Listen to SimpleBiz360™ Podcast podcast

How do you overcome the crafty combination of internal spinners who are manipulators? OMOQ #95	SimpleBiz360™ Podcast	00:54
How long will customers tolerate excuses designed to explain away vendor results? OMOQ #94	SimpleBiz360™ Podcast	00:59
Is your company capturing all of the line item details in the costing process? OMOQ #93	SimpleBiz360™ Podcast	00:57
Is your company pricing itself out of the market? OMOQ #92	SimpleBiz360™ Podcast	00:56
Does your company unnecessarily charge customers for mistakes you make? OMOQ #91	SimpleBiz360™ Podcast	00:59
Is your company proactive or reactive? OMOQ #90	SimpleBiz360™ Podcast	00:58
Are you leading by example? OMOQ #89	SimpleBiz360™ Podcast	00:55
Is your entire company grabbing the oars and rowing in the customer advocate boat? OMOQ #88	SimpleBiz360™ Podcast	00:57
Will your service and product quality defend your price? OMOQ #87	SimpleBiz360™ Podcast	01:00
Is your company avoiding the catastrophic dangers of scheming and scamming customers? OMOQ #86	SimpleBiz360™ Podcast	00:57
Do you choose to avoid managing tough business situations by finding the easy way out? OMOQ #85	SimpleBiz360™ Podcast	00:56
Does your company set up contingency plans to manage various business curveballs? OMOQ #84	SimpleBiz360™ Podcast	00:59
Are customers receiving heartfelt apologies when they are warranted? OMOQ #83	SimpleBiz360™ Podcast	01:00
Is your company trying to manage things that are not being measured OMOQ #82	SimpleBiz360™ Podcast	00:48
Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81	SimpleBiz360™ Podcast	00:59
How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80	SimpleBiz360™ Podcast	00:53
Do your customers know the benefits of using your products and services? OMOQ #79	SimpleBiz360™ Podcast	01:00
How does your company define the customer experience? OMOQ #78	SimpleBiz360™ Podcast	00:59
Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77	SimpleBiz360™ Podcast	00:52
What tools does your company use to help customers sell silently? OMOQ #76	SimpleBiz360™ Podcast	00:57
How can companies create more AHA moments for customers? OMOQ #75	SimpleBiz360™ Podcast	00:58
Does your company ever examine how customer perceptions can become customer realities? OMOQ #74	SimpleBiz360™ Podcast	00:56
Is your company processing and returning all customer voice mails? OMOQ #73	SimpleBiz360™ Podcast	00:55
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72	SimpleBiz360™ Podcast	00:59
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71	SimpleBiz360™ Podcast	00:56
Do you still provide quality service even after you got paid for the job? OMOQ #70	SimpleBiz360™ Podcast	00:59
Is it time for your organization to purge some stinkin thinkin? OMOQ #69	SimpleBiz360™ Podcast	00:53
How do brevity and simplicity fit into your service deliverables? OMOQ #68	SimpleBiz360™ Podcast	00:57
Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67	SimpleBiz360™ Podcast	00:55
Does your company reprimand failure, or reward it? OMOQ #66	SimpleBiz360™ Podcast	00:59
What would your day be like if you managed tasks by touching things only onetime? OMOQ #65	SimpleBiz360™ Podcast	00:56
Does your company deliberately initiate customer greetings? OMOQ #64	SimpleBiz360™ Podcast	00:55
Are you actively noticing any potential business improvements from everyday life? OMOQ #63	SimpleBiz360™ Podcast	00:52
What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62	SimpleBiz360™ Podcast	00:48
Is your company merely taking orders, or creating experiences? #61	SimpleBiz360™ Podcast	00:53
Does your company have a mindset to routinely update customers? #60	SimpleBiz360™ Podcast	00:54
What value does your company place on providing customers user-friendly information? OMOQ #59	SimpleBiz360™ Podcast	00:57
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58	SimpleBiz360™ Podcast	00:59
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57	SimpleBiz360™ Podcast	00:59
How many times do you catch yourself finishing customer sentences? OMOQ #56	SimpleBiz360™ Podcast	00:55

How do you overcome the crafty combination of internal spinners who are manipulators? OMOQ #95

SimpleBiz360™ Podcast

00:54

How long will customers tolerate excuses designed to explain away vendor results? OMOQ #94

SimpleBiz360™ Podcast

00:59

Is your company capturing all of the line item details in the costing process? OMOQ #93

SimpleBiz360™ Podcast

00:57

Is your company pricing itself out of the market? OMOQ #92

SimpleBiz360™ Podcast

00:56