Service Design Principles
Total duration:
6 h 18 min
Naming
Service Design Principles
32:32
Workplace
Service Design Principles
68:23
Technology
Service Design Principles
52:52
Impersonal Service
Service Design Principles
35:22
Pricing
Service Design Principles
35:26
Introducing Service Design Principles 301-400
Service Design Principles
08:41
Waiting...
Service Design Principles
41:41
Program Note – A Change of Format
Service Design Principles
02:28
SDP-012. Stop Giving Coupons When You Failed
Service Design Principles
09:40
SDP-011. Suggest Something After the Error
Service Design Principles
08:24
SDP-010. Explain Why This Error Just Happened
Service Design Principles
10:38
SDP-009. Let Users Undo Their Mistakes
Service Design Principles
08:15
SDP-008. Do the Penis Test and Think About What Could Go Wrong
Service Design Principles
07:39
SDP-007. Don't Solve Every Problem You Are Asked to Solve
Service Design Principles
06:56
SDP-006. It's Your F-ing Job to Know What I Should Buy
Service Design Principles
10:31
SDP-005. Every Customer Mistake, Is Your Mistake
Service Design Principles
07:02
SDP-004. Always Think About What Happens Before and After Your Service
Service Design Principles
08:31
SDP-003. Make It Easy For Customers to Come Back
Service Design Principles
09:31
SDP-002. Selling is Not The End, It's The Start
Service Design Principles
05:25
SDP-001. The First Draft of Anything Is Shit
Service Design Principles
08:49