Show cover of CX Files

CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

Tracks

Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic 27:02 05/12/2022
Nadia Pace - Coaching for Success in CX 27:58 05/05/2022
Steven Van Belleghem - The Future of Customer Loyalty And CX 26:56 04/28/2022
Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships 18:28 04/21/2022
Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region 29:20 04/14/2022
The Top 5 Offshore BPO Destinations In 2022 38:27 04/07/2022
Jacqui Turner - Coaching For CX Success And Leadership 34:01 03/31/2022
Ivan Kotzev - NelsonHall - CX Innovation & Transformation 23:49 03/25/2022
Mike Pipicello - GlobalStep - CX For Games And Gaming 27:54 03/17/2022
Robin Harrison - Webhelp - The Post-Covid Evolution Of CX 26:14 03/10/2022
Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman 27:12 03/03/2022
Paula Kennedy Garcia : Trust & Safety in CX 20:31 02/25/2022
Stephen Loynd - TrendzOwl - CX And The Great Resignation 32:21 02/17/2022
Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker! 35:33 02/10/2022
Shira Dodi - Checkmarx - Cybersecurity And CX 25:58 02/03/2022
William Carson - Ascensos - Planning For CX After Covid 33:00 01/27/2022
Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It? 43:15 01/20/2022
Lisa Stoner - Uber - CX Innovation And Hyper-Growth 33:09 01/13/2022
CX In 2022 With Stephen Loynd & Lian Rowlands 20:32 01/06/2022
Peter Ryan & Mark Hillary on The Major CX Issues For 2022 25:31 12/30/2021
TTEC & Teleperformance Review Of 2021 and 2022 Preview 24:11 12/23/2021
2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory 13:15 12/16/2021
Gill Marchbank - ResQ - Building World Class Culture In EX & CX 16:21 12/09/2021
Steve Gush - Sitel Group - Digital CX Now And In 2022 21:24 12/02/2021
Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups 17:36 11/25/2021
Hui Wu-Curtis - SupportU - Impact Sourcing For CX 21:47 11/18/2021
Tariq Alinur - Brayn CX - The Growth In Video Chat For CX 22:34 11/11/2021
Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid? 14:48 11/04/2021
Hailey Corr - Vistio - Best Practice In CX Automation 17:37 10/28/2021
Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX 34:25 10/21/2021