HealthcarePositioning for Success in Providing Great Patient ExperienceCreating a Model Allowing Autonomy and Encouraging InnovationStrategies to Improve Patient Engagement and ExperienceChallenges of Managing Different Payer Contracts in HealthcareQuotes"Taking a best practice and sharing it creates a level of competition, inspiring others to achieve higher. It also fosters a sense of pride, as everyone wants to be a contributor." - Monique Delgado"Understanding people, assessing their roles, and supporting their journey ensures having the right players in place." - Monique DelgadoFeatured in this EpisodeFT. Monique DelgadoGuest LinkedIn: https://www.linkedin.com/in/monique-delgado-b0b03437/Guest Website: Arizona Independent Medical Practice: Primary & Specialty Care | IMSChapters00:00 - Introduction05:04 - From the Lowest Level to Partnership: A Unique Journey07:28 - Harnessing Individual Talent for Empowered Success11:23 - Putting Innovation and Patient Engagement at the Heart of Healthcare15:31 - Celebrating Remarkable Progress and Consistent Excellence20:28 - Supporting Healthcare Professionals with Strategic Workflow Development23:17 - Enabling Others and Leading towards Success25:47 - From Reluctance to Champion: Embracing the Opportunity of EDK29:26 - Anticipating Market Trends, Wages, and Technology in Healthcare32:34 - Uniting Specialties for Enhanced Collaboration in Care37:40 - Empowering Women in Leadership: Valuable Advice39:17 - OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com
12/4/23 • 39:25
Welcome to another Episode of Happy Hour, Happy Patients! Today we have a special guest joining us, Dr. Chet Robson. We'll dive into the exciting world of healthcare technology and how it's revolutionizing patient care. We'll discuss the importance of combining expertise with digital solutions to improve products, the shift towards care being provided at home, and the need for better integration and coordination among care providers. Plus, we'll explore the role of AI and other advanced technologies in addressing specific healthcare challenges, as well as the significance of trusted sources of information when navigating the complex healthcare landscapeTakeawaysIntegration of Expertise and Technology in Digital Health CompaniesCreating a Searchable Database for Apps and TechnologiesImportance of Timely Information in HealthcareEmerging Technologies and Their Impact on HealthcarePatient Engagement and the Role of TechnologyArtificial Intelligence (AI) in HealthcareCare at Home and Continuity of CareQuotes"Technology seamlessly integrates health data, providing all care providers with a comprehensive patient view."- Dr. Chet Robson"You have to be very focused to make sure that you're solving a real problem and finding real solutions for that."- Dr. Chet RobsonFeatured in this EpisodeFT. Dr. Chet RobsonGuest LinkedIn: https://www.linkedin.com/in/chet-robson/Guest Instagram: Instagram (@md_isrupt)Guest Website: On-demand clinical, commercial, and regulatory experts | MDisruptChapters00:00 - Introduction00:06 - Exploring Healthcare Innovation and Patient Satisfaction04:41 - The Process of Validation and Inclusion in a Trusted Database07:35 - Strategically Combining Technology and Innovation in Healthcare10:23 - Addressing Healthcare Challenges: Assessing Severity and Decision-Making13:44 - Technology's Role in Enhancing Patient Engagement and Experience17:29 - Leveraging Technology to Solve Healthcare Challenges21:17 - Meeting Timely Healthcare Needs and Addressing Weekend Concerns24:18 - The Healthcare Revolution: Digital Solutions and Artificial Intelligence28:02 - Enhancing Healthcare Through Improved Communication, Visibility, and AI31:55 - Identifying and Iterating Solutions for Transportation Challenges33:51 - OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com
10/30/23 • 34:43
Welcome to another "Happy Hour, Happy Patients!" podcast episode, where we focus on healthcare innovation. Our guest today is Dr. Dawna L. Cato, a healthcare industry innovator with over 20 years of nursing experience. She's the director of the nurse residency program at Dignity Health Global Education, and her passion lies in supporting nurses to provide top-quality care. In this episode, we'll discuss how empowering nurses can drive meaningful changes in healthcare. Join us as we explore Dr. Cato's journey, her work in nursing education, and her efforts to enhance patient outcomes. Let's discover how to create better patient interactions.TakeawaysThe Importance of Nurses and Patient CareDr. Cato's Background and Passion for Empowering NursesThe Biggest Opportunity in Healthcare TodayQuotes"I'm passionate about empowering nurses to provide personalized patient care." -Dr. Dawna L. Cato"Nurses have a great chance to advance professionally, continue their education, engage in lifelong learning, and make a real impact on patient care." -Dr. Dawna L. CatoFeatured in this EpisodeDr. Dawna L. CatoLinkedIn: https://www.linkedin.com/in/dawnacatophdrn92488911/Website: Dignity Health Global EducationChapters00:00 - Introduction00:09 - Inspiring Ideas in Healthcare05:58 - Empowering Nurses for Change09:12 - Prioritizing Patient Safety and Nurse Care11:53 - From Observing to Leading: Transforming Nursing in Rural China13:11 - From a Two-Week Plan to a Three-Year Journey14:50 - Lessons from Exceptional Patient Care15:17 - Finding Meaning Beyond the Healthcare Setting19:42 - A Structured Program for Nursing Transition22:45 - Emerging Trends: The Future of Healthcare and AI24:05 - Thrilling Clinical Experiences: Validating Competencies27:53 - Outro Produced by Heartcast Mediahttp://www.heartcastmedia.com
10/23/23 • 28:15
Welcome back to another episode of Happy Hour, Happy Patients! Today we have a very special guest joining us, Susan Cordts, The leader of Catalytic Health Partners. In this episode, we dive deep into the importance of bringing the focus back to patient care and reshaping healthcare for underserved individuals. We'll hear about Susan's journey in starting Catalytic Health Partners and her success in creating innovative solutions through predictive analytics and proprietary technologies. We'll also explore the potential of artificial intelligence in healthcare and the challenges and risks that come with it.Prepare to be inspired and invigorated as we delve into actionable insights for enhancing workdays and patient interactions.Takeaways:-Susan Cordts' Journey and Catalytic Health Partners-Artificial Intelligence in Healthcare-Leveraging Simple Technologies-Purpose of the Happy Hour, Happy Patients Podcast-Addressing Social Determinants of Health-Shift from Serving People to Profit Orientation-Prioritizing Needs in Patient InteractionsQuotes"We can broaden our horizons and adapt our approaches to better suit the preferences of our audience. Embracing a multi-channel strategy is efficient and affordable with modern technology." -Susan Cordts"We are dedicated to creating a real difference in people's lives and focusing on their overall well-being." -Susan CordtsFeatured in this EpisodeSusan CordtsLinkedIn: https://www.linkedin.com/in/susancordts/Website: Catalytic Health Partners | Population Health Management | 3050 West Agua Fria Fwy Ste 150, Phoenix, AZ 85027, USAChapters00:00 - Introduction00:49 - In-Depth Conversations with Healthcare Innovators05:02 - Exploring a Holistic Approach to Healthcare08:00 - Prioritizing Social Determinants of Health in Integrated Care12:32 - The Power of Vulnerability in Achieving Success14:52 - Unlocking Career Insights and Personal Growth17:24 - Dedication to Serving High-Risk Individuals and Vulnerable Populations21:38 - Collaborative Efforts and Successes with Health Plans25:57 - AI's Promising Role in Healthcare Opportunities29:33 - Balancing Technology and Human Interaction32:17 - Arizona's Dedication to Unlocking Human Potential34:56 - OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com
10/16/23 • 35:42
Welcome to another episode of Happy Hour, Happy Patients! In today's episode, We sit down with Ryan Louis, a guest who shares their journey in the healthcare industry. From their days in IT consulting to their current role at ProviderTech, our guest opens up about their experiences and insights. Together, they dive into the importance of people, process, and technology in solving healthcare challenges, highlighting the significance of population health management. Join us as we explore the power of technology, the impact of human intervention, and how a text message may have played a vital role in saving someone's life. Get ready to uncover stories and gain perspectives.Key Takeaways:Provider Tech's Early BeginningsThe Triad of People, Process, and TechnologyTech and Its Role in Population HealthLeadership and Feedback DynamicsExploring Generative AI in HealthcareNotable Projects and Impactful StoriesShifting Toward EntrepreneurshipQuotes"Our approach goes beyond technology. We first understand our clients' processes, improve them, and then apply technology for project success." - Ryan Louis"Human intervention will forever remain essential in assisting patients throughout the entire process." - Ryan LouisFeatured in the EpisodeRyan LouisFounder, Health Executive - ProvidertechLinkedin: https://www.linkedin.com/in/ryan-m-louis/Lisa BlueNurse Executive - ProvidertechLinkedin: https://www.linkedin.com/in/lisa-z-blue/
10/9/23 • 34:02
The show producer has not yet provided a description for this episode.
9/11/23 • 02:04
