Show cover of Science of CX

Science of CX

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors. Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to. Listen to Steve's insights. Learn to grow and accelerate your business. Learn more:


2020: The Year our Music Stopped - Part 3 with Gary Witt of the Pabst Theater Group 44:30 10/20/2020
How to Make Remote Working Work with Clare Price 35:35 10/16/2020
Breaking CX Barriers at an Integrated Software Suite with Emily Sloan Pace Ph.D. 29:57 10/09/2020
2020: The Year our Music Stopped - Part 2 (A Touring Musician, AJ Pappas) 26:55 10/02/2020
The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer 39:37 09/30/2020
2020: The Year Our Music Stopped - Part 1 (Tim Messina and Peter Ramsey) 67:21 09/29/2020
Creating Customer Memory Impressions with Jeanne Bliss 35:00 09/25/2020
Verizon's Digital Experiences and Growth in 5G with Phil Burrows 35:08 09/23/2020
Turning Your Hobby Into a High-Growth Business with Mike Rosa 40:38 09/18/2020
Will Your Company Transform to a Digital First One in 2021, with Kash Kompella 38:56 09/16/2020
Engage, Surprise and Delight your Customers with a Handwrytten Card with David Wachs 37:03 09/11/2020
Unleashing New Radical Growth for Your Company with Tom Shapiro 41:49 09/09/2020
Uncover a Secret Weapon to boost your CX Strategy with Ivor Plecas 34:43 09/04/2020
Injecting Creativity into The Customer Journey with Nir Bashan 31:32 09/04/2020
Use Improv to Brainstorm Innovation in Your Employees for Better CX with Jordan Hirsch 41:48 09/02/2020
CX, Listening Paths, Motivators & Gaming Experiences with Nate Brown 32:27 08/26/2020
Digital Experience Management and Analysis with Avi Mash 29:31 08/21/2020
The Keys to Writing Great Personas for CX with Ardath Albee 37:33 08/19/2020
Determining the Killer Metrics for Your CX Initiative with Jim Tincher 33:08 08/14/2020
Show Don’t Tell Your Customers Incredible Value with Brenden Kumarasamy 32:57 08/12/2020
The Intersection of Sales, Marketing and CX with Brandon Tidd 29:19 08/07/2020
Employees are the Customers of Change with Steve Salisbury 26:34 08/05/2020
Contact Center in Crisis: The New Pivot on the Conferences Pre-COVID 24:02 08/02/2020
Customer Journey Orchestration with Mark Smith of Kitewheel 38:55 07/31/2020
The Celebrity Guest Experience with Jill Raff 35:52 07/29/2020
Designing a Customer-Centric Culture with Annette Franz 35:29 07/24/2020
Training Agents to Write Great Customer Content with Leslie O'Flahavan 37:11 07/22/2020
Journey Mapping the Customer Experience with Dennis Gershowitz 30:38 07/17/2020
Walking the Guest Path with Bradly Sax 28:09 07/15/2020
Transparent Service in the Hospitality Industry with Derrick Ricca 34:23 07/10/2020