Show cover of Fast Leader Show | The Show for the Customer-centric Leader

Fast Leader Show | The Show for the Customer-centric Leader

Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers. Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences. The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately. Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.

Tracks

335: Steve Curtin - How to Use Purpose to Engage Employees 44:28 08/03/2022
334: Kelly McDonald - How to Talk About Race at Work 68:09 07/06/2022
333: Brian Dodd - Leadership Lessons from 2021 54:27 06/01/2022
332: Darja Gutnick - Bite-Size Learning for First-Time Leaders 37:59 05/04/2022
331: Donato Tramuto - Compassionate Leadership: How To Lead With Compassion 44:07 04/06/2022
330: Mark Briggs - Work-Life Balance Lies and Secrets for Today 39:29 02/02/2022
329: Richard Medcalf - 4 Shifts You Need to Make In Order to Break Through the Ceiling of Complexity 46:38 01/05/2022
328: David Wood - How to Address the Mice in the Room and Deal with the Subtle Things in Life 46:06 12/01/2021
327: Dan Gingiss - How to Create Remarkable Customer Experience Your Customers Can’t Wait to Share 41:52 11/03/2021
326: Wayne Washington - Company Alignment: How to Bring Your Company's Strategy, Culture, and Operations Together 41:22 10/06/2021
325: Judy Ryan - How To Develop Intrinsic Motivation In The Human System: A Responsibility-Based Framework 47:08 09/01/2021
324: Omar L. Harris - Why is Diversity, Equity, and Inclusion (DEI) Important in the Workplace? 43:52 08/04/2021
323: Jim Kouzes - Five Exemplary Leadership Practices: How To Be an Exemplary Leader 47:38 06/30/2021
322: Walt Rakowich - Transformative Influence: How to Build Trust and Lead Others in Today's Climates of Change 45:11 06/02/2021
321: Adam Bryant - The CEO Test: 7 Things to Determine How Well You are Leading Your Companye 44:11 05/05/2021
320: Kent Billingsley - Develop an Entrepreneurial Mindset: How to Think Like a Real Entrepreneur 69:07 04/07/2021
319: Nick Jankel – Transformational Leadership: Changing the World by Changing Myself 50:32 03/03/2021
318: Jonathan Raymond – People Leadership: How the Employee Experience Impacts the Customer Experience 51:22 02/24/2021
317: Cheryl China – 9 Pieces of Career Advice Wisdom for Leaders and CX Professionals 41:14 02/17/2021
316: Glenn Parker – How to Become a Positive Influence Leader and Inspire Others in CX 47:23 02/10/2021
315: Edward Marshall – What is Collaborative Leadership and How to Apply it in Customer Experience? 46:53 02/03/2021
314: Dr. David Arrington – Why Leadership is Important in Creating Really Wonderful Customer Experience 40:59 01/27/2021
313: Jeff Harry – Playing at Work (Enhancing CX with Play) 45:26 01/20/2021
312: Jim Loehr – Character Development in CX 49:28 01/13/2021
311: Dennis Geelen - Customer-Centric Innovation 29:05 01/06/2021
310: Nir Bashan – Filling the Creativity Gap in CX 42:44 12/30/2020
309: Bill Eckstrom – Coaching for Leaders and Managers 45:01 12/23/2020
308: Sean T. Ryan – Strategic Plan That Drives Results 49:48 12/16/2020
307: Cliff Goldmacher – Songwriting and Innovation for Business 30:57 12/09/2020
306: Greg Ablett – How Organizational Health Can Benefit Your Company 43:39 12/02/2020