Show cover of In the Loupe

In the Loupe

In the Loupe is a weekly podcast hosted by Punchmark, the Jewelry Industry's favorite website provider. Each week's episode is focused around the explanation and advocacy of important E-Commerce topics and why every jeweler needs to be focused on their online presence now more than ever.

Tracks

Shaping the Future of Jewelry: an Interview with RJO's Leadership Team
Send us a Text Message.The winds of change are blowing through the corridors of family-owned jewelry businesses. Mike spoke with 3 members of the RJO Board about where RJO is headed and what topics are of greatest importance to them. Mike was joined by: RJO Board of DirectorsJoe Schiavone, Z’s Fine Jewelry (Peoria, AZ)RJO Merchandise Review CommitteeJoanna Gruver, Jo & Co Jewelers (Wirtz, VA)RJO Next Gen Advisory BoardJason Baide, Gem Gallery (Bozeman, MT)Together with the RJO leadership team, they reveal the pivotal role of RJO's management training programs in cultivating the industry's emerging leaders. They share how RJO members work together to innovate, such as in 'brain gain' sessions, where industry veterans and newer members exchange blueprints for success, and share how collaborations with major vendors is pushing forward the retail jewelry experience.Learn more about our sponsor Podium: https://www.podium.com/loupe/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
53:36 5/21/24
LIVE: Next Generation Jewelry Retailer Roundtable ft. Fall's Jewelers & Kiefer Jewelers
Send us a Text Message.This episode was recorded LIVE from the 3rd Annual Punchmark Client Workshop in Charlotte, NC!Mike was join by Alex Schlindwein (also known as Diamond Diaries) of Kiefer Jewelers, and Caleb Falls from Fall's Jewelers, two Next Generation Jewelers for a retailer roundtable! They talk through their views on jewelry trends, how they balance working with their parents, and the tradeoffs of stocking branded vs un-branded jewelry.Visit the guest's websites!https://www.kvjewels.com/https://www.fallsjewelers.com/Learn more about our sponsor Podium: https://www.podium.com/loupe/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
61:46 5/14/24
I Went to the THIRD Punchmark Client Workshop and All I Got Was This Podcast Episode
Send us a Text Message.Join Mike for an exciting vlog-style podcast episode as he takes you behind the scenes of the THIRD annual Punchmark Client Workshop, in Charlotte, NC. He shares what goes into organizing an educational summit for 35 clients, 8 sponsors, and 20 Punchmark Team members. It's a lot of fun every year, and we are already planning the next one, so mark your calendar for the end of April 2025! Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
26:44 5/7/24
Coming Soon on In the Loupe!
Send us a Text Message.Mike is away at the 3rd Annual Punchmark Client Workshop and teases a few upcoming episodes he is excited about! See you next week! Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
06:12 4/30/24
Mastering Instagram and Digital Presence with Savannah Kell
Send us a Text Message.Mike meets with Savannah Kell, Junior Designer at Punchmark, to talk about everything she's done to renovate the Punchmark Instagram account, what goes into managing an account sustainably, and the differences in approach for a B2B account versus a B2C account. Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
26:38 4/23/24
The Jeweler's Touch: Custom Jewelry Design and Content Creation ft. Jack Custom Jewelry
Send us a Text Message.Kevin Jack, the creator behind Jack Custom Jewelry on social media, is known for his mesmerizing time-lapse social media showcases. From snowflake ring designs to dragons that will wrap themselves around your finger, Kevin's designs in CAD are inspiring.Mike spoke with Kevin to learn about how he got his start in custom jewelry design, his advice for others trying to learn CAD, and common pitfalls jewelry designers might encounter when designing jewelry to be worn.Follow Jack Custom Jewelry online:Youtube: https://www.youtube.com/channel/UCKazCiRiA0JK1gGEeUtHC6wInstagram: https://www.instagram.com/jackcustomjewelry/Tiktok: https://www.tiktok.com/@jackcustomjewelry?_t=8l2VbB5f1Rf&_r=1 Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
49:10 4/16/24
The AI Digital Sorting Hat ft. Daniel Sirois
Send us a Text Message.Prepare to be amazed as we uncover the transformative impact of AI on your business's online strategy. This episode, featuring the insightful Dan Sirois, CPO & Co-Founder of Punchmark, offers an exclusive look into the future of client engagement and web development. We talk about Punchmark's new Creative Strategy Assessment and how it provides unique insights into your business based on the results collected from the hundreds of active jewelry retailers Punchmark maintains as clients. We break down the mechanics behind this digital sorting hat, bringing tailored insights and recommendations to businesses like never before. Try out Punchmark's Creative Strategy Assessment: https://www.punchmark.com/creative-strategy-assessmentLearn more about Nivoda here: https://nivoda.com/loupe Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
41:14 4/9/24
Telling Time: The Art of Luxury Watch Photography ft. Coe Group
Send us a Text Message.Unlock the secrets of luxury watch photography with photographers and fellow RIT alumnus, Chris Coe and Adam Antalek of Coe Group.  We cover the demanding brand expectations of different brands, the balance of in-camera excellence versus post-production finesse, and the inventive techniques that ensure every shot conveys the luxury and craftsmanship distinctive to these miniature masterpieces.Watches are more than mere timekeepers; they're mementos with stories to tell, linking generations and encapsulating emotions. We explore the practicalities too—navigating the costly realm of photography equipment, mastering lighting to mirror the sun's natural dance, and directing models to evoke that authentic bond with the watches they wear. It's not just about the gear or the glamour; it's about the human connection and the legacy we capture through each click of the shutter.We also talk about our own personal watch collections, and share which watches are our "grails".   More about Coe Group:coegroup.nycMore about Chris:https://www.instagram.com/chrisc0e/https://www.chriscoephoto.com/info@chriscoephoto.comMore about Adam: https://www.instagram.com/aantalek/https://www.adamantalek.com/adam@adamantalek.comLearn more about our sponsor NIVODA: https://nivoda.com/intheloupe Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
60:32 4/2/24
The Art of Storytelling // Breaking Down the Best - Huckberry
Send us a Text Message.Whether you are selling luxury jewelry or luxury jackets, the art of storytelling is an important one that helps a shopper make the leap of faith that this object is EXACTLY what they've been looking for all along. Michael unpacks a recent online purchase he made on Huckberry for their Flint & Tinder Flannel Lined Waxed Jacket and the subtle storytelling elements they used that really connected with him, and draws comparisons to how jewelers can employ similar tactics when selling jewelry on their websites. Whether its a healthy mix of in-studio and lifestyle photographs, a demo video, or just ample product information, the devil is in the details. Discovering a passion for storytelling can help shoppers fall in love with your products.Check out the jacket: https://huckberry.com/store/flint-and-tinder/category/p/55166-flannel-lined-waxed-trucker-jacketLearn more about our sponsor NIVODA: https://nivoda.com/intheloupe Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
29:14 3/26/24
SEO Strategies and Google's SEO Starter Guide Explained: Mastering the Art of Digital Visibility
Send us a Text Message.Ever wonder why some websites rank higher than others, or how to make your site the jewel in Google's crown? Michael  and Stuart unravel the mysteries of search engine optimization in a candid chat about Google's latest SEO Starter Guide. We're not just rehashing the same old keywords tactics; we are talking about the current state of Search Engine Optimization and what has changed since the last time we spoke about it. And Spoilers: it's a LOT.Learn more about our sponsor NIVODA: https://nivoda.com/intheloupe Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
43:07 3/19/24
From Intern to VP: Navigating Marketing and Leadership with Nikia Levesque of Day's Jewelers
Send us a Text Message.A NOTE FROM MIKE: In the introduction of this episode, Michael mistakenly states Day's Jewelers have 10 locations. At the time of publishing this episode, they have 8 active locations.Nikia Levesque, VP of Marketing at Day's Jewelers, joins Michael for a chat that traces her ascent from intern to VP of Marketing and delves into her latest leadership venture with the WJA Foundation.  We talk about her membership in the 20 Under 40 list, as well as some of the hurdles that comes with trying to market for a business with 8 locations!Check out Day's Jewelers here: https://www.daysjewelers.com/Learn more about our sponsor NIVODA: https://nivoda.com/intheloupe Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
45:15 3/12/24
Why Every Tradeshow Attendee Should Make Time for Education ft. Penny Palmer
Send us a Text Message.The first half of Trade Show Season concludes with IJO Dallas, and Mike speaks with Penny Palmer, Director of Member Services at IJO, to talk about the new vendors that have been added, the highlights of the event location, and some of the exciting educational sessions that will be taking place! And if you've got children traveling with you, make sure you bring them to the show for the opportunity to help foster a future love of jewelry (and let them pick out a piece as well!).Plus, we're learning about how IJO is leaning on the next generation of jewelers to inject fresh energy into the industry's future. Make sure you block off your calendars for the start of next year so you can attend IJO's second Next Gen Summit coming Early 2025. Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
44:12 3/5/24
Behind the Sparkle: Sara Schoenlank's Journey in High Jewelry Design at Tiffany & Co
Send us a Text Message.Step into the sparkling world of Tiffany & Co. with Sara Schoenlank, a Jewelry Designer on the High Jewelry team. High Jewelry is characterized as being the crème de la crème in the luxury world, using the most perfect precious stones possible and pushing the art of jewelry to new heights at every turn.Our conversation with Sara is a journey through her personal evolution from art school, interning in Italy under a master goldsmith, to now designing in the high jewelry space. She shares details of her intricate design process, sharing the delicate balance between imagination and craftsmanship that is poured into every necklace and brooch — creations that eventually grace the world's most glamorous red carpets and runways. Peek inside the sparkling world of Tiffany & Co's 2023 Blue Book collection where Sara reveals the inspiration behind the enchanting "Sea Anemone" kinetic pieces and the "Pisces brooch" that are redefining modern elegance. Most importantly, she imparts invaluable wisdom for budding designers on how to nurture creativity in the digital era. More from Sara: https://www.saraschoenlank.com/https://www.instagram.com/saraschoenlankjewelry/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
28:42 2/27/24
The Bold Leap to Jewelry Retail Expansion // Diamond Diaries
Send us a Text Message.Mike is joined by Alex Schlindwein, also known as Diamond Diaries, to discuss her recent decision to expand one of their retail locations to include an adjacent building. This decision is one that many successful jewelers have needed to make and it comes with a whole host of difficult subsequent decisions such as handling existing tenants, renovating the space, and the design for a "monument sign". We  hope to have this be a recurring story that In the Loupe listeners can follow along to as we document a store's expansion efforts! Stay tuned for follow ups later this year! Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
36:31 2/20/24
The "20 under 40" Rising Stars Transforming the Jewelry Industry ft. Jewelers of America
Send us a Text Message.Join the celebration of innovation and leadership as Michael is joined by Amanda Gizzi of Jewelers of America, to tease the "20 under 40" list, spotlighting those who are pushing the Jewelry Industry forward. Tune in to learn the ways Jewelers of America, National Jeweler, and Diamond Council of America amplify consumer confidence and industry growth, how to nominate members for the 20 Under 40 list, and celebrate past members of the list and where they are today! Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
41:16 2/13/24
The Brilliance of a Diamond Marketplace ft. Nivoda
Send us a Text Message.Get ready to unveil the future of diamond retail with Andre from Nivoda, as he sheds light on an app that's changing the game for jewelers everywhere. Nivoda's diamond marketplace makes it easy for retailers to find the perfect stone for a customer in real time, with millions of diamonds able to be sorted by size, shape, quality, Lab or Natural, and more specifications from the convenience of a mobile or tablet device.Andre also sheds light on their methods of communication as a global company, with offices located in more than 6 different timezones. These logistical hurdles are important to be faced head-on, and Nivoda seems to have figured out a method of blending multiple offices and cultures into one harmony.Learn more about Nivoda here: https://nivoda.com/loupe Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
27:04 2/6/24
Crafting Elegance: Inside the World of a Concierge Jeweler ft. Paige the Jeweler
Send us a Text Message.Michael sits down to speak with Paige the Jeweler, a concierge jeweler who works one on one with her clients to bring their imagination to life! We discuss the process of meeting with a client over coffee to discuss their ideas and the subsequent steps that follow before delivery of a custom ring or other piece of jewelry.We also talk about Paige's experience working in retail and how the development of those soft skills have set her up for success as a concierge jeweler!Follow Paige on Instagram: https://www.instagram.com/paigethejeweler_/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
40:02 1/30/24
How to Prep for a Tradeshow with Trevor from Leitzel's Jewelry
Send us a Text Message.Mike sits down with Trevor from Leitzel's Jewelry, to discuss his preparation for the RJO Palm Springs trade show. Which vendors is he most excited to sit with, how does he plan for show days, and his approach to staying in the venue hotel or elsewhere.Most importantly, we talk about about what Trevor hopes to get out of his visit to the RJO show, and the "holes" in his display case he anticipates filling with vendor jewelry based on this past year's holiday trends. RJO Palm Springs is coming up in just a few days, and we cannot wait to see you all! Make an appointment to meet with the Punchmark team and discuss how to elevate your online presence! https://www.punchmark.com/appointments Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
33:44 1/23/24
Treasures and Trends: A Wild Year for National Rarities
Send us a Text Message.Michael follows up with Justin VanMatre of National Rarities to unpack a year of unprecedented growth and treasure hunting by hitting the sweet spot with Independent Jewelry stores through their  estate buying events. We also run through a session of "Would You Buy This?", putting Justin’s expertise to the test with one-of-a-kind items that might just cross their path. Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
42:26 1/16/24
Decoding the Modern Consumer Journey in Jewelry Sales with Stuart Blessman
Send us a Text Message.Regardless of if a shopper starts online or walking the sidewalk in front of your store, the path to purchase is as unique as the pieces themselves. This week's conversation illuminates the diverse ways consumers shop for everything from engagement rings to casual accessories. We dissect the importance of not just catering to high-ticket items but also embracing the varied desires of a broader clientele. By balancing in-person consultations with digital exploration, businesses can craft a shopping experience that resonates with a generation of buyers seeking both meaning and variety in their purchases.Learn more about National Rarities: nationalrarities.com/pages/host-an-event Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
40:50 1/9/24
What 2024 Is Gonna Look Like
Send us a Text Message.We're setting our sights on the latest technological advancements and decoding the secrets of successful digital marketing for jewelers. Michael sets up what Season 5 of In the Loupe will look like as well as teases a few of the episodes he is most interested in sharing.In the second half of the show, he is joined by Ross Cockerham, CEO & Co-Founder of Punchmark, to talk about what he is most excited about personally this upcoming year.Learn more about National Rarities: nationalrarities.com/pages/host-an-event Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
41:42 1/2/24
Wrapping Up 2023 - The Best Bits
Send us a Text Message.It's the final episode of Season 4! Which means another Best Bits episode!In this wrap up, we covered highlights from:S4 E33 -Exclusive First Interview with IJO’s New President, Stephen BarnesS4E23 -What Led to the Creation of the Geller’s Blue Book; an Interview with David GellerS4 E24 - Stop Making These 10 Social Media Marketing Mistakes!! // Diamond DiariesS4E5 - Dazzling Diamonds for Mom ft. David Douglas Diamonds & JewelryS4E7 - I Went to RJO San Antonio and All I Got Was This Podcast EpisodeS4 E10 - Breaking Down the Best - StockXS4 E28 -Let’s Talk With: Ring Buyers (Part 3)S4E36 - I Tried Every Vertical Video Platform So You Don't Have To (TikTok, YouTube Shorts, Instagram Reels)We are taking a week off next week, but will be back on January 2nd with Season 5!Thanks for listening, and the support.-Michael Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
31:47 12/19/23
Holiday Retailer Roundtable ft. Sundance Jewelers & Arezzo Jewelers
Send us a Text Message.It's the busy time of the year, but that's not stopping us from talking with jewelers in the middle of making their holiday sales. We compare Black Friday performances, early December Sales, and if they open the days between Christmas and New Years.This is the penultimate episode for Season 4, so sit back and enjoy!Thank you to our guests: https://www.sundancejewelers.com/ https://www.arezzojewelers.com/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
29:06 12/12/23
The Art of Crafting, and Improving, Punchmark's Vendor Vault
Send us a Text Message.This is the follow up episode to S4 E16, where we discussed the creation process (and mistakes) of our new publication, the Vendor Vault.Now, after the completion of our 3rd issue of the Vendor Vault, Sarah Weekes, Art Director at Punchmark, Savannah Kell, Junior Designer at Punchmark, joins Mike to talk about the things we improved, how we keep innovating, and what is coming in future issues!Read the Vendor Vault here:https://issuu.com/punchmark/docs/vendor_vault_issue_3_final Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
40:38 12/5/23
Reimagining Employee Recognition // Diamond Diaries
Send us a Text Message.Let's do employee recognition differently this year, and learn how our guest, Alex Schlindwein also known as Diamond Diaries, celebrates with the employees at Kiefer Jewelers at the annual Kiefer Conclave.We go in-depth on the annual event that masterfully blends team-building activities, training, and celebration of hard work. We discuss employee recognition, the art of public speaking, and Longevity Pins, and how these can come together to motivate your team as they approach the most important months of the shopping year.Follow Alex on Instagram for more Retail Jeweler Tips: instagram.com/_diamond_diaries_/ Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
45:25 11/28/23
Dazzling the World Through Lab-Grown Diamonds with Zulu Ghevriya, CEO of Smiling Rocks
Send us a Text Message.This episode is the follow up to S3 E37 of In the Loupe where we first interviewed Zulu about Smiling Rocks.Ever wondered how a company can make a difference? Zulu Ghevriya, CEO and Co-Founder of Smiling Rocks, gives us a fascinating glimpse into the heart of Smiling Rocks, a brand that isn’t just about adding sparkle to your fashion statement but also making a difference in the world. From navigating new markets and collaborations with retail partners to their inspiring charity initiative that contributes 3% of each purchase to a customer-chosen charity, Zulu takes us through his unique business model.Learn more about Smiling Rocks: smilingrocks.com Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
33:19 11/21/23
Exploring Custom Jewelry Design and Technology ft. Matthew Ego from Guild and Facet
Send us a Text Message.Our guest this week is Matthew Ego, CEO & Founder of the forward-thinking Guild and Facet, a renowned white label jewelry manufacturing company. He delves into the world of jewelry customization where Guild and Facet is making a mark, not necessarily through brand name, but through their commitment to exceptional customer service, incredible design, and commitment to leaning into burgeoning technologies.Matthew also recounts some of the most unforgettable custom jewelry projects that  Guild and Facet has undertaken, including a breathtaking 14.5 carat lab-grown heart-shaped diamond that was worked with recently. We round up the discussion by exploring the growing trend of customization in the manufacturing industry, providing a glimpse of how this trend impacts our everyday lives.  Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
38:44 11/14/23
Unearthing the Journey of Gemstones with Gem Legacy ft. Rachel Merisheki
Send us a Text Message.Have you ever wondered about the journey a gemstone makes before it adorns your favorite jewelry piece? Our guest, Rachel Merisheki from Gem Legacy, joins us to peel back the curtain on the world of East African gemstone mining. Highlighting her deep-rooted connection to the jewelry industry, Rachel shares the inspiring birth story of Gem Legacy, a non-profit that's empowering the backbone of the gemstone industry - the local miners.Learn more about Gem Legacy's not-for-profit efforts: gemlegacy.orgLearn more about Gem Legacy's adventures: gemlegacyadventures.com Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
42:45 11/7/23
Black Friday Prep with Stuart Blessman
Send us a Text Message.Get ready for Black Friday and this holiday season, with our special guest, Stuart Blessman, Director of Digital Marketing at Punchmark. We've packed this episode with loads of practical advice on how to ride the wave of the biggest shopping season of the year, especially with the evolving trends that are seeing more and more customers favor the omni-channel solution. Stuart also sheds light on how to utilize the power of platforms like Google and Facebook in order to boost your holiday sales. From setting up your Google Merchant Center and Facebook Shop, to understanding your audience, it's all covered.  Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
33:51 10/31/23
Everything That's Changed Since Last Year ft. Ostbye
Send us a Text Message.Mike is joined by our most requested guest from Season 3, Craig MacBean, the President and Leader of Ostbye, one of the most influential and trend setting vendors in the Jewelry Industry.Together, they discuss everything that has changed since last year, what trends they have seen in orders and sell-through, as well as what didn't perform as expected. Craig also teases some future project's Ostbye will be working on for next year, so stay tuned until the end of the episode to get a sneak peak!Learn more about Ostbye: ostbye.com Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com
40:56 10/24/23