CX Files
Total duration:
18 h 42 min
Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX
CX Files
22:25
Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji
CX Files
28:09
Leigh Hopwood - CCMA - CX From The Buyer's Perspective
CX Files
26:35
Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales
CX Files
26:45
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
CX Files
23:50
Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
CX Files
23:09
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
CX Files
43:00
Erin Broecker - Teleperformance - Using Content To Learn More About CX
CX Files
22:30
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
CX Files
30:05
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
CX Files
30:40
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
CX Files
31:58
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
CX Files
29:54
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
CX Files
13:53
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
CX Files
20:07
Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent
CX Files
19:09
Paula Kennedy Garcia - CX Digital Delivery
CX Files
14:14
Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
CX Files
27:15
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
CX Files
31:49
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
CX Files
45:51
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
CX Files
33:52
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
CX Files
40:23
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
CX Files
36:09
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
CX Files
25:00
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
CX Files
22:39
Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?
CX Files
31:26
BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs
CX Files
15:03
Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams
CX Files
27:32
Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships
CX Files
29:30
Jo Garland : Remote Employee Engagement In Contact Centers (WFH)
CX Files
26:45
Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX Experts
CX Files
30:27
More Than AI: The Less Obvious CX Predictions For 2024
CX Files
33:36
CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023
CX Files
22:00
Adrian Swinscoe - Punk CX - Defining A Punk Future For CX
CX Files
32:35
Southeastern - Managing CX For A Railway And Building A Great CX Partnership
CX Files
34:14
Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI
CX Files
23:34
Andrew McNeile - ThinScale - WFH Security And How Covid Changed BPO Forever
CX Files
32:15
Sagufta Janif - Outsource Fiji - How Is A South Pacific Island Nation Succeeding At BPO?
CX Files
24:38
Chris Hague - Yoummday - Is Traditional BPO Dead Or Just Evolving?
CX Files
33:39
Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?
CX Files
23:47
Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions
CX Files
31:41