Show cover of The Operational Excellence Show

The Operational Excellence Show

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

Tracks

Episode 97 - OpEx with Marianne Rutz - Customer Service delivery Made Easy 19:54 05/11/2022
Episode 96 - OpEx with Marianne Rutz - Leading Gents - Ed Tyson - Chief Architect of Leadership SOPs 40:15 05/04/2022
Episode 95 - OpEx with Marianne Rutz - Leading Ladies – Caitlin Rozario - Co Founder Interlude 35:42 04/20/2022
Episode 94 - OpEx with Marianne Rutz - Leading Gents - Jimmy Hosang CEO 31:30 04/13/2022
Episode 93 - OpEx with Marianne Rutz - Leading Gents - Prabhjot Singh 35:20 04/06/2022
Episode 92 - OpEx with Marianne Rutz - Leading Ladies – Ellen Wakelam - Business Continuity in Real Entrepreneurial life 34:32 03/30/2022
Episode 91 - OpEx with Marianne Rutz - Leading Gents - Why You shouldn’t ignore your Shift-Planning - all things WFM with Marc Thompson and Paul Dermott 36:43 03/24/2022
Episode 90 - OpEx with Marianne Rutz - How I built a successful Consulting Business in Customer Service Delivery 19:10 03/16/2022
Episode 89 - OpEx with Marianne Rutz - Leading Gents - Gregorio Uglioni - CCXP Customer Experience Par Excellence 34:37 03/09/2022
Episode 88 - OpEx with Marianne Rutz - Leading Ladies – Joy Bains (welcome back!) International Programme Management made Easy 29:05 03/02/2022
Episode 87 - OpEx with Marianne Rutz - Leading Gents - Nuno van Dunem da Costa - A Career in Customer Management 30:35 02/23/2022
Episode 86 - OpEx with Marianne Rutz - Leading Ladies – Marianne Withers 44:56 02/16/2022
Episode 85 - OpEx with Marianne Rutz - Leading Gents - William Carson 42:24 02/09/2022
Episode 84 - OpEx with Marianne Rutz - Leading Ladies – Berthine Crevecoeur West & Alicia Butler Pierre 33:52 02/02/2022
Episode 83 - OpEx with Marianne Rutz - Leading Gents - Mark Essey 39:11 12/09/2021
Episode 82 - OpEx with Marianne Rutz - Leading Ladies – Alicia Butler Pierre - Post Pandemic Business Infrastructure 37:58 12/03/2021
Episode 81 - OpEx with Marianne Rutz - People, Process, Profit - 3/3 13:13 11/25/2021
Episode 80 - OpEx with Marianne Rutz - People, Process, Profit - 2/3 - Mark Buckley 32:13 11/17/2021
Episode 79 - OpEx with Marianne Rutz - People, Process, Profit - 1/3 - Teresa Robertson 36:35 11/10/2021
Episode 78 - OpEx with Marianne Rutz - Leading Gents - Peter Ryan - Change Agent 33:58 11/03/2021
Episode 77 - OpEx with Marianne Rutz - Leading Lady Dion Johnson 42:48 10/27/2021
Episode 76 - OpEx with Marianne Rutz - Caring for a loved one whilst running your Business 16:16 10/20/2021
Episode 75 - OpEx with Marianne Rutz - Celebrating Focus and Joy 20:19 07/30/2021
Episode 74 - OpEx with Marianne Rutz - Leading Gents – Julien Rio 34:58 07/21/2021
Episode 73 - OpEx with Marianne Rutz - Leading Ladies – Jo Regan-Iles 40:09 07/15/2021
Episode 72 - OpEx with Marianne Rutz - Leading Gents – Clive Elleforde 44:54 07/07/2021
Episode 71 - OpEx with Marianne Rutz - DACH CX Event - Marcus von Kloeden (English) 37:41 06/30/2021
Episode 70 - OpEx with Marianne Rutz -Customer Experience CCXP 19:04 06/23/2021
Episode 69 - OpEx with Marianne Rutz - DACH CX Event - Marcus von Kloeden (German) 44:45 06/16/2021
Episode 68 - OpEx with Marianne Rutz - Leading Ladies –Helen Hickin - The CEO with conviction 40:15 06/09/2021