Dive into the world of property management operations, where the resident experience is the cornerstone of success. Join us on a journey through the multifamily industry, as we sound off on current trends and interview top industry professionals. You’ll gain invaluable insights to grow your business and propel your career. With every episode, discover what’s hot - or what’s not - in multifamily operations and how you can elevate resident experiences portfolio-wide. And we want to hear from you! Send us a scoop, or topic suggestion, or share a recent win, and we’ll highlight it on the show. Share with us at https://fanlist.com/residentexperiencepodcast
Inside Scoop On the 2024 Voice of Resident Report This is a production of Habanero Media.
9/30/24 • 34:20
The 5 Financial Tools Every Property Manager Must Know This is a production of Habanero Media.
9/9/24 • 37:36
Unlocking Multifamily Success: Strategies for Portfolios Big and Small This is a production of Habanero Media.
9/2/24 • 39:47
Bridging the Resident Expectation Gap: Insights from 2024 State of Resident Experience Management Report (part 2) This is a production of Habanero Media.
8/26/24 • 13:41
Improve Resident Outcomes with Data-Driven Application Decisions This is a production of Habanero Media.
8/19/24 • 44:29
In today's episode, you'll gain valuable insights from Zego’s 2024 Resident Experience Management report, focusing on the critical importance of communication between property managers and residents and you’ll learn actionable tips that can elevate your property management game and improve resident satisfaction. We'll explore why understanding residents' needs remains a challenge despite advanced technology and uncover some often-overlooked factors that impact lease renewals. Plus, we'll dive into practical strategies for enhancing maintenance, security, and cleanliness, which are surprisingly more important to renters than you might think. This is a production of Habanero Media.
8/2/24 • 15:39
Rewind: Rethinking Multifamily Technology #45
6/24/24 • 27:38
Navigating Multifamily Challenges from RETCON (Part 2)
6/17/24 • 14:32
In today's episode, Charles and Yolanda discuss the key takeaways from five impactful panels at RETCON 2024. They share their thoughts about the evolving expectations of modern renters, innovative processes for selecting the right technology vendors, and the latest in FinTech driving rent payments. Tune in to Part 1 to gain insights on how personalized experiences and seamless tech integrations are shaping the future of multifamily living.
6/10/24 • 17:56
Navigating the AI Leasing Landscape in Property Management with Showdigs #41 In today's episode, Yolanda and Charles explore the world of AI with Barak Shamir from Showdigs, discussing how you can leverage AI solutions to enhance your multifamily leasing operations . You'll gain insights into how AI is revolutionizing property management by reducing costs and improving operational efficiencies. Tune in to discover how AI can transform the rental funnel and tackle the unique challenges of property management. This is a production of Habanero Media.
6/3/24 • 30:22
Listeners Submit Topics, Points of Interest, Questions for Hosts #42 This is a production of Habanero Media.
5/20/24 • 02:27
How to Activate Your Residents: Answers to Top 3 Questions from Customers #40 In today's episode, we tackle three pressing questions that you've likely encountered in property management. Yolanda and Charles dive into practical strategies that will help ensure your communications are not just heard by residents, but acted upon. You'll gain insights into tailoring your approach to meet residents' preferences, which is crucial for sustaining long-term satisfaction. Tune in to discover how you can transform these challenges into opportunities for improving your property's operations. This is a production of Habanero Media.
5/10/24 • 15:04
Prop Tech Innovations: How Light RFP Streamlines Vendor Procurement #39 In today's episode, Yolanda sits down with David Barakchian, co-founder of Light RFP, to discuss the genesis and growth of his prop tech startup, which simplifies the RFP process for property managers and developers in real estate. You'll gain a fascinating behind-the-scenes look at how Light RFP is revolutionizing vendor procurement, making it quicker and more efficient. We'll dive into the challenges and triumphs of starting and scaling a tech company in the real estate space. Tune in to learn how this could change the way you manage your properties and find the best vendors. This is a production of Habanero Media.
5/3/24 • 29:37
In today's episode, join Ashley Lipp, VP of Residential Property Management at Lloyd Properties, as we chat about her journey in property management and her strategies for successful leadership and technology integration. You'll gain insights into how a simple leadership approach can enhance technology adoption and improve operations, making complex processes seamless and efficient. Discover the importance of maintaining human touch in a tech-driven world and how strategic thinking can overcome technology challenges. Tune in to learn more and get inspired by Ashley's experience and wisdom in navigating the multifamily industry! This is a production of Habanero Media.
4/26/24 • 23:45
Strategies for Multifamily Managers to Negotiate Lease Agreements In today's episode, we delve into the pivotal role of negotiation within the multifamily industry, particularly focusing on managing lease renewal negotiations with residents. You'll discover why mastering the art of negotiation isn't just about clinching deals but also about enhancing your professional trajectory and the community you serve. From sharing our personal experiences to revealing strategies for lease renewal negotiations that ensure a win-win for all parties involved, this short conversation is packed with insights and laughter that you won't want to miss. This is a production of Habanero Media.
4/19/24 • 09:57
In today's episode, we dive into the crucial topic of implementing new technology in multifamily properties, a challenge many of us have faced. You'll learn five tips to ensure a successful multifamily technology rollout, from securing buy-in from leadership to celebrating every small win to keep your team motivated and engaged. Join us as we unpack the importance of comprehensive training tailored to specific roles, the power of identifying champions within your team, and the necessity of making the implementation process ongoing.
4/12/24 • 11:53
Data on Digital Payment Adoption in Multifamily
3/29/24 • 13:47
In today's episode, we delve into the often-overlooked realm of cybersecurity within the multifamily industry with Amir Tarighat, the founder and CEO of Agency. You'll learn about the unique challenges property management professionals face and why cybersecurity is not just an IT issue, but a crucial aspect of resident safety and company integrity. We'll uncover practical steps you can take to fortify your properties against cyber threats and dive into the importance of proactive cybersecurity measures. Tune in to gain invaluable insights that could safeguard your community and elevate your management practices.
3/22/24 • 24:55
Transform Your Property Management Game: Skills That Set You Apart Delve into three under-the-radar, yet essential skills every property management professional needs. With the help of new co-host, Charles Buggs, we explore the importance of adaptability, emotional intelligence, and data analytics in the multifamily industry. You'll gain insights into how these skills impact daily operations and long-term success in property management. Tune in to discover actionable strategies and personal anecdotes that will empower your career and enhance your professional toolkit.
3/8/24 • 16:59
The use of technology and its vendors has exploded over the last 5 to 10 years in the multifamily industry. But what does the current state of venture markets mean for the industry? And how does this impact you? Join us as we chat with Brady Nolan, Chief
12/22/23 • 25:43
Futurecast: A (practical) AI revolution coming for multifamily The big buzzword right now is AI [artificial intelligence]. But, what is it really? What does the future have in store for property technology and multifamily when it comes to using and implementing AI? In this episode, we speak to our resident expert, Chris Snyder, Vice President of Engineering for Zego. Join us as we get a better understanding of what AI is, isn’t, and what it all means for property operations.. This is a production of Habanero Media.
8/24/23 • 26:29
Multifamily constantly discusses resident experience, but what is the return on investment (ROI)? How do you drive meaningful, long-term results? In this episode, we speak with Kerry Bodine, a globally recognized customer experience expert, and international speaker, about how you can realize a return on investment from resident experience management.
8/2/23 • 32:01
Not getting what you need out of your current resident portal or in the process of evaluating a new vendor? Listen to this webinar replay as Andrew Min, SVP of Strategy and Digital Initiatives at RXR, and Stephanie Gonzalez, VP of Innovation at Venterra Realty, discuss their approach with Jason Schedler, VP of Product Strategy at Zego. The panelists candidly share their experiences, and what the process entailed, and provide helpful tips and lessons learned for your decision to build versus buy your own resident portal.
6/25/23 • 59:10
Ask the Expert: How to build effective teams to retain talent
6/12/23 • 27:02
Do you practice ‘modern marketing’ at your property management company? What are you doing when it comes to content creation and distribution? And are you nurturing - and listening - to young marketers entering multifamily? We’re excited to dig into modern marketing practices with Sarah Wieman, Vice President of Marketing at Northland so you can start planning and executing initiatives at your properties immediately.
5/20/23 • 38:48
Renters' insurance is a common requirement. So why would a property offer bundled renters insurance through them? What’s in it for the company? Today, we're chatting with Michael Tinetti, Head of Insurance Products at GetCovered, about all things multifamily insurance. Find out how offering your renters insurance protects your properties while removing burdensome tasks from your internal teams. This is a production of Habanero Media.
3/18/23 • 29:21
How PropTech is changing - from VC funding to resident screening and beyond Property technology (PropTech) is constantly evolving. With market shifts and new advances, what kinds of innovations can operators expect in 2023? How are venture capital funds examining what’s out there and worth the investment? Join us as we chat with Kyle Nelson, Vice President of Strategic Partnerships at Snappt, as we dig into this year’s PropTech arena. This is a production of Habanero Media
2/2/23 • 23:30
Multifamily in 2023: what will be in, what·s out, and what might surprise you
12/22/22 • 32:58
Why you need a Resident Lifetime Value metric and how to use it Can your prospective residents connect with your existing ones? Is there a benefit to enabling this and moving beyond simple online reviews? And what does this have to do with resident lifetime value? Join us as we talk with Zach Sloan, Co-Founder & Chief Sales Influencer for Rentgrata, as we dig into how you can use social proof to maximize your resident relationships and decrease cost per lead. This is a production of Habanero Media
12/8/22 • 37:30
Expert Insight: How to consistently wow your residents and staff
10/20/22 • 29:59
