Restaurant Rocket Fuel

A rerun of a guest appearance of Shane Murphy, Boostly's Founder & CEO.

10/10/25 • 39:26

In this conversation, Shane Murphy interviews Josh Kopel, a Michelin-awarded restaurateur and restaurant consultant. They discuss the importance of marketing in the restaurant industry, the journey of a restaurateur, and the significance of menu engineering for profitability. Josh emphasizes that sales should be viewed as a service, enhancing the customer experience while also driving revenue. He shares strategies for increasing customer frequency and diversifying revenue streams, ultimately providing actionable insights for restaurant owners looking to improve their operations and profitability.

8/25/25 • 29:26

In this conversation, Shane Murphy interviews Mark Sorensen, the owner of Social High Rise, a restaurant marketing agency. Mark shares his extensive background in the restaurant industry and discusses the importance of effective marketing strategies for restaurants, particularly focusing on social media and listing management. He emphasizes the need for authenticity in marketing and how building relationships with customers can lead to greater success. Mark also provides practical advice for restaurant owners on how to manage their online presence and engage with their audience effectively.

5/27/25 • 23:27

In this conversation, Shane Murphy interviews Robert Brill, the owner of Brill Media, about the intricacies of paid media and marketing strategies for restaurants. Robert shares his extensive experience in digital advertising, emphasizing the importance of eliminating guesswork in marketing. He outlines a systematic approach for restaurants to validate their marketing messages, engage customers, and effectively utilize various advertising channels. The discussion also covers the significance of attribution in tracking customer engagement and the need for a strategic marketing plan that aligns with a restaurant's unique circumstances.takeawaysRobert Brill has 22 years of experience in digital advertising.Brill Media aims to eliminate guesswork in marketing.Restaurants should validate their marketing messages before running ads.A compelling headline is crucial for capturing attention in ads.Micro conversions are essential for driving sales in restaurants.Attribution helps track the effectiveness of marketing efforts.Understanding customer needs is key to effective marketing.Different marketing channels serve different purposes in a strategy.Restaurants should not spend money on ads without a clear strategy.Building trust with customers is vital for conversion.

5/19/25 • 29:09

The show producer has not yet provided a description for this episode.

5/12/25 • 30:05

The show producer has not yet provided a description for this episode.

5/5/25 • 32:02

The show producer has not yet provided a description for this episode.

4/28/25 • 33:07

In this episode, Shane Murphy interviews Tony Nash of AZ Branding Solutions to explore branding strategies for small businesses in the restaurant and hospitality space. Together they talk through valuable restaurant marketing tips, the importance of crafting compelling brand stories, common pitfalls, and practical advice for business owners. Tony shares expert insights and success stories from his work with customers over the years

4/28/25 • 27:19

Keywordsrestaurant coaching, marketing strategy, restaurant profitability, Chip Klose, restaurant industry, P3 Mastermind, restaurant marketing, customer acquisition, customer retention, differentiationSummaryIn this conversation, Shane Murphy interviews Chip Klose, a restaurant coach and author, who shares his journey from theater to the restaurant industry. Chip discusses his role in helping restaurant owners improve profitability and growth through effective marketing strategies. He emphasizes the importance of understanding the fundamentals of marketing, including audience identification, differentiation, and customer retention. Chip introduces the ABCDs of marketing and the triangle principle, which focuses on customer acquisition, retention, and evangelism. He provides tactical insights for restaurant owners to enhance their marketing efforts and drive success.TakeawaysChip Klose transitioned from theater to the restaurant industry.Profitability and growth are crucial for restaurant success.Understanding your audience is key to effective marketing.Differentiation is essential in a competitive market.Marketing should focus on solving customer problems.Customer acquisition, retention, and evangelism are vital.Organic social media has limited reach; use it wisely.Every choice in a restaurant impacts customer perception.Word of mouth can be strategically encouraged.Tactical marketing strategies can drive restaurant success.TitlesThe Art of Restaurant CoachingThe ABCDs of Restaurant MarketingSound Bites"You can't connect the dots looking forward.""Revenue does not cure all sins.""Marketing is just two things."

10/17/24 • 34:17

In this episode, Shane Murphy and Bruce Irving of Smart Pizza Marketing dive into the world of text marketing and how it can bring immediate impact to a pizzerias sales. Discover practical tips on creating compelling SMS campaigns that drive foot traffic, boost online orders, and encourage repeat business. We'll share how to craft messages that get high open rates, automate promotions to stay top of mind with your customers, and measure the ROI of every text. Tune in to learn how to start leveraging text marketing effectively in your pizzeria this week!Takeaways:Quick Wins with SMS: Learn how to create and send compelling text campaigns that immediately drive more orders and foot traffic.Automate for Success: Discover how to set up automated promotions that keep your pizzeria top of mind and encourage repeat visits.Maximize Your ROI: Find out how to measure the effectiveness of your SMS marketing and see how it directly translates to increased revenue.

10/14/24 • 29:08

The Three Tactics to Grow Your Restaurant’s Revenue webinar, hosted by ChowNow and Boostly, provides actionable strategies for restaurant owners to increase sales and customer loyalty. It covers the importance of collecting and using customer data to send targeted SMS and email marketing campaigns, driving repeat business and boosting order volume. The session also explores the concept of menu engineering, where restaurants can strategically highlight high-margin items and encourage upselling to maximize profits. Additionally, the webinar emphasizes the need to maintain a strong online presence, ensuring that restaurant information is accurate and optimized across platforms like Google and Yelp to attract more customers.TakeawaysOwn Your Customer Data: Restaurants should focus on owning customer data to increase repeat business and maintain direct relationships with customers.Leverage SMS and Email Marketing: Using targeted, behavioral-based SMS and email campaigns helps drive customer engagement and increase order volume.Optimize Your Online Presence: Ensure consistency and accuracy across all online platforms, and actively manage your Google, Yelp, and TripAdvisor listings.Menu Engineering for Profit: Structure menus to promote high-margin items, and use upselling and bundling techniques to increase average order value.Respond Thoughtfully to Reviews: Handling negative feedback with a professional, solution-oriented approach can improve customer relations and protect your restaurant’s reputation.

10/14/24 • 56:22

Keywordscatering, off-premise marketing, restaurant industry, Costa Vida, profitability, marketing strategies, sales techniques, relationship building, business growth, food serviceSummaryIn this conversation, Shane Murphy interviews Alan Beck, the director of off-premise and catering for Costa Vida. They discuss Alan's journey in the restaurant industry, the growth of catering at Costa Vida, and the strategies that have made it a significant part of the business. Alan shares insights on the profitability of catering, effective marketing strategies, and the importance of building relationships with clients, particularly office managers. He emphasizes the need for adaptability in operations and the value of personal connections in driving repeat business.TakeawaysCatering can be a massive profitable opportunity if done right.Understanding the unit economics is crucial for catering success.Building relationships with clients is key to repeat business.Never go into a meeting empty-handed; bring a product to share.Evaluate your catering offerings to ensure they scale appropriately.Adapt your strategies based on customer feedback and operational needs.The dining room can serve as a powerful marketing tool.Identify and focus on verticals where your food fits best.Overcoming rejection is part of the sales process; persistence pays off.High ROI marketing tactics can significantly boost catering orders.Sound Bites"Catering can be a massive profitable opportunity.""Don't be afraid to make the necessary changes.""The dining room is your best area of marketing."

10/4/24 • 35:05

Keywordstext marketing, restaurant marketing, customer engagement, sales growth, pizzeria success, marketing strategies, Jamie McMahon, Boostly, customer loyalty, digital marketingSummaryIn this conversation, Jamie McMahon, owner of Hickory Station Pizzeria, shares his journey of transitioning from traditional marketing methods to text marketing. He discusses the significant impact that text marketing has had on his business, including increased sales and customer engagement. Jamie emphasizes the importance of targeting existing customers and providing them with reasons to return more frequently. He also shares insights on structuring offers and plans for future marketing strategies.TakeawaysText marketing has significantly increased sales for Hickory Station Pizzeria.Traditional marketing methods like mass mailing have low return rates.Text marketing allows for immediate customer engagement and response.Offering discounts can lead to higher average order values.Targeting existing customers is crucial for increasing frequency of visits.The ease of setting up text marketing campaigns can lead to quick results.Customer loyalty can be enhanced through regular communication via text.Experimenting with different marketing strategies can yield better results.Text marketing is a cost-effective way to reach customers compared to traditional methods.Engaging customers with fun promotions can enhance their experience.TitlesInnovative Marketing Techniques for PizzeriasFrom Mail to Mobile: Jamie's Marketing JourneySound Bites"This works!""You have nothing to lose!""We're averaging about 500 tickets a month more!"

9/27/24 • 22:52

Danny Klein, the editorial director for QSR and FSR magazines, shares his background and how he got involved in the restaurant industry. He discusses the challenges the industry is currently facing, such as inflation, labor costs, and access to capital. He also highlights the opportunities for innovation and managing the value equation. Examples include Texas Roadhouse's focus on execution, Chili's messaging for value, and Chick-fil-A's two-story drive-through. Klein emphasizes the importance of clarifying the value proposition and leveraging technology to meet consumer expectations.TakeawaysThe restaurant industry is facing challenges such as inflation, labor costs, and access to capital.Restaurants are focusing on clarifying their value proposition beyond price.Innovation and technology are key in meeting consumer expectations.Examples of successful strategies include Texas Roadhouse's focus on execution, Chili's messaging for value, and Chick-fil-A's innovative drive-through design.Sound Bites"The restaurant industry is not an easy business to be successful in.""Trying to clarify your value proposition is the biggest challenge.""Restaurants are becoming better and more efficient in every level of their business."Chapters00:00 - Introduction and Background05:12 - Challenges in the Restaurant Industry08:19 - Opportunities and Managing the Value Equation13:05 - Innovation and Technology in the Restaurant Space18:52 - Success Stories: Texas Roadhouse, Chili's, and Chick-fil-A19:39 - Follow QSR and FSR Magazines for Insightskeywordsrestaurant industry, challenges, opportunities, innovation, value equation, inflation, labor costs, access to capital, execution, messaging, technology

9/2/24 • 22:08

Juan Orrego, co-founder of Cuboh, shares his entrepreneurial journey and the story behind Cuboh's acquisition by ChowNow. Cuboh helps restaurants integrate their online orders into their point of sale system, while ChowNow is a direct online ordering platform. The acquisition allows ChowNow to offer both third-party integration and direct ordering options to restaurants. The conversation highlights the challenges restaurants face with third-party delivery apps and the importance of owning customer data. It also discusses strategies for restaurants to attract and retain direct customers, such as packaging, brochures, and coupons. The future of ChowNow and Cuboh involves further innovation and leveraging AI to personalize the ordering experience. The episode emphasizes the white-glove experience provided by ChowNow and Cuboh, focusing on easing restaurant operations and improving customer experience.Takeaways: Cuboh helps restaurants integrate online orders into their point of sale system, while ChowNow is a direct online ordering platform.Restaurants face challenges with third-party delivery apps, such as high commissions and loss of customer ownership.Strategies for attracting and retaining direct customers include packaging, brochures, coupons, and personalized marketing.ChowNow and Cuboh aim to provide a white-glove experience, easing restaurant operations and improving customer experience.The future involves leveraging AI to personalize the ordering experience and further innovation in the restaurant technology space.Sound Bites:"I just had this immense belief, I'm a big believer in the law of attraction.""Third parties are super expensive. They're burning a lot of dollars trying to do what restaurants aren't great at, which is marketing their product and getting traffic.""If you focus on your packaging as a restaurant and have your website listed there, you can get really smart with brochures in the bags that say, 'Order from our website directly next time, here's a 15% off coupon.'"Chapters00:00 - Introduction and Background of Cuboh06:07 - Observing Challenges with Third-Party Delivery Apps09:39 - Strategies for Attracting and Retaining Direct Customers15:36 - The Role of Third-Party Delivery Companies in Marketing18:59 - The Future of Restaurant Technology: AI and Innovation20:08 - The Acquisition by ChowNow and the Future of ChowNow and Cubohkeywordsrestaurant technology, online ordering, point of sale integration, third-party delivery, customer data, direct ordering, marketing strategies, customer retention, ChowNow, Cuboh, AI

8/26/24 • 26:58

Scott Porter, founder and CEO of San Diablo Artisan Churros, shares his unconventional career path and the origin story of his churro business. He discusses the importance of customer and brand experience in creating a thriving brand and marketing strategy. Scott talks about how he secured partnerships with stadiums and event centers by winning them over with the taste and quality of his churros. He also shares some successful marketing strategies, including local event-based marketing, reviews and ratings, strong relationships with influencers, and organic social media campaigns. Scott emphasizes the importance of creating a unique and memorable experience for customers.TakeawaysCustomer and brand experience are crucial for creating a thriving brand and marketing strategy.Securing partnerships with stadiums and event centers requires winning them over with the taste and quality of the product.Successful marketing strategies include local event-based marketing, reviews and ratings, relationships with influencers, and organic social media campaigns.Creating a unique and memorable experience for customers is essential for building a beloved brand.Sound Bites"I found myself wanting a different churro experience, especially knowing that it was possible from my travels in Mexico.""The best marketing that we can do for our churros is to just get our churros in people's mouths.""You can lean into the fun and the absurd and just have a blast and involve the community in the process."Chapters00:00 - Introduction and Background of Scott Porter02:43 - The Unconventional Path to Churro Business06:37 - Expanding into Events and Catering10:17 - Securing Partnerships with Stadiums and Event Centers12:20 - Successful Marketing Strategies for San Diablo Churros18:43 - Creating a Unique and Memorable Experience27:03 - Conclusion and How to Learn MorekeywordsScott Porter, San Diablo Artisan Churros, churro business, customer experience, brand experience, marketing strategy, partnerships, stadiums, event centers, local marketing, reviews and ratings, influencers, organic social media, unique experience

8/19/24 • 28:57

Andrew Smith, the managing director and co-founder of Savory Fund, shares his journey in the restaurant industry and how he helps small local concepts scale and grow. He emphasizes the importance of focusing on the underbelly of a business, which includes leadership, systems, and people. Marketing should be inside-out, with a strong emphasis on executing a great customer experience. Loyalty programs and providing value to customers are key marketing strategies. Andrew also discusses the challenges and trends in the restaurant industry and the need for constant adaptation and pivoting.Keywordsrestaurant industry, scaling, growth, underbelly, leadership, systems, people, marketing, customer experience, loyalty programs, value, challenges, trends, adaptation, pivotingTakeawaysFocus on the underbelly of your business, including leadership, systems, and people, to create a strong foundation for growth and success.Marketing should be inside-out, with a strong emphasis on executing a great customer experience.Loyalty programs and providing value to customers are effective marketing strategies.Be prepared to adapt and pivot in response to challenges and trends in the restaurant industry.The future of the restaurant industry is bright, and there are opportunities for growth and success.Sound Bites"That is the dumbest idea I've ever heard.""Marketing for us is really inside out.""People don't necessarily want cheap. They want value."Chapters00:00 - Introduction to Andrew Smith and Savory Fund01:46 - Andrew's Background and the Story Behind Savory Fund06:36 - Helping Brands Scale and Grow11:00 - Confirming What Works in Marketing13:41 - Navigating Changes and Challenges in the Restaurant Industry22:01 - Conclusion and How to Follow Andrew Smith

8/12/24 • 23:11

SummaryAndrew Nikash, co-founder and CEO of FIRST, discusses the challenges and opportunities of third-party delivery for restaurants. He highlights the importance of restaurants maintaining a direct relationship with their customers and offers strategies to reduce the cost of delivery while maximizing profits. Andrew emphasizes the need for restaurants to understand their unit economics and create a separate delivery profit and loss statement. He also suggests using branded tracking links and personalized direct mail to convert third-party orders into first-party orders. Andrew concludes by emphasizing the value of having a high percentage of direct orders and protecting long-term risks.Keywordsthird-party delivery, restaurants, direct relationship, cost of delivery, profits, unit economics, delivery profit and loss statement, branded tracking links, personalized direct mail, first-party orders, direct ordersTakeawaysRestaurants should strive to maintain a direct relationship with their customers and have access to their contact information.Understanding the unit economics of delivery is crucial for restaurants to reduce costs and maximize profits.Strategies such as using branded tracking links and personalized direct mail can help convert third-party orders into first-party orders.Having a high percentage of direct orders is an important metric for restaurants in the long term.Sound Bites"How is this even a question? I couldn't imagine running a business where I would say, okay, well, my revenue is up, but I don't even know who my customers are.""You have to be thinking about how do I make my marketing profitable? How do I increase the money in the bank account, even without having to increase the volume that you do as a restaurant?""They use that tracking link as a way to say to the customers, hey, look, give us feedback and we'll give you $5 off your next order."Chapters00:00 - Introduction and Background03:00 - The Role of Third-Party Delivery in Restaurant Marketing08:35 - The Challenges of Order Cannibalization12:08 - Striking a Balance Between Third-Party and First-Party Orders22:42 - Transitioning Third-Party Orders into First-Party Orders25:46 - The Importance of Direct Orders

8/5/24 • 27:20

SummaryEric Cacciatore, founder and host of the Restaurant Unstoppable Movement and podcast, shares his background and journey in the restaurant industry. He emphasizes the importance of four walls marketing and creating a great in-store experience. Eric also discusses the challenges and opportunities in the restaurant industry, including rising labor and food costs, diversification of dining options, and the need for restaurant owners to take control of their own customer relationships.Keywordsrestaurant industry, marketing, four walls marketing, in-store experience, challenges, opportunitiesTakeawaysFour walls marketing and creating a great in-store experience are crucial for the success of a restaurant.The restaurant industry is facing challenges such as rising labor and food costs, diversification of dining options, and the need to manage customer relationships.Restaurant owners should prioritize SEO and direct mail marketing to drive online traffic and engage with offline customers.Being vulnerable and sharing your story can help build trust with customers.The restaurant industry has the power to collectively make changes and take control of their own industry.Sound Bites"At the end of the day, we're still feeding people and we're making people happy.""At the end of the day, it's worth nothing if people aren't enjoying themselves in the four walls of your business.""The more open, the more vulnerable you get, the more you open up, the more you expose yourself, the more trust you're going to build."Chapters00:00 - Introduction and Background06:22 - The Importance of Four Walls Marketing and In-Store Experience12:12 - Challenges and Opportunities in the Restaurant Industry14:39 - The Power of Vulnerability and Storytelling

7/29/24 • 28:43

Steve Smyth, the director of restaurant technology for Taco John's International, shares his experiences of implementing technology in the restaurant industry. Taco John's, a legacy brand known for its tacos and burritos, has been using technology to enhance the guest experience and improve communication. They have implemented mobile ordering, loyalty programs, and third-party delivery services. Taco John's focuses on putting the guest first and continually gathering feedback to improve their app and offerings. They also prioritize limited-time offers (LTOs) to provide novelty and value to their customers. The brand's commitment to innovation and customer-centric approach has contributed to its success.Keywordsrestaurant technology, Taco John's, mobile ordering, loyalty programs, guest experience, communication, limited-time offers, innovationTakeawaysTaco John's has been using technology to enhance the guest experience and improve communication.They prioritize putting the guest first and continually gather feedback to improve their app and offerings.Limited-time offers (LTOs) play a crucial role in providing novelty and value to customers.The brand's commitment to innovation and customer-centric approach has contributed to its success.Sound Bites"The very first time that we sent a mobile order to a restaurant was probably one of the most exciting moments of at least my career in restaurant tech.""Our guests are just extremely loyal to potato lays. I don't know if you've ever seen the comments online. It is, it's just unbelievable how committed they are to, uh, to great tasting potatoes at Taco John's.""The amount of work that goes into those LTOs, I mean, from the conception part to the, you know, the ideation to actually bringing it to life, getting it into our restaurants in the test phase. I mean, those are like, it's like six months to get an LTO into, into production."Chapters00:00 - Introduction and Background03:04 - The Role of Technology in Marketing05:24 - Customer Communication and Marketing Solutions08:25 - Putting the Guest First: Training and Feedback10:25 - Loyalty Programs and Incentivizing Repeat Purchases12:57 - Gathering and Acting on Customer Feedback16:06 - The Importance of Limited-Time Offers (LTOs)22:06 - Innovation and the Future of Taco John's22:56 - Conclusion

7/22/24 • 23:53

David Doty, owner of Lehigh Bakery, shares his journey in the restaurant industry and the growth of his bakery. He discusses his background in finance and law and how he transitioned into the food industry. David emphasizes the importance of customer experience and engagement in driving sales and growth. He shares strategies such as saying yes to customer orders, upgrading equipment, and offering convenience. David also talks about the unique classes they offer at the bakery to deepen customer relationships. He highlights the need to define the ideal traits for each role and hire accordingly.KeywordsDavid Doty, Lehigh Bakery, restaurant industry, growth, customer experience, customer engagement, sales, convenience, classes, hiringTakeawaysTransitioning from finance to the food industry can be a fulfilling and rewarding experience.Customer experience and engagement are key drivers of sales and growth.Investing in equipment and technology can improve efficiency and capacity.Offering unique experiences, such as classes, can deepen customer relationships.Defining the ideal traits for each role and hiring accordingly is crucial for success.Sound Bites"No one ever gets upset at the donut guy.""Our front of house people, I tell them, you are my marketers.""We're always planting seeds."Chapters00:00 - David Doty's Background and Entry into the Food Industry06:24 - Marketing and Growth Strategies for Established Brands11:23 - Treating Different Concepts with a Customer-Obsessed Approach14:26 - Tactical Strategies for Sales Growth20:23 - Differentiating Concepts and Hiring for Success

7/15/24 • 24:36

Sterling Douglass, co-founder and CEO of Chowley, shares insights and tactics for restaurant marketing. He discusses the importance of point-of-sale integration and the value of digital marketing tools for SMB restaurants. Douglass emphasizes the need to focus on both generating demand and creating repeat orders. He highlights the significance of maintaining up-to-date listings on platforms like Google and leveraging data to inform marketing decisions. Email marketing is also discussed as a valuable tool for staying top of mind with customers. Douglass concludes by emphasizing the importance of hospitality moments and connecting with customers.Keywordsrestaurant marketing, point-of-sale integration, digital marketing, demand generation, repeat orders, listings, data, email marketing, hospitality momentsTakeawaysPoint-of-sale integration is crucial for restaurants to streamline operations and improve customer experience.Digital marketing tools can help SMB restaurants generate demand and increase repeat orders.Maintaining up-to-date listings on platforms like Google is essential for driving digital foot traffic to restaurants.Collecting customer data, such as email addresses and phone numbers, is key for effective marketing.Email marketing can be a valuable tool for staying top of mind with customers and driving repeat business.Creating hospitality moments and connecting with customers on a personal level is crucial for building brand loyalty.Sound Bites"There's a big difference between trying to create more orders from existing customers and trying to get more customers in the first place.""Every great brand in the restaurant space all have a hospitality moment. There's one thing that they do, maybe two, that you associate with them.""The more information you have in that Google listing, the bigger that barn door can open for your customers."Chapters00:00 - Introduction and Background03:00 - Point-of-Sale Integration and Digital Marketing Tactics08:33 - Optimizing Listings on Platforms like Google10:15 - Collecting and Leveraging Customer Data13:39 - The Power of Email Marketing16:38 - Creating Hospitality Moments

7/8/24 • 26:55

Jeff McFadden, founder of The Smoked Taco and Wallabies Smokehouse, shares his experiences in building successful restaurant brands. He emphasizes the importance of finding a unique niche and creating something that stands out from the competition. Jeff also discusses the challenges of scaling a business and the need to address operational issues as you grow. He highlights the value of having a strong team and empowering them to take ownership. Jeff encourages collaboration and learning from other restaurant owners in the industry.Keywordsrestaurant brands, niche, uniqueness, scaling, operations, team, collaborationTakeawaysFind a unique niche and create something that stands out from the competition.Address operational issues and build a strong team before scaling.Empower your team and give them opportunities to grow.Collaborate and learn from other restaurant owners in the industry.Sound Bites"Let's do something that maybe jumps off a social media page.""Operationally, build something that isn't dependent on me.""Opening more locations only works if you have a spot that's doing well."Chapters00:00 - Introduction and Background06:06 - Origin Stories of The Smoked Taco and Wallabies Smokehouse08:17 - Successful Marketing Strategies for Restaurant Brands12:57 - Knowing When to Expand and Scale27:37 - Connecting with The Smoked Taco and Wallabies Smokehouse

7/1/24 • 29:30

On this special episode of Restaurant Rocket Fuel Shane Murphy is a guest on Smart Pizza Marketing Podcast with Bruce Irving. Welcome to another episode of Smart Pizza Marketing! In this episode, our host Bruce sits down with special guest Shane, the founder of Boostly.com. Boostly offers a fast and efficient text marketing service that allows pizzerias to reach their customers in real time, resulting in increased orders and revenue. With a simple registration process and minimal effort required from the user, Boostly takes care of all the marketing needs, freeing up restaurant owners to focus on other aspects of their business. Shane also discusses the importance of text messaging as a marketing channel, especially for targeting specific parts of a restaurant's business. Tune in to learn more about Boostly's innovative products, the power of text marketing, and how it can revolutionize your pizzeria's customer outreach and operations. Let's get started!

6/26/24 • 26:24

Matt Doka, co-founder and CTO of Five Stars, shares the story of how Five Stars started and the importance of loyalty programs for small businesses. He discusses the shift from just having a loyalty program to creating a comprehensive life cycle communication platform that turns transactions into relationships. Matt emphasizes the effectiveness of text and mobile push notifications compared to email and the importance of choosing the right partners in the industry. He also provides advice for small restaurant owners and encourages them to leverage their partners to grow their businesses.Keywordsloyalty programs, small businesses, life cycle communication, text notifications, mobile push notifications, email marketing, customer engagement, partnershipsTakeawaysLoyalty programs are important for small businesses as they help turn transactions into relationships and increase revenue.A comprehensive life cycle communication platform that includes text and mobile push notifications is more effective than just having a loyalty program.Choosing the right partners, such as payment processors and marketing providers, is crucial for the success of a small business.Text and mobile push notifications have higher conversion rates compared to email.Small restaurant owners should ask questions and leverage their partners to get the most value out of their marketing efforts.Chapters00:00 - Introduction and Background of Five Stars05:13 - Observing Problems with Small Businesses08:34 - The Importance of Loyalty Programs and Life Cycle Communication10:34 - The Effectiveness of Text and Mobile Push Notifications13:25 - Testing and Learnings in Communication Strategies21:30 - Advice for Small Restaurant Owners

6/24/24 • 25:41

Jerry Hancock, founder of SubZero Ice Cream, shares the story behind the unique ice cream concept and the process of using liquid nitrogen to create custom-made ice cream. He discusses the challenges of starting a franchise business and the impact of appearing on Shark Tank. Hancock emphasizes the importance of community involvement and grassroots marketing in driving store sales. He also encourages continuous learning and taking ownership of projects.TakeawaysSubZero Ice Cream uses liquid nitrogen to create custom-made ice cream, offering a unique and interactive experience for customers.Appearing on Shark Tank provided validation for the business but did not result in immediate financial success.Community involvement and grassroots marketing, such as distributing bookmarks and sampling in front of the store, have been effective in driving store sales.Continuous learning and taking ownership of projects are essential for success in business.Franchising is a slow and complex process that requires careful growth and adherence to regulations.Sound Bites"It's unlike anything that you ever experience.""People just go right past you.""It's a really fun and unique concept."Chapters00:00 - Introduction to Jerry Hancock and SubZero Ice Cream04:43 - The Unique Process of SubZero Ice Cream07:26 - The Impact of Appearing on Shark Tank12:10 - Driving Store Sales: Community Involvement and Grassroots Marketing25:53 - The Challenges of Franchising

6/17/24 • 29:25

Sean Walchef shares his journey as a restaurant owner and media creator, emphasizing the importance of storytelling and digital presence. He discusses the shift from 'if you build it, they will come' to the reality of needing to tell your own story. He highlights the significance of the 'orange tree story' and the power of repetition in storytelling. Sean encourages restaurant owners to start with video content and showcase the 'why' behind their decisions to build a sustainable brand.Keywordsrestaurant, storytelling, digital presence, brand building, video content, storytelling principles, sustainable brand, social media, vendor relationships, customer engagementTakeawaysThe shift from 'if you build it, they will come' to the reality of needing to tell your own storyThe significance of the 'orange tree story' and the power of repetition in storytellingEncouragement for restaurant owners to start with video content and showcase the 'why' behind their decisions to build a sustainable brandChapters00:00 - The 'Orange Tree Story' and the Art of Repetition10:15 - Building a Sustainable Brand Through Storytelling15:06 - Starting with Video Content and the 'Why' Behind Decisions

6/10/24 • 31:24

Brett Linkletter, founder and CEO of DineLine, shares his expertise in restaurant marketing. He discusses the importance of tracking ROI and offers various methods for restaurants to track their success, such as using QR codes, store visits, and credit card swipes. Linkletter emphasizes the need for restaurants to focus on both customer acquisition and retention marketing. He explains that acquiring new customers is more expensive, but returning customers have a higher chance of becoming lifelong customers. He also highlights the importance of collecting customer information, such as phone numbers and emails, to facilitate remarketing efforts. Linkletter encourages restaurants to embrace technology and stay on the forefront of industry changes.TakeawaysTracking ROI is crucial for restaurants to allocate their marketing efforts effectively.Restaurants should focus on both customer acquisition and retention marketing.Collecting customer information, such as phone numbers and emails, is essential for remarketing efforts.Restaurants should embrace technology and stay updated with industry changes.Chapters00:00 | Introduction and Background03:17 | The Importance of Tracking ROI08:35 | Acquiring and Retaining Customers12:45 | Collecting Customer Information24:46 | Conclusion and Call to ActionKeywordsrestaurant marketing, tracking ROI, customer acquisition, retention marketing, collecting customer information, technology in restaurants

6/3/24 • 27:21

Mike Norton, an expert in restaurant marketing, shares insights on the importance of data collection and utilization in the restaurant industry. He emphasizes the need for restaurants to have a cohesive system to collect customer data and highlights the value of tools like reviews and feedback solutions. Norton discusses the challenges faced by the industry in adopting technology and offers strategies for turning customer data into marketing opportunities. He emphasizes the importance of having a good product and customer experience as the foundation for successful marketing. Norton also discusses the impact of surprise and delight strategies in building customer loyalty.TakeawaysRestaurants need a cohesive system to collect and utilize customer data for effective marketing.Having a good product and customer experience is crucial for successful marketing.Surprise and delight strategies, such as giving away free products, can significantly impact customer loyalty.Technology adoption in the restaurant industry can be challenging but is necessary for growth and success.Chapters00:00 - Introduction and Background05:17 - Challenges in Marketing without Customer Data09:25 - Strategies to Turn Customer Data into Revenue12:28 - The Impact of Surprise and Delight Strategies20:44 - The Importance of Infrastructure and Customer Experience25:26 - Key Takeaways and Conclusion

5/27/24 • 27:05

Sean Huntington, former owner of Sweet Cakes Cafe, shares the story behind the bakery and cafe and how it developed over time. The business gained recognition after being featured on TLC's Best Food Ever TV series. Sean discusses the impact of the TV appearance on their sales and the challenges they faced in sustaining that momentum. He emphasizes the importance of providing value to customers and creating a great experience both inside and outside the restaurant. Sean also highlights the need for consistent marketing strategies and staying top of mind with customers.TakeawaysThe importance of providing value to customers and creating a great experienceThe challenges of sustaining momentum after a TV appearanceThe need for consistent marketing strategies and staying top of mind with customers

5/20/24 • 33:06