Show cover of Hospitality Reputation Marketing: Get Great Reviews

Hospitality Reputation Marketing: Get Great Reviews

Welcome to the Hospitality Reputation Marketing Podcast: Get Great Reviews! Adele Gutman’s mission is to help hoteliers and business leaders of all service industries to leverage the power of guest feedback to optimize team performance, create loyalty, and drive long term revenue. Leading from the philosophy that Service & Product is Marketing and that a brand’s reputation is the foundation of Sales, Marketing, and Revenue success, this podcast is designed for leaders and future leaders in operations, sales, marketing, and revenue. While we may talk about hospitality, these proven principles can be successfully applied to any service business ready to embrace a daily discipline to cultivate a culture of continuous improvement. Together, let’s bridge the gaps between what we say about the experience we sell and what our customers say about their experience with us. Each week or two, we will spend 20 minutes or more exploring proven best practices, mindsets, techniques, tips, and tools that drive revenue and loyalty businesses, by consistently inspiring 5-Star reviews. Great reviews are simply an indicator of an agile, guest-centric, well-run business, so with help from an array of successful hospitality leaders, we will delve into a wide range of topics including: LeadershipCompassionCultureCommunicationEmpowermentEntrepreneurial MindsetEmbracing FeedbackTeamworkCreative Problem SolvingCoachingHiringInspiringTrainingCompassionHumilityAuthenticityService InnovationProduct InnovationProcess InnovationThe Customer JourneyBest PracticesTechnologyWebsites, Booking Engines, Emails,Responding to Reviews and so much more!  Please join us, subscribe, share, and help us reach more listeners so we can all GET GREAT REVIEWS! @inspirefivestars

Tracks

Go from Housekeeping Woes to Housekeeping Wows. 36:11 09/24/2021
What Restaurant Managers Need to Know About Getting Great Reviews 25:09 08/27/2021
The KPI Every Hotel Team Should Track Together and How to Calculate NPS 14:55 08/09/2021
The Tool Your Hospitality Marketing Tech Stack is Missing 35:27 07/23/2021
Q&A with Adele on Reputation Management vs Reputation Marketing 20:12 07/09/2021
Tripadvisor Success Story, Craig Poole, AHLA General Manager of the Year 40:23 06/25/2021
Tripadvisor Success Story, Jamie Holmes, General Manager of the Nantucket Hotel and Resort 42:48 06/12/2021
How to be "Best of the Best" on Tripadvisor Travelers’ Choice Awards: With Hotel Owner Gwenn Snider and Adele Gutman 28:33 05/28/2021
How This Hotel Manager Attracts and Develops Hotel Talent with Jeff Kulek and Adele Gutman 31:26 05/15/2021
How to Turn Around a Struggling Hotel on the Hospitality Reputation Marketing Podcast 44:45 04/29/2021
Smart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel Travel 58:03 04/15/2021
How the Casablanca Hotel Ruled the Top of the Tripadvisor Charts in NYC for 15 Years 33:45 03/19/2021
Tripadvisor Returns to its Traveler-Centric Mission with the new Tripadvisor Plus 11:24 03/16/2021
Carlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor 31:06 02/24/2021
Ken Patel, CEO of EV Hotels Part Two 29:50 02/15/2021
Ken Patel, CEO of EV Hotels- Part One 31:22 02/15/2021
The Hotel Mogel, Larry Mogelonsky- Creating Experiences that Inspire Great Reviews 45:33 02/05/2021
Charlotte Purvis, Author of The Customer Communication Formula on; Get Great Reviews 21:58 01/22/2021
Sarah Dandashy, Ask a Concierge and Author of Hospitality From Within on; Get Great Reviews 29:32 01/08/2021
How to be the #3 Rated Restaurant in the USA, An Interview with Asst GM, Hall's Chophouse, Sara Faienza 38:31 01/01/2021
Shep Hyken, Customer Experience Author on Get Great Reviews 41:03 12/18/2020
Interview with Lonny Wolfe GM of Sun Dek Beach House on Get Great Reviews. 22:54 12/11/2020
Sally Beck GM of the Royal Lancaster London on Get Great Reviews 25:30 11/30/2020
Hospitality Consultant Tom Nolan the 6 E's of Leadership Get Great Reviews 42:03 11/20/2020