Take your transportation business to the next level. Kenneth Lucci of Driving Transactions and James Blain of PAX Training share the secrets of growing a successful and profitable ground transportation company. On this podcast, you’ll hear interviews with owners, operators, investors, and other key players in the industry. You’ll also hear plenty of banter between Ken and James.Learn how you can grow revenue, train your team, drive higher profits, and boost owner income. Subscribe today!
Send us a textWhat happens when professional motorcoach drivers make unprofessional decisions—and it all ends up on camera?In this episode of the Ground Transportation Podcast, James Blain and Ken Lucci analyze real dash cam footage showing unsafe motorcoach behavior, including early turns near pedestrians, rolling stops, aggressive lane changes, and road rage incidents. Each clip highlights a deeper issue: training gaps, lack of accountability, and reactive safety culture.Even if you're not in front of a screen to see the videos themselves, the conversation goes beyond the footage to explore:Why motorcoaches require different decision-making than cars or trucksHow small mistakes escalate into serious riskThe role of training, telematics, and proactive safety programsWhy viral videos don’t just hurt drivers—they haunt companiesThe hard truth about “day late, dollar short” safety investmentsThis episode is a clear warning for operators: safety isn’t optional, and cameras are always watching.Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
2/4/26 • 68:07
Send us a textInsurance premiums continue to rise across the ground transportation industry—but the reasons go far beyond individual accidents or safety scores.In this episode, James speaks with insurance specialist Michael Gaddis about the systemic forces driving higher rates, including claims behavior, litigation trends, nuclear verdicts, and the growing influence of reinsurance markets. Together, they explain why many operators are being impacted regardless of their loss history—and where responsibility truly lies.This conversation explores:How claims evolve from incidents into long-term financial liabilitiesWhy courtrooms, not collisions, are increasingly setting insurance costsThe disconnect between operator performance and premium pricingPractical insights into reporting, documentation, and risk awarenessA must-listen for operators who want to better understand the insurance landscape they’re operating in—and make smarter decisions in a market that’s becoming more complex every year.Connect with Michael: https://www.linkedin.com/in/michael-gaddis-074371188/Learn More About Cable Insurance: https://cableinsurance.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
1/28/26 • 59:30
Send us a textIn this solo episode, Ken Lucci outlines the 10-part business planning framework he uses with million-dollar transportation operators to drive predictable profits and long-term financial stability.Ken explains why most operators struggle—not because they lack effort, but because they lack a clear, executable plan. He walks through the core elements of a real business plan, including revenue targets, financial objectives, sales initiatives, service improvements, operational priorities, and people strategy.You’ll learn:What belongs in a serious business plan—and what doesn’tHow profitable operators plan for cash, margins, and owner compensationWhy proactive planning leads to predictable profitsHow to set quarterly priorities and end-of-year success metricsWhat non-negotiable outcomes every owner must defineThis episode is designed for operators at every stage, from small fleets to established companies, who want more control over their numbers—and fewer financial surprises.If you want a practical planning framework you can actually execute, this episode is a must-listen.Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
1/21/26 • 38:39
Send us a textHuman trafficking is happening in everyday places—and often, the people best positioned to stop it don’t realize the power they hold.In this episode of the Ground Transportation Podcast, James Blain sits down with Lexi Higgins of Truckers Against Trafficking for a candid, eye-opening conversation about what human trafficking really looks like and how transportation professionals play a critical role in prevention and intervention.Together, they dismantle common misconceptions—like “stranger danger” and “chosen work”—and explain how traffickers use force, fraud, and coercion to hide exploitation in plain sight. From bus terminals to charter vehicles, this episode reveals how drivers, dispatchers, and frontline staff often encounter trafficking at multiple stages, sometimes without realizing it.More importantly, Lexi explains:What signs actually matterWhy reporting suspected trafficking is always the right callHow law enforcement uses tips—even when you never hear the outcomeWhy education, not perfection, is what saves livesThis is not a sensational story—it’s a call to responsibility.Whether you’re an operator, a driver, or someone who cares about the role transportation plays in our communities, this episode will change the way you see your responsibility—and your ability to make a difference.Learn more and access free training at: tatnonprofit.orgRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
1/14/26 • 71:37
Send us a textGrowing a ground transportation company is hard. Growing one that buyers actually want is even harder.In this episode of the Ground Transportation Podcast, Ken Lucci speaks with Randy Allen, former CEO of James Limousine, about his journey building a respected regional transportation company and successfully selling it after nearly two decades.Randy explains how James Limousine:Grew from $1M to $4M in revenue over 17 yearsBuilt a premium brand through community involvement and trustUsed profit-sharing to retain drivers and reduce riskFocused on corporate clients without ignoring retail opportunitiesAvoided common “herd mentality” mistakes in equipment and technologyPrepared clean financials and systems that attracted qualified buyersThe conversation also explores leadership fatigue, succession readiness, and why adaptability will define the next five years of the transportation industry.This episode is a practical, candid look at scaling, culture, branding, and exit strategy — from someone who’s lived it.Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
1/7/26 • 61:53
Send us a textThe transportation industry is at an inflection point — and operators who fail to adapt may not survive the next phase.In this episode of the Ground Transportation Podcast, Ken Lucci offers a candid assessment of the state of the transportation industry, cutting through noise and speculation to focus on what truly matters for operators today.Ken explores the pressures reshaping the industry — from insurance and regulatory risk to operational discipline and leadership mindset — and explains why the gap between struggling operators and strong operators continues to widen.This conversation is designed for owners and executives who want a realistic view of the road ahead and actionable perspective on how to protect profitability, reduce risk, and build lasting enterprise value.If you want an honest, experience-driven look at where the industry stands — and how to respond strategically — this episode delivers.Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
12/31/25 • 46:43
Send us a textIn this holiday year-in-review special, Ken Lucci and James Blain reflect on the conversations, guests, and industry moments that made this past year such a pivotal one for ground transportation.From memorable origin stories and standout interviews to hard conversations about insurance pressure, safety expectations, and industry fragmentation, this episode captures the lessons operators can’t afford to ignore. The hosts revisit insights from across the podcast’s most impactful episodes, including reflections from major industry events and candid moments that reinforced why collaboration across transportation verticals is essential.This episode is both a celebration of how far the podcast—and the industry—has come, and a thoughtful look at what must change for operators to thrive moving forward.If you’ve followed the Ground Transportation Podcast this year, this is the perfect episode to reflect, reset, and look ahead.Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
12/24/25 • 47:51
Send us a textInsurance remains one of the most challenging and frustrating realities facing ground transportation operators today. Even companies with strong safety records are seeing double-digit premium increases, shrinking carrier options, and fewer levers to pull at renewal time.In this episode of the Ground Transportation Podcast, James Blain is joined by Joseph Madiedo, a second-generation transportation insurance specialist from The Professional Insurance Center, to unpack what’s really happening behind the scenes of the insurance market.Joseph explains why insurance rates continue to rise, how reinsurance and litigation costs affect operators nationwide, and what insurance carriers actually look for when underwriting transportation risk. Drawing from deep experience across limo, charter bus, motorcoach, taxi, and NEMT operations, he offers practical insight into how proactive operators can better position themselves — even in a difficult market.In this episode, you’ll learn:Why clean operators still face insurance increasesHow insurance carriers evaluate risk in ground transportationWhat safety programs, driver training, and camera systems actually influenceWhy working with a transportation insurance specialist mattersWhat operators should realistically expect in the next several yearsWhether you’re preparing for an upcoming renewal or trying to understand the long-term outlook for insurance in ground transportation, this episode provides clear, grounded perspective from someone who lives in this space every day.Connect with Joseph: https://www.linkedin.com/in/joseph-madiedo-812714157/Learn more about PIC: https://piconline.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
12/17/25 • 69:17
Send us a textAutonomous vehicles promised safer roads, fewer accidents, and a seamless future — but the real-world footage tells a very different story. In this episode, Ken Lucci and James Blain react to a curated set of shocking, hilarious, and sometimes disturbing AV clips, including Tesla autopilot mishaps, snowy-road confusion, near-miss lane changes, and even a tragic cruise-vehicle incident.From the “cardboard-box test” debate to the ethics of the trolley problem, they break down what the technology actually sees, how it makes decisions, and why operators shouldn’t assume AI thinks anything like a human. They also explore real implications for operators:Will AVs really lower insurance premiums?How close are we to driverless buses?What happens to safety drivers and workforce transition?Are regulators and engineers moving fast enough — or too fast?It’s equal parts education and entertainment as Ken and James take on robo-taxis, Tesla logic, data collection, human instinct, AV ethics, and the future of ground transportation — one wild video at a time.Whether you’re curious, skeptical, or cautiously optimistic about AV tech, this episode will have you laughing, thinking, and maybe gripping your steering wheel a little tighter.Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
12/10/25 • 65:52
Send us a textIn this episode, Ken Lucci sits down with Natalie Beane, an SBA and business-lending expert who helps small and mid-sized companies secure the capital they need to operate, grow, and survive challenging markets.Natalie breaks down how SBA loans really work, the differences between traditional banking and government-backed financing, and what transportation operators can do today to make themselves lender-ready. She explains why clean financials matter, how banks evaluate risk, the biggest reasons loan applications get denied, and the operational habits that signal stability to underwriters.Whether you're growing, rebuilding, or simply future-proofing your company, Natalie’s insights are essential listening.CHAPTERS:00:00 Welcome01:47 Background03:30 The Tail That Wags The Dog04:50 Types of SBA Loans06:26 What are SBA Loans Used for?08:14 The Importance of Financial Reporting Documents11:54 SBA for Real Estate15:33 SBAs to Buy Businesses23:40 SBA Myths33:01 Promissory Notes36:37 Sellers Who Want it All41:44 Cash Flow46:25 How To Prepare a Buyer48:23 Owners and W2s50:29 The SBA Provider ProcessConnect with Natalie: https://www.linkedin.com/in/natalie-beane-8a2972b/Learn more about Provide: https://www.getprovide.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
12/3/25 • 56:24
Send us a textIn this episode, James and Ken break down one of the most critical—and most overlooked—skills in the ground transportation industry: proactivity. Drawing from real operator examples and industry data, they explore how being proactive transforms three essential areas of your business:• Safety: Why consistency, telematics, training, and “the 72-hour rule” matter more than experience alone.• Business Development: How to break out of reactive habits, increase your sales activity, and avoid the “it worked last year” mindset.• Financial Planning: The fundamentals every operator must understand—cash position, liquidity, metrics, and preparing for financing or acquisition opportunities.Ken and James explain why operators who are proactive—not reactive—are the ones thriving in 2025, and why consistency is the common thread running through every high-performing company in the space.Whether you’re running a fleet of 5 vehicles or 150, this episode gives you the mindset and tools to stay ahead of risk, grow revenue intentionally, and strengthen your financial foundation.CHAPTERS:00:00 Welcome01:36 Proactivity04:59 No Accidents, No Problems11:17 Few Accidents Are Freak Issues16:05 All About The Reps21:31 The Foundation24:24 Business Development41:25 Seasonality43:42 Events Calendar46:52 FinancesRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
11/26/25 • 65:07
Send us a textOrder the book today: https://www.amazon.com/Unbreakable-Path-Resilience-Pursuit-Greatness/dp/1967424373/Industry legend Charlie Horky returns to the podcast to celebrate the release of his new book, Unbreakable Path — a raw, fast-moving account of how he built one of the largest limousine companies in the world, lost it all, and rebuilt his life and career from the ground up.In this conversation, Charlie shares what pushed him to finally write the book, the pivotal moments that shaped his rise at CLS, the missteps that nearly ended everything, and how he found his way back with Slade Services. This episode pulls back the curtain on one of the industry’s most talked-about figures — his wins, his failures, and the lessons he hopes operators of every size will take from his story.If you want the truth behind the folklore, the mindset behind the risks, and the perspective that only 45 years in the industry can provide, you won’t want to miss this one.CHAPTERS:00:00 Welcome01:00 Unbreakable Path06:57 Pivotal Turning11:38 Poor Choices14:55 Failure Wasn't An Option16:47 Broken Covenants19:41 Making Connections & Shaking Things Up21:55 Largest Revenue at CLS22:32 Different and the Same25:43 Charlie's Happy Place31:26 Slade Services36:21 Customer Care40:33 Relationship Building50:57 Ten Year Forecast01:00:03 Parting ThoughtsConnect with Charlie: https://www.linkedin.com/in/charlie-horky-1320354b/Visit Slade Services: https://www.sladeservices.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
11/19/25 • 64:53
Send us a textWhat if booking a ride could be as simple—and transparent—as booking a flight?That question inspired Obi, the world’s first true rideshare aggregator, and the focus of this episode of the Ground Transportation Podcast. Host Ken Lucci sits down with Ashwini Anburajan, CEO of Obi, to explore how the company became known as “the Kayak of Rideshare.”Ashwini shares her journey from NBC political reporter to BuzzFeed data strategist to tech CEO, and how her obsession with consumer transparency led her to Obi—a platform that compares Uber, Lyft, Curb, and other providers side-by-side in real time. She explains how Obi’s story began, the data engine that powers it, and the company’s mission to help riders, drivers, and operators navigate an evolving mobility landscape. In this conversation, you'll hear:• The origins and evolution of Obi—from a 2019 pivot to over 1 million global users today• How Obi connects more than 175 countries’ rideshare providers in one app• The future of autonomous mobility and what it means for drivers• Why pricing transparency could reshape how consumers choose ground transportationIf you’ve ever wondered where rideshare technology is heading—or how smaller operators might fit into the next wave of mobility innovation—this episode delivers a front-row seat to that future.CHAPTERS:00:00 Introduction00:25 Welcome01:59 Obi Rideshare03:27 Background05:30 How The App Works10:22 Pricing Transparency13:36 Why Download Obi?14:50 Corporate Rideshare Plans15:46 Tech Development17:03 Rideshare's Reaction18:28 Autonomous Optionality29:46 The Fate Of Rideshare Drivers In Five Years35:41 Expansion Plans41:33 Parallels Between AI and AVs49:02 Obi And Price Transparency52:24 Where To Access Obi53:49 ConclusionLearn more about Obi: rideobi.comConnect with Ashwini: https://www.linkedin.com/in/aanburajan/00:00 Introduction00:25 Welcome01:59 Obi Rideshare03:27 Background05:30 How The App Works10:22 Pricing Transparency13:36 Why Download Obi?14:50 Corporate Rideshare Plans15:46 Tech Development17:03 Rideshare's Reaction18:28 Autonomous Optionality29:46 The Fate Of Rideshare Drivers In Five Years35:41 Expansion Plans41:33 Parallels Between AI and AVs49:02 Obi And Price Transparency52:24 Where To Access Obi53:49 ConclusionTry Obi: rideobi.comAshwini Anburajan: https://www.linkedin.com/in/aanburajan/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
11/12/25 • 57:29
Send us a textAfter a whirlwind season of industry events — from the Chauffeur Driven/NLA Show in Dallas, GBTA, IATR, CBA and more...Ken Lucci and James Blain circle the wagons and unpack the biggest trends shaping 2025 and beyond.In this Ground Transportation Podcast episode, they share key insights from research, analyst reports, and conversations with owners and operators across the country:The data behind a strong rebound in corporate travel, luxury hotels, and private aviationThe mounting pressure of insurance costs and what operators can do to prepareHow inflation and tariffs are reshaping vehicle acquisition strategiesAnd, most importantly, a growing movement toward industry-wide collaborationKen and James reveal why it’s time for operators, vendors, and associations across all sectors — limo, motorcoach, shuttle, and taxi — to unite around shared challenges and create a single, powerful voice for passenger transportation.Whether you attended the events or are catching up from the road, this recap delivers the conversations, context, and calls to action driving the industry forward.CHAPTERS:00:00 Welcome01:16 CD/NLA Dallas Recap12:15 Tariff Trouble18:44 WWII story21:12 Harder to make a profit25:35 Weathering economic uncertainty28:32 State of the Industry33:25 Safety mindset35:28 Centralized dashboard39:50 Collaborative solution01:03:23 Closing RemarksRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
11/5/25 • 68:12
Send us a textFor 14 straight years, commercial auto insurance has been unprofitable — and for operators, premiums keep climbing with no end in sight. In this hard-hitting episode, James Blain and Ken Lucci sit down with Tim Delaney, President of the Commercial Auto Division at Lancer Insurance, to unpack what’s really driving your insurance costs — and what you can do about it.Tim explains how “nuclear verdicts,” rising medical costs, and attorney-funded lawsuits have transformed the insurance landscape, why fleet owners are paying for systemic legal abuse, and how to protect your business before a claim ever happens. In this episode, you'll learn:• Why the legal system, not your loss runs, is inflating premiums.• What underwriters actually look for (and how safety documentation can lower your risk).• How to make your company defensible before an accident ever occurs.• The real meaning of reinsurance — and how global risk pools affect your local premiums.• Why affiliate vetting and contract structures can make or break your personal liability.This is a must-listen for every owner and operator facing rising insurance costs and looking to stay financially viable in today’s litigious environment.Chapters00:00 Welcome00:26 Background02:01 The Myth Of Fleet Insurance06:49 How Insurance and Re-Insurance Works12:33 Focus on Re-Insurance14:07 History In Livery Space15:14 Risk Categories18:03 Limits20:24 Permanent Hard Insurance Market30:51 Don't Put Your House Up32:25 Symbol Seven Only41:38 Will The Storm Break?49:46 Telematics And Training52:10 What Sets Lancer Apart From The Rest58:04 ConclusionConnect with Tim Delaney: https://www.linkedin.com/in/timothy-delaney-b524a55/Learn more about Lancer Insurance: https://www.lancerinsurance.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
10/29/25 • 61:54
Send us a textReact to the videos along with us on our YouTube pageJoin James and Ken as they explore the chaos of unpredictable driving scenarios in this lively episode. With a guest appearance from John Tyreman, the executive producer of the Ground Transportation Podcast, the team reacts to a series of dash cam videos showcasing near misses, high-speed chases, and outrageous incidents. They offer expert insights on maintaining safety, situational awareness, and emergency procedures. Learn how to handle chaotic situations on the road, keep your passengers safe, and much more. Don't miss this action-packed episode filled with valuable driving advice and entertaining reactions!CHAPTERS:00:00 Welcome00:26 Introduction01:25 John Tyreman02:04 How To Respond To Chaos04:07 Ambulance Video10:48 Point Of No Return17:25 Limo VS. Train19:29 ENS System29:39 Vol31:19 Jersey And The Fast And Furious37:54 Wrong Way Car46:51 Limo Vs. Cornfield48:48 World's Worst Limo Driver52:16 Las Vegas Drift57:00 ConclusionRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
10/22/25 • 63:57
Send us a textAre you leading with a vision and strategy?In this episode, Ken Lucci sits down with Steve Firestone, founder of Firestone Strategies Group. They discuss essential strategies for small transportation businesses, focusing on financial acumen and strategic planning. Steve shares his extensive career experience in corporate America and the security industry, providing valuable insights into common pitfalls that entrepreneurs face. The discussion revolves around core values, organizational alignment, and the concept of working *on* the business rather than in it. CHAPTERS00:00 Welcome00:25 Introduction01:36 Background04:38 Business Owners Who Still Work16:04 When It Stops Being A Family Business19:36 The Strategic Plan Or Organizational Alignment29:48 What's Behind Transportation Operator's Flat Returns37:37 Stretch Goals43:38 The Problem With Customer Attrition46:19 ProactivityVisit Firestone Strategies: https://firestonestrategies.com/Contact Steve Firestone: steve@firestonestrategies.comRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
10/15/25 • 63:31
Send us a textIn this episode of the Ground Transformation Podcast, James Blain sits down with Dr. Umut Aslan from the Growth and Success Institute. They discuss Dr. Aslan's journey from working in a small family business to managing a successful transportation company, Men in Black Transportation, which grew from a single vehicle to a mixed fleet including motor coaches. Dr. Aslan shares key insights on the importance of networking, marketing, and strategic planning for business growth, as well as the evolving role of technology in the transportation industry. The episode also highlights the value of mentorship and peer groups in achieving business success.CHAPTERS00:00 Introduction00:26 Welcome 01:32 Background04:52 First Business: Men In Black Transportation08:50 Growth Factors10:59 Moving To Larger Vehicles14:10 Entreprenurial Evolution21:25 Current State of Business23:55 The Adoption of Robotaxis By Businesses28:29 Mentoring Or Networking?41:40 Future Opportunities45:44 Coaching Peer Groups54:18 ConclusionDr. Alsan: Umut@growthandsuccessinstitute.comLinkedIn: https://www.linkedin.com/in/umut-aslanGrowth and Success Institute: https://growthandsuccessinstitute.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
10/8/25 • 58:40
Send us a textWho says you shouldn't mix family and business?In this episode of the Ground Transportation Podcast, Ken Lucci sits down with industry veterans Mike Rose from My Limo and Tim Rose from Hoffman Transportation Group. Discover their journey from rental cars to growing a transportation business 10x from $4 million to $40 million in 5 years. Learn about the importance of customer service, technology adoption, and creating a culture of safety. They discuss the current challenges in the industry, such as insurance and technology, and share insights on future opportunities.CHAPTERS:00:00 Intro00:26 Welcome01:33 Introduction09:12 Emergency Services Dispatching12:26 Early and Current Challenges17:35 From 4 to 40 Million22:29 Managing Expectations30:51 The Biggest Challenges and Opportunities of the Next Five Years37:54 Insuring Safety Into Operations53:45 Five Year ForecastMike Rose: mike.rose@mylimo.comTim Rose: trose@dolphintransportation.comRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
10/1/25 • 65:09
Send us a textWhich alligator do you need to worry about? The one closest to the boat.In this episode, James sits down with Matt Maglio, Regional Vice President at Greyhound. Matt shares his journey from bus driver to executive, emphasizing the importance of safety, mentorship, and continuous learning in the motor coach industry. They discuss the value of industry organizations like the Bus Industry Safety Council (BISC) and Bus Maintenance and Repair Council (BusMARC) highlighting networking opportunities and access to regulatory insights. Matt also offers advice for newcomers to the industry and reflects on the impact of mentors in his career. The conversation provides valuable insights into leadership, safety practices, and professional growth in the ground transportation sector.CHAPTERS:00:00 Welcome00:27 Introduction02:36 Getting Started In Motor Coach03:41 Learning A Team Sport06:00 Matt's Crawford Lasseter Story09:55 Out of the Driver's Seat12:47 Flix and Greyhound Acquisition16:23 What Is The Scale Of The Operation?19:06 The Must Haves21:20 Good Health Matters27:03 The Alligator Closest To The Boat29:29 Common Pitfalls With Expansion34:47 Benefits of the Bus Safety Council38:03 Al Smith42:24 Advice For Newcomers48:17 BISC & BusMARC55:50 Pivotal MomentConnect with Matt Maglio: https://www.linkedin.com/in/matt-maglio-a11450169BISC - https://www.buses.org/about/special-interest-councils/bus-industry-safety-council-bisc/BusMARC - https://www.buses.org/about/special-interest-councils/bus-maintenance-and-repair-council/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
9/24/25 • 62:49
Send us a textChris Weiss, President & Publisher of Chauffeur Driven Magazine, returns for another episode!In this episode, James, Ken, and Chris discuss the upcoming Dallas Fall Show at the Gaylord Texan October 25-28, 2025, highlighting its robust schedule, anticipated attendance, and what owners and operators can expect at the show.The team also elaborates on the value of attending national trade shows, networking, and the unique experiences offered such as mentoring programs and specialized sessions on topics like distracted driving and the financial implications of government bills on the industry. CHAPTERS:00:00 Introduction03:49 Dallas Fall Show07:34 Mentoring Program 15:16 Education Programs 20:03 Event Dates21:44 Vegas Show '26 Preview23:05 From Average to Excellent26:45 Realistic Expectations32:44 How to Get the Most out of The Show46:36 James' Trade Show SecretCD/NLA Dallas 2025: https://www.cdnlashow.comChauffer Driven Website: https://www.chauffeurdriven.comConnect with Chris on LinkedIn: https://www.linkedin.com/in/chrisweiss2/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
9/17/25 • 68:15
Send us a textPlan for your exit the right way.In this episode of the Ground Transportation Podcast, Ken Lucci sits down with Phil Shetsen, President of Bona Vita Benefits, who shares some common financial planning mistakes made by transportation operators. Phil emphasizes the importance of life insurance, benefits, and retirement planning. He shares his personal and professional journey, the mission to help others avoid financial pitfalls, and offers insights into creating robust benefits plans, tax strategies, and fostering long-term company growth by retaining top talent. CHAPTERS:00:00 Introduction06:35 Background13:07 Life Insurance18:59 Asset Sales20:35 Specialized Products25:26 PEOs33:34 401Ks39:43 Find The Right Clients43:44 Tax StrategiesConnect with Phil on LinkedIn: https://www.linkedin.com/in/pshetsen/Visit Bona Vita Website: https://www.bvbenefits.com/NLA: https://www.limo.org/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
9/10/25 • 59:22
Send us a textWelcome to another exciting episode of the Ground Transportation Podcast. Host James Blain discusses the future of the global chauffeur industry with Dr. Vojkan Tasic, founder and CEO of Limos4. Vojkan shares his journey from an engineering background to revolutionizing the limo business, focusing on building a booking platform, the significance of quality assurance, and the strategic expansion of his company. The conversation dives into the critical differences between the US and European executive transportation markets, the impact of AI and autonomous vehicles in the industry, and best practices for leveraging technology to stay ahead. CHAPTERS:00:00 Introduction & Background05:40 What Makes a Successful Platform08:15 The Big Difference Between Europe and the US18:10 How Rideshare Effected the European Market23:49 Chauffered Means More Than Just a Vehicle28:35 Finding Affiliates that Meet Your Standards37:08 Ideal Clients & The Secret Sauce41:53 What does the Future Hold47:39 Biggest Opportunity in the Industry TodayConnect with Vojkan Tasic on LinkedIn: https://www.linkedin.com/in/vojkantasic/Visit Limos4 Website: https://www.limos4.com/Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
9/3/25 • 59:17
Send us a textGet a grip on your transportation business with EOS.In this episode of the Ground Transportation Podcast, Ken Lucci introduces EOS professional implementer Mike Zappone, who shares his journey from limo operator to a professional implementer of the Entrepreneurial Operating System (EOS). Discover Mike’s journey from selling his transportation business to becoming an EOS implementer, and learn how you can elevate your business, align your team, and achieve sustainable growth. Learn the key principles of EOS and how they can transform your company into a well-oiled machine.CHAPTERS:00:00 Intro01:24 Background02:05 Leros05:16 Struggles with Retirement05:47 EOS22:00 The People Analyzer27:23 The EOS End Product30:54 What About Toxic People?35:22 Is This the Best Use of Your Time?37:52 Delegate and Elevate40:01 The Biggest Objection to EOS42:28 Core Values46:33 The Matrix47:42 Why Small Businesses Fail48:54 The Accountability Chart52:40 Bobby Bellagambia and Focus56:21 Ken's Dancing With the Stars StoryLinks:Traction by Gino Wickman: https://www.eosworldwide.com/traction-bookMike’s EOS Webpage: https://www.eosworldwide.com/mike-zapponeConnect with Mike on LinkedIn: https://www.linkedin.com/in/michaelzappone/Email Mike: mike.zappone@eosworldwide.comRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
8/27/25 • 60:40
Send us a textDo you find yourself working *in* the business, and not *on* the business?Ever feel like you're wearing too many hats?You may be suffering from DIY addiction...On this episode of the Ground Transportation Podcast, Ken and James discuss the hidden costs of micro-managing a business, and why systems, process, and training are so critical for the operation of transportation businesses. Learn how to find the strength to take back your time, and get back to building your business. Discover why training, outsourcing, and process documentation can accelerate your company's growth. Go from DIY entrepreneur to a thriving business leader. Listen today.00:00 Welcome01:42 We'll Do That Ourselves03:11 The Peter Principle06:10 Spend Time Now to Save Time Later08:58 Ken Riding the Rails10:41 Don't Mow Your Own Grass13:00 Ken Story14:03 Tommy Mazi's Famous Line 20:01 Limiting Beliefs27:14 Shoestringers28:14 Bookkeeping Services30:00 Your Business Plan Should be a Two-Sided CoinRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
8/20/25 • 48:22
Send us a textWho are the biggest players in the autonomous vehicle (AV) market? Let's find out.In this exciting episode of the Ground Transportation Podcast, Ken Lucci, Chief Business Analyst of Driving Transactions, shares research he has surfaced from secondary sources like Goldman Sachs, Bloomberg, and other business analysts, connecting dots for owners and operators on the verge of offering Autonomous Livery services.Ken provides compelling insights about the projected growth of AV robo-taxis, notable partnerships like Uber-Lucid-Nuro, safety concerns, regulatory hurdles, and the evolving business models that will shape the future of ground transportation. This episode also shines a light on AV pilot programs in cities like Jacksonville and universities like the University of Mississippi. Tune in to stay informed and learn how forward-thinking operators can prepare for this industry shift.CHAPTERS:00:00 Welcome01:21 Autonomous Vehicles03:03 Goldman Sachs Report06:34 From Horsepower to Brainpower 09:29 Waymo11:46 Zoox 12:47 Tesla14:44 Uber19:13 The Bellwether19:51 Autonomous Livery 21:38 Bentler Groups23:47 Beep24:30 What's Next for Autonomous? 26:22 Rising Significant Concerns34:45 Forward Thining Operations Need to do The Following40:03 The Impact on The Taxi IndustryLinks: Goldman Sachs: https://www.youtube.com/watch?si=XmV4IdnB-tU1-zFd&v=hiDVYhzeBYM&feature=youtu.beBenteler: https://www.benteler.com/en/Jacksonville news link: https://youtu.be/2kUJBZMwR2g?si=yb111dVtamxd477gRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
8/13/25 • 49:27
Send us a textIn this episode of the Ground Transformation Podcast, James hosts Paul from Superior Executive Transportation, based in Virginia Beach, to discuss the intricacies of providing high-end luxury car service. Paul shares his journey from the fine dining industry to establishing a distinguished chauffeured car service. They discuss topics such as the importance of maintaining high standards of luxury and reliability, overcoming the challenges of starting a business, and the value of networking within the industry. Paul also emphasizes the significance of having a consistent brand and service quality across all chauffeurs. Tune in to discover insightful perspectives on the future of luxury transportation and the indispensable role of exceptional service.00:00 Welcome01:18 Paul's Background05:59 Scaling the Business09:06 Why No Limos?10:50 Quiet Luxury17:56 Dress for Success20:40 The Last Butlers on Earth23:53 How to Control the Experience26:56 How to Get and Keep Employees31:57 The Heart for Service34:53 The Customer Service Advantage39:12 Stay in Your Lane45:31 What Does the Future Hold?53:45 What Advice Would You Give Your Former Self?Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
8/6/25 • 62:29
Send us a textRobo-taxis going mainstream may happen sooner than you think...In this episode of the Ground Transportation Podcast, Ken and James discuss a groundbreaking announcement regarding the latest advancements in AV (Autonomous Vehicle) technology, referencing key players like Waymo, Tesla, Lucid, and Nuro. The conversation covers the exponential growth predicted by Moore's Law, the competitive landscape, and the significant technological advancements driving the industry forward. They also highlight real-world applications and future opportunities for fleet operators, touching on topics such as the impact on the luxury transportation market and the potential for AVs in specialized environments like university campuses. Tune in to stay ahead of the curve in the rapidly evolving world of autonomous vehicles, and the potential impact on the transportation industry.CHAPTERS:00:00 Welcome01:40 Waymo in NYC02:31 Moore's Law06:31 Different Types of AVs16:55 The Fate of TNC and Taxis18:43 Effects on the NEMT Space21:00 Google and Fleet Operations28:46 Uber Announcement39:47 The Possible Benefits From AVs48:36 What Operators Can Do Today52:00 AV PredictionsRegister for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
7/30/25 • 69:07
Send us a textOn this exciting edition of the Ground Transportation Podcast host, Ken Lucci, digs into the future of the chauffeur transportation industry with special guest Leonardo from Magis. They discuss the transformative power of AI and autonomous vehicles, addressing the challenges and opportunities these innovations bring. Learn about the importance of embracing new technologies, potential roadblocks, and the need for the industry to evolve.00:00 Intro + Welcome04:24 Why Magis Came to the USA06:57 Tech Monopolies and the Future10:21 Parallels with the Electronic Security Industry12:50 Not in the Business of Innovation, and Automation Growth27:53 Pony AI29:36 May Mobility31:47 The Future of AV s37:15 Parallels between Movie Studios and AVs47:33 The Real Cost of Rideshare55:18 What's in store for the FutureConnect with Leonardo: https://leonardo-gannio.comLeonardo's book:https://www.amazon.com/Mobility-3-0-Thrive-Passenger-Transportation/dp/B0DSKBBLSSArticle mentioned:https://www.aeaweb.org/articles?id=10.1257/jep.33.2.3 Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
7/23/25 • 63:12
Send us a textIn this special episode of the Ground Transportation Podcast, we take a journey through some moments from past episodes about the impact of proper driver training. Host James Blain from PAX Training reflects on key elements that have shaped their discussions on training, customer service, and building a strong brand in the transportation industry. Featuring clips and insights from industry leaders like Bruce Heinrich, Tom Halsnik, Tiffany Hinton, Michelle Petelicki, and Athena Grimm. This episode dives deep into the importance of quality training, emotional intelligence, brand consistency, and internal culture. Chapters0:00 Welcome2:27 Bruce Heinrich12:43 Tom Halsnik23:42 Charlie Horky33:07 Tiffany Hinton39:31 Michelle Petilicki46:41 Athena Grimm52:17 Closing ThoughtsListen the full episodes from our guests:The Customer Experience: From the First Phone Call to the Final Thank You, with Bruce Heinrich: https://www.buzzsprout.com/2400189/episodes/16247937Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik: https://www.buzzsprout.com/2400189/episodes/16432125Rock N’ Roll Pioneer: Charlie Horky’s Epic Journey in Ground Transportation: https://www.buzzsprout.com/2400189/episodes/16977323Driving Sustainability: Tiffany Hinton's Influence on the Future of Ground Transportation: https://www.buzzsprout.com/2400189/episodes/16553236Charting a New Course: Exploring the Future of Motorcoach with Michelle Petelicki: https://www.buzzsprout.com/2400189/episodes/17228621The RAISE UP Mindset: Athena Grimm’s Blueprint for Business and Personal Growth: https://www.buzzsprout.com/2400189/episodes/16553158Register for the CD/NLA Vegas show March 1-3 here: https://cdnlavegas.com/ Pax Training is your all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp
7/16/25 • 60:22
